Recent Reviews from Mercedes-Benz of Miami

Great experience! Loved working with Josue!

First time at this facility. Very well atención and details of my car’s needs. Supervisor in charge very professional. I was very pleased with the service.

Súper contento y agradecido con el servicio, el trato y la paciencia del señor Stefano Simionescu. 🙏🏻

Just come to pick up my Cupe E450 2019, but in one hour left Dealership on NEW E450 2022. The shortest CarDeal in my Life. Thank you

Encantada con el servicio y la atención del señor Stefano Simionescu. Muchísimas gracias de verdad no tengo queja alguna de el, sin duda el mejor vendedor de todos se los recomiendo al 100%

Great attention to the staff and they always provide the best

Mercedes-Benz of Miami made buying my new car very easy! They were flexible and accommodating and I feel they went out of their way to make sure I was able to take home my dream car. My sales person Jhousse was and still has been very attentive and made sure everything went perfect. Any questions I have he responds to me immediately. Thank you all at Mercedes-Benz of Miami! I love my GLS 450!!

Do not, I repeat do not use this dealership for any used cars find a dealer you can trust and have it transferred. They do not care about safety to the customers all they care about is turning the used car around as soon as possible. Sold me a 2018 Jeep with 5 yr old tires ,management said and I quote " I don't have a legal responsibility to change the tires because of the age the next person may now catch it ,or may not care ",forget legality how about morally if some has a blow out because tire is old and dry rot then what will update this review asap they're holding my down payment hostage since i retuen vehicle for numerous reasons. At the corporate office today seeking some assistance Buyer Be Ware They made me pay for tires 1278.00 can't wait to see carfax saying they installed 4 brand new tires and charge the person after I a higher price

Yunier (F&I) and Gus (Sales professional) made the buying experience smooth and fair

Excellent service

The best service department ever. Especial thanks to Cesar. Great communication from beginning to end. Highly recommended

10/10 would recommend. Easy process & the best dealers to work with!

Very professional, quick and efficient.

Very precise on appointments. Knowledgeable advisors. Prompt service.

Had a good experience ! Alen helped me out. He was quick to respond and always giving me updates!

I want to thank Mercedes Benz of Miami for such amazing customer care from the Sales and Service Department Andy Garcia to the Management Mike as usual I’ve been buying cars from them since 2001 . Best place ! Thank you Gerardo’s market place Sabrina & Gerardo Seferlis

Josus was a wonderful car salesman help from the beginning

Carlos was super nice and treated us awesome. Amazing service. I give him 10 stars

Excelente trato personal muy amable y profesional súper satisfecho

There was a great actitud, professionalism,very organized, outstanding services and including a courtesy car wash...definitely i highly recommend

Wow this is a dream, to be able to buy a Mercedes’ Benz for the Drone company! Great service and amazing cars!

Our salesman Manny was very professional. Made the car buying experience flawless and offered his services for any future inquiries.

Stefano (sales) and Joshua (business office) are true professionals!

Fast, friendly, to the point. No fluff, which is hard to find. Definitely not cheap, but hey it's Mercedes.

Alen K. my advisor was phenomenal! From start to finish he listened to my concerns and was able to order my tires in an timely fashion. He followed up and called as needed. Very happy with my turn out. Thank you so much Alen!!

Excelente servicio y trabajo. recomendado 100%

My Jupiter red car clear coat is peeling everywhere and they will not fix it 2017 gla only 12,000 miles

Excelente servicio y trabajo

The service attended didn't follow up with me like he said he would, I had to keep calling to find out what was going on with my car. I've been to this location twice, and they refuse to give me a loner car, even though they were keeping my car overnight. The other dealership that I deal with makes me feel like family. I never have to contact them as to when my car is ready; and I never have a problem getting a loaner car.

I really like this dealership and service department. It used to be top tier, but the service department has slipped in the past 2 years. I'm not sure if it is a pandemic created shortage of technicians or something more problematic, but my older model Benz cars have had problems immediately after leaving the shop. I also noticed they broke my front grille and glued it back together instead of replacing it. That was upsetting. I hope they can get back on top of their game... soon.

my service advisor was very knowledgeable, and courteous

Yohanny Mayan: Son los mejores, desde mi agente Daniel el Uruguallo, Andy Garcia- services- hasta el Mecanico, excelente experiencia, excelente servicio, seguiré siendo fiel y leal a Mercedes Benz

Love the service as well as the sales people here, very courteous and nice. Highly recommended.

Customer service in USA is horrible ! I had a flat tire today and it was a nightmare ! I drive an A35 and this is the 5th MB I have. I called MB road assistance and I was stacked at the street for more than 3 hours waiting for the towing. They told me 1 hour, then another hour and every call they extended 30 minutes more. I called MB service and parts to find out about the tires and they put me on hold 3 times after 10 minutes waiting; nobody answered !! I was frustrated ! Finally I got to the dealer, because my car doesn't have spare tire. They were somehow rude and charged me $630 for two tires plus $200 alignment  for a xar I think It was defective from the beginning, smoothed tires with less than 10,000 miles.... I left the car at the dealer and I have to return in 3 days, no courtesy car, nothing ! I've been a customer for more than 15 years ! and now, I am thinking of not buying another MB; once you purchase a car, nobody helps; it is a nightmare.

Un servicio rápido , y buena atención

It was the awesome sales team for me! Hugo rocks!

Service and parts department are horrible. Nobody is on the same page. I got better service at a Chevy dealership. Terrible and will waste your time!

They have very good customer service. It was a good experience all around. And Gustavo was extremely helpful, through the process.

Was perfect and quickly

It was a great experience. The sales woman, Tanya was so helpful. I amxso glad I went to this dealership.

Although the lines for service were surprisingly long, my agent Mr Carlos was assuring and after consultation with me, arranged for transportation to and back from my home. I was able to have lunch and a rest while my car was being serviced. I appreciate his courtesy and understanding. He made what appeared to be at the outset an unpleasant experience, a painless transition.

Hugo was great, wasted no time in showing us the selection of cars and made the process smooth and quick. Truly appreciate it.

My service agent Hoel is excellent, keeps me updated and informed?

Great services manager and profecionals

Although I came in with my approval usaa bank letter it took extremely long to meet with Joshua to do the closing ( he did apologize). I got there at 11:00 am and did not leave until 7:00 pm The car did not have a car manual I have asked Miguel Diaz twice to please mail me one along with my key covers that I was not able to get since service was already closed when we finally got done with the signing and I still have not received it. Nice man but a bit forgetful, can you please send me my items, I would appreciate it.

Robbers scammers!! do Not bring your car here for service they will take your money waste your time your car will be sitting in the lot ! You think they fixed your vehicle you will leave the lot and have the same issues just for You to bring it back about those same issues and they want to Charge you for a diagnosis after they haven’t really fixed your vehicle go Somewhere else !!

Worst dealer to have your vehicle for service the service advisor Cesar had bad attitude took my S-580 for service Thursday September 1st only for them to see my vehicle Wednesday September 7th and didn’t even fix the issue Never gave me and update on the vehicle Felt like he had other things to take care rather than deal with customers

Alen my Mercedes’ advisor was great, helped me out with my car emergency and got me my car back asap! Ty, great team!

Muy buena atención al cliente. Todo el personal atento y servicial.

I worked with Rafael for approximately two weeks from out of state and when I arrived in Miami my car was waiting just like he promised very satisfied with Mercedes-Benz of Miami Beach

Everyone is very helpful and friendly. My sale rep. David was Amazing! Definitely earned my business for life!

Carlos G. provided excellent service.

On April 4th 2019 I purchased a Mercedes Benz A220 2019, I can honestly say that I fell in love with this car. While car shopping at a few Mercedes Dealerships, I was drawn to return to Mercedes Benz of Miami on 3 Occasions for 1 particular Salesman who was Very Attentive to me and Valued my concerns of potentially purchasing this car. As I Reveal his name "Mr. Manuel Fernandez" Was Awesome his Professionalism as a Salesman should be Congratulated, for Superb Customer Service as he continue to be the face of Mercedes Benz of Miami

Great service and customer service!!!

In a very difficult market with very few alternatives available, MBofMiami once again surpassed my expectations both in customer service, knowledge of the market and the vehicles available, and the financing options. Kudos to Fernando, Alina and Josh! thank you!

Stefano and Raul did a great job! I had the best experience! Thank you!

Joel kept the process seamless which is what making an appointment is intended to be. Joel also informed me of some upcoming repairs and provided quote.

Stefano and Raul made my leasing experience outstanding! Than you!

The service advisor was very friendly. The problem was: the price charged was approximately double what the rate is when I checked around with other dealerships and online. I feel so stupid for having trusted Mercedes of Miami. Never again. I should have shopped around and done this eleswhere; I could have saved as much as $700 to $800. That’s how much I was overcharged. Outrageous.

Love my new SUV! Stephano took the time to explain all the fancy technology and Im actually using it. First time buying a car and I felt like a respected human and not a target. I highly recommend buying from MB of Miami!

Best dealer in Miami. I went to buy a new car for my wife , to exchanging my 2019 Mercedes for a E350 and everything went very well. Especially the sales person. Name Many Fernandez. He help me in the whole process , in till I take the car home , great price , he did a great deal with my old Mercedes but that best thing is the surprise that he did for my wife with the car. my wife and I we r very very happy , I will never forget , Mercedes of Miami best dealer clean and very friendly place I highly recommended.

Great service would recommend. Attentive, friendly.

In a very difficult market with very few alternatives available, MBofMiami once again surpassed my expectations both in customer service, knowledge of the market and the vehicles available, and the financing options. Kudos to Fernando, Alina and Josh! thank you!

Albert Candelario was my dealer, he showed me the car with all its specs and features, while purchasing the gle 63s i found it to be an amazing experience and it was all done the best way possible! i will definitely be coming back here in a couple of years for another vehicle from them

Alina Help me find my 2022 GLS 450 for my Wife birthday thanks to her. We have a amazing weekend coming up.

Excellent sales support from the master salesman Stefano Simoinescu in very difficult times for the auto industry. Continuing with 30 years of MB loyalty. 5 Stars

Don’t buy used cars from them!!! This place sold a used “certified pre-owned” Mercedes without disclosing that it had been in an accident. Apparently they sent the car to an outside body shop in Hialeah that glued the bumper to the fender and did a crap paint job. The used salesman said the rear bumper was re-painted because the single owner (an old gentleman) bumped into a parking sign. Liars!

Pleasant!!! service advisor was extremely nice and facility clean

Apparently during their multi point check no one looked at the filters that were original and extremely clogged. Nor were fluids changed. I understand if you buy a Mercedes you get a real service, if you buy any other used car you do it yourself

My sales specialist Alberto was great & the repair was very fast but the staff that receives & retrieves your car in the service bay needs to be more courteous & helpful. Benz is charging a premium for the parts & service; so respectfully the staff should be giving that kind of service in return. No coffee, coffee machine was broken when first came on Saturday & was still broken on Tuesday. Come on Benz you can do better!!

🚘 My 24hrs car service turned into a four days service 🚘 My new Mercedes has a “check engine sign” popping up since the beginning. They have not been able to assess the problem 🚘 Complimentary car wash is showering your car with a hose before being handed. It was never cleaned. 🚘 They won’t guarantee loans on your service date . Even if you schedule with plenty of time

Nice Customer Service ,and a very good buying experience overall from sales to the finance department,I’m very satisfied with the whole Buying experience and the very nice vehicle. Thanks

Very helpful great experience

Excellent service!

Excelente experience and profesionalismo

Great experience and fast

Muchas gracias Melvin por tu trabajo. Desde el primer momento nos ayudaste en todo lo que necesit�bamos. El d�a que fuimos al dealer a ver los carros, te estabas marchando para casa y te presentaste para ayudarnos. Nos explicaste las caracter�sticas del carro perfectamente, dedicando todo el tiempo necesario. El proceso de venta ha sido excelente, si bien tras comparar el carro hubo unos d�as en que el Mercedes hab�a sido entregado en el puerto en Georgia pero no llegaba al dealer en Miami. Melvin se preocup� en todo momento por saber el status de cuando el carro llegaba al dealer y poder ir a recogerlo, con llamadas telef�nicas diarias y manteni�ndome informado. El d�a que recogimos nuestro carro nuevo, tambien nos dedic� todo el tiempo necesario para explicarnos todos los extras que incluye, funcionalidades, etc. incluso pasadas las 9 de la noche. A la ma�ana siguiente tuvimos la mala suerte de que el carro amaneci� con un problema en una llanta, un Flat tire. Melvin estaba en su d�a libre pero me contest� las llamadas y transmiti� la tranquilidad que un comprador necesita despu�s de haber comprado un carro nuevo el d�a anterior. Al d�a siguiente volv� al dealer y Melvin se encarg� de ayudarme en todo, sin suponer para m� ning�n coste, estando el carro ahora perfecto!! Si volviese a comprar un nuevo Mercedes, sin ninguna duda volver�a a contactar directamente con Melvin para que me ayudase. Lo mismo si tuviera que referir a alguien, le dar�a su tel�fono. Gracias

Excellent customer service, sales department/ Financial I bought a car for my Son his first car, he was very exciting asking a lot questions about features, Daniel the salesman was very nice with us, I will recommend my friends to visit you guys

Just passing by to say how much my wife and I appreciated how we were treated and how smooth the process was since we got into the dealership looking for a car for our daughter, her first car. We were attended by a gentleman called Manny Fernandez and he did the process so smooth and pleasant. We were talking about so many things that the time flew and we were able to get our daughter her big surprise. Just her first car. Because of how important are our children for us, we just decided that we should let the dealership how we felt and what a wonderful experience we had with this purchase and just let you know we will recommend your dealership, and specifically this educated and kind salesman called Manny. Thank you.

The Lack of Integrity and regard for Customer Appreciation is an understatement to describe Manny Fernandez, Sales Consultant. I ordered a 2022 GLE350W on June 3, 2022, and provided the required deposit. Mr. Fernandez advised me that my vehicle will be available at the end of July or the first of August. The time lapsed and I never heard from Mr. Fernandez. Being understanding of the delay with many manufacturers, I patiently waited to hear from Mr. Fernandez beyond my delivery date. After 2 additional weeks, I called Mr. Fernandez on August 24, 2022. At that time, he never informed me of the status of my vehicle but stated that he would call me back. Instead, he sent me a text message with pictures of a vehicle that I didn't order. Nevertheless, I advised Mr. Fernandez that I would be in to the dealership on Friday. Upon my arrival, when I inquired about my vehicle, Mr. Fernandez stated, "They sold your truck", without any compassion, care, or regret. Instead, he paced around and then sat with who I assume was a Manager to find another option but of course, none was available. He returned to say that he would refund my money without any regard for me waiting over 2 months for my vehicle that I ordered and they sold to someone else. Now, I will have to start this order process over, but of course with another dealership because I wouldn't trust them after this experience. With their lack of consideration or any effort to accommodate me as a customer, I WOULD NEVER purchase nor recommend this dealership to anyone. Honesty and Integrity is big for me, and its obvious that these character traits are lacking in this business.

No tienen servicio de transporte al cliente. Tardan demasiado haciendo servicio al vehículo.

Muchas gracias Melvin por tu trabajo. Desde el primer momento nos ayudaste en todo lo que necesitábamos. El día que fuimos al dealer a ver los carros, te estabas marchando para casa y te presentaste para ayudarnos. Nos explicaste las características del carro perfectamente, dedicando todo el tiempo necesario. El proceso de venta ha sido excelente, si bien tras comparar el carro hubo unos días en que el Mercedes había sido entregado en el puerto en Georgia pero no llegaba al dealer en Miami. Melvin se preocupó en todo momento por saber el status de cuando el carro llegaba al dealer y poder ir a recogerlo, con llamadas telefónicas diarias y manteniéndome informado. El día que recogimos nuestro carro nuevo, tambien nos dedicó todo el tiempo necesario para explicarnos todos los extras que incluye, funcionalidades, etc. incluso pasadas las 9 de la noche. A la mañana siguiente tuvimos la mala suerte de que el carro amaneció con un problema en una llanta, un Flat tire. Melvin estaba en su día libre pero me contestó las llamadas y transmitió la tranquilidad que un comprador necesita después de haber comprado un carro nuevo el día anterior. Al día siguiente volví al dealer y Melvin se encargó de ayudarme en todo, sin suponer para mí ningún coste, estando el carro ahora perfecto!! Si volviese a comprar un nuevo Mercedes, sin ninguna duda volvería a contactar directamente con Melvin para que me ayudase. Lo mismo si tuviera que referir a alguien, le daría su teléfono. Gracias

UPDATE: With still a bit of hope I went in for diagnostic and repair, they took an appointment but were not able to keep it, no loaner available, didn't check my car while it sit there for several hours (check fluid level is quick, and if the repair takes long or need to wait, let me know, they have my car for a day and did absolutely nothing). Do yourself a favor and stay away from here, they gonna make you feel sorry buying a Mercedes. Find some other dealer, buy a car, and build a relationship there, I wish this place close soon, sincerely. BTW I'm sure your "follow-up" isn't for me because I did not receive any contact at all (5 days since your response), I'm not hoping for anything either so couldn't care less. Original Review: Sales: My sales associate is not very responsive to calls/texts/emails, especially after the purchase, even when I refer someone I know for another purchase. Promised a referral gift but I never got it. Very disappointed. Owes me 2nd key for over one month, but never contacted me about it, I had to constantly text/email asking about it and finally got it. Finance: The financial service advisor made a mistake in the contract so I had to make an extra trip for correction. Ask to hold license plate for pick up but they still mail it and got lost, again, multiple trips to the dealer for this. Other than this, some sales tactics but are fine. During my purchase or shortly after when I need to contact sales or financial advisor if I need something (like a license plate, keys, etc.), they rarely reply to email or text, no one picks up the call and will not call back even if you left a message. Service: No service so far but I went there to try to get tire pressure corrected. No greetings no help, not even someone come by and asked if I need anything. Finally, catch a staff and he goes "there's a machine you can add it yourself". ¯\_(ツ)_/¯ To summarize: If you looking for a pre-owned car, do look here since each dealer's inventory is different. If you buying a new car or need a service probably look somewhere else, they will sell you a car or service, but you'll not be respected as a customer.

Alberto my service manager was very professional and helpful. He explained the services I needed in details.

Good service, the personal was very professional.

Terrible customer service. Couldn’t get a hold of anybody or a reply for a simple online sales issue.

Smooth operation,In and out with professional services.

The sales person NINO was very professional and provide me with good info about the car, also gave me a good felling and confident to buy the car in MB of NMB,

Mercedes-Benz of Miami is really a good place to buy a car. The only problem you will face is to choice your right car for you among a lot of wonderful cars. Otherwise everything work in your favor. If you go there listen to me, ask for Santiago.

This dealer has bad people in customer service, they sold me a part that was not and they do not want to be responsible.

I ended up buying a 2022 C-300 at this dealership. Process was fairly quick and efficient (about 2.5 hrs arrival to driving out the door). Both the Sales and Finance executives were friendly and polite however if I can offer some constructive criticism: 1.- It seemed to me like I was not buying a premium car. I've bought other premium brands before and the experience and delivery was more "luxurious". Simple things like keyrings, a proper place to handover the car, etc can go a long way in the experience. 2.- I think the car was not prepped well before delivery. They left the manuals and other stuff in the trunk. The car also has a dent that the dealership immediately agreed to fix - but shouldn't have been there in the first place. I also was not given an overview of the car/system which in MB can be a bit unfriendly. 3.- I think I got a fair deal on the car considering the current market - I received a small discount from MSRP however, I do think the financing rate they gave me was totally above market so I will need to refinance.

I have found Mercedes Benz of Miami to be a consummate leader in the automotive industry. While my visits have been limited to the service department, the showroom staff seemed occupied as I browsed the car lobby spending a large amount of time. No one came over to determine my purpose and perhaps I could have been influenced to update my 2020 for a newer model. The experience was great. Alberto is super.

Great purchasing experience

Una terrible experiencia compre un speed sensor. El cual fue enviado a mi dirección. Resulta que el número de parte de la bolsa coincide con lo que solicite. Pero en el interior el repuesto es otro numero de parte. Los contacte y no me dieron repuesta a mi reclamo. Señaló que la bolsa venia pegada con taipe. Orden

Excelente service advisor

Best Sales Person award goes to Daphne. She was absolutely amazing putting the deal together and i am happy my family member referred me to her.

I would gladly recommend them Alberto Magallon was very helpful .

This place is such a classy experience! Effortless communication and prompt, courteous attention. My advisor always excels in transparency and knowledge. #Carlos Guerrero. A confident feeling of superb care from "the best or nothing" dealership.

It was a very good experience. Good service and I bought what I wanted. Didn't wait long.

Great service

Service should be better for a high end dealership when it comes to the service area. Pushy, disorganized and employees arguing at the receiving area in front of customers. Very unprofessional.

Took my car yesterday to do my oil change service and my experience was the worst, not only they tried charging me more than the service was (i had an invoice from the page I scheduled my appointment from and the price total it gave me was lower), but also they wanted me to have this specific service done which was way more and expensive and included services I didn’t need/ have someone else who does it for me. Since I chose not to get that service and just do the oil change they didn’t reset the message on display in the car, saying if i didn’t get that whole package they wouldn’t delete. Needless to say I’m very disappointed, I’m not gonna pay 3x more expensive a service i don’t need or have other preferences on who does it, for them to delete a message on the screen. Had a very unpleasant morning and definitely would not be taking my car there anymore.

I bring my car for fluting damage cuz water was inside on my car it make my car not working good like the ac and wipes like electric problem when I come to pick my car now my car shaking I ask them what happened to my car when I was bring my car it wasn?t shaking he?s told me you know you got Mercedes 2013 it?s a old car I was like the way he?s talk to me any way that wasn?t right the customer the have to treat everybody they same way Even thought I was have 1997 he was to respect cuz I?m gonna buying for my service like everybody the not gonna do wait for for free any I not gonna said nothing else y?all have to repeat customer whatever years car the bring at the dealership ok thank you

Exelente servicio con El se�or Carlos Guerrero .. muy agradecida

Love our New Mercedes GLC43 AMG, great service experience.!! Daniel Ferreira was very helpful and answer every question and email! Feel very well treated and trust their advice.

😍Love our New Mercedes GLC43 AMG, great service experience.!! Daniel Ferreira was very helpful and answer every question and email! Feel very well treated and trust their advice.

It’s a rarity this day and age to find someone so kind and willing to help you. I came into your store this morning having issues with my phone and CarPlay and my GLS. I did not have an appointment but the advisor I was assigned Alberto Reyes was a delight to say the least! He took his time with me sat in my vehicle and made sure I knew how to work the Apple CarPlay found that my cable was the one causing the issue and gave me his personal apple cable. I did not spend any money in your store today but you best believe I will whenever I am due for service or need anything for my car I will be back to see him. It was so nice to feel like I was someone’s priority and not just being rushed in and out. I have already told my girlfriends about him and I will tell many more if you need anything in service make sure you see Alberto Reyes!

My sales agent was Ashley who was phenomenal. The process was handled so efficiently and everyone was so professional manner.

Every time I visit Mercedes’ I ask for Justin because he gets the job done!!! He works fast and knows almost every answer to my questions and never steered me wrong. I would rather leave if he’s not there.

It was a very good experience. Good service and I bought what I wanted. Didn't wait long.

The Mercedes Benz dealership of Miami has provided exceptional service thus far. Their staff is very helpful and and the environment is clean and inviting. Only con I may say is the wait times to get checked in sometimes is pretty long, but overall they I would recommend.

I received great customer service from Raynaldo who assisted me with Roadside assistance. He gave me resourceful information on my vehicle. He was fast and well-mannered.

Service for the first time at this dealer. Everything is perfect. All 5 stars for the service advisor Ignacio who is amazing. He will be the one I go to in the future!

The brake booster of my car was recalled and needed to be inspected. Mercedes sent out a mechanic to inspect my brakes at my home There was a STOP DRIVE order on my car. I was very relieved when everything was ok. He was courteous and kind.

Rafael in service was great customer service on top of his work very nice and will be back again

Don’t go here! Ever! They will attempt to rip you off on the buyout of your previous car and are very unprofessional. Go to Coconut Creek Mercedes and just have the car transferred there. They will give you a fair price and do a much better job.

They claim to be a no haggle dealership, the price you see is the price you get. That claim is false. The price you see is not the price you get. The price you do get is the “no haggle price” plus almost $1000.00 as a result of this dealer adding on a “Dealer Prep”. So when you see their published “No Haggle Price” beware!

Very nice staff, on time, thank you. I called and they were nice.

Cesar Leon is the absolute best.!He is always professional and goes above and beyond to ensure customer satisfaction.

Que cuando llebo el carro al service no dan un reemplazo

🌟🌟🌟🌟🌟🌟🌟🌎 The Braman Mercedes-Benz experience is second to none welcome to Miami

Sales staff is great. Dealership itself is nice. After waiting a year for the car to be assembled and delivered, I am extremely disappointed with how quality assurance was performed once the car arrived at the dealership. Once the car rolled off the delivery truck, someone should have tried all the features out, especially the “paid” ones. Maps did not work the minute I drove it off the lot. Apple Car Play did not work when I drove it off the lot. I was told to wait a couple of days for the over the air update to take place, but that update failed to install. The service department should have been more attentive before releasing the car to the salesperson. I ended up having to drive back to the dealership, wasted gas money, wasted time and had to drive a loaner for an entire week. Could have been prevented with better QA.

At front desk the customer Service was good. However in my cae recall appointment i had a very bad experience, because the technicians broke a part and then I realized about it and it was totally dirty interiorly then i complained to Cesar Leon who did not want to help at all saying that i was a lier. I felt so upset and dissapointed. I do not recomend to go to this place. I will not go again. 😡🥵

The service for my Sprinter went smoothly and I was in and out in 2 hrs (I dropped the Van at 7am). Very professional and recommend the service.

Great

It was very professional and speedy very satisfied

The dealership made it a quick and easy process to purchase a car.

I had a great experience. My sales Representative Alberto Magall�n was the best. He made my experience the best.

The service I received was great even though the Dealership don’t have a loaner car that did call me a ride with Lyft

I really appreciate all the effort and hard work Alen Konstantinovskiy has put in helping me with my needs. He truly cares and I definitely recommend you to go see him for a great experience! :)

excelente experiencia de compra, compraria nuevamente mi proximo carro.

Customer service Rafael Marzo have been a great help Always will go back to Mercedes Benz North Miami service department for my cars fix and always will ask for Rafael, thanks for your help!

Great dealership. Simona is the best!

I bought a used GLE and got it delivered. The A2 service was overdue and when I called texted and email the dealership they totally ignored me. Will never buy here again. Not what I expected from a Mercedes dealership.

Manny Fernandez made my car experience great I’m super excited about my new a class

Excellent attention and very fast process, I recommend 100%

Absolutely the worse communication ever . I made an appointment for an oil change and was asked to wait in the guest lounge . 45 minutes later I was called to again be asked why I’m there . This is the 3rd time I’m saying it’s for an oil change . I was told 3-4 hours for a simple oil change . 45 minutes just to speak to someone ? My car wasn’t even pulled in to the shop. What’s the point of making an appointment? Hopefully it will go a lot smoother at a different dealership.

Extremely professional and very friendly Service advisor Alen treat us with most respect - class act

Simona was my sales person and she was amazing. This was the fastest I?ve ever been in and out of a dealership. The finance guy was awesome too but I forgot his name.

8 hours with a 2021 suv and still no news the customer experince here is terrible, and the delay is a insane last time i get a car from this brand

great experience overall.

Manny Fernandez was amazing!! I would not buy from anyone else!!!

The best car buying experience. Ask for Albert Candelario!!

Was a great experience, our sales person , knowledgeable and very professional and personable, which made our buying experience pleasurable

Buen trato y atención tanto del vendedor , oficina y servicio de mantenimiento

I did call today for information about a retail order , and the lady who answer me in the parts dept was really very rude and with nasty attitude !! ; also most of the people that answer the phones are very rude , looks like the company don't paid then well , they are always in a hurry and with that nasty personality !! , also call for a recall and not body call me in two weeks to check the claim , that a mechanic suppose to call me for an appointment in order to check this recall from Mercedez Benz central office in California !! , what a service !!!

Good service experience. Joel was very helpful. I like to mention Daniel Ferreira help us arrange the appointment for both our vehicles to be serviced.

Julian understood our needs and priorities. He gave us options and suggestions accordingly. Transaction was smooth. Patient with all our questions about the vehicle. Pleasant personality and very respectful with all our family members. Thank you!

service at MB is always a great experience, having MR Andy Garcia as my service agent is a pleasure, he is kind , providing a professional service helping in every way to make his customers obtain an incredible result of MB. thank you

Booked a service appointment with live agent on their website. Got an appointment set for the next morning (super easy process). I brought in my car, and the service agent, Alberto, took care of my file. He was absolutely amazing and professional. booked me a Lyft ride home, and a Lyft back to the shop SAME DAY service, the car was ready. He was texting me the whole day every time he had an update with my car. it was a very easy and fun experience. I brought in another car 2 days later and took care of appointments through texts with Alberto. He was fantastic. Thank you!

My service manager Joel did an excellent job making sure that my car received everything it needed! Thanks Joel!

The experience was really good

The salespeople assigned to me were young, foolish, rude, and without knowledge of the sales or financing procedure. I was ready, willing and able to buy a car but was prevented from doing so by the incompetent sales staff. They would not take my check, would not hold the car for me to get a certified check, would not give me wiring instructions so I could pay by wire, and told me the only way I could buy a car was to fill out a financing application, when I did not want to finance the car and filling out the application would have been a crime. The buying experience was horrible, they acted like they could not care less about me or my business, and the only explanation of their behavior that makes sense besides basic incompetence, is that they were only interested in selling me a loan, not a car.

I went for a service and I have an excelent Service by Andy Garcia.

Purchased two vehicles, one new one lease buyout. Service was Excellent, Julian and Ashley were amazing and I highly recommend them! Everything was done quickly no hassle. I love Mercedes and will continue to purchase vehicles at MB of Miami! Thank You.

The service was excellent and this is the second car I bought with Hugo. I would highly recommend to all of my friends and anybody.

Mercedes Benz Miami is a top notch facility. with all the amenities needed to have a good experience while you wait for your car. My advisor Cesar Leon, is a great professional. He is personable, knowledgeable, & honest. My most recent visit was a few days ago, where we had to leave our car. He arranges for Lyft home, calls & text with updates, send a car to pick up us up for a return trip to the dealership. All these arrangements are appreciated, and makes customer service, PRIME.

I went there for service, was treated very bad by the service agent, then I requested a manager and he threatened me, they only want to get the $$$ for the sale, and when you go for service they rip you off with different “issues” the car has, that are not truth, in my case I went for oil change, and they started doing stuff to my car, without letting me know and trying to charge me over $3000 in repairs Don’t go there!

Best service in South Florida!

Way over price to fix a 2-3 hours repair. Quoting its 10-15 hours And charging over 20% of my cars value. Looks like I am getting a new car built for that price.

Is a very professional environment, they fallow a process and knows how to overcome the problems! Justin is one of the best, he’ll make it happen for you! Highly recommended.

I had such a great experience with the salesman Santiago , he was very nice , he made sure he help me find the perfect car , answered all my questions.. thank you so much Santiago .. you are an example of a great Salesman..

Really happy with the knowledge I was provided on my new car.

Joel Larreynaga is an outstanding , knowledgeable, and professional in his field that invested his time to help me getting the service I needed. Excellent customer service!!

will update review after getting my 2nd key and a few minor details on the car corrected, mostly a good experience, was supposed to work with Irina but she was off the day i went in and worked with Hugo, he seemed a bit stressed with other tasks he was dealing with like another customer delivery but did answer my questions, and honestly went through the entire network of cpo c300's to see which was best fit. i ultimately decided on the 2020 cpo c300 they had on the lot instead of getting a lesser equipped one from pines/fort lauderdale. speaking of ft lauderdale i recommend this dealer over ft lauderdale, theres a very condescending finance manager at fort lauderdale named Randy who talks down to customers who dont have perfect credit, even decent credit he frowns upon them, doesnt wanna negotiate or work with them. the finance manager here francisco a lot more transparent, very friendly to deal with; was able to work with him to lower apr than what origianlly was gonna get, and still be at a lesser payment with extra 2 year warranty and gap included. overall great experience, i will notate even though were kinda in the midst of a market crash, i wish they bridged the gap a little more on trade value, the bmw x3 i sold to them

Awesome sales consultant Tania! Smooth process and drive home with my dream car!

I am very please with the service I received for my car. Costumer service was amazing answer all questions and also offered some points on how to maintain my car longevity. My sale agent was very helpful with making so that I was a satisfied customer.He offered me transportation to and from the dealership so I didn?t have to wait in the lobby while my car was being serviced. Quality,Loyalty,Courteous, and Professional service. Also the courtesy car wash after your has been serviced is GREAT !!!!!!!!

Allen was very nice and helpful!

Mercedes has a great place to take your car for service. I was there a week ago the timing is right. The agent was very polite. I got up my car exactly the time he said it would be done

Great customer service! I've serviced my Mercedes Benz at this location for years! Convenient and professional.

great service 🙏

Muy complacido de haber echo otra vez negocio con ustedes. Gracias.

I bought a car for the first time after immigrating to the United States. The whole process was friendly, especially Stefano is the best dealer.

La atención y el proceso de compra fue excelente...100% Recomendado

This place is full of clients complaining, when car is taken for service they act like they fixed the issues, but your car gets returned the same way is a dishonest place to buy or service a car.

Great customer services and great value on price.

Best service ever the process was super easy the staff is incredibly friendly and efficient best place to go !!!

I have had a problem with my fuel injectors and Gus, the commercial vehicle service manager, has been super, getting my work van in and out (time is money) as soon as possible.

Good service from sellers 👍🏻

Overall its was an good experience but i expect more from MBUSA of Miami. I am used to the one in NY that had amenties for the owners like a salon. But this benz has none of that stuff or any amenties for the owners while they fix there cars. They should really work on that.

Carlos Guerrero is an amazing person, very helpful and with great class

I have purchased 2 new vehicles from this from this location. Mr. Manny Fernandez, has assisted me each time and has gone above and beyond what is is expected.. This gentleman Is the reason why I keep coming back. If you are in the market to purchase a Mercedes please ask for Manny, you will not be disappointed..

Thank you for checking my car And fix my car I’m very happy Thank you supervise service department Cesar Leon for help 🙏🙏🙏

Had a great experience, would recommend to anyone! Manny Fernandez was super helpful with us.

Carlos Guerrero was very helpful. He gave me all information I needed for my vehicle. Excellent service.

Terrible service. I don’t remember when I was treated that bad as a customer last time. I paid for the replacement key way over a month ago. A manager promised that I could pick it up next week and that he would call me when it’s ready. I haven’t heard from him since. I called several times and every time was told that the manager is not there and I couldn’t come pick up my key because the key was locked in the manager’s desk. Last time I called I asked to leave a message for the manager to call me back or for his supervisor to call me back. NOTHING. I went to the website and submitted a complaint. A person who chatted with me said they would contact me asap. A week later….. NOTHING. I can explain how frustrating it is to chaise sellers begging them to give me an item I paid for long time ago. Would I recommend this place? Absolutely no!

Excellent Service , both Mr Hugo Bowen and Mr. Joshua Mathwes are so professionals, and customer oriented ! My wife's experience at your dealer was awesome, I am writing this post on her behalf. It was Smooth, quick and 1 hr later her GLB 250 was ready to be driven home.

Great service. Staff was great and very knowledgeable.

Thank you Juan Negron for making our experience so stress free and enjoyable! We are delighted with our purchase and highly recommend Juan to our family and friends who are in the market for a new Mercedes-Benz!

I had a great experience at Mercedes Benz of Miami this past weekend and I want to thank Manny Fernandez our sales representative for being very professional and honest.

Great customer service and overall staff.

The repairs done on my car was that of excellence but the customer service was subpar. It was virtually impossible to contact my service advisor to receive updates on my car despite calling countless times. I could not believe such a prestigious reputable company will have such poor customer service.

good and bad experience at the same time for once again the Financial Department do what is more convenient without telling us

Carlos Guerrero excellent advisor. Sanitization of the vehicle was incomplete.

Fue excelente la atenci�n recibida en el departamento de venta y en el departamento de finanza. Ambos representantes me explicaron detalladamente todo lo necesario

Mike Ochoa and his team at Mercedes-Benz of Miami are terrific. I have leased several cars from them and all aspects of the experience - from selecting a car, pricing and then maintenance and repairs - have been wonderful. I highly recommend MB of Miami, Mike and his team.

Thanks for all those years of Great service This year Melvin was is charge of renewing my lease.He was perfect, thanks mb

Purchase process for our CPO vehicle was fine but they have been cavalier and dismissive afterwards, not returning calls. If you buy a “certified” pre-owned car check the tires - we bought one with 5600 miles, and at the scheduled B maintenance (at a different dealer) were told our two rear tires were worn out and had to be replaced. Tires are warranted for 65k miles and car still had less than 12k miles on it. The inescapable conclusion is tires with about 50k miles already on them were swapped with the factory tires by somebody - and there can be no doubt MB-Miami was aware of this when they sold the car to us. Now they refuse to discuss it, even after MB corporate referred our complaint. Don’t know what other corners may have been cut in the “certification” but you should also know that MB corporate, while heavily marketing their CPO brand, does not stand behind it. How dealers handle it is totally up to them and it seemed to us that corporate’s main concern when we finally tracked down someone to discuss it with was to stress they had no responsibility/accountability. Not what you expect as a customer of Mercedes-Benz, but the CPO brand is a hollow shell at this point.

Great service. The service work was completed within a short period. After the mechanical was completed, the car was washed and vacuumed before giving it back to me. A Lyft was also on the house so that I didn’t have to wait while the car was serviced.

Not friendly at all. Service of vehicle was fine but team from cashier to Valet very rude

Was disappointed that I made an appointment but they did not have me on the list. Waited 20 minutes. After that Carlos was great as was everything else.

Our experience with Stefano was nothing short of outstanding. His attention to detail and expertise created a very intelligent atmosphere for conversations on the vehicles and car purchasing, overall. Stefano also is very caring and made sure myself and my family were comfortable all throughout the Mercedes explorations. Stefano worked with us diligently to find the perfect vehicle and that is exactly what I drove away with. We look forward to continuing our ongoing relationship with Stefano and Mercedes Benz of Miami.

My sales associate Al Candelario was Very knowledgeable and helped a lot

El personal fue muy atento, Ignacio el asesor de servicio me dio las respuestas adecuadas a las preguntas que le hice. Mi vehículo estuvo listo en el tiempo prometido. Volveré a ese dealer cuando tenga necesidad de un servicio para mi automóvil. Gracias.

They really helped me out with everything I need they were very kinda and fast also

Tania is a very good seller. I found A very good deal , the car drive fantastic , nice Mercedes , my wife is going to buy another car

I brought my lease in with the intention of buying the lease out. I really didn't know what I wanted next. Tonya, was so helpful and gave me all my options. It was nice to have her undivided attention, was generous with her time, and was the most pleasant car salesperson I have ever dealt with . I have to give her credit for me buying a new SUV that day because it was not an option in my mind. Nothing was hidden or unexpected in the price and all was laid out clearly. Very good overall experience with the financing the vehicle, Will was great to work with as well. No hard pressure just lots of information and determination to get what we needed. Good team, very happy with my SUV.

As always ;excellent experience, highly recommended , he was very professional and nice at the same time . Thank you

Great service and a pleasure working with Gus

They are very prompt with service, and extremely professional with there customer service, and my service rep name Caesar is always courteous with every visit. I highly recommend Mercedes Benz of Miami!

Muy Buena, ek persona al muy atento y con deceos de ayudar en todo momento, me entregaron el auto mas rapido de lo senalado

Extremely dishonest and not transparent when representing a certified pre owned vehicle. Vehicle was sold by the salesperson as some old man just traded in and the dealership performed no body or paint work. It was discovered later by their own body shop at Mercedes Benz Miami that the vehicle had sub par paint work performed, and damage to the fender where they attempted to use glue for broken parts. Later when the used car sales manager contacted he disclosed the vehicle was sent to an outside body shop. Law suit filed in Miami Dade County Court, filing number 151981944. They failed to resolve or reimburse.

I came in for a simple battery check ,instead I was provided the best service I could ask ,every inch of the vechile was inspected and repairs was done . I REALLY APPRECIATED THEIR TENACITY FOR OPTIMAL PREFORMACE .

What great service. I was in and out with in 3 hrs. Normally dealers take a very long time. Not this one. Coffee station will u wait was a plus. I truly appreciate the service i was given

Everyone was so nice and informative Melvin was my sales person and Josh was my financial guy and wow I understood everything I had and needed to do thank you!

Gus, is the best in taking care of my fleet vans. I've beed a customer for many years.

My first time shopping at Mercedes’ Benz of Miami my dealer was the amazing Manny Fernandez, he was very helpful and helped me with everything I needed very fast, very clear on his deal. If you shop at Mercedes’ Benz of Miami I highly recommend you speak with Manny, I guarantee you’ll be walking out of there smiling and ready to hit the road with your brand new Mercedes’ Benz!

Worst place to perform a service to your car. I have a new car, went there for the first service (oil change) and a day after the check engine was ON in a new car. I had to go back for another check up and they said that something was broke. To much coincidence that everything happen the day after. I do not recommend that dealer for anything. Be careful if you there.

Tania and Yunier really made my experience easy! I was already leasing a Mercedes Benz vehicle but I have never received the customer service that Tania and Yunier provided. I was ready to turn in my car and take my business elsewhere but I will def be back once my lease is up to continue my business with Mercedes thanks to these 2 individuals. Thanks so much!

My experience at this Mercedes dealership was amazing. My sales associate was Julian Sanchez and he made me feel welcome the moment I walked in. The process was smooth and quick and I would highly recommend him and this dealership!

Carlos the advisor was so pleasant and so willing to help me without breaking my pockets!

Most professional CAR dealership team we've ever dealt with. My husband and I have purchased a hefty amount of cars combined and both agreed that the level of service experienced here is BAR NONE. We all know how complicated, tedious car buying could be but can vouch to say that everyone from Fernando (sales mgr) to Andy in the service department are exceptional. Classy, courteous, well instructed/trained team you all got there. We brought our car in for service and provided swift, quality service to our MB AMG 43 vehicle. Customer service is really beyond words and their attention to detail are unsurpassable Kudos to MB. Thank you so much for delivering on such exceptional service and personnel.

It was a great experience. No hassle no fuss.Simona Stojkovska was very professional. She went above and beyond to get me the car I wanted.. I have purchased many cars in my days and this was a easy sale I was in and out. Now I'm part of the Mercedes-Benz family.Thanks Joey

Most professional CAR dealership team we've ever dealt with. My husband and I have purchased a hefty amount of cars combined and both agreed that the level of service experienced here is BAR NONE. We all know how complicated, tedious car buying could be but can vouch to say that everyone from Fernando (sales mgr) to Andy in the service department are exceptional. Classy, courteous, well instructed/trained team you all got there. We brought our car in for service and provided swift, quality service to our MB AMG 43 vehicle. Customer service is really beyond words and their attention to detail are unsurpassable Kudos to MB. Thank you so much for delivering on such exceptional service and personnel.

Great Service from Santiago Espinosa and Mike Ochoa

Excellent customer service. I was attended by Melvin at the Miami Gardens location. He provided constant status on the arrival of my car since it needed to be ordered. I recommend this location for your next Mercedes Benz experience.

Excelente atencion

Had a 7am appointment. Waited for over 2 hours to be told it was going to have to stay overnight. I asked what was wrong with it and was told that things were busy and they hadn't had a chance to even run the diagnostic computer. Why have an appointment time? I understand the actual labor and work taking awhile, but this was ridiculous. Service manager was kind and seemed to have his hands tied. More of a systemic issue😞

Tania was the best, I just experienced the very best customer service of all times with her, she was patient, very communicative and overall friendly! Thank You Tania!!!

good service, on time, the service manager provided a detailed information about the service and provided a courtesy transportation to pickup the car as part of the service.

La peor experiencia de servicio, traje un vehículo para hacerle una copia de la llave! Y me cobraron dos veces la factura! Tengo 1 mes y medio preguntando por mi refund y solo me hacen perder el tiempo hoy espere 2 horas y aún sigo sin tener ninguna respuesta del área de servicio!

Impressive on how smooth and timely the service on my vehicle was, special thank you to the service manager Cesar you made everything very effective and kept me posted on everything. Thank you 👍🏻 great service

The best

Eva was amazing!!! She made it all happen! I called her earlier that day and she told me to come into the dealership. I went in just with the idea of looking at cars… I ended up taking the hottest blue C300 at the lobby display! Eva was attentive, kind and knowledgeable. The finance guy also made it very easy. I highly recommend this Mercedes Benz of Miami dealership and definitely you HAVE to ask for “EVA” loved the experience, the service and the car!

The attention was excellent from Mrs Tania Prudencio

This dealership sales definitely provided less than average experience. Car delivery done outdoor in sun/heat, when three cars parked in the air conditioned delivery garage (not delivered that day). It took the salesman an hour to find the second key fob for delivery, after finance was completed. I was not informed of features missing in 2022 GLC due to supply chain shortages (Nav, keyless rear door entry). Overall spent over 6 hrs on lot trying to purchase a car. Did not feel like Mercedes Benz level treatment. When reviewed on their company survey, was further threatened by salesman (text from salesman attached), instead of apology or any effort to fix or repair experience. Very disappointing experience.

I purchased my Mercedes-Benz GLE 350 from Mercedes-Benz of Miami. My salesperson was Mr Manny Fernandez. Manny was Amazing. He was very knowledgeable and very professional. I had an awesome experience at the Mercedes-Benz dealership. Manny is an amazing asset to the Mercedes-Benz team. I am happy and glad that I had him as my sales person. Thank you, Michael Lewis

I had the best service ever at a dealership since I’m with Mercedes Benz I feel more important, they took me in an uber to home free while I was waiting for my car service, the best💯💯💯

First time going to this dealership and it definitely wont be my last. I was helped by Santiago Espinosa who made the experience probably the best car buying experience I've had to date. Raul Martin over in the finance department was also extremely helpful. Neither of them were pushy in any way and made sure my needs and expectations were met. Very pleasant car buying process. Highly recommend speaking to these gentlemen if you're ever in this dealership.

I want to say Thank you Cesar Leon! The quality of your attention is always memorable & your assistance is some of the best I have ever received. Again thank you for all you do!

Wonderful costumer service, they Helped me out in everything

Great service and had the vehicle finished on time.

Cesar at Mercedes-Benz of Miami is one of the best I have ever worked with. He helped me quickly and efficiently. He had my back from the moment he had my case and he took care of it like a gentleman, ensuring I was informed EVERY step of the way. My tire was screwed by a pot hole, and because they didnt have my tire (on backorder for weeks) he got TWO approved for me (under my insurance policy through Mercedes) and took care of everything. He is wonderful and so is this dealership. THANK YOU CESAR AND MERCEDES BENZ OF MIAMI!

They are one of a kind!

Service advisor was great , but was not impressed with the service , opened the hood and I didn?t look like it was opened, dirty full of leaves, dust , & I had an appointment at 7am got the call for pick up at almost 5pm wish I would have been offered a loaner, not really satisfied with this service.

Amazing Customer service like always, been servicing my car on this location for years.

Albert was a great and very helpful and went out his way to get me a good deal.

Fue una grata experiencia comprar en Mercedes Benz of Miami.Se los recomiendo y a Sales Consultant :Manny Fernández , con un trato especial se los recomiendo . Un excelente servicio

The shortage of all new cars made the process very difficult. My Salesperson walked me through the New Normal of obtaining a new car. It took 3 months- but the overall experience was almost effortless! Santiago Esposito was great to work with!!

I have been coming to Mercedes Benz of Miami for several years and have received outstanding professional attention. Sales Manager Fernando Lopez goes out of his way to provide the best deal in the market. Sales associates are courteous and explain every detail necessary to make the purchase a pleasing affair.

Mr DeJesus is a superb car seller?. He covered all basses - my concerns, queries, and offered great advice, which made the transaction seamless. Josue still contacts me with update or to ask if he could be of any assistance with my car. Please convey this message to Mr DeJesus? skills should be practice by some of the sales persons at Mercedes Benz North Miami.

Salim JJ was really helpful and helped find myself & family a stylish and practical car. Thanks again Salim ! 🏎

Everyone was very friendly and welcoming. The appt went pretty smooth, my service guy was Andy Garcia. The only improvement I would suggest is for a little more throught wash in the interior.

The service representative was Carlos whose special attention and concern was excellent. The entire staff through checkout was exceptional.

Best service and attention in town, Andy Garcia makes everything easier, he is very kind and professional their new manager Bryan L was great too. Always feeling very comfortable to take my car there!

Excellent and professional service. Amazing experience during my time with you, Mercefes Benz team! Thank you so much!

Very good service from my advisor, Joel Larreynaga

They do professional jobs and their staff are the best and their coffee is excellent.

Riera Flores was really amazing, he gave me a good service.

Good customer service. Provided transportation to and from my house.

i have lift to go work and pickup excellent service Andy Garc�as was the best thankfully for all services people

Went in for a simple ‘first service - nothing else’ and they slipped in a $600 alignment!!! Unfortunately I was bringing a car that belonged to my client! Yes, I signed after telling the serviceman ‘nothing extra’ or we will have to have authorization from the owner! I feel I (or my client) was ripped off with the undisclosed EXTRA! Serviceman never mentioned it!!!! Bad experience!!!

El mejor dealer de Miami, y el mejor vendedor que te da los mejores precios es Manny Fernandez!! Sin pensarlo compraría otro carro en este lugar

The dealer has very capable individuals whom get the work done in an efficient manner and you wait comfortably in their facility.

Mercedes? Benz always a pleasure!!! Customer service with Carlos G #1

Best 4 hours spent at a car dealership. Kept me informed about my car completely

Very profesional with my purchase new car GlA 250 is amazing SUV

Manny was really helpful and professional. Best in class customer service and very knowledgeable about the product.

Had my car needing service and was met with the most professional and attentive individual Carlos Guerrero in the service department. He was able to get my car diagnosed and repaired in no time . Definitely recommend Mercedes Benz of Miami and Carlos in service.

Manny was really helpful and Professional

My service experience with a guy Noel was not so good at the beginning and I was planning to change a dealership. He was never trying to help with questions/issues regards service of my car. Mercedes Benz must have a high standards and quality everywhere: from when you buying a car and after when you need to service it!… But after I asked to change a representative and found Carlos. And this guy is pro and highly recommend him when you need a service for your lovely Mercedes car

Was very difficult to get any one to answer the phone for several days

I will definitely recommend this dealership to my friends. My sales rep was very professional. He didn?t waste my time and helped me with what I was looking for. Thank you Daniel.

I am satisfied with the service I got! Everyone was very helpful.

Excellent service and the sales men jorge negron was the best thank you

Was fine and on time. Pleasant atmosphere . Was given back to me when promised.

it was a horror to buy this dealer for a thousand reasons totally disappointed it is the real disgust I am paying almost 1300 dollars for a car that is useless to me and they treat you like an xxx

I had the pleasure of working with Stefano Simionescu who patiently and professionally helped me complete a transaction of a car I loved. I highly recommend this dealership and specifically this salesperson.

Had a good amount of selection and pricing was fairly reasonable.

Was provided excellent service, very fast and everything was resolved in a timely manner.

Gus handles everything with professional care and is an excellent communicator. Great service, service management and efficient service team.

Excelente buying experience, would come back for a next purchase.

Great professional service! We came back for this dealership for the second time!

It was the end of my lease.. My transaction went incredibly smooth thanks to Ashley. I will never buy anything elsewhere.

Mrs Vanessa William is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1000 she made over $10,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her Email: vanessawilliam353@gmail.com Or WhatsApp:+1 (336) 612-4060

Excellent… Stefano know always my necessity. Thanks

Once I get to the dealer my service advisor meet me at the door and took care of me. The service on my car took less time than expected

Waited 3 1/2 hours to replace the small auxiliary battery. Cost almost $500. Absurd

My Serviceman ? Carlos?, he?s Great ? he takes Good Care of me, i came in to get tires and an Alignment for my Mercedes..

Su buen servicio y sus excelentes carros… el proceso de comprar mi carro fue rápido y con muy buena orientación

The worse experience I've ever have for purchasing a car, I thought when I go to Mercedes will be a higher level of customer service scale, but unfortunately worse of the worse, the team dealt with me very poorly and cheap. First the hided the second key and never give to me until I had to fight for it with multiple phone calls and emails to the sales team with no response back and AutoNation customer relations. Second, I was told the car was inspected and diagnosed with no issues, but with owning the car for less than now, every time I made a phone call, people couldn't hear me, I had to take the car to the dealership and found the microphone wasn't working at all. Not sure how did Mercedes Benz of Miami inspected the car before releasing it for sale. I bought cars before from Classic Honda, Tropical Ford, then Field BMW twice and never had issues, but with my second bad experience with AutoNation Lexus then Mercedes I will never buy a car from AutoNation again. As I said worse of the worse.

Great service, fast response and financial support for the purchase of my new car.

Competent and friendly , convenient

I had a great experience at this place, it's a very clean place and the customer service was very wonderful with lots of peace of mind. I was serviced by Leon Cesar he is a very nice Guy , he helped me figure everything out one by one before taking my car to the shop.

The Service was fast and really great, employees are very professional ?

El personal es excelente, el veh�culo me lo entregaron es solo dos meses

Very good service experience. I have a very good rapport with my service writer Carlos Guerrero . He represents your company well.

I totally recommend buying from Mercedes Benz of Miami, sales rep Tania was excellent and detailed at explaining all functions of my new Glb, see her if you are planning to buy a new Mercedes. 😊😊

Representative was very accommodating. He was attentive in my concerns.

My car was repaired in a timely manner and I received excellent customer service.

EXCELLENT SERVICE AT THIS DEALER I RECOMEND ALL MY FREIND

The best customer service ever. Mike Ochoa and Andy Garcia are definitely an asset to this company. Thank you for your services.

Easy and outstanding experience in purchasing our new 2022 EQS 450+. Smoothest and most efficient buying experience we have ever had with any car purchase with Sales Manager Stefano Simionescu. He made everything easy for us with no surprises and excellent service before, during and after the sale. I contacted 6 different dealerships throughout South Florida and found this the best to work with by far. It is clear they care more about their customer than any others and offered a fair and honest deal.

Ignacio was very friendly and set clear timeline expectations for my service. He called me several times over 2 days to give me status updates and was very easy to work with. Excellent service!

Great. Every time i go there no matter what the issues is. They handle it quickly and professionally. Cesar is my advisor. Has great communication. They order me lyfts or uber when i need a ride. And dont even mention that coffe/hot chocolate machine they have for free for their customers.

We walked in looking for a GLA and walked out within 24 hours with a beautiful GLC AMG for a great price. Salesman Santiago Espinosa worked with Manger M. Ochoa to get us the best deal and finance possible. My spouse and I felt welcomed and at home at Mercedes Benz of Miami. We highly recommend Mr. Ochoa, Mr. Espinosa and even the Finance Manger Will Ralph. Thank you gentlemen for imparting with so much knowledge and expertise. We will forever be Mercedes of Miami customers.

Horrible customer service! And the cashier guy is horrible with customer

They sold me a vehicle that had body damage and claimed the car was MB certified with out accidents

Después de ver el trato que le dan a un cliente ,no,no lo recomiendo,por lo menos el que está al norte de Hialeah;son unos vulgares mafioso,está desprestigiando a la Mercedes

I have had two Mercedes SUVs. I bought both at Mercedes Benz of Pompano. Now I drive from Pompano to Mercedes Benz of Miami. My favorite service advisor Bryan Lastres left Pompano to become the service manager of Miami. I knew it was worth the drive to take my 2019 GLC300 to Miami’s service department and I was right. I had called Pompano Mercedes to first have my GLC serviced. They said Bryan had left for Miami so I thought I would be OK with service in Pompano. After the first phone call there I knew I was headed to Miami and not returning to Pompano. Boy! Was I right ! First class treatment as it should be at Mercedes Miami. Bryan and his team were amazing. My car had its A service which was A+. Nice customer lounge. Friendly yet still keeps sophisticatation in their approach regarding all the staff. The only not so perfect part of my experience was the cashier. He wasn’t friendly and my credit card kept saying approved but he said it wasn’t working. He didn’t have the same friendly attitude as everyone else. My card was charged 3 times and although it showed up on Amex, eventually two of the charges show only pending and only one went through. MR. Cashier wasn’t too apologetic about my concerns that I had three major charges go through and AMEX was sending me texts of large purchase while I was checking out. Yes, it didn’t go through but would have liked MR. cashier to be more concerned. Otherwise everything was Fantastic. Clean car and car was ready when they said. Anything else I need including a new purchase possibly I am headed to Miami. The dealership is right off of I95 so easy in and easy out. ⭐️⭐️⭐️⭐️⭐️

Really good Customer services with Rafael Marzo, He explained all the service that I needed in the best way.

Alex is an amazing service representative. He explained all of my charges in detail and kept me informed about how long my car would take.

Melvin was great to work with along with the service manager. We went back and forth as typical but settled on a price and purchase agreement I found very appreciative. I would gladly do business again and encourage others to visit if they have a Mercedes in mind.

The entire process to purchase a car was quite seemless Especially the person we were in contact with. Albert Candelario

Ernesto De La Fe helped me get my first mercedes, he was amazing. He really got me the best deal, super professional and attentive. Thanks!

The dealer from hell.. just a gang of pottermouth guys in charge.. never, ever deal with them

Low class salesmen! I would never buy a car in that place 😱

Horrible place to buy a car

El servisio fue exelente la atencion de los empleados fue muy buena los precios un poco altos pero todo lo demas muy bien

I m in love with my car , Daniel Linares did an amazing job , thanks for everything I m so happyyyy !!

The service for my tires were done efficiently, professionally, and in a timely manner.

Excellent and professional services, Hugo the seller was very kind and really patient whit us.

Daniel Murzullo was fantastic. He is a knowledgeable professional. He showed how passionate he was about pleasing people and ensuring I was satisfied with the purchase.

The service adviser Andy Garcia was extremely kind and patient, he explained everything good and provided me an excellent service!

I had some recalls work done at Mercedes-Benz of Miami, the my service advisor was IGNACIO CIDAD, He was on point with his amazing service. I drove in to the service line and soon I got out my car Ignacio extended his hands with a warm greeting and ask me how he can be at service. To me it's important that the details get taken care of, because those are the building blocks of a great service and this young man nailed it to perfection. The second part that he nailed was the follow up and following through. He called me and texted me to ensure I was aware of the steps to getting my car fixed. Mercedes-Benz of Miami I can tell that Ignacio is genuine with how he treats people, you have a valuable team member.....IGNACIO CIDAD THANK YOU SO MUCH

Appreciation they say is an application for more. if i fail to acknowledge you it'll shows how ungrateful i am. I can't be less grateful to a woman who God has used in blessing me and my family in general. I was introduced to Mrs Lucia Rodney few months back Right now I know how much I can boast of about my financial state. She helped me with the little capital I invested with and I made so much profit for myself and my family. Thank you so much Mrs Lucia rodney, and if you are also finding it difficult trading for yourself contact her now through this. Email: luciarodney95@gmail.com WhatsApp: +19169054120

Best service department ever 5 stars to Gus Cosio customer service

I recommend the service I received .Justin Almonacid was courteous.He got me a Lyft ride home.When he called me to pick up my car it was clean inside and outside.my car was ready to go.

I always like this dealer, and i recommend the dealer to every one

Excelente Servicio en general. Muy profesional Simona , muy agradecida con su servicio e informaci�n. Gracias

Great experience and Nino Velasquez was very helpful in every aspect.

My service Advisor and salesman who sold me the preservice maintenance were excellent. The cashier didn't provide me with a sale receipt for my credit card. I asked for a copy of the service Invoice to provide to M-B Financial Services (end of my lease). She didn't have one nor could she make me a copy. She didn't staple the pages together. When I asked for water because there wasn't any there each time I checked, she said go to the vending machine. Not customer helpful.

100% good todo excelente 👍

I had an appointment for 10:30 to replace a tire, left service department at 2:30, was told tire was there, had to wait for tire to come from warehouse.

Good and professional services!!! excellent customer service and technical department

I was impressed with the service I received by Joel Larreynaga. I will recommend this dealership.

Excellent!! Very nice the guy who sold us the new car! Everybody at MBenz Palmetto very friendly!

Thank you for your time today and thank you so much for all your work

Service rep was very personable and attentive. Thats good because the service fees here are pretty steep! I wouldn't buy a car here because the sales team is too good to call or even email me when I made a request to trade in my 2007 SL 550. I am currently searching for alternative shops to service my vehicle due to the challenges related to this experience. It's too bad that this has become the norm in the Miami/Ft. Lauderdale Area.

Al ways a wonderful experience. I took my car in and they went above and beyond to make sure all my vehicles issues were addressed.

Facility got 4 due to Coffee machine broke the day I went.

Picked up a nail in an almost new tire, Mercedes of Miami took care of me straight away, verified a matching replace was in stock and got the car in without delay, even at the end of the day! Everyone was great and extra effort was spent to file warranty papers. A great experience!

I got a malfunction light on my vehicle and had my car flat bedded to Mercedes Benz of Miami. The service team took my car, provided me with a beautiful loaner and made sure my car was diagnosed and repaired properly. I was well cared for by the service manager, Ronnie, and by my service adviser, Cesar. I was pleased with the repair and the service experience.

My experience with Benz always a good experience. The people always willing to go the xtra mile for you especially Carlos G thank you!!

Fast service, cordial, respectful, follow up on time, accessibility of the employees

Exccelent. Carlos Guerrero always does an extraordinary work.

All service excellent in finance all in exelent condition

Muy buena atencion y muy bue trato por parte del Gerente y buena comunicacion

Service was quick and attentive experience unlike other dealers in town. Joel was my service advisor, he provided me with an extraordinary customer service experience, definitely will be back.

Service was quick and attentive experience unlike other dealers in town. Joel was my service advisor, he provided me with an extraordinary customer service experience, definitely will be back.

Todos los servicios son excelentes y en su tiempo .👌

Great job steve adam, he gave me all the information I need to service my car best. Reliable

I called the dealership twice to see if they had the AMG version of the GLC after I couldn’t find it in the dealership near me. I spoke to a sales woman who assured me they had it and said she would call me if they sold it I got there before my appointment the next day. When I left for my appointment I called again and she assured me they have the car. After driving there for more than an hour, when I got there she told me they don’t have the car and tried to sell me the basic GLC 300. She was also rude and arrogant. Don’t buy anything there!

Customer Service offered by Andy and Fernando is barnone. Very knowledgeable employees that were willing to help. We were lost in that pretty good sized showroom when Fernando approached asking if we'd been helped and led us to Andy in service. What great, positive attitudes they both have. Their energy and willingness to help are beyond and grateful for their assistance.

Had great experience, service was quick. they were very professional

This is a great location. very professional, customer oriented. I will recommend anyone to go to this location.

I've been having my vehicle serviced at this dealership for the past ten years since I purchased a new 2012 MB C250. I have always received excellent customer services. From the moment I have my car valet parked, to the Service Advisor who prepares a report so that my vehicle can be serviced by their highly trained mechanics, I have always been highly satisfied with the service which I have received from this dealership. I would recommend this dealership to others who are interested in having their MBs serviced, or purchasing a MB. I will continue to be a very loyal customer.

Amazing!! So fast and so courteous. I love going to mercedes in north miami

It was overall very good and fun as it should be when purchasing a car and it had me with mixed feelings and emotions fir the first week having a mercedez. I would like to experience it again.

Rafael Marzo of MB North MIami, did a great job ordering the parts and fix my Mercedes very fast.

After experiencing a dead battery, I called for roadside service and immediately drove my car to MB of Miami where I explained my issue and was guided to Andy Garcia, the CS representative. Andy's level of professionalism set me at ease as he explained the next steps to servicing my vehicle. As promised, Andy contacted me in a timely manner to authorize the service order, explaining costs, and the estimated time to expect my vehicle. Thank you to Andy and all of the MB of Miami professionals for getting my vehicle back in proper working condition.

Best dealer in the world Cesar the service guy is amazing he so helpful and organized with your car service visit

Once again I visited the Dealer ship when I was ready to change my vehicle, and there hasn't being any other Sales persons that can surpass on integrity and positive motivation, I want to congrats Irina Dvoskina for her great help and advise, as well as the Finance person Yunier Guerra, he was also helpful and a super positive person, great vibe and awesome people's person crew.

I recommend Rafael Marzo, he is what made this visit great not the dealership. People are what makes a service oriented industry great. He was a true professional and honest. Sad to say but that?s hard to find now a days in that industry. I wish there was more advisors like him.

I recently bought my car not even a month ago, there was a problem with one of the tires which I was not at fault. The tire had two bubbles which made me extremes dangerous to drive. I went to the dealership where I purchased the car. The service department was not helpful at all. From the moment I got there the assistant service manager Joel Larreynaga was very rude. Without even looking at the car he automatically wanted to charge me for a new tire. He then proceeded to be sarcastic and would not give me a loner when there was a box full of them. We decided to ask for the manager and he brought us another assistant manager. When I went to pick up the car the minute he saw me he got up, grabbed his stuff and attempted to walk out the front door to leave. When we asked him where he was going, that I needed my car his response was ?it?s past my bedtime?. Overall the experience was not pleasant at all. I do not recommend going with Joel because he will not be helpful.

Excellent customer service and excellent experience purchasing my vehicle. Very friendly staff and helpful with recommendations as well. Very satisfied!

Everyone here is very helpful and treated me like a valued client. The buying process was quick and easy. I will shop here again!

Great real fast and easy a great place to buy a car

The worst experience I have ever had at a car dealership. No one ever called me back so I could speak to a sales person. I had to chase my sales person finally when she called me back for any information. I spent four hours at the dealership waiting for the finance person to handle my transaction. The finance manager lied to me and told me that Chase and Bank Of America declined my loan but Mercedes approved it at 5.99%. Then he took off 1% to 4.99 when I said no. I ended up writing him a check for $109,000 and did not finance it. Bank Of America called me the next morning wanting to review information and told me they never made a decision or declined the loan so the finance manager lied to me to push me into Mercedes-Benz credit. Highly fraudulent and I?m reporting it to the state of Florida. The car came in off the car carrier and when I picked it up they were marks and dirt on it all they did was wash it quickly and that was it. The interior was not cleaned at all. Like every other dealer they always wax it and make it pristine but not this dealership. They don?t have a expert to explain the car to you like every other dealership has the sales person sat with me and rushed me for about 10 minutes and did not know the answers or how the car functions. There are many many features that she never even told me about. She did not know the spare tire comes flat and remains flat and comes with a compressor, she wanted to fill it with air. Certain functions have plastic over them inside the car that should have been removed so they could function properly the preparation department did absolutely nothing. After negotiations and deciding to purchase the car, she then told me that they can?t Sully car to me because I?m an out-of-state customer. They only sell to Florida residence. If it was the last Mercedes dealership on earth I would never buy another car from them.

La atencion fue muy buena,el servicio del carro fue rapido y me lo entregaron en optimas condiciones en todos los aspectos

Service appointment for my C350 AMG - Recall on Airbags

I was very happy with the customer service and attention received and made the process very smooth.

Only decent thing I could say was Joel was better at working and communicating with me towards the very end. However the beginning was horrible. No sense of urgency, rude service managers even the front desk was not welcoming when I came to pick up the car. I was out of a car for over a month causing me not to be able to work and unable to have a pleasant holiday season. I understand they said they were backed up but there was no excuse for the way I was treated. Not bashing Mercedes Benz as a whole but this was my worst experience with them.

Excelente atención y muy profesionales …en especial el Señor Andy Gracia

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Very Poor customer Service. After this Dealership neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all refusing to fix the damage by claiming that it is not their fault. I spoke to both managers of the Miami Mercedes Benz and one of them just said that all they do over there is paper pushing and nothing else could be done for me in the situation.((((( WHAT????)))) I would not expect anyone to say that to me about their job. Especially if you work in the management for Mercedes-Benz. What really happened is THAT they just too afraid to admit that they messed up my interior and it is beyond cleaning and NOW will need to be replaced at additional costs. But Hey if you mess it up - You have to fix it. It is just the rule for all people with dignity. I am still waiting for them to call me back with the solution... to be continued.

I recommend manny fernadez he is the best seller men He help me to buy my new Mercedes

They were very professional and quick.

To say that the customer service in this location is horrific would be an understatement. I made the mistake of purchasing a new SUV there in 2020. The latest string of exactly bad customer service experiences started on Aug. 27, when I asked them for 4 new tires after a regular service appointment showed I needed them. They were out of stock and promised to order and call me me when they arrived. Almost 2 weeks later no one called, so I called on Thur., Sept 2, explained the issue and was asked to leave a message. Three days later on Sept. 7, still no response so I called again and was asked to leave another message. Four days later, after no call back I asked to speak to the Supervisor in Parts, that was Sat., Sept. 11. Miraculously, I was transferred to him and he promised he would call me back by 5pm, but as of today, I’ve yet to receive a call from him. So I called again on Monday and asked to speak to the GM, who of course wasn’t available so I left a message. Finally, the service rep, Andy Garcia finally called back and said he would look into it and call me back. But at this point, two of my tires kept leaking air so I called Mercedes-Benz of Coral Gables, who also didn’t have them in stock but ordered them immediately and I was able to get all new tires installed on Tuesday morning. Andy finally called back to tell me they’re still not ordered, but as clearly they had no interest in my business, I had already gone to another dealer. Turns out as they’re attempting to align my rear tires while installing the new ones, that the alignment was on wrong due to bad service several months before at, guess where? Mercedes-Benz of Miami collision center- due to a truck that hit my rear driver side. I called them up and the manager actually started raising his voice and arguing that it wasn’t their responsibility even though they were the ones who did the work! I called Andy since he was the one who worked with me through the whole collision thing months before and he said he would call the collision manager and then call me back the next morning. That was Tues., Sept. 14. He never called me back. So I called him on Thur., 2 days later, to follow up and he very nonchalantly tells me the collision manager won’t call him back and so sorry there’s nothing he can do. Not to mention when I first went to pick up my car at the collision center when they did the work, after 5 days, my tire was flat, and the rep was going to let me leave there with it like that until I brought it to his attention- then he says that it was a nail. So clearly, he knew there was a nail, and was ok with me leaving with it like that. Then he proceeds to argue with me that it’s not their fault, that the nail was there prior. This is preposterous since it wasn’t flat before I brought it in and it was there FIVE days, again they took no responsibility. So here I am stuck with a broken wheel alignment which they won’t even address and no one cares. This is by far the worst dealership with the worst customer service across the board.

Amazing experience!!! Salim was the best, he helped me Through the whole process and Vanesa was incredibly helpful! Thank you guys for making my experience amazing ❤️😊

It’s nearing the end of 2021 and there is a microchip shortage which unfortunately translates into a car shortage. We were recommended to Manny Fernandez, sakes consultant at Mercedes-Benz of Miami from a great friend who has purchased multiple Mercedes from Manny. There was just one… you read that right, one GLS350 model on the lot which had multiple scheduled appointments later on in the day to be seen and test driven, yet Manny fought his way through a sea of salesmen to locate the key which was neatly tucked in the pocket of another determined car salesman. We drove it and immediately fell in love, and Manny immediately began the process of securing the vehicle to us. When it came time for financing the vehicle, he secured Mr. Yunier Guerra to handle the negotiations with the banks in order to secure an outstanding APR. between laughs, and stories we felt comfortable and safe knowing we were doing business with ethical people, in the midst of a paralyzing pandemic and within the care of a wonderful company whose product we are honored to represent. Cheers Mercedes-Benz of Miami, Manny Fernandez and Yunier Garcia. ⚡️

Excellent service maintenance

Worst experience! I wanted to change my GLC300 for a new one at end of lease. Sales person give the worst service, not too many cars and very expensive. I went to return the vehicle, and Gus Figueroa, Sales Manager offered to purchase it and that I didn't have to ay for the disposition fee or any wear and tear in the vehicle. He sat me with Ashley, make me sign the transfer documents and I left happy to save some money I was not expecting. Over 2 months later Mercedes Benz called me I owed $635 for the disposition fee, so I told them it was a mistake and I would go the dealer to clarify with Gus Figueroa. They look everywhere and at the end only excuse MB did not authorize, I did not purchase another MB, but never contacted me to let me know. Fernando Lopez-Varela, totally unprofessional and rude also telling me I have to pay for it. I made a complaint with Autonation CorporateCustomer Relations and Renne answered me that Mercedes will not pay for the disposition fee I was holding them responsible for. I am not holding MB responsible, I am holding Autonation Responsible for the actions of one of his employees Gus Figuera. This is like MB says Autonation is responsible while Autonation is trying to make MB responsible and nobody take responsibily.

Always the best service in Miami…..friendly and professional!

Best dealer in attention, effort, genteelly and good very good customer service, they do every effort for you convenience than you Manny and thank you to finance department!!

Service is great, kind courteous and efficient. Helpful and thoughtful,l recommend service at this location to everyone. The wait was minimal for me.

My Advisor was very polite, knowledgeable. The waiting time was very fair. Also, I would like to thank you for the Complimentary Car Wash.

The worst experience leasing a car. Manager told me:” take your car and go somewhere else “So what else you can expect from other team members? I want everyone know how unprofessional they are! I am driving now unsafe car and paying for Mercedes. Great deal, no?

Best dealerships in Miami. These guys go above and beyond to service their customers!

Muy buena atención de loas empleados y sobre todo del vendedor Daniel Ferrera;estoy muy contenta con mi Mercedes

Excellent customer service, very professional in the Sales Department. I recommend them 100%

My vehicle was serviced with excellent customer service.

We recently purchased Certified pre-owned GLC300. Not only they lost the 2nd key for the vehicle, the Driver Assist features are not working. For over a month we are trying to get a 2nd key they ordered. We asked many times to make an appointment with a loaner availability to fix the driver assist and getting run around and nobody cares to follow up. This is the worst Mercedes Benz dealership. We owned Mercedes cars for over 20 years, AMGs, etc.... never had these issues until bought this car for our daughter. How can they certify the vehicle without fully inspecting major features? How can they have no follow-ups at the service? How can they even qualify to work with Mercedes Benz??

The first guy that I was talking to wasn?t knowledgeable about the features of the car and the second guy was the only person that knew something but not enough for the sell if anything Joshua should get the commission from the sell because he was great! But I didn?t have any windshield fluid in the car and because the service was so bad I wish I could return the car!

The staff was friendly and concerned about the quality of serviced provided.

Asome the seller was a great person and very profesional

Couldn?t have asked for better customer service, Walter and Daniel made the buying process so easy

My service adviser Justin was very helpful and honest from the moment I arrived. He called me to inform me the problem with my car and the price. Jesus the mechanic was very helpful went with me to see the problem. They fixed the problem in two days and I picked my car and paid for it. Mercedes has changed for the better the service and the staff. I recommend Mercedes to everyone plus I recommend Justin and the mechanic Jesus great job.

Mercedes-Benz as a brand speaks for itself, but its exceptional service speaks louder. In saying this, I must thank my service rep Yorlian Santiesteban for his courteous and professional service; clear explanations, straight answers, timely follow ups and problem resolutions. He is the best.

My experience was awesome I would definitely refer a friend or family member to that location I love Mercedes Benz hopefully in the future I can upgrade my Mercedes to a newer year with no problem thank you you guys are awesome

Quede muy contenta con la atención y ayuda que me dio el vendedor en este local de MB,sin duda que lo recomiendo 100%

Cesar Leon is the best in the service department… Very helpful and always answers all questions..

Service is perfect but your price is high.

Santiago was amazing!!! Help me with everything to buy my car!!thanks

Very good attention by gustavo giralt I will recomen to a friend

They are very helpful when there is a problem

Muy buena la atencion vendedor.

Decent but for the current time due to the shortages of chips

Best customer service ever, I'm been a customer for the last 4 years never had an issue, . every body is on point from the service advisor to the loaner department to the cashier, the valet people, the mechanics, the sales department, parts, etc. . every body is excellent.

My car was towed there to replace a tire and I had to wait 2 days to get it. One of the receptionists told me that my car was ready when it was not so I had to take an Uber there and back home. I was not offered a loaner car. I had to get a ride to the dealer to get the car when it was ready. The Service manager was not helpful. However Carlos was helpful.

I Driving my 3rd Mercedes Benz in the last 9 years Super Happy Bests Cars I Ever Had . Truly a Big Fan from Now On . The Service at Mercedes Bens of Miami is Outstanding starting with Sales Person Francisco Valderama till the Services agents Steven or anybody I need They Rock . Hardly Recommend Mercedes Benz of Miami .

Please do not use the service department at Mercedes-benz on 167st. The entire tag was stolen and they stated they are not responsible. Now a white BMW is riding around with the tag. Shame on your negligence Mercedes. I now have to fight tickets in my name due to the person running red lights with my tag. I have tried everything to resolve all these issues from having the car serviced here. Shame on you all. An $800 jib ending up costing nearly $2000. Car was ransacked and items are missing. What happened to luxurious service?

Excelente servicio del encargado de mantenimiento Sr Luis.

The car of my dreams, I am so happy with my MB. Excellent service of the dealer

Customer service was very good and clean would highly recommend Mercedez of Miami to family and friends I don?t have to worry about after market parts being put on my car and the clean and sanitize it before returning it to me I?ve tried another mechanic to try and save money only to fine myself spending mor money to correct what I was trying to save so I recommend that always take your vehicle back to your dealership

Excelente experience buying a Car. Fantastic team lead by Mr Fernando Lopez. Simona was fabulous!!!! Recommend without hesitation.

Last Sunday my tire got busted, I don't have spare tire I guess because I have "run flat" tires. Put the car on a flat bed. Since it was Sunday afternoon, the security guard stubbornly wont let the truck enter the dealership's parking lot to drop-off the car. I called Gus Cosio, service department, and Gus too talked to the security on the phone, still, security guard wont budge. Gus offered to drive to the dealership to handle the situation. Luckily, we were able to solve the issue with Gus having to drive 40 minutes. The fact Gus was willing to drive speaks volume of Auto-Nation and Mercedes team and their customer service culture. Thank you gentlemen.

I Had a very professional Service Adviser, took care of everything my car needed

Por supuesto que recomiendo Mercedes-Benz of Miami

It is a pleasure to be now part of the Mercedes family. I was a member with BMW, however, Mosies was able to tear me apart from my first love (BMW). Mosies is very knowledgeable, and very personable. I had a stress free negotiation and I walked away with my new ??. I am looking forward to receive the same VIP treatment moving forward.

I used them for a pre-buyers inspection on a 2017 SL63 AMG I was buying sight unseen and am glad i did! Not only were they great to work with, they were fast, incredibly thorough, they found costly issues I would have never known existed. Special shout out to Gus for his help and professionalism!

Do you want service like no other? Come to this dealer. No waste of time. Tell them what you want and they deal and work it with you. Sales Agent Ernesto was patient and very professional. He gave us options and a variety of Auto selections. Finally, my vehicle was placed on order and waited only 1 week. I love this MB. It has been my dream car. Thanks Ernesto and thanks to the staff.

I did not receive any paperwork showing what repairs were done to my vehicle.

My advisor Mr Steven was professional and kept me informed of what needed to be done with my car,I would be glad to go back for services because of his help

The attention and service from Rafael was excellent.

Excellent dealership. Nino provided a smooth and easy buying experience, very professional.

Great Experience, Yoyo is always willing to help and make it a great experience.

Nice place and great customer service!

El servicio de taller de Mercedes Of Miami no es recomendable

Appointment was met on schedule and estimated time was beat by one hour and15 minutes. I was very pleased

I am very satisfied with the excellent service . I am very thankful

Excellent customer service,? facility quality repair and overall ?!!

On Thursday, April 29th, I walked into the Mercedes Benz of Miami looking for my previous Salesman, Mr. Campbell only to find out he retired. I was met by Mr. Melvin Cabrera, he greeted me with a huge smile. I was not there to purchase a car, only to look at a car (Mercedes GLC 300) that I was going to purchase in Naples that Saturday. Low and behold the car I thought I was going to Naples to purchase turned out not to be the car I wanted. The car I wanted was parked in front of the Merecedes Benz of Miami dealership when I arrived (almost as if it had purposely place there waiting for my arrival). I asked Mr. Cabrera if the car was available he stated yes. From start to finish Mr. Cabrera was very professional, he worked very hard to insure that car would be mine. After the purchase of the car, Mr. Cabrera stated I'm not just your Salesman, anything you need to know about the car you can call me. I NEVER had a sales experience like that ever; and this is my 5th Mercedes. A very Professional, very attentive to detail salesman. I have always had a GREAT EXPERIENCE at Mercedes Benz of MIAMI. I can't say that for all Mercedes Benz dealerships. But Miami has ALWAYS been a favorite of mine.

I was punctual and they told me to wait one hour and I had to spend 5 hours. Waste my whole day, and the cost of the services was outrageous.

When it comes to blame game and shell games they are the king st automations. A lazy seatbelt and management they does not show till well after opening and then makes you wait with a blame game. Autonation is not a single team ....