Recent Reviews from Mercedes-Benz of Miami

Poor service . They don’t keep up with the appointments and not able to get a loaner. Twice my appointments were cancelled.

Exelente

Top notch service, very fast and comfortable.

Fernando and Simona are extremely helpful! Beautiful dealership with great customer service.

Great experience from start to finish. They keep you up to date on the status of your vehicle and offer a ride home after you drop it off!

Exelente servicio de lo mejor Grasias...

I took my car for regular maintenance. Service was fast and outstanding

Stefano Simionescu was excellent. He made it simple and easy to purchase my new Mercedes. Great experience.

Cesar Leon was more than helpful, very professional. A+

buena atención los mejores de Miami

Terrible service. Rip off. 350$$$!!! For oil change. I pay $120 usually in New Jersey Mercedes benz dealer... had few warning messages..Cesar asked for 400$ to clear each!!! (800$$$!!! Total )Don't go there unless u have cash to burn...

This was my first time taking my car in for a service and everything was perfect.

No comprendo aqui jamás en sus vidas. Comore un C300 y desde el día 1 me fallo. He estado en ese dealer más de 8 veces con menos de 10.000 millas en mi carro y allí a nadie le importa. Les hable de la ley limon ya que mi carro ha fallado 5 veces por la misma causa, se apaga en los highway y he estado a punto de chocar en 2 oportunidades. Ellos se lavan las manos diciendo LLAMA A MERCEDEZ BENZ CORPORATE y cuando te comunicas con corporate es peor. Mi carro aun se apaga y ni el dealer ni corporativo me resolvieron

La atención es muy buena. Muy claros en los tiempos que llevan los trámites. El personal está siempre atento a la necesidad del cliente.

Still waiting for repair after 4 weeks plus Then wrong part arrives Going back for 5 th time today Carlos is very nice Mercedes lead time for part unacceptable Then wrong part arrives Very inconvenient

I had a seamless and easy experience with Mercedes-Benz of Miami. They hooked me up with Melvin who made the process smooth and relaxing. This is the second car I've purchased from Melvin and the dealership, and because the excellent service, I will be purchasing future cars there. These guys are on top of their game!

Fernando is the best GM in the entire car industry. What a great dealership. Best service!

I don't mean to say I am difficult, but I am. In searching for my new Mercedes I expected to be disappointed, ie. supply chain issues, limited choices, and declining customer service. At Mercedes Benz of Miami there is this guy named "Fernando Lopez." Honestly, I was not expecting much. Like pulling teeth. Boy was I surprised. Well, actually blown away. He is good. I mean really good. If he could handle me, well, he can please anybody. I got my car, next day, at a better price than anywhere. I could not help but smile. I will buy from Mr. Fernando Lopez again. I recommend you do too. Tell him Keith sent you. Maybe he will smile, too.

I recently had the pleasure of purchasing a Mercedes-Benz from Mercedes-Benz of Miami, and I have nothing but positive things to say about my experience. Both the general sales manager Fernando Lopez and sales associate Simona were incredibly helpful throughout the entire process, and they made sure that all of my questions were answered and needs were met. Their knowledge of the vehicles and attention to detail were impressive, and they truly went above and beyond to ensure that I was completely satisfied with my purchase. I would highly recommend Mercedes-Benz of Miami to anyone in the market for a luxury vehicle, and I specifically recommend working with Fernando and Simona for an exceptional customer service experience.

Really bad experience. I went to sell my car. Christina took care of me. Really nice rep. I saw her talking to one of the sales managers and then she came back with a crazy buy back number. They don’t care about a customer who has bought several vehicles there. For sure taking my business to another place

When I bought the car last January I was sold a maintenance and warranty package by the guy in the finance department. It added almost $18k to the bill and I was told that it would cover basic maintenance on the car and the warranty would cover everything but wear and tear. I was told that I would never have to worry about paying for maintenance or parts and labor should something break down in the car. It sounded great because I could just add the future cost of these things to my monthly payment. I dropped my car off for the 3rd time to do routine maintenance and was told that it would be the last time maintenance was covered under the package I bought. What a complete scam they are running with this program. Stay away from this dealership, its finance department, and AutoNation which owns them. Horrible experience would not recommend it to anyone.

Angel, our service agent, was always in contact with us prior and after our appointment. He helped with insurance company issues so I didn't have to bother. Made our experience as pain free as possible.

First off I would like to start off by saying Gustavo Giral my representative was great and amazing and very informative and a pleasure to work with. The main reason for my horrible experience was because of the general sales manager Fernando Lopez. He was very rude and horrible customer service. When I came back to the dealership to resubmit for a new allocation spot he did not even offer me a chair to sit, I was literally on my knee custom building the car with him. Fernando literally told me to call him a week to follow up with the order to make sure it went through. When I texted him a week later and called and left a voice message he calls me back yelling at me and pretty much cursing at me and telling me to lose his number and to never contact him again. I was going to cancel my order but then Gus calls me and tells me he will take care of everything. Fernando should be fired for his actions and his horrible attitude, he was an absolute nightmare and I am sure you are losing a lot of customers because of him.

Service was excellent and Angel was very helpful and professional.

Get my Mercedes Maybach serviced here every time Mercedes Benz of Miami they are doing great job fast and reliable service staff are very professional especially Carlos Guerrera helped a lot he went all the details and explained what needs to be done very professional five stars ⭐️⭐️⭐️⭐️⭐️

Called ahead, arrived 1 hour latter, truck was not washed. Made the deal, they washed the truck, had multiple scratches, silver dollar size piece of paint missing. I was promised the WHOLE quarter panel would be painted! No! They spot painted the silver dollar size spot only. $55k truck. No one inspected it before it was given back to me. I think they left it with yard dust so I couldn't see the scratches before buying it.

A Huge thank you to Cesar Leon and the MB Miami Service Department. They did an incredible job restoring my vehicle, they are top tier professionals.

Rafael Marzo provided excellent service, good explanation on service to be done and the time estimate was on target. Service was performed in a reasonable amount of time. The problem was with the employees handling the return of the car. Three employees hanging around, took 30 min for them to decide who was going to bring the car and the car was not washed. The employee said, that if I wanted the car to be wash it was another 25 min wait for the wash. This is the second time I service the car and I get the same treatment from the employees receiving and delivering the car in this dealer.

Rafael Marzo is fantastic and always helps me with all the problems I have with my Mercedes. Does a fantastic job. Thanks

Terrible service department. Stay clear and drive further for the nearest Mercedes-Benz dealership as long as it's not this one. Horrible customer service, no care and no empathy.

The dealers who helped me get my car were extremely polite and offered a lot of their time just to help me find the right car based off of my preferences.

I'm going to be honest, my experience at this location was a circus. After leasing over 30 vehicles in my lifetime at Coral Gables location, I decided to try out the Miami location for service for the first time. The staff was unreasonably inconsiderate at this location. When picking up my car, I had to wait over an hour to do something so simple due to my service agent helping another customer. He would not give me eye contact and left me waiting for him to give me my keys and pick up my car. He went the extra mile to make each aspect of service more difficult, and it was shocking to see his performance as a Mercedes employee. The two employees at the cashier also put me through a very unnecessary and unreasonable ordeal which could have easily been avoided. This location does not value a customer's time and three hours were taken of my life due to the lack of reason within the staff that assisted me. I have never experienced this at the Coral Gables location and I will never be coming back to Miami again.

My car has been in for an AC repair for over 2 weeks now… it’s like pulling teeth trying to get an update on my car. Andy is a good guy in person but never returns calls. I’m not asking for much, but don’t give me false promises and at least keep me updated, especially because I’m spending such a large amount on this repair. Don’t even get me started on the rental car experience I had with their contracted vendor- Enterprise, where I waited for 2+ hours to get into a rental…

Pésimo customer Service llevo 2 años con mi lease y siempre que voy hacer los servicios nunca tienen loaner hice una cita para dejar mi carro alas 7am de la mañana y poder tomar un Uber para mi casa y llevar a mis hijos al colegio en Uber increíble que uno pague tanto dinero para nada. las personas que manejan el departamento de servicio no tienen la mejor disponibilidad de ayudar a sus clientes.

I have done businesses with all MB dealerships in South Florida; MB of Miami is the best - a breed apart

This place is awful. Bought a $200k car, and I could not have encountered more obnoxious, rude salespeople. They have no respect for the customer and are not helpful at all. Avoid this place at all costs.

UPDATE FEBRUARY 2023 Management seems to be fixing the issues. Last visit, the car came out of the shop running like a new car. Thank you Gus. UPDATE JANUARY 2023 After years as a satisfied customer, it pains me to downgrade my satisfaction with this business but they have slipped on the banana peel since the COVID-19 pandemic. Still better than the Coral Gables dealership. 1. Our service advisor is the best and that's why we still patronize this dealership. He is always polite and responsive. 2. The service department is overwhelmed with the number of cars. We usually have to leave our cars for 1-2 weeks and the problems aren't being fixed. Sometimes a new problem occurs within 10 miles after leaving the shop. 3. The service level at the loaner counter is terrible. The dealership has reduced the available loaner cars and understaffed the desk. We have had to wait well over an hour to get a loaner car. The loaner desk has been closed until 10 am on a recent visit. The person behind the desk has no sense of urgency and poor customer service skills. 4. I drive an older model vehicle. I feel that the technicians are not well trained on older cars. New technicians are likely trained to work on the newer models with minimal time getting certified on cars that are over 10 years old. Sad but true. 🙄 ============================ I finally found a Mercedes Benz dealership in Miami that earns the Mercedes Benz brand but only after several terrible experiences at a closer in "miami" dealership. But worse than the cost of unnecessary services, they managed to break something every time I was in the shop. When I questioned the service adviser about the newly broken items, he said "that happens to everyone". When I escalated to the Service Manager, he said that they offered a higher service level to people who bought their car at the dealership but he would put me on the VIP list. Imagine that! I vowed to never go back and started looking farther away from my home when I stumbled on Mercedes Benz of Miami in Miami Gardens. I was immediately impressed by the customer service mindset. I was greeted and helped out of my car and directed to a receptionist who determined who my service adviser was. Then I was asked to wait while my service advisor, Gus Cosio, was notified. Before I could complete preparing a cup of coffee, Gus was ready. We met in his office while he reviewed all the maintenance records pulled from the Atlanta dealership where we used to live. Gus explained to me and my daughter about the services that needed to be performed and also recommended waiting on some service items which could be done at the next service appointment. We were offered a Mercedes loaner car for two days while the car was serviced. The vehicle was serviced and delivered back to us in a clean, working condition. I finally remembered why I bought a Mercedes. Again, I will say that this dealership, owned by Autonation, lives up to the standard I have come to expect from a Mercedes dealership. There is such a contrast between this dealership and the "other miami dealership" that it can not even be compared. Don't get fooled by the Mercedes sign; in Miami, if the dealership isn't owned by Autonation you're certainly going to get shafted. I WILL BE BRINGING ALL MY MERCEDES VEHICLES TO MERCEDES BENZ OF MIAMI FOR MY SERVICE NEEDS. It is a bit of a drive but well worth it!

Milton my sales representative was great. Finance guy, rude and made me feel really uncomfortable.

MUY BUENA ATENCION MUY SATISFECHO EN GENERAL MUY AMABLES LAS PERSONAS QUE ME ATENDIERON

It was a wonderful experience, the seller was very kind, attentive in everything.!!

Justin helped like always with a excellent customer services and explained everything very transparent .

Excelente todo me Tomaron mi vehículo a un valor muy alto y pude lograr hacer la operacion que yo queria !

It was easy to shop for my car. It was ready the next day!

Super the attention always SUPER the services adviser ALLEN KONSTANTINOVSKIY very profesional and friendly thanks

They have varying customer service. It was a mixed experience all around. Carlos was extremely helpful, through the process. But the cashier was totally inept. I waited 15 minutes and there were no loaners, 13 day on a problem that could have resolved in 3. They do not want to honor their warranties and hold up decisions for days. ALMOST NO CUSTOMER SERVICE. GO TO LEXUS!!

Angel is an amazing service advisor and solved all my problems with ease, peace of mind and super fast!!!!!

Mike Ochoa and Simona were great to deal with.

This is my first Mercedes and my first car in USA. The salesperson (Simona) start talking to her manager while showing the cars to me, helping me with the right decision. In the end I had the best option related to credit and price.

One of the worse facilities to execute quality customer service. I was assigned an advisor (Rafael), who lied about contacting my auto broker. This guy was more about discrimination than customer care. I called to speak to a manager, and there is still no response after 48 hours. Way to give Mercedes-Benz a lousy reputation.

Smooth car buying experience! Started the buying process online, went into the dealership to basically sign and drive. Drove off with my new car in a little over a hour. Everyone was courteous and professional!

Un servicio rápido y profesional muy satisfecho 😏

It was an excellent experience. The workers were very professional and respectful. They have been trained to handle customers with care.

My brother bought a Mercedes E-Class wanted a nice Mercedes Car dealerships in Miami

very professional service

It took 3.5 hours to put on a splash guard under the car. This was a followup appt and the old part was already taken off at my first appt. Their communication between departments is severely broken. The service rep told me it would take 30 minutes. It took them over an hour to even figure out why I was there and another hour and a half to find the part I'd ordered. Another hour to install something I could have done myself. NEEDLESS TO SAY, never going back!

Our sales person Santiago was very helpful but he seems to have difficulties communicating with vendor who cleans our brand new car. Per Santiago, they have cleaned it twice but could not address the issues. I think the management at MB of Miami should initiate a review process on the quality of their vendors and make sure they up hold the MB reputation!!!!

Be aware of the sales person, they work against you and just try to rip you off, read carefully what are you paying for. Bad customer service

Great customer service!!

Súper súper attention. Always friendly people.

I’m a non resident of Miami and I was overdue for a big service. The whole staff there was professional, fair and responsible.

This place is amazing!!! they had a great selection and were very attentive. Definitely recommend to anyone looking for a new or used vehicle. Manny our salesman is the best he was very knowledgeable and understood our needs he went above and beyond to ensure we walked out with the car my wife fell in love with and made the purchase experience one to remember. He even had the car parked with a big red bow so the family could take pictures . Ralph the finance manager is another extraordinary gentleman he ensured we got the best financing possible and our vehicle was covered for years to come . Overall this place is a 10/10 thank you all for a most enjoyable car buying experience.

Process was easy to reserve an appt and advisor was knowledgeable and courteous. No hassle ride to house and back.

It was great!

Great experience at Mercedes benz of miami. Cesar the service advisor exceeds at what he does.

My rep Angel is the Best. This was my first time working with him. He was very nice. Always had a Smile on face.

I must say having a Mercedes has been the worst experience. They never have loaners; you would think paying so much for a car, they would try to have the best customer service, but they don’t. Once you get there, it’s always a problem; the lack of communication these people have is horrible. They don't try to help you in any way. Never will I buy another Mercedes Benz. Very disappointed.

The salesman Pablo and finance manager were very helpful and kind! Thanks for all the assistance.

Amazing service! Alen is professional and knowledgeable.

I had an amazing experience at this dealership, the salesperson Gustavo Giral (GUS) was very knowledgeable and professional also the finance guy his name is Joshua Mathews was also very outstanding. Overall i do highly recommend to come to this dealer and if you wants to purchase a new MB don’t hesitate to come to this dealership and ask for this 2 amazing representative.

Their service department is one of the worst in the nation. I am surprised Mercedes Benz associates themselves with this group. I had to call three times to check on my car and every time you call good luck getting anyone to answer. Car was there for three days and no one calls to give you an update. One star is too generous for them.

I'll first make sure to give credit to the team responsible for loaner payments, I dealt with two women who were really efficient and personable and made sure all paperwork was accurate (even noticing an error and re-doing it by my side so very quickly). Unfortunately I was very let down with two aspects of my service - since parts were unavailable at the time, I had to leave my car much longer than expected. There were no loaner vehicles available. I was not offered any solution to cover the time my car would be out (which at that time was thought to be 5 days). I think the team should have found something to help, maybe an Uber credit, or offering to drop off a loaner to my house if it became available. I got a call on Monday that a car was now available, but I had to come and get it. Having a newborn, this is not easy to facilitate when car-less. It ended up taking 1.5 weeks for my car to be finished (which I understand, knowing parts were not immediately available) but when my car pulled up it had not even been washed (or rinsed). I expect my car to be washed when I pick it up, especially based on the trouble I had. Even lower-end dealerships provide this, and I pay the monthly maintenance plan which I definitely do not utilize to it's fullest, so it felt pretty bad after going through so much trouble with the loaner, and having my car for much longer than anticipated.

Não avaliei!

Very poor service. They expect 5 star feedback but don’t even give 5 star service.

La mejor atención que e recibido Felicidades lo recomiendo.

Ralph Torres was the best!! Made the process a breeze and i was able to leave with my dream car.

Andy Garcia is great at his job. Very understanding and attentive, with great communication. First time using Andy and I will never use another advisor again!

I had the pleasure of buying a fantastic Mercedes with Daniel Ferreira and I was blown away by his level of professionalism and friendly personality. He was quick to respond to any questions I had and made the car buying process seamless. He was knowledgeable and understanding of my needs as a newcomer to the United States and he even showed a deep appreciation for Brazilian culture which made me feel right at home. I would highly recommend Daniel to anyone looking to purchase a vehicle in Miami and in need of a supportive and communicative salesperson.

Muy buena atenci�n, pero la sala de espera muy b�sica, no funcionaba la m�quina de cafe! Despu�s todo muy bien.

simply GREAT! My service advisor CARLOS GUERRERO is always friendly, helpful, knowable and keeps me up to date on progress! PEFECT!

My experience was not great, I bought a CPO car and I love it but my experience wasn't pleasant. They didn't assess/service the car to the T, one of the window buttons on the driver door doesn't light up at dark, super annoying, and the engine light came on 2 weeks in. On top of that they tried adding additional fee to the out-the-door price they quoted and the spare key they were supposed to send after is 2 weeks late. I know some other dealers(even with less luxurious brands) throw in free oil change with service, they won't even do that, you are paying for premium service by buying a mercedes but you actually get less.

Terrible customer service and charge you for unnecessary things. Definitely don’t recommend this place to anyone.

I have a mercedes EQS 2022 I have problem with the car and they don’t receive for repair because I don’t have an appointment, they don’t have a loaner for a costumer. I leave the car for the same problems 3 times and the problem still there. The worse dealer and the worse costumer service ever

Mr Angel Perez was very professional and super nice

Second car I have sold to auto nations. Everything went great. My salesman Steve suaza was amazing. Everything went smooth as silk. No issues. I would only sell my car to auto nations and Steve.

Bought a new GLC from Santiago who is very attentive, knowledgeable and service oriented. Good experience!!!

Kristina the car sales agent went over and beyond giving her services I was really impressive the way she over extended herself to provide the experience that I will always remember.

SERVICE WAS GOOD BUT THEY INSTALLED NEW WINDSHIELD WIPE BLADES INCORRECTLY AND THEY DID NOT WASH MY CAR

Terrible experience with the collision center. Got rear-ended and had a repair of almost $25,000. Took them more than 2 months, mainly because they ordered 3 times the wrong door lock. Had to be shipped from Germany, so probably 6 weeks delay only because of the wrong door lock. Things can happen - but the customer service was extremely disappointing. No excuse, no willingness at least after 6-8 weeks to provide me with a loaner. Professional friendliness in the communication, but no apology or help at all Even more embarrassing: They shipped my car to my home (which was great). But it turned out that the spare wheel on the back door was heavily rattling and vibrating upon closing the door. Means they either didn't test it or just didn't care. Had to bring the car back to get it fixed

I had the pleasure of buying a car with Daniel Ferreira and I was blown away by his level of professionalism and friendly personality. He was quick to respond to any questions I had and made the car buying process seamless. He was knowledgeable and understanding of my needs as a newcomer to the United States and he even showed a deep appreciation for Brazilian culture which made me feel right at home. I would highly recommend Daniel to anyone looking to purchase a Mercedes Benz in Miami and in need of a supportive and communicative salesperson.

I had the pleasure of working with Daniel Ferreira and I was blown away by his level of professionalism and friendly personality. He was quick to respond to any questions I had and made the car buying process seamless. He was knowledgeable and understanding of my needs as a newcomer to the United States and he even showed a deep appreciation for Brazilian culture which made me feel right at home. I would highly recommend Daniel to anyone looking to purchase a vehicle in Miami and in need of a supportive and communicative salesperson.

This location really really trash I drop off my car n they damage my car n didn’t want to give me a loaner n call the cops cuz I was mad i wasn’t allowed to even talk to the manager really really trash don’t go there bad customer service Gus really trash I think they doing fraud they make my key cuz of a locksmith fraud fraud I will be posting reviews everyday till I’m happy I will be calling corporate everyday Gus trash service manager trash they was yelling

Great Customer Service❤️❤️❤️❤️❤️

I drop of my car for a car key n they damage my car n don’t want to give me a loaner very trash don’t go there

Took my car for service of an automatic truck issue. Aside from blaming me for the trunk failure, they failed to fix it. Actually, they failed to do anything for days until I called to get my car back. Then they claimed it was worked on. And it still doesn't work. Mercedes of Miami is useless.

Maintenance Advisor Carlos was exceptional, he was thorough with every question asked and checked my car before taking it to the garage. In doing so he found some issues that need to be addressed. He was thorough with his consultation and I appreciate his professionalism. My car was ready for pick-up in a few hours and that worked for me.

I was meet with kindness and patience! They went over and beyond to accommodate my needs and I felt I was amongst friends.

Online I made a request to see a vehicle and I was paired up with Melvin. He texted me soon after and we set up a time for me to come in. He kept in constant contact with me. We met at the set time and Melvin was great throughout the whole process, from test driving the car to actually buying the car. He explained everything step by step. Great guy to have as your salesperson. Ask for Melvin.

I recently purchased a new GLE350 from Mercedes of Miami and I couldn't be happier with my experience. From start to finish, the salesperson, Many Fernandez, went above and beyond to make sure I was completely satisfied with my purchase. Not only did he help me throughout the entire process, but he also secured a great price for me. The dealership itself was clean, friendly, and professional. I would highly recommend Mercedes of Miami to anyone in the market for a new vehicle. The quality of customer service I received was exceptional and made the buying experience stress-free

Excellent service and my Mercedes service representative Omar is simply outstanding. Wouldn’t go anywhere else. Thanks Omar for an excellent job as always

Great and fast services,

My salesman Melvin went above and beyond to make my buying experience easy and seamless

I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami

I had a terrible experience. 13 days that I had my car at Service and they still not solve my issue. This is the 3rd time that I had to leave my car with Mercedes and still exactly the same issues that I’m having before. Not happy at all!!!!

I always have a good experience getting my car serviced at Mercedez Benz of North Miami ( Miami Gardens) It’s not the closest Mercedez Benz to my house but I like going there. Carlos has been the person up front most times.He has been great, very professional and exceptionally nice. I have also received the same service from others in the Service Department. Most importantly, my car felt and drove beautifully when I left.

Justin es una excelente persona y la atencion es perfecta

I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami

Cesar Leon, the manager of the service department of Mercedes Benz of Miami gave the most amazing customer service. He was professional, prompt, kept to everything he said he would do and was on time with getting the service done as promised. I would recommend him 100%! He did an AMAZING job. Thank you Cesar!!!

Muy buena atención pero cambian de política de venta muy rápido

Muy buen servicio y satisfecha con mi auto

I have had THE worst experience at this dealership. I would highly recommend not ever purchasing and or servicing your car there. Cesar Leon in particular was my “point person” and he was always unhelpful, rude, and made me feel uncomfortable.

We went for an oil change. They are very professional.

I have been taking my 2012 Mercedes Benz C250 to this same dealership since I purchased it new in 2012. Every year I have faithfully taken it here for my all of my annual maintenance service(s). I have never missed, or neglected to take my car in for annual maintenance. I would guess that this is one of the main reasons that I am proud to say that I have NEVER had any major, or minor issues with the performance of my car. Could I probably have had the annual maintenance done for significantly less at another auto services business? Probably, but I feel a lot better knowing that I'm paying for auto mechanics with excellent experience, and the formal education to work on my car that is the best in the Mercedez-Benz industry. For 11 years now, I continue to feel very pleased with my car's performance EVERY time I leave my driveway.

Excellent service attended by Mr Angel Perez. He took care of each detail giving a very best assistance.

Alen was very helpful with the issue I had with my car

Very professional 👏

Fue muy bueno

I had a very unpleasant experience with the service department in Miami. The customer service of the service advisors I encountered is subpar, more specifically I was assigned Justin A. When I arrived I waited almost 45 mins - 1hr with no greeting or explanation that anyone would be with me to help. Many of the advisors were standing around talking amongst themselves. I inquired about the wait to one of the outside service ladies and was told by her that he was ready for me. He has me to take a seat at his desk and then proceeds to tell me to go wait in the lounge again and he will be with me when he is ready. His demeanor is very cold. I explain the part that needs replacement with pictures and he dismisses me and said we will call you with the diagnosis. The diagnosis took 3 days to only confirm what I already said was the problem. They tried to include maintenance on parts that were already changed recently along with services that were already performed via my confirmation on the phone. I read over the paperwork, he lied about reasons for denial, but whatever. We agreed to order the power steering pulley and change the serpentine belt and battery. It took them an additional two weeks, several texts and lies on phone calls about service times, to install the parts and return my vehicle. Absolutely unacceptable. I have been a Mercedes Benz customer for well over 10 years and have been serviced at dealerships across the south and I can assure you that the quality of service here does not match the prices or the standards of Mercedes Benz. I do not recommend. I really hope they get some better customer service skills soon.

Excelente Servicio, muy amable y todo el proceso de compra muy rapido. El carro hermoso

It pains me to downgrade my satisfaction with this business but they have slipped on the banana peel since the COVID-19 pandemic. 1. Our service advisor is the best and that's why we still patronize this dealership. He is always polite and responsive. 2. The service department is overwhelmed with the number of cars. We usually have to leave our cars for 1-2 weeks and the problems aren't being fixed. Sometimes a new problem occurs within 10 miles after leaving the shop. 3. The service level at the loaner counter is terrible. The dealership has reduced the available loaner cars and understaffed the desk. We have had to wait well over an hour to get a loaner car. The loaner desk has been closed until 10 am on a recent visit. The person behind the desk has no sense of urgency and poor customer service skills. 4. I drive an older model vehicle. I feel that the technicians are not well trained on older cars. New technicians are likely trained to work on the newer models with minimal time getting certified on cars that are over 10 years old. Sad but true. ?

Everyone was super attentive and helpful at my time of visit. I was provided a nice 2023 rental car until my car was ready and the service took a lot less than what I was expecting. I would recommend this service to any Benz user.

Great experience!

My experience was awesome with the great customer service of Melvin and Angel

My visit was very enjoyable and my professional advisor was knowledgable and friendly. He maintained contact and informed. Great Job!!!

Great service! The overall process took about 30 minutes.

Great attention to the staff and they always provide the best.

They provided great service (under warranty) and even paid for my Lyft home. Thank you Andy for great and friendly service.

Great service! The overall process took about 30 minutes.

I had a great experience, the attention to detail was excellent. They took care of everything in a timely manner and with great customer service.

I had a great experience, the attention to detail was excellent. They took care of everything in a timely manner and with great customer service.

Excelente servicio unos de los mejores sin duda alguna en ele te servicio en todos los sentidos

What a nightmare of a business! DO NOT go there if you care about your money and the way you are treated. I bought an allegedly brand new vehicle (zero miles) that broke two days after it was purchased. They start accusing me that I did something to it. After I proved that the damage was not made by me they took the car under the promise that they will fix it, every week was a different excuse (that they were waiting for the part, that they were waiting for MB to approve it, and blah blah blah) and all they were doing was to keep the car long enough (over a month) so i won’t be able to return it, after several weeks of me patiently waiting to get the car back the GM graciously told me to take the car the way it was and to go to hell and I ended up with a almost 7 thousand dollars bill.. What a shame of a dealer.. MB should be putting more attention into who they licensed their name.

Angel is a great service advisor!

Excelente servicio unos de los mejores sin duda alguna en ele te servicio en todos los sentidos

I have a very good opinion of the service provided by Mercedes Benz, especially Gus is the one who always receives me with his unbeatable kindness.

My service advisor Andy really did everything he could for me to take my car with me. I really appreciated very professional.

Cesar Leon is the absolute best.!He is always professional and goes above and beyond to ensure customer satisfaction.

Carlos is amazing!!!

Received the usual excellent service from Carlos Guerrero at Mercedes Benz Miami. Recommended 100%!

Cesar was able to exceed my expectations in servicing my vehicle. He was able to quickly understand what my expectations were, and was able to fulfill them. Very professional!

How Can a Mercedes Benz dealership never have any loaners. Bought an S550 , and i could never get good service at this dealership. I came in for a serious problem where the car breaks by itself and the emergency break engages also and wont release. The service guy basically told me on Saturday that they wont be able to look at the car until Wednesday and that its probably better for me to take it somewhere else. Even though he asked me where i bought the car and i told him it was in his dealership. By telling me to go to another dealership, not only he is putting my car in danger of damage but he is also risking my life. Is this Mercedes service ??? never buying a mercedes again.

Great Customer Service! Highly Recommend Carlos to help you out with any vehicle issues or questions you may have!

Never will go there again, Will not sell a car Unless it is 20k above MSRP.

Angel made the whole experience easy and seamless. He is very professional, efficient and friendly.

I loved my sales associate who was Simona. She was phenomenal. She was very informative. And as a woman, I dread the car buying experience. She made me feel comfortable and confident in her having my best interest at heart. I was very pleased with my experience with her. However, Raul, the person who was in finance. That experience wasn’t so pleasant. He was very much condescending, high pressure and pushy on selling me the “add ons”. He made me feel like buying the pre maintenance package was a now or never thing. Even after expressing I wasn’t comfortable with the payment. $3k later for 3 years of maintenance when I barely put 5k miles on my car a year, I now know he totally got over on me. Oh and the $1708 “vehicle protection”. And after doing research, I discovered I could’ve bought that package later on when I felt more comfortable. And that my maintenance wouldn’t have even equated to that much. $4708 later for 3 years… And the package is non refundable apparently. As a repeat client of this dealership. This is now my 3rd Mercedes from them. And as someone who has an 800+ credit score. I would’ve liked to have been treated better. Needless to say, this will be my last Mercedes with them. Fast forward, I wrote the same review on another platform. Had someone respond to contact the GM. I called and he’s on vacation and won’t be back for a week…this place has become a joke. It has gone down hill in the last decade.

Perfect, full attention to detail and speed in processing the sale and delivery of the vehicle

Literally the worst dealership. They dont hold up to theire warrenty. your car breaks they basically say its not there responsibility after just a few months on a brand new car. Dont buy from here. SCAM

Horrible!! Very rude!! Bad experience and we bought 2 cars there

They need new management in this place. No one knows whats going on. I'm shocked a Mercedes dealership can operate like this. @the manager, learn some professionalism!

Staff very helpful Overview of the layout of business very clean and organized.

I ordered a new GLS from Francisco, he was very good, he always answered my calls, sent paperwork to me in another state so I could sign and get my car by the end of the year. Automation’s network was very easy and convenient. Francisco also followed through with the transport company to ship my car to the west coast. I am very happy with Mercedes’ of Miami!! Great job everyone!

IT WAS THE ONLY PLACE WHERE THEY TREATED ME WELL AND I WAS ABLE TO GET THE CAR I WANTED

the person who attended me was one of the best since I am buying Mercedes, excellent!

Worst service ever never buy from them I bought a brand new sprinter with multiple issues I scheduled 3 different appointments and they always said they are too busy come back another time

Exelente atención!!!

Your price was 40% higher than Mercedes dealer (Autohaus) in Peoria, Illinois - I am not pleased. I understand the Miami market prices are higher hit 40% is ridiculous.

Excelent customer service, fast and convenient The best Mercedes Benz dealer in south florida

Very good 👍 and helpful 👍 5 star service. I would recommend to anyone.

Nice experience, we had to take the car in for service and it was a very quick and painless experience. Thank you Justin and team.

Naturaleza

Great service, very professional, good inventory

Great service Hugo Bowen help me with everything I need it and am happy with my new car

They are the dealership I will BUY soon💗 The Staff were very NICE...

I really liked the service, quickly repaired the car and the price is good. I will recommend this place!

Very good service. Andy Garcia was a very good Service Manager. He was very nice, honest and caring. He did what was necessary to satisfy me as a customer. He went the extra mile. I am happy I was referred to him.

They were very up front and honest which was refreshing. They told me exactly what I needed and didn’t need to do in my car.

it was relatively quick and efficient. My service advisor Angel was very helpful.

Andy is a lovely professional. Also, make you to feel you are I good hands. In order way he is trustable. You don’t see that everyday,

My sales Consultant's name was Salim Jaouhari. The service was amazing, being so, that I purchased the S500, 2023 model. He was very detailed and knowledgeable. I'm a business owner, and employees like him are hard to find, and you need to keep them happy. Once my lease comes due in 36 months, I will be calling him. Sincerely, Michael J. Mijares

I am a working Mother very busy with 6 kids?..I was in the North Miami Mercedes dealership, once to purchase, the guy told me my previous car was a piece of junk, it was a 2 year old beautiful Infinity, second time to bring in my new Mercedes for oil change, had an appointment, waited 50 minutes and still didn?t see me, saw my person that was supposed to take care of me , talking to a random lady with no appointment, I asked who she was, they said she doesn?t have appointment, I took my Keyes and left?.. 3rd time was the worst, my car was towed in to N.M.B. FL, service department on Miami Gardens on Monday Morning and never received a call about my car. I called in at end of day they told me they will let me know what?s wrong after they inspect car. I called next midday, the guy in charge of my car named Alan, said rudely to me , why are you calling me, I told you we?ll let you know, we won?t get to your car till Thursday . I asked for a loaner, he said wait on line , no cars available. I told him to please update me, he never did , I had to call on Thursday to see why they didn?t look at my car yet.. man at cashier was very rude too. Promised never to buy Mercedes again.

La atención fue excelente

Eva Madera, she's an excellent sales associate. Experienced Calm easy going no pressure.

Angel Perez performance was Awesome! He earned a stellar award for going out of his way to accommodate the customer!

Professional attention

Mercedes Benz of Miami provides you with excellent customer services. Upon your arrival for services someone is there awaiting to take care of your needs. They also provide complimentary services during the time of your vehicle is in there care. They also try to find ways to make you happy.

As usually , I had the yearly review done in nobember 22. After a few weeks, and less than 50 miles , an alert screen advise me that the coolant level need to be checked . they performed a total check and told me that a big repair was needed ($ 13,000 ) what a surprise after paying about $1,000 for the annual check . I guess that the repair was done properly but we will see . The big complaint IS trying to contact over the phone , impossible , several intents and hours wasted waiting before contacting with a person and when that person tried to conected me , another nightmare and more waste of hours of my time . NEED A deep review of your telephone systems . Less machine time and more interphase with a person on a reasonable timeframe . Horrible service

Very disappointed on the lack of knowledge this location has to towards vehicles. I would not recommend for servicing your car especially if you trust their opinions on your car. Sadly I did and that almost cost me my life and no one cares . Save your life and find another location. Or maybe they don’t see value in my car since it’s not an amg

My experience about the service I get always from the location I take our cars is excellent.

Wonderful experience. Got what I was looking for . Excellent customer service

The best deal and communication on my new G63 ,,,I will always appreciate for Jhousse agent who is personal agent

Went to Mercedes Benz Miami after losing faith in Mercedes Benz Fort Lauderdale. Glad I did. Rafael my sales person was amazing. Best one I’ve ever dealt with. Professional, Prompt and just a great guy. Josh in Finance was also amazing. We purchased an extended warranty. Josh made a process easy and was a pleasure to deal with.

I want to the dealership because I had a flat tire. My service manager saw me in a timely manner and kept me abreast of the status of my car. I had no problems at the dealership.

Went to Mercedes Benz Miami after losing faith in Mercedes Benz Fort Lauderdale. Glad I did. Rafael my sales person was amazing. Best one I?ve ever dealt with. Professional, Prompt and just a great guy. Josh in Finance was also amazing. We purchased an extended warranty. Josh made a process easy and was a pleasure to deal with.

Not happy with service

Very Good , very satisfied in buying a used mercedes benz vehicle

Amazing dealership very friendly and courteous staff!

Service was completed in a timely manner. Service Technician was professional.

Thank you Mercedez - Benz of Miami have great customer service , steve suazo is a great salesmen very helpful we went from homestead to miami gardens and we got a great deal 🌠🌠🌠🌠🌠

Respondi a un desperfecto de emissions por la ,Mercedes Benz en Minnesota . Lleve mi sprinter cargo 2500 , del 2014 . Me dejaron saber que califico para el arreglo de El desperfecto de las emissiones.Ademas me ayudaron a diagnosticar otro problema de la Luz encendida, para chequear El motor.

Great experience. Andy was very helpful and efficient.

Great service from the moment you walk in. Very attentive and friendly.

Had a good experience at the dealership. I did set an appointment that somehow got lost, despite me receiving a confirmation. The attendant didn’t try to help or offer any solution. After setting a second appointment, I was able to get service without issue. I received good follow up and a courtesy ride home without having to wait at the dealer.

Good service

Carlos knowledgeable polite and thorough Great experience

Absolutely dissatisfied. They tried to charge me double for inspection of the car . It’s a rip off.

Excellent service and attention to detail. Hats off to my service representative Cesar Leon.

The representative Andy amazing!! Keep up the good work guys.

I am super satisfied with my service every time I bring my car in. Carlos is the best listener, and does exactly what you ask for.

Si es hispano venga bien vestido de lo contrario no lo van ni atender,los vendedores se quejan del maltrato a los clientes de parte de los managers hacia las personas que no lucen adinerada experiencia que vivi personalmente ,te tratan de vender el vehiculo $10,000 o $15,000 por encima del valor y cuando le dices que eso es ilegal te dicen gracias que te valla bien, es orrible pienselo antes de venir a este dealer

Carlos is great! He is always extremely thorough and make sure to get me an in and out it as quickly as possible.

Good services

I took my vehicle for maintenance & repair . Gus took care of my vehicle and they fixed in less than a week. Amazing work, highly recommended!

El peor servicio una irresponsabilidad total. Fui para sustituir una batería auxiliar y salió el carro sin aire y para revisarlo cobran casi 400$ solo la revisión. Ni siquiera teniendo la conciencia de que salió dañado Justo allí al recibirlo hice la queja y me dicen que no pueden hacer nada que pague la revisión no importa si llego funcionando y allí con ellos adentro salió sin funcionar. Además que puede existir una vinculación entre lo que se hizo con lo que se daño. Y el manager tampoco resolvió ni siquiera consultar con el mecánico que pudo haber pasado. Posiblemente un corto circuito y daño el módulo. No vayan para allá. Una irresponsabilidad total y no les importa el cliente en lo más mínimo. Solo quitar dinero.

Excellent service.

Best customer service I have ever experienced.

Please visit another location, service employees are entitled and unwilling to help. I wish I could give them 0 stars.

My service appointment from Start to Finish was Second to None. My Service Rep, Ignacio Citadel deserves a Raise!!

My service appointment from Start to Finish was Second to None. My Service Rep, Ignacio Cidad deserves a Raise!!

Buen stock de repuestos y vehículos, buena atención con espacios cómodos y agradables

Excellent timely service as promised Rafael exceeded expectations

Yes, Carlos Guerrero and team provided great, timely service.

My first time there, Ángel Pérez made it a easy, explained everything to my clear and understandable Kept me posted on the process of my car Great Service Thank you so much Ángel Pérez

Eva muy profesional, excelente vendedora muy respetuosa y positiva. Gracias Eva

My first service at Mercedes Benz of Miami was excellent. Ignacio took good care of me. Happy to see Michael B my salesman from last year who kept in touch to make sure everything went well throughout the year. Awesome crew. ❤️ 💕 💗 Love you guys

I was disappointed that Mike Ocha the GM of mercedes dealer did not honor the corporate Mercedes Benz discount if it was submitted correctly This was unfair and it showed me that the dealer doesn?t go my Mercedes policy Daniel the sales person was excellent I high recommend him he is a very honest gentleman

Very expensive

Terrible customer service when servicing your car DO NOT RECOMMEND TO ANYONE, was told to wait 3 days without a loaner for them to determine if I can get one. Completely unprofessional and no regard for there customers.

Although the advisor said the service was 2 hours and he offered a ride/ I was waiting 5 hours, with 2 kids. Very disappointment. I will drive to Coral Gables for next service.

Best Dealer ever, excellent professional service to the customers

Last week I met my new service manager, Justin Almonacid, for the first time when I brought my Mercedes GLE in for servicing. I found Justin to be personable and knowledgeable as he explained the various servicing procedures that needed to be performed on my vehicle. He answered my questions directly, giving me a sense that his objective was to provide me with the highest quality of customer care. I look forward to placing my Mercedes vehicle in Justin's capable hands in the future and I would highly recommend him to other Mercedes owners.

My last visit was excellent as usual . Gus Cosio is very professional .

Very good customer service

Andy Garcia and the Staff at Mercedes of Miami Service are always excellent and Andy really goes above and beyond to help the Customer. Thank you so much 😊

Very disorganized. Routine service took 2 hours longer than what service advisor predicted.

Great customer experience and very quick turnaround. Rafael Marzo is a great service advisor. Kind, honest and knowledgeable.

Cesar leon y very friendly and professional y handle very good the situaci�n of my car .

Gomas que en la calle están 2 mejor

Great service and professional

Por el servicio Exelente Prontitud en recibir el vehículo y Reparacion

Vine hoy a servicio, es sabido lo caro que es, y el carro lo dejan extremadamente sucio, ya van más de 2 horas desde que llegue, pésimo servicio. No quiero disculpas de ningún manager de antemano. Nuevo servicio: 12/10/22 Los precios Mejor ni hablar. La atención de Justin cero empatía, si hubiera algo menos que el cero le doy esa calificación. La gente va a los trabajos sin deseos de ayudar ni deseos de que los clientes estén satisfechos. Ni porque pagas un carro caro tienes atención de calidad. Este dealer es pésima atención, pésimo costumer services. De nuevo ahórrense el tiempo que me van a localizar para disculparse. -0 estrellas con ganas de terminar mi lease

Service manager was very attentive a Nd every time I went by there he took very good care of my consern very good costumer service

This was a lease buyout transaction and it was pretty straightforward.

No good services 👎

Bait and Switch. Drove all the way to the dealership to look at two cars they show online available at their location. Only to find out that their online inventory may not be updated. They show cars online that look great and once you show up and they have you in their dealership you find out that their inventories are different or their great deals that brought you in are suddenly unavailable. Completely unapologetic to not bother with location.

Best experience!! Rapid response !! Great service!!

I always have a great experience every time I go to this dealership.

Fast service and the people in the parts department were very knowledgeable and accommodating when I wanted to see the part I bought.

Miserable service. I phoned to book an appointment for recall service. Recorded msg urged me to book online instead, which I did. In the booking I described exactly the service I needed. When I arrived at M-B, a 45 minute drive from home, the service director informed me they didn’t have the required parts. I told him I described what work I needed in my online appointment request. He answered, ‘we don’t look at that until you come in.’ So 90 minutes of driving wasted. Bottom line: if you MUST come here, make your appointment via phone. If you aren’t getting recall work done, GO ELSEWHERE! There are other, independent and good repair shops in the area that provide good customer service and quality repairs at a fraction of the outrageous prices charged by Auto Nation. UPDATE: After seeing the response below I phoned Mercedes twice at the number mentioned and got the service department. No one knew the name of the general manager and could only promise ‘someone from the team would call me.’ When I explained that the GM said he wanted to talk to me, they agreed to find out who that was and request that he call or email. No one has called or emailed me. Just another indication that Autonation/Mercedes isn’t serious about customer service.

Great place! Albert Candelario is a very nice person, a great seller, and very professional.

Carlos was helpful and stayed in touch. Facility was welcoming and staff was polite and helpful. Was able to get in and out quickly on day of pick-up. Thank you for the LYFT pick/up!

We were traveling from Lakeland to Miami for a few days on vacation but when we passed the Mercedes Benz dealer in Miami we were curious to see the cars. Daniel Linares Marzullo's treatment was very pleasant and professional that we returned home with a new car. From one to ten I give them a ten. Joseph & Teresa Dresdner

I had a really good experience at Mercedes Benz of Miami. Eva was very professional and an amazing seller. From all the other car sellers I visited, this one was one of the best.

I am beyond glad that a colleague of mine introduced me to Simona at Mercedes-Benz of Miami! It was such a pleasure working with her. We spent close to two months searching for the model I wanted and she got it! The transaction process was entirely smooth and I am so happy with my new vehicle! Thank you x10000 Simona and MB of Miami!

They replaced my car battery and washed the car. I was in and out in a second. Great service!

My sales rep Manuel Fernandez was exceptional in his work. He delivered what he told me . I can recommend him without any doubt.

Fast experience and car was great ? they picked me up from the airport and went right into the right things

Worst Mercedes Benz dealership in South Florida. Worst customer service specifically from the manager.

For the past five years, I have been taking my car for service at your location. Cesar Leon is my service representative. The greetings and the service received from Mr Leon has always been excellent, beyond expectations. I value the knowledge I received from him on how to use and knowing the fixtures of the car. I strongly commend him as a valuable employee for the company.

Excellent service, finished on time and all is well.

Terrible customer service and lack of professionals working in the service department. The manager, Bryan Lastres specifically, was extremely rude and after having the same issue with my vehicle sensors four times, they were unable to help and on top of it wanted to charge for the service when it is a manufacturing problem. After purchasing over 10 vehicles with Mercedes Benz in the past couple of years we are extremely disappointed and will no longer be returning to this dealership.

Excellent customer service Clean facilities Quick check in and check out

It was a pleasure working with Mr. Suazo in the purchase of an s560 at the Miami Gardens dealership. Steven was always very responsive to my questions and addressed them in a professional and polite manner. Excellent experience.

Las líneas telefónicas de servicio son una total catástrofe tengo casi 3 días pidiendo una cotización y nadie sabe dar repuesta, no conforme con eso cuelgan el teléfono no me parece una buena atención

Outstanding service and Helpful staff

I appreciate how professional they are.

I have been Mercedes Customer for over 11 years and I always had received the best service. Gus Cossio is so diligent and customer service focus giving me the best service ever.

Love Gustavo and the whole Mercedes-Benz experience, I plan to be back!

Excellent services, great customer services

Irina and Alberto went far and beyond in order to find myself the perfect car. I highly recommend this location which had different high end options.

Great professional buying experience with Daphne Lastré

My experience was a fast easy process salesman Gustavo was very knowledgeable and pleasant he explained everything step by step I love Mercedes of Miami very pleasant atmosphere

Awesome ? Always Great Service when i go!! My service man Carlos the Bedt it is..

Andy Garc�a very professional employees. Really good and very happy experience

Santiago Espinosa did an excellent job, great attention and service, our family had a amazing experience buying our first Mercedes.

Exelent costumer service

Fue una compra incre�ble. Todo fue sinceramente r�pido y claro, me ayudaron mucho para que pudiera salir con el carro y totalmente satisfecho.

If you want to wait over an hour after your appointment time just to see the advisor, this is your place. What is the point of getting an appointment? And again after a week, promises not kept, no calls, no loaner, 3 days of diagnosis for an already known recall and simple stuff...

I've been going to Mercedes Benz Miami for years and have always had great customer service. My service rep Jay Torres is professional, attentive and cares about his customers. Jay works with my schedule as off as it can be, and ensures I feel treated like a loyal Mercedes Benz customer. Thanks to not just him but the managers, valets, car wash techs, cashiers and loaner car specialist its never a hassle. KUDOS TO YOU ALL!!! UPDATE 2022!! Well the service reps have certainly changed, younger crew but they are very professional, polite, patient and knowledgeable so I give them kudos. It's been a minute since I've taken my car in, some changes surprised me but it wasn't bad. Although i would have preferred a car to run my errands, they did make sure i got where i meeded and provided transportation to get me back. I have a new service rep, Andy Garcia (not the actor) he's a very polite young man. He was knowledgeable and funny, explaining all the new changes. Thank you Andy for all your help.

THIS MORNING I WENT TO ASK FOR MY 2022 MERCEDES C300 AMG WITH 2000 MILES ON THE ODOMETER, AND THEY COULDN'T FIND IT / IT WAS LOST AT DEALER, AFTER AN HOUR THEY FOUND IT / THIS IS THE WORST SERVICE I RECEIVED AT THIS BRANCH THEY DON'T ANSWER THE PHONE, THE VEHICLE IT WAS DELIVERED ON FRIDAY AFTERNOON BY THE TOW TRUCK AND AT THIS POINT I DON'T KNOW WHAT HAPPENED TO THE VEHICLE ESTA MANANA FUI A PREGUNTAR POR MI VEHICULO Y NO LO ENCONTRABAN / ESTABA PERDIDO DESPUES DE UNA HORA LO ENCONTRARON /ESTE ES EL PEOR SERVICIO RECIBIDO EN ESTA SUCURSAL NO ME RESPONDEN NI ATIENDEN EL TELEFONO EL VEHICULO FE ENTREGADO EL VIERNES EN LA TARDE NO SE QUE LES PASA

Nice luxury cars I absolutely love my new C300 thank you Melvin for your assistance and good customer service...

Purchased 2022 Mercedes SL. Came on Sunday noon and got a great service by Alina Shutkova. Very friendly and attentive to detail.

First and foremost I must say this is my first time visiting this location and it’s different then where I normally go. When I first got there no one greeted me unprofessional I had to find someone to let them know I was there for my appointment. Then when the advisor went to my car he didn’t introduce himself I had to walk up to him unprofessional. My information was gathered I was given a ride to a place of my choice. My car was with them since 8:30 I didn’t hear anything back about my vehicle until about 3pm. I must say I went here because it was close and I needed someone to check my vehicle out because of the alarming message I received on my vehicle. I really don’t think I will be returning.

These guys are great! Andy really took care of all the car needs and answered all my questions. Professional, knowledgeable amd accomodating.

Hugo was very helpful and made our purchase possible. Definitely recommend and for sure I will be back in the future.

Excellent, knowledgeable, and professional customer service.

100% Good Customer services, information, everything clear.

The staff were great and patient and easy to deal with.

Car was in for repair and they didnt fix the issue, its back and has been sitting for 4 days, still with no answer as to when I might get it back

excellent attention mrs. tania is a love, very diligent and always looking to meet the needs of customers, too cute, thank you very much

Excellent customer services ... Salim our seller was amazing person ... Also Raul they help to us .... Thank you

Ignacio was a excellent! He, and the new advisor that was in training whose name escapes me, was courteous and professional

Excelente servicio y atención por parte de Julián Sánchez 💯 % recomendado thank por la ayuda campeon

Amazing service 🤗

Great but expensive.

My sales consultant Melvin Cabrera was very knowledgeable and professional. He kept me informed throughout the entire ordering process.

I got the best price and the best service and even after I bought the car they helped me with every question I had about the car go to Simona Stojkovska

Service advisor Ignacio Cidad was very helpful,courteous and knowledgeable in helping me with the purchase of 4 new tires and alignment on my vehicle. Made the whole process smooth and simple. He?s an asset to your service dept.

The wait for a sample service like diagnostics will take you 2-3 days when you can go elsewhere it only takes about an hour they won?t inform you of the backup keep your car without a loaner

Excellent service provided by Alen Konstantinosvkiy

Had a great experience with them. Extremely excited

I always enjoy coming here. I have an excellent specialist name Andy Garcia. He?s a superb human being, great skill and good communicator.

Had a service appointment at 7am on Tuesday. Service manager finally greeted me at 7:40am. Was told the repair would take 1-2 days. Called in Thursday at 12:04 because I?d never heard from the dealership and no one was available to speak but was told I?d be called back. Didn?t happen. Called back at 5:24pm insisted on speaking to a manager. Was told the repair wasn?t started - staffing shortage. Picked-up car at 6:30pm because I need the car. Will try again next week.

Very good attention. I appreciate and recommend seeing Cesar

I just bought my Venza at this dealership. The experience was very pleasant. Salim took care of me and had me out the door just as promised. He even came in on his day off to finish the transaction. Highly recommend.

Daniel was awesome with the purchase of my car, every step of the way

S�per contento con el trabajo y el servicio del Sr Stefano

Kudos to Joel Larreynaga for helping me to resolve an unfortunate bumper mishap and to David Garcia for helping me to resolve a MercedesMeConnect issue. Much appreciated.

all the attention very good, fast and above all the cordiality and the excellent attention from Mr. Cesar, I am very satisfied, thank you

Because the service is super good! They solve everything quickly… I love the Mercedes cars!! They are safe, comfortable and great to drive!

excellent service provided. I was kept up to date throughout process.

Mr Andy Garcia, he is the best one of Mercedes-Benz of Miami.

I have always dealt with the Fletcher Jones group and they are better from beginning to end much more friendly

After moving to Miami from LA, I was in the market looking for a car. I was fortunate to have been connected with Eva from Mercedes Benz of Miami. She was incredibly knowledgeable about all of the cars and its details, professional, quick to reply to messages, and very transparent (what customers appreciate the most). Anyone looking to purchase a Benz in Miami, I highly recommend you speak with Eva!

It’s always a pleasure visiting the service department Andy Garcia is always helpful.My car is serviced in a timely manner.

Rafael Marzo was very nice, he answered my questions Thanks

Excellent service very professional. Helped me with my trade-in and choosing the right vehicle for me. Will definitely return to this dealership.

Buena atencion y profesionalismo

Buena experiencia y buen trato.

First time at this facility. Very well atención and details of my car’s needs. Supervisor in charge very professional. I was very pleased with the service.

Very professional, quick and efficient.

Very precise on appointments. Knowledgeable advisors. Prompt service.

Carlos was super nice and treated us awesome. Amazing service. I give him 10 stars

Stefano (sales) and Joshua (business office) are true professionals!

Alen K. my advisor was phenomenal! From start to finish he listened to my concerns and was able to order my tires in an timely fashion. He followed up and called as needed. Very happy with my turn out. Thank you so much Alen!!

My Jupiter red car clear coat is peeling everywhere and they will not fix it 2017 gla only 12,000 miles

Excelente servicio y trabajo

The service attended didn't follow up with me like he said he would, I had to keep calling to find out what was going on with my car. I've been to this location twice, and they refuse to give me a loner car, even though they were keeping my car overnight. The other dealership that I deal with makes me feel like family. I never have to contact them as to when my car is ready; and I never have a problem getting a loaner car.

I really like this dealership and service department. It used to be top tier, but the service department has slipped in the past 2 years. I'm not sure if it is a pandemic created shortage of technicians or something more problematic, but my older model Benz cars have had problems immediately after leaving the shop. I also noticed they broke my front grille and glued it back together instead of replacing it. That was upsetting. I hope they can get back on top of their game... soon.

my service advisor was very knowledgeable, and courteous

Un servicio rápido , y buena atención

It was the awesome sales team for me! Hugo rocks!

Hugo was great, wasted no time in showing us the selection of cars and made the process smooth and quick. Truly appreciate it.

My service agent Hoel is excellent, keeps me updated and informed?

Although I came in with my approval usaa bank letter it took extremely long to meet with Joshua to do the closing ( he did apologize). I got there at 11:00 am and did not leave until 7:00 pm The car did not have a car manual I have asked Miguel Diaz twice to please mail me one along with my key covers that I was not able to get since service was already closed when we finally got done with the signing and I still have not received it. Nice man but a bit forgetful, can you please send me my items, I would appreciate it.

I worked with Rafael for approximately two weeks from out of state and when I arrived in Miami my car was waiting just like he promised very satisfied with Mercedes-Benz of Miami Beach

Great service and customer service!!!

In a very difficult market with very few alternatives available, MBofMiami once again surpassed my expectations both in customer service, knowledge of the market and the vehicles available, and the financing options. Kudos to Fernando, Alina and Josh! thank you!

Stefano and Raul made my leasing experience outstanding! Than you!

Great service would recommend. Attentive, friendly.

Excellent sales support from the master salesman Stefano Simoinescu in very difficult times for the auto industry. Continuing with 30 years of MB loyalty. 5 Stars

Don’t buy used cars from them!!! This place sold a used “certified pre-owned” Mercedes without disclosing that it had been in an accident. Apparently they sent the car to an outside body shop in Hialeah that glued the bumper to the fender and did a crap paint job. The used salesman said the rear bumper was re-painted because the single owner (an old gentleman) bumped into a parking sign. Liars!

Pleasant!!! service advisor was extremely nice and facility clean

Apparently during their multi point check no one looked at the filters that were original and extremely clogged. Nor were fluids changed. I understand if you buy a Mercedes you get a real service, if you buy any other used car you do it yourself

Nice Customer Service ,and a very good buying experience overall from sales to the finance department,I’m very satisfied with the whole Buying experience and the very nice vehicle. Thanks

Excelente experience and profesionalismo

Great experience and fast

Muchas gracias Melvin por tu trabajo. Desde el primer momento nos ayudaste en todo lo que necesit�bamos. El d�a que fuimos al dealer a ver los carros, te estabas marchando para casa y te presentaste para ayudarnos. Nos explicaste las caracter�sticas del carro perfectamente, dedicando todo el tiempo necesario. El proceso de venta ha sido excelente, si bien tras comparar el carro hubo unos d�as en que el Mercedes hab�a sido entregado en el puerto en Georgia pero no llegaba al dealer en Miami. Melvin se preocup� en todo momento por saber el status de cuando el carro llegaba al dealer y poder ir a recogerlo, con llamadas telef�nicas diarias y manteni�ndome informado. El d�a que recogimos nuestro carro nuevo, tambien nos dedic� todo el tiempo necesario para explicarnos todos los extras que incluye, funcionalidades, etc. incluso pasadas las 9 de la noche. A la ma�ana siguiente tuvimos la mala suerte de que el carro amaneci� con un problema en una llanta, un Flat tire. Melvin estaba en su d�a libre pero me contest� las llamadas y transmiti� la tranquilidad que un comprador necesita despu�s de haber comprado un carro nuevo el d�a anterior. Al d�a siguiente volv� al dealer y Melvin se encarg� de ayudarme en todo, sin suponer para m� ning�n coste, estando el carro ahora perfecto!! Si volviese a comprar un nuevo Mercedes, sin ninguna duda volver�a a contactar directamente con Melvin para que me ayudase. Lo mismo si tuviera que referir a alguien, le dar�a su tel�fono. Gracias

Alberto my service manager was very professional and helpful. He explained the services I needed in details.

The sales person NINO was very professional and provide me with good info about the car, also gave me a good felling and confident to buy the car in MB of NMB,

I would gladly recommend them Alberto Magallon was very helpful .

This place is such a classy experience! Effortless communication and prompt, courteous attention. My advisor always excels in transparency and knowledge. #Carlos Guerrero. A confident feeling of superb care from "the best or nothing" dealership.

It was a very good experience. Good service and I bought what I wanted. Didn't wait long.

I bring my car for fluting damage cuz water was inside on my car it make my car not working good like the ac and wipes like electric problem when I come to pick my car now my car shaking I ask them what happened to my car when I was bring my car it wasn?t shaking he?s told me you know you got Mercedes 2013 it?s a old car I was like the way he?s talk to me any way that wasn?t right the customer the have to treat everybody they same way Even thought I was have 1997 he was to respect cuz I?m gonna buying for my service like everybody the not gonna do wait for for free any I not gonna said nothing else y?all have to repeat customer whatever years car the bring at the dealership ok thank you

Exelente servicio con El se�or Carlos Guerrero .. muy agradecida

😍Love our New Mercedes GLC43 AMG, great service experience.!! Daniel Ferreira was very helpful and answer every question and email! Feel very well treated and trust their advice.

My sales agent was Ashley who was phenomenal. The process was handled so efficiently and everyone was so professional manner.

The brake booster of my car was recalled and needed to be inspected. Mercedes sent out a mechanic to inspect my brakes at my home There was a STOP DRIVE order on my car. I was very relieved when everything was ok. He was courteous and kind.

They claim to be a no haggle dealership, the price you see is the price you get. That claim is false. The price you see is not the price you get. The price you do get is the “no haggle price” plus almost $1000.00 as a result of this dealer adding on a “Dealer Prep”. So when you see their published “No Haggle Price” beware!

Very nice staff, on time, thank you. I called and they were nice.

Que cuando llebo el carro al service no dan un reemplazo

It was very professional and speedy very satisfied

The dealership made it a quick and easy process to purchase a car.

I had a great experience. My sales Representative Alberto Magall�n was the best. He made my experience the best.

Great dealership. Simona is the best!

I bought a used GLE and got it delivered. The A2 service was overdue and when I called texted and email the dealership they totally ignored me. Will never buy here again. Not what I expected from a Mercedes dealership.

Extremely professional and very friendly Service advisor Alen treat us with most respect - class act

Simona was my sales person and she was amazing. This was the fastest I?ve ever been in and out of a dealership. The finance guy was awesome too but I forgot his name.

great experience overall.

The best car buying experience. Ask for Albert Candelario!!

Buen trato y atención tanto del vendedor , oficina y servicio de mantenimiento

I did call today for information about a retail order , and the lady who answer me in the parts dept was really very rude and with nasty attitude !! ; also most of the people that answer the phones are very rude , looks like the company don't paid then well , they are always in a hurry and with that nasty personality !! , also call for a recall and not body call me in two weeks to check the claim , that a mechanic suppose to call me for an appointment in order to check this recall from Mercedez Benz central office in California !! , what a service !!!

Good service experience. Joel was very helpful. I like to mention Daniel Ferreira help us arrange the appointment for both our vehicles to be serviced.

Julian understood our needs and priorities. He gave us options and suggestions accordingly. Transaction was smooth. Patient with all our questions about the vehicle. Pleasant personality and very respectful with all our family members. Thank you!

I went for a service and I have an excelent Service by Andy Garcia.

The service was excellent and this is the second car I bought with Hugo. I would highly recommend to all of my friends and anybody.

Mercedes Benz Miami is a top notch facility. with all the amenities needed to have a good experience while you wait for your car. My advisor Cesar Leon, is a great professional. He is personable, knowledgeable, & honest. My most recent visit was a few days ago, where we had to leave our car. He arranges for Lyft home, calls & text with updates, send a car to pick up us up for a return trip to the dealership. All these arrangements are appreciated, and makes customer service, PRIME.

Best service in South Florida!

Way over price to fix a 2-3 hours repair. Quoting its 10-15 hours And charging over 20% of my cars value. Looks like I am getting a new car built for that price.

Is a very professional environment, they fallow a process and knows how to overcome the problems! Justin is one of the best, he’ll make it happen for you! Highly recommended.

Really happy with the knowledge I was provided on my new car.

Joel Larreynaga is an outstanding , knowledgeable, and professional in his field that invested his time to help me getting the service I needed. Excellent customer service!!

Awesome sales consultant Tania! Smooth process and drive home with my dream car!

I am very please with the service I received for my car. Costumer service was amazing answer all questions and also offered some points on how to maintain my car longevity. My sale agent was very helpful with making so that I was a satisfied customer.He offered me transportation to and from the dealership so I didn?t have to wait in the lobby while my car was being serviced. Quality,Loyalty,Courteous, and Professional service. Also the courtesy car wash after your has been serviced is GREAT !!!!!!!!

Mercedes has a great place to take your car for service. I was there a week ago the timing is right. The agent was very polite. I got up my car exactly the time he said it would be done

Muy complacido de haber echo otra vez negocio con ustedes. Gracias.

La atención y el proceso de compra fue excelente...100% Recomendado

Great customer services and great value on price.

Best service ever the process was super easy the staff is incredibly friendly and efficient best place to go !!!

I have had a problem with my fuel injectors and Gus, the commercial vehicle service manager, has been super, getting my work van in and out (time is money) as soon as possible.

Carlos Guerrero is an amazing person, very helpful and with great class

Had a great experience, would recommend to anyone! Manny Fernandez was super helpful with us.

Carlos Guerrero was very helpful. He gave me all information I needed for my vehicle. Excellent service.

Great service. Staff was great and very knowledgeable.

Great customer service and overall staff.

The repairs done on my car was that of excellence but the customer service was subpar. It was virtually impossible to contact my service advisor to receive updates on my car despite calling countless times. I could not believe such a prestigious reputable company will have such poor customer service.

Carlos Guerrero excellent advisor. Sanitization of the vehicle was incomplete.

Fue excelente la atenci�n recibida en el departamento de venta y en el departamento de finanza. Ambos representantes me explicaron detalladamente todo lo necesario

Mike Ochoa and his team at Mercedes-Benz of Miami are terrific. I have leased several cars from them and all aspects of the experience - from selecting a car, pricing and then maintenance and repairs - have been wonderful. I highly recommend MB of Miami, Mike and his team.

Was disappointed that I made an appointment but they did not have me on the list. Waited 20 minutes. After that Carlos was great as was everything else.

They really helped me out with everything I need they were very kinda and fast also

Tania is a very good seller. I found A very good deal , the car drive fantastic , nice Mercedes , my wife is going to buy another car

As always ;excellent experience, highly recommended , he was very professional and nice at the same time . Thank you

They are very prompt with service, and extremely professional with there customer service, and my service rep name Caesar is always courteous with every visit. I highly recommend Mercedes Benz of Miami!

Gus, is the best in taking care of my fleet vans. I've beed a customer for many years.

My experience at this Mercedes dealership was amazing. My sales associate was Julian Sanchez and he made me feel welcome the moment I walked in. The process was smooth and quick and I would highly recommend him and this dealership!

Most professional CAR dealership team we've ever dealt with. My husband and I have purchased a hefty amount of cars combined and both agreed that the level of service experienced here is BAR NONE. We all know how complicated, tedious car buying could be but can vouch to say that everyone from Fernando (sales mgr) to Andy in the service department are exceptional. Classy, courteous, well instructed/trained team you all got there. We brought our car in for service and provided swift, quality service to our MB AMG 43 vehicle. Customer service is really beyond words and their attention to detail are unsurpassable Kudos to MB. Thank you so much for delivering on such exceptional service and personnel.

Had a 7am appointment. Waited for over 2 hours to be told it was going to have to stay overnight. I asked what was wrong with it and was told that things were busy and they hadn't had a chance to even run the diagnostic computer. Why have an appointment time? I understand the actual labor and work taking awhile, but this was ridiculous. Service manager was kind and seemed to have his hands tied. More of a systemic issue😞

The attention was excellent from Mrs Tania Prudencio

This dealership sales definitely provided less than average experience. Car delivery done outdoor in sun/heat, when three cars parked in the air conditioned delivery garage (not delivered that day). It took the salesman an hour to find the second key fob for delivery, after finance was completed. I was not informed of features missing in 2022 GLC due to supply chain shortages (Nav, keyless rear door entry). Overall spent over 6 hrs on lot trying to purchase a car. Did not feel like Mercedes Benz level treatment. When reviewed on their company survey, was further threatened by salesman (text from salesman attached), instead of apology or any effort to fix or repair experience. Very disappointing experience.

Wonderful costumer service, they Helped me out in everything

Great service and had the vehicle finished on time.

They are one of a kind!

Service advisor was great , but was not impressed with the service , opened the hood and I didn?t look like it was opened, dirty full of leaves, dust , & I had an appointment at 7am got the call for pick up at almost 5pm wish I would have been offered a loaner, not really satisfied with this service.

Amazing Customer service like always, been servicing my car on this location for years.

Albert was a great and very helpful and went out his way to get me a good deal.

Fue una grata experiencia comprar en Mercedes Benz of Miami.Se los recomiendo y a Sales Consultant :Manny Fernández , con un trato especial se los recomiendo . Un excelente servicio

The shortage of all new cars made the process very difficult. My Salesperson walked me through the New Normal of obtaining a new car. It took 3 months- but the overall experience was almost effortless! Santiago Esposito was great to work with!!

I have been coming to Mercedes Benz of Miami for several years and have received outstanding professional attention. Sales Manager Fernando Lopez goes out of his way to provide the best deal in the market. Sales associates are courteous and explain every detail necessary to make the purchase a pleasing affair.

Mr DeJesus is a superb car seller?. He covered all basses - my concerns, queries, and offered great advice, which made the transaction seamless. Josue still contacts me with update or to ask if he could be of any assistance with my car. Please convey this message to Mr DeJesus? skills should be practice by some of the sales persons at Mercedes Benz North Miami.

Salim JJ was really helpful and helped find myself & family a stylish and practical car. Thanks again Salim ! 🏎

Everyone was very friendly and welcoming. The appt went pretty smooth, my service guy was Andy Garcia. The only improvement I would suggest is for a little more throught wash in the interior.

The service representative was Carlos whose special attention and concern was excellent. The entire staff through checkout was exceptional.

Best service and attention in town, Andy Garcia makes everything easier, he is very kind and professional their new manager Bryan L was great too. Always feeling very comfortable to take my car there!

Excellent and professional service. Amazing experience during my time with you, Mercefes Benz team! Thank you so much!

Very good service from my advisor, Joel Larreynaga

They do professional jobs and their staff are the best and their coffee is excellent.

Riera Flores was really amazing, he gave me a good service.

Good customer service. Provided transportation to and from my house.

i have lift to go work and pickup excellent service Andy Garc�as was the best thankfully for all services people