Recent Reviews from Mercedes-Benz of Miami

This location really really trash I drop off my car n they damage my car n didn’t want to give me a loaner n call the cops cuz I was mad i wasn’t allowed to even talk to the manager really really trash don’t go there bad customer service Gus really trash I think they doing fraud they make my key cuz of a locksmith fraud fraud I will be posting reviews everyday till I’m happy I will be calling corporate everyday Gus trash service manager trash they was yelling

I drop of my car for a car key n they damage my car n don’t want to give me a loaner very trash don’t go there

Maintenance Advisor Carlos was exceptional, he was thorough with every question asked and checked my car before taking it to the garage. In doing so he found some issues that need to be addressed. He was thorough with his consultation and I appreciate his professionalism. My car was ready for pick-up in a few hours and that worked for me.

I was meet with kindness and patience! They went over and beyond to accommodate my needs and I felt I was amongst friends.

Online I made a request to see a vehicle and I was paired up with Melvin. He texted me soon after and we set up a time for me to come in. He kept in constant contact with me. We met at the set time and Melvin was great throughout the whole process, from test driving the car to actually buying the car. He explained everything step by step. Great guy to have as your salesperson. Ask for Melvin.

I recently purchased a new GLE350 from Mercedes of Miami and I couldn't be happier with my experience. From start to finish, the salesperson, Many Fernandez, went above and beyond to make sure I was completely satisfied with my purchase. Not only did he help me throughout the entire process, but he also secured a great price for me. The dealership itself was clean, friendly, and professional. I would highly recommend Mercedes of Miami to anyone in the market for a new vehicle. The quality of customer service I received was exceptional and made the buying experience stress-free

Excellent service and my Mercedes service representative Omar is simply outstanding. Wouldn’t go anywhere else. Thanks Omar for an excellent job as always

Great and fast services,

My salesman Melvin went above and beyond to make my buying experience easy and seamless

I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami

I had a terrible experience. 13 days that I had my car at Service and they still not solve my issue. This is the 3rd time that I had to leave my car with Mercedes and still exactly the same issues that I’m having before. Not happy at all!!!!

I always have a good experience getting my car serviced at Mercedez Benz of North Miami ( Miami Gardens) It’s not the closest Mercedez Benz to my house but I like going there. Carlos has been the person up front most times.He has been great, very professional and exceptionally nice. I have also received the same service from others in the Service Department. Most importantly, my car felt and drove beautifully when I left.

Justin es una excelente persona y la atencion es perfecta

I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami

Cesar Leon, the manager of the service department of Mercedes Benz of Miami gave the most amazing customer service. He was professional, prompt, kept to everything he said he would do and was on time with getting the service done as promised. I would recommend him 100%! He did an AMAZING job. Thank you Cesar!!!

Muy buena atención pero cambian de política de venta muy rápido

It was a good experience, but I had do wait too much to be attended.

Muy buen servicio y satisfecha con mi auto

It’s sad that I received such unpleasant service from Mercedes-Benz of Miami by service director, Ronald Richardson. I am also dissatisfied and disappointed in Reena Nutting’s (Customer Relations Specialist AutoNation) response. Along with the incompetent customer relations regarding the service from Mercedes-Benz of Miami located at 1200 NW 167 Street, Miami FL 33169. I arrived at 10:00am Saturday morning for my appointment. My service advisor was listed as Rafael Marzo on the confirmation email and then Rafael told me to go to Angel Perez as he stated he has nothing prepared for me. Ronald Richardson Service director for Mercedes-Benz Miami 305-952-2291 RichardsonR2@AutoNation.com made this appointment for me. Very incompetent and spiteful. Not sure how he got qualified for the job. Angel Perez then began to assist me. I asked if the tire was there, he confirmed it was. I informed him of what was getting done that day, which was a complimentary ‘exterior detail’ along with a complimentary ‘mount and balance’ along with the new tire and rim. Angel then quotes me prices for the complimentary items. I explained to Angel, that Ronald already confirmed with me on Thursday, that he received the ‘we owe’ from the Pines Dealership. Angel keeps telling me nothing is in the notes. Nothing is in the notes. Angel Perez states that he has to get the ‘okay‘ from Ronald before he can remove the price of $199.99 (detail) $45.99 (mount & balance). Angel messaged Ronald, and Ronald responded to him saying he is in a meeting, and to only text if it is an emergency, Angel told me. I asked to please let Ronald know that I’m here and you need the okay. I waited until 11:30am to get an answer and that was from Brian, the manager. Brian had got back to his desk with a customer, and I patiently waited some more. Brian texted Ronald and he said he wasn’t responding. I said he responded back to Angel. I said “He is purposely doing this to spite me. Imagine I come exactly at 10am for my appointment, and have to wait 1 1/2 hours because the service director, Ronald, was being very sloppy and unprofessional by not including anything, no notes for my appointment that he set up for me. A tire was not ordered for my appointment for Saturday morning. The appointment that Ronald scheduled for me on Thursday. The tire could have been there for Saturday but I had to reschedule for Tuesday and lose pay. Imagine you had to reschedule twice because a tire was never ordered for both times.” Brian finally got a hold of Ronald on the phone. And then my car was finally ready to get serviced, with the correct charge amounts. When my car was done. I asked for the old rim back. And Angel Perez LEFT IT ON THE GROUND FOR ME TO PICK UP AND PUT IN MY TRUCK BY MYSELF. NEVER OFFERED TO PUT IT IN, JUST POINTED AT IT FOR ME TO GET IT. As a woman, I find that very disrespectful and unprofessional as I should not be lifting anything, especially if I just paid for services performed on my car at their Service Center. *Before I got a hold of the manager…… I saw a ‘new guy’ named Austin, who valet my truck in the service area. As he walked by the desk I was sitting at I asked “Could you please look to see if you can get a manager please?” He replies “That is not my job. My job is outside!” And walks away. I did let Brian know and I believe he was spoken to. As I did not want him entering my truck after that very rude comment. I would NEVER GO BACK to this dealership again. Disorganized, no ethicality, unprofessional, incompetence and just plain rude service.

I have had THE worst experience at this dealership. I would highly recommend not ever purchasing and or servicing your car there. Cesar Leon in particular was my “point person” and he was always unhelpful, rude, and made me feel uncomfortable.

We went for an oil change. They are very professional.

I have been taking my 2012 Mercedes Benz C250 to this same dealership since I purchased it new in 2012. Every year I have faithfully taken it here for my all of my annual maintenance service(s). I have never missed, or neglected to take my car in for annual maintenance. I would guess that this is one of the main reasons that I am proud to say that I have NEVER had any major, or minor issues with the performance of my car. Could I probably have had the annual maintenance done for significantly less at another auto services business? Probably, but I feel a lot better knowing that I'm paying for auto mechanics with excellent experience, and the formal education to work on my car that is the best in the Mercedez-Benz industry. For 11 years now, I continue to feel very pleased with my car's performance EVERY time I leave my driveway.

Excellent service attended by Mr Angel Perez. He took care of each detail giving a very best assistance.

Alen was very helpful with the issue I had with my car

Very professional 👏

Fue muy bueno

I had a very unpleasant experience with the service department in Miami. The customer service of the service advisors I encountered is subpar, more specifically I was assigned Justin A. When I arrived I waited almost 45 mins - 1hr with no greeting or explanation that anyone would be with me to help. Many of the advisors were standing around talking amongst themselves. I inquired about the wait to one of the outside service ladies and was told by her that he was ready for me. He has me to take a seat at his desk and then proceeds to tell me to go wait in the lounge again and he will be with me when he is ready. His demeanor is very cold. I explain the part that needs replacement with pictures and he dismisses me and said we will call you with the diagnosis. The diagnosis took 3 days to only confirm what I already said was the problem. They tried to include maintenance on parts that were already changed recently along with services that were already performed via my confirmation on the phone. I read over the paperwork, he lied about reasons for denial, but whatever. We agreed to order the power steering pulley and change the serpentine belt and battery. It took them an additional two weeks, several texts and lies on phone calls about service times, to install the parts and return my vehicle. Absolutely unacceptable. I have been a Mercedes Benz customer for well over 10 years and have been serviced at dealerships across the south and I can assure you that the quality of service here does not match the prices or the standards of Mercedes Benz. I do not recommend. I really hope they get some better customer service skills soon.

Excelente Servicio, muy amable y todo el proceso de compra muy rapido. El carro hermoso

It pains me to downgrade my satisfaction with this business but they have slipped on the banana peel since the COVID-19 pandemic. 1. Our service advisor is the best and that's why we still patronize this dealership. He is always polite and responsive. 2. The service department is overwhelmed with the number of cars. We usually have to leave our cars for 1-2 weeks and the problems aren't being fixed. Sometimes a new problem occurs within 10 miles after leaving the shop. 3. The service level at the loaner counter is terrible. The dealership has reduced the available loaner cars and understaffed the desk. We have had to wait well over an hour to get a loaner car. The loaner desk has been closed until 10 am on a recent visit. The person behind the desk has no sense of urgency and poor customer service skills. 4. I drive an older model vehicle. I feel that the technicians are not well trained on older cars. New technicians are likely trained to work on the newer models with minimal time getting certified on cars that are over 10 years old. Sad but true. ?

Everyone was super attentive and helpful at my time of visit. I was provided a nice 2023 rental car until my car was ready and the service took a lot less than what I was expecting. I would recommend this service to any Benz user.

UPDATE JANUARY 2023 After years as a satisfied customer, it pains me to downgrade my satisfaction with this business but they have slipped on the banana peel since the COVID-19 pandemic. Still better than the Coral Gables dealership. 1. Our service advisor is the best and that's why we still patronize this dealership. He is always polite and responsive. 2. The service department is overwhelmed with the number of cars. We usually have to leave our cars for 1-2 weeks and the problems aren't being fixed. Sometimes a new problem occurs within 10 miles after leaving the shop. 3. The service level at the loaner counter is terrible. The dealership has reduced the available loaner cars and understaffed the desk. We have had to wait well over an hour to get a loaner car. The loaner desk has been closed until 10 am on a recent visit. The person behind the desk has no sense of urgency and poor customer service skills. 4. I drive an older model vehicle. I feel that the technicians are not well trained on older cars. New technicians are likely trained to work on the newer models with minimal time getting certified on cars that are over 10 years old. Sad but true. 🙄 ============================ I finally found a Mercedes Benz dealership in Miami that earns the Mercedes Benz brand but only after several terrible experiences at a closer in "miami" dealership. But worse than the cost of unnecessary services, they managed to break something every time I was in the shop. When I questioned the service adviser about the newly broken items, he said "that happens to everyone". When I escalated to the Service Manager, he said that they offered a higher service level to people who bought their car at the dealership but he would put me on the VIP list. Imagine that! I vowed to never go back and started looking farther away from my home when I stumbled on Mercedes Benz of Miami in Miami Gardens. I was immediately impressed by the customer service mindset. I was greeted and helped out of my car and directed to a receptionist who determined who my service adviser was. Then I was asked to wait while my service advisor, Gus Cosio, was notified. Before I could complete preparing a cup of coffee, Gus was ready. We met in his office while he reviewed all the maintenance records pulled from the Atlanta dealership where we used to live. Gus explained to me and my daughter about the services that needed to be performed and also recommended waiting on some service items which could be done at the next service appointment. We were offered a Mercedes loaner car for two days while the car was serviced. The vehicle was serviced and delivered back to us in a clean, working condition. I finally remembered why I bought a Mercedes. Again, I will say that this dealership, owned by Autonation, lives up to the standard I have come to expect from a Mercedes dealership. There is such a contrast between this dealership and the "other miami dealership" that it can not even be compared. Don't get fooled by the Mercedes sign; in Miami, if the dealership isn't owned by Autonation you're certainly going to get shafted. I WILL BE BRINGING ALL MY MERCEDES VEHICLES TO MERCEDES BENZ OF MIAMI FOR MY SERVICE NEEDS. It is a bit of a drive but well worth it!

Great experience!

My experience was awesome with the great customer service of Melvin and Angel

My visit was very enjoyable and my professional advisor was knowledgable and friendly. He maintained contact and informed. Great Job!!!

Great service! The overall process took about 30 minutes.

Great attention to the staff and they always provide the best.

They provided great service (under warranty) and even paid for my Lyft home. Thank you Andy for great and friendly service.

Great service! The overall process took about 30 minutes.

I had a great experience, the attention to detail was excellent. They took care of everything in a timely manner and with great customer service.

I had a great experience, the attention to detail was excellent. They took care of everything in a timely manner and with great customer service.

Excelente servicio unos de los mejores sin duda alguna en ele te servicio en todos los sentidos

Angel is a great service advisor!

Excelente servicio unos de los mejores sin duda alguna en ele te servicio en todos los sentidos

I have a very good opinion of the service provided by Mercedes Benz, especially Gus is the one who always receives me with his unbeatable kindness.

My service advisor Andy really did everything he could for me to take my car with me. I really appreciated very professional.

Cesar Leon is the absolute best.!He is always professional and goes above and beyond to ensure customer satisfaction.

Carlos is amazing!!!

Received the usual excellent service from Carlos Guerrero at Mercedes Benz Miami. Recommended 100%!

Cesar was able to exceed my expectations in servicing my vehicle. He was able to quickly understand what my expectations were, and was able to fulfill them. Very professional!

How Can a Mercedes Benz dealership never have any loaners. Bought an S550 , and i could never get good service at this dealership. I came in for a serious problem where the car breaks by itself and the emergency break engages also and wont release. The service guy basically told me on Saturday that they wont be able to look at the car until Wednesday and that its probably better for me to take it somewhere else. Even though he asked me where i bought the car and i told him it was in his dealership. By telling me to go to another dealership, not only he is putting my car in danger of damage but he is also risking my life. Is this Mercedes service ??? never buying a mercedes again.

Never will go there again, Will not sell a car Unless it is 20k above MSRP.

Great Customer Service! Highly Recommend Carlos to help you out with any vehicle issues or questions you may have!

Angel made the whole experience easy and seamless. He is very professional, efficient and friendly.

I loved my sales associate who was Simona. She was phenomenal. She was very informative. And as a woman, I dread the car buying experience. She made me feel comfortable and confident in her having my best interest at heart. I was very pleased with my experience with her. However, Raul, the person who was in finance. That experience wasn’t so pleasant. He was very much condescending, high pressure and pushy on selling me the “add ons”. He made me feel like buying the pre maintenance package was a now or never thing. Even after expressing I wasn’t comfortable with the payment. $3k later for 3 years of maintenance when I barely put 5k miles on my car a year, I now know he totally got over on me. Oh and the $1708 “vehicle protection”. And after doing research, I discovered I could’ve bought that package later on when I felt more comfortable. And that my maintenance wouldn’t have even equated to that much. $4708 later for 3 years… And the package is non refundable apparently. As a repeat client of this dealership. This is now my 3rd Mercedes from them. And as someone who has an 800+ credit score. I would’ve liked to have been treated better. Needless to say, this will be my last Mercedes with them. Fast forward, I wrote the same review on another platform. Had someone respond to contact the GM. I called and he’s on vacation and won’t be back for a week…this place has become a joke. It has gone down hill in the last decade.

Perfect, full attention to detail and speed in processing the sale and delivery of the vehicle

Literally the worst dealership. They dont hold up to theire warrenty. your car breaks they basically say its not there responsibility after just a few months on a brand new car. Dont buy from here. SCAM

Horrible!! Very rude!! Bad experience and we bought 2 cars there

They need new management in this place. No one knows whats going on. I'm shocked a Mercedes dealership can operate like this. @the manager, learn some professionalism!

Staff very helpful Overview of the layout of business very clean and organized.

I ordered a new GLS from Francisco, he was very good, he always answered my calls, sent paperwork to me in another state so I could sign and get my car by the end of the year. Automation’s network was very easy and convenient. Francisco also followed through with the transport company to ship my car to the west coast. I am very happy with Mercedes’ of Miami!! Great job everyone!

IT WAS THE ONLY PLACE WHERE THEY TREATED ME WELL AND I WAS ABLE TO GET THE CAR I WANTED

the person who attended me was one of the best since I am buying Mercedes, excellent!

Worst service ever never buy from them I bought a brand new sprinter with multiple issues I scheduled 3 different appointments and they always said they are too busy come back another time

Exelente atención!!!

Your price was 40% higher than Mercedes dealer (Autohaus) in Peoria, Illinois - I am not pleased. I understand the Miami market prices are higher hit 40% is ridiculous.

Excelent customer service, fast and convenient The best Mercedes Benz dealer in south florida

Very good 👍 and helpful 👍 5 star service. I would recommend to anyone.

Nice experience, we had to take the car in for service and it was a very quick and painless experience. Thank you Justin and team.

Naturaleza

Great service, very professional, good inventory

Great service Hugo Bowen help me with everything I need it and am happy with my new car

They are the dealership I will BUY soon💗 The Staff were very NICE...

I really liked the service, quickly repaired the car and the price is good. I will recommend this place!

Very good service. Andy Garcia was a very good Service Manager. He was very nice, honest and caring. He did what was necessary to satisfy me as a customer. He went the extra mile. I am happy I was referred to him.

They were very up front and honest which was refreshing. They told me exactly what I needed and didn’t need to do in my car.

it was relatively quick and efficient. My service advisor Angel was very helpful.

Andy is a lovely professional. Also, make you to feel you are I good hands. In order way he is trustable. You don’t see that everyday,

My sales Consultant's name was Salim Jaouhari. The service was amazing, being so, that I purchased the S500, 2023 model. He was very detailed and knowledgeable. I'm a business owner, and employees like him are hard to find, and you need to keep them happy. Once my lease comes due in 36 months, I will be calling him. Sincerely, Michael J. Mijares

I am a working Mother very busy with 6 kids?..I was in the North Miami Mercedes dealership, once to purchase, the guy told me my previous car was a piece of junk, it was a 2 year old beautiful Infinity, second time to bring in my new Mercedes for oil change, had an appointment, waited 50 minutes and still didn?t see me, saw my person that was supposed to take care of me , talking to a random lady with no appointment, I asked who she was, they said she doesn?t have appointment, I took my Keyes and left?.. 3rd time was the worst, my car was towed in to N.M.B. FL, service department on Miami Gardens on Monday Morning and never received a call about my car. I called in at end of day they told me they will let me know what?s wrong after they inspect car. I called next midday, the guy in charge of my car named Alan, said rudely to me , why are you calling me, I told you we?ll let you know, we won?t get to your car till Thursday . I asked for a loaner, he said wait on line , no cars available. I told him to please update me, he never did , I had to call on Thursday to see why they didn?t look at my car yet.. man at cashier was very rude too. Promised never to buy Mercedes again.

La atención fue excelente

Eva Madera, she's an excellent sales associate. Experienced Calm easy going no pressure.

Angel Perez performance was Awesome! He earned a stellar award for going out of his way to accommodate the customer!

Professional attention

Mercedes Benz of Miami provides you with excellent customer services. Upon your arrival for services someone is there awaiting to take care of your needs. They also provide complimentary services during the time of your vehicle is in there care. They also try to find ways to make you happy.

As usually , I had the yearly review done in nobember 22. After a few weeks, and less than 50 miles , an alert screen advise me that the coolant level need to be checked . they performed a total check and told me that a big repair was needed ($ 13,000 ) what a surprise after paying about $1,000 for the annual check . I guess that the repair was done properly but we will see . The big complaint IS trying to contact over the phone , impossible , several intents and hours wasted waiting before contacting with a person and when that person tried to conected me , another nightmare and more waste of hours of my time . NEED A deep review of your telephone systems . Less machine time and more interphase with a person on a reasonable timeframe . Horrible service

Very disappointed on the lack of knowledge this location has to towards vehicles. I would not recommend for servicing your car especially if you trust their opinions on your car. Sadly I did and that almost cost me my life and no one cares . Save your life and find another location. Or maybe they don’t see value in my car since it’s not an amg

My experience about the service I get always from the location I take our cars is excellent.

Wonderful experience. Got what I was looking for . Excellent customer service

The best deal and communication on my new G63 ,,,I will always appreciate for Jhousse agent who is personal agent

Went to Mercedes Benz Miami after losing faith in Mercedes Benz Fort Lauderdale. Glad I did. Rafael my sales person was amazing. Best one I’ve ever dealt with. Professional, Prompt and just a great guy. Josh in Finance was also amazing. We purchased an extended warranty. Josh made a process easy and was a pleasure to deal with.

I want to the dealership because I had a flat tire. My service manager saw me in a timely manner and kept me abreast of the status of my car. I had no problems at the dealership.

Went to Mercedes Benz Miami after losing faith in Mercedes Benz Fort Lauderdale. Glad I did. Rafael my sales person was amazing. Best one I?ve ever dealt with. Professional, Prompt and just a great guy. Josh in Finance was also amazing. We purchased an extended warranty. Josh made a process easy and was a pleasure to deal with.

Very Good , very satisfied in buying a used mercedes benz vehicle

Amazing dealership very friendly and courteous staff!

Service was completed in a timely manner. Service Technician was professional.

Thank you Mercedez - Benz of Miami have great customer service , steve suazo is a great salesmen very helpful we went from homestead to miami gardens and we got a great deal 🌠🌠🌠🌠🌠

Respondi a un desperfecto de emissions por la ,Mercedes Benz en Minnesota . Lleve mi sprinter cargo 2500 , del 2014 . Me dejaron saber que califico para el arreglo de El desperfecto de las emissiones.Ademas me ayudaron a diagnosticar otro problema de la Luz encendida, para chequear El motor.

Great experience. Andy was very helpful and efficient.

Great service from the moment you walk in. Very attentive and friendly.

Had a good experience at the dealership. I did set an appointment that somehow got lost, despite me receiving a confirmation. The attendant didn’t try to help or offer any solution. After setting a second appointment, I was able to get service without issue. I received good follow up and a courtesy ride home without having to wait at the dealer.

Good service

Carlos knowledgeable polite and thorough Great experience

Absolutely dissatisfied. They tried to charge me double for inspection of the car . It’s a rip off.

Excellent service and attention to detail. Hats off to my service representative Cesar Leon.

The representative Andy amazing!! Keep up the good work guys.

I am super satisfied with my service every time I bring my car in. Carlos is the best listener, and does exactly what you ask for.

Si es hispano venga bien vestido de lo contrario no lo van ni atender,los vendedores se quejan del maltrato a los clientes de parte de los managers hacia las personas que no lucen adinerada experiencia que vivi personalmente ,te tratan de vender el vehiculo $10,000 o $15,000 por encima del valor y cuando le dices que eso es ilegal te dicen gracias que te valla bien, es orrible pienselo antes de venir a este dealer

Carlos is great! He is always extremely thorough and make sure to get me an in and out it as quickly as possible.

Good services

I took my vehicle for maintenance & repair . Gus took care of my vehicle and they fixed in less than a week. Amazing work, highly recommended!

El peor servicio una irresponsabilidad total. Fui para sustituir una batería auxiliar y salió el carro sin aire y para revisarlo cobran casi 400$ solo la revisión. Ni siquiera teniendo la conciencia de que salió dañado Justo allí al recibirlo hice la queja y me dicen que no pueden hacer nada que pague la revisión no importa si llego funcionando y allí con ellos adentro salió sin funcionar. Además que puede existir una vinculación entre lo que se hizo con lo que se daño. Y el manager tampoco resolvió ni siquiera consultar con el mecánico que pudo haber pasado. Posiblemente un corto circuito y daño el módulo. No vayan para allá. Una irresponsabilidad total y no les importa el cliente en lo más mínimo. Solo quitar dinero.

Excellent service.

Best customer service I have ever experienced.

Please visit another location, service employees are entitled and unwilling to help. I wish I could give them 0 stars.

My service appointment from Start to Finish was Second to None. My Service Rep, Ignacio Citadel deserves a Raise!!

Buen stock de repuestos y vehículos, buena atención con espacios cómodos y agradables

Excellent timely service as promised Rafael exceeded expectations

Yes, Carlos Guerrero and team provided great, timely service.

My first time there, Ángel Pérez made it a easy, explained everything to my clear and understandable Kept me posted on the process of my car Great Service Thank you so much Ángel Pérez

They have very good customer service. It was a good experience all around. And Gustavo was extremely helpful, through the process.

Eva muy profesional, excelente vendedora muy respetuosa y positiva. Gracias Eva

My first service at Mercedes Benz of Miami was excellent. Ignacio took good care of me. Happy to see Michael B my salesman from last year who kept in touch to make sure everything went well throughout the year. Awesome crew. ❤️ 💕 💗 Love you guys

I was disappointed that Mike Ocha the GM of mercedes dealer did not honor the corporate Mercedes Benz discount if it was submitted correctly This was unfair and it showed me that the dealer doesn?t go my Mercedes policy Daniel the sales person was excellent I high recommend him he is a very honest gentleman

Very expensive

Terrible customer service when servicing your car DO NOT RECOMMEND TO ANYONE, was told to wait 3 days without a loaner for them to determine if I can get one. Completely unprofessional and no regard for there customers.

Although the advisor said the service was 2 hours and he offered a ride/ I was waiting 5 hours, with 2 kids. Very disappointment. I will drive to Coral Gables for next service.

Best Dealer ever, excellent professional service to the customers

Last week I met my new service manager, Justin Almonacid, for the first time when I brought my Mercedes GLE in for servicing. I found Justin to be personable and knowledgeable as he explained the various servicing procedures that needed to be performed on my vehicle. He answered my questions directly, giving me a sense that his objective was to provide me with the highest quality of customer care. I look forward to placing my Mercedes vehicle in Justin's capable hands in the future and I would highly recommend him to other Mercedes owners.

My last visit was excellent as usual . Gus Cosio is very professional .

Very good customer service

Andy Garcia and the Staff at Mercedes of Miami Service are always excellent and Andy really goes above and beyond to help the Customer. Thank you so much 😊

Very disorganized. Routine service took 2 hours longer than what service advisor predicted.

Great customer experience and very quick turnaround. Rafael Marzo is a great service advisor. Kind, honest and knowledgeable.

Cesar leon y very friendly and professional y handle very good the situaci�n of my car .

Gomas que en la calle están 2 mejor

Great service and professional

Por el servicio Exelente Prontitud en recibir el vehículo y Reparacion

Vine hoy a servicio, es sabido lo caro que es, y el carro lo dejan extremadamente sucio, ya van más de 2 horas desde que llegue, pésimo servicio. No quiero disculpas de ningún manager de antemano. Nuevo servicio: 12/10/22 Los precios Mejor ni hablar. La atención de Justin cero empatía, si hubiera algo menos que el cero le doy esa calificación. La gente va a los trabajos sin deseos de ayudar ni deseos de que los clientes estén satisfechos. Ni porque pagas un carro caro tienes atención de calidad. Este dealer es pésima atención, pésimo costumer services. De nuevo ahórrense el tiempo que me van a localizar para disculparse. -0 estrellas con ganas de terminar mi lease

Service manager was very attentive a Nd every time I went by there he took very good care of my consern very good costumer service

This was a lease buyout transaction and it was pretty straightforward.

No good services 👎

Best experience!! Rapid response !! Great service!!

I always have a great experience every time I go to this dealership.

Fast service and the people in the parts department were very knowledgeable and accommodating when I wanted to see the part I bought.

Miserable service. I phoned to book an appointment for recall service. Recorded msg urged me to book online instead, which I did. In the booking I described exactly the service I needed. When I arrived at M-B, a 45 minute drive from home, the service director informed me they didn’t have the required parts. I told him I described what work I needed in my online appointment request. He answered, ‘we don’t look at that until you come in.’ So 90 minutes of driving wasted. Bottom line: if you MUST come here, make your appointment via phone. If you aren’t getting recall work done, GO ELSEWHERE! There are other, independent and good repair shops in the area that provide good customer service and quality repairs at a fraction of the outrageous prices charged by Auto Nation. UPDATE: After seeing the response below I phoned Mercedes twice at the number mentioned and got the service department. No one knew the name of the general manager and could only promise ‘someone from the team would call me.’ When I explained that the GM said he wanted to talk to me, they agreed to find out who that was and request that he call or email. No one has called or emailed me. Just another indication that Autonation/Mercedes isn’t serious about customer service.

Great place! Albert Candelario is a very nice person, a great seller, and very professional.

Carlos was helpful and stayed in touch. Facility was welcoming and staff was polite and helpful. Was able to get in and out quickly on day of pick-up. Thank you for the LYFT pick/up!

We were traveling from Lakeland to Miami for a few days on vacation but when we passed the Mercedes Benz dealer in Miami we were curious to see the cars. Daniel Linares Marzullo's treatment was very pleasant and professional that we returned home with a new car. From one to ten I give them a ten. Joseph & Teresa Dresdner

I had a really good experience at Mercedes Benz of Miami. Eva was very professional and an amazing seller. From all the other car sellers I visited, this one was one of the best.

I am beyond glad that a colleague of mine introduced me to Simona at Mercedes-Benz of Miami! It was such a pleasure working with her. We spent close to two months searching for the model I wanted and she got it! The transaction process was entirely smooth and I am so happy with my new vehicle! Thank you x10000 Simona and MB of Miami!

They replaced my car battery and washed the car. I was in and out in a second. Great service!

My sales rep Manuel Fernandez was exceptional in his work. He delivered what he told me . I can recommend him without any doubt.

Fast experience and car was great ? they picked me up from the airport and went right into the right things

Worst Mercedes Benz dealership in South Florida. Worst customer service specifically from the manager.

For the past five years, I have been taking my car for service at your location. Cesar Leon is my service representative. The greetings and the service received from Mr Leon has always been excellent, beyond expectations. I value the knowledge I received from him on how to use and knowing the fixtures of the car. I strongly commend him as a valuable employee for the company.

Excellent service, finished on time and all is well.

Terrible customer service and lack of professionals working in the service department. The manager, Bryan Lastres specifically, was extremely rude and after having the same issue with my vehicle sensors four times, they were unable to help and on top of it wanted to charge for the service when it is a manufacturing problem. After purchasing over 10 vehicles with Mercedes Benz in the past couple of years we are extremely disappointed and will no longer be returning to this dealership.

Excellent customer service Clean facilities Quick check in and check out

It was a pleasure working with Mr. Suazo in the purchase of an s560 at the Miami Gardens dealership. Steven was always very responsive to my questions and addressed them in a professional and polite manner. Excellent experience.

Las líneas telefónicas de servicio son una total catástrofe tengo casi 3 días pidiendo una cotización y nadie sabe dar repuesta, no conforme con eso cuelgan el teléfono no me parece una buena atención

Outstanding service and Helpful staff

I appreciate how professional they are.

I have been Mercedes Customer for over 11 years and I always had received the best service. Gus Cossio is so diligent and customer service focus giving me the best service ever.

Love Gustavo and the whole Mercedes-Benz experience, I plan to be back!

Excellent services, great customer services

Irina and Alberto went far and beyond in order to find myself the perfect car. I highly recommend this location which had different high end options.

Great professional buying experience with Daphne Lastré

My experience was a fast easy process salesman Gustavo was very knowledgeable and pleasant he explained everything step by step I love Mercedes of Miami very pleasant atmosphere

Awesome ? Always Great Service when i go!! My service man Carlos the Bedt it is..

Andy Garc�a very professional employees. Really good and very happy experience

Santiago Espinosa did an excellent job, great attention and service, our family had a amazing experience buying our first Mercedes.

Exelent costumer service

Fue una compra incre�ble. Todo fue sinceramente r�pido y claro, me ayudaron mucho para que pudiera salir con el carro y totalmente satisfecho.

If you want to wait over an hour after your appointment time just to see the advisor, this is your place. What is the point of getting an appointment? And again after a week, promises not kept, no calls, no loaner, 3 days of diagnosis for an already known recall and simple stuff...

I've been going to Mercedes Benz Miami for years and have always had great customer service. My service rep Jay Torres is professional, attentive and cares about his customers. Jay works with my schedule as off as it can be, and ensures I feel treated like a loyal Mercedes Benz customer. Thanks to not just him but the managers, valets, car wash techs, cashiers and loaner car specialist its never a hassle. KUDOS TO YOU ALL!!! UPDATE 2022!! Well the service reps have certainly changed, younger crew but they are very professional, polite, patient and knowledgeable so I give them kudos. It's been a minute since I've taken my car in, some changes surprised me but it wasn't bad. Although i would have preferred a car to run my errands, they did make sure i got where i meeded and provided transportation to get me back. I have a new service rep, Andy Garcia (not the actor) he's a very polite young man. He was knowledgeable and funny, explaining all the new changes. Thank you Andy for all your help.

THIS MORNING I WENT TO ASK FOR MY 2022 MERCEDES C300 AMG WITH 2000 MILES ON THE ODOMETER, AND THEY COULDN'T FIND IT / IT WAS LOST AT DEALER, AFTER AN HOUR THEY FOUND IT / THIS IS THE WORST SERVICE I RECEIVED AT THIS BRANCH THEY DON'T ANSWER THE PHONE, THE VEHICLE IT WAS DELIVERED ON FRIDAY AFTERNOON BY THE TOW TRUCK AND AT THIS POINT I DON'T KNOW WHAT HAPPENED TO THE VEHICLE ESTA MANANA FUI A PREGUNTAR POR MI VEHICULO Y NO LO ENCONTRABAN / ESTABA PERDIDO DESPUES DE UNA HORA LO ENCONTRARON /ESTE ES EL PEOR SERVICIO RECIBIDO EN ESTA SUCURSAL NO ME RESPONDEN NI ATIENDEN EL TELEFONO EL VEHICULO FE ENTREGADO EL VIERNES EN LA TARDE NO SE QUE LES PASA

Nice luxury cars I absolutely love my new C300 thank you Melvin for your assistance and good customer service...

Purchased 2022 Mercedes SL. Came on Sunday noon and got a great service by Alina Shutkova. Very friendly and attentive to detail.

First and foremost I must say this is my first time visiting this location and it’s different then where I normally go. When I first got there no one greeted me unprofessional I had to find someone to let them know I was there for my appointment. Then when the advisor went to my car he didn’t introduce himself I had to walk up to him unprofessional. My information was gathered I was given a ride to a place of my choice. My car was with them since 8:30 I didn’t hear anything back about my vehicle until about 3pm. I must say I went here because it was close and I needed someone to check my vehicle out because of the alarming message I received on my vehicle. I really don’t think I will be returning.

These guys are great! Andy really took care of all the car needs and answered all my questions. Professional, knowledgeable amd accomodating.

Hugo was very helpful and made our purchase possible. Definitely recommend and for sure I will be back in the future.

Excellent, knowledgeable, and professional customer service.

100% Good Customer services, information, everything clear.

The staff were great and patient and easy to deal with.

Car was in for repair and they didnt fix the issue, its back and has been sitting for 4 days, still with no answer as to when I might get it back

excellent attention mrs. tania is a love, very diligent and always looking to meet the needs of customers, too cute, thank you very much

Excellent customer services ... Salim our seller was amazing person ... Also Raul they help to us .... Thank you

Ignacio was a excellent! He, and the new advisor that was in training whose name escapes me, was courteous and professional

Excelente servicio y atención por parte de Julián Sánchez 💯 % recomendado thank por la ayuda campeon

Amazing service 🤗

Great but expensive.

I came in to buy a jug of coolant, they had it. I got the check coolant level warning. It only needed about 20oz. Nice looking showroom. Saw the new SL63 in person for the 1st time. Still have my sights set on AMG GT. Until now I have never liked a car so much that I was planning on keeping it the rest of my life. I love my C63 AMG. Aftermarket wheels make the car. Front: 19x9.5, 265/35ZR19. Rear: 20x11, 295/30ZR20. .

My advisor Carlos is the best

This IS a sales and finance team that you can trust! I purchased my dream roadster in fantastic condition. After three weeks, I had a loose piece of plastic trim that flew off the car. There would have been little way of knowing this issue existed on the car when I bought it. I took it to the dealer the day after this happen and the SALES TEAM DID THE RIGHT THING! They agreed to make the car perfect. I could not be more appreciative and respect greatly that they, without question, delivered a PERFECT car to me.

Excelente servicios es mi dealer por preferencia

Really good service!

Professional dealership very good service and excellent coffee and good staff

Thanks to Miguel for the impeccable experience buying my car! The best Sales Associate!

this bad review is for the service department, I took our 2021 Gle350 for a warranty claim there, our driver seat leatherette was peeling of and cracking, our car has less than 20k miles and its only 1 year old. They told my wife that it wasn't covered by the warranty because the most probable cause was "the way my wife seats in the driver seat" this was so ridiculous that at first, I thought my wife was joking. Just to make it clear, my wife its 5'9" and only weight 140 pounds, so she is not a big woman, but even if she were, again our car its only 1 year old and we will expect better quality and care from Mercedes Benz. I was so frustrated and angry that I called the dealership where we bought the car from, Mercedes Benz of Pembroke pines. What a difference, they told me to take the car to them and within 5 minutes the manager agreed and approved the seat cover exchange, it was a clear manufactory defect. I told him about my experience at the other dealership and he told me that these cases are usually at the managers decision or discretion, but he said it was clear our seat was defective and not our fault, he had seen this before and by common sense, it can't not happen to a 1-year-old car. They ordered the part, and our car is back to new, I hope this service manager at Mercedes of Miami starts caring more for customer service and even if the car wasn't purchased at this dealership, it still deserves the same care.

My sales consultant Melvin Cabrera was very knowledgeable and professional. He kept me informed throughout the entire ordering process.

I got the best price and the best service and even after I bought the car they helped me with every question I had about the car go to Simona Stojkovska

Service advisor Ignacio Cidad was very helpful,courteous and knowledgeable in helping me with the purchase of 4 new tires and alignment on my vehicle. Made the whole process smooth and simple. He?s an asset to your service dept.

The wait for a sample service like diagnostics will take you 2-3 days when you can go elsewhere it only takes about an hour they won?t inform you of the backup keep your car without a loaner

I would recommended this place with my eyes closed. They helped throughout the entire process, making it easier and pleasant. The advisors constantly guided with all the necessary information and my car came out in perfect conditions.

Francisco was amazing! He was attentive and was able to get us exactly what we wanted over the phone! When we arrived at the dealership, Francisco had everything ready to sign and we pulled out with our new car in less than an hour. Thank you Fransico!

CARLOS IS ALWAYS VERY NICE AND HELPFULL

Not sure how loaner car works. Took car in on Thurs; was not taken in to maintenance bay until Monday. Took a week after that to get it fixed. Was a waiting kist for loaners. But when i picked up my car, people were dropping off their car and getting loaners imediately.

Ive been coming to this plce for 5 yrs to do my service and communication is always an issue. But this time was too much, my service agent did not communicate for more than 5 days but would read my text messages and just not reply. I would call the service line and wait hrs without anyone picking up the phone, I would call the sales line and they would just transfer me back where no one ever answers the phone. Finally I had to bother my sales person whos the ONLY person that helped me. I wish service agents would have better communication and service like my sales agent.

Excellent service provided by Alen Konstantinosvkiy of Mercedes-Benz of Miami.

Excellent service provided by Alen Konstantinosvkiy

Had a great experience with them. Extremely excited

Horrible experience. They can not send me correct documents more then 5 months. Every time when I call they transfer from one agent to another and at the end no one knows what they need to do. Extremely bad communication and horrible customer service.

No les recomiendo el lugar es uno de los peores son carros caro y pesimo servicio es una falta de etica lo que tienen en este lugar .Llevo dia scon el carro en mantenimiento y ni me lo an mirado tampoco me dieron otro carro nuna mas compro en este dealer

Mercedes Benz of Miami is by far the best dealership when it comes to quality and customer service. Do not hesitate in taking a visit if you are in the look for a new or used car. The staff there treats you with the utmost respect. Look for Irina she is a sweet heart!

Alen was great assisting my vehicle servicing needs within a timely manner and was very patient in explaining and prioritizing the work needed to be done.

Daniel was my car salesman. He was amazing. Worked very diligently and swiftly to find what I needed even before I arrived at the dealership. I was specific in my requests/wants and had been looking for the perfect “family” car for almost 8 months. Visited many Mercedes dealerships and was ready to trade in my C300 sedan for a truck to fit my family life. Daniel sent pictures as proof that he had the car I wanted on the lot. I was so impressed by him doing that because many car dealers lie and say that they have the car you want (even when they don’t) just to get you in person to look at and possibly purchase another car. When I got there, I realized that the car I wanted had light colored interior seats and that’s not great for my twin toddlers. Daniel didn’t give up easy. He helped me get exactly what I wanted: a beautiful Glb35 AMG with red leather interior. I cannot reminder the name of the finance guy I worked with, but he was also awesome. The whole process was quick and easy. No hassle and I was on my flight back to NY that afternoon. I couldn’t be more happier about my purchase and experience at MB Miami. I definitely recommend.

So I’m in the market for a new suv. I went to Mercedes Benz of Pembroke Pines and the inventory was very low like 15 cars too in used sections. But the service was great someone came to me and offered help immediately 5 stars for Pembroke Mercedes Dealer. After I left there it was around 8 and I decided to go by the other Mercedes dealer next to palmetto expressway. I got there around 8:20 to my surprise the inventory was way better than Pembroke but the customer service was terrible I walk the entire lot for 35 minutes no one came to me and ask do I need help or can I assist you not even the security. So I wrote down as much info I can gather to compare to other dealers. I said to self this is why their inventory is still stock and who would want to buy a car from a dealer who shows no interest in getting you the best deal possible.. Major red flag 🚩 so they get ⭐️ star. I will continue shopping around

Good customer service

I always enjoy coming here. I have an excellent specialist name Andy Garcia. He?s a superb human being, great skill and good communicator.

Had a service appointment at 7am on Tuesday. Service manager finally greeted me at 7:40am. Was told the repair would take 1-2 days. Called in Thursday at 12:04 because I?d never heard from the dealership and no one was available to speak but was told I?d be called back. Didn?t happen. Called back at 5:24pm insisted on speaking to a manager. Was told the repair wasn?t started - staffing shortage. Picked-up car at 6:30pm because I need the car. Will try again next week.

Very good attention. I appreciate and recommend seeing Cesar

I just bought my Venza at this dealership. The experience was very pleasant. Salim took care of me and had me out the door just as promised. He even came in on his day off to finish the transaction. Highly recommend.

Daniel was awesome with the purchase of my car, every step of the way

Service was amazing they were able to advise me on the best options for my s580. Car went in for the 10k service and had to replace a tire, they sourced the tire fast so that way I could get my car back in 48h! Special thanks to Gus and his team!

Espectacular y muy buena atención de Hugo Delpino en repuestos. Muy recomendable.

S�per contento con el trabajo y el servicio del Sr Stefano

Kudos to Joel Larreynaga for helping me to resolve an unfortunate bumper mishap and to David Garcia for helping me to resolve a MercedesMeConnect issue. Much appreciated.

all the attention very good, fast and above all the cordiality and the excellent attention from Mr. Cesar, I am very satisfied, thank you

La mejor atención que e recibido Felicidades.

Car service is horrible, up charge and up sale everything. $298 for checking a battery!!

Súper buena atención los mejores de Miami

Scheduled appointment for sprinter to include 20k check, two tires changed and Hermes chip to be completed. All details provided in advance. Told Hermes chip would be available. Appointment Tuesday noon. Showed up on time. Waited 40 minutes for service adviser. Told sprinter service could be completed by Friday but no Hermes chip. Told they typically don’t service vehicles for several days after drop off. Never experienced such poor service. Still no Hermes chip.

Because the service is super good! They solve everything quickly… I love the Mercedes cars!! They are safe, comfortable and great to drive!

excellent service provided. I was kept up to date throughout process.

Mr Andy Garcia, he is the best one of Mercedes-Benz of Miami.

Very bad experience first and ladt with service dpt. mi car 3 days there the part never arrived. Impissuble to call only messages they dint answer. I could never talk to the service manager and the person who received my car the name Carlos. Very bad customer service. Be advice I dont recoment them. I collect my car and when to another part what a difference. I try them because I work very close. What a nad experience. One star just for my education. What a waist of time.

Hello I been taking my car here for maintenance for years and it’s always been a pleasure , Ignacio from the service department always take good care of me and stay on top of any maintenance need it in the car. They even send me in a Uber home and get pick up when my car is ready , couldn’t ask for more . Great Custumer service 🙏

I have always dealt with the Fletcher Jones group and they are better from beginning to end much more friendly

After moving to Miami from LA, I was in the market looking for a car. I was fortunate to have been connected with Eva from Mercedes Benz of Miami. She was incredibly knowledgeable about all of the cars and its details, professional, quick to reply to messages, and very transparent (what customers appreciate the most). Anyone looking to purchase a Benz in Miami, I highly recommend you speak with Eva!

It’s always a pleasure visiting the service department Andy Garcia is always helpful.My car is serviced in a timely manner.

Everything went well

Rafael Marzo was very nice, he answered my questions Thanks

I brought my 2021 AMG in for a recall notice that I received in the mail. Normally I would go to Kendall but I went to Miami location on 1200 NW 167st. Which was a big mistake. I had a few concerns that I needed to get checked out. My car is under full warranty they kept my car for three days without even offering a loner I was told that it would take 2days to do a diagnostic and was never called for a loaner vehicle on top of that I was told my Car had a Crack tail light and it shifted which was totally a lie that they wanted me to pay for that was recanted and they said it was the housing had shifting on the tail light which I never heard of. My car was filthy upon me picking it up NO Complementary car was and on top of that I left with a $400. Dollar bill which as I stated before my car was under total warranty.

My experience was nothing short of wonderful. Ignacio went above and beyond to assist me. The entire team is warm, welcoming and professional- an example of A class service. Thank you all very much.

I love Mercedes of Miami. I got there and Gus the service manager was great . The mechanic Marko was amazing and took care of my car so well. I had to come in for a service and the wait time was not bad at all. I look forward to come in to service my vehicle.

I had a great experience at Mercedes of Miami. I took my car in for service on Thursday. My service person informed me that it will take most of the morning to service my car. They offer me transportation to take me home while they complete serve on the vehicle. I took advantage of transportation and I am glad I did. Once my car was completed he called me and immediately transportation was there to pick me up and took me to Mercedes of Miami to pick up my car. Thank you Mercedes for that service. I was able to take car of things while you service my car. I was pleased.

Great experience ,second time ,I hope more

Excellent service, very welcoming. Helped me with my trade-in and choose the right vehicle for me. Will definitely return to this dealership!

We went there to pick up my husband's car and it was so dirty we had to wait after them having a car in the shop for a week they brought it back to us dirty

very bad service

Excellent service very professional. Helped me with my trade-in and choosing the right vehicle for me. Will definitely return to this dealership.

Buena atencion y profesionalismo

Excellent customer care and overall experience. Use of technology to show me updates and car condition was very helpful. Thanks to the team - Ronnie, Priscilla and Benny!

What a "great" customer service. Parts department dont care to even anwer the phone. Simply hanging up on you after waiting on hold for a while. 3 time in a row. 'way to go' mb. You customer care goes nowhere along with the quality of your cars/parts.

Staff is very fire friendly, polite, and they are always trying to help

Very Professional Service and excellent care. Carlos was wonderful. He made sure all the eligible work was done on my vehicle. He was very knowledgeable about what my car needed. Thank you so much.

Appointment went as scheluded, on time and without any surprises.

Buena experiencia y buen trato.

Great experience! Loved working with Josue!

First time at this facility. Very well atención and details of my car’s needs. Supervisor in charge very professional. I was very pleased with the service.

Súper contento y agradecido con el servicio, el trato y la paciencia del señor Stefano Simionescu. 🙏🏻

Just come to pick up my Cupe E450 2019, but in one hour left Dealership on NEW E450 2022. The shortest CarDeal in my Life. Thank you

Encantada con el servicio y la atención del señor Stefano Simionescu. Muchísimas gracias de verdad no tengo queja alguna de el, sin duda el mejor vendedor de todos se los recomiendo al 100%

Mercedes-Benz of Miami made buying my new car very easy! They were flexible and accommodating and I feel they went out of their way to make sure I was able to take home my dream car. My sales person Jhousse was and still has been very attentive and made sure everything went perfect. Any questions I have he responds to me immediately. Thank you all at Mercedes-Benz of Miami! I love my GLS 450!!

Do not, I repeat do not use this dealership for any used cars find a dealer you can trust and have it transferred. They do not care about safety to the customers all they care about is turning the used car around as soon as possible. Sold me a 2018 Jeep with 5 yr old tires ,management said and I quote " I don't have a legal responsibility to change the tires because of the age the next person may now catch it ,or may not care ",forget legality how about morally if some has a blow out because tire is old and dry rot then what will update this review asap they're holding my down payment hostage since i retuen vehicle for numerous reasons. At the corporate office today seeking some assistance Buyer Be Ware They made me pay for tires 1278.00 can't wait to see carfax saying they installed 4 brand new tires and charge the person after I a higher price

Yunier (F&I) and Gus (Sales professional) made the buying experience smooth and fair

Excellent service

The best service department ever. Especial thanks to Cesar. Great communication from beginning to end. Highly recommended

10/10 would recommend. Easy process & the best dealers to work with!

Very professional, quick and efficient.

Very precise on appointments. Knowledgeable advisors. Prompt service.

Carlos was super nice and treated us awesome. Amazing service. I give him 10 stars

Stefano (sales) and Joshua (business office) are true professionals!

Alen K. my advisor was phenomenal! From start to finish he listened to my concerns and was able to order my tires in an timely fashion. He followed up and called as needed. Very happy with my turn out. Thank you so much Alen!!

My Jupiter red car clear coat is peeling everywhere and they will not fix it 2017 gla only 12,000 miles

Excelente servicio y trabajo

The service attended didn't follow up with me like he said he would, I had to keep calling to find out what was going on with my car. I've been to this location twice, and they refuse to give me a loner car, even though they were keeping my car overnight. The other dealership that I deal with makes me feel like family. I never have to contact them as to when my car is ready; and I never have a problem getting a loaner car.

I really like this dealership and service department. It used to be top tier, but the service department has slipped in the past 2 years. I'm not sure if it is a pandemic created shortage of technicians or something more problematic, but my older model Benz cars have had problems immediately after leaving the shop. I also noticed they broke my front grille and glued it back together instead of replacing it. That was upsetting. I hope they can get back on top of their game... soon.

my service advisor was very knowledgeable, and courteous

Un servicio rápido , y buena atención

It was the awesome sales team for me! Hugo rocks!

Hugo was great, wasted no time in showing us the selection of cars and made the process smooth and quick. Truly appreciate it.

My service agent Hoel is excellent, keeps me updated and informed?

Although I came in with my approval usaa bank letter it took extremely long to meet with Joshua to do the closing ( he did apologize). I got there at 11:00 am and did not leave until 7:00 pm The car did not have a car manual I have asked Miguel Diaz twice to please mail me one along with my key covers that I was not able to get since service was already closed when we finally got done with the signing and I still have not received it. Nice man but a bit forgetful, can you please send me my items, I would appreciate it.

I worked with Rafael for approximately two weeks from out of state and when I arrived in Miami my car was waiting just like he promised very satisfied with Mercedes-Benz of Miami Beach

Great service and customer service!!!

In a very difficult market with very few alternatives available, MBofMiami once again surpassed my expectations both in customer service, knowledge of the market and the vehicles available, and the financing options. Kudos to Fernando, Alina and Josh! thank you!

Stefano and Raul made my leasing experience outstanding! Than you!

Great service would recommend. Attentive, friendly.

Excellent sales support from the master salesman Stefano Simoinescu in very difficult times for the auto industry. Continuing with 30 years of MB loyalty. 5 Stars

Don’t buy used cars from them!!! This place sold a used “certified pre-owned” Mercedes without disclosing that it had been in an accident. Apparently they sent the car to an outside body shop in Hialeah that glued the bumper to the fender and did a crap paint job. The used salesman said the rear bumper was re-painted because the single owner (an old gentleman) bumped into a parking sign. Liars!

Pleasant!!! service advisor was extremely nice and facility clean

Apparently during their multi point check no one looked at the filters that were original and extremely clogged. Nor were fluids changed. I understand if you buy a Mercedes you get a real service, if you buy any other used car you do it yourself

Nice Customer Service ,and a very good buying experience overall from sales to the finance department,I’m very satisfied with the whole Buying experience and the very nice vehicle. Thanks

Excelente experience and profesionalismo

Great experience and fast

Muchas gracias Melvin por tu trabajo. Desde el primer momento nos ayudaste en todo lo que necesit�bamos. El d�a que fuimos al dealer a ver los carros, te estabas marchando para casa y te presentaste para ayudarnos. Nos explicaste las caracter�sticas del carro perfectamente, dedicando todo el tiempo necesario. El proceso de venta ha sido excelente, si bien tras comparar el carro hubo unos d�as en que el Mercedes hab�a sido entregado en el puerto en Georgia pero no llegaba al dealer en Miami. Melvin se preocup� en todo momento por saber el status de cuando el carro llegaba al dealer y poder ir a recogerlo, con llamadas telef�nicas diarias y manteni�ndome informado. El d�a que recogimos nuestro carro nuevo, tambien nos dedic� todo el tiempo necesario para explicarnos todos los extras que incluye, funcionalidades, etc. incluso pasadas las 9 de la noche. A la ma�ana siguiente tuvimos la mala suerte de que el carro amaneci� con un problema en una llanta, un Flat tire. Melvin estaba en su d�a libre pero me contest� las llamadas y transmiti� la tranquilidad que un comprador necesita despu�s de haber comprado un carro nuevo el d�a anterior. Al d�a siguiente volv� al dealer y Melvin se encarg� de ayudarme en todo, sin suponer para m� ning�n coste, estando el carro ahora perfecto!! Si volviese a comprar un nuevo Mercedes, sin ninguna duda volver�a a contactar directamente con Melvin para que me ayudase. Lo mismo si tuviera que referir a alguien, le dar�a su tel�fono. Gracias

Alberto my service manager was very professional and helpful. He explained the services I needed in details.

The sales person NINO was very professional and provide me with good info about the car, also gave me a good felling and confident to buy the car in MB of NMB,

I would gladly recommend them Alberto Magallon was very helpful .

This place is such a classy experience! Effortless communication and prompt, courteous attention. My advisor always excels in transparency and knowledge. #Carlos Guerrero. A confident feeling of superb care from "the best or nothing" dealership.

It was a very good experience. Good service and I bought what I wanted. Didn't wait long.

I bring my car for fluting damage cuz water was inside on my car it make my car not working good like the ac and wipes like electric problem when I come to pick my car now my car shaking I ask them what happened to my car when I was bring my car it wasn?t shaking he?s told me you know you got Mercedes 2013 it?s a old car I was like the way he?s talk to me any way that wasn?t right the customer the have to treat everybody they same way Even thought I was have 1997 he was to respect cuz I?m gonna buying for my service like everybody the not gonna do wait for for free any I not gonna said nothing else y?all have to repeat customer whatever years car the bring at the dealership ok thank you

Exelente servicio con El se�or Carlos Guerrero .. muy agradecida

😍Love our New Mercedes GLC43 AMG, great service experience.!! Daniel Ferreira was very helpful and answer every question and email! Feel very well treated and trust their advice.

My sales agent was Ashley who was phenomenal. The process was handled so efficiently and everyone was so professional manner.

The brake booster of my car was recalled and needed to be inspected. Mercedes sent out a mechanic to inspect my brakes at my home There was a STOP DRIVE order on my car. I was very relieved when everything was ok. He was courteous and kind.

They claim to be a no haggle dealership, the price you see is the price you get. That claim is false. The price you see is not the price you get. The price you do get is the “no haggle price” plus almost $1000.00 as a result of this dealer adding on a “Dealer Prep”. So when you see their published “No Haggle Price” beware!

Very nice staff, on time, thank you. I called and they were nice.

Que cuando llebo el carro al service no dan un reemplazo

It was very professional and speedy very satisfied

The dealership made it a quick and easy process to purchase a car.

I had a great experience. My sales Representative Alberto Magall�n was the best. He made my experience the best.

Great dealership. Simona is the best!

I bought a used GLE and got it delivered. The A2 service was overdue and when I called texted and email the dealership they totally ignored me. Will never buy here again. Not what I expected from a Mercedes dealership.

Extremely professional and very friendly Service advisor Alen treat us with most respect - class act

Simona was my sales person and she was amazing. This was the fastest I?ve ever been in and out of a dealership. The finance guy was awesome too but I forgot his name.

great experience overall.

The best car buying experience. Ask for Albert Candelario!!

Buen trato y atención tanto del vendedor , oficina y servicio de mantenimiento

I did call today for information about a retail order , and the lady who answer me in the parts dept was really very rude and with nasty attitude !! ; also most of the people that answer the phones are very rude , looks like the company don't paid then well , they are always in a hurry and with that nasty personality !! , also call for a recall and not body call me in two weeks to check the claim , that a mechanic suppose to call me for an appointment in order to check this recall from Mercedez Benz central office in California !! , what a service !!!

Good service experience. Joel was very helpful. I like to mention Daniel Ferreira help us arrange the appointment for both our vehicles to be serviced.

Julian understood our needs and priorities. He gave us options and suggestions accordingly. Transaction was smooth. Patient with all our questions about the vehicle. Pleasant personality and very respectful with all our family members. Thank you!

I went for a service and I have an excelent Service by Andy Garcia.

The service was excellent and this is the second car I bought with Hugo. I would highly recommend to all of my friends and anybody.

Mercedes Benz Miami is a top notch facility. with all the amenities needed to have a good experience while you wait for your car. My advisor Cesar Leon, is a great professional. He is personable, knowledgeable, & honest. My most recent visit was a few days ago, where we had to leave our car. He arranges for Lyft home, calls & text with updates, send a car to pick up us up for a return trip to the dealership. All these arrangements are appreciated, and makes customer service, PRIME.

Best service in South Florida!

Way over price to fix a 2-3 hours repair. Quoting its 10-15 hours And charging over 20% of my cars value. Looks like I am getting a new car built for that price.

Is a very professional environment, they fallow a process and knows how to overcome the problems! Justin is one of the best, he’ll make it happen for you! Highly recommended.

Really happy with the knowledge I was provided on my new car.

Joel Larreynaga is an outstanding , knowledgeable, and professional in his field that invested his time to help me getting the service I needed. Excellent customer service!!

Awesome sales consultant Tania! Smooth process and drive home with my dream car!

I am very please with the service I received for my car. Costumer service was amazing answer all questions and also offered some points on how to maintain my car longevity. My sale agent was very helpful with making so that I was a satisfied customer.He offered me transportation to and from the dealership so I didn?t have to wait in the lobby while my car was being serviced. Quality,Loyalty,Courteous, and Professional service. Also the courtesy car wash after your has been serviced is GREAT !!!!!!!!

Mercedes has a great place to take your car for service. I was there a week ago the timing is right. The agent was very polite. I got up my car exactly the time he said it would be done

Muy complacido de haber echo otra vez negocio con ustedes. Gracias.

La atención y el proceso de compra fue excelente...100% Recomendado

Great customer services and great value on price.

Best service ever the process was super easy the staff is incredibly friendly and efficient best place to go !!!

I have had a problem with my fuel injectors and Gus, the commercial vehicle service manager, has been super, getting my work van in and out (time is money) as soon as possible.

Carlos Guerrero is an amazing person, very helpful and with great class

Had a great experience, would recommend to anyone! Manny Fernandez was super helpful with us.

Carlos Guerrero was very helpful. He gave me all information I needed for my vehicle. Excellent service.

Great service. Staff was great and very knowledgeable.

Great customer service and overall staff.

The repairs done on my car was that of excellence but the customer service was subpar. It was virtually impossible to contact my service advisor to receive updates on my car despite calling countless times. I could not believe such a prestigious reputable company will have such poor customer service.

Carlos Guerrero excellent advisor. Sanitization of the vehicle was incomplete.

Fue excelente la atenci�n recibida en el departamento de venta y en el departamento de finanza. Ambos representantes me explicaron detalladamente todo lo necesario

Mike Ochoa and his team at Mercedes-Benz of Miami are terrific. I have leased several cars from them and all aspects of the experience - from selecting a car, pricing and then maintenance and repairs - have been wonderful. I highly recommend MB of Miami, Mike and his team.

Was disappointed that I made an appointment but they did not have me on the list. Waited 20 minutes. After that Carlos was great as was everything else.

They really helped me out with everything I need they were very kinda and fast also

Tania is a very good seller. I found A very good deal , the car drive fantastic , nice Mercedes , my wife is going to buy another car

As always ;excellent experience, highly recommended , he was very professional and nice at the same time . Thank you

They are very prompt with service, and extremely professional with there customer service, and my service rep name Caesar is always courteous with every visit. I highly recommend Mercedes Benz of Miami!

Gus, is the best in taking care of my fleet vans. I've beed a customer for many years.

My experience at this Mercedes dealership was amazing. My sales associate was Julian Sanchez and he made me feel welcome the moment I walked in. The process was smooth and quick and I would highly recommend him and this dealership!

Most professional CAR dealership team we've ever dealt with. My husband and I have purchased a hefty amount of cars combined and both agreed that the level of service experienced here is BAR NONE. We all know how complicated, tedious car buying could be but can vouch to say that everyone from Fernando (sales mgr) to Andy in the service department are exceptional. Classy, courteous, well instructed/trained team you all got there. We brought our car in for service and provided swift, quality service to our MB AMG 43 vehicle. Customer service is really beyond words and their attention to detail are unsurpassable Kudos to MB. Thank you so much for delivering on such exceptional service and personnel.

Had a 7am appointment. Waited for over 2 hours to be told it was going to have to stay overnight. I asked what was wrong with it and was told that things were busy and they hadn't had a chance to even run the diagnostic computer. Why have an appointment time? I understand the actual labor and work taking awhile, but this was ridiculous. Service manager was kind and seemed to have his hands tied. More of a systemic issue😞

The attention was excellent from Mrs Tania Prudencio

This dealership sales definitely provided less than average experience. Car delivery done outdoor in sun/heat, when three cars parked in the air conditioned delivery garage (not delivered that day). It took the salesman an hour to find the second key fob for delivery, after finance was completed. I was not informed of features missing in 2022 GLC due to supply chain shortages (Nav, keyless rear door entry). Overall spent over 6 hrs on lot trying to purchase a car. Did not feel like Mercedes Benz level treatment. When reviewed on their company survey, was further threatened by salesman (text from salesman attached), instead of apology or any effort to fix or repair experience. Very disappointing experience.

Wonderful costumer service, they Helped me out in everything

Great service and had the vehicle finished on time.

They are one of a kind!

Service advisor was great , but was not impressed with the service , opened the hood and I didn?t look like it was opened, dirty full of leaves, dust , & I had an appointment at 7am got the call for pick up at almost 5pm wish I would have been offered a loaner, not really satisfied with this service.

Amazing Customer service like always, been servicing my car on this location for years.

Albert was a great and very helpful and went out his way to get me a good deal.

Fue una grata experiencia comprar en Mercedes Benz of Miami.Se los recomiendo y a Sales Consultant :Manny Fernández , con un trato especial se los recomiendo . Un excelente servicio

The shortage of all new cars made the process very difficult. My Salesperson walked me through the New Normal of obtaining a new car. It took 3 months- but the overall experience was almost effortless! Santiago Esposito was great to work with!!

I have been coming to Mercedes Benz of Miami for several years and have received outstanding professional attention. Sales Manager Fernando Lopez goes out of his way to provide the best deal in the market. Sales associates are courteous and explain every detail necessary to make the purchase a pleasing affair.

Mr DeJesus is a superb car seller?. He covered all basses - my concerns, queries, and offered great advice, which made the transaction seamless. Josue still contacts me with update or to ask if he could be of any assistance with my car. Please convey this message to Mr DeJesus? skills should be practice by some of the sales persons at Mercedes Benz North Miami.

Salim JJ was really helpful and helped find myself & family a stylish and practical car. Thanks again Salim ! 🏎

Everyone was very friendly and welcoming. The appt went pretty smooth, my service guy was Andy Garcia. The only improvement I would suggest is for a little more throught wash in the interior.

The service representative was Carlos whose special attention and concern was excellent. The entire staff through checkout was exceptional.

Best service and attention in town, Andy Garcia makes everything easier, he is very kind and professional their new manager Bryan L was great too. Always feeling very comfortable to take my car there!

Excellent and professional service. Amazing experience during my time with you, Mercefes Benz team! Thank you so much!

Very good service from my advisor, Joel Larreynaga

They do professional jobs and their staff are the best and their coffee is excellent.

Riera Flores was really amazing, he gave me a good service.

Good customer service. Provided transportation to and from my house.

i have lift to go work and pickup excellent service Andy Garc�as was the best thankfully for all services people

Went in for a simple ‘first service - nothing else’ and they slipped in a $600 alignment!!! Unfortunately I was bringing a car that belonged to my client! Yes, I signed after telling the serviceman ‘nothing extra’ or we will have to have authorization from the owner! I feel I (or my client) was ripped off with the undisclosed EXTRA! Serviceman never mentioned it!!!! Bad experience!!!

El mejor dealer de Miami, y el mejor vendedor que te da los mejores precios es Manny Fernandez!! Sin pensarlo compraría otro carro en este lugar

The dealer has very capable individuals whom get the work done in an efficient manner and you wait comfortably in their facility.

Mercedes? Benz always a pleasure!!! Customer service with Carlos G #1

Best 4 hours spent at a car dealership. Kept me informed about my car completely

Very profesional with my purchase new car GlA 250 is amazing SUV

Manny was really helpful and professional. Best in class customer service and very knowledgeable about the product.

Had my car needing service and was met with the most professional and attentive individual Carlos Guerrero in the service department. He was able to get my car diagnosed and repaired in no time . Definitely recommend Mercedes Benz of Miami and Carlos in service.

Manny was really helpful and Professional

My service experience with a guy Noel was not so good at the beginning and I was planning to change a dealership. He was never trying to help with questions/issues regards service of my car. Mercedes Benz must have a high standards and quality everywhere: from when you buying a car and after when you need to service it!… But after I asked to change a representative and found Carlos. And this guy is pro and highly recommend him when you need a service for your lovely Mercedes car

Was very difficult to get any one to answer the phone for several days

I will definitely recommend this dealership to my friends. My sales rep was very professional. He didn?t waste my time and helped me with what I was looking for. Thank you Daniel.

I am satisfied with the service I got! Everyone was very helpful.

Excellent service and the sales men jorge negron was the best thank you

Was fine and on time. Pleasant atmosphere . Was given back to me when promised.

it was a horror to buy this dealer for a thousand reasons totally disappointed it is the real disgust I am paying almost 1300 dollars for a car that is useless to me and they treat you like an xxx

I had the pleasure of working with Stefano Simionescu who patiently and professionally helped me complete a transaction of a car I loved. I highly recommend this dealership and specifically this salesperson.

Had a good amount of selection and pricing was fairly reasonable.

Was provided excellent service, very fast and everything was resolved in a timely manner.

Gus handles everything with professional care and is an excellent communicator. Great service, service management and efficient service team.

Excelente buying experience, would come back for a next purchase.

Great professional service! We came back for this dealership for the second time!

It was the end of my lease.. My transaction went incredibly smooth thanks to Ashley. I will never buy anything elsewhere.

Mrs Vanessa William is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1000 she made over $10,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her Email: vanessawilliam353@gmail.com Or WhatsApp:+1 (336) 612-4060

Excellent… Stefano know always my necessity. Thanks

Once I get to the dealer my service advisor meet me at the door and took care of me. The service on my car took less time than expected

Waited 3 1/2 hours to replace the small auxiliary battery. Cost almost $500. Absurd

My Serviceman ? Carlos?, he?s Great ? he takes Good Care of me, i came in to get tires and an Alignment for my Mercedes..

Su buen servicio y sus excelentes carros… el proceso de comprar mi carro fue rápido y con muy buena orientación

The worse experience I've ever have for purchasing a car, I thought when I go to Mercedes will be a higher level of customer service scale, but unfortunately worse of the worse, the team dealt with me very poorly and cheap. First the hided the second key and never give to me until I had to fight for it with multiple phone calls and emails to the sales team with no response back and AutoNation customer relations. Second, I was told the car was inspected and diagnosed with no issues, but with owning the car for less than now, every time I made a phone call, people couldn't hear me, I had to take the car to the dealership and found the microphone wasn't working at all. Not sure how did Mercedes Benz of Miami inspected the car before releasing it for sale. I bought cars before from Classic Honda, Tropical Ford, then Field BMW twice and never had issues, but with my second bad experience with AutoNation Lexus then Mercedes I will never buy a car from AutoNation again. As I said worse of the worse.

Great service, fast response and financial support for the purchase of my new car.

Competent and friendly , convenient

I had a great experience at this place, it's a very clean place and the customer service was very wonderful with lots of peace of mind. I was serviced by Leon Cesar he is a very nice Guy , he helped me figure everything out one by one before taking my car to the shop.

The Service was fast and really great, employees are very professional ?

El personal es excelente, el veh�culo me lo entregaron es solo dos meses

Very good service experience. I have a very good rapport with my service writer Carlos Guerrero . He represents your company well.

I totally recommend buying from Mercedes Benz of Miami, sales rep Tania was excellent and detailed at explaining all functions of my new Glb, see her if you are planning to buy a new Mercedes. 😊😊

Representative was very accommodating. He was attentive in my concerns.

My car was repaired in a timely manner and I received excellent customer service.

EXCELLENT SERVICE AT THIS DEALER I RECOMEND ALL MY FREIND

The best customer service ever. Mike Ochoa and Andy Garcia are definitely an asset to this company. Thank you for your services.

Easy and outstanding experience in purchasing our new 2022 EQS 450+. Smoothest and most efficient buying experience we have ever had with any car purchase with Sales Manager Stefano Simionescu. He made everything easy for us with no surprises and excellent service before, during and after the sale. I contacted 6 different dealerships throughout South Florida and found this the best to work with by far. It is clear they care more about their customer than any others and offered a fair and honest deal.