Recent Reviews from Mercedes-Benz of Miami

I came in for a tire repair on an unscheduled visit. Usually when I come in for a tire repair, the tire has to be ordered and I have to wait a couple of days. This time they had one in stock . Which was great because we had prior plans, which we indicated to our service advisor Austin. He made sure the vehicle was serviced and released in enough time that we could make it to our engagement. Austin was excellent. He made sure that my husband and I was accommodated for everything we needed. Thank you.

My visit was not for maintenance, I had 2 issues that were solved immediately and stress free. My service advisor was very polite and friendly. It was a pleasure to be there. Thank you!

The purchase was easy. They treat customers with a lot of respect and answer all the questions they have

Timely response and service was top notch as usual. Received exactly what I needed and everyone was there super friendly and time efficient.

I've had my fair share of doubts about the staff at this dealer, but I have to give credit where it's due. Rafael from the maintenance service department was a real gem. He treated me with care, honesty and I knew I was in good hands after talking to him. He resolved my tire issue in a timely manner and had a great attitude throughout. In my opinion, Rafael is a real asset to this dealership and deserves recognition for his excellent service.

Service dptm offers a price online when making the appointment, and increased to twice the price when we arrived to the dealer, disappointed about making me loosing time, after being a MB owner since 2014 with them, not coming back

I wanted to take a moment to express my sincere gratitude for the outstanding service of Melvin Cabrera during my recent Mercedes-Benz G550 SUV purchase. His extensive knowledge, patience, and friendly attitude made the entire process smooth and stress-free for me. I cannot thank him enough for his exceptional assistance, from answering my countless questions to helping me choose the perfect automobile that met all my needs and budget. His dedication on providing excellent customer service is highly commendable, and I will not hesitate to recommend him and his dealership to anyone I know who is looking for a new car. Melvin's professionalism and expertise have earned my trust and respect, and I am confident that he will continue to have great success in his field. Once again, thank you so much for all your help. You made this purchase a truly enjoyable experience, and I couldn't have been happier with the outcome. Best regards, Dr. Yender Dom

Kristina was very kind and helpful throughout the entire process. She was honest and made it a great experience. Would recommend her to anyone.

MB was professional and courteous. The rep I spoke to was kind and knowledgeable , listened to my problem and gave me a solution. She sent out a technician to resolve my issue and verified I was in safe place.. I'm very proud to be a owner of this great brand and the customer service is excellent.

VIP treatment! Buying a car can be stressful. I researched the car I wanted and was ready to buy my new car. I called and emailed several car dealerships in the state of Florida. I called the dealership I had worked with in the past, but they were not very helpful. I called MB of Miami and spoke with sales consultant Simona Stojkovska. Simona was professional, knowledgeable, patient and very helpful. Simona found the car I was looking for at a nearby dealership/AutoNation partner and after some negotiating we agreed on a price. The next morning, the car was at the dealership as promised and I test drove it. I purchased the vehicle and worked with finance manager Joshua Mathews who was professional, kind, patient and also awesome. I drove the car home that same day. I am so happy I called MB of Miami. I learned that the dealership is part of AutoNation which makes it much easier to buy a car because if the car is not on the lot, the sales consultant can help you find your dream car. I am pleased with the process and my new car. A big thank you to Simona and Josh for the wonderful experience.

Excellent service all around, a million times better than MB of Coral Gables

Excellent service, quick and friendly, great place to wait and work while your car is serviced. Alan was attentive and clear about the service and service options.

This is to formalize my enormous disagreement and my astonishment at the behavior of the Mercedes Benz service in North Miami. Twelve days ago I left the Mercedes Benz GLS 450 that I bought three months ago with CPO warranty, because the massage system, lumbar support and another one on the front seat on the passenger side did not work, after having the car for ten days they informed me that the repair was not covered by the guarantee, and they send me a repair estimate that I attach. Since I needed to dispose of the car urgently, I asked them to deliver it to me and then I would see how to repair it. But this was not the worst, since they delivered the car to me and I find that now the systems not only work for the passenger seat, but they deliberately damaged the driver's seat system that was working correctly, all because I did not accept the budget. this is inadmissible and inappropriate for a company like Mercedes Benz. without hesitation I will make this event public.

Good team, friendly staff.

The sales manager was super accommodating and nice the whole time , didn’t rush the process either

Great quick service thanks

Great customer service on behalf of my service advisor Justin. Thank you for your professionalism

Exelente servicio y trato al cliente..

This is to formalize my enormous disagreement and my astonishment at the behavior of the Mercedes Benz service in North Miami. Twelve days ago I left the Mercedes Benz GLS 450 that I bought three months ago with CPO warranty, because the massage system, lumbar support and another one on the front seat on the passenger side did not work, after having the car for ten days they informed me that the repair was not covered by the guarantee, and they send me a repair estimate that I attach. Since I needed to dispose of the car urgently, I asked them to deliver it to me and then I would see how to repair it. But this was not the worst, since they delivered the car to me and I find that now the systems not only work for the passenger seat, but they deliberately damaged the driver's seat system that was working correctly, all because I did not accept the budget. this is inadmissible and inappropriate for a company like Mercedes Benz. without hesitation I will make this event public.

Austin, Service Advisor was very professional and helpful. Kept me informed as to the repairs needed

The service manager, Bryan, was great at helping me resolve some issues with my car. I really appreciate his attention to the situation.

Excellent experience excellent customer service Beautiful showroom fast service and attention from sales person and financing department was outstanding

I recently took my Mercedes GL350W 2022 truck for service for a recall. Carlos, the service agent was excellent. It was done in 2 hours. Carlos, didn’t want me to have to wait. He sent me home via Lyft. This is my best location to purchase my vehicles and have them all serviced. Awesome job!!!👍

El trato súper bueno y bien clareos en todo el negocio

This is to formalize my enormous disagreement and my astonishment at the behavior of the Mercedes Benz service in North Miami. Twelve days ago I left the Mercedes Benz GLS 450 that I bought three months ago with CPO warranty, because the massage system, lumbar support and another one on the front seat on the passenger side did not work, after having the car for ten days they informed me that the repair was not covered by the guarantee, and they send me a repair estimate that I attach. Since I needed to dispose of the car urgently, I asked them to deliver it to me and then I would see how to repair it. But this was not the worst, since they delivered the car to me and I find that now the systems not only work for the passenger seat, but they deliberately damaged the driver's seat system that was working correctly, all because I did not accept the budget. this is inadmissible and inappropriate for a company like Mercedes Benz. without hesitation I will make this event public. El presente es para formalizar mi enorme disconformidad y mi asombro ante el proceder del servicio Mercedes Benz de North Miami. Hacen doce días deje el Mercedes Benz GLS 450 que compre tres meses atrás con garantía CPO, porque el sistema de masaje, soporte lumbar y otro del asiento delantero del lado del pasajero no funcionaba, luego de tener el auto durante diez días me informan que la reparación no estaba cubierta por la garantía, y me envían un presupuesto de reparación que adjunto. Dado que necesitaba disponer del auto con urgencia les pedí que me lo entregaran y que luego vería de repararlo. Pero esto no fue lo peor, ya que me entregan el auto y me encuentro que ahora no funcionan los sistemas no solo del asiento del pasajero sino que dañaron de ex profeso el sistema del asiento de conductor que estaba funcionando correctamente, todo porque no acepté el presupuesto. esto es inadmisible e impropio de una empresa como Mercedes Benz. sin dudar haré público este evento.

🙂

brian really helped us get into our new c300

Advisers including the manager are of full of themselves. They don’t care about the customer at all. You are just nobody to them they have time to even check your car will take them a week they don’t give you loaners. They charge you for diagnostic imaginary prices, even though you have an extended warranty, they let you wait forever. The manager is not really a manager. They laugh in your face telling you they have so many customers they don’t even care they make up that you have two diagnostic instead of one you have more and then they change the price of the diagnostic , I have seen people cry there. I’ve spoken to people there they told me to stay away. I have never felt so bad in a customer service experience. I have never felt so strongly that my business does not matter

Horrible experience especially with the financial department, all to win a commission percentage. The department duplicated my credit application with no authorization after I specified and called the Car loan company in front of the sale woman to confirm my pre-approved auto loan. The loan company was only waiting on buyer’s order. They wanted to charge me twice as much of interest and attempted to pressure me into giving a down payment. Unprofessional staff and became upset after I asked if possible to buff scratches on new car before buying.

Thank you Mercedes, thank for Alan

Ripping people off! Was quoted 500$ for 1 fuel injector for my 2017 mercedes c300 coupe! Online 250$ for 4! And Ebay used 100$ for 4! Labour I paid 100$ to replace at local mechanic! So 200$ total with parts and labour!!! At MB you would pay around 3000$ for everything if not more!!! Stay away support your local mechanic

They provide excellent customer service and maintenance your car! The best dealer!

The service team works great. They are always kind, and they always give an accurate information about your car. Great service!

My service advisor Angel did everything that he promised. I am very satisfied with the service that was provided and the complimentary carwash. I will be returning next year for my scheduled annual service.

All was ok. It was fast and without bureaucracy. Thanks

The service team works great. They are always kind, and they always give an accurate information about your car. Great service!

This place is amazing! The service was quick, easy and transparent. Usually as a young lady with not much knowledge of cars it's easy to feel uncomfortable in dealerships. This was not the case here. Everyone was very professional and helpful. The person who I purchased with, Jhossue, was very nice and patient. He showed me exactly what I wanted and gave me many options to chose from, also offering multiple pricing for my selections. He even followed up with me the day after. Honestly the best experience I've had at a dealership. Thank you so much!

Number one place to buy commercial vehicles, Ask for Daphne she is the best ! 🥇

The Service rep was awsome, he gave me a time fran which was on point. Also they were very courteous.

I recently had the pleasure of visiting Mercedes Benz for a service appointment, and I am delighted to share my experience. From the moment I arrived, I was met with excellent service, particularly from Priscilla, who handled my drop-off process with utmost professionalism and care. Priscilla's warm and welcoming demeanor immediately put me at ease. She took the time to listen attentively to my concerns and thoroughly explained the service process, ensuring that I had a clear understanding of what to expect. Her knowledge and expertise were evident as she confidently addressed all of my questions and provided valuable insights regarding my vehicle's maintenance needs. Throughout the entire process, Priscilla consistently demonstrated a genuine commitment to customer satisfaction. She went above and beyond to accommodate my car loaner and made sure to keep me updated on the progress of my service. Her prompt and effective communication further enhanced my overall experience. The level of professionalism and expertise displayed by Priscilla truly reflects the high standards set by Mercedes Benz. It is evident that the dealership places a strong emphasis on providing exceptional customer service. Priscilla's outstanding performance left a lasting impression on me, and I would highly recommend her to anyone in need of Mercedes Benz service.

Very disappointing experience. Quote given by AutoNation for my car was reduced by $2,000, interest rates shown for financing was 2% below current rates. Be aware of theses catches. The car i bought had leaking rims which cost me $500 less than a week after purchase. No answer from dealership so far!

Amazing staff and great selection of vehicles . Make sure you ask for Hugo his the best !

Service was good without any problems was very helpful

The service was outstanding, they took care of my car in no time and even washed it afterwards to leave it clean for me. It?s always a pleasure to go to this dealership!

excelente atencion de parte de priscila, todo a tiempo y forma

My sale man Melvin C. was awesome! He took his time to go over the manual and features of the car with me. I was especially surprised, when he walked me to my car and it had a big red bow tie on it, he saw that my birthday was the following week. I was completely satisfied with the customer service, they have a Mercedes Benz owner for life!

Excelente servicio

Excelente Servicio y Muy Buena !!!!

My experience buying a used Mercedes-Benz from Stefano at MB Miami was excellent. Stefano was responsive, freely answered questions and was totally on the ball all the way to my drive off the lot. I was buying from out of state and my follow up with extended warranty work after the fact has not been as responsive. Stefano is 5 star. MB of Miami business follow up makes the overall experience a 4 max.

I was happy with the service provided during my visit. Angel was very helpful and attentive. He was able to help me right away. He took the time to offer me different choices to resolve my car issue. I appreciate all the help. You're the best!!

Albert Candelario did an amazing job and got me my car

My sale man Melvin C. was awesome! He took his time to go over the manual and features of the car with me. I was especially surprised, when he walked me to my car and it had a big red bow tie on it, he saw that my birthday was the following week. I was completely satisfied with the customer service, they have a Mercedes Benz owner for life!

I did the mistake of buying my car in this dealership. The service for maintenance is terrible. Second time they offer me a loaner and when I drop off my car they say they don’t have any. Why do you tell customers you have a loaner for the date a time when you actually don’t ? I never had an issue in the 10 years in Fort Lauderdale dealership. Highly recommend them!

Most of the dealership is nice except sales rep Jhouse sell make commission and of course doesn’t follow or own for anything promised after sale use someone else

Terrible experience. Please believe negative reviews. Just so everyone knows, I am someone that buys cars almost every year. I love cars and love changing them frequently. I have experience with a lot of brands (BMW, Lexus, Land Rover, etc.) but this was my first Mercedes, and its bad. I must say that the entire process was extremely disappointing, and I feel compelled to share my negative review to warn others. First and foremost, the sales person at this dealership was incredibly pushy and seemed more interested in making a quick sale than ensuring customer satisfaction. Even though she seems like a nice lady she was very much pushed by superiors to pressure us on making quick decision because as she told us "it was end of the month and everyone is very busy". Not sure why would I as a customer care about that and have that pressure. I started the process by finding the car online and it was a 2020 GLE 350. Even though I was pushed to come to the dealership to be dazzled by the GLE, I insisted on getting the numbers first before coming because I wanted to see how will financials work out, My wife Alena had filled out the credit app, and after she got approved we went to the dealership to see the car. When we got there car (even though it was a CPO) was really not up to standards. Smelled like smoke, had a stained headliner, rock chips all over, ripped driver seat etc. Not sure if the CPO was supposed to be sold as such, but anyhow we decided to pass. This set off the sales lady and other staff members as they said "its not nice to change the cars". Is there a policy that I can only buy the first car I look at? Anyhow while we were there I went on their website and saw much cleaner looking GLE that had just came in as a lease return. After taking a glance at that one, I told the sales lady that we want that one instead of the once that was in a really bad shape. She said that it will take few days for the car to get inspected and certified, and my wife and I were ok with the wait. I get call 3 days later saying that I have to come within one hour as the other salesman have tried to sell that car 2 times already. This is just crazy. We have a newborn and had to rush to the dealership so the car doesn't sell even though we have credit pulled and reserved that particular vehicle. When we came there we had to do all paperwork even though we haven't seen the car after inspection! Finally they let us see the car, but still wasn't ready for pickup. I test drove it and there was something mechanically off because it was shaking at idle. I pointed out to the sales lady who was with me at the test drive and she agreed and told me that service will take car of everything once we come to finally pickup the car (which was day after). My wife had picked up the car, came home just to find out that the mechanical issue hasn't been resolved. I reached out to the sales lady she said not to worry that the car is under warranty and that it will be fixed, eventhough she told me it was already fixed. All and all just a terrible experience. I strongly urge potential car buyers to steer clear of this dealership and explore other options that prioritize customer satisfaction and provide a more transparent and reliable car buying experience.

excellent attention and good treatment of daniel

Great service, I bought the perfect car at an amazing price! The entire process was smooth and Santiago took great care of me!

Great service. Best service advisor Carlos.

We worked with Santiago. He couldn’t have been more helpful. He went above and beyond for us. We got an unbelievable deal on the car too. If you are ever in the market for a Mercedes definitely call Santiago at Mercedes Benz of Miami

This is one of the worst dealership you can take your Mercedes benz to for service. I took in my vehicle for b schedule service and to repair a damaged wheel. After paying for the service. They brought my vehicle so I can take possession, the wheel was never fixed and to top ot all off it was damaged, my entire front bumper was crashed in and no one said a thing. I guess they thought they could get away with damages. The director Roni said he would investigate. After reviewing cameras he concluded they were at fault. After three weeks in the shop they finally repaired and painted my car. The people worli g at this dealer ship are tarnishing the brand and no where near as what their slogan is. The best or nothing. At this point I rather nothing from this dealership. Go at your own risk. Fair warning they do jot own up to any mistakes they make. Sad but true

P�simo servicio, el chico que me atendi� fue amable pero me dijeron que mi an�lisis estar�a en 2 d�as y el carro estuvo much�simo tiempo m�s , estuve sin trabajar, esperando, llamaba y me dec�an que me llamar�an y jam�s . En fin me parece una falta de respeto con el tiempo de las personas, fui al de Miami Gardens pensando que me tratar�an mejor que en coral gables y en ambos lugares fue terrible . Mercedes benz una marca de lujo para que total sus servicio sea terrible mi peor experiencia en Estados Unidos. Creo que cambiar� de carro aunq amo Mercedes no estoy pra pasar por esto cuando necesite un arreglo

Ashley Torres thanks for the help

POOR SERVICE AND INCONVENIENCE AT MERCEDES BENZ OF NORTH MIAMI I am writing this review to express my disappointment and frustration with the service I received at Mercedes Benz of North Miami dealership regarding my recent appointment to check the engine light on my dashboard. I booked, in advance, an appointment for a diagnostic of the engine light on my dashboard, and the service advisor, who is a pleasant gentleman, stated that the vehicle would stay at the dealership at least until Wednesday for a diagnostic, and possibly two weeks if parts were needed. As a loyal customer of the brand and dealership for the past seven years, I was disappointed with the service I received. It is unacceptable that the dealership is making appointments for customers to leave their vehicles waiting for days or almost a week just for a diagnostic, especially considering that they do not have loaners available. It is particularly frustrating that the dealership is accepting customers without appointments and giving them priority over those who have booked appointments in advance. I had hoped for a better level of service from a luxury car brand and am disappointed that my loyalty to the dealership has not been reciprocated. I would not recommend Mercedes Benz of North Miami to anyone who values their time and expects a high level of service from a luxury car brand.

Stefano Simionescu, the sales agent was absolutely fantastic in assisting our family with the purchase of our brand new GLC 300. We wanted something exclusive, he was extremely helpful and understanding. Never pushy, he wanted us to have what we envisioned even if it would take additional days for it to arrive. I am very happy with the vehicle and the overall purchasing experience.

Stefano Simionescu, the sales agent was absolutely fantastic in assisting our family with the purchase of our brand new GLC 300. We wanted something exclusive, he was extremely helpful and understanding. Never pushy, he wanted us to have what we envisioned even if it would take additional days for it to arrive. I am very happy with the vehicle and the overall purchasing experience.

Poor service at greeting, no one at the lobby, valet parking not even greeting the customer... once at the lobby you are at your own mercy, until you decide to walk up to some one to ask to be helped.

I brought my car in for service and I had several problems totalling over 8,000. I was able to get the major work done which totaled 4800. My problem was not with the work it was with my service agent Alen. I received the estimate on a Saturday and I asked him to let me get back to him on Monday because I had to adjust somethings financially and he agreed. He also.agreed to make sure that I had a loaner and he would speak to his manager about it. On Monday I got a call from.him saying that I had to allow.him to do the work on the car or come pick it.up. I asked him to give me until Tuesday morning and he did. On Tuesday morning I told him I had the finances.to pay for the car, he told me I would be #3 waiting for a loaner and I added another service to be done. Wednesday there was no call or loaner. My fiance called and.recieved no response...so he called the manager. I later got a call from Alen who was clearly upset. All the promises he made about the loaner he took them.back.and.said.that.my.car was.too.old.for.a.loaner. it was a 2015. I believe Mr..Alen wanted to get me to use their services. I did use there service department but their.service agent was dishonest. I will switch to another dealership. Sad part is I brought the car from this dealership.

the customer service always exceed my expectation.

I recieved an appointment within 24 hrs to repair a manufacturer's defect with the window control. Upon arriving, the wait time was reasonable. The waiting area was clean. I received good communication from Angel (service rep). Received my car back the same day. Though, they did not wash the car, I was offered to come back whenever for a free wash.

The experience in this leadership is terrible. Rafael the service guy has such a bad customer service. I have an appointment and before he finish with me he calls someone else just because my service was no valuable for him. I bought two Mercedes in this place but believe me this one will be the last visit to this leadership. Mercedes Benz of miami is below of what I expect from Mercedes Benz leadership

The service after they sell you car is bad at least the experience I had. If they see that they are no selling you services they won’t help you. The customer service is no as expected on a Mercedes.

Horrible…..👎

Politely, professional service manager (Alen K.). Fast turnaround

Justin the Custmer care dude was kind professional and explanatory at all time and I thank him

I had a great experience buying my car, my sales representative Gustavo from MB of Miami was always very available, very knowledgeable and willing to help all the time. Juan Carlos A.

Everyone at Mercedes-Benz of Miami that helped me from my salesman to the finance officer were very informative and professional.

The best

En más de 4 ocasiones le he dado mantenimiento a mi auto en este taller y ha sido muy grato todo, el supervisor assistant cesar Leon es muy profesional educado y muy eficiente en su trabajo, y siempre he resuelto mi problema en el menor tiempo posible y con gran rapidez, agradezco a todos por su profesionalidad y por brindarme un servicio de excelencia Reseña 04/26/2023 Siempre es muy gratificante llevar mi carro a dar mantenimiento acá, Cesar que me ha atendido siempre tras largos 5 años es muy profesional, y ayuda con buenos consejos precios cómodos y buenas sugerencias, el servicio de excelencia el trato de muy buena calidad en fin algo que en la mayoría de los dealers con talleres resulta incómodo a Muchas personas se convierte en un momento fácil de manejar agradezco a Mercedes de Miami por su atención

I live near Pompano but it is worth it to drive to North Miami for this dealership for service and purchase!

Employees are very professional and kind. I?m very happy with the attention and help. Some names are Andres Toral and

Terrible customer service. Service advisor failed to communicate with myself on the issues of my vehicle. No updates whatsoever. I call. I text. No response. No professionalism here. I have called numerous of times to receive an estimate but no response. My vehicle been in their possession for 14 days in service. This is unacceptable. It has been 14 days without a vehicle and was NOT provided a loaner. Tremendous inconvenience this bring on vehicle owners including myself. The vehicle also have warranty for an additional 2 months and Mercedes will NOT operate under the vehicle warranty. I been going to Mercedes for years. Six(6) years to be exact and never have I dealt with something like this. Truly NOT worth the time.

The attention of the service advisor was spectacular, not only was he courteous but he did what he said he was going to do. You know in this day and time that is practically nonexistent.

Scheduled an appointment to have my 2022 GLE checked because engine light came on a couple days ago… I was told by Cesar that i had to give deposit of $395.👎🏽 Took my car to the Pines location with a total different experience. My vehicle was checked with no Deposit and completed in a timely manner.

Service advisor was the best. Now a days that is nonexistent.

Amazing experience 🥰 fast and professional! Highly recommend!

The focus in the service department is squarely placed on the high end customers. Every attempt will be made to over sell you on unnecessary repairs thus super inflating your final bill. Do your research on your vehicle before going here for service. If at all possible, consult with someone before agreeing to repair estimates.

very good service

Excellent

It is normal that it is a little complicated as there are allot of customers but overall the service is very good?

Very bad experience , bad service , they made me waste a lot of time and didn't fix the problem

I want to say Thank you Cesar Leon! The quality of your attention is always memorable & your assistance is some of the best I have ever received. Again thank you for all you do!

Best service advisor around, answered all my questions and made me feel comfortable! Thank you Cesar Leon! awesome guy!

Excellent service! Thank you Cesar !!

Excellent service from Cesar Leon! Thank you!

Took my car to the service department and was helped by Angel Perez. He was very nice and informative and kept me updated. Will definitely be taking my car back to Angel the next time it needs maintenance. Overall great and easy experience.

I want to show great appreciation towards the assistant service manager Mr.Leon you are amazing!

Good

I took my car there for an oil change . My car was driving JUST FINE !! They recommended that I would get new front tires and I denied because I was going to get them somewhere else . They changed the oil and returned the car to me and as soon as I leave the dealer my front tire is on Zero …Flat !! What are the odds that I was driving just fine this whole time and this happened a after they recommend me new tires !!. I called the service manager he said there was nothing he could do because they recommended me new tires . It was very suspicious . So I parked my car in a safe place and go home until I figured things about with my tire. Next day I go back to my car , my car is dead !!! I called the manager again and he was very dry , didn’t care to help at all and gave me the number for the roadside assistance. I called , they took 4 hours to come tow me . Yes 4 hours !!!!! If this is supposed to be a service for a luxury car service how long I would have to wait if I had a Toyota ?? 8 hours ?? Anyways … I had a terrible experience and service !!! Don’t bother to take your car there .

If You are considering buying a car…please save yourself the headache and do not buy it here- If I could leave negative review I would. I was sold a Land Rover with a broken control arm and it took 2 visits and 2 mechanics to find the issue after being told nothing was wrong, thank god I have mechanics in ny family who refused I take no for an answer, 8 months after purchasing the vehicle the issue is now fixed. too many bad experiences and not helpful management. BBB is being contacted, they should not be allowed to sell faulty vehicles.

Excellent customer service and experience received by Many Fernandez and the rest of the dealer staff at the Mercedes Benz of Miami. They went above and beyond to provide a fast and smooth process and surprised me at the end with the car as clean and shiny ✨ as it could be and also with the cute red bow 😍🫶🏻 I’m in love with my new and first Mercedes. Will definitely recommend to my friends and family. Thank you so much!!! 🤍

They were very professional and made the switch from lease to buy as easy as possible!

Everyone is well intentioned and wants you to be satisfied with the service. Unfortunately, things can fall through the cracks. I needed service on 3 items and only 1 was attended to due to well intentioned human error. This will require a second visit to the dealership. I received an invitation from the GM who "would like to help turn your experience around", which I did today, when I called and left a message. In the meantime, I made an appointment and a second visit to the dealership. Even though the car came with a 90 day warranty, and even though I was requesting fixes for items that should have been attended to while prepping the car for its new owner before delivery (e.g. the key fob works only some of the time), I was told that: a) the service manager was 100% unfamiliar with my warranty, b) the work may not be covered (even though the warranty is bumper-to-bumper), and c) it will cost $300+ to examine each problematic issue even though every single one should have been fixed before delivery. So this dealership has: a) a moving definition of bumper-to-bumper, b) does a poor job detailing cars (e.g. the fob just needed a new battery which was never checked by the detailing department), and c) a poorer job following up with customers after the purchase (I'm still waiting for my copy of the warranty). Most of the staff is commendable. Many of the systems are reprehensible.

Terrible customer service the assistant service manager (Cesar leon) just a very unhelpful guy. Buying 50-70 thousand dollar cars and getting treated terribly don’t come near this place

Exelente service

My service advisor Angel Perez is a true gentleman. His customer service goes above and beyond. Thanks,

Andy Garcia, excellent service!

Good customer service

It was pleasant and professional salesman Rafeal was very courteous

Alen was efficient and effective in his service. My auxiliary battery problem was fixed much more quickly than I thought.

Very good service from Alan, great worker and customer service.

Great Services and friendly staff.

It was pleasant and professional salesman Rafeal was very courteous

Good execution of the service, however it takes too long to change the oil, remembering that the service is scheduled. It took approximately 3h30min to be able to leave the dealership. Due to the fact that it rained a lot that day and I know that this interferes with the progress, I will give 5 stars to evaluate it more faithfully in a next service.

Agencia, personal y marca comprometida con brindar un excelente servicio. Thank you

Great service as usual!!!

Me atendieron muy bien, amables y muy rapido

Buena atenci�n al cliente! Servicio de calidad! Sal� con mi carro nuevo y maravilloso!!! Que m�s puedo decir?!:)

It was very nice an clean, my service person is very nice and honest. Also, the sales person was great easy to talk to.

Great experience throughout the entire process! I will buy Every Mercedes through Mercedes Benz of Miami. Special Thank you to JHousee Flores, Raul Martin & Fernando Lopez-Varela. Thank you to this amazing team!

Excellent customer service, Carlos was exceptional.

I choose to my buyout option at the end of my lease term. Yunier Guerra, made the purchase process easy, informative and professional. He and all the staff were very accommodating in every way possible.

Very Quick services with my car, extremely professional and kind staff. Would recommend to anyone and get the job done. I went in and out with a smile on my face. Thank you!

Amazing staff. Great service, always a pleasure going here 👍

Very good customer service. Their service department is incredible. Rafael is the best advisor. Very helpful and very attentive and on top of everything. I truly recommend him.

I’d like to thank Manny for his help throughout the buying process of our new vehicle. Highly recommended!

Booked my appointment 3 weeks in advance. I said I need a loaner car if I bring my car in for service. They tell me no problem. I arrive, takes me 20 minutes to be seen. I wait another hour and 45 minutes for a loaner car… very close to taking my car and leaving. I will not be back

My service advisor had lack of knowledge . He barley tried to help me and show effort .

Ignacio was excellent in addressing all my requests…..

Gus at Merecedes was absolutely FANTASTIC!!! Really made my partner and I feel taken care of and squeezed us in even when he was juggling a lot of things! Definitely recommend Gus to anyone looking to have their sprinter fixing!!

Outstanding service! Great people, great hospitality area. Highly recommend it!

Service rep was GREAT! Sent me pics of the car before and during my service. Unfortunately, it took the whole day for the car to be serviced and NO LOANERS. At least they sent me home in a LYFT.

Excellent costumer service and professionalism , David the executive sales very friendly and professional too . Thanks

For Inspection They charged me $400 a stole That dealer

My car didn?t accelerate so I had it towed on a Friday. This was the second time this had happened. On Monday they said the car would be ready that Wednesday. They did not have loaners or rented a vehicle for me so I was stranded for 5 days. Only offered a round trip Lyft. I no longer recommend Mercedes Benz and their new policy.

Estuve en el dealer de miami gardens para hacer el servicio de mi carro y un recall, tuve una experiencia agradable, Carlos fue muy amable, me asignaron un carro mientras el mio fue raparado. Y finalmente me lo entregaron perfecto. Gracias

Bem atendido, bom serviço e cordialidade.

I am beyond disappointed in the customer service, mechanics, and manufacturers at Mercedes. I bought my second Mercedes A220 about 2 years ago (still under warranty currently) and the air has always had a problem ever since I bought it. There were countless times (10+ times) that I had taken the car for this problem and for service. Needless to say the problem was never fixed as I found myself not even being able to drive the car off the lot since the air would not work. It blows hot air constantly and nothing stimulates it to blow cold air. I have done alternative compensatory methods such as resetting with buttons (WHICH I BOUGHT AND DRIVE A MERCEDES I SHOULD NOT HAVE TO DO); and needless to say it does not work. My car has an air conditioning manufacturer deffect that Mercedes of Miami can't find the way to fix nor give any type of solution for it. My service advisor has always been very helpful but the technicians in the shop don't have knowledge to fix my car. I am a working woman that put my savings into my dream car and what I have received has been a nightmare. The time, money, energy, and mental health I have lost with this has been the worst. I just feel disrespected and I just can believe that Mercedes Benz brand and Mercedes Benz of Miami does not honor the warranty of car.

Good job from the service department. Ignacio was the best, super attentive and respectful. I would take my car there again because of the good treatment I received.

Mr. Andy Garcia, Asst. Manager, is an asset to the Benz of Miami. He assisted me with my Maintenance needs in a most sincere and professional manner. Yes, I would recommend their service department and Mr. Andy Garcia as your ambassador! The courtesy wash that I received was tops too.

One of the best MB dealerships. Great in every way.

Excellent

Mi experiencia con este concesionario y en especial con su vendedor Manny Fernandez cumplió ampliamente mis expectativas, profesionalismo y clase serían los términos más exactos para describir mi comentario. Gracias Manny por todas tus atenciones , gracias a tan prestigiosa organización

Great dealership! Thank you Sale Consultant Julian Sanchez for amazing assistance to buy our car! Very professional team!

I wanted to express my gratitude for the exceptional service I received from JUSTIN, my service advisor during my recent visit to service my battery and tires. Your attention to detail and commitment to ensuring that my car was in top condition did not go unnoticed. From the moment I arrived, you were courteous, professional, and knowledgeable. You took the time to listen to my concerns and thoroughly explain the repairs my car needed. Throughout the process, you kept me updated on the progress and made sure that I understood everything that was happening. Excellent customer service!

My car didn’t accelerate so I had it towed on a Friday. This was the second time this had happened. On Monday they said the car would be ready that Wednesday. They did not have loaners or rented a vehicle for me so I was stranded for 5 days. Only offered a round trip Lyft. I no longer recommend Mercedes Benz and their new policy.

Amazing experience with Gus, and Bryan. Great service, constant communication. Best dealer to bring your Mercedes for servive.

So happy and excited with my new Mercedes-Benz GLE 2023. A dream come true!!! I have to thank Juan Negron (sales consultant) for the kindness and patience he had to clarify all my questions related to the car purchase.

My experience was fantastic. My salesman Gustavo Giral was great. He was very professional and knowledgeable about the entire purchase. The one thing I admired he was very honest and straight forward about all my concerns. He's very prompt with his communication response, which I loved. I will recommend Mercedes Benz of Miami and Gustavo Giral as the go to place if you're looking for an amazing vehicle and wonderful customer service. Thank Sincerely, K. Thomas

I recently had my car serviced at Mercedes Benz of Miami, and I had a really positive experience. The staff were professional and courteous, and they completed the work on time as promised. Overall, I was impressed with the level of service I received and would definitely recommend this dealership to others.

Hola fuy e hice una compra con el vendedor manny quiero compartir mi experiencia y debo decir que es el mejor lugar donde me an atendido respecto a los dealer recomiendo muchísimo este vendedor te explica te da los detalles que quieres escuchar tiene mucha atención con el cliente y además toda la paciencia necesaria para trabajar con el público, lo recomiendo 100 % excelente servicio

Very nice sales personal and financial man.

Justin was professional kind and informative which made my stay seamless

Very happy customer. I went for a deal and with number in mind. Tania who was my sales person, went above and beyond to meet my expectations and make the deal happen. I will definitely recommend her and her team to friends and family. Will gladly continue to make business with her!

Poor service . They don’t keep up with the appointments and not able to get a loaner. Twice my appointments were cancelled.

Exelente

Top notch service, very fast and comfortable.

Fernando and Simona are extremely helpful! Beautiful dealership with great customer service.

Great experience from start to finish. They keep you up to date on the status of your vehicle and offer a ride home after you drop it off!

Exelente servicio de lo mejor Grasias...

I took my car for regular maintenance. Service was fast and outstanding

Stefano Simionescu was excellent. He made it simple and easy to purchase my new Mercedes. Great experience.

Cesar Leon was more than helpful, very professional. A+

buena atención los mejores de Miami

Terrible service. Rip off. 350$$$!!! For oil change. I pay $120 usually in New Jersey Mercedes benz dealer... had few warning messages..Cesar asked for 400$ to clear each!!! (800$$$!!! Total )Don't go there unless u have cash to burn...

This was my first time taking my car in for a service and everything was perfect.

No comprendo aqui jamás en sus vidas. Comore un C300 y desde el día 1 me fallo. He estado en ese dealer más de 8 veces con menos de 10.000 millas en mi carro y allí a nadie le importa. Les hable de la ley limon ya que mi carro ha fallado 5 veces por la misma causa, se apaga en los highway y he estado a punto de chocar en 2 oportunidades. Ellos se lavan las manos diciendo LLAMA A MERCEDEZ BENZ CORPORATE y cuando te comunicas con corporate es peor. Mi carro aun se apaga y ni el dealer ni corporativo me resolvieron

La atención es muy buena. Muy claros en los tiempos que llevan los trámites. El personal está siempre atento a la necesidad del cliente.

Still waiting for repair after 4 weeks plus Then wrong part arrives Going back for 5 th time today Carlos is very nice Mercedes lead time for part unacceptable Then wrong part arrives Very inconvenient

I had a seamless and easy experience with Mercedes-Benz of Miami. They hooked me up with Melvin who made the process smooth and relaxing. This is the second car I've purchased from Melvin and the dealership, and because the excellent service, I will be purchasing future cars there. These guys are on top of their game!

Fernando is the best GM in the entire car industry. What a great dealership. Best service!

I don't mean to say I am difficult, but I am. In searching for my new Mercedes I expected to be disappointed, ie. supply chain issues, limited choices, and declining customer service. At Mercedes Benz of Miami there is this guy named "Fernando Lopez." Honestly, I was not expecting much. Like pulling teeth. Boy was I surprised. Well, actually blown away. He is good. I mean really good. If he could handle me, well, he can please anybody. I got my car, next day, at a better price than anywhere. I could not help but smile. I will buy from Mr. Fernando Lopez again. I recommend you do too. Tell him Keith sent you. Maybe he will smile, too.

I recently had the pleasure of purchasing a Mercedes-Benz from Mercedes-Benz of Miami, and I have nothing but positive things to say about my experience. Both the general sales manager Fernando Lopez and sales associate Simona were incredibly helpful throughout the entire process, and they made sure that all of my questions were answered and needs were met. Their knowledge of the vehicles and attention to detail were impressive, and they truly went above and beyond to ensure that I was completely satisfied with my purchase. I would highly recommend Mercedes-Benz of Miami to anyone in the market for a luxury vehicle, and I specifically recommend working with Fernando and Simona for an exceptional customer service experience.

Really bad experience. I went to sell my car. Christina took care of me. Really nice rep. I saw her talking to one of the sales managers and then she came back with a crazy buy back number. They don’t care about a customer who has bought several vehicles there. For sure taking my business to another place

When I bought the car last January I was sold a maintenance and warranty package by the guy in the finance department. It added almost $18k to the bill and I was told that it would cover basic maintenance on the car and the warranty would cover everything but wear and tear. I was told that I would never have to worry about paying for maintenance or parts and labor should something break down in the car. It sounded great because I could just add the future cost of these things to my monthly payment. I dropped my car off for the 3rd time to do routine maintenance and was told that it would be the last time maintenance was covered under the package I bought. What a complete scam they are running with this program. Stay away from this dealership, its finance department, and AutoNation which owns them. Horrible experience would not recommend it to anyone.

Angel, our service agent, was always in contact with us prior and after our appointment. He helped with insurance company issues so I didn't have to bother. Made our experience as pain free as possible.

First off I would like to start off by saying Gustavo Giral my representative was great and amazing and very informative and a pleasure to work with. The main reason for my horrible experience was because of the general sales manager Fernando Lopez. He was very rude and horrible customer service. When I came back to the dealership to resubmit for a new allocation spot he did not even offer me a chair to sit, I was literally on my knee custom building the car with him. Fernando literally told me to call him a week to follow up with the order to make sure it went through. When I texted him a week later and called and left a voice message he calls me back yelling at me and pretty much cursing at me and telling me to lose his number and to never contact him again. I was going to cancel my order but then Gus calls me and tells me he will take care of everything. Fernando should be fired for his actions and his horrible attitude, he was an absolute nightmare and I am sure you are losing a lot of customers because of him.

Service was excellent and Angel was very helpful and professional.

Get my Mercedes Maybach serviced here every time Mercedes Benz of Miami they are doing great job fast and reliable service staff are very professional especially Carlos Guerrera helped a lot he went all the details and explained what needs to be done very professional five stars ⭐️⭐️⭐️⭐️⭐️

Called ahead, arrived 1 hour latter, truck was not washed. Made the deal, they washed the truck, had multiple scratches, silver dollar size piece of paint missing. I was promised the WHOLE quarter panel would be painted! No! They spot painted the silver dollar size spot only. $55k truck. No one inspected it before it was given back to me. I think they left it with yard dust so I couldn't see the scratches before buying it. UPDATE: since this post, they took the took the truck back, gave me a loaner and fixed the truck properly.

A Huge thank you to Cesar Leon and the MB Miami Service Department. They did an incredible job restoring my vehicle, they are top tier professionals.

Rafael Marzo provided excellent service, good explanation on service to be done and the time estimate was on target. Service was performed in a reasonable amount of time. The problem was with the employees handling the return of the car. Three employees hanging around, took 30 min for them to decide who was going to bring the car and the car was not washed. The employee said, that if I wanted the car to be wash it was another 25 min wait for the wash. This is the second time I service the car and I get the same treatment from the employees receiving and delivering the car in this dealer.

Rafael Marzo is fantastic and always helps me with all the problems I have with my Mercedes. Does a fantastic job. Thanks

Terrible service department. Stay clear and drive further for the nearest Mercedes-Benz dealership as long as it's not this one. Horrible customer service, no care and no empathy.

The dealers who helped me get my car were extremely polite and offered a lot of their time just to help me find the right car based off of my preferences.

I'm going to be honest, my experience at this location was a circus. After leasing over 30 vehicles in my lifetime at Coral Gables location, I decided to try out the Miami location for service for the first time. The staff was unreasonably inconsiderate at this location. When picking up my car, I had to wait over an hour to do something so simple due to my service agent helping another customer. He would not give me eye contact and left me waiting for him to give me my keys and pick up my car. He went the extra mile to make each aspect of service more difficult, and it was shocking to see his performance as a Mercedes employee. The two employees at the cashier also put me through a very unnecessary and unreasonable ordeal which could have easily been avoided. This location does not value a customer's time and three hours were taken of my life due to the lack of reason within the staff that assisted me. I have never experienced this at the Coral Gables location and I will never be coming back to Miami again.

My car has been in for an AC repair for over 2 weeks now… it’s like pulling teeth trying to get an update on my car. Andy is a good guy in person but never returns calls. I’m not asking for much, but don’t give me false promises and at least keep me updated, especially because I’m spending such a large amount on this repair. Don’t even get me started on the rental car experience I had with their contracted vendor- Enterprise, where I waited for 2+ hours to get into a rental…

Pésimo customer Service llevo 2 años con mi lease y siempre que voy hacer los servicios nunca tienen loaner hice una cita para dejar mi carro alas 7am de la mañana y poder tomar un Uber para mi casa y llevar a mis hijos al colegio en Uber increíble que uno pague tanto dinero para nada. las personas que manejan el departamento de servicio no tienen la mejor disponibilidad de ayudar a sus clientes.

I have done businesses with all MB dealerships in South Florida; MB of Miami is the best - a breed apart

This place is awful. Bought a $200k car, and I could not have encountered more obnoxious, rude salespeople. They have no respect for the customer and are not helpful at all. Avoid this place at all costs.

UPDATE FEBRUARY 2023 Management seems to be fixing the issues. Last visit, the car came out of the shop running like a new car. Thank you Gus. UPDATE JANUARY 2023 After years as a satisfied customer, it pains me to downgrade my satisfaction with this business but they have slipped on the banana peel since the COVID-19 pandemic. Still better than the Coral Gables dealership. 1. Our service advisor is the best and that's why we still patronize this dealership. He is always polite and responsive. 2. The service department is overwhelmed with the number of cars. We usually have to leave our cars for 1-2 weeks and the problems aren't being fixed. Sometimes a new problem occurs within 10 miles after leaving the shop. 3. The service level at the loaner counter is terrible. The dealership has reduced the available loaner cars and understaffed the desk. We have had to wait well over an hour to get a loaner car. The loaner desk has been closed until 10 am on a recent visit. The person behind the desk has no sense of urgency and poor customer service skills. 4. I drive an older model vehicle. I feel that the technicians are not well trained on older cars. New technicians are likely trained to work on the newer models with minimal time getting certified on cars that are over 10 years old. Sad but true. 🙄 ============================ I finally found a Mercedes Benz dealership in Miami that earns the Mercedes Benz brand but only after several terrible experiences at a closer in "miami" dealership. But worse than the cost of unnecessary services, they managed to break something every time I was in the shop. When I questioned the service adviser about the newly broken items, he said "that happens to everyone". When I escalated to the Service Manager, he said that they offered a higher service level to people who bought their car at the dealership but he would put me on the VIP list. Imagine that! I vowed to never go back and started looking farther away from my home when I stumbled on Mercedes Benz of Miami in Miami Gardens. I was immediately impressed by the customer service mindset. I was greeted and helped out of my car and directed to a receptionist who determined who my service adviser was. Then I was asked to wait while my service advisor, Gus Cosio, was notified. Before I could complete preparing a cup of coffee, Gus was ready. We met in his office while he reviewed all the maintenance records pulled from the Atlanta dealership where we used to live. Gus explained to me and my daughter about the services that needed to be performed and also recommended waiting on some service items which could be done at the next service appointment. We were offered a Mercedes loaner car for two days while the car was serviced. The vehicle was serviced and delivered back to us in a clean, working condition. I finally remembered why I bought a Mercedes. Again, I will say that this dealership, owned by Autonation, lives up to the standard I have come to expect from a Mercedes dealership. There is such a contrast between this dealership and the "other miami dealership" that it can not even be compared. Don't get fooled by the Mercedes sign; in Miami, if the dealership isn't owned by Autonation you're certainly going to get shafted. I WILL BE BRINGING ALL MY MERCEDES VEHICLES TO MERCEDES BENZ OF MIAMI FOR MY SERVICE NEEDS. It is a bit of a drive but well worth it!

Milton my sales representative was great. Finance guy, rude and made me feel really uncomfortable.

MUY BUENA ATENCION MUY SATISFECHO EN GENERAL MUY AMABLES LAS PERSONAS QUE ME ATENDIERON

It was a wonderful experience, the seller was very kind, attentive in everything.!!

Justin helped like always with a excellent customer services and explained everything very transparent .

Excelente todo me Tomaron mi vehículo a un valor muy alto y pude lograr hacer la operacion que yo queria !

It was easy to shop for my car. It was ready the next day!

Super the attention always SUPER the services adviser ALLEN KONSTANTINOVSKIY very profesional and friendly thanks

They have varying customer service. It was a mixed experience all around. Carlos was extremely helpful, through the process. But the cashier was totally inept. I waited 15 minutes and there were no loaners, 13 day on a problem that could have resolved in 3. They do not want to honor their warranties and hold up decisions for days. ALMOST NO CUSTOMER SERVICE. GO TO LEXUS!!

Angel is an amazing service advisor and solved all my problems with ease, peace of mind and super fast!!!!!

Mike Ochoa and Simona were great to deal with.

This is my first Mercedes and my first car in USA. The salesperson (Simona) start talking to her manager while showing the cars to me, helping me with the right decision. In the end I had the best option related to credit and price.

One of the worse facilities to execute quality customer service. I was assigned an advisor (Rafael), who lied about contacting my auto broker. This guy was more about discrimination than customer care. I called to speak to a manager, and there is still no response after 48 hours. Way to give Mercedes-Benz a lousy reputation.

Smooth car buying experience! Started the buying process online, went into the dealership to basically sign and drive. Drove off with my new car in a little over a hour. Everyone was courteous and professional!

Un servicio rápido y profesional muy satisfecho 😏

It was an excellent experience. The workers were very professional and respectful. They have been trained to handle customers with care.

My brother bought a Mercedes E-Class wanted a nice Mercedes Car dealerships in Miami

very professional service

It took 3.5 hours to put on a splash guard under the car. This was a followup appt and the old part was already taken off at my first appt. Their communication between departments is severely broken. The service rep told me it would take 30 minutes. It took them over an hour to even figure out why I was there and another hour and a half to find the part I'd ordered. Another hour to install something I could have done myself. NEEDLESS TO SAY, never going back!

Our sales person Santiago was very helpful but he seems to have difficulties communicating with vendor who cleans our brand new car. Per Santiago, they have cleaned it twice but could not address the issues. I think the management at MB of Miami should initiate a review process on the quality of their vendors and make sure they up hold the MB reputation!!!!

Be aware of the sales person, they work against you and just try to rip you off, read carefully what are you paying for. Bad customer service

Great customer service!!

Súper súper attention. Always friendly people.

I’m a non resident of Miami and I was overdue for a big service. The whole staff there was professional, fair and responsible.

This place is amazing!!! they had a great selection and were very attentive. Definitely recommend to anyone looking for a new or used vehicle. Manny our salesman is the best he was very knowledgeable and understood our needs he went above and beyond to ensure we walked out with the car my wife fell in love with and made the purchase experience one to remember. He even had the car parked with a big red bow so the family could take pictures . Ralph the finance manager is another extraordinary gentleman he ensured we got the best financing possible and our vehicle was covered for years to come . Overall this place is a 10/10 thank you all for a most enjoyable car buying experience.

Process was easy to reserve an appt and advisor was knowledgeable and courteous. No hassle ride to house and back.

It was great!

Great experience at Mercedes benz of miami. Cesar the service advisor exceeds at what he does.

My rep Angel is the Best. This was my first time working with him. He was very nice. Always had a Smile on face.

I must say having a Mercedes has been the worst experience. They never have loaners; you would think paying so much for a car, they would try to have the best customer service, but they don’t. Once you get there, it’s always a problem; the lack of communication these people have is horrible. They don't try to help you in any way. Never will I buy another Mercedes Benz. Very disappointed.

The salesman Pablo and finance manager were very helpful and kind! Thanks for all the assistance.

Amazing service! Alen is professional and knowledgeable.

I had an amazing experience at this dealership, the salesperson Gustavo Giral (GUS) was very knowledgeable and professional also the finance guy his name is Joshua Mathews was also very outstanding. Overall i do highly recommend to come to this dealer and if you wants to purchase a new MB don’t hesitate to come to this dealership and ask for this 2 amazing representative.

Their service department is one of the worst in the nation. I am surprised Mercedes Benz associates themselves with this group. I had to call three times to check on my car and every time you call good luck getting anyone to answer. Car was there for three days and no one calls to give you an update. One star is too generous for them.

I'll first make sure to give credit to the team responsible for loaner payments, I dealt with two women who were really efficient and personable and made sure all paperwork was accurate (even noticing an error and re-doing it by my side so very quickly). Unfortunately I was very let down with two aspects of my service - since parts were unavailable at the time, I had to leave my car much longer than expected. There were no loaner vehicles available. I was not offered any solution to cover the time my car would be out (which at that time was thought to be 5 days). I think the team should have found something to help, maybe an Uber credit, or offering to drop off a loaner to my house if it became available. I got a call on Monday that a car was now available, but I had to come and get it. Having a newborn, this is not easy to facilitate when car-less. It ended up taking 1.5 weeks for my car to be finished (which I understand, knowing parts were not immediately available) but when my car pulled up it had not even been washed (or rinsed). I expect my car to be washed when I pick it up, especially based on the trouble I had. Even lower-end dealerships provide this, and I pay the monthly maintenance plan which I definitely do not utilize to it's fullest, so it felt pretty bad after going through so much trouble with the loaner, and having my car for much longer than anticipated.

Não avaliei!

Very poor service. They expect 5 star feedback but don’t even give 5 star service.

La mejor atención que e recibido Felicidades lo recomiendo.

Ralph Torres was the best!! Made the process a breeze and i was able to leave with my dream car.

Andy Garcia is great at his job. Very understanding and attentive, with great communication. First time using Andy and I will never use another advisor again!

I had the pleasure of buying a fantastic Mercedes with Daniel Ferreira and I was blown away by his level of professionalism and friendly personality. He was quick to respond to any questions I had and made the car buying process seamless. He was knowledgeable and understanding of my needs as a newcomer to the United States and he even showed a deep appreciation for Brazilian culture which made me feel right at home. I would highly recommend Daniel to anyone looking to purchase a vehicle in Miami and in need of a supportive and communicative salesperson.

Muy buena atenci�n, pero la sala de espera muy b�sica, no funcionaba la m�quina de cafe! Despu�s todo muy bien.

simply GREAT! My service advisor CARLOS GUERRERO is always friendly, helpful, knowable and keeps me up to date on progress! PEFECT!

My experience was not great, I bought a CPO car and I love it but my experience wasn't pleasant. They didn't assess/service the car to the T, one of the window buttons on the driver door doesn't light up at dark, super annoying, and the engine light came on 2 weeks in. On top of that they tried adding additional fee to the out-the-door price they quoted and the spare key they were supposed to send after is 2 weeks late. I know some other dealers(even with less luxurious brands) throw in free oil change with service, they won't even do that, you are paying for premium service by buying a mercedes but you actually get less.

Terrible customer service and charge you for unnecessary things. Definitely don’t recommend this place to anyone.

I have a mercedes EQS 2022 I have problem with the car and they don’t receive for repair because I don’t have an appointment, they don’t have a loaner for a costumer. I leave the car for the same problems 3 times and the problem still there. The worse dealer and the worse costumer service ever

Mr Angel Perez was very professional and super nice

Second car I have sold to auto nations. Everything went great. My salesman Steve suaza was amazing. Everything went smooth as silk. No issues. I would only sell my car to auto nations and Steve.

Bought a new GLC from Santiago who is very attentive, knowledgeable and service oriented. Good experience!!!

Kristina the car sales agent went over and beyond giving her services I was really impressive the way she over extended herself to provide the experience that I will always remember.

SERVICE WAS GOOD BUT THEY INSTALLED NEW WINDSHIELD WIPE BLADES INCORRECTLY AND THEY DID NOT WASH MY CAR

Terrible experience with the collision center. Got rear-ended and had a repair of almost $25,000. Took them more than 2 months, mainly because they ordered 3 times the wrong door lock. Had to be shipped from Germany, so probably 6 weeks delay only because of the wrong door lock. Things can happen - but the customer service was extremely disappointing. No excuse, no willingness at least after 6-8 weeks to provide me with a loaner. Professional friendliness in the communication, but no apology or help at all Even more embarrassing: They shipped my car to my home (which was great). But it turned out that the spare wheel on the back door was heavily rattling and vibrating upon closing the door. Means they either didn't test it or just didn't care. Had to bring the car back to get it fixed

I had the pleasure of buying a car with Daniel Ferreira and I was blown away by his level of professionalism and friendly personality. He was quick to respond to any questions I had and made the car buying process seamless. He was knowledgeable and understanding of my needs as a newcomer to the United States and he even showed a deep appreciation for Brazilian culture which made me feel right at home. I would highly recommend Daniel to anyone looking to purchase a Mercedes Benz in Miami and in need of a supportive and communicative salesperson.

I had the pleasure of working with Daniel Ferreira and I was blown away by his level of professionalism and friendly personality. He was quick to respond to any questions I had and made the car buying process seamless. He was knowledgeable and understanding of my needs as a newcomer to the United States and he even showed a deep appreciation for Brazilian culture which made me feel right at home. I would highly recommend Daniel to anyone looking to purchase a vehicle in Miami and in need of a supportive and communicative salesperson.

This location really really trash I drop off my car n they damage my car n didn’t want to give me a loaner n call the cops cuz I was mad i wasn’t allowed to even talk to the manager really really trash don’t go there bad customer service Gus really trash I think they doing fraud they make my key cuz of a locksmith fraud fraud I will be posting reviews everyday till I’m happy I will be calling corporate everyday Gus trash service manager trash they was yelling

Great Customer Service❤️❤️❤️❤️❤️

Took my car for service of an automatic truck issue. Aside from blaming me for the trunk failure, they failed to fix it. Actually, they failed to do anything for days until I called to get my car back. Then they claimed it was worked on. And it still doesn't work. Mercedes of Miami is useless.

Maintenance Advisor Carlos was exceptional, he was thorough with every question asked and checked my car before taking it to the garage. In doing so he found some issues that need to be addressed. He was thorough with his consultation and I appreciate his professionalism. My car was ready for pick-up in a few hours and that worked for me.

I was meet with kindness and patience! They went over and beyond to accommodate my needs and I felt I was amongst friends.

Online I made a request to see a vehicle and I was paired up with Melvin. He texted me soon after and we set up a time for me to come in. He kept in constant contact with me. We met at the set time and Melvin was great throughout the whole process, from test driving the car to actually buying the car. He explained everything step by step. Great guy to have as your salesperson. Ask for Melvin.

I recently purchased a new GLE350 from Mercedes of Miami and I couldn't be happier with my experience. From start to finish, the salesperson, Many Fernandez, went above and beyond to make sure I was completely satisfied with my purchase. Not only did he help me throughout the entire process, but he also secured a great price for me. The dealership itself was clean, friendly, and professional. I would highly recommend Mercedes of Miami to anyone in the market for a new vehicle. The quality of customer service I received was exceptional and made the buying experience stress-free

Excellent service and my Mercedes service representative Omar is simply outstanding. Wouldn’t go anywhere else. Thanks Omar for an excellent job as always

Great and fast services,

My salesman Melvin went above and beyond to make my buying experience easy and seamless

I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami

I had a terrible experience. 13 days that I had my car at Service and they still not solve my issue. This is the 3rd time that I had to leave my car with Mercedes and still exactly the same issues that I’m having before. Not happy at all!!!!

I always have a good experience getting my car serviced at Mercedez Benz of North Miami ( Miami Gardens) It’s not the closest Mercedez Benz to my house but I like going there. Carlos has been the person up front most times.He has been great, very professional and exceptionally nice. I have also received the same service from others in the Service Department. Most importantly, my car felt and drove beautifully when I left.

Justin es una excelente persona y la atencion es perfecta

I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami

Cesar Leon, the manager of the service department of Mercedes Benz of Miami gave the most amazing customer service. He was professional, prompt, kept to everything he said he would do and was on time with getting the service done as promised. I would recommend him 100%! He did an AMAZING job. Thank you Cesar!!!

Muy buena atención pero cambian de política de venta muy rápido

Muy buen servicio y satisfecha con mi auto

I have had THE worst experience at this dealership. I would highly recommend not ever purchasing and or servicing your car there. Cesar Leon in particular was my “point person” and he was always unhelpful, rude, and made me feel uncomfortable.

We went for an oil change. They are very professional.

I have been taking my 2012 Mercedes Benz C250 to this same dealership since I purchased it new in 2012. Every year I have faithfully taken it here for my all of my annual maintenance service(s). I have never missed, or neglected to take my car in for annual maintenance. I would guess that this is one of the main reasons that I am proud to say that I have NEVER had any major, or minor issues with the performance of my car. Could I probably have had the annual maintenance done for significantly less at another auto services business? Probably, but I feel a lot better knowing that I'm paying for auto mechanics with excellent experience, and the formal education to work on my car that is the best in the Mercedez-Benz industry. For 11 years now, I continue to feel very pleased with my car's performance EVERY time I leave my driveway.

Excellent service attended by Mr Angel Perez. He took care of each detail giving a very best assistance.

Alen was very helpful with the issue I had with my car

Very professional 👏

Fue muy bueno

I had a very unpleasant experience with the service department in Miami. The customer service of the service advisors I encountered is subpar, more specifically I was assigned Justin A. When I arrived I waited almost 45 mins - 1hr with no greeting or explanation that anyone would be with me to help. Many of the advisors were standing around talking amongst themselves. I inquired about the wait to one of the outside service ladies and was told by her that he was ready for me. He has me to take a seat at his desk and then proceeds to tell me to go wait in the lounge again and he will be with me when he is ready. His demeanor is very cold. I explain the part that needs replacement with pictures and he dismisses me and said we will call you with the diagnosis. The diagnosis took 3 days to only confirm what I already said was the problem. They tried to include maintenance on parts that were already changed recently along with services that were already performed via my confirmation on the phone. I read over the paperwork, he lied about reasons for denial, but whatever. We agreed to order the power steering pulley and change the serpentine belt and battery. It took them an additional two weeks, several texts and lies on phone calls about service times, to install the parts and return my vehicle. Absolutely unacceptable. I have been a Mercedes Benz customer for well over 10 years and have been serviced at dealerships across the south and I can assure you that the quality of service here does not match the prices or the standards of Mercedes Benz. I do not recommend. I really hope they get some better customer service skills soon.

Excelente Servicio, muy amable y todo el proceso de compra muy rapido. El carro hermoso

It pains me to downgrade my satisfaction with this business but they have slipped on the banana peel since the COVID-19 pandemic. 1. Our service advisor is the best and that's why we still patronize this dealership. He is always polite and responsive. 2. The service department is overwhelmed with the number of cars. We usually have to leave our cars for 1-2 weeks and the problems aren't being fixed. Sometimes a new problem occurs within 10 miles after leaving the shop. 3. The service level at the loaner counter is terrible. The dealership has reduced the available loaner cars and understaffed the desk. We have had to wait well over an hour to get a loaner car. The loaner desk has been closed until 10 am on a recent visit. The person behind the desk has no sense of urgency and poor customer service skills. 4. I drive an older model vehicle. I feel that the technicians are not well trained on older cars. New technicians are likely trained to work on the newer models with minimal time getting certified on cars that are over 10 years old. Sad but true. ?

Everyone was super attentive and helpful at my time of visit. I was provided a nice 2023 rental car until my car was ready and the service took a lot less than what I was expecting. I would recommend this service to any Benz user.

Great experience!

My experience was awesome with the great customer service of Melvin and Angel

My visit was very enjoyable and my professional advisor was knowledgable and friendly. He maintained contact and informed. Great Job!!!

Great service! The overall process took about 30 minutes.

Great attention to the staff and they always provide the best.

They provided great service (under warranty) and even paid for my Lyft home. Thank you Andy for great and friendly service.

Great service! The overall process took about 30 minutes.

I had a great experience, the attention to detail was excellent. They took care of everything in a timely manner and with great customer service.

I had a great experience, the attention to detail was excellent. They took care of everything in a timely manner and with great customer service.

Excelente servicio unos de los mejores sin duda alguna en ele te servicio en todos los sentidos

What a nightmare of a business! DO NOT go there if you care about your money and the way you are treated. I bought an allegedly brand new vehicle (zero miles) that broke two days after it was purchased. They start accusing me that I did something to it. After I proved that the damage was not made by me they took the car under the promise that they will fix it, every week was a different excuse (that they were waiting for the part, that they were waiting for MB to approve it, and blah blah blah) and all they were doing was to keep the car long enough (over a month) so i won’t be able to return it, after several weeks of me patiently waiting to get the car back the GM graciously told me to take the car the way it was and to go to hell and I ended up with a almost 7 thousand dollars bill.. What a shame of a dealer.. MB should be putting more attention into who they licensed their name.

Angel is a great service advisor!

Excelente servicio unos de los mejores sin duda alguna en ele te servicio en todos los sentidos

I have a very good opinion of the service provided by Mercedes Benz, especially Gus is the one who always receives me with his unbeatable kindness.

My service advisor Andy really did everything he could for me to take my car with me. I really appreciated very professional.

Cesar Leon is the absolute best.!He is always professional and goes above and beyond to ensure customer satisfaction.

Carlos is amazing!!!

Received the usual excellent service from Carlos Guerrero at Mercedes Benz Miami. Recommended 100%!

Cesar was able to exceed my expectations in servicing my vehicle. He was able to quickly understand what my expectations were, and was able to fulfill them. Very professional!

How Can a Mercedes Benz dealership never have any loaners. Bought an S550 , and i could never get good service at this dealership. I came in for a serious problem where the car breaks by itself and the emergency break engages also and wont release. The service guy basically told me on Saturday that they wont be able to look at the car until Wednesday and that its probably better for me to take it somewhere else. Even though he asked me where i bought the car and i told him it was in his dealership. By telling me to go to another dealership, not only he is putting my car in danger of damage but he is also risking my life. Is this Mercedes service ??? never buying a mercedes again.

Great Customer Service! Highly Recommend Carlos to help you out with any vehicle issues or questions you may have!

Never will go there again, Will not sell a car Unless it is 20k above MSRP.

Angel made the whole experience easy and seamless. He is very professional, efficient and friendly.

I loved my sales associate who was Simona. She was phenomenal. She was very informative. And as a woman, I dread the car buying experience. She made me feel comfortable and confident in her having my best interest at heart. I was very pleased with my experience with her. However, Raul, the person who was in finance. That experience wasn’t so pleasant. He was very much condescending, high pressure and pushy on selling me the “add ons”. He made me feel like buying the pre maintenance package was a now or never thing. Even after expressing I wasn’t comfortable with the payment. $3k later for 3 years of maintenance when I barely put 5k miles on my car a year, I now know he totally got over on me. Oh and the $1708 “vehicle protection”. And after doing research, I discovered I could’ve bought that package later on when I felt more comfortable. And that my maintenance wouldn’t have even equated to that much. $4708 later for 3 years… And the package is non refundable apparently. As a repeat client of this dealership. This is now my 3rd Mercedes from them. And as someone who has an 800+ credit score. I would’ve liked to have been treated better. Needless to say, this will be my last Mercedes with them. Fast forward, I wrote the same review on another platform. Had someone respond to contact the GM. I called and he’s on vacation and won’t be back for a week…this place has become a joke. It has gone down hill in the last decade.

Perfect, full attention to detail and speed in processing the sale and delivery of the vehicle

Literally the worst dealership. They dont hold up to theire warrenty. your car breaks they basically say its not there responsibility after just a few months on a brand new car. Dont buy from here. SCAM

Horrible!! Very rude!! Bad experience and we bought 2 cars there

They need new management in this place. No one knows whats going on. I'm shocked a Mercedes dealership can operate like this. @the manager, learn some professionalism!

Staff very helpful Overview of the layout of business very clean and organized.

I ordered a new GLS from Francisco, he was very good, he always answered my calls, sent paperwork to me in another state so I could sign and get my car by the end of the year. Automation’s network was very easy and convenient. Francisco also followed through with the transport company to ship my car to the west coast. I am very happy with Mercedes’ of Miami!! Great job everyone!

IT WAS THE ONLY PLACE WHERE THEY TREATED ME WELL AND I WAS ABLE TO GET THE CAR I WANTED

the person who attended me was one of the best since I am buying Mercedes, excellent!

Worst service ever never buy from them I bought a brand new sprinter with multiple issues I scheduled 3 different appointments and they always said they are too busy come back another time

Exelente atención!!!

Your price was 40% higher than Mercedes dealer (Autohaus) in Peoria, Illinois - I am not pleased. I understand the Miami market prices are higher hit 40% is ridiculous.

Excelent customer service, fast and convenient The best Mercedes Benz dealer in south florida

Very good 👍 and helpful 👍 5 star service. I would recommend to anyone.

Nice experience, we had to take the car in for service and it was a very quick and painless experience. Thank you Justin and team.

Naturaleza

Great service, very professional, good inventory

Great service Hugo Bowen help me with everything I need it and am happy with my new car

They are the dealership I will BUY soon💗 The Staff were very NICE...

I really liked the service, quickly repaired the car and the price is good. I will recommend this place!

Very good service. Andy Garcia was a very good Service Manager. He was very nice, honest and caring. He did what was necessary to satisfy me as a customer. He went the extra mile. I am happy I was referred to him.

They were very up front and honest which was refreshing. They told me exactly what I needed and didn’t need to do in my car.

Andy is a lovely professional. Also, make you to feel you are I good hands. In order way he is trustable. You don’t see that everyday,

My sales Consultant's name was Salim Jaouhari. The service was amazing, being so, that I purchased the S500, 2023 model. He was very detailed and knowledgeable. I'm a business owner, and employees like him are hard to find, and you need to keep them happy. Once my lease comes due in 36 months, I will be calling him. Sincerely, Michael J. Mijares

I am a working Mother very busy with 6 kids?..I was in the North Miami Mercedes dealership, once to purchase, the guy told me my previous car was a piece of junk, it was a 2 year old beautiful Infinity, second time to bring in my new Mercedes for oil change, had an appointment, waited 50 minutes and still didn?t see me, saw my person that was supposed to take care of me , talking to a random lady with no appointment, I asked who she was, they said she doesn?t have appointment, I took my Keyes and left?.. 3rd time was the worst, my car was towed in to N.M.B. FL, service department on Miami Gardens on Monday Morning and never received a call about my car. I called in at end of day they told me they will let me know what?s wrong after they inspect car. I called next midday, the guy in charge of my car named Alan, said rudely to me , why are you calling me, I told you we?ll let you know, we won?t get to your car till Thursday . I asked for a loaner, he said wait on line , no cars available. I told him to please update me, he never did , I had to call on Thursday to see why they didn?t look at my car yet.. man at cashier was very rude too. Promised never to buy Mercedes again.

Mercedes Benz of Miami provides you with excellent customer services. Upon your arrival for services someone is there awaiting to take care of your needs. They also provide complimentary services during the time of your vehicle is in there care. They also try to find ways to make you happy.

As usually , I had the yearly review done in nobember 22. After a few weeks, and less than 50 miles , an alert screen advise me that the coolant level need to be checked . they performed a total check and told me that a big repair was needed ($ 13,000 ) what a surprise after paying about $1,000 for the annual check . I guess that the repair was done properly but we will see . The big complaint IS trying to contact over the phone , impossible , several intents and hours wasted waiting before contacting with a person and when that person tried to conected me , another nightmare and more waste of hours of my time . NEED A deep review of your telephone systems . Less machine time and more interphase with a person on a reasonable timeframe . Horrible service

My experience about the service I get always from the location I take our cars is excellent.

Wonderful experience. Got what I was looking for . Excellent customer service

Went to Mercedes Benz Miami after losing faith in Mercedes Benz Fort Lauderdale. Glad I did. Rafael my sales person was amazing. Best one I’ve ever dealt with. Professional, Prompt and just a great guy. Josh in Finance was also amazing. We purchased an extended warranty. Josh made a process easy and was a pleasure to deal with.

I want to the dealership because I had a flat tire. My service manager saw me in a timely manner and kept me abreast of the status of my car. I had no problems at the dealership.

Went to Mercedes Benz Miami after losing faith in Mercedes Benz Fort Lauderdale. Glad I did. Rafael my sales person was amazing. Best one I?ve ever dealt with. Professional, Prompt and just a great guy. Josh in Finance was also amazing. We purchased an extended warranty. Josh made a process easy and was a pleasure to deal with.

Very Good , very satisfied in buying a used mercedes benz vehicle

Service was completed in a timely manner. Service Technician was professional.

Great experience. Andy was very helpful and efficient.

I am super satisfied with my service every time I bring my car in. Carlos is the best listener, and does exactly what you ask for.

My service appointment from Start to Finish was Second to None. My Service Rep, Ignacio Citadel deserves a Raise!!

Yes, Carlos Guerrero and team provided great, timely service.

My first service at Mercedes Benz of Miami was excellent. Ignacio took good care of me. Happy to see Michael B my salesman from last year who kept in touch to make sure everything went well throughout the year. Awesome crew. ❤️ 💕 💗 Love you guys

I was disappointed that Mike Ocha the GM of mercedes dealer did not honor the corporate Mercedes Benz discount if it was submitted correctly This was unfair and it showed me that the dealer doesn?t go my Mercedes policy Daniel the sales person was excellent I high recommend him he is a very honest gentleman

My last visit was excellent as usual . Gus Cosio is very professional .

Great customer experience and very quick turnaround. Rafael Marzo is a great service advisor. Kind, honest and knowledgeable.

Cesar leon y very friendly and professional y handle very good the situaci�n of my car .

Por el servicio Exelente Prontitud en recibir el vehículo y Reparacion

Service manager was very attentive a Nd every time I went by there he took very good care of my consern very good costumer service

This was a lease buyout transaction and it was pretty straightforward.

Best experience!! Rapid response !! Great service!!

I always have a great experience every time I go to this dealership.

Great place! Albert Candelario is a very nice person, a great seller, and very professional.

Carlos was helpful and stayed in touch. Facility was welcoming and staff was polite and helpful. Was able to get in and out quickly on day of pick-up. Thank you for the LYFT pick/up!

My sales rep Manuel Fernandez was exceptional in his work. He delivered what he told me . I can recommend him without any doubt.

Fast experience and car was great ? they picked me up from the airport and went right into the right things

Excellent customer service Clean facilities Quick check in and check out

I have been Mercedes Customer for over 11 years and I always had received the best service. Gus Cossio is so diligent and customer service focus giving me the best service ever.

Great professional buying experience with Daphne Lastré

My experience was a fast easy process salesman Gustavo was very knowledgeable and pleasant he explained everything step by step I love Mercedes of Miami very pleasant atmosphere

Awesome ? Always Great Service when i go!! My service man Carlos the Bedt it is..

Andy Garc�a very professional employees. Really good and very happy experience

Fue una compra incre�ble. Todo fue sinceramente r�pido y claro, me ayudaron mucho para que pudiera salir con el carro y totalmente satisfecho.

Purchased 2022 Mercedes SL. Came on Sunday noon and got a great service by Alina Shutkova. Very friendly and attentive to detail.

Excellent, knowledgeable, and professional customer service.

100% Good Customer services, information, everything clear.

Excellent customer services ... Salim our seller was amazing person ... Also Raul they help to us .... Thank you

Excelente servicio y atención por parte de Julián Sánchez 💯 % recomendado thank por la ayuda campeon

My sales consultant Melvin Cabrera was very knowledgeable and professional. He kept me informed throughout the entire ordering process.

I got the best price and the best service and even after I bought the car they helped me with every question I had about the car go to Simona Stojkovska

Service advisor Ignacio Cidad was very helpful,courteous and knowledgeable in helping me with the purchase of 4 new tires and alignment on my vehicle. Made the whole process smooth and simple. He?s an asset to your service dept.

The wait for a sample service like diagnostics will take you 2-3 days when you can go elsewhere it only takes about an hour they won?t inform you of the backup keep your car without a loaner

Excellent service provided by Alen Konstantinosvkiy

Had a great experience with them. Extremely excited

I always enjoy coming here. I have an excellent specialist name Andy Garcia. He?s a superb human being, great skill and good communicator.

Had a service appointment at 7am on Tuesday. Service manager finally greeted me at 7:40am. Was told the repair would take 1-2 days. Called in Thursday at 12:04 because I?d never heard from the dealership and no one was available to speak but was told I?d be called back. Didn?t happen. Called back at 5:24pm insisted on speaking to a manager. Was told the repair wasn?t started - staffing shortage. Picked-up car at 6:30pm because I need the car. Will try again next week.

Very good attention. I appreciate and recommend seeing Cesar

I just bought my Venza at this dealership. The experience was very pleasant. Salim took care of me and had me out the door just as promised. He even came in on his day off to finish the transaction. Highly recommend.

Daniel was awesome with the purchase of my car, every step of the way

S�per contento con el trabajo y el servicio del Sr Stefano

Kudos to Joel Larreynaga for helping me to resolve an unfortunate bumper mishap and to David Garcia for helping me to resolve a MercedesMeConnect issue. Much appreciated.

all the attention very good, fast and above all the cordiality and the excellent attention from Mr. Cesar, I am very satisfied, thank you

Because the service is super good! They solve everything quickly… I love the Mercedes cars!! They are safe, comfortable and great to drive!

excellent service provided. I was kept up to date throughout process.

Mr Andy Garcia, he is the best one of Mercedes-Benz of Miami.

I have always dealt with the Fletcher Jones group and they are better from beginning to end much more friendly

After moving to Miami from LA, I was in the market looking for a car. I was fortunate to have been connected with Eva from Mercedes Benz of Miami. She was incredibly knowledgeable about all of the cars and its details, professional, quick to reply to messages, and very transparent (what customers appreciate the most). Anyone looking to purchase a Benz in Miami, I highly recommend you speak with Eva!

It’s always a pleasure visiting the service department Andy Garcia is always helpful.My car is serviced in a timely manner.

Rafael Marzo was very nice, he answered my questions Thanks

Excellent service very professional. Helped me with my trade-in and choosing the right vehicle for me. Will definitely return to this dealership.

Buena atencion y profesionalismo

Buena experiencia y buen trato.

First time at this facility. Very well atención and details of my car’s needs. Supervisor in charge very professional. I was very pleased with the service.

Very professional, quick and efficient.

Very precise on appointments. Knowledgeable advisors. Prompt service.

Carlos was super nice and treated us awesome. Amazing service. I give him 10 stars

Stefano (sales) and Joshua (business office) are true professionals!

Alen K. my advisor was phenomenal! From start to finish he listened to my concerns and was able to order my tires in an timely fashion. He followed up and called as needed. Very happy with my turn out. Thank you so much Alen!!

My Jupiter red car clear coat is peeling everywhere and they will not fix it 2017 gla only 12,000 miles

Excelente servicio y trabajo

The service attended didn't follow up with me like he said he would, I had to keep calling to find out what was going on with my car. I've been to this location twice, and they refuse to give me a loner car, even though they were keeping my car overnight. The other dealership that I deal with makes me feel like family. I never have to contact them as to when my car is ready; and I never have a problem getting a loaner car.

I really like this dealership and service department. It used to be top tier, but the service department has slipped in the past 2 years. I'm not sure if it is a pandemic created shortage of technicians or something more problematic, but my older model Benz cars have had problems immediately after leaving the shop. I also noticed they broke my front grille and glued it back together instead of replacing it. That was upsetting. I hope they can get back on top of their game... soon.

my service advisor was very knowledgeable, and courteous

Un servicio rápido , y buena atención

It was the awesome sales team for me! Hugo rocks!

Hugo was great, wasted no time in showing us the selection of cars and made the process smooth and quick. Truly appreciate it.

My service agent Hoel is excellent, keeps me updated and informed?

Although I came in with my approval usaa bank letter it took extremely long to meet with Joshua to do the closing ( he did apologize). I got there at 11:00 am and did not leave until 7:00 pm The car did not have a car manual I have asked Miguel Diaz twice to please mail me one along with my key covers that I was not able to get since service was already closed when we finally got done with the signing and I still have not received it. Nice man but a bit forgetful, can you please send me my items, I would appreciate it.

I worked with Rafael for approximately two weeks from out of state and when I arrived in Miami my car was waiting just like he promised very satisfied with Mercedes-Benz of Miami Beach

Great service and customer service!!!

In a very difficult market with very few alternatives available, MBofMiami once again surpassed my expectations both in customer service, knowledge of the market and the vehicles available, and the financing options. Kudos to Fernando, Alina and Josh! thank you!

Stefano and Raul made my leasing experience outstanding! Than you!

Great service would recommend. Attentive, friendly.

Excellent sales support from the master salesman Stefano Simoinescu in very difficult times for the auto industry. Continuing with 30 years of MB loyalty. 5 Stars

Pleasant!!! service advisor was extremely nice and facility clean

Apparently during their multi point check no one looked at the filters that were original and extremely clogged. Nor were fluids changed. I understand if you buy a Mercedes you get a real service, if you buy any other used car you do it yourself

Nice Customer Service ,and a very good buying experience overall from sales to the finance department,I’m very satisfied with the whole Buying experience and the very nice vehicle. Thanks

Excelente experience and profesionalismo

Great experience and fast

Muchas gracias Melvin por tu trabajo. Desde el primer momento nos ayudaste en todo lo que necesit�bamos. El d�a que fuimos al dealer a ver los carros, te estabas marchando para casa y te presentaste para ayudarnos. Nos explicaste las caracter�sticas del carro perfectamente, dedicando todo el tiempo necesario. El proceso de venta ha sido excelente, si bien tras comparar el carro hubo unos d�as en que el Mercedes hab�a sido entregado en el puerto en Georgia pero no llegaba al dealer en Miami. Melvin se preocup� en todo momento por saber el status de cuando el carro llegaba al dealer y poder ir a recogerlo, con llamadas telef�nicas diarias y manteni�ndome informado. El d�a que recogimos nuestro carro nuevo, tambien nos dedic� todo el tiempo necesario para explicarnos todos los extras que incluye, funcionalidades, etc. incluso pasadas las 9 de la noche. A la ma�ana siguiente tuvimos la mala suerte de que el carro amaneci� con un problema en una llanta, un Flat tire. Melvin estaba en su d�a libre pero me contest� las llamadas y transmiti� la tranquilidad que un comprador necesita despu�s de haber comprado un carro nuevo el d�a anterior. Al d�a siguiente volv� al dealer y Melvin se encarg� de ayudarme en todo, sin suponer para m� ning�n coste, estando el carro ahora perfecto!! Si volviese a comprar un nuevo Mercedes, sin ninguna duda volver�a a contactar directamente con Melvin para que me ayudase. Lo mismo si tuviera que referir a alguien, le dar�a su tel�fono. Gracias

Alberto my service manager was very professional and helpful. He explained the services I needed in details.

The sales person NINO was very professional and provide me with good info about the car, also gave me a good felling and confident to buy the car in MB of NMB,

I would gladly recommend them Alberto Magallon was very helpful .

This place is such a classy experience! Effortless communication and prompt, courteous attention. My advisor always excels in transparency and knowledge. #Carlos Guerrero. A confident feeling of superb care from "the best or nothing" dealership.

It was a very good experience. Good service and I bought what I wanted. Didn't wait long.

I bring my car for fluting damage cuz water was inside on my car it make my car not working good like the ac and wipes like electric problem when I come to pick my car now my car shaking I ask them what happened to my car when I was bring my car it wasn?t shaking he?s told me you know you got Mercedes 2013 it?s a old car I was like the way he?s talk to me any way that wasn?t right the customer the have to treat everybody they same way Even thought I was have 1997 he was to respect cuz I?m gonna buying for my service like everybody the not gonna do wait for for free any I not gonna said nothing else y?all have to repeat customer whatever years car the bring at the dealership ok thank you

Exelente servicio con El se�or Carlos Guerrero .. muy agradecida

😍Love our New Mercedes GLC43 AMG, great service experience.!! Daniel Ferreira was very helpful and answer every question and email! Feel very well treated and trust their advice.