Recent Reviews from Mercedes-Benz of Miami

Had my car needing service and was met with the most professional and attentive individual Carlos Guerrero in the service department. He was able to get my car diagnosed and repaired in no time . Definitely recommend Mercedes Benz of Miami and Carlos in service.

I’ve tried giving this place a chance a few time a. My service experience has always need poor. They don’t do the best they can for the customer. I’ve felt with the same advisor several times and it doesn’t seem to fail that I can’t get my issues resolved or it is a hassle.

Had my car needing service and was met with the most professional and attentive individual Carlos Guerrero in the service department. He was able to get my car diagnosed and repaired in no time . Definitely recommend Mercedes Benz of Miami and Carlos in service.

Never say never and last 2 weeks ago i bought my second MB in this store a GLC coupe, at the beginning i wasn’t really interesting to switch my car, i use to have a c class convertible and a friend of mine use to have a GLC coupe and i like it, i pass by MB Miami by curiosity and meet a salesperson her name is Simona Stojkovska, professional and friendly she proposed me my car same color that i use to have and the unthinkable has happened lol we do the deal and pretty fast, she also was concerned about after the deal for the remaining payment, this person is professional before and after, i defenetly recommended her

Manny was really helpful and Professional

Best service

My service experience with a guy Noel was not so good at the beginning and I was planning to change a dealership. He was never trying to help with questions/issues regards service of my car. Mercedes Benz must have a high standards and quality everywhere: from when you buying a car and after when you need to service it!… But after I asked to change a representative and found Carlos. And this guy is pro and highly recommend him when you need a service for your lovely Mercedes car

Was very difficult to get any one to answer the phone for several days

Manuel Fernandez help making my buying experience a lot easier, very knowledgeable, he’s the best !

I driving today since orlando to miami amazing experiencia! Ashley thank you very much. I aprecciate for everything. And mister fernando very professional about my new purchase car! I feel so happy. Thank you thank you. I

Very good sales person ashley !

Gracias por atender bien a mi sobrino

@fernando and @ashley good job! Thank you I aprecciate:)

Daniel was fantastic! He helped me with all my needs. Reviews on here are true, excellent Mercedes dealership.

Clean, had a nice selection. Offered me the rest of any dealer for my 2020 C63 S AMG coupe.

The best !!!

I will definitely recommend this dealership to my friends. My sales rep was very professional. He didn?t waste my time and helped me with what I was looking for. Thank you Daniel.

I am satisfied with the service I got! Everyone was very helpful.

Si vas a comprar un carro el senor Negron es la persona q tienes q ver es exelente se los recomiendo 100% Gracias Jorge negron por tu exelente servicio

Absolutely terrible customer service...had a lexus for 5 years unfortunately it was totalled...I came to mercedes I now drive an e class 2018 awesome car...wen I need maintenance it' seem like they are the nastiest people there.. u can't reserve a loaner car prior to dropping ur car for service and ur paying extra for this!!!! Should have stayed with lexus!! The technicians keep my car in good condition...wish to speak with them directly..ill probably get people with better personalities..

Horrible customer service; they need better quality and quicker service.

Excellent service and the sales men jorge negron was the best thank you

Was fine and on time. Pleasant atmosphere . Was given back to me when promised.

Great experience. Friendly staff.

Departamento de ventas ofrece un vehiculo y luego cuando se va concretar el negocio que se vendio

Mercedes-Benz charges over 100% for regular service of your car! An oil change which wouldn't be more than $50 at a Jiffy Lube is $500! Plus, something which qualifies as a recall (some models were actually recalled) like fuel leaking, is not covered. They wanted to charge me nearly $3000 to get their problem-now my problem, and danger, fixed. Our Auto Service Advisor was nice until I began removing proposed services from his exorbantly high quote. I don't think it's fair; it's poor customer service and it does not instill confidence in their customers.

it was a horror to buy this dealer for a thousand reasons totally disappointed it is the real disgust I am paying almost 1300 dollars for a car that is useless to me and they treat you like an xxx

Incumplidos mala atención irresponsable !!! Busquen otras alternativas

Mal servicio del departamentos de ventas

Not recommend that dealers. The wrongs customer service with my friend.

Muy mala experiencia a un gran amigo. No recomendable !

Mal servicio...

La atencion al cliente muy mala hacia mi hermano

Q triste y mal servicio de verdad que no lo recomendaría para nada

La atencion del departamento de ventas muy mala

Definitivamente una atención pésima mi amigo @charlialvarez quería comprar un vehículo y la trataron muy mal pésima atención.

I had the pleasure of working with Stefano Simionescu who patiently and professionally helped me complete a transaction of a car I loved. I highly recommend this dealership and specifically this salesperson.

Had a good amount of selection and pricing was fairly reasonable.

Was provided excellent service, very fast and everything was resolved in a timely manner.

Gus handles everything with professional care and is an excellent communicator. Great service, service management and efficient service team.

My experience with Mercedes Benz of Miami was great. From the moment I made contact with Juan Alberto Magallon it was awesome. Alberto stayed in contact with me and answered all the questions I had. They were very patient with me as I was driving down from Pensacola to pick up this vehicle. Alberto was very friendly and knowledgeable about the GLC 300. Alberto was very professional and engaging through the whole process. I am thankful for this experience and I’m thankful for Alberto he is amazing!!!

I just purchased a car from Santiago and he was amazing!!!! Highly recommended!!! When you are looking to purchase a Mercedes Benz… Ask for him!!!!!!

Luis de partes tiene excelente servicio

Excelente buying experience, would come back for a next purchase.

Great professional service! We came back for this dealership for the second time!

It was the end of my lease.. My transaction went incredibly smooth thanks to Ashley. I will never buy anything elsewhere.

Great place to go for your next car, amazing cusomer service, Manny our sales person, was great,( ask for him please) Tremendo servicio, no te presionan, no te aburren y son bastante rapidos, no pierdes todo el dia ahi , lo recomiendo!!!

Just above and beyond , Daniel sale representative was awesome , nothing to say just continue working the same way and please if you want a Mercedes get it here , you won’t be disappointed.

Excellent service and help from the service IGNACIO was more than helpful .

I want to thank Stephan for being so kind and helpful throughout the process of buying our Car with my dad and I. I truly recommend him for anything you need. He explained it all even when test driving the vehicle. Thank you Stephan, YOU ROCK!!!

Received my 10k service and it couldn't of been smoother or faster. Great service! Thank you!

Mrs Vanessa William is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1000 she made over $10,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her Email: vanessawilliam353@gmail.com Or WhatsApp:+1 (336) 612-4060

Excellent… Stefano know always my necessity. Thanks

Once I get to the dealer my service advisor meet me at the door and took care of me. The service on my car took less time than expected

Waited 3 1/2 hours to replace the small auxiliary battery. Cost almost $500. Absurd

My Serviceman ? Carlos?, he?s Great ? he takes Good Care of me, i came in to get tires and an Alignment for my Mercedes..

I’ve never felt so frustrated with purchasing a car before. I would recommend going to a different dealership and save yourself the hassle, time and frustration.

Excelente service received. Justin, as always took care of my GLE-350 for service and the repair of an Air Conditioning leak. My Mercedes was ready in 2 days. They gave my a loaner so I was able to complete all my appointments.

Su buen servicio y sus excelentes carros… el proceso de comprar mi carro fue rápido y con muy buena orientación

The worse experience I've ever have for purchasing a car, I thought when I go to Mercedes will be a higher level of customer service scale, but unfortunately worse of the worse, the team dealt with me very poorly and cheap. First the hided the second key and never give to me until I had to fight for it with multiple phone calls and emails to the sales team with no response back and AutoNation customer relations. Second, I was told the car was inspected and diagnosed with no issues, but with owning the car for less than now, every time I made a phone call, people couldn't hear me, I had to take the car to the dealership and found the microphone wasn't working at all. Not sure how did Mercedes Benz of Miami inspected the car before releasing it for sale. I bought cars before from Classic Honda, Tropical Ford, then Field BMW twice and never had issues, but with my second bad experience with AutoNation Lexus then Mercedes I will never buy a car from AutoNation again. As I said worse of the worse.

HORRIBLE LA ATENCION AL CLIENTE.EL DEPARTAMENTO DE SERVICIO UNA TOTAL BASURA.DOS DIAS SIN SABER DONDE LES DEJARON EL CARRO SOLO PARA CAMBIAR UNA GOMA.EN FIN SON MUY BUENOS PARA VENDER PERO NO PARA MANTENER UN CLIENTE

Very nice purchase experience. I highly recommend sales Ernesto De La Fe. He was very friendly, knowledgeable about cars, and provided me many professional opinions on my purchase.

Great service, fast response and financial support for the purchase of my new car.

I totally recommend buying from Mercedes Benz of Miami, sales rep Tania Prudencio was excellent and detailed at explaining all functions of my new Glb, see her if you are planning to buy a new Mercedes.

Súper excelente y súper profesional el service adviser súper amigable y profecional recomiendo Yorlian santiesteban súper profesional gracias una vez más

Competent and friendly , convenient

I had a great experience at this place, it's a very clean place and the customer service was very wonderful with lots of peace of mind. I was serviced by Leon Cesar he is a very nice Guy , he helped me figure everything out one by one before taking my car to the shop.

Manny Fernandez from the sales department is the guy you must buy your car from helped as if I was family. left beyond happy in my new Mercedes with the best prices ever!

The Service was fast and really great, employees are very professional ?

El personal es excelente, el veh�culo me lo entregaron es solo dos meses

Very good service experience. I have a very good rapport with my service writer Carlos Guerrero . He represents your company well.

Enjoyable - clean, professional

I totally recommend buying from Mercedes Benz of Miami, sales rep Tania was excellent and detailed at explaining all functions of my new Glb, see her if you are planning to buy a new Mercedes. 😊😊

Representative was very accommodating. He was attentive in my concerns.

Nice place to buy a quality Benz and Maybach

good service and they do a very professional job I would like to return to this place I recommend it, Thanks

My car was repaired in a timely manner and I received excellent customer service.

EXCELLENT SERVICE AT THIS DEALER I RECOMEND ALL MY FREIND

Muy agradecida con el servicio que me ofreció Alberto Candelario, MEGA EXCELENTE …Súper recomendado como vendedor…..

Perfect Service

The best customer service ever. Mike Ochoa and Andy Garcia are definitely an asset to this company. Thank you for your services.

Easy and outstanding experience in purchasing our new 2022 EQS 450+. Smoothest and most efficient buying experience we have ever had with any car purchase with Sales Manager Stefano Simionescu. He made everything easy for us with no surprises and excellent service before, during and after the sale. I contacted 6 different dealerships throughout South Florida and found this the best to work with by far. It is clear they care more about their customer than any others and offered a fair and honest deal.

I visited the store several time with a strong intention to buy a car but always left the store feeling offensive and disrespectful.. I understand the market is hot and lack of availability but this is not the reason to provide such a low level service to people interested to be your clients. Love Mersedez Benz but after living in difference countries can say that this store provides the worst service I have ever had experience to deal with. Tried 3 times with different sales persons same results but they have cars. Wish you to experience a better treat!

Ignacio was very friendly and set clear timeline expectations for my service. He called me several times over 2 days to give me status updates and was very easy to work with. Excellent service!

Terrible service department, can’t believe Mercedes Benz USA allows this low level of service. From the online Live chat, to their no response to messages, and the online scheduling is lacking. You should see the way you’re greeted when you get there - I thought it was a joke at first, but that’s how they do it here!

Went to this Mercedes dealership to lease a new Mercedes a while back and no one would help me. I ended up leaving and drove straight to the Lexus dealer and leased a new car there. Lol. This Mercedes Benz dealership has the worst service I’ve ever seen.

Great. Every time i go there no matter what the issues is. They handle it quickly and professionally. Cesar is my advisor. Has great communication. They order me lyfts or uber when i need a ride. And dont even mention that coffe/hot chocolate machine they have for free for their customers.

We walked into Mercedes Benz of Miami looking for a GLA and walked out within 24 hours with a beautiful GLC AMG for a great price. Salesman Santiago Espinosa worked with Manger Mike Ochoa to get us the best deal and finance interest possible with Finance Manger Will Ralph. My spouse and I felt welcomed and at home at Mercedes Benz of Miami. We highly recommend Mr. Ochoa, Mr. Espinosa and even the Finance Manger Will Ralph. Thank you gentlemen for imparting with such knowledge and expertise. We will forever be a Mercedes of Miami family member.

Excelente trato, mucha amabilidad, recomiendo 100% al personal sobre todo Santiago Espinosa

We walked in looking for a GLA and walked out within 24 hours with a beautiful GLC AMG for a great price. Salesman Santiago Espinosa worked with Manger M. Ochoa to get us the best deal and finance possible. My spouse and I felt welcomed and at home at Mercedes Benz of Miami. We highly recommend Mr. Ochoa, Mr. Espinosa and even the Finance Manger Will Ralph. Thank you gentlemen for imparting with so much knowledge and expertise. We will forever be Mercedes of Miami customers.

Horrible customer service! And the cashier guy is horrible with customer

Very quick and efficient. Staff is always friendly! Thank you Yorlian from service for your help

scammers act like a gang and sell problem cars as if they were new

They sold me a vehicle that had body damage and claimed the car was MB certified with out accidents

I can’t begin to say enough about my experience through the whole process from beginning to end nothing but professionalism. My sales man Ernesto made me feel like I was the only client and reassured me of any concerns or questions right away. I would recommend anyone and everyone go to See Ernesto at Benz of MIA.

Después de ver el trato que le dan a un cliente ,no,no lo recomiendo,por lo menos el que está al norte de Hialeah;son unos vulgares mafioso,está desprestigiando a la Mercedes

Actually there is noting here ! They dont have any car , they just have car with to much option and expensivest model , dont go here

Sigan con esa guaperia los que trabajan hay que alguien les va a meter las manos!!

Terrible customer service I do not recommend anyone to buy from this dealer look at the example of the mistreatment they had towards the man who bought his car there is on social networks go to the video look for it

I have had two Mercedes SUVs. I bought both at Mercedes Benz of Pompano. Now I drive from Pompano to Mercedes Benz of Miami. My favorite service advisor Bryan Lastres left Pompano to become the service manager of Miami. I knew it was worth the drive to take my 2019 GLC300 to Miami’s service department and I was right. I had called Pompano Mercedes to first have my GLC serviced. They said Bryan had left for Miami so I thought I would be OK with service in Pompano. After the first phone call there I knew I was headed to Miami and not returning to Pompano. Boy! Was I right ! First class treatment as it should be at Mercedes Miami. Bryan and his team were amazing. My car had its A service which was A+. Nice customer lounge. Friendly yet still keeps sophisticatation in their approach regarding all the staff. The only not so perfect part of my experience was the cashier. He wasn’t friendly and my credit card kept saying approved but he said it wasn’t working. He didn’t have the same friendly attitude as everyone else. My card was charged 3 times and although it showed up on Amex, eventually two of the charges show only pending and only one went through. MR. Cashier wasn’t too apologetic about my concerns that I had three major charges go through and AMEX was sending me texts of large purchase while I was checking out. Yes, it didn’t go through but would have liked MR. cashier to be more concerned. Otherwise everything was Fantastic. Clean car and car was ready when they said. Anything else I need including a new purchase possibly I am headed to Miami. The dealership is right off of I95 so easy in and easy out. ⭐️⭐️⭐️⭐️⭐️

Really good Customer services with Rafael Marzo, He explained all the service that I needed in the best way.

Alex is an amazing service representative. He explained all of my charges in detail and kept me informed about how long my car would take.

Melvin was great to work with along with the service manager. We went back and forth as typical but settled on a price and purchase agreement I found very appreciative. I would gladly do business again and encourage others to visit if they have a Mercedes in mind.

The entire process to purchase a car was quite seemless Especially the person we were in contact with. Albert Candelario

Ernesto De La Fe helped me get my first mercedes, he was amazing. He really got me the best deal, super professional and attentive. Thanks!

Variedad disponibilidad

The dealer from hell.. just a gang of pottermouth guys in charge.. never, ever deal with them

Low class salesmen! I would never buy a car in that place 😱

Horrible place to buy a car

El servisio fue exelente la atencion de los empleados fue muy buena los precios un poco altos pero todo lo demas muy bien

I m in love with my car , Daniel Linares did an amazing job , thanks for everything I m so happyyyy !!

The service for my tires were done efficiently, professionally, and in a timely manner.

Excellent and professional services, Hugo the seller was very kind and really patient whit us.

great team, great service, Daphne Lastre from Commercial made a smooth transaction possible

Daniel Murzullo was fantastic. He is a knowledgeable professional. He showed how passionate he was about pleasing people and ensuring I was satisfied with the purchase.

I had a detailed experience with the service person on Saturday morning 3/19/22.He was very professional,and provided me information i needed. I needed the next time I need service please.

Mala mi experiencia con ellos no me alludaron a resolver mi problema

The service adviser Andy Garcia was extremely kind and patient, he explained everything good and provided me an excellent service!

I had some recalls work done at Mercedes-Benz of Miami, the my service advisor was IGNACIO CIDAD, He was on point with his amazing service. I drove in to the service line and soon I got out my car Ignacio extended his hands with a warm greeting and ask me how he can be at service. To me it's important that the details get taken care of, because those are the building blocks of a great service and this young man nailed it to perfection. The second part that he nailed was the follow up and following through. He called me and texted me to ensure I was aware of the steps to getting my car fixed. Mercedes-Benz of Miami I can tell that Ignacio is genuine with how he treats people, you have a valuable team member.....IGNACIO CIDAD THANK YOU SO MUCH

Great dealer, but even better service advisors. Carlos is the best over there!

Great car-buying experience all around. Alina Shutkova was professional, efficient, and transparent.

I had some recalls work done at Mercedes-Benz of Miami, my service advisor was IGNACIO CIDAD, He was on point with his amazing service. I drove in to the service line and soon I got out my car Ignacio extended his hands with a warm greeting and ask me how he can be at service. To me it's important that the details get taken care of, because those are the building blocks of a great service and this young man nailed it to perfection. The second part that he nailed was the follow up and following through. He called me and texted me to ensure I was aware of the steps to getting my car fixed. Mercedes-Benz of Miami I can tell that Ignacio is genuine with how he treats people, you have a valuable team member.....IGNACIO CIDAD THANK YOU SO MUCH

Appreciation they say is an application for more. if i fail to acknowledge you it'll shows how ungrateful i am. I can't be less grateful to a woman who God has used in blessing me and my family in general. I was introduced to Mrs Lucia Rodney few months back Right now I know how much I can boast of about my financial state. She helped me with the little capital I invested with and I made so much profit for myself and my family. Thank you so much Mrs Lucia rodney, and if you are also finding it difficult trading for yourself contact her now through this. Email: luciarodney95@gmail.com WhatsApp: +19169054120

Best service department ever 5 stars to Gus Cosio customer service

Estuvimos en Mercedes Benz of Miami y nos atendió Tania Prudencio excelente vendedora y persona, muy profesional hizo un trabajo increíble para que pudiera salir como mi carro y el financista también fue increíble no tengo palabras para expresar cómo nos atendieron.

Carlos was very attentive and took care of all of my vehicles needs in a quick and efficient manner. He always gets me in and out quickly.

took my car in to have A/C repaired on a '21 E class. shortly after, my front windshield began to fog up from the outside constantly, in all weather. I had to use my wipers every 30 seconds or less and it was a nuisance to drive this way especially to park. Had to find out the hard way when I could see in front of me, trying to park and operate the wipers all at once, I substantially damaged my front bumper. I called the service department to get the car back in the shop, because I'm still thinking that there's a problem with my A/C. After I find out that my service adviser has left, I ask to speak to the Manager. This person, after hearing my issues, just blamed everything on the weather. when I asked him, if it's normal that I'm in the only vehicle on the road among 300 others in 85 degree sunny weather using wipers, while no else is!!! to this, he offered nothing helpful or useful or even dealership services. he just blamed mother nature. IGNORANT but not rude.

I recommend the service I received .Justin Almonacid was courteous.He got me a Lyft ride home.When he called me to pick up my car it was clean inside and outside.my car was ready to go.

Very happy with my experience every visit.

Service was Excellent and I love the Environment that the workers Provide

Every experience with Mercedes is a pleasure especially service department a shout out to Ignacio for his great customer service making the experience unique attention and taking care of the customers needs was on point.

Gracias al grupo Mercedez Benz de Miami Gardens, especialmente a su manager Mike , al personal de servicio la mayor calificación por su cultura encuanto a detalles agradeciendo con mucho respeto al Señor Andy Garcia y Manny Fernández,gracias por su genuino servicio.

Mercedes-Benz of Miami Service team was excellent from when I called to schedule an appointment for service to the day of drop off to get my vehicle serviced. My advisor Cesar Leon also made the experience great. He was professional, courteous, and helpful and I truly appreciated how he answered questions I had about phone connectivity to my vehicle and demonstrated other vehicle features. Overall my experience was exceptional.

Very polite but full of excuses and prices vary from one rep to another within a week… took it to Benz of Pembroke, way better and quick service

Waste of time. They are a joke. I called for a B2 service, they told me they can't give me a price on the phone and they would have courtesy cars. When I got there they gave me a price of $1,000 more than what I pay in Daytona if I just wait a week. And courtesy car in their world means Uber. I was planning to buy a new Mercedes, but for sure not there.

I always like this dealer, and i recommend the dealer to every one

Excelente Servicio en general. Muy profesional Simona , muy agradecida con su servicio e informaci�n. Gracias

Great experience and Nino Velasquez was very helpful in every aspect.

The service attitude and any aspect is very good, for some car maintenance service is very much in place, worth recommending, after that I will often drive my newly purchased G63 to carry out maintenance

Mercedes Benz of Miami exceeded all expectations when I went there to buy a sprinter truck. Daphne Lastra was my sales advisor and did a super job. She even walked me through the basics of operating a diesel engine. They Price they gave me was the price listed on the MSRP. Which is amazing in this day and age of price gouging at so many different dealers. Thanks again Mercedes-Benz of Miami, I will return. The dogs love it too!

Yorlian was great to work with. He answered all of my questions and my vehicle was ready a day before the promised date. I had a lot of work done and I left the service department with a car that felt 100% better than when I brought it in. I even called him on the way home to thank him again! Exceptional service!

If you ever visit this Mercedes in North Miami, only ask for Justin in service dept. He doesn’t only get the job done, he actually takes his time to walk you through whatever your car needs. He also tells you what services your car will need soon so you won’t be surprised when you get a message on your dash

My service Advisor and salesman who sold me the preservice maintenance were excellent. The cashier didn't provide me with a sale receipt for my credit card. I asked for a copy of the service Invoice to provide to M-B Financial Services (end of my lease). She didn't have one nor could she make me a copy. She didn't staple the pages together. When I asked for water because there wasn't any there each time I checked, she said go to the vending machine. Not customer helpful.

100% good todo excelente 👍

I had an appointment for 10:30 to replace a tire, left service department at 2:30, was told tire was there, had to wait for tire to come from warehouse.

Good and professional services!!! excellent customer service and technical department

Alina is the best seals person in Mercedes-Benz of Miami, so nice and professional !!!

I was impressed with the service I received by Joel Larreynaga. I will recommend this dealership.

Muy bueno

MY EXPERIENCE WITH MY SERVICE ADVISOR STEVE ADAMS IS VERY GOOD. HE WAS ABLE TO EXPLAIN EVERYTHING NEEDED AND MADE SURE I UNDERSTOOD.

Excellent!! Very nice the guy who sold us the new car! Everybody at MBenz Palmetto very friendly!

Thank you for your time today and thank you so much for all your work

Andy from the service department at the Mercedes Benz of Miami is always great. He goes far and beyond for clients. He is very professional and helpful. I am very pleased with the customer care he has provided every time I visit.

Mercedes-Benz has the best customer service ever. Always pleased with them

Service rep was very personable and attentive. Thats good because the service fees here are pretty steep! I wouldn't buy a car here because the sales team is too good to call or even email me when I made a request to trade in my 2007 SL 550. I am currently searching for alternative shops to service my vehicle due to the challenges related to this experience. It's too bad that this has become the norm in the Miami/Ft. Lauderdale Area.

Great experience as always.

Joel Larry was our service rep. and I must say that in the 30 years of buying Mercedes and having them serviced with you (through different owners) that Joel was the easiest person to reach, called me back and communicated with me and he gave me certainty every step of the way and delivered on his promises. Very satisfied and hope he stays.

Al ways a wonderful experience. I took my car in and they went above and beyond to make sure all my vehicles issues were addressed.

Facility got 4 due to Coffee machine broke the day I went.

Picked up a nail in an almost new tire, Mercedes of Miami took care of me straight away, verified a matching replace was in stock and got the car in without delay, even at the end of the day! Everyone was great and extra effort was spent to file warranty papers. A great experience!

I got a malfunction light on my vehicle and had my car flat bedded to Mercedes Benz of Miami. The service team took my car, provided me with a beautiful loaner and made sure my car was diagnosed and repaired properly. I was well cared for by the service manager, Ronnie, and by my service adviser, Cesar. I was pleased with the repair and the service experience.

My experience with Benz always a good experience. The people always willing to go the xtra mile for you especially Carlos G thank you!!

Once again the best dealership I have ever dealt with. Every single time I go to this dealership I have Mr. Rafael Marzo assist me. He’s such a genuine nice guy and he will take excellent care of you when needing service for your Vehicle. Once you are sat down he will check up on you every now and then keeping you updated on your car and on top of that he even gave me a free car wash complementary. He has excellent customer service !!! The only thing I was very upset about was when I arrived to the center to give in my vehicle the valet lady (with curly black hair) was very rude and did not seem to be in such a great mood. I definitely did not like how she handled to approach me to take my vehicle in. Very unsatisfying and unprofessional of her but other than that the dealership is an outstanding place to be when needing your car serviced.

Muy lugar para comprar un buen carro, gracias especiales a Salim, amable y atento.

Services was quick and the staff at MB treated me with the upmost respect and attention. Recommended.

Awesome service! I wouldn't go anywhere else.

Fast service, cordial, respectful, follow up on time, accessibility of the employees

Exccelent. Carlos Guerrero always does an extraordinary work.

All service excellent in finance all in exelent condition

Muy buena atencion y muy bue trato por parte del Gerente y buena comunicacion

Excellent Service!!!

Found the car I wanted online and left the dealership with it the next day! It was a pleasure working with Tania Prudencio, was friendly, provided great service and made sure everything was ready when I got there. The finance part was pretty slow being I came with my check there was no need for them to finance me, but other then that great experience working with Tania!

Service was quick and attentive experience unlike other dealers in town. Joel was my service advisor, he provided me with an extraordinary customer service experience, definitely will be back.

Above professional standards & beyond courteous! I had several issues regarding documented errors that were hindering the I approval of my car warranty and Cesar- the service care manager was able to communicate the situation whereby I had no involvement- he took care of the situation and was able to get the problem fixed and the approval from my warranty. All taken care of with much professionalism and regard to my very busy schedule he even sent a Lyft for me to pick up my car when it was ready.

Service was quick and attentive experience unlike other dealers in town. Joel was my service advisor, he provided me with an extraordinary customer service experience, definitely will be back.

Todos los servicios son excelentes y en su tiempo .👌

Mercedes-Benz of Miami no longer provide loaners to their customers.

Totally rude and disrespectful behavior when making phone appointment. I was asking if there would be a loaner car when I dropped my car for service. I received no answer. When I arrived I was told there would be no loaner and they would only provide a ride one way. When I demanded to see Manager they told me they would provide a ride both ways. This service is not what is expected from a luxury car dealer. Last time I buy a Mercedes.

Bait and switch and obnoxious. Called twice to make sure they have the car I was looking for and was assured they did. Made an appointment to see the car but when I got there they did not have the model that they said they have and tried to sell me another model. Weren’t even apologetic. Just rude.

Great job steve adam, he gave me all the information I need to service my car best. Reliable

I called the dealership twice to see if they had the AMG version of the GLC after I couldn’t find it in the dealership near me. I spoke to a sales woman who assured me they had it and said she would call me if they sold it I got there before my appointment the next day. When I left for my appointment I called again and she assured me they have the car. After driving there for more than an hour, when I got there she told me they don’t have the car and tried to sell me the basic GLC 300. She was also rude and arrogant. Don’t buy anything there!

Customer Service offered by Andy and Fernando is barnone. Very knowledgeable employees that were willing to help. We were lost in that pretty good sized showroom when Fernando approached asking if we'd been helped and led us to Andy in service. What great, positive attitudes they both have. Their energy and willingness to help are beyond and grateful for their assistance.

EXCELENTE SERVICE BY YOYO ALWAYS DIRECT COUMINCATION WITH THE COSTUMER

Most professional CAR dealership team we've ever dealt with. My husband and I have purchased a hefty amount of cars combined and both agreed that the level of service experienced here were BAR NONE. We all know how complicated, tedious car buying could be but can vouch to say that everyone from Fernando (sales mgr) to Andy in the service department are just incredibly amazing. We have brought our car in for service and provided swift quality service to our vehicle. Customer service is really beyond words and their attention to detail are unsurpassable Kudos to MB. Thank you so much for delivering on such exceptional service.

Had great experience, service was quick. they were very professional

Best customer service in town. Thank you Yorlian!

Worst place ever!!! I won’t be surprised it’s because of the color of my skin, I purchased a vehicle that had issues from before purchasing . I told them the issue they said it’s not an issue. After 3 days I return the car for them to fix the issue. they kept the car for 2 weeks they return it and claimed they fixed the issue. After 2 days I found out it wasn’t true. I brought the car to them they sent me to another dealership and they said they would take care of it. They been avoiding my calls and being rude

This is a great location. very professional, customer oriented. I will recommend anyone to go to this location.

I've been having my vehicle serviced at this dealership for the past ten years since I purchased a new 2012 MB C250. I have always received excellent customer services. From the moment I have my car valet parked, to the Service Advisor who prepares a report so that my vehicle can be serviced by their highly trained mechanics, I have always been highly satisfied with the service which I have received from this dealership. I would recommend this dealership to others who are interested in having their MBs serviced, or purchasing a MB. I will continue to be a very loyal customer.

I am extremely happy with my new Mercedes Benz. The services, the package am loving it, specially for what I do. AS a Realtor/ Life insurance Agent am constantly on the road and knowing that they got my back like that, it's just amazing. I will never go back to anything else 💯 happy

This is our third Mercedes-Benz from Mercedes-Benz of Miami. And our third one from Manny Fernandez. The customer service is outstanding as always and Manny is always so helpful and willing to go the extra mile! He takes the time to shows us all the available options and makes sure we leave happy and with our dream car! I highly recommended him and this dealership to all my friends!

Very helpful and professional. Excellent team.

Excellent service!!!!!! Thank you Sales man Manny Fernandez.

Amazing!! So fast and so courteous. I love going to mercedes in north miami

It was overall very good and fun as it should be when purchasing a car and it had me with mixed feelings and emotions fir the first week having a mercedez. I would like to experience it again.

Rafael Marzo of MB North MIami, did a great job ordering the parts and fix my Mercedes very fast.

After experiencing a dead battery, I called for roadside service and immediately drove my car to MB of Miami where I explained my issue and was guided to Andy Garcia, the CS representative. Andy's level of professionalism set me at ease as he explained the next steps to servicing my vehicle. As promised, Andy contacted me in a timely manner to authorize the service order, explaining costs, and the estimated time to expect my vehicle. Thank you to Andy and all of the MB of Miami professionals for getting my vehicle back in proper working condition.

Customer service Rafael Marzo have been a great help to order a part and fix the windows of my wife car very fast. He is always willing to help and reply very fast until the problem is solved. Always will go back to Mercedes Benz North Miami service department for my cars fix and always will ask for Rafael, thanks for your help!

My service advisor Justin was very nice and professional.

Always great service from our advisor Cesar Leon. Always helping us out in everything

My Salesman was absolutely wonderful. If it wasn’t for Juan Negron, I don’t think I would have been able to find my ideal car during this insane shortage of inventory. I truly appreciate how much time he took to help me.

Best dealer in the world Cesar the service guy is amazing he so helpful and organized with your car service visit

If at this facility, make sure to visit Andy Garcia. Andy has been my service representative for several years since I've owned my Mercedes. The customer service level he offers is beyond excellent. Andy is very knowledgeable and is always willing to go above and beyond to resolve any issues you may have with your vehicle. He is the main reason I service my vehicle at Mercedes of Miami instead of the Mercedes of Coral Gables, closer to my residence. I drive 30 minutes more than I have to to know that Andy and his staff will attend to me.

Once again I visited the Dealer ship when I was ready to change my vehicle, and there hasn't being any other Sales persons that can surpass on integrity and positive motivation, I want to congrats Irina Dvoskina for her great help and advise, as well as the Finance person Yunier Guerra, he was also helpful and a super positive person, great vibe and awesome people's person crew.

Very good service provided by Stefano . Smooth transaction . Thanks Will for the financial quick process as well .

I recommend Rafael Marzo, he is what made this visit great not the dealership. People are what makes a service oriented industry great. He was a true professional and honest. Sad to say but that?s hard to find now a days in that industry. I wish there was more advisors like him.

I recently bought my car not even a month ago, there was a problem with one of the tires which I was not at fault. The tire had two bubbles which made me extremes dangerous to drive. I went to the dealership where I purchased the car. The service department was not helpful at all. From the moment I got there the assistant service manager Joel Larreynaga was very rude. Without even looking at the car he automatically wanted to charge me for a new tire. He then proceeded to be sarcastic and would not give me a loner when there was a box full of them. We decided to ask for the manager and he brought us another assistant manager. When I went to pick up the car the minute he saw me he got up, grabbed his stuff and attempted to walk out the front door to leave. When we asked him where he was going, that I needed my car his response was ?it?s past my bedtime?. Overall the experience was not pleasant at all. I do not recommend going with Joel because he will not be helpful.

Very professional and accomodating

Great service and attention. The assistants are very professionals and you have coffee so you can hold the +3 hours I had to wait for for the Service B completion.

Excellent customer service and excellent experience purchasing my vehicle. Very friendly staff and helpful with recommendations as well. Very satisfied!

STAY CLEAR From this location! POOR Customer service all the way up to the GM.

Service was accommodating . Service manager went out of his way to fit me in his schedule while I was on the road . and then diagnosed my problem!🙏🏼

I appreciate all the services I received

La mejor atención que e recibido Felicidades.

WASS EXCELLENT THX

Excellent Customer Service in Parts Department

Simona was really really helpful and patience. No push on the sales.

Everyone here is very friendly and professional. I feel like a very appreciated client here. Will shop here again

Everyone here is very helpful and treated me like a valued client. The buying process was quick and easy. I will shop here again!

Terrible service department- DO NOT buy a car here - they’re slow, rude, will make you wait, and do not listen to your concerns. They also tried to hustle my girlfriend into paying for extras (before they even drove or saw the car) that they claimed were necessary but isn’t needed on a brand new car (confirmed by a mechanic friend and not in the warranty) because they thought they could take advantage of a woman. My friend used the coral gables dealership and had a much different experience.

Great real fast and easy a great place to buy a car

I feel as if I was treated with nothing but care here at Mercedes Benz in miami. Every problem I had got resolved and I look forward to doing more business here .

The worst experience I have ever had at a car dealership. No one ever called me back so I could speak to a sales person. I had to chase my sales person finally when she called me back for any information. I spent four hours at the dealership waiting for the finance person to handle my transaction. The finance manager lied to me and told me that Chase and Bank Of America declined my loan but Mercedes approved it at 5.99%. Then he took off 1% to 4.99 when I said no. I ended up writing him a check for $109,000 and did not finance it. Bank Of America called me the next morning wanting to review information and told me they never made a decision or declined the loan so the finance manager lied to me to push me into Mercedes-Benz credit. Highly fraudulent and I?m reporting it to the state of Florida. The car came in off the car carrier and when I picked it up they were marks and dirt on it all they did was wash it quickly and that was it. The interior was not cleaned at all. Like every other dealer they always wax it and make it pristine but not this dealership. They don?t have a expert to explain the car to you like every other dealership has the sales person sat with me and rushed me for about 10 minutes and did not know the answers or how the car functions. There are many many features that she never even told me about. She did not know the spare tire comes flat and remains flat and comes with a compressor, she wanted to fill it with air. Certain functions have plastic over them inside the car that should have been removed so they could function properly the preparation department did absolutely nothing. After negotiations and deciding to purchase the car, she then told me that they can?t Sully car to me because I?m an out-of-state customer. They only sell to Florida residence. If it was the last Mercedes dealership on earth I would never buy another car from them.

Great service

I fully recommend this dealer, specifically the service provided by Santiago Espinosa. He made it easy to purchase the car and was very professional. Will recommend my family and friends to go see Santiago when they need a car.

La atencion fue muy buena,el servicio del carro fue rapido y me lo entregaron en optimas condiciones en todos los aspectos

Service appointment for my C350 AMG - Recall on Airbags

By far the worst Mercedes in south Florida. Horrible customer service! And stereotypical sales agents. Will never consider business here ever.

I was very happy with the customer service and attention received and made the process very smooth.

I have been to many different car dealerships before and I can honestly say this particular one has very good customer service both with sales and finance. Thank you was very pleasant!!!

The Parts/Service department at Mercedes-Benz of Miami is the most incompetent group of people I have ever met. It was a total waste of time trying to get a simple part from these people

Great customer service. Service Manager Cesar Leon provided an outstanding customer service. I will gladly come back to have my Mercedes serviced at Mercedes-Benz of Miami

Santiago is a great Sales Manager. He went above and beyond to meet my requirements and expectations. Thank you!

No one came to assist me so I left and went to a different dealer. Very arrogant sales people

Worst Service Department Ever - Had an issues with servicing my car due to a simple warranty mistake by another dealership. Assistant Service Manager and Service Manger both refused to contact the other dealership or the Warranty company to work it out. Kept telling me they are not affiliated. I reminded them they all have the Mercedes Name on the Front Door but they refused to assist any further. Took the car to Coral Gables Mercedes and they had it worked out in a matter of minutes. I do not recommend this dealership as they lack the spirit to serve their customers. Save yourself the aggravation and just go to the Coral Gables Dealership where you will find a Team of professionals that want to provide the best service possible.

Only decent thing I could say was Joel was better at working and communicating with me towards the very end. However the beginning was horrible. No sense of urgency, rude service managers even the front desk was not welcoming when I came to pick up the car. I was out of a car for over a month causing me not to be able to work and unable to have a pleasant holiday season. I understand they said they were backed up but there was no excuse for the way I was treated. Not bashing Mercedes Benz as a whole but this was my worst experience with them.

Excelente atención y muy profesionales …en especial el Señor Andy Gracia

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Very Poor customer Service. After this Dealership neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all refusing to fix the damage by claiming that it is not their fault. I spoke to both managers of the Miami Mercedes Benz and one of them just said that all they do over there is paper pushing and nothing else could be done for me in the situation.((((( WHAT????)))) I would not expect anyone to say that to me about their job. Especially if you work in the management for Mercedes-Benz. What really happened is THAT they just too afraid to admit that they messed up my interior and it is beyond cleaning and NOW will need to be replaced at additional costs. But Hey if you mess it up - You have to fix it. It is just the rule for all people with dignity. I am still waiting for them to call me back with the solution... to be continued.

I recommend manny fernadez he is the best seller men He help me to buy my new Mercedes

They were very professional and quick.

To say that the customer service in this location is horrific would be an understatement. I made the mistake of purchasing a new SUV there in 2020. The latest string of exactly bad customer service experiences started on Aug. 27, when I asked them for 4 new tires after a regular service appointment showed I needed them. They were out of stock and promised to order and call me me when they arrived. Almost 2 weeks later no one called, so I called on Thur., Sept 2, explained the issue and was asked to leave a message. Three days later on Sept. 7, still no response so I called again and was asked to leave another message. Four days later, after no call back I asked to speak to the Supervisor in Parts, that was Sat., Sept. 11. Miraculously, I was transferred to him and he promised he would call me back by 5pm, but as of today, I’ve yet to receive a call from him. So I called again on Monday and asked to speak to the GM, who of course wasn’t available so I left a message. Finally, the service rep, Andy Garcia finally called back and said he would look into it and call me back. But at this point, two of my tires kept leaking air so I called Mercedes-Benz of Coral Gables, who also didn’t have them in stock but ordered them immediately and I was able to get all new tires installed on Tuesday morning. Andy finally called back to tell me they’re still not ordered, but as clearly they had no interest in my business, I had already gone to another dealer. Turns out as they’re attempting to align my rear tires while installing the new ones, that the alignment was on wrong due to bad service several months before at, guess where? Mercedes-Benz of Miami collision center- due to a truck that hit my rear driver side. I called them up and the manager actually started raising his voice and arguing that it wasn’t their responsibility even though they were the ones who did the work! I called Andy since he was the one who worked with me through the whole collision thing months before and he said he would call the collision manager and then call me back the next morning. That was Tues., Sept. 14. He never called me back. So I called him on Thur., 2 days later, to follow up and he very nonchalantly tells me the collision manager won’t call him back and so sorry there’s nothing he can do. Not to mention when I first went to pick up my car at the collision center when they did the work, after 5 days, my tire was flat, and the rep was going to let me leave there with it like that until I brought it to his attention- then he says that it was a nail. So clearly, he knew there was a nail, and was ok with me leaving with it like that. Then he proceeds to argue with me that it’s not their fault, that the nail was there prior. This is preposterous since it wasn’t flat before I brought it in and it was there FIVE days, again they took no responsibility. So here I am stuck with a broken wheel alignment which they won’t even address and no one cares. This is by far the worst dealership with the worst customer service across the board.

Amazing experience!!! Salim was the best, he helped me Through the whole process and Vanesa was incredibly helpful! Thank you guys for making my experience amazing ❤️😊

It’s nearing the end of 2021 and there is a microchip shortage which unfortunately translates into a car shortage. We were recommended to Manny Fernandez, sakes consultant at Mercedes-Benz of Miami from a great friend who has purchased multiple Mercedes from Manny. There was just one… you read that right, one GLS350 model on the lot which had multiple scheduled appointments later on in the day to be seen and test driven, yet Manny fought his way through a sea of salesmen to locate the key which was neatly tucked in the pocket of another determined car salesman. We drove it and immediately fell in love, and Manny immediately began the process of securing the vehicle to us. When it came time for financing the vehicle, he secured Mr. Yunier Guerra to handle the negotiations with the banks in order to secure an outstanding APR. between laughs, and stories we felt comfortable and safe knowing we were doing business with ethical people, in the midst of a paralyzing pandemic and within the care of a wonderful company whose product we are honored to represent. Cheers Mercedes-Benz of Miami, Manny Fernandez and Yunier Garcia. ⚡️

Excellent service maintenance

Worst experience! I wanted to change my GLC300 for a new one at end of lease. Sales person give the worst service, not too many cars and very expensive. I went to return the vehicle, and Gus Figueroa, Sales Manager offered to purchase it and that I didn't have to ay for the disposition fee or any wear and tear in the vehicle. He sat me with Ashley, make me sign the transfer documents and I left happy to save some money I was not expecting. Over 2 months later Mercedes Benz called me I owed $635 for the disposition fee, so I told them it was a mistake and I would go the dealer to clarify with Gus Figueroa. They look everywhere and at the end only excuse MB did not authorize, I did not purchase another MB, but never contacted me to let me know. Fernando Lopez-Varela, totally unprofessional and rude also telling me I have to pay for it. I made a complaint with Autonation CorporateCustomer Relations and Renne answered me that Mercedes will not pay for the disposition fee I was holding them responsible for. I am not holding MB responsible, I am holding Autonation Responsible for the actions of one of his employees Gus Figuera. This is like MB says Autonation is responsible while Autonation is trying to make MB responsible and nobody take responsibily.

Always the best service in Miami…..friendly and professional!

Best dealer in attention, effort, genteelly and good very good customer service, they do every effort for you convenience than you Manny and thank you to finance department!!

Service is great, kind courteous and efficient. Helpful and thoughtful,l recommend service at this location to everyone. The wait was minimal for me.

My Advisor was very polite, knowledgeable. The waiting time was very fair. Also, I would like to thank you for the Complimentary Car Wash.

The worst experience leasing a car. Manager told me:” take your car and go somewhere else “So what else you can expect from other team members? I want everyone know how unprofessional they are! I am driving now unsafe car and paying for Mercedes. Great deal, no?

Best dealerships in Miami. These guys go above and beyond to service their customers!

Muy buena atención de loas empleados y sobre todo del vendedor Daniel Ferrera;estoy muy contenta con mi Mercedes

Excellent customer service, very professional in the Sales Department. I recommend them 100%

My vehicle was serviced with excellent customer service.

We recently purchased Certified pre-owned GLC300. Not only they lost the 2nd key for the vehicle, the Driver Assist features are not working. For over a month we are trying to get a 2nd key they ordered. We asked many times to make an appointment with a loaner availability to fix the driver assist and getting run around and nobody cares to follow up. This is the worst Mercedes Benz dealership. We owned Mercedes cars for over 20 years, AMGs, etc.... never had these issues until bought this car for our daughter. How can they certify the vehicle without fully inspecting major features? How can they have no follow-ups at the service? How can they even qualify to work with Mercedes Benz??

The first guy that I was talking to wasn?t knowledgeable about the features of the car and the second guy was the only person that knew something but not enough for the sell if anything Joshua should get the commission from the sell because he was great! But I didn?t have any windshield fluid in the car and because the service was so bad I wish I could return the car!

The staff was friendly and concerned about the quality of serviced provided.

Asome the seller was a great person and very profesional

Couldn?t have asked for better customer service, Walter and Daniel made the buying process so easy

My service adviser Justin was very helpful and honest from the moment I arrived. He called me to inform me the problem with my car and the price. Jesus the mechanic was very helpful went with me to see the problem. They fixed the problem in two days and I picked my car and paid for it. Mercedes has changed for the better the service and the staff. I recommend Mercedes to everyone plus I recommend Justin and the mechanic Jesus great job.

Mercedes-Benz as a brand speaks for itself, but its exceptional service speaks louder. In saying this, I must thank my service rep Yorlian Santiesteban for his courteous and professional service; clear explanations, straight answers, timely follow ups and problem resolutions. He is the best.

My experience was awesome I would definitely refer a friend or family member to that location I love Mercedes Benz hopefully in the future I can upgrade my Mercedes to a newer year with no problem thank you you guys are awesome

Quede muy contenta con la atención y ayuda que me dio el vendedor en este local de MB,sin duda que lo recomiendo 100%

Cesar Leon is the best in the service department… Very helpful and always answers all questions..

Service is perfect but your price is high.

Santiago was amazing!!! Help me with everything to buy my car!!thanks

Very good attention by gustavo giralt I will recomen to a friend

They are very helpful when there is a problem

Muy buena la atencion vendedor.

Decent but for the current time due to the shortages of chips

Best customer service ever, I'm been a customer for the last 4 years never had an issue, . every body is on point from the service advisor to the loaner department to the cashier, the valet people, the mechanics, the sales department, parts, etc. . every body is excellent.

My car was towed there to replace a tire and I had to wait 2 days to get it. One of the receptionists told me that my car was ready when it was not so I had to take an Uber there and back home. I was not offered a loaner car. I had to get a ride to the dealer to get the car when it was ready. The Service manager was not helpful. However Carlos was helpful.

I Driving my 3rd Mercedes Benz in the last 9 years Super Happy Bests Cars I Ever Had . Truly a Big Fan from Now On . The Service at Mercedes Bens of Miami is Outstanding starting with Sales Person Francisco Valderama till the Services agents Steven or anybody I need They Rock . Hardly Recommend Mercedes Benz of Miami .

Please do not use the service department at Mercedes-benz on 167st. The entire tag was stolen and they stated they are not responsible. Now a white BMW is riding around with the tag. Shame on your negligence Mercedes. I now have to fight tickets in my name due to the person running red lights with my tag. I have tried everything to resolve all these issues from having the car serviced here. Shame on you all. An $800 jib ending up costing nearly $2000. Car was ransacked and items are missing. What happened to luxurious service?

Excelente servicio del encargado de mantenimiento Sr Luis.

The car of my dreams, I am so happy with my MB. Excellent service of the dealer

Customer service was very good and clean would highly recommend Mercedez of Miami to family and friends I don?t have to worry about after market parts being put on my car and the clean and sanitize it before returning it to me I?ve tried another mechanic to try and save money only to fine myself spending mor money to correct what I was trying to save so I recommend that always take your vehicle back to your dealership

Excelente experience buying a Car. Fantastic team lead by Mr Fernando Lopez. Simona was fabulous!!!! Recommend without hesitation.

Last Sunday my tire got busted, I don't have spare tire I guess because I have "run flat" tires. Put the car on a flat bed. Since it was Sunday afternoon, the security guard stubbornly wont let the truck enter the dealership's parking lot to drop-off the car. I called Gus Cosio, service department, and Gus too talked to the security on the phone, still, security guard wont budge. Gus offered to drive to the dealership to handle the situation. Luckily, we were able to solve the issue with Gus having to drive 40 minutes. The fact Gus was willing to drive speaks volume of Auto-Nation and Mercedes team and their customer service culture. Thank you gentlemen.

I Had a very professional Service Adviser, took care of everything my car needed

Por supuesto que recomiendo Mercedes-Benz of Miami

It is a pleasure to be now part of the Mercedes family. I was a member with BMW, however, Mosies was able to tear me apart from my first love (BMW). Mosies is very knowledgeable, and very personable. I had a stress free negotiation and I walked away with my new ??. I am looking forward to receive the same VIP treatment moving forward.

I used them for a pre-buyers inspection on a 2017 SL63 AMG I was buying sight unseen and am glad i did! Not only were they great to work with, they were fast, incredibly thorough, they found costly issues I would have never known existed. Special shout out to Gus for his help and professionalism!

Do you want service like no other? Come to this dealer. No waste of time. Tell them what you want and they deal and work it with you. Sales Agent Ernesto was patient and very professional. He gave us options and a variety of Auto selections. Finally, my vehicle was placed on order and waited only 1 week. I love this MB. It has been my dream car. Thanks Ernesto and thanks to the staff.

I did not receive any paperwork showing what repairs were done to my vehicle.

My advisor Mr Steven was professional and kept me informed of what needed to be done with my car,I would be glad to go back for services because of his help

The attention and service from Rafael was excellent.

Excellent dealership. Nino provided a smooth and easy buying experience, very professional.

Great Experience, Yoyo is always willing to help and make it a great experience.

Nice place and great customer service!

El servicio de taller de Mercedes Of Miami no es recomendable

Appointment was met on schedule and estimated time was beat by one hour and15 minutes. I was very pleased

I am very satisfied with the excellent service . I am very thankful

Excellent customer service,? facility quality repair and overall ?!!

On Thursday, April 29th, I walked into the Mercedes Benz of Miami looking for my previous Salesman, Mr. Campbell only to find out he retired. I was met by Mr. Melvin Cabrera, he greeted me with a huge smile. I was not there to purchase a car, only to look at a car (Mercedes GLC 300) that I was going to purchase in Naples that Saturday. Low and behold the car I thought I was going to Naples to purchase turned out not to be the car I wanted. The car I wanted was parked in front of the Merecedes Benz of Miami dealership when I arrived (almost as if it had purposely place there waiting for my arrival). I asked Mr. Cabrera if the car was available he stated yes. From start to finish Mr. Cabrera was very professional, he worked very hard to insure that car would be mine. After the purchase of the car, Mr. Cabrera stated I'm not just your Salesman, anything you need to know about the car you can call me. I NEVER had a sales experience like that ever; and this is my 5th Mercedes. A very Professional, very attentive to detail salesman. I have always had a GREAT EXPERIENCE at Mercedes Benz of MIAMI. I can't say that for all Mercedes Benz dealerships. But Miami has ALWAYS been a favorite of mine.

I was punctual and they told me to wait one hour and I had to spend 5 hours. Waste my whole day, and the cost of the services was outrageous.

When it comes to blame game and shell games they are the king st automations. A lazy seatbelt and management they does not show till well after opening and then makes you wait with a blame game. Autonation is not a single team ....

It was great making the appointment and communication with service rep.

Mercedes Benz of Miami Costumer service department of number 1 taking care the Costumers

Excellent from the minute I arrived till I left Justin Almonacid was very professional and polite it was a pleasure to work with him

After running my credit I did not hear from Alina or Alberto for over 5 days. Once we called back to inquire on what was going on we were treated super unprofessionally by Alberto who yelled at me and cut me off as I was trying to explain my frustration and confusion with the whole process. I then called back to speak to the GM to voice my concerns and he assured me that he would address this issue and that he would call back, that never happened either. The lack of communication on their end and vagrant disrespect towards me is unacceptable. It's not okay to be treated this way by folx who are supposed to be helping me and my husband purchase a new vehicle. This whole ordeal left a very sour taste in our mouths with ever engaging with Mercedes Benz in the future. As a previous Mercedes Benz owner I went back to MB because my experience a decade ago was so pleasant and inviting, but this MB dealer of Miami has turned me off completely and I will likely never return as a customer.

I was taken care of perfectly!!! I brought a list of things to be checked out and fixed!!! Gus took care of me , and as always, took care of every single thing I asked about!!! I come to this Mercedes dealership because I am so pleased with the service and the professional way things are taken care of for me !! I certainly would recommend Mercedes-Benz of Miami and Gus to all my friends!!! Sincerely Ann Banks

Great service and availability

It's been a week since I bought my car. One of the worst decisions I ever made was to buy a used car from this business with cash. The half-truth about paying in-full with my debit card should've been the sign for me to end the deal. The vehicle malfunctioned after driving about 700 miles. It's currently in the shop at another dealership. Unfortunately the return policy is 250 miles. Additionally, the front right fender fell down. My assumption is it was glued in place for presentation for the sale. Very deceptive! take your business somewhere else!

Fast, reliable and the personalized service was the best part of the whole experience. Availability of tires was relatively fast but the attention to detail of the service staff was great. Rafa M did the extra mile every time I had to bring the cars to service.

For some reason MB of Miami Service Department thinking, that if you own MB - they can make unreasonable charges on very basic services. (as example - starter battery replacement) 1. Any MB USA list price for the battery is $260. MB of Miami $333 my question is why is $ 73 over list price? Answer was: "Installation fee, recycle fee and something else". Usually You got paid or discounted if you bring battery for recycle! All places I was replace the battery in my life installation always included in price you pay for the battery! 2. When you do check mark, that you want your estimate in writing, adviser bring you piece of paper, where you can see ONLY battery price plus tax. And when I mentioned about 10% discount coupon I'm received - he said that is not a problem, manager will apply for you. 3. So, finally everything was done, adviser calls you to the casher and hands you paperwork, where you surprisingly see different and much higher price! So you have + $67 labor (to already explained $73 labor, installation) plus $44 "shop supplies for repair order" What is shop supplies $44 for replace the battery??? In my case is clearly ripping off for unreasonable and simple service, like replace the battery... I have good relationship with director of services. He is always trying to help, but in this time I'm very upset and disappointed.

Rafael very professional

Excellent ,knowledgeable and friendly salesman. Gustavo Giral

Professional and fast quality service like no other.

Very disappointing experience. Not what you expect from a high end luxury car dealer. The Covid protocols were a joke.

Great job, wonderful service consultant, timely service.

Great suv great cus service looking for a Mercedes .Mercedes Benz of Miami is the best place

Rafael is a great asset for the company. Keep up the good job.

Excelente service from the service advisor and service team.

ANDY is a true gentleman and a professional. I highly recommend his knowledge if you need service,

Great experience. Absolute professional attention in a very competitive business. This is the only place for us to buy or lease a vehicle .

Nobody told me what was the problem with a new car, less than 11k milles that stop working, not feedback on the repairs. The car was dirty after the repairs, was not even Desinfect being on pandemic. Make me think that MB was not the best option.

Excellent attention, honesty, transparency and speed

Melvin Cabrera really great guy! Kept in touch while I waited for my GLE to arrive. I give him 5 stars ⭐️

My brand new 2021 E 53 amg broke down and completely died after only 600 miles on it. My pervious car which was an e400 also had engine starting issues multiple times but that is another story. I was waiting since 10:30am to have my car towed by roadside assistance but eventually had to call my own tow truck company because it was 8:30pm and Mercedes still couldn’t find the cheapest tow truck company to tow my car. Do yourself a favor and just get a Kia. Much cheaper and same exact quality.

Steven Adams was extremely helpful. I went in to do my annual Service B for my GLA250 and he advised me on additional services that needed to be done. Mr.Adams Customer service was exceptional. I NEVER have any issues with Mercedes-Benz of Miami. I always recommend my friends and family to this dealership whenever they are looking into purchasing a vehicle or making inquiries. Thanks sooo much! I appreciate the service.

Great experience overall, friendly,helpful service

Great Autonation ! Dedication, passion, solution, effectiveness.

Working with Albert Magallon was an absolute pleasure! Albert is extremely patient, we never felt pressured to make a decision, and most importantly, a professional, who knows the car business inside and out. Albert made the car purchase easy by offering a complete walk-around of the car to make sure there we were sure there no surprise once we received the car. I highly recommend you talk to Albert if you are considering buying a new or previously owned automobile

Cesar Leon me ha atendido por casi dos años es muy profesional educado y considero hace muy bien su trabajo siempre soy atendido con prontitud y calidad

Great sales associate - Gus Giral - he was super helpful and friendly!

My new car came with a few details at the painting, but the dealer acted prompt to solve this situation. I?m very pleased.

I was looking to do a trade in for a car with more excitement. I am beyond happy with the quality of service that Wilber provide even so that I?ve told all my friends and family that if they want a mercedes to go to him asap! Honestly best car shopping experience I?ve had

It was a wonderful painless experience. Thank you Francisco Ochoa.

Mr. Ricardo is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.

Excellent services! Salesman Pinder Perez was extremely professional! He was very knowledgeable and polite. He answered all questions with patience and wasn’t pushy! Wonderful buying experience!

Mr. Ricardo is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.

Mr. Ricardo Vargas is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.

I had a wonderful experience purchasing my first Mercedes-Benz! Manny Fernandez provided me with excellent service! As soon as I arrived we went over to look at cars and he explained all the cars features and he was patient when I was trying to decide which vehicle to go with! Manny walked me through every step of my purchase, while answering all of my questions. I am extremely happy with my decision and most importantly the customer service because he made my car shopping experience a great one! I HIGHLY recommend visiting this Mercedes-Benz of Miami dealership and asking for Manny Fernandez!

Francisco went above and beyond to find my car. I live in Indiana and my local dealer could not find a car for me. I had a few specifics I was looking for in my new Mercedes so it was a bit challenging in a time of covid and car shortages. Francisco had my car shipped to Indiana from Miami. It was definitely a different experience buying a car remotely! Walter from finance however was a different story. I had my own financing so I guess he had better things to do, I would not want to deal with Walter again. I felt bad for Francesco having to pick up after Walter dropped the ball on sooooo many occasions. I honestly would have just said “forget it” if I wasnt desperate for a car. I met the transit driver at 8:30 pm on an icy snowy February evening in a dark empty parking lot. Seemed a bit surreal. Not like the normal purchase experience 🤣 I love my new car with the wood grained Steering wheel❤️ It was worth all the stress in the end. Thank you Francisco

I do live in Highland Beach , Fl 60 miles away from the Mercedes Benz of Miami, and anyway I have been taking my car to this location for the past 6 years, Ricardo Vargas as a Sales Advisor is my favorite person in the entire Miami for getting a new vehicle, through him I was introduce to Andy Garcia the best service advisor all over Florida, this people is extremely professional and kind...Andy always explained to me very well with details all the service and prices and timing that my vehicle will require. Also he in checking on my re-calls and he send me remains about bringing my car to their service He has always on the right time everything ready and he is very prompt. I won’t changed my dealer for buying or fixing a car just because of them! People with an excellent service is what all matters.

Alberto Was professional and very knowledgeable great customer service and help us a lot. He showed us all of the cars features and what they do and to go again so he can teach us more. You should consider giving him a raise.

Visite el Concesionario.mercedes Benz. Me atendió el señor , Manny Fernández un gran profesional en su trabajo lo cual me sentí muy agradecido por su trato y por su profesionalidad

Contacted the dealership ordered a 2021 MB GLE 53 AMG. They called me as soon as it arrived which was actually sooner than expected the whole process was smooth and effortless . From the salesman Gus to the finance manager in and out and the delivery was much quicker than I’ve ever experienced. Thanks to Mike , Gus and the rest of the team at Mercedes Benz of Miami !!!!!!

Great service fast response happy with néw Mercedes

I had to take my vehicle for maintenance and it was very convenient the sales rep was very kind and went over every detail with me.

Great Service! Andy is great, he is patient and honest!

I purchased a used vehicle from this dealership in Miami, I live in California and relied on my sales person Albert Candelario to be my eyes and ears for me as I never saw the car in person. Albert and I had many conversations about the condition and history of the car including photos and service records. From the Moment I put the deposit down on the car until the final paperwork was signed was about a month. Albert assured me he went over the entire car and had anything wrong with the vehicle repaired. A small door ding was repaired the headliner was replaced and one of shocks replaced as well as two tires. After several weeks of communicating about the car and the work performed, the car was ready to be shipped and documents sent to me. When the paperwork arrived AS IS was included which was not apart of the negotiations. I didn?t agree to this nor did I sign it and the transition was completed and the car shipped. The day the car arrived I had it inspected by my mechanic and was shocked to find out the entire car has rust! Every metal service under the vehicle and hood including the metal between the windows has extensive rust damage. This was never disclosed! I immediately contacted Albert Candelario and requested the car be returned for a full refund or monetary compensation for this blatant nondisclosure. I did NOT receive a Response! I have email and called his managers Gustavo Figueroa and Julio Cardozo on a daily basis and have not received any communication NOTHING. The car also had a dent in the right front fender, the right front tire pressure monitor not working and only one key was delivered when I was told the car had two keys. DO NOT MAKE A PURCHASE FROM THIS DEALERSHIP!!! Extremely dishonest and unprofessional.

This has been the most pleasant experience - I’ve ever had purchasing a car. I am grateful to have had Gustavo as my sales representative. It was painless no hidden information and very attentive to me as the customer he surpassed my expectations and for that I am grateful.

Service person was exceptional, he went above and beyond to ensure all my concerns were addressed.

Steven was very helpful throughout the process keeping me informed and giving me options and costs before each repair was started. I have a 12 year old AMG SL63 limited edition and it was due for several maintenance overhauls. They were completed on time and at t or below the estimate.

My experience is always the best when I am working with Cesar Leon. The service has been excellent and I have been going there for a very long time.

They open early and my service person was very nice

Overall, excellent customer service and buying process.

Super complacida con los servicios de Manny Fernandez. Es el mejor, super recomendado🤩💯

Very good costumer service

I called to schedule a repair and the person that answered the phone was EXTREMELY rude and disrespectful. I didn?t know the service advisor name and the person that answered the phone became impatient and hung up the phone. I called back several times back to back and NO ONE answered the phone. I had to go in person to speak to a service advisor. This is the FIRST and last time I will visit this location.

My advisor was amazing!!!!!!! He was very understanding and friendly.

I loved my experience at Benz It was very good Nd the wait was very short

Overall a bad experience. Do not come to this location

They put a 245. 40/ r 20 on my rear of the car when it was suppose to be a 245 35/r20. The 40 are much cheaper then the 35 and they charged me the 40 price. Shame on the dealer for being crooked

My experience was Excellent Steve help me right away and took care of everything for me thank you and see you again steve

I went to service my car, Mr Steven Adam's took care of me, he was very polite, patient and easy to talk to

Bought a GLC 1 year ago, CPO. Good price, good condition. Or so it seemed. Within 12 months and after 4000 miles we had to replace the fuel lines (smelled of fuel when heating was on), pads and rotors, steering wheel adjustment didn?t work, AC needed repair. Brakes and fuel lines not covered. The rest, not solved. And no loaner or pick up and I delivery offered. Last time I?m buying a Mercedes.

It is my first time purchasing a vehicle through your agency and has been the most OUTSTANDING experience. Daniel is an excellent professional and great asset to your sales business as well Joshua in the financial department. Great people!

Service seems to have converted to sales, two consecutive visit’s caused me to leave with air-suspension issues that did NOT exist. Additionally, beware of recommendation vice necessities (Service to valued Customers over service commissions for up-sales).

Andy Garcia was very professional and helpful with my car service, he made sure my car received the services it required. Will definitely call him again next time!

Overall service very good. Prompt services on arrival and departure.

Andy Garcia provide best service

Fue todo muy claro ya que el vendedor hizo todo muy bien para que yo decida rapidamente y hasta el final me acompaño en todo

I came in for 3 bulbs replacements for my ML and agreed to pay for the service. However to my surprise, it was done real fast and not charged.

Stacey was an absolute pleasure to work with. Thank you!

Carlos was excellent. He is so personable. First I met him for my 4th service and then he helped with my door panel, which was covered under the warranty of the car. He gave me his cell phone number and was very responsive to my texts. He arranged for a loaner. I hardly waited at the showroom. Very prompt service and explained me everything in very simple terms.

I was treated with kindness, and the service personnel seems to care about their customer in making sure that they understand everything that they will to do to fix your car.

My experience was great and amazing. My service advisor Steven Adams was pleasant and helpful. He explained everything in total details and ensure a timely return of my vehicle.

Excellent service! Thank you Steven Adams @Benz Miami!!!

Excellent experience at Mercedes Benz Of Miami. Clean facilities and well Prepared for COVID. My Service Advisor was Rafael Marzo. Very professional and knowledgeable. Explained everything and answer all my questions. Rafael is an asset to Mercedes of Miami. I highly recommend this Dealership to anyone looking for great service and great customer service.

I gave a low score to the buying process because when I bought my vehicle 3/20 the person that handled my purchase was not that interested in what I wanted he only wanted to sell a car and more concerned with his trading for the day. This particular dealership does not have many sales people of color majority are spanish now so that is probably why I was given the nonchalant attitude. I had to go back there for something and I called prior to going and had to wait over an hours . Not was not acceptable. I've taken my car for tune ups and the car is suppose to come back clean the mechanics grease was all over my vehicle so that simply means that the mechanics are lazy to clean up after themselves and the car wash is not doing a good job, I gave a cleaner car than what I got back,

Excellent care and knowledgeable

Mr Garcia was very knowledgeable , friendly and very helpful. It made my service process easier than it?s ever been! Thank you Andy Garcia

Fare experience considering the covid-19 measures. But disappointed as I expected more courtesy point to point check since my previous visit, i.e.: Replacement of wind shield wipes. Ck of fluids, etc. Now My vehicle inferior was damaged above the break pedal, now is difficult to fit and place the foot when trying to break.

I enjoy go to this location. Rafael make my day, he was super nice, friendly, kind, explain everything to me with details, answer all my questions and earn my business because for sure I will be returning soon to do another maintenance that I needed. Before go this location, I visited Pembroke Lakes location and I did no have that luck how I get here so I really recommend go to this location and ask for Rafael?s help. Thanks you Rafael, I wish everyone provide the service that you provide.

I recently bought a Cadillac ATS from Mercedes of Miami and I am beyond satisfied not only with the vehicle but the overall service. Since I first walked in, to when I drove out, the staff and service was excellent and helpful through the entire purchase. Alina, the sales consultant who helped me was very knowledgeable and attentive, definitely one of the best. Her boss Mr. Ralph, was also a very helpful and consummate professional who got me the best deal and met all my needs until I was 100% sure to purchase. There was a radio issue with the car, but after I notified Alina and Mr. Ralph, they immediately took care of that problem and when I got it back it was restored to perfect condition. I am completely satisfied with my new vehicle and the experience. I would totally recommend Mercedes Benz of Miamj to any friend or someone who wants not only a great vehicle, but an excellent experience.

I was ver pleased with the customer service that I received while I was there.

Yo recomiendo que vayan y se compren un carro el servicio es muy profesional y confortable te hace sentir seguro y confiado es muy bueno el servicio se lo garantizó

Super easy and straight forward. Called me about 4 hours later and car was ready and cleaned. Paid and left. As simple as it sounds. Thanks so much MB of Miami

Excellent service, very professional and gentle. Punctual

I recently purchased a pre-owned 2014 BMW Z4 from these folks. It was the best experience I have ever had with a car dealership. No haggle price, full 3 month 4000 mile warranty. Accompanied by our sales associate, Alina’s, genuine concern for making sure my car was totally ready to be sold as a representative of a Mercedes-Benz of Maimi pre owned vehicle. The service department repaired and or replaced everything found on their vehicle inspection list. Even other items like a long scratch and minor body damage in the front bumper were repaired before I took possession. I will be giving this dealership and Alina our sales person a 5 star plus rating. 🌠🌠🌠🌠🌠+

Jhouse was a top notch professional at all times from the beginning of the process. My partner and I ordered our cars from last year and Jhouse kept us updated and made us feel comfortable at all times until the end. He also made himself available always to us and even after the sale was done he was very helpful and gracious to teach us the functions of the car.

I recently purchased a pre-owned 2014 BMW Z4 from these folks. It was the best experience I have ever had with a car dealership. No haggle price, full 3 month 4000 mile warranty. Accompanied by our sales associate, Alina?s, genuine concern for making sure my car was totally ready to be sold as a representative of a Mercedes-Benz of Maimi pre owned vehicle. The service department repaired and or replaced everything found on their vehicle inspection list. Even other items like a long scratch and minor body damage in the front bumper were repaired before I took possession. I will be giving this dealership and Alina our sales person a 5 star plus rating. ?????

Ended up selling this car as I do not need 2 cars during the COVID pandemic

Steven Adams , Advisor was efficient, friendly and met my customer service expectations. Thank You!

Make sure you go see Lino! He has 27 plus years in the business. He is there to make things happen. Thanks again Lino!

Service and quick repairs on my automobile was excellent.

Atención, material disponible, gran atencion

After waiting several days for my car to be ready (now the third time I had to take it in after my purchase in April - considering it was a brand new car, it had 3 factory defects), I returned to pick it up and return my loaner. The issue wasn't so much with the service or the rental, but with the return: On a Friday several weeks ago, I recieved a call that my car was ready, and I explained that it was too late to go in and could I pick it up on Saturday? The service rep stated that was fine. So I went in on Saturday, was told to go to the desk next to the rental desk to pick up the car and after waiting for some time, and after someone finally showing up, she asked me who called me, I couldn't recall the name and she starts looking for the paperwork and basically tells me, "Sorry, there's no paperwork here for you," as if that were my problem somehow that I needed to solve. So I reiterated that someone called me and that it must be there. She kept looking and told me again, basically asking me to come back another day, since there were few people there. I suggested she might want to ask someone, so she reluctantly asked someone who apparently helped her to find the documents. She then comes back to me and just hands them to me as if I were a bother, doesn't add anything else, like where I need to go next. Since I'm not a mind reader, I didn't know who I had to see next. I asked her what I needed to do, so she tells me to just pick up my car at the service after I show them the docs. I then pass by the rental desk and ask them if I needed to do anything and they said yes, that they would note I had returned the car. Thank goodness I took it upon myself since the first girl basically told me to just leave and didn't mention going to the rental counter despite the fact that I told her I was returning a rental. She basically acted like I was wasting her time and keeping her from going home. This is the type of service I would expect at Carmax, not MB.

The service writer was polite, divergent and informative

Very prompt, cordial, and professional. Also, left my brand new glass water bottle in their outdoor area, and I figured it be lost. Got a call a couple hours later about how they had found a water bottle they believed it to be mine! I was ecstatic! They kept it for a whole week until I had a chance to go back since I live a bit far! 💯 recommend it!

The service was satisfactory. The wait time (after the car is take ) of 3hrs for a simple scheduled maintenance is a bit problematic however.

In terms of my service experience, I brought my car in for service, they completed the service, but my service rep did not speak with me about the findings or recommendations. I later reviewed the paper work, which states two of my tires need to be replaced. What’s the point, of service, if all you do is do the paper work and not speak to me about it. This is the worst service I have ever received

Fire william Ralph on financing hi is lair

Horrorific especially w Mr Ralph william on financing Mr Ralph lair from a to. Z on the process. Shame for MB of miami

Los recomiendo por que son muy profesionales , el servicio al cliente es muy bueno , están pendientes de todas tus inquietudes para poder ayudarte y salir los más satisfecho posible , la verdad que yo salí muy complacida !!!

Guss is the best!! He is always helpful and so knowledgeable. He has a customer for life

I was very satisfied with the service I received. Customer service was very professional and knowledgeable.

Carlos in service department is very knowledgeable, and tremendously friendly, professional, and helpful.

Service dealer was very personable and professional , Called to update us on quick repair

The absolute most pathetic and horrific service experience I have ever encountered from a car dealership in my entire life. I’ve owned many new German cars. First owner of an $80,000 GLC300 4Matic. I just purchased my lease with remaining warranty with the intention of giving it to my son and leasing another Mercedes I want this month. I drove in to Mercedes Benz of Miami very recently to have legitimate issues addressed including a drivability failure which occurred only 6 weeks after purchase and deserved serious attention. Warranty work was approved after receiving a phone call and email. A day later, I received another email stating all warranty work is being declined and that I’m responsible for $5500 in repairs while the vehicle is still under warranty. This is after being informed warranty work was approved. Shockingly, I called Mercedes Benz USA customer service to appeal for assistance and was flatly declined and treated very poorly by them as well. Appalling customer service, I was treated so badly I will never purchase another Mercedes Benz in my life. Both Richard Suarez (Service Manager) was extremely rude, combative, cut me off in mid sentence and hung up on me claiming he had other people to call! Cesar Leon (Service Advisor) ignored my phone calls afterwards. Extremely awkward because I was nothing but courteous and polite in asking them to assist me with what any other dealer would recognize while my vehicle is still under warranty. Mercedes Benz’s motto is the “Best or Nothing”. I can honestly and truthfully tell those reading this that I got the “Best” of absolutely “Nothing” at all. “Caveat Emptor”. Buyer Beware! Truly mortified by this most awful experience that I would have never expected from a seemingly luxury brand. My vehicle completely failed me and Mercedes Benz will not back their product, they would rather place the blame on you instead.

We are very happy with the service received at Mercedes of Miami. Our Mercedes Sprinter van was purchased at a different location, but we brought it in to Mercedes of Miami for two different repairs. Gus C., our Service Manager, made the process easy and painless. He was able to answer all of our questions about the repair. Gus was friendly, personable, and patient with my questions. We were not overcharged for either of the repairs, and there were not any "surprise" fees. 😍

Great! Phenomenal service! Steven Adam ensure my car was repaired properly!

Everyone was very attentive from the moment I arrived to drop off the car. I wasn?t there more than 10 min. A few hours later the service MGR called to advise my car was ready. When I returned for pick up everyone was once again quite efficient. Excellent experience!

I love that the time given for the car to be serviced is accurate. My only opinion is the price for the services is a bit high. I do not think that the labor should be more than the parts and an extra fee should be charged to the customer.

All Service was on Time and Excellent Attention !!

I got a flat tire so I drove in the the dealership without an appointment. They replace the tire for free because I got the tire/rim warranty with my leased vehicle.

Very Friendly and Helpful. More power and God bless.

Service... Yoyo, great guy

Irina The sales person is fantastic but Vanesa the financial person is so brutal and push me to buy so many things extra to make money and I call the next day I buy the car so many time she never answer I?m do disappointed I will never recommend to anyone to go to this dealership I?m so sorry for Irina that is an excellent sales person and so friendly .my opinion is nothing to do with Irina

Great work was very happy with service and with the agent who helped me with the service of my car

Excellent timing and very kind attention. Clear explanation of the service the car needed.

I was satisfied with the service I received. The customer service representative was very professional, knowledgeable and helpful. He listened to my requests and answered my questions as honestly as possible and he was very patient and not pushy.

Me encanta MB of miami ,la atención de todos ahi hacen que me aga sentir super bien en cada compra de mis carros ya llevo mas de 7 años y no pienso dejarlos nunca 🥰🥰🥰🥰

Yo yo was Amazing. Quick and straight to the point. Amazing service.

It wasn't first time I was at Mercedes Miami. Service people are always professional. especially Mr. Yorlian Santiesteban. I will always recommend to visit this dealership for all kind of repairs...

Fui y la atención fue súper buena, los recomiendo 100%

Gustavo Giral was a pleasure. Extremely knowledgeable and professional

I was very well take care of. By the sells person and financial department. It was all very fast. I did not have to wait much like in other dealers.

Excellent services I like to much this dealer is the best one in Florida

Worst experience ever worst service no sense of urgency for customers no mask no solo al distancing at all, I made an appointment at 10:30 am I arrived at dealer at 10:20 am and left the dealer at 3:00 pm for a simple oil change so what’s the point of making an appointment they have no customer service at all worst dealer ever !

Excellent customer service from Steven Adams, as usual

Great customer service. Overall very pleasant experience.

Mercedes does what they are supposed to - no surprises. Returned car so clean. No

I am in California, try to buy a car on this dealership, bad service, paid in full at 3week, still not receive paperwork to sign and pick up the car . Sales ,sales manager Julio and finance don’t want to solutions the problem. not recommend buy car from this dealership, Sales person lied Customer

VERY BAD FOR SALES SERVICE , PAID THE CAR IN FULL FOR 3 WEEK BY WIRE TRANSFER , AND I AM IN CALIFORNIA , STILL NOT RECEIVE CONTRACT TO SIGN AND CAN'T GET THE CAR OUT SINCE THEY HAVE NOT SEND THE CONTRACT TO LET ME SIGN AND SEND BACK TO THEM ,NO RECOMEND TO BUY CAR FROM THIS DEALERSHIP.

Luis Martinez helped me with the purchase of my new 2021 Mercedes. He is amazing! Great experience !

I was nervous about going in to this deal. It was a used car, but Stefano made my experience the best. He was completely upfront and told me that the truck had flaws. I was ok with that. I would say that if you want to purchase a car go to Autonation Mercedes Benz off of 826. That service and care that I received was just like I was purchasing a brand new Benz. I was treated very well.