Model Showroom
Recent Reviews from Mercedes-Benz of Miami
5
I wanted to take a moment to express my sincere gratitude for the outstanding service of Melvin Cabrera during my recent Mercedes-Benz G550 SUV purchase. His extensive knowledge, patience, and friendly attitude made the entire process smooth and stress-free for me. I cannot thank him enough for his exceptional assistance, from answering my countless questions to helping me choose the perfect automobile that met all my needs and budget. His dedication on providing excellent customer service is highly commendable, and I will not hesitate to recommend him and his dealership to anyone I know who is looking for a new car. Melvin's professionalism and expertise have earned my trust and respect, and I am confident that he will continue to have great success in his field. Once again, thank you so much for all your help. You made this purchase a truly enjoyable experience, and I couldn't have been happier with the outcome. Best regards, Dr. Yender Dom
Yender Dom
Jun 2, 2023
5
Kristina was very kind and helpful throughout the entire process. She was honest and made it a great experience. Would recommend her to anyone.
Rachel Rodriguez
Jun 1, 2023
5
MB was professional and courteous. The rep I spoke to was kind and knowledgeable , listened to my problem and gave me a solution. She sent out a technician to resolve my issue and verified I was in safe place.. I'm very proud to be a owner of this great brand and the customer service is excellent.
Iris Jackson
Jun 1, 2023
5
VIP treatment! Buying a car can be stressful. I researched the car I wanted and was ready to buy my new car. I called and emailed several car dealerships in the state of Florida. I called the dealership I had worked with in the past, but they were not very helpful. I called MB of Miami and spoke with sales consultant Simona Stojkovska. Simona was professional, knowledgeable, patient and very helpful. Simona found the car I was looking for at a nearby dealership/AutoNation partner and after some negotiating we agreed on a price. The next morning, the car was at the dealership as promised and I test drove it. I purchased the vehicle and worked with finance manager Joshua Mathews who was professional, kind, patient and also awesome. I drove the car home that same day. I am so happy I called MB of Miami. I learned that the dealership is part of AutoNation which makes it much easier to buy a car because if the car is not on the lot, the sales consultant can help you find your dream car. I am pleased with the process and my new car. A big thank you to Simona and Josh for the wonderful experience.
Esther Farmer
Jun 1, 2023
5
Excellent service all around, a million times better than MB of Coral Gables
Eduardo Betancourt
Jun 1, 2023
1
This is to formalize my enormous disagreement and my astonishment at the behavior of the Mercedes Benz service in North Miami. Twelve days ago I left the Mercedes Benz GLS 450 that I bought three months ago with CPO warranty, because the massage system, lumbar support and another one on the front seat on the passenger side did not work, after having the car for ten days they informed me that the repair was not covered by the guarantee, and they send me a repair estimate that I attach. Since I needed to dispose of the car urgently, I asked them to deliver it to me and then I would see how to repair it. But this was not the worst, since they delivered the car to me and I find that now the systems not only work for the passenger seat, but they deliberately damaged the driver's seat system that was working correctly, all because I did not accept the budget. this is inadmissible and inappropriate for a company like Mercedes Benz. without hesitation I will make this event public.
Carlos Avogadro
Jun 1, 2023
5
Good team, friendly staff.
Guy Filter
May 31, 2023
5
The sales manager was super accommodating and nice the whole time , didn’t rush the process either
Ginette Jules
May 31, 2023
5
Great quick service thanks
Ocho cinco
May 31, 2023
5
Great customer service on behalf of my service advisor Justin. Thank you for your professionalism
Lee Morales
May 29, 2023
5
Exelente servicio y trato al cliente..
Juan Delfin De La Cruz
May 29, 2023
1
This is to formalize my enormous disagreement and my astonishment at the behavior of the Mercedes Benz service in North Miami. Twelve days ago I left the Mercedes Benz GLS 450 that I bought three months ago with CPO warranty, because the massage system, lumbar support and another one on the front seat on the passenger side did not work, after having the car for ten days they informed me that the repair was not covered by the guarantee, and they send me a repair estimate that I attach. Since I needed to dispose of the car urgently, I asked them to deliver it to me and then I would see how to repair it. But this was not the worst, since they delivered the car to me and I find that now the systems not only work for the passenger seat, but they deliberately damaged the driver's seat system that was working correctly, all because I did not accept the budget. this is inadmissible and inappropriate for a company like Mercedes Benz. without hesitation I will make this event public.
Carlos A
May 29, 2023
5
Austin, Service Advisor was very professional and helpful. Kept me informed as to the repairs needed
Gloria Carter
May 29, 2023
5
The service manager, Bryan, was great at helping me resolve some issues with my car. I really appreciate his attention to the situation.
Soph W
May 27, 2023
5
Excellent experience excellent customer service Beautiful showroom fast service and attention from sales person and financing department was outstanding
Demari Baez
May 27, 2023
5
I recently took my Mercedes GL350W 2022 truck for service for a recall. Carlos, the service agent was excellent. It was done in 2 hours. Carlos, didn’t want me to have to wait. He sent me home via Lyft. This is my best location to purchase my vehicles and have them all serviced. Awesome job!!!👍
Stephanie Wright
May 26, 2023
5
El trato súper bueno y bien clareos en todo el negocio
Yusniel
May 26, 2023
1
This is to formalize my enormous disagreement and my astonishment at the behavior of the Mercedes Benz service in North Miami. Twelve days ago I left the Mercedes Benz GLS 450 that I bought three months ago with CPO warranty, because the massage system, lumbar support and another one on the front seat on the passenger side did not work, after having the car for ten days they informed me that the repair was not covered by the guarantee, and they send me a repair estimate that I attach. Since I needed to dispose of the car urgently, I asked them to deliver it to me and then I would see how to repair it. But this was not the worst, since they delivered the car to me and I find that now the systems not only work for the passenger seat, but they deliberately damaged the driver's seat system that was working correctly, all because I did not accept the budget. this is inadmissible and inappropriate for a company like Mercedes Benz. without hesitation I will make this event public. El presente es para formalizar mi enorme disconformidad y mi asombro ante el proceder del servicio Mercedes Benz de North Miami. Hacen doce días deje el Mercedes Benz GLS 450 que compre tres meses atrás con garantía CPO, porque el sistema de masaje, soporte lumbar y otro del asiento delantero del lado del pasajero no funcionaba, luego de tener el auto durante diez días me informan que la reparación no estaba cubierta por la garantía, y me envían un presupuesto de reparación que adjunto. Dado que necesitaba disponer del auto con urgencia les pedí que me lo entregaran y que luego vería de repararlo. Pero esto no fue lo peor, ya que me entregan el auto y me encuentro que ahora no funcionan los sistemas no solo del asiento del pasajero sino que dañaron de ex profeso el sistema del asiento de conductor que estaba funcionando correctamente, todo porque no acepté el presupuesto. esto es inadmisible e impropio de una empresa como Mercedes Benz. sin dudar haré público este evento.
Carlos Avogadro
May 26, 2023
5
🙂
Vitaliy Bronfman
May 25, 2023
5
brian really helped us get into our new c300
Theo Fulmore
May 25, 2023
1
Advisers including the manager are of full of themselves. They don’t care about the customer at all. You are just nobody to them they have time to even check your car will take them a week they don’t give you loaners. They charge you for diagnostic imaginary prices, even though you have an extended warranty, they let you wait forever. The manager is not really a manager. They laugh in your face telling you they have so many customers they don’t even care they make up that you have two diagnostic instead of one you have more and then they change the price of the diagnostic , I have seen people cry there. I’ve spoken to people there they told me to stay away. I have never felt so bad in a customer service experience. I have never felt so strongly that my business does not matter
Chana bader
May 25, 2023
1
Horrible experience especially with the financial department, all to win a commission percentage. The department duplicated my credit application with no authorization after I specified and called the Car loan company in front of the sale woman to confirm my pre-approved auto loan. The loan company was only waiting on buyer’s order. They wanted to charge me twice as much of interest and attempted to pressure me into giving a down payment. Unprofessional staff and became upset after I asked if possible to buff scratches on new car before buying.
Stephanie Castellanos
May 24, 2023
5
Thank you Mercedes, thank for Alan
Adel Mamedov
May 24, 2023
1
Ripping people off! Was quoted 500$ for 1 fuel injector for my 2017 mercedes c300 coupe! Online 250$ for 4! And Ebay used 100$ for 4! Labour I paid 100$ to replace at local mechanic! So 200$ total with parts and labour!!! At MB you would pay around 3000$ for everything if not more!!! Stay away support your local mechanic
Салтовский Учёный
May 23, 2023
5
They provide excellent customer service and maintenance your car! The best dealer!
Anatoli SHOTSKI
May 23, 2023
5
The service team works great. They are always kind, and they always give an accurate information about your car. Great service!
Monica Basmadji
May 23, 2023
5
My service advisor Angel did everything that he promised. I am very satisfied with the service that was provided and the complimentary carwash. I will be returning next year for my scheduled annual service.
Clarence Douglas
May 23, 2023
5
All was ok. It was fast and without bureaucracy. Thanks
Carmen Oliveria
May 23, 2023
5
The service team works great. They are always kind, and they always give an accurate information about your car. Great service!
Monica Basmadji
May 21, 2023
5
This place is amazing! The service was quick, easy and transparent. Usually as a young lady with not much knowledge of cars it's easy to feel uncomfortable in dealerships. This was not the case here. Everyone was very professional and helpful. The person who I purchased with, Jhossue, was very nice and patient. He showed me exactly what I wanted and gave me many options to chose from, also offering multiple pricing for my selections. He even followed up with me the day after. Honestly the best experience I've had at a dealership. Thank you so much!
Demi Lopez
May 18, 2023
5
Number one place to buy commercial vehicles, Ask for Daphne she is the best ! 🥇
Phillip “THIS IS MY NICK NAME” Weber
May 17, 2023
5
The Service rep was awsome, he gave me a time fran which was on point. Also they were very courteous.
Richardson Dumond
May 17, 2023
5
I recently had the pleasure of visiting Mercedes Benz for a service appointment, and I am delighted to share my experience. From the moment I arrived, I was met with excellent service, particularly from Priscilla, who handled my drop-off process with utmost professionalism and care. Priscilla's warm and welcoming demeanor immediately put me at ease. She took the time to listen attentively to my concerns and thoroughly explained the service process, ensuring that I had a clear understanding of what to expect. Her knowledge and expertise were evident as she confidently addressed all of my questions and provided valuable insights regarding my vehicle's maintenance needs. Throughout the entire process, Priscilla consistently demonstrated a genuine commitment to customer satisfaction. She went above and beyond to accommodate my car loaner and made sure to keep me updated on the progress of my service. Her prompt and effective communication further enhanced my overall experience. The level of professionalism and expertise displayed by Priscilla truly reflects the high standards set by Mercedes Benz. It is evident that the dealership places a strong emphasis on providing exceptional customer service. Priscilla's outstanding performance left a lasting impression on me, and I would highly recommend her to anyone in need of Mercedes Benz service.
Camilo Puerto
May 16, 2023
2
Very disappointing experience. Quote given by AutoNation for my car was reduced by $2,000, interest rates shown for financing was 2% below current rates. Be aware of theses catches. The car i bought had leaking rims which cost me $500 less than a week after purchase. No answer from dealership so far!
Frederic Gamet
May 15, 2023
5
Amazing staff and great selection of vehicles . Make sure you ask for Hugo his the best !
Avigail Bar
May 15, 2023
5
Service was good without any problems was very helpful
Ekaterina Komarova
May 15, 2023
5
The service was outstanding, they took care of my car in no time and even washed it afterwards to leave it clean for me. It?s always a pleasure to go to this dealership!
Alejandro Remedios
May 14, 2023
5
excelente atencion de parte de priscila, todo a tiempo y forma
matias gorban
May 13, 2023
5
My sale man Melvin C. was awesome! He took his time to go over the manual and features of the car with me. I was especially surprised, when he walked me to my car and it had a big red bow tie on it, he saw that my birthday was the following week. I was completely satisfied with the customer service, they have a Mercedes Benz owner for life!
tanya simplice
May 12, 2023
5
Excelente servicio
Yeni Nuchimovitz
May 12, 2023
5
Excelente Servicio y Muy Buena !!!!
Kenny McLawrence
May 12, 2023
4
My experience buying a used Mercedes-Benz from Stefano at MB Miami was excellent. Stefano was responsive, freely answered questions and was totally on the ball all the way to my drive off the lot. I was buying from out of state and my follow up with extended warranty work after the fact has not been as responsive. Stefano is 5 star. MB of Miami business follow up makes the overall experience a 4 max.
Dan Raines
May 12, 2023
5
I was happy with the service provided during my visit. Angel was very helpful and attentive. He was able to help me right away. He took the time to offer me different choices to resolve my car issue. I appreciate all the help. You're the best!!
Ana Pimentel
May 12, 2023
5
Albert Candelario did an amazing job and got me my car
FederalW
May 12, 2023
5
My sale man Melvin C. was awesome! He took his time to go over the manual and features of the car with me. I was especially surprised, when he walked me to my car and it had a big red bow tie on it, he saw that my birthday was the following week. I was completely satisfied with the customer service, they have a Mercedes Benz owner for life!
Adelia28
May 12, 2023
1
I did the mistake of buying my car in this dealership. The service for maintenance is terrible. Second time they offer me a loaner and when I drop off my car they say they don’t have any. Why do you tell customers you have a loaner for the date a time when you actually don’t ? I never had an issue in the 10 years in Fort Lauderdale dealership. Highly recommend them!
Martin M
May 10, 2023
2
Most of the dealership is nice except sales rep Jhouse sell make commission and of course doesn’t follow or own for anything promised after sale use someone else
Tammer Darwish
May 9, 2023
1
Terrible experience. Please believe negative reviews. Just so everyone knows, I am someone that buys cars almost every year. I love cars and love changing them frequently. I have experience with a lot of brands (BMW, Lexus, Land Rover, etc.) but this was my first Mercedes, and its bad. I must say that the entire process was extremely disappointing, and I feel compelled to share my negative review to warn others. First and foremost, the sales person at this dealership was incredibly pushy and seemed more interested in making a quick sale than ensuring customer satisfaction. Even though she seems like a nice lady she was very much pushed by superiors to pressure us on making quick decision because as she told us "it was end of the month and everyone is very busy". Not sure why would I as a customer care about that and have that pressure. I started the process by finding the car online and it was a 2020 GLE 350. Even though I was pushed to come to the dealership to be dazzled by the GLE, I insisted on getting the numbers first before coming because I wanted to see how will financials work out, My wife Alena had filled out the credit app, and after she got approved we went to the dealership to see the car. When we got there car (even though it was a CPO) was really not up to standards. Smelled like smoke, had a stained headliner, rock chips all over, ripped driver seat etc. Not sure if the CPO was supposed to be sold as such, but anyhow we decided to pass. This set off the sales lady and other staff members as they said "its not nice to change the cars". Is there a policy that I can only buy the first car I look at? Anyhow while we were there I went on their website and saw much cleaner looking GLE that had just came in as a lease return. After taking a glance at that one, I told the sales lady that we want that one instead of the once that was in a really bad shape. She said that it will take few days for the car to get inspected and certified, and my wife and I were ok with the wait. I get call 3 days later saying that I have to come within one hour as the other salesman have tried to sell that car 2 times already. This is just crazy. We have a newborn and had to rush to the dealership so the car doesn't sell even though we have credit pulled and reserved that particular vehicle. When we came there we had to do all paperwork even though we haven't seen the car after inspection! Finally they let us see the car, but still wasn't ready for pickup. I test drove it and there was something mechanically off because it was shaking at idle. I pointed out to the sales lady who was with me at the test drive and she agreed and told me that service will take car of everything once we come to finally pickup the car (which was day after). My wife had picked up the car, came home just to find out that the mechanical issue hasn't been resolved. I reached out to the sales lady she said not to worry that the car is under warranty and that it will be fixed, eventhough she told me it was already fixed. All and all just a terrible experience. I strongly urge potential car buyers to steer clear of this dealership and explore other options that prioritize customer satisfaction and provide a more transparent and reliable car buying experience.
Nikola Dumanovic
May 9, 2023
5
excellent attention and good treatment of daniel
MIKY PAULINO
May 9, 2023
5
Great service, I bought the perfect car at an amazing price! The entire process was smooth and Santiago took great care of me!
Mavil Gonzalez
May 7, 2023
5
Great service. Best service advisor Carlos.
Rodney Fernandez
May 6, 2023
5
We worked with Santiago. He couldn’t have been more helpful. He went above and beyond for us. We got an unbelievable deal on the car too. If you are ever in the market for a Mercedes definitely call Santiago at Mercedes Benz of Miami
Natasha Wilson
May 6, 2023
1
This is one of the worst dealership you can take your Mercedes benz to for service. I took in my vehicle for b schedule service and to repair a damaged wheel. After paying for the service. They brought my vehicle so I can take possession, the wheel was never fixed and to top ot all off it was damaged, my entire front bumper was crashed in and no one said a thing. I guess they thought they could get away with damages. The director Roni said he would investigate. After reviewing cameras he concluded they were at fault. After three weeks in the shop they finally repaired and painted my car. The people worli g at this dealer ship are tarnishing the brand and no where near as what their slogan is. The best or nothing. At this point I rather nothing from this dealership. Go at your own risk. Fair warning they do jot own up to any mistakes they make. Sad but true
Gino
May 6, 2023
1
P�simo servicio, el chico que me atendi� fue amable pero me dijeron que mi an�lisis estar�a en 2 d�as y el carro estuvo much�simo tiempo m�s , estuve sin trabajar, esperando, llamaba y me dec�an que me llamar�an y jam�s . En fin me parece una falta de respeto con el tiempo de las personas, fui al de Miami Gardens pensando que me tratar�an mejor que en coral gables y en ambos lugares fue terrible . Mercedes benz una marca de lujo para que total sus servicio sea terrible mi peor experiencia en Estados Unidos. Creo que cambiar� de carro aunq amo Mercedes no estoy pra pasar por esto cuando necesite un arreglo
Danet Torres
May 6, 2023
5
Ashley Torres thanks for the help
victor montes
May 5, 2023
1
POOR SERVICE AND INCONVENIENCE AT MERCEDES BENZ OF NORTH MIAMI I am writing this review to express my disappointment and frustration with the service I received at Mercedes Benz of North Miami dealership regarding my recent appointment to check the engine light on my dashboard. I booked, in advance, an appointment for a diagnostic of the engine light on my dashboard, and the service advisor, who is a pleasant gentleman, stated that the vehicle would stay at the dealership at least until Wednesday for a diagnostic, and possibly two weeks if parts were needed. As a loyal customer of the brand and dealership for the past seven years, I was disappointed with the service I received. It is unacceptable that the dealership is making appointments for customers to leave their vehicles waiting for days or almost a week just for a diagnostic, especially considering that they do not have loaners available. It is particularly frustrating that the dealership is accepting customers without appointments and giving them priority over those who have booked appointments in advance. I had hoped for a better level of service from a luxury car brand and am disappointed that my loyalty to the dealership has not been reciprocated. I would not recommend Mercedes Benz of North Miami to anyone who values their time and expects a high level of service from a luxury car brand.
Alberto Velasquez
May 5, 2023
5
Stefano Simionescu, the sales agent was absolutely fantastic in assisting our family with the purchase of our brand new GLC 300. We wanted something exclusive, he was extremely helpful and understanding. Never pushy, he wanted us to have what we envisioned even if it would take additional days for it to arrive. I am very happy with the vehicle and the overall purchasing experience.
Estephane Alves Pastor
May 5, 2023
5
Stefano Simionescu, the sales agent was absolutely fantastic in assisting our family with the purchase of our brand new GLC 300. We wanted something exclusive, he was extremely helpful and understanding. Never pushy, he wanted us to have what we envisioned even if it would take additional days for it to arrive. I am very happy with the vehicle and the overall purchasing experience.
Mauricio Pastor
May 5, 2023
2
Poor service at greeting, no one at the lobby, valet parking not even greeting the customer... once at the lobby you are at your own mercy, until you decide to walk up to some one to ask to be helped.
Skoiffman
May 4, 2023
4
I brought my car in for service and I had several problems totalling over 8,000. I was able to get the major work done which totaled 4800. My problem was not with the work it was with my service agent Alen. I received the estimate on a Saturday and I asked him to let me get back to him on Monday because I had to adjust somethings financially and he agreed. He also.agreed to make sure that I had a loaner and he would speak to his manager about it. On Monday I got a call from.him saying that I had to allow.him to do the work on the car or come pick it.up. I asked him to give me until Tuesday morning and he did. On Tuesday morning I told him I had the finances.to pay for the car, he told me I would be #3 waiting for a loaner and I added another service to be done. Wednesday there was no call or loaner. My fiance called and.recieved no response...so he called the manager. I later got a call from Alen who was clearly upset. All the promises he made about the loaner he took them.back.and.said.that.my.car was.too.old.for.a.loaner. it was a 2015. I believe Mr..Alen wanted to get me to use their services. I did use there service department but their.service agent was dishonest. I will switch to another dealership. Sad part is I brought the car from this dealership.
Cassandra
May 4, 2023
5
the customer service always exceed my expectation.
Tomasa Etienne
May 3, 2023
5
I recieved an appointment within 24 hrs to repair a manufacturer's defect with the window control. Upon arriving, the wait time was reasonable. The waiting area was clean. I received good communication from Angel (service rep). Received my car back the same day. Though, they did not wash the car, I was offered to come back whenever for a free wash.
Josiane Millien Decembert
May 2, 2023
1
The experience in this leadership is terrible. Rafael the service guy has such a bad customer service. I have an appointment and before he finish with me he calls someone else just because my service was no valuable for him. I bought two Mercedes in this place but believe me this one will be the last visit to this leadership. Mercedes Benz of miami is below of what I expect from Mercedes Benz leadership
Rocio Reyes
May 1, 2023
1
The service after they sell you car is bad at least the experience I had. If they see that they are no selling you services they won’t help you. The customer service is no as expected on a Mercedes.
Rocio Del Alba Gonzalez
May 1, 2023
1
Horrible…..👎
gregory chery
Apr 28, 2023
5
Politely, professional service manager (Alen K.). Fast turnaround
Jenni
Apr 28, 2023
5
Justin the Custmer care dude was kind professional and explanatory at all time and I thank him
David zaken
Apr 28, 2023
5
I had a great experience buying my car, my sales representative Gustavo from MB of Miami was always very available, very knowledgeable and willing to help all the time. Juan Carlos A.
2018GLE
Apr 28, 2023
5
Everyone at Mercedes-Benz of Miami that helped me from my salesman to the finance officer were very informative and professional.
Trey Dior
Apr 27, 2023
5
The best
PETER GRAETZER
Apr 27, 2023
5
En más de 4 ocasiones le he dado mantenimiento a mi auto en este taller y ha sido muy grato todo, el supervisor assistant cesar Leon es muy profesional educado y muy eficiente en su trabajo, y siempre he resuelto mi problema en el menor tiempo posible y con gran rapidez, agradezco a todos por su profesionalidad y por brindarme un servicio de excelencia Reseña 04/26/2023 Siempre es muy gratificante llevar mi carro a dar mantenimiento acá, Cesar que me ha atendido siempre tras largos 5 años es muy profesional, y ayuda con buenos consejos precios cómodos y buenas sugerencias, el servicio de excelencia el trato de muy buena calidad en fin algo que en la mayoría de los dealers con talleres resulta incómodo a Muchas personas se convierte en un momento fácil de manejar agradezco a Mercedes de Miami por su atención
Daniel Arencibia
Apr 27, 2023
5
I live near Pompano but it is worth it to drive to North Miami for this dealership for service and purchase!
Michelle Solomon
Apr 27, 2023
5
Employees are very professional and kind. I?m very happy with the attention and help. Some names are Andres Toral and
Ana Medina
Apr 27, 2023
1
Terrible customer service. Service advisor failed to communicate with myself on the issues of my vehicle. No updates whatsoever. I call. I text. No response. No professionalism here. I have called numerous of times to receive an estimate but no response. My vehicle been in their possession for 14 days in service. This is unacceptable. It has been 14 days without a vehicle and was NOT provided a loaner. Tremendous inconvenience this bring on vehicle owners including myself. The vehicle also have warranty for an additional 2 months and Mercedes will NOT operate under the vehicle warranty. I been going to Mercedes for years. Six(6) years to be exact and never have I dealt with something like this. Truly NOT worth the time.
Rick Dessource
Apr 26, 2023
5
The attention of the service advisor was spectacular, not only was he courteous but he did what he said he was going to do. You know in this day and time that is practically nonexistent.
Layda Tunon
Apr 26, 2023
1
Scheduled an appointment to have my 2022 GLE checked because engine light came on a couple days ago… I was told by Cesar that i had to give deposit of $395.👎🏽 Took my car to the Pines location with a total different experience. My vehicle was checked with no Deposit and completed in a timely manner.
Cindy mc
Apr 26, 2023
5
Service advisor was the best. Now a days that is nonexistent.
Layda Tunon
Apr 26, 2023
5
Amazing experience 🥰 fast and professional! Highly recommend!
Larysa Mishchenko
Apr 25, 2023
1
The focus in the service department is squarely placed on the high end customers. Every attempt will be made to over sell you on unnecessary repairs thus super inflating your final bill. Do your research on your vehicle before going here for service. If at all possible, consult with someone before agreeing to repair estimates.
Big Swagga
Apr 25, 2023
5
very good service
Iosif Gavrielov
Apr 24, 2023
5
Excellent
Ernesto Gomez
Apr 24, 2023
4
It is normal that it is a little complicated as there are allot of customers but overall the service is very good?
Reuben Oziel
Apr 23, 2023
1
Very bad experience , bad service , they made me waste a lot of time and didn't fix the problem
Ruth Darwiche
Apr 22, 2023
5
I want to say Thank you Cesar Leon! The quality of your attention is always memorable & your assistance is some of the best I have ever received. Again thank you for all you do!
lizzy zelaya
Apr 21, 2023
5
Best service advisor around, answered all my questions and made me feel comfortable! Thank you Cesar Leon! awesome guy!
ash graham
Apr 21, 2023
5
Excellent service! Thank you Cesar !!
Troyesha Davis
Apr 21, 2023
5
Excellent service from Cesar Leon! Thank you!
Maria Paula
Apr 21, 2023
5
Took my car to the service department and was helped by Angel Perez. He was very nice and informative and kept me updated. Will definitely be taking my car back to Angel the next time it needs maintenance. Overall great and easy experience.
Krystal Losada
Apr 21, 2023
5
I want to show great appreciation towards the assistant service manager Mr.Leon you are amazing!
Brooke Orbon
Apr 21, 2023
4
Good
Ironellys Alcantara Luciano
Apr 20, 2023
1
I took my car there for an oil change . My car was driving JUST FINE !! They recommended that I would get new front tires and I denied because I was going to get them somewhere else . They changed the oil and returned the car to me and as soon as I leave the dealer my front tire is on Zero …Flat !! What are the odds that I was driving just fine this whole time and this happened a after they recommend me new tires !!. I called the service manager he said there was nothing he could do because they recommended me new tires . It was very suspicious . So I parked my car in a safe place and go home until I figured things about with my tire. Next day I go back to my car , my car is dead !!! I called the manager again and he was very dry , didn’t care to help at all and gave me the number for the roadside assistance. I called , they took 4 hours to come tow me . Yes 4 hours !!!!! If this is supposed to be a service for a luxury car service how long I would have to wait if I had a Toyota ?? 8 hours ?? Anyways … I had a terrible experience and service !!! Don’t bother to take your car there .
Dani Zohar
Apr 20, 2023
1
If You are considering buying a car…please save yourself the headache and do not buy it here- If I could leave negative review I would. I was sold a Land Rover with a broken control arm and it took 2 visits and 2 mechanics to find the issue after being told nothing was wrong, thank god I have mechanics in ny family who refused I take no for an answer, 8 months after purchasing the vehicle the issue is now fixed. too many bad experiences and not helpful management. BBB is being contacted, they should not be allowed to sell faulty vehicles.
Kelly Martinez
Apr 19, 2023
5
Excellent customer service and experience received by Many Fernandez and the rest of the dealer staff at the Mercedes Benz of Miami. They went above and beyond to provide a fast and smooth process and surprised me at the end with the car as clean and shiny ✨ as it could be and also with the cute red bow 😍🫶🏻 I’m in love with my new and first Mercedes. Will definitely recommend to my friends and family. Thank you so much!!! 🤍
Sheyla Castillo
Apr 19, 2023
5
They were very professional and made the switch from lease to buy as easy as possible!
lauren perez
Apr 18, 2023
2
Everyone is well intentioned and wants you to be satisfied with the service. Unfortunately, things can fall through the cracks. I needed service on 3 items and only 1 was attended to due to well intentioned human error. This will require a second visit to the dealership. I received an invitation from the GM who "would like to help turn your experience around", which I did today, when I called and left a message. In the meantime, I made an appointment and a second visit to the dealership. Even though the car came with a 90 day warranty, and even though I was requesting fixes for items that should have been attended to while prepping the car for its new owner before delivery (e.g. the key fob works only some of the time), I was told that: a) the service manager was 100% unfamiliar with my warranty, b) the work may not be covered (even though the warranty is bumper-to-bumper), and c) it will cost $300+ to examine each problematic issue even though every single one should have been fixed before delivery. So this dealership has: a) a moving definition of bumper-to-bumper, b) does a poor job detailing cars (e.g. the fob just needed a new battery which was never checked by the detailing department), and c) a poorer job following up with customers after the purchase (I'm still waiting for my copy of the warranty). Most of the staff is commendable. Many of the systems are reprehensible.
Sidney Klein
Apr 18, 2023
1
Terrible customer service the assistant service manager (Cesar leon) just a very unhelpful guy. Buying 50-70 thousand dollar cars and getting treated terribly don’t come near this place
Yariel Corrales
Apr 17, 2023
5
Exelente service
Levis Miranda
Apr 17, 2023
5
My service advisor Angel Perez is a true gentleman. His customer service goes above and beyond. Thanks,
Erick Rios
Apr 17, 2023
5
Andy Garcia, excellent service!
Fernando Bravo Camino
Apr 17, 2023
5
Good customer service
ronald brice
Apr 16, 2023
5
It was pleasant and professional salesman Rafeal was very courteous
Tibor Lebovich
Apr 14, 2023
5
Alen was efficient and effective in his service. My auxiliary battery problem was fixed much more quickly than I thought.
Hamdi Soysal
Apr 14, 2023
5
Very good service from Alan, great worker and customer service.
Josseph
Apr 14, 2023
5
Great Services and friendly staff.
Gtoloza
Apr 14, 2023
5
It was pleasant and professional salesman Rafeal was very courteous
Tibor Lebovich
Apr 14, 2023
5
Good execution of the service, however it takes too long to change the oil, remembering that the service is scheduled. It took approximately 3h30min to be able to leave the dealership. Due to the fact that it rained a lot that day and I know that this interferes with the progress, I will give 5 stars to evaluate it more faithfully in a next service.
Marcelo Machado
Apr 13, 2023
5
Agencia, personal y marca comprometida con brindar un excelente servicio. Thank you
Raul Beyruti Espinosa
Apr 12, 2023
5
Great service as usual!!!
HayJeo Vah
Apr 11, 2023
5
Me atendieron muy bien, amables y muy rapido
Marcelo
Apr 11, 2023
5
Buena atenci�n al cliente! Servicio de calidad! Sal� con mi carro nuevo y maravilloso!!! Que m�s puedo decir?!:)
Yoslayda Albuerne Batista
Apr 11, 2023
5
It was very nice an clean, my service person is very nice and honest. Also, the sales person was great easy to talk to.
Novlet Ambersley-Hudson
Apr 11, 2023
5
Great experience throughout the entire process! I will buy Every Mercedes through Mercedes Benz of Miami. Special Thank you to JHousee Flores, Raul Martin & Fernando Lopez-Varela. Thank you to this amazing team!
Christopher Riano
Apr 11, 2023
5
Excellent customer service, Carlos was exceptional.
Mariam Ali-Kerr
Apr 10, 2023
5
I choose to my buyout option at the end of my lease term. Yunier Guerra, made the purchase process easy, informative and professional. He and all the staff were very accommodating in every way possible.
Spectral Llc
Apr 10, 2023
5
Very Quick services with my car, extremely professional and kind staff. Would recommend to anyone and get the job done. I went in and out with a smile on my face. Thank you!
Lazaro Clavero
Apr 8, 2023
5
Amazing staff. Great service, always a pleasure going here 👍
Louis Randazzo
Apr 5, 2023
5
Very good customer service. Their service department is incredible. Rafael is the best advisor. Very helpful and very attentive and on top of everything. I truly recommend him.
Juliana Aguilar
Apr 4, 2023
5
I’d like to thank Manny for his help throughout the buying process of our new vehicle. Highly recommended!
Fernando Rincon
Apr 4, 2023
1
Booked my appointment 3 weeks in advance. I said I need a loaner car if I bring my car in for service. They tell me no problem. I arrive, takes me 20 minutes to be seen. I wait another hour and 45 minutes for a loaner car… very close to taking my car and leaving. I will not be back
Carter Rouleau
Apr 4, 2023
1
My service advisor had lack of knowledge . He barley tried to help me and show effort .
White c
Apr 4, 2023
5
Ignacio was excellent in addressing all my requests…..
Nancy Romero
Apr 3, 2023
5
Gus at Merecedes was absolutely FANTASTIC!!! Really made my partner and I feel taken care of and squeezed us in even when he was juggling a lot of things! Definitely recommend Gus to anyone looking to have their sprinter fixing!!
Kaitlyn Russo
Apr 3, 2023
5
Outstanding service! Great people, great hospitality area. Highly recommend it!
Gabriel Erem
Mar 31, 2023
4
Service rep was GREAT! Sent me pics of the car before and during my service. Unfortunately, it took the whole day for the car to be serviced and NO LOANERS. At least they sent me home in a LYFT.
Danna Magloire
Mar 31, 2023
5
Excellent costumer service and professionalism , David the executive sales very friendly and professional too . Thanks
Armando Morales
Mar 30, 2023
1
For Inspection They charged me $400 a stole That dealer
Salomon Amador
Mar 30, 2023
1
My car didn?t accelerate so I had it towed on a Friday. This was the second time this had happened. On Monday they said the car would be ready that Wednesday. They did not have loaners or rented a vehicle for me so I was stranded for 5 days. Only offered a round trip Lyft. I no longer recommend Mercedes Benz and their new policy.
Ileana Miranda
Mar 30, 2023
5
Estuve en el dealer de miami gardens para hacer el servicio de mi carro y un recall, tuve una experiencia agradable, Carlos fue muy amable, me asignaron un carro mientras el mio fue raparado. Y finalmente me lo entregaron perfecto. Gracias
Eliana Neuque
Mar 30, 2023
5
Bem atendido, bom serviço e cordialidade.
Jacques Aleman Amaresco
Mar 29, 2023
1
I am beyond disappointed in the customer service, mechanics, and manufacturers at Mercedes. I bought my second Mercedes A220 about 2 years ago (still under warranty currently) and the air has always had a problem ever since I bought it. There were countless times (10+ times) that I had taken the car for this problem and for service. Needless to say the problem was never fixed as I found myself not even being able to drive the car off the lot since the air would not work. It blows hot air constantly and nothing stimulates it to blow cold air. I have done alternative compensatory methods such as resetting with buttons (WHICH I BOUGHT AND DRIVE A MERCEDES I SHOULD NOT HAVE TO DO); and needless to say it does not work. My car has an air conditioning manufacturer deffect that Mercedes of Miami can't find the way to fix nor give any type of solution for it. My service advisor has always been very helpful but the technicians in the shop don't have knowledge to fix my car. I am a working woman that put my savings into my dream car and what I have received has been a nightmare. The time, money, energy, and mental health I have lost with this has been the worst. I just feel disrespected and I just can believe that Mercedes Benz brand and Mercedes Benz of Miami does not honor the warranty of car.
Carolina
Mar 29, 2023
5
Good job from the service department. Ignacio was the best, super attentive and respectful. I would take my car there again because of the good treatment I received.
Maite Perrz
Mar 28, 2023
5
Mr. Andy Garcia, Asst. Manager, is an asset to the Benz of Miami. He assisted me with my Maintenance needs in a most sincere and professional manner. Yes, I would recommend their service department and Mr. Andy Garcia as your ambassador! The courtesy wash that I received was tops too.
Piglette Lina
Mar 27, 2023
5
One of the best MB dealerships. Great in every way.
Vincent Wright (WrightFlo Enterprises llc)
Mar 26, 2023
5
Excellent
Mauricio Nieto
Mar 25, 2023
5
Mi experiencia con este concesionario y en especial con su vendedor Manny Fernandez cumplió ampliamente mis expectativas, profesionalismo y clase serían los términos más exactos para describir mi comentario. Gracias Manny por todas tus atenciones , gracias a tan prestigiosa organización
Mileni Ortiz
Mar 25, 2023
5
Great dealership! Thank you Sale Consultant Julian Sanchez for amazing assistance to buy our car! Very professional team!
Elena Fesko
Mar 24, 2023
5
I wanted to express my gratitude for the exceptional service I received from JUSTIN, my service advisor during my recent visit to service my battery and tires. Your attention to detail and commitment to ensuring that my car was in top condition did not go unnoticed. From the moment I arrived, you were courteous, professional, and knowledgeable. You took the time to listen to my concerns and thoroughly explain the repairs my car needed. Throughout the process, you kept me updated on the progress and made sure that I understood everything that was happening. Excellent customer service!
Andre Gallegos
Mar 24, 2023
1
My car didn’t accelerate so I had it towed on a Friday. This was the second time this had happened. On Monday they said the car would be ready that Wednesday. They did not have loaners or rented a vehicle for me so I was stranded for 5 days. Only offered a round trip Lyft. I no longer recommend Mercedes Benz and their new policy.
Ily1958
Mar 24, 2023
5
Amazing experience with Gus, and Bryan. Great service, constant communication. Best dealer to bring your Mercedes for servive.
Rene Blanco
Mar 23, 2023
5
So happy and excited with my new Mercedes-Benz GLE 2023. A dream come true!!! I have to thank Juan Negron (sales consultant) for the kindness and patience he had to clarify all my questions related to the car purchase.
Lidianis Izquierdo
Mar 23, 2023
5
My experience was fantastic. My salesman Gustavo Giral was great. He was very professional and knowledgeable about the entire purchase. The one thing I admired he was very honest and straight forward about all my concerns. He's very prompt with his communication response, which I loved. I will recommend Mercedes Benz of Miami and Gustavo Giral as the go to place if you're looking for an amazing vehicle and wonderful customer service. Thank Sincerely, K. Thomas
Kamora Rachel
Mar 23, 2023
5
I recently had my car serviced at Mercedes Benz of Miami, and I had a really positive experience. The staff were professional and courteous, and they completed the work on time as promised. Overall, I was impressed with the level of service I received and would definitely recommend this dealership to others.
Ferere Laguerre
Mar 23, 2023
5
Hola fuy e hice una compra con el vendedor manny quiero compartir mi experiencia y debo decir que es el mejor lugar donde me an atendido respecto a los dealer recomiendo muchísimo este vendedor te explica te da los detalles que quieres escuchar tiene mucha atención con el cliente y además toda la paciencia necesaria para trabajar con el público, lo recomiendo 100 % excelente servicio
Angel yordano Amaro
Mar 22, 2023
5
Very nice sales personal and financial man.
Adrian Puentes
Mar 22, 2023
5
Justin was professional kind and informative which made my stay seamless
david zaken
Mar 22, 2023
5
Very happy customer. I went for a deal and with number in mind. Tania who was my sales person, went above and beyond to meet my expectations and make the deal happen. I will definitely recommend her and her team to friends and family. Will gladly continue to make business with her!
Paola V.
Mar 22, 2023
1
Poor service . They don’t keep up with the appointments and not able to get a loaner. Twice my appointments were cancelled.
noe gmedina
Mar 21, 2023
5
Exelente
William Cano
Mar 20, 2023
5
Top notch service, very fast and comfortable.
Nikolay Bekish
Mar 20, 2023
5
Fernando and Simona are extremely helpful! Beautiful dealership with great customer service.
Natalie Perdomo-Socarras
Mar 20, 2023
5
Great experience from start to finish. They keep you up to date on the status of your vehicle and offer a ride home after you drop it off!
Mike Meyer
Mar 20, 2023
5
Exelente servicio de lo mejor Grasias...
Maikel Perez
Mar 20, 2023
5
I took my car for regular maintenance. Service was fast and outstanding
Alina de Armas
Mar 20, 2023
5
Stefano Simionescu was excellent. He made it simple and easy to purchase my new Mercedes. Great experience.
Martin Salcedo
Mar 18, 2023
5
Cesar Leon was more than helpful, very professional. A+
Jacob Gershon
Mar 17, 2023
5
buena atención los mejores de Miami
Lazaro Suarez
Mar 16, 2023
1
Terrible service. Rip off. 350$$$!!! For oil change. I pay $120 usually in New Jersey Mercedes benz dealer... had few warning messages..Cesar asked for 400$ to clear each!!! (800$$$!!! Total )Don't go there unless u have cash to burn...
Arthur Zilberman
Mar 16, 2023
5
This was my first time taking my car in for a service and everything was perfect.
Naqura Garland-Martin
Mar 16, 2023
1
No comprendo aqui jamás en sus vidas. Comore un C300 y desde el día 1 me fallo. He estado en ese dealer más de 8 veces con menos de 10.000 millas en mi carro y allí a nadie le importa. Les hable de la ley limon ya que mi carro ha fallado 5 veces por la misma causa, se apaga en los highway y he estado a punto de chocar en 2 oportunidades. Ellos se lavan las manos diciendo LLAMA A MERCEDEZ BENZ CORPORATE y cuando te comunicas con corporate es peor. Mi carro aun se apaga y ni el dealer ni corporativo me resolvieron
jehison galvis
Mar 15, 2023
5
La atención es muy buena. Muy claros en los tiempos que llevan los trámites. El personal está siempre atento a la necesidad del cliente.
Rosario Neuss
Mar 14, 2023
3
Still waiting for repair after 4 weeks plus Then wrong part arrives Going back for 5 th time today Carlos is very nice Mercedes lead time for part unacceptable Then wrong part arrives Very inconvenient
Steve Zimmerman
Mar 14, 2023
5
I had a seamless and easy experience with Mercedes-Benz of Miami. They hooked me up with Melvin who made the process smooth and relaxing. This is the second car I've purchased from Melvin and the dealership, and because the excellent service, I will be purchasing future cars there. These guys are on top of their game!
Tamara Gabelman
Mar 13, 2023
5
Fernando is the best GM in the entire car industry. What a great dealership. Best service!
Nicholas Perdomo
Mar 13, 2023
5
I don't mean to say I am difficult, but I am. In searching for my new Mercedes I expected to be disappointed, ie. supply chain issues, limited choices, and declining customer service. At Mercedes Benz of Miami there is this guy named "Fernando Lopez." Honestly, I was not expecting much. Like pulling teeth. Boy was I surprised. Well, actually blown away. He is good. I mean really good. If he could handle me, well, he can please anybody. I got my car, next day, at a better price than anywhere. I could not help but smile. I will buy from Mr. Fernando Lopez again. I recommend you do too. Tell him Keith sent you. Maybe he will smile, too.
Keith Rinaldi
Mar 13, 2023
5
I recently had the pleasure of purchasing a Mercedes-Benz from Mercedes-Benz of Miami, and I have nothing but positive things to say about my experience. Both the general sales manager Fernando Lopez and sales associate Simona were incredibly helpful throughout the entire process, and they made sure that all of my questions were answered and needs were met. Their knowledge of the vehicles and attention to detail were impressive, and they truly went above and beyond to ensure that I was completely satisfied with my purchase. I would highly recommend Mercedes-Benz of Miami to anyone in the market for a luxury vehicle, and I specifically recommend working with Fernando and Simona for an exceptional customer service experience.
Juan de Leon Belloc
Mar 13, 2023
1
Really bad experience. I went to sell my car. Christina took care of me. Really nice rep. I saw her talking to one of the sales managers and then she came back with a crazy buy back number. They don’t care about a customer who has bought several vehicles there. For sure taking my business to another place
Alejandro Cabrera
Mar 13, 2023
1
When I bought the car last January I was sold a maintenance and warranty package by the guy in the finance department. It added almost $18k to the bill and I was told that it would cover basic maintenance on the car and the warranty would cover everything but wear and tear. I was told that I would never have to worry about paying for maintenance or parts and labor should something break down in the car. It sounded great because I could just add the future cost of these things to my monthly payment. I dropped my car off for the 3rd time to do routine maintenance and was told that it would be the last time maintenance was covered under the package I bought. What a complete scam they are running with this program. Stay away from this dealership, its finance department, and AutoNation which owns them. Horrible experience would not recommend it to anyone.
Todd Haselhorst
Mar 13, 2023
5
Angel, our service agent, was always in contact with us prior and after our appointment. He helped with insurance company issues so I didn't have to bother. Made our experience as pain free as possible.
Mathew
Mar 13, 2023
2
First off I would like to start off by saying Gustavo Giral my representative was great and amazing and very informative and a pleasure to work with. The main reason for my horrible experience was because of the general sales manager Fernando Lopez. He was very rude and horrible customer service. When I came back to the dealership to resubmit for a new allocation spot he did not even offer me a chair to sit, I was literally on my knee custom building the car with him. Fernando literally told me to call him a week to follow up with the order to make sure it went through. When I texted him a week later and called and left a voice message he calls me back yelling at me and pretty much cursing at me and telling me to lose his number and to never contact him again. I was going to cancel my order but then Gus calls me and tells me he will take care of everything. Fernando should be fired for his actions and his horrible attitude, he was an absolute nightmare and I am sure you are losing a lot of customers because of him.
Dave M
Mar 12, 2023
5
Service was excellent and Angel was very helpful and professional.
Riptor
Mar 10, 2023
5
Get my Mercedes Maybach serviced here every time Mercedes Benz of Miami they are doing great job fast and reliable service staff are very professional especially Carlos Guerrera helped a lot he went all the details and explained what needs to be done very professional five stars ⭐️⭐️⭐️⭐️⭐️
Mehmet Asan
Mar 10, 2023
5
Called ahead, arrived 1 hour latter, truck was not washed. Made the deal, they washed the truck, had multiple scratches, silver dollar size piece of paint missing. I was promised the WHOLE quarter panel would be painted! No! They spot painted the silver dollar size spot only. $55k truck. No one inspected it before it was given back to me. I think they left it with yard dust so I couldn't see the scratches before buying it. UPDATE: since this post, they took the took the truck back, gave me a loaner and fixed the truck properly.
Peter Bouchard
Mar 10, 2023
5
A Huge thank you to Cesar Leon and the MB Miami Service Department. They did an incredible job restoring my vehicle, they are top tier professionals.
Kris Koo
Mar 9, 2023
4
Rafael Marzo provided excellent service, good explanation on service to be done and the time estimate was on target. Service was performed in a reasonable amount of time. The problem was with the employees handling the return of the car. Three employees hanging around, took 30 min for them to decide who was going to bring the car and the car was not washed. The employee said, that if I wanted the car to be wash it was another 25 min wait for the wash. This is the second time I service the car and I get the same treatment from the employees receiving and delivering the car in this dealer.
Humberto Freire
Mar 9, 2023
5
Rafael Marzo is fantastic and always helps me with all the problems I have with my Mercedes. Does a fantastic job. Thanks
Cristina Pranckevicius
Mar 9, 2023
1
Terrible service department. Stay clear and drive further for the nearest Mercedes-Benz dealership as long as it's not this one. Horrible customer service, no care and no empathy.
Anzhela Slanova
Mar 9, 2023
5
The dealers who helped me get my car were extremely polite and offered a lot of their time just to help me find the right car based off of my preferences.
Lucia Henry
Mar 9, 2023
1
I'm going to be honest, my experience at this location was a circus. After leasing over 30 vehicles in my lifetime at Coral Gables location, I decided to try out the Miami location for service for the first time. The staff was unreasonably inconsiderate at this location. When picking up my car, I had to wait over an hour to do something so simple due to my service agent helping another customer. He would not give me eye contact and left me waiting for him to give me my keys and pick up my car. He went the extra mile to make each aspect of service more difficult, and it was shocking to see his performance as a Mercedes employee. The two employees at the cashier also put me through a very unnecessary and unreasonable ordeal which could have easily been avoided. This location does not value a customer's time and three hours were taken of my life due to the lack of reason within the staff that assisted me. I have never experienced this at the Coral Gables location and I will never be coming back to Miami again.
No Background
Mar 8, 2023
2
My car has been in for an AC repair for over 2 weeks now… it’s like pulling teeth trying to get an update on my car. Andy is a good guy in person but never returns calls. I’m not asking for much, but don’t give me false promises and at least keep me updated, especially because I’m spending such a large amount on this repair. Don’t even get me started on the rental car experience I had with their contracted vendor- Enterprise, where I waited for 2+ hours to get into a rental…
Keith Carrasco
Mar 8, 2023
1
Pésimo customer Service llevo 2 años con mi lease y siempre que voy hacer los servicios nunca tienen loaner hice una cita para dejar mi carro alas 7am de la mañana y poder tomar un Uber para mi casa y llevar a mis hijos al colegio en Uber increíble que uno pague tanto dinero para nada. las personas que manejan el departamento de servicio no tienen la mejor disponibilidad de ayudar a sus clientes.
anderson mendivelso
Mar 7, 2023
5
I have done businesses with all MB dealerships in South Florida; MB of Miami is the best - a breed apart
Victor BJ
Mar 7, 2023
1
This place is awful. Bought a $200k car, and I could not have encountered more obnoxious, rude salespeople. They have no respect for the customer and are not helpful at all. Avoid this place at all costs.
Jim Ancel
Mar 7, 2023
5
UPDATE FEBRUARY 2023 Management seems to be fixing the issues. Last visit, the car came out of the shop running like a new car. Thank you Gus. UPDATE JANUARY 2023 After years as a satisfied customer, it pains me to downgrade my satisfaction with this business but they have slipped on the banana peel since the COVID-19 pandemic. Still better than the Coral Gables dealership. 1. Our service advisor is the best and that's why we still patronize this dealership. He is always polite and responsive. 2. The service department is overwhelmed with the number of cars. We usually have to leave our cars for 1-2 weeks and the problems aren't being fixed. Sometimes a new problem occurs within 10 miles after leaving the shop. 3. The service level at the loaner counter is terrible. The dealership has reduced the available loaner cars and understaffed the desk. We have had to wait well over an hour to get a loaner car. The loaner desk has been closed until 10 am on a recent visit. The person behind the desk has no sense of urgency and poor customer service skills. 4. I drive an older model vehicle. I feel that the technicians are not well trained on older cars. New technicians are likely trained to work on the newer models with minimal time getting certified on cars that are over 10 years old. Sad but true. 🙄 ============================ I finally found a Mercedes Benz dealership in Miami that earns the Mercedes Benz brand but only after several terrible experiences at a closer in "miami" dealership. But worse than the cost of unnecessary services, they managed to break something every time I was in the shop. When I questioned the service adviser about the newly broken items, he said "that happens to everyone". When I escalated to the Service Manager, he said that they offered a higher service level to people who bought their car at the dealership but he would put me on the VIP list. Imagine that! I vowed to never go back and started looking farther away from my home when I stumbled on Mercedes Benz of Miami in Miami Gardens. I was immediately impressed by the customer service mindset. I was greeted and helped out of my car and directed to a receptionist who determined who my service adviser was. Then I was asked to wait while my service advisor, Gus Cosio, was notified. Before I could complete preparing a cup of coffee, Gus was ready. We met in his office while he reviewed all the maintenance records pulled from the Atlanta dealership where we used to live. Gus explained to me and my daughter about the services that needed to be performed and also recommended waiting on some service items which could be done at the next service appointment. We were offered a Mercedes loaner car for two days while the car was serviced. The vehicle was serviced and delivered back to us in a clean, working condition. I finally remembered why I bought a Mercedes. Again, I will say that this dealership, owned by Autonation, lives up to the standard I have come to expect from a Mercedes dealership. There is such a contrast between this dealership and the "other miami dealership" that it can not even be compared. Don't get fooled by the Mercedes sign; in Miami, if the dealership isn't owned by Autonation you're certainly going to get shafted. I WILL BE BRINGING ALL MY MERCEDES VEHICLES TO MERCEDES BENZ OF MIAMI FOR MY SERVICE NEEDS. It is a bit of a drive but well worth it!
Sam Dobrow
Mar 6, 2023
3
Milton my sales representative was great. Finance guy, rude and made me feel really uncomfortable.
Carlos Irace
Mar 6, 2023
5
MUY BUENA ATENCION MUY SATISFECHO EN GENERAL MUY AMABLES LAS PERSONAS QUE ME ATENDIERON
Carlos Fraginals
Mar 6, 2023
5
It was a wonderful experience, the seller was very kind, attentive in everything.!!
Edmunds
Mar 4, 2023
5
Justin helped like always with a excellent customer services and explained everything very transparent .
Brenda Amador-Delaney
Mar 3, 2023
5
Excelente todo me Tomaron mi vehículo a un valor muy alto y pude lograr hacer la operacion que yo queria !
Fede To
Feb 27, 2023
5
It was easy to shop for my car. It was ready the next day!
Fabiano Espana De Matos
Feb 25, 2023
5
Super the attention always SUPER the services adviser ALLEN KONSTANTINOVSKIY very profesional and friendly thanks
Leonardo Valdez
Feb 24, 2023
2
They have varying customer service. It was a mixed experience all around. Carlos was extremely helpful, through the process. But the cashier was totally inept. I waited 15 minutes and there were no loaners, 13 day on a problem that could have resolved in 3. They do not want to honor their warranties and hold up decisions for days. ALMOST NO CUSTOMER SERVICE. GO TO LEXUS!!
Brian H Gerber
Feb 23, 2023
5
Angel is an amazing service advisor and solved all my problems with ease, peace of mind and super fast!!!!!
Lance Kaufman
Feb 22, 2023
5
Mike Ochoa and Simona were great to deal with.
Dick Assmar
Feb 22, 2023
5
This is my first Mercedes and my first car in USA. The salesperson (Simona) start talking to her manager while showing the cars to me, helping me with the right decision. In the end I had the best option related to credit and price.
Luis Fragoso
Feb 22, 2023
1
One of the worse facilities to execute quality customer service. I was assigned an advisor (Rafael), who lied about contacting my auto broker. This guy was more about discrimination than customer care. I called to speak to a manager, and there is still no response after 48 hours. Way to give Mercedes-Benz a lousy reputation.
Webs Pierre
Feb 21, 2023
5
Smooth car buying experience! Started the buying process online, went into the dealership to basically sign and drive. Drove off with my new car in a little over a hour. Everyone was courteous and professional!
Mrs. Charsta Simmons
Feb 20, 2023
5
Un servicio rápido y profesional muy satisfecho 😏
Elio Hecavarria
Feb 20, 2023
5
It was an excellent experience. The workers were very professional and respectful. They have been trained to handle customers with care.
Grady Mclendon
Feb 20, 2023
4
My brother bought a Mercedes E-Class wanted a nice Mercedes Car dealerships in Miami
Michael McClendon
Feb 19, 2023
5
very professional service
Cole Marall
Feb 19, 2023
1
It took 3.5 hours to put on a splash guard under the car. This was a followup appt and the old part was already taken off at my first appt. Their communication between departments is severely broken. The service rep told me it would take 30 minutes. It took them over an hour to even figure out why I was there and another hour and a half to find the part I'd ordered. Another hour to install something I could have done myself. NEEDLESS TO SAY, never going back!
Demi Lee
Feb 18, 2023
1
Our sales person Santiago was very helpful but he seems to have difficulties communicating with vendor who cleans our brand new car. Per Santiago, they have cleaned it twice but could not address the issues. I think the management at MB of Miami should initiate a review process on the quality of their vendors and make sure they up hold the MB reputation!!!!
Ping Hu
Feb 18, 2023
1
Be aware of the sales person, they work against you and just try to rip you off, read carefully what are you paying for. Bad customer service
Camilo I
Feb 17, 2023
5
Great customer service!!
Rhys Daniel
Feb 16, 2023
5
Súper súper attention. Always friendly people.
Karina Sayed
Feb 16, 2023
5
I’m a non resident of Miami and I was overdue for a big service. The whole staff there was professional, fair and responsible.
Michael
Feb 16, 2023
5
This place is amazing!!! they had a great selection and were very attentive. Definitely recommend to anyone looking for a new or used vehicle. Manny our salesman is the best he was very knowledgeable and understood our needs he went above and beyond to ensure we walked out with the car my wife fell in love with and made the purchase experience one to remember. He even had the car parked with a big red bow so the family could take pictures . Ralph the finance manager is another extraordinary gentleman he ensured we got the best financing possible and our vehicle was covered for years to come . Overall this place is a 10/10 thank you all for a most enjoyable car buying experience.
DAVID CORREA
Feb 15, 2023
5
Process was easy to reserve an appt and advisor was knowledgeable and courteous. No hassle ride to house and back.
Bujavi Christmas
Feb 15, 2023
5
It was great!
Yamilia
Feb 15, 2023
5
Great experience at Mercedes benz of miami. Cesar the service advisor exceeds at what he does.
CesarFuel
Feb 15, 2023
5
My rep Angel is the Best. This was my first time working with him. He was very nice. Always had a Smile on face.
Latasha Mc Coy
Feb 15, 2023
1
I must say having a Mercedes has been the worst experience. They never have loaners; you would think paying so much for a car, they would try to have the best customer service, but they don’t. Once you get there, it’s always a problem; the lack of communication these people have is horrible. They don't try to help you in any way. Never will I buy another Mercedes Benz. Very disappointed.
Christy Pinell Treminio
Feb 14, 2023
5
The salesman Pablo and finance manager were very helpful and kind! Thanks for all the assistance.
Tylerphmx
Feb 14, 2023
5
Amazing service! Alen is professional and knowledgeable.
Nelson T
Feb 13, 2023
5
I had an amazing experience at this dealership, the salesperson Gustavo Giral (GUS) was very knowledgeable and professional also the finance guy his name is Joshua Mathews was also very outstanding. Overall i do highly recommend to come to this dealer and if you wants to purchase a new MB don’t hesitate to come to this dealership and ask for this 2 amazing representative.
vivian vega
Feb 12, 2023
1
Their service department is one of the worst in the nation. I am surprised Mercedes Benz associates themselves with this group. I had to call three times to check on my car and every time you call good luck getting anyone to answer. Car was there for three days and no one calls to give you an update. One star is too generous for them.
The Shark
Feb 12, 2023
3
I'll first make sure to give credit to the team responsible for loaner payments, I dealt with two women who were really efficient and personable and made sure all paperwork was accurate (even noticing an error and re-doing it by my side so very quickly). Unfortunately I was very let down with two aspects of my service - since parts were unavailable at the time, I had to leave my car much longer than expected. There were no loaner vehicles available. I was not offered any solution to cover the time my car would be out (which at that time was thought to be 5 days). I think the team should have found something to help, maybe an Uber credit, or offering to drop off a loaner to my house if it became available. I got a call on Monday that a car was now available, but I had to come and get it. Having a newborn, this is not easy to facilitate when car-less. It ended up taking 1.5 weeks for my car to be finished (which I understand, knowing parts were not immediately available) but when my car pulled up it had not even been washed (or rinsed). I expect my car to be washed when I pick it up, especially based on the trouble I had. Even lower-end dealerships provide this, and I pay the monthly maintenance plan which I definitely do not utilize to it's fullest, so it felt pretty bad after going through so much trouble with the loaner, and having my car for much longer than anticipated.
Brooke Rodriguez
Feb 12, 2023
4
Não avaliei!
Arthur Pires
Feb 12, 2023
1
Very poor service. They expect 5 star feedback but don’t even give 5 star service.
ezabelle Joseph
Feb 11, 2023
5
La mejor atención que e recibido Felicidades lo recomiendo.
Yader Rivera & Son Tambor
Feb 11, 2023
5
Ralph Torres was the best!! Made the process a breeze and i was able to leave with my dream car.
gloria rua
Feb 10, 2023
5
Andy Garcia is great at his job. Very understanding and attentive, with great communication. First time using Andy and I will never use another advisor again!
Anthony Thomas
Feb 10, 2023
5
I had the pleasure of buying a fantastic Mercedes with Daniel Ferreira and I was blown away by his level of professionalism and friendly personality. He was quick to respond to any questions I had and made the car buying process seamless. He was knowledgeable and understanding of my needs as a newcomer to the United States and he even showed a deep appreciation for Brazilian culture which made me feel right at home. I would highly recommend Daniel to anyone looking to purchase a vehicle in Miami and in need of a supportive and communicative salesperson.
Renato Fernandes Reis
Feb 10, 2023
5
Muy buena atenci�n, pero la sala de espera muy b�sica, no funcionaba la m�quina de cafe! Despu�s todo muy bien.
Julian Siucho
Feb 9, 2023
5
simply GREAT! My service advisor CARLOS GUERRERO is always friendly, helpful, knowable and keeps me up to date on progress! PEFECT!
Ish Gonzalez
Feb 9, 2023
2
My experience was not great, I bought a CPO car and I love it but my experience wasn't pleasant. They didn't assess/service the car to the T, one of the window buttons on the driver door doesn't light up at dark, super annoying, and the engine light came on 2 weeks in. On top of that they tried adding additional fee to the out-the-door price they quoted and the spare key they were supposed to send after is 2 weeks late. I know some other dealers(even with less luxurious brands) throw in free oil change with service, they won't even do that, you are paying for premium service by buying a mercedes but you actually get less.
Sencer Aydın
Feb 8, 2023
1
Terrible customer service and charge you for unnecessary things. Definitely don’t recommend this place to anyone.
Jose Mesina
Feb 8, 2023
1
I have a mercedes EQS 2022 I have problem with the car and they don’t receive for repair because I don’t have an appointment, they don’t have a loaner for a costumer. I leave the car for the same problems 3 times and the problem still there. The worse dealer and the worse costumer service ever
Jose Chapman
Feb 8, 2023
5
Mr Angel Perez was very professional and super nice
Marc Lubin
Feb 7, 2023
5
Second car I have sold to auto nations. Everything went great. My salesman Steve suaza was amazing. Everything went smooth as silk. No issues. I would only sell my car to auto nations and Steve.
zak grosser
Feb 6, 2023
5
Bought a new GLC from Santiago who is very attentive, knowledgeable and service oriented. Good experience!!!
pinghu88
Feb 6, 2023
5
Kristina the car sales agent went over and beyond giving her services I was really impressive the way she over extended herself to provide the experience that I will always remember.
Mister Smooth
Feb 6, 2023
4
SERVICE WAS GOOD BUT THEY INSTALLED NEW WINDSHIELD WIPE BLADES INCORRECTLY AND THEY DID NOT WASH MY CAR
Michael Aaron
Feb 6, 2023
1
Terrible experience with the collision center. Got rear-ended and had a repair of almost $25,000. Took them more than 2 months, mainly because they ordered 3 times the wrong door lock. Had to be shipped from Germany, so probably 6 weeks delay only because of the wrong door lock. Things can happen - but the customer service was extremely disappointing. No excuse, no willingness at least after 6-8 weeks to provide me with a loaner. Professional friendliness in the communication, but no apology or help at all Even more embarrassing: They shipped my car to my home (which was great). But it turned out that the spare wheel on the back door was heavily rattling and vibrating upon closing the door. Means they either didn't test it or just didn't care. Had to bring the car back to get it fixed
Thomas Reuther
Feb 5, 2023
5
I had the pleasure of buying a car with Daniel Ferreira and I was blown away by his level of professionalism and friendly personality. He was quick to respond to any questions I had and made the car buying process seamless. He was knowledgeable and understanding of my needs as a newcomer to the United States and he even showed a deep appreciation for Brazilian culture which made me feel right at home. I would highly recommend Daniel to anyone looking to purchase a Mercedes Benz in Miami and in need of a supportive and communicative salesperson.
Renato Reis
Feb 5, 2023
5
I had the pleasure of working with Daniel Ferreira and I was blown away by his level of professionalism and friendly personality. He was quick to respond to any questions I had and made the car buying process seamless. He was knowledgeable and understanding of my needs as a newcomer to the United States and he even showed a deep appreciation for Brazilian culture which made me feel right at home. I would highly recommend Daniel to anyone looking to purchase a vehicle in Miami and in need of a supportive and communicative salesperson.
Renato Reis
Feb 5, 2023
1
This location really really trash I drop off my car n they damage my car n didn’t want to give me a loaner n call the cops cuz I was mad i wasn’t allowed to even talk to the manager really really trash don’t go there bad customer service Gus really trash I think they doing fraud they make my key cuz of a locksmith fraud fraud I will be posting reviews everyday till I’m happy I will be calling corporate everyday Gus trash service manager trash they was yelling
Yvrose Lundi
Feb 3, 2023
5
Great Customer Service❤️❤️❤️❤️❤️
T Roundtree
Feb 3, 2023
1
Took my car for service of an automatic truck issue. Aside from blaming me for the trunk failure, they failed to fix it. Actually, they failed to do anything for days until I called to get my car back. Then they claimed it was worked on. And it still doesn't work. Mercedes of Miami is useless.
Omar Or.
Feb 3, 2023
5
Maintenance Advisor Carlos was exceptional, he was thorough with every question asked and checked my car before taking it to the garage. In doing so he found some issues that need to be addressed. He was thorough with his consultation and I appreciate his professionalism. My car was ready for pick-up in a few hours and that worked for me.
Jeannie
Feb 3, 2023
5
I was meet with kindness and patience! They went over and beyond to accommodate my needs and I felt I was amongst friends.
Ginette J
Feb 2, 2023
5
Online I made a request to see a vehicle and I was paired up with Melvin. He texted me soon after and we set up a time for me to come in. He kept in constant contact with me. We met at the set time and Melvin was great throughout the whole process, from test driving the car to actually buying the car. He explained everything step by step. Great guy to have as your salesperson. Ask for Melvin.
Suzanne Ramnanan
Feb 1, 2023
5
I recently purchased a new GLE350 from Mercedes of Miami and I couldn't be happier with my experience. From start to finish, the salesperson, Many Fernandez, went above and beyond to make sure I was completely satisfied with my purchase. Not only did he help me throughout the entire process, but he also secured a great price for me. The dealership itself was clean, friendly, and professional. I would highly recommend Mercedes of Miami to anyone in the market for a new vehicle. The quality of customer service I received was exceptional and made the buying experience stress-free
Moshe Duwek
Feb 1, 2023
5
Excellent service and my Mercedes service representative Omar is simply outstanding. Wouldn’t go anywhere else. Thanks Omar for an excellent job as always
Luis Fernando Montano
Feb 1, 2023
5
Great and fast services,
Valentina
Feb 1, 2023
5
My salesman Melvin went above and beyond to make my buying experience easy and seamless
MariamS
Feb 1, 2023
5
I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami
Soner Aygun
Jan 31, 2023
1
I had a terrible experience. 13 days that I had my car at Service and they still not solve my issue. This is the 3rd time that I had to leave my car with Mercedes and still exactly the same issues that I’m having before. Not happy at all!!!!
Lucas Moura
Jan 31, 2023
5
I always have a good experience getting my car serviced at Mercedez Benz of North Miami ( Miami Gardens) It’s not the closest Mercedez Benz to my house but I like going there. Carlos has been the person up front most times.He has been great, very professional and exceptionally nice. I have also received the same service from others in the Service Department. Most importantly, my car felt and drove beautifully when I left.
Karlene Randle
Jan 31, 2023
5
Justin es una excelente persona y la atencion es perfecta
Claudio Nobile
Jan 31, 2023
5
I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami
Realtor Soner Aygun Miami
Jan 31, 2023
5
Cesar Leon, the manager of the service department of Mercedes Benz of Miami gave the most amazing customer service. He was professional, prompt, kept to everything he said he would do and was on time with getting the service done as promised. I would recommend him 100%! He did an AMAZING job. Thank you Cesar!!!
Sol Y
Jan 30, 2023
4
Muy buena atención pero cambian de política de venta muy rápido
MOLET DIVA
Jan 30, 2023
5
Muy buen servicio y satisfecha con mi auto
Dania Viera Perez
Jan 28, 2023
1
I have had THE worst experience at this dealership. I would highly recommend not ever purchasing and or servicing your car there. Cesar Leon in particular was my “point person” and he was always unhelpful, rude, and made me feel uncomfortable.
brittany holland
Jan 27, 2023
5
We went for an oil change. They are very professional.
Nancy Araujo
Jan 27, 2023
5
I have been taking my 2012 Mercedes Benz C250 to this same dealership since I purchased it new in 2012. Every year I have faithfully taken it here for my all of my annual maintenance service(s). I have never missed, or neglected to take my car in for annual maintenance. I would guess that this is one of the main reasons that I am proud to say that I have NEVER had any major, or minor issues with the performance of my car. Could I probably have had the annual maintenance done for significantly less at another auto services business? Probably, but I feel a lot better knowing that I'm paying for auto mechanics with excellent experience, and the formal education to work on my car that is the best in the Mercedez-Benz industry. For 11 years now, I continue to feel very pleased with my car's performance EVERY time I leave my driveway.
Ambrose Sims
Jan 27, 2023
5
Excellent service attended by Mr Angel Perez. He took care of each detail giving a very best assistance.
Jairo Cuevas
Jan 26, 2023
5
Alen was very helpful with the issue I had with my car
Nilda Esteves Rivera
Jan 25, 2023
5
Very professional 👏
Pitzuko
Jan 25, 2023
5
Fue muy bueno
Yolenny Amador
Jan 24, 2023
1
I had a very unpleasant experience with the service department in Miami. The customer service of the service advisors I encountered is subpar, more specifically I was assigned Justin A. When I arrived I waited almost 45 mins - 1hr with no greeting or explanation that anyone would be with me to help. Many of the advisors were standing around talking amongst themselves. I inquired about the wait to one of the outside service ladies and was told by her that he was ready for me. He has me to take a seat at his desk and then proceeds to tell me to go wait in the lounge again and he will be with me when he is ready. His demeanor is very cold. I explain the part that needs replacement with pictures and he dismisses me and said we will call you with the diagnosis. The diagnosis took 3 days to only confirm what I already said was the problem. They tried to include maintenance on parts that were already changed recently along with services that were already performed via my confirmation on the phone. I read over the paperwork, he lied about reasons for denial, but whatever. We agreed to order the power steering pulley and change the serpentine belt and battery. It took them an additional two weeks, several texts and lies on phone calls about service times, to install the parts and return my vehicle. Absolutely unacceptable. I have been a Mercedes Benz customer for well over 10 years and have been serviced at dealerships across the south and I can assure you that the quality of service here does not match the prices or the standards of Mercedes Benz. I do not recommend. I really hope they get some better customer service skills soon.
Vyaisha Moss
Jan 24, 2023
5
Excelente Servicio, muy amable y todo el proceso de compra muy rapido. El carro hermoso
Harry Linzmayer
Jan 24, 2023
3
It pains me to downgrade my satisfaction with this business but they have slipped on the banana peel since the COVID-19 pandemic. 1. Our service advisor is the best and that's why we still patronize this dealership. He is always polite and responsive. 2. The service department is overwhelmed with the number of cars. We usually have to leave our cars for 1-2 weeks and the problems aren't being fixed. Sometimes a new problem occurs within 10 miles after leaving the shop. 3. The service level at the loaner counter is terrible. The dealership has reduced the available loaner cars and understaffed the desk. We have had to wait well over an hour to get a loaner car. The loaner desk has been closed until 10 am on a recent visit. The person behind the desk has no sense of urgency and poor customer service skills. 4. I drive an older model vehicle. I feel that the technicians are not well trained on older cars. New technicians are likely trained to work on the newer models with minimal time getting certified on cars that are over 10 years old. Sad but true. ?
Sam Dobrow
Jan 24, 2023
5
Everyone was super attentive and helpful at my time of visit. I was provided a nice 2023 rental car until my car was ready and the service took a lot less than what I was expecting. I would recommend this service to any Benz user.
Carlos Diaz
Jan 24, 2023
5
Great experience!
Cynthia Zamora
Jan 23, 2023
5
My experience was awesome with the great customer service of Melvin and Angel
Maronica Little Quarles
Jan 23, 2023
5
My visit was very enjoyable and my professional advisor was knowledgable and friendly. He maintained contact and informed. Great Job!!!
Ed Haynes
Jan 21, 2023
5
Great service! The overall process took about 30 minutes.
Yokonon Baugh
Jan 20, 2023
5
Great attention to the staff and they always provide the best.
Nicolás Mc Loughlin
Jan 20, 2023
5
They provided great service (under warranty) and even paid for my Lyft home. Thank you Andy for great and friendly service.
David Blanchard
Jan 20, 2023
5
Great service! The overall process took about 30 minutes.
Yokonon
Jan 20, 2023
5
I had a great experience, the attention to detail was excellent. They took care of everything in a timely manner and with great customer service.
Yasser Pupo
Jan 19, 2023
5
I had a great experience, the attention to detail was excellent. They took care of everything in a timely manner and with great customer service.
S-classified
Jan 19, 2023
5
Excelente servicio unos de los mejores sin duda alguna en ele te servicio en todos los sentidos
Laritza Rodriguez Fernandez
Jan 19, 2023
1
What a nightmare of a business! DO NOT go there if you care about your money and the way you are treated. I bought an allegedly brand new vehicle (zero miles) that broke two days after it was purchased. They start accusing me that I did something to it. After I proved that the damage was not made by me they took the car under the promise that they will fix it, every week was a different excuse (that they were waiting for the part, that they were waiting for MB to approve it, and blah blah blah) and all they were doing was to keep the car long enough (over a month) so i won’t be able to return it, after several weeks of me patiently waiting to get the car back the GM graciously told me to take the car the way it was and to go to hell and I ended up with a almost 7 thousand dollars bill.. What a shame of a dealer.. MB should be putting more attention into who they licensed their name.
iroquois St
Jan 18, 2023
5
Angel is a great service advisor!
Lance Melamud
Jan 18, 2023
5
Excelente servicio unos de los mejores sin duda alguna en ele te servicio en todos los sentidos
LARITZA RODRIGUEZ
Jan 18, 2023
5
I have a very good opinion of the service provided by Mercedes Benz, especially Gus is the one who always receives me with his unbeatable kindness.
Luis R Nustes
Jan 18, 2023
5
My service advisor Andy really did everything he could for me to take my car with me. I really appreciated very professional.
JorgeFig
Jan 17, 2023
5
Cesar Leon is the absolute best.!He is always professional and goes above and beyond to ensure customer satisfaction.
Rockell Hendrickson
Jan 16, 2023
5
Carlos is amazing!!!
Crystal Nairn
Jan 16, 2023
5
Received the usual excellent service from Carlos Guerrero at Mercedes Benz Miami. Recommended 100%!
Simona BM
Jan 16, 2023
5
Cesar was able to exceed my expectations in servicing my vehicle. He was able to quickly understand what my expectations were, and was able to fulfill them. Very professional!
drakowski
Jan 16, 2023
1
How Can a Mercedes Benz dealership never have any loaners. Bought an S550 , and i could never get good service at this dealership. I came in for a serious problem where the car breaks by itself and the emergency break engages also and wont release. The service guy basically told me on Saturday that they wont be able to look at the car until Wednesday and that its probably better for me to take it somewhere else. Even though he asked me where i bought the car and i told him it was in his dealership. By telling me to go to another dealership, not only he is putting my car in danger of damage but he is also risking my life. Is this Mercedes service ??? never buying a mercedes again.
Nikolett Vardi
Jan 14, 2023
5
Great Customer Service! Highly Recommend Carlos to help you out with any vehicle issues or questions you may have!
Global International Imports
Jan 13, 2023
1
Never will go there again, Will not sell a car Unless it is 20k above MSRP.
Falcon E
Jan 13, 2023
5
Angel made the whole experience easy and seamless. He is very professional, efficient and friendly.
s_obozuwa
Jan 13, 2023
2
I loved my sales associate who was Simona. She was phenomenal. She was very informative. And as a woman, I dread the car buying experience. She made me feel comfortable and confident in her having my best interest at heart. I was very pleased with my experience with her. However, Raul, the person who was in finance. That experience wasn’t so pleasant. He was very much condescending, high pressure and pushy on selling me the “add ons”. He made me feel like buying the pre maintenance package was a now or never thing. Even after expressing I wasn’t comfortable with the payment. $3k later for 3 years of maintenance when I barely put 5k miles on my car a year, I now know he totally got over on me. Oh and the $1708 “vehicle protection”. And after doing research, I discovered I could’ve bought that package later on when I felt more comfortable. And that my maintenance wouldn’t have even equated to that much. $4708 later for 3 years… And the package is non refundable apparently. As a repeat client of this dealership. This is now my 3rd Mercedes from them. And as someone who has an 800+ credit score. I would’ve liked to have been treated better. Needless to say, this will be my last Mercedes with them. Fast forward, I wrote the same review on another platform. Had someone respond to contact the GM. I called and he’s on vacation and won’t be back for a week…this place has become a joke. It has gone down hill in the last decade.
Truce
Jan 13, 2023
5
Perfect, full attention to detail and speed in processing the sale and delivery of the vehicle
R Lechter
Jan 13, 2023
1
Literally the worst dealership. They dont hold up to theire warrenty. your car breaks they basically say its not there responsibility after just a few months on a brand new car. Dont buy from here. SCAM
talya rohde
Jan 12, 2023
1
Horrible!! Very rude!! Bad experience and we bought 2 cars there
Tanguy 5
Jan 12, 2023
1
They need new management in this place. No one knows whats going on. I'm shocked a Mercedes dealership can operate like this. @the manager, learn some professionalism!
Michael Sayagh
Jan 12, 2023
5
Staff very helpful Overview of the layout of business very clean and organized.
Peter Hill
Jan 11, 2023
5
I ordered a new GLS from Francisco, he was very good, he always answered my calls, sent paperwork to me in another state so I could sign and get my car by the end of the year. Automation’s network was very easy and convenient. Francisco also followed through with the transport company to ship my car to the west coast. I am very happy with Mercedes’ of Miami!! Great job everyone!
Miss Shelly
Jan 11, 2023
5
IT WAS THE ONLY PLACE WHERE THEY TREATED ME WELL AND I WAS ABLE TO GET THE CAR I WANTED
Dagmar Oramas
Jan 11, 2023
5
the person who attended me was one of the best since I am buying Mercedes, excellent!
eduardo zambrano
Jan 10, 2023
1
Worst service ever never buy from them I bought a brand new sprinter with multiple issues I scheduled 3 different appointments and they always said they are too busy come back another time
Yisroel Samowitz
Jan 9, 2023
5
Exelente atención!!!
Lisandro Hernandez
Jan 9, 2023
3
Your price was 40% higher than Mercedes dealer (Autohaus) in Peoria, Illinois - I am not pleased. I understand the Miami market prices are higher hit 40% is ridiculous.
Rick Travis
Jan 9, 2023
5
Excelent customer service, fast and convenient The best Mercedes Benz dealer in south florida
Hernan T
Jan 9, 2023
5
Very good 👍 and helpful 👍 5 star service. I would recommend to anyone.
Sheila Jackson
Jan 8, 2023
5
Nice experience, we had to take the car in for service and it was a very quick and painless experience. Thank you Justin and team.
Lars Koudal
Jan 8, 2023
5
Naturaleza
Olger Mayorga
Jan 7, 2023
5
Great service, very professional, good inventory
OC
Jan 7, 2023
5
Great service Hugo Bowen help me with everything I need it and am happy with my new car
Gabby Cancel
Jan 6, 2023
4
They are the dealership I will BUY soon💗 The Staff were very NICE...
Patrick Garmon
Jan 5, 2023
5
I really liked the service, quickly repaired the car and the price is good. I will recommend this place!
Mari M
Jan 5, 2023
5
Very good service. Andy Garcia was a very good Service Manager. He was very nice, honest and caring. He did what was necessary to satisfy me as a customer. He went the extra mile. I am happy I was referred to him.
Pleased
Jan 5, 2023
5
They were very up front and honest which was refreshing. They told me exactly what I needed and didn’t need to do in my car.
Dnina24
Jan 5, 2023
4
it was relatively quick and efficient. My service advisor Angel was very helpful.
Charles Smith
Jan 4, 2023
5
Andy is a lovely professional. Also, make you to feel you are I good hands. In order way he is trustable. You don’t see that everyday,
Angela Z
Jan 4, 2023
5
My sales Consultant's name was Salim Jaouhari. The service was amazing, being so, that I purchased the S500, 2023 model. He was very detailed and knowledgeable. I'm a business owner, and employees like him are hard to find, and you need to keep them happy. Once my lease comes due in 36 months, I will be calling him. Sincerely, Michael J. Mijares
Michael J. Mijares
Jan 4, 2023
1
I am a working Mother very busy with 6 kids?..I was in the North Miami Mercedes dealership, once to purchase, the guy told me my previous car was a piece of junk, it was a 2 year old beautiful Infinity, second time to bring in my new Mercedes for oil change, had an appointment, waited 50 minutes and still didn?t see me, saw my person that was supposed to take care of me , talking to a random lady with no appointment, I asked who she was, they said she doesn?t have appointment, I took my Keyes and left?.. 3rd time was the worst, my car was towed in to N.M.B. FL, service department on Miami Gardens on Monday Morning and never received a call about my car. I called in at end of day they told me they will let me know what?s wrong after they inspect car. I called next midday, the guy in charge of my car named Alan, said rudely to me , why are you calling me, I told you we?ll let you know, we won?t get to your car till Thursday . I asked for a loaner, he said wait on line , no cars available. I told him to please update me, he never did , I had to call on Thursday to see why they didn?t look at my car yet.. man at cashier was very rude too. Promised never to buy Mercedes again.
Ciona Rosenwasser
Jan 4, 2023
5
La atención fue excelente
Jaquelin Bermudez
Jan 3, 2023
5
Mercedes Benz of Miami provides you with excellent customer services. Upon your arrival for services someone is there awaiting to take care of your needs. They also provide complimentary services during the time of your vehicle is in there care. They also try to find ways to make you happy.
Audrey Edwards
Jan 2, 2023
1
As usually , I had the yearly review done in nobember 22. After a few weeks, and less than 50 miles , an alert screen advise me that the coolant level need to be checked . they performed a total check and told me that a big repair was needed ($ 13,000 ) what a surprise after paying about $1,000 for the annual check . I guess that the repair was done properly but we will see . The big complaint IS trying to contact over the phone , impossible , several intents and hours wasted waiting before contacting with a person and when that person tried to conected me , another nightmare and more waste of hours of my time . NEED A deep review of your telephone systems . Less machine time and more interphase with a person on a reasonable timeframe . Horrible service
jlvazquez
Jan 2, 2023
5
My experience about the service I get always from the location I take our cars is excellent.
Houshang Shans
Dec 30, 2022
5
Wonderful experience. Got what I was looking for . Excellent customer service
Dileymis Junco-Fernandez
Dec 30, 2022
5
Went to Mercedes Benz Miami after losing faith in Mercedes Benz Fort Lauderdale. Glad I did. Rafael my sales person was amazing. Best one I’ve ever dealt with. Professional, Prompt and just a great guy. Josh in Finance was also amazing. We purchased an extended warranty. Josh made a process easy and was a pleasure to deal with.
Daniel L
Dec 29, 2022
5
I want to the dealership because I had a flat tire. My service manager saw me in a timely manner and kept me abreast of the status of my car. I had no problems at the dealership.
Karen Johnson
Dec 29, 2022
5
Went to Mercedes Benz Miami after losing faith in Mercedes Benz Fort Lauderdale. Glad I did. Rafael my sales person was amazing. Best one I?ve ever dealt with. Professional, Prompt and just a great guy. Josh in Finance was also amazing. We purchased an extended warranty. Josh made a process easy and was a pleasure to deal with.
Daniel from Fort Lauderdale
Dec 29, 2022
5
Very Good , very satisfied in buying a used mercedes benz vehicle
Rigoberto Valdes
Dec 28, 2022
5
Service was completed in a timely manner. Service Technician was professional.
Lois Smith
Dec 27, 2022
5
Great experience. Andy was very helpful and efficient.
Simona Stojkovska
Dec 26, 2022
5
I am super satisfied with my service every time I bring my car in. Carlos is the best listener, and does exactly what you ask for.
Racsan Levi Gill
Dec 22, 2022
5
My service appointment from Start to Finish was Second to None. My Service Rep, Ignacio Citadel deserves a Raise!!
Veverly Tisdol-Knight
Dec 17, 2022
5
Yes, Carlos Guerrero and team provided great, timely service.
Theodore W Patton
Dec 16, 2022
5
My first service at Mercedes Benz of Miami was excellent. Ignacio took good care of me. Happy to see Michael B my salesman from last year who kept in touch to make sure everything went well throughout the year. Awesome crew. ❤️ 💕 💗 Love you guys
Marie Jocelyn Cerisier
Dec 15, 2022
5
I was disappointed that Mike Ocha the GM of mercedes dealer did not honor the corporate Mercedes Benz discount if it was submitted correctly This was unfair and it showed me that the dealer doesn?t go my Mercedes policy Daniel the sales person was excellent I high recommend him he is a very honest gentleman
Husain Ali Khan
Dec 15, 2022
5
My last visit was excellent as usual . Gus Cosio is very professional .
Amalia Lopez
Dec 13, 2022
5
Great customer experience and very quick turnaround. Rafael Marzo is a great service advisor. Kind, honest and knowledgeable.
Walter Di-Leo
Dec 12, 2022
4
Cesar leon y very friendly and professional y handle very good the situaci�n of my car .
Luiza Flores
Dec 12, 2022
5
Por el servicio Exelente Prontitud en recibir el vehículo y Reparacion
Norma Riviere
Dec 11, 2022
5
Service manager was very attentive a Nd every time I went by there he took very good care of my consern very good costumer service
Sarmiento Rafael
Dec 10, 2022
5
This was a lease buyout transaction and it was pretty straightforward.
Anya Nelson-Bailey
Dec 9, 2022
5
Best experience!! Rapid response !! Great service!!
Yuly Vazquez Anias
Dec 7, 2022
5
I always have a great experience every time I go to this dealership.
Jorge Ahmar Rojas
Dec 7, 2022
5
Great place! Albert Candelario is a very nice person, a great seller, and very professional.
Guido Gaviglio
Dec 4, 2022
4
Carlos was helpful and stayed in touch. Facility was welcoming and staff was polite and helpful. Was able to get in and out quickly on day of pick-up. Thank you for the LYFT pick/up!
Juanita Mitchell-Dawsey
Dec 3, 2022
5
My sales rep Manuel Fernandez was exceptional in his work. He delivered what he told me . I can recommend him without any doubt.
Novelette Brown
Dec 1, 2022
5
Fast experience and car was great ? they picked me up from the airport and went right into the right things
Francisco
Dec 1, 2022
5
Excellent customer service Clean facilities Quick check in and check out
Andreas Moraitis
Nov 30, 2022
5
I have been Mercedes Customer for over 11 years and I always had received the best service. Gus Cossio is so diligent and customer service focus giving me the best service ever.
Jairo Zapata
Nov 26, 2022
5
Great professional buying experience with Daphne Lastré
Luky Espana-Olivera
Nov 24, 2022
5
My experience was a fast easy process salesman Gustavo was very knowledgeable and pleasant he explained everything step by step I love Mercedes of Miami very pleasant atmosphere
Diane
Nov 24, 2022
5
Awesome ? Always Great Service when i go!! My service man Carlos the Bedt it is..
Pauline Mcpherson-Thomas
Nov 24, 2022
5
Andy Garc�a very professional employees. Really good and very happy experience
Aniuska Perez Pena
Nov 24, 2022
5
Fue una compra incre�ble. Todo fue sinceramente r�pido y claro, me ayudaron mucho para que pudiera salir con el carro y totalmente satisfecho.
Jorge Garcia Cabral
Nov 23, 2022
5
Nice luxury cars I absolutely love my new C300 thank you Melvin for your assistance and good customer service...
Felicia Little-Quarles
Nov 21, 2022
5
Purchased 2022 Mercedes SL. Came on Sunday noon and got a great service by Alina Shutkova. Very friendly and attentive to detail.
Angel Marinov
Nov 21, 2022
5
Excellent, knowledgeable, and professional customer service.
Ronald Alter
Nov 18, 2022
5
100% Good Customer services, information, everything clear.
Hernan Garcia
Nov 18, 2022
5
Excellent customer services ... Salim our seller was amazing person ... Also Raul they help to us .... Thank you
Eliana Serfaty
Nov 16, 2022
5
Excelente servicio y atención por parte de Julián Sánchez 💯 % recomendado thank por la ayuda campeon
Michel Sanchez Cruz
Nov 13, 2022
5
My sales consultant Melvin Cabrera was very knowledgeable and professional. He kept me informed throughout the entire ordering process.
Gregory
Oct 31, 2022
5
I got the best price and the best service and even after I bought the car they helped me with every question I had about the car go to Simona Stojkovska
Naor Ben Simon
Oct 31, 2022
5
Service advisor Ignacio Cidad was very helpful,courteous and knowledgeable in helping me with the purchase of 4 new tires and alignment on my vehicle. Made the whole process smooth and simple. He?s an asset to your service dept.
Miguel Hernandez
Oct 31, 2022
2
The wait for a sample service like diagnostics will take you 2-3 days when you can go elsewhere it only takes about an hour they won?t inform you of the backup keep your car without a loaner
Disappointed
Oct 31, 2022
5
Excellent service provided by Alen Konstantinosvkiy
Dario Pastorelli
Oct 26, 2022
5
Had a great experience with them. Extremely excited
Dalu
Oct 26, 2022
5
I always enjoy coming here. I have an excellent specialist name Andy Garcia. He?s a superb human being, great skill and good communicator.
Sautaire Olivier
Oct 22, 2022
1
Had a service appointment at 7am on Tuesday. Service manager finally greeted me at 7:40am. Was told the repair would take 1-2 days. Called in Thursday at 12:04 because I?d never heard from the dealership and no one was available to speak but was told I?d be called back. Didn?t happen. Called back at 5:24pm insisted on speaking to a manager. Was told the repair wasn?t started - staffing shortage. Picked-up car at 6:30pm because I need the car. Will try again next week.
Gary Palmer
Oct 22, 2022
5
Very good attention. I appreciate and recommend seeing Cesar
Ernesto Lusson Gonzalez
Oct 22, 2022
5
I just bought my Venza at this dealership. The experience was very pleasant. Salim took care of me and had me out the door just as promised. He even came in on his day off to finish the transaction. Highly recommend.
Deborah Lee Faris
Oct 21, 2022
5
Daniel was awesome with the purchase of my car, every step of the way
Anil Beepath
Oct 21, 2022
5
S�per contento con el trabajo y el servicio del Sr Stefano
Robert Pena Piloto
Oct 20, 2022
5
Kudos to Joel Larreynaga for helping me to resolve an unfortunate bumper mishap and to David Garcia for helping me to resolve a MercedesMeConnect issue. Much appreciated.
Juan Ordonez
Oct 20, 2022
5
all the attention very good, fast and above all the cordiality and the excellent attention from Mr. Cesar, I am very satisfied, thank you
Constancia Hurtado
Oct 20, 2022
5
Because the service is super good! They solve everything quickly… I love the Mercedes cars!! They are safe, comfortable and great to drive!
Cristina Toledo
Oct 18, 2022
5
excellent service provided. I was kept up to date throughout process.
Taylor Torano
Oct 18, 2022
5
Mr Andy Garcia, he is the best one of Mercedes-Benz of Miami.
Fernando Hessel
Oct 18, 2022
4
I have always dealt with the Fletcher Jones group and they are better from beginning to end much more friendly
Enrique Gonzalez
Oct 15, 2022
5
After moving to Miami from LA, I was in the market looking for a car. I was fortunate to have been connected with Eva from Mercedes Benz of Miami. She was incredibly knowledgeable about all of the cars and its details, professional, quick to reply to messages, and very transparent (what customers appreciate the most). Anyone looking to purchase a Benz in Miami, I highly recommend you speak with Eva!
David Shin
Oct 15, 2022
5
It’s always a pleasure visiting the service department Andy Garcia is always helpful.My car is serviced in a timely manner.
Valorie
Oct 14, 2022
5
Rafael Marzo was very nice, he answered my questions Thanks
Iradis Saez
Oct 13, 2022
5
Excellent service very professional. Helped me with my trade-in and choosing the right vehicle for me. Will definitely return to this dealership.
Minelys Hernandez
Oct 10, 2022
5
Buena atencion y profesionalismo
Juan F Alvarez
Oct 10, 2022
5
Buena experiencia y buen trato.
Manuel Aguilera Cristóbal
Oct 3, 2022
5
First time at this facility. Very well atención and details of my car’s needs. Supervisor in charge very professional. I was very pleased with the service.
Sonia Jorge
Oct 1, 2022
5
Very professional, quick and efficient.
Michel Armand
Sep 24, 2022
5
Very precise on appointments. Knowledgeable advisors. Prompt service.
Jerome Chaves
Sep 23, 2022
5
Carlos was super nice and treated us awesome. Amazing service. I give him 10 stars
Reyes Martha
Sep 22, 2022
5
Stefano (sales) and Joshua (business office) are true professionals!
Joe Hundley
Sep 21, 2022
5
Alen K. my advisor was phenomenal! From start to finish he listened to my concerns and was able to order my tires in an timely fashion. He followed up and called as needed. Very happy with my turn out. Thank you so much Alen!!
samrodriguez
Sep 20, 2022
1
My Jupiter red car clear coat is peeling everywhere and they will not fix it 2017 gla only 12,000 miles
Sandy Silvis Witt
Sep 19, 2022
5
Excelente servicio y trabajo
Elio Galan Garcia
Sep 19, 2022
2
The service attended didn't follow up with me like he said he would, I had to keep calling to find out what was going on with my car. I've been to this location twice, and they refuse to give me a loner car, even though they were keeping my car overnight. The other dealership that I deal with makes me feel like family. I never have to contact them as to when my car is ready; and I never have a problem getting a loaner car.
Jamesed Danes
Sep 19, 2022
5
I really like this dealership and service department. It used to be top tier, but the service department has slipped in the past 2 years. I'm not sure if it is a pandemic created shortage of technicians or something more problematic, but my older model Benz cars have had problems immediately after leaving the shop. I also noticed they broke my front grille and glued it back together instead of replacing it. That was upsetting. I hope they can get back on top of their game... soon.
Sam Dobrow
Sep 18, 2022
5
my service advisor was very knowledgeable, and courteous
Dave Fiedler
Sep 17, 2022
5
Un servicio rápido , y buena atención
Yatnelys Castellano
Sep 16, 2022
5
It was the awesome sales team for me! Hugo rocks!
Glenda Boss GiGi Johnson
Sep 16, 2022
5
Hugo was great, wasted no time in showing us the selection of cars and made the process smooth and quick. Truly appreciate it.
Barbara Hernandez
Sep 14, 2022
5
My service agent Hoel is excellent, keeps me updated and informed?
Maxine Gordon
Sep 14, 2022
4
Although I came in with my approval usaa bank letter it took extremely long to meet with Joshua to do the closing ( he did apologize). I got there at 11:00 am and did not leave until 7:00 pm The car did not have a car manual I have asked Miguel Diaz twice to please mail me one along with my key covers that I was not able to get since service was already closed when we finally got done with the signing and I still have not received it. Nice man but a bit forgetful, can you please send me my items, I would appreciate it.
Priscilla Cubillo Rodriguez
Sep 13, 2022
5
I worked with Rafael for approximately two weeks from out of state and when I arrived in Miami my car was waiting just like he promised very satisfied with Mercedes-Benz of Miami Beach
James Houllis
Sep 10, 2022
5
Great service and customer service!!!
Juan Carlos Quiroz
Sep 8, 2022
5
In a very difficult market with very few alternatives available, MBofMiami once again surpassed my expectations both in customer service, knowledge of the market and the vehicles available, and the financing options. Kudos to Fernando, Alina and Josh! thank you!
Martha de Leon Belloc
Sep 8, 2022
5
Stefano and Raul made my leasing experience outstanding! Than you!
Sergei Margulian
Sep 6, 2022
5
Great service would recommend. Attentive, friendly.
Suhailly Torres
Sep 4, 2022
5
Excellent sales support from the master salesman Stefano Simoinescu in very difficult times for the auto industry. Continuing with 30 years of MB loyalty. 5 Stars
Viviana Buchbinder
Sep 1, 2022
5
Pleasant!!! service advisor was extremely nice and facility clean
Michelle Oyetunji
Sep 1, 2022
3
Apparently during their multi point check no one looked at the filters that were original and extremely clogged. Nor were fluids changed. I understand if you buy a Mercedes you get a real service, if you buy any other used car you do it yourself
Carl Fris
Sep 1, 2022
5
Nice Customer Service ,and a very good buying experience overall from sales to the finance department,I’m very satisfied with the whole Buying experience and the very nice vehicle. Thanks
Jesus Cespedes
Aug 31, 2022
5
Excelente experience and profesionalismo
Maykel Huet
Aug 30, 2022
5
Great experience and fast
Eileen Ruisanchez
Aug 30, 2022
5
Muchas gracias Melvin por tu trabajo. Desde el primer momento nos ayudaste en todo lo que necesit�bamos. El d�a que fuimos al dealer a ver los carros, te estabas marchando para casa y te presentaste para ayudarnos. Nos explicaste las caracter�sticas del carro perfectamente, dedicando todo el tiempo necesario. El proceso de venta ha sido excelente, si bien tras comparar el carro hubo unos d�as en que el Mercedes hab�a sido entregado en el puerto en Georgia pero no llegaba al dealer en Miami. Melvin se preocup� en todo momento por saber el status de cuando el carro llegaba al dealer y poder ir a recogerlo, con llamadas telef�nicas diarias y manteni�ndome informado. El d�a que recogimos nuestro carro nuevo, tambien nos dedic� todo el tiempo necesario para explicarnos todos los extras que incluye, funcionalidades, etc. incluso pasadas las 9 de la noche. A la ma�ana siguiente tuvimos la mala suerte de que el carro amaneci� con un problema en una llanta, un Flat tire. Melvin estaba en su d�a libre pero me contest� las llamadas y transmiti� la tranquilidad que un comprador necesita despu�s de haber comprado un carro nuevo el d�a anterior. Al d�a siguiente volv� al dealer y Melvin se encarg� de ayudarme en todo, sin suponer para m� ning�n coste, estando el carro ahora perfecto!! Si volviese a comprar un nuevo Mercedes, sin ninguna duda volver�a a contactar directamente con Melvin para que me ayudase. Lo mismo si tuviera que referir a alguien, le dar�a su tel�fono. Gracias
Antonio Montero Rojas
Aug 29, 2022
5
Alberto my service manager was very professional and helpful. He explained the services I needed in details.
Carolyn Cornelius
Aug 25, 2022
5
The sales person NINO was very professional and provide me with good info about the car, also gave me a good felling and confident to buy the car in MB of NMB,
Baruch Schaked
Aug 20, 2022
5
I would gladly recommend them Alberto Magallon was very helpful .
Lorniqua Gardiner
Aug 17, 2022
5
This place is such a classy experience! Effortless communication and prompt, courteous attention. My advisor always excels in transparency and knowledge. #Carlos Guerrero. A confident feeling of superb care from "the best or nothing" dealership.
Johny Rivera
Aug 17, 2022
5
It was a very good experience. Good service and I bought what I wanted. Didn't wait long.
Tatiana Boitchouk
Aug 17, 2022
3
I bring my car for fluting damage cuz water was inside on my car it make my car not working good like the ac and wipes like electric problem when I come to pick my car now my car shaking I ask them what happened to my car when I was bring my car it wasn?t shaking he?s told me you know you got Mercedes 2013 it?s a old car I was like the way he?s talk to me any way that wasn?t right the customer the have to treat everybody they same way Even thought I was have 1997 he was to respect cuz I?m gonna buying for my service like everybody the not gonna do wait for for free any I not gonna said nothing else y?all have to repeat customer whatever years car the bring at the dealership ok thank you
Vania Alexandre
Aug 16, 2022
5
Exelente servicio con El se�or Carlos Guerrero .. muy agradecida
Tamahara Rodriguez Gonzalez
Aug 16, 2022
5
😍Love our New Mercedes GLC43 AMG, great service experience.!! Daniel Ferreira was very helpful and answer every question and email! Feel very well treated and trust their advice.
Magda Espinoza De Pacheco
Aug 15, 2022
4
My sales agent was Ashley who was phenomenal. The process was handled so efficiently and everyone was so professional manner.
Letisha Bridges
Aug 13, 2022
5
The brake booster of my car was recalled and needed to be inspected. Mercedes sent out a mechanic to inspect my brakes at my home There was a STOP DRIVE order on my car. I was very relieved when everything was ok. He was courteous and kind.
Judy
Aug 11, 2022
3
They claim to be a no haggle dealership, the price you see is the price you get. That claim is false. The price you see is not the price you get. The price you do get is the “no haggle price” plus almost $1000.00 as a result of this dealer adding on a “Dealer Prep”. So when you see their published “No Haggle Price” beware!
CBS
Aug 10, 2022
5
Very nice staff, on time, thank you. I called and they were nice.
Astrid Zangger
Aug 10, 2022
5
It was very professional and speedy very satisfied
Lolytuya
Aug 5, 2022
5
The dealership made it a quick and easy process to purchase a car.
Veronica B
Aug 5, 2022
5
I had a great experience. My sales Representative Alberto Magall�n was the best. He made my experience the best.
The Wright Car Llc
Aug 5, 2022
5
Great dealership. Simona is the best!
Nicholas Perdomo III
Aug 3, 2022
1
I bought a used GLE and got it delivered. The A2 service was overdue and when I called texted and email the dealership they totally ignored me. Will never buy here again. Not what I expected from a Mercedes dealership.
Name
Aug 3, 2022
5
Extremely professional and very friendly Service advisor Alen treat us with most respect - class act
Mark Telefus
Aug 2, 2022
5
Simona was my sales person and she was amazing. This was the fastest I?ve ever been in and out of a dealership. The finance guy was awesome too but I forgot his name.
Janet Diaz
Aug 2, 2022
5
great experience overall.
Lucy Rodriguez
Aug 1, 2022
5
The best car buying experience. Ask for Albert Candelario!!
Estefany
Jul 31, 2022
5
Buen trato y atención tanto del vendedor , oficina y servicio de mantenimiento
Julian Hung
Jul 30, 2022
3
I did call today for information about a retail order , and the lady who answer me in the parts dept was really very rude and with nasty attitude !! ; also most of the people that answer the phones are very rude , looks like the company don't paid then well , they are always in a hurry and with that nasty personality !! , also call for a recall and not body call me in two weeks to check the claim , that a mechanic suppose to call me for an appointment in order to check this recall from Mercedez Benz central office in California !! , what a service !!!
aeroexecutives international
Jul 30, 2022
5
Good service experience. Joel was very helpful. I like to mention Daniel Ferreira help us arrange the appointment for both our vehicles to be serviced.
Miroslav Cermak Schimanetz
Jul 30, 2022
5
Julian understood our needs and priorities. He gave us options and suggestions accordingly. Transaction was smooth. Patient with all our questions about the vehicle. Pleasant personality and very respectful with all our family members. Thank you!
Mari Alvarez
Jul 30, 2022
5
I went for a service and I have an excelent Service by Andy Garcia.
John Andrade
Jul 28, 2022
5
The service was excellent and this is the second car I bought with Hugo. I would highly recommend to all of my friends and anybody.
Olga Aminov
Jul 27, 2022
5
Mercedes Benz Miami is a top notch facility. with all the amenities needed to have a good experience while you wait for your car. My advisor Cesar Leon, is a great professional. He is personable, knowledgeable, & honest. My most recent visit was a few days ago, where we had to leave our car. He arranges for Lyft home, calls & text with updates, send a car to pick up us up for a return trip to the dealership. All these arrangements are appreciated, and makes customer service, PRIME.
Lucy Matos
Jul 27, 2022
5
Best service in South Florida!
Stan Shady
Jul 25, 2022
1
Way over price to fix a 2-3 hours repair. Quoting its 10-15 hours And charging over 20% of my cars value. Looks like I am getting a new car built for that price.
Ken Alvarez
Jul 25, 2022
5
Is a very professional environment, they fallow a process and knows how to overcome the problems! Justin is one of the best, he’ll make it happen for you! Highly recommended.
GLE 53 2021
Jul 25, 2022
5
Really happy with the knowledge I was provided on my new car.
Ilia Herrera
Jul 24, 2022
5
Joel Larreynaga is an outstanding , knowledgeable, and professional in his field that invested his time to help me getting the service I needed. Excellent customer service!!
Edgard Roa
Jul 24, 2022
5
Awesome sales consultant Tania! Smooth process and drive home with my dream car!
Christina C
Jul 22, 2022
5
I am very please with the service I received for my car. Costumer service was amazing answer all questions and also offered some points on how to maintain my car longevity. My sale agent was very helpful with making so that I was a satisfied customer.He offered me transportation to and from the dealership so I didn?t have to wait in the lobby while my car was being serviced. Quality,Loyalty,Courteous, and Professional service. Also the courtesy car wash after your has been serviced is GREAT !!!!!!!!
Janice Brown
Jul 22, 2022
5
Mercedes has a great place to take your car for service. I was there a week ago the timing is right. The agent was very polite. I got up my car exactly the time he said it would be done
Delroy Morris
Jul 21, 2022
5
Muy complacido de haber echo otra vez negocio con ustedes. Gracias.
Carlos Lobo
Jul 20, 2022
5
La atención y el proceso de compra fue excelente...100% Recomendado
Ruben Vallejo
Jul 18, 2022
5
Great customer services and great value on price.
Timothy Sylvain
Jul 16, 2022
5
Best service ever the process was super easy the staff is incredibly friendly and efficient best place to go !!!
Yanetsy Bergel
Jul 16, 2022
5
I have had a problem with my fuel injectors and Gus, the commercial vehicle service manager, has been super, getting my work van in and out (time is money) as soon as possible.
Skip Van Cel
Jul 16, 2022
5
Carlos Guerrero is an amazing person, very helpful and with great class
Jorge Pasquel
Jul 15, 2022
5
Had a great experience, would recommend to anyone! Manny Fernandez was super helpful with us.
Kalil A. Barjan Read
Jul 13, 2022
5
Carlos Guerrero was very helpful. He gave me all information I needed for my vehicle. Excellent service.
Guillermo Castillo
Jul 13, 2022
5
Great service. Staff was great and very knowledgeable.
Chris
Jul 12, 2022
5
Great customer service and overall staff.
Brady De Las Nueces
Jul 11, 2022
3
The repairs done on my car was that of excellence but the customer service was subpar. It was virtually impossible to contact my service advisor to receive updates on my car despite calling countless times. I could not believe such a prestigious reputable company will have such poor customer service.
S. Alexander
Jul 10, 2022
5
Carlos Guerrero excellent advisor. Sanitization of the vehicle was incomplete.
Yanet Jorna
Jul 9, 2022
5
Fue excelente la atenci�n recibida en el departamento de venta y en el departamento de finanza. Ambos representantes me explicaron detalladamente todo lo necesario
Esperanza Diaz Nieves
Jul 9, 2022
5
Mike Ochoa and his team at Mercedes-Benz of Miami are terrific. I have leased several cars from them and all aspects of the experience - from selecting a car, pricing and then maintenance and repairs - have been wonderful. I highly recommend MB of Miami, Mike and his team.
Albert and Barbara del Castillo
Jul 9, 2022
3
Was disappointed that I made an appointment but they did not have me on the list. Waited 20 minutes. After that Carlos was great as was everything else.
Jeffrey Schweiger
Jul 5, 2022
5
They really helped me out with everything I need they were very kinda and fast also
Sydney Brown
Jul 2, 2022
5
Tania is a very good seller. I found A very good deal , the car drive fantastic , nice Mercedes , my wife is going to buy another car
Javier Arevalo
Jul 2, 2022
5
As always ;excellent experience, highly recommended , he was very professional and nice at the same time . Thank you
Sonia losa
Jun 30, 2022
5
They are very prompt with service, and extremely professional with there customer service, and my service rep name Caesar is always courteous with every visit. I highly recommend Mercedes Benz of Miami!
Kevin Alexander
Jun 28, 2022
5
Gus, is the best in taking care of my fleet vans. I've beed a customer for many years.
Lester Sanchez
Jun 23, 2022
5
My experience at this Mercedes dealership was amazing. My sales associate was Julian Sanchez and he made me feel welcome the moment I walked in. The process was smooth and quick and I would highly recommend him and this dealership!
Jillian Herman
Jun 21, 2022
5
Most professional CAR dealership team we've ever dealt with. My husband and I have purchased a hefty amount of cars combined and both agreed that the level of service experienced here is BAR NONE. We all know how complicated, tedious car buying could be but can vouch to say that everyone from Fernando (sales mgr) to Andy in the service department are exceptional. Classy, courteous, well instructed/trained team you all got there. We brought our car in for service and provided swift, quality service to our MB AMG 43 vehicle. Customer service is really beyond words and their attention to detail are unsurpassable Kudos to MB. Thank you so much for delivering on such exceptional service and personnel.
Andy/Zoila Arostegui
Jun 20, 2022
1
Had a 7am appointment. Waited for over 2 hours to be told it was going to have to stay overnight. I asked what was wrong with it and was told that things were busy and they hadn't had a chance to even run the diagnostic computer. Why have an appointment time? I understand the actual labor and work taking awhile, but this was ridiculous. Service manager was kind and seemed to have his hands tied. More of a systemic issue😞
Alex Romac
Jun 17, 2022
5
The attention was excellent from Mrs Tania Prudencio
Walter Mushino
Jun 14, 2022
1
This dealership sales definitely provided less than average experience. Car delivery done outdoor in sun/heat, when three cars parked in the air conditioned delivery garage (not delivered that day). It took the salesman an hour to find the second key fob for delivery, after finance was completed. I was not informed of features missing in 2022 GLC due to supply chain shortages (Nav, keyless rear door entry). Overall spent over 6 hrs on lot trying to purchase a car. Did not feel like Mercedes Benz level treatment. When reviewed on their company survey, was further threatened by salesman (text from salesman attached), instead of apology or any effort to fix or repair experience. Very disappointing experience.
Helen G HC
Jun 14, 2022
5
Wonderful costumer service, they Helped me out in everything
Mauricio Schonfeld
Jun 11, 2022
5
Great service and had the vehicle finished on time.
Francisco Mingo
Jun 11, 2022
5
They are one of a kind!
Emma lee
Jun 8, 2022
2
Service advisor was great , but was not impressed with the service , opened the hood and I didn?t look like it was opened, dirty full of leaves, dust , & I had an appointment at 7am got the call for pick up at almost 5pm wish I would have been offered a loaner, not really satisfied with this service.
Lazaro Dominguez
Jun 8, 2022
5
Amazing Customer service like always, been servicing my car on this location for years.
Esteban Guaico
Jun 5, 2022
5
Albert was a great and very helpful and went out his way to get me a good deal.
Carmen Reyes De Bautista
Jun 5, 2022
5
Fue una grata experiencia comprar en Mercedes Benz of Miami.Se los recomiendo y a Sales Consultant :Manny Fernández , con un trato especial se los recomiendo . Un excelente servicio
Malena AC
Jun 4, 2022
5
The shortage of all new cars made the process very difficult. My Salesperson walked me through the New Normal of obtaining a new car. It took 3 months- but the overall experience was almost effortless! Santiago Esposito was great to work with!!
WemjMercedes
Jun 2, 2022
5
I have been coming to Mercedes Benz of Miami for several years and have received outstanding professional attention. Sales Manager Fernando Lopez goes out of his way to provide the best deal in the market. Sales associates are courteous and explain every detail necessary to make the purchase a pleasing affair.
Jorge Vazquez
Jun 2, 2022
5
Mr DeJesus is a superb car seller?. He covered all basses - my concerns, queries, and offered great advice, which made the transaction seamless. Josue still contacts me with update or to ask if he could be of any assistance with my car. Please convey this message to Mr DeJesus? skills should be practice by some of the sales persons at Mercedes Benz North Miami.
Nelson Flores-Gomez
Jun 2, 2022
5
Salim JJ was really helpful and helped find myself & family a stylish and practical car. Thanks again Salim ! 🏎
Nadia Dempsey
Jun 1, 2022
4
Everyone was very friendly and welcoming. The appt went pretty smooth, my service guy was Andy Garcia. The only improvement I would suggest is for a little more throught wash in the interior.
Jessica
Jun 1, 2022
5
The service representative was Carlos whose special attention and concern was excellent. The entire staff through checkout was exceptional.
Anthony Trullenque
Jun 1, 2022
5
Excellent and professional service. Amazing experience during my time with you, Mercefes Benz team! Thank you so much!
PharmaDux Cmr
May 30, 2022
5
Very good service from my advisor, Joel Larreynaga
Luis Lacau
May 29, 2022
5
They do professional jobs and their staff are the best and their coffee is excellent.
Freddy Tee
May 28, 2022
5
Riera Flores was really amazing, he gave me a good service.
Thianna
May 28, 2022
4
Good customer service. Provided transportation to and from my house.
Julia Varsovie
May 28, 2022
5
i have lift to go work and pickup excellent service Andy Garc�as was the best thankfully for all services people
Ana Almonte
May 27, 2022
1
Went in for a simple ‘first service - nothing else’ and they slipped in a $600 alignment!!! Unfortunately I was bringing a car that belonged to my client! Yes, I signed after telling the serviceman ‘nothing extra’ or we will have to have authorization from the owner! I feel I (or my client) was ripped off with the undisclosed EXTRA! Serviceman never mentioned it!!!! Bad experience!!!
C. Fitelson
May 26, 2022
5
El mejor dealer de Miami, y el mejor vendedor que te da los mejores precios es Manny Fernandez!! Sin pensarlo compraría otro carro en este lugar
Danara
May 25, 2022
5
The dealer has very capable individuals whom get the work done in an efficient manner and you wait comfortably in their facility.
Laude Castro
May 23, 2022
5
Mercedes? Benz always a pleasure!!! Customer service with Carlos G #1
Latanya Williams
May 23, 2022
5
Best 4 hours spent at a car dealership. Kept me informed about my car completely
Yvette Gilbert
May 21, 2022
5
Very profesional with my purchase new car GlA 250 is amazing SUV
Charli Zambrano Alvarez
May 19, 2022
5
Manny was really helpful and professional. Best in class customer service and very knowledgeable about the product.
Alicia Lopez
May 19, 2022
5
Had my car needing service and was met with the most professional and attentive individual Carlos Guerrero in the service department. He was able to get my car diagnosed and repaired in no time . Definitely recommend Mercedes Benz of Miami and Carlos in service.
Cesar Gonzalez
May 18, 2022
5
Manny was really helpful and Professional
Alicia Lopez
May 17, 2022
5
My service experience with a guy Noel was not so good at the beginning and I was planning to change a dealership. He was never trying to help with questions/issues regards service of my car. Mercedes Benz must have a high standards and quality everywhere: from when you buying a car and after when you need to service it!… But after I asked to change a representative and found Carlos. And this guy is pro and highly recommend him when you need a service for your lovely Mercedes car
Serhii Zhdanov
May 16, 2022
3
Was very difficult to get any one to answer the phone for several days
Josie Belizaire
May 16, 2022
5
I will definitely recommend this dealership to my friends. My sales rep was very professional. He didn?t waste my time and helped me with what I was looking for. Thank you Daniel.
Denis Grebeniuk
May 13, 2022
4
I am satisfied with the service I got! Everyone was very helpful.
Ingrid Deblasio
May 12, 2022
5
Excellent service and the sales men jorge negron was the best thank you
Yami Maikel
May 11, 2022
4
Was fine and on time. Pleasant atmosphere . Was given back to me when promised.
Charles Vazquez
May 11, 2022
1
it was a horror to buy this dealer for a thousand reasons totally disappointed it is the real disgust I am paying almost 1300 dollars for a car that is useless to me and they treat you like an xxx
Marlon
May 9, 2022
5
I had the pleasure of working with Stefano Simionescu who patiently and professionally helped me complete a transaction of a car I loved. I highly recommend this dealership and specifically this salesperson.
Darius Lelutiu
May 8, 2022
5
Had a good amount of selection and pricing was fairly reasonable.
Carlos L
May 8, 2022
5
Was provided excellent service, very fast and everything was resolved in a timely manner.
Caraballo Express
May 7, 2022
5
Gus handles everything with professional care and is an excellent communicator. Great service, service management and efficient service team.
Augustine Walsh
May 7, 2022
5
Excelente buying experience, would come back for a next purchase.
Elias Juliao
May 6, 2022
5
Great professional service! We came back for this dealership for the second time!
Anna Lee
May 5, 2022
5
It was the end of my lease.. My transaction went incredibly smooth thanks to Ashley. I will never buy anything elsewhere.
JennyB
May 4, 2022
5
Excellent… Stefano know always my necessity. Thanks
Virginia
Apr 30, 2022
5
Once I get to the dealer my service advisor meet me at the door and took care of me. The service on my car took less time than expected
Idalmis Noval
Apr 30, 2022
3
Waited 3 1/2 hours to replace the small auxiliary battery. Cost almost $500. Absurd
Richard Toren
Apr 29, 2022
5
My Serviceman ? Carlos?, he?s Great ? he takes Good Care of me, i came in to get tires and an Alignment for my Mercedes..
Pauline Mcpherson-Thomas
Apr 29, 2022
5
Su buen servicio y sus excelentes carros… el proceso de comprar mi carro fue rápido y con muy buena orientación
Ida Alvarez
Apr 28, 2022
1
The worse experience I've ever have for purchasing a car, I thought when I go to Mercedes will be a higher level of customer service scale, but unfortunately worse of the worse, the team dealt with me very poorly and cheap. First the hided the second key and never give to me until I had to fight for it with multiple phone calls and emails to the sales team with no response back and AutoNation customer relations. Second, I was told the car was inspected and diagnosed with no issues, but with owning the car for less than now, every time I made a phone call, people couldn't hear me, I had to take the car to the dealership and found the microphone wasn't working at all. Not sure how did Mercedes Benz of Miami inspected the car before releasing it for sale. I bought cars before from Classic Honda, Tropical Ford, then Field BMW twice and never had issues, but with my second bad experience with AutoNation Lexus then Mercedes I will never buy a car from AutoNation again. As I said worse of the worse.
Bassem Beniamin
Apr 28, 2022
5
Great service, fast response and financial support for the purchase of my new car.
Jeronimo Marin
Apr 27, 2022
5
Competent and friendly , convenient
Andrea Larson-Sessa
Apr 26, 2022
4
I had a great experience at this place, it's a very clean place and the customer service was very wonderful with lots of peace of mind. I was serviced by Leon Cesar he is a very nice Guy , he helped me figure everything out one by one before taking my car to the shop.
Jean Moise
Apr 24, 2022
5
The Service was fast and really great, employees are very professional ?
Michel Gonzalez
Apr 23, 2022
5
El personal es excelente, el veh�culo me lo entregaron es solo dos meses
Melissa Betancourt Gonzalez
Apr 22, 2022
5
Very good service experience. I have a very good rapport with my service writer Carlos Guerrero . He represents your company well.
Erin Patton
Apr 22, 2022
5
I totally recommend buying from Mercedes Benz of Miami, sales rep Tania was excellent and detailed at explaining all functions of my new Glb, see her if you are planning to buy a new Mercedes. 😊😊
Martha Del Pozo Castillo
Apr 21, 2022
5
Representative was very accommodating. He was attentive in my concerns.
Jo Ann Sweats
Apr 21, 2022
5
My car was repaired in a timely manner and I received excellent customer service.
Jacqueline Hough
Apr 20, 2022
5
EXCELLENT SERVICE AT THIS DEALER I RECOMEND ALL MY FREIND
Alexandra Varela Coronel
Apr 20, 2022
5
The best customer service ever. Mike Ochoa and Andy Garcia are definitely an asset to this company. Thank you for your services.
Boris Lopez Martinez
Apr 17, 2022
5
Easy and outstanding experience in purchasing our new 2022 EQS 450+. Smoothest and most efficient buying experience we have ever had with any car purchase with Sales Manager Stefano Simionescu. He made everything easy for us with no surprises and excellent service before, during and after the sale. I contacted 6 different dealerships throughout South Florida and found this the best to work with by far. It is clear they care more about their customer than any others and offered a fair and honest deal.
Jeffrey Eves
Apr 16, 2022
5
Ignacio was very friendly and set clear timeline expectations for my service. He called me several times over 2 days to give me status updates and was very easy to work with. Excellent service!
Jesse Z
Apr 15, 2022
5
Great. Every time i go there no matter what the issues is. They handle it quickly and professionally. Cesar is my advisor. Has great communication. They order me lyfts or uber when i need a ride. And dont even mention that coffe/hot chocolate machine they have for free for their customers.
Mayday Finesse
Apr 14, 2022
5
We walked in looking for a GLA and walked out within 24 hours with a beautiful GLC AMG for a great price. Salesman Santiago Espinosa worked with Manger M. Ochoa to get us the best deal and finance possible. My spouse and I felt welcomed and at home at Mercedes Benz of Miami. We highly recommend Mr. Ochoa, Mr. Espinosa and even the Finance Manger Will Ralph. Thank you gentlemen for imparting with so much knowledge and expertise. We will forever be Mercedes of Miami customers.
Vic M Agui
Apr 13, 2022
1
Horrible customer service! And the cashier guy is horrible with customer
Raffi
Apr 13, 2022
1
They sold me a vehicle that had body damage and claimed the car was MB certified with out accidents
Mario Tomei
Apr 12, 2022
1
Después de ver el trato que le dan a un cliente ,no,no lo recomiendo,por lo menos el que está al norte de Hialeah;son unos vulgares mafioso,está desprestigiando a la Mercedes
Concha Alvarez
Apr 11, 2022
5
I have had two Mercedes SUVs. I bought both at Mercedes Benz of Pompano. Now I drive from Pompano to Mercedes Benz of Miami. My favorite service advisor Bryan Lastres left Pompano to become the service manager of Miami. I knew it was worth the drive to take my 2019 GLC300 to Miami’s service department and I was right. I had called Pompano Mercedes to first have my GLC serviced. They said Bryan had left for Miami so I thought I would be OK with service in Pompano. After the first phone call there I knew I was headed to Miami and not returning to Pompano. Boy! Was I right ! First class treatment as it should be at Mercedes Miami. Bryan and his team were amazing. My car had its A service which was A+. Nice customer lounge. Friendly yet still keeps sophisticatation in their approach regarding all the staff. The only not so perfect part of my experience was the cashier. He wasn’t friendly and my credit card kept saying approved but he said it wasn’t working. He didn’t have the same friendly attitude as everyone else. My card was charged 3 times and although it showed up on Amex, eventually two of the charges show only pending and only one went through. MR. Cashier wasn’t too apologetic about my concerns that I had three major charges go through and AMEX was sending me texts of large purchase while I was checking out. Yes, it didn’t go through but would have liked MR. cashier to be more concerned. Otherwise everything was Fantastic. Clean car and car was ready when they said. Anything else I need including a new purchase possibly I am headed to Miami. The dealership is right off of I95 so easy in and easy out. ⭐️⭐️⭐️⭐️⭐️
Michelle Solomon
Apr 10, 2022
5
Really good Customer services with Rafael Marzo, He explained all the service that I needed in the best way.
Zaili M
Apr 10, 2022
5
Alex is an amazing service representative. He explained all of my charges in detail and kept me informed about how long my car would take.
Jean Lewin
Apr 9, 2022
5
Melvin was great to work with along with the service manager. We went back and forth as typical but settled on a price and purchase agreement I found very appreciative. I would gladly do business again and encourage others to visit if they have a Mercedes in mind.
Daniel Huffman
Apr 9, 2022
5
The entire process to purchase a car was quite seemless Especially the person we were in contact with. Albert Candelario
Jeff Rubenstein
Apr 7, 2022
5
Ernesto De La Fe helped me get my first mercedes, he was amazing. He really got me the best deal, super professional and attentive. Thanks!
Camila Diaz
Apr 7, 2022
1
The dealer from hell.. just a gang of pottermouth guys in charge.. never, ever deal with them
JL Machado
Apr 6, 2022
1
Low class salesmen! I would never buy a car in that place 😱
Barbara Travieso
Apr 6, 2022
1
Horrible place to buy a car
El Latinaso Noticias
Apr 5, 2022
5
El servisio fue exelente la atencion de los empleados fue muy buena los precios un poco altos pero todo lo demas muy bien
Junior Figueredo Fernandez
Apr 5, 2022
5
I m in love with my car , Daniel Linares did an amazing job , thanks for everything I m so happyyyy !!
Jeniffer Fiallo Garcia
Apr 5, 2022
5
The service for my tires were done efficiently, professionally, and in a timely manner.
Cruz Venegas
Apr 5, 2022
5
Excellent and professional services, Hugo the seller was very kind and really patient whit us.
Julio Dortas
Apr 3, 2022
5
Daniel Murzullo was fantastic. He is a knowledgeable professional. He showed how passionate he was about pleasing people and ensuring I was satisfied with the purchase.
Paula
Apr 2, 2022
5
The service adviser Andy Garcia was extremely kind and patient, he explained everything good and provided me an excellent service!
Maria Ojeda Sainz
Apr 1, 2022
5
I had some recalls work done at Mercedes-Benz of Miami, the my service advisor was IGNACIO CIDAD, He was on point with his amazing service. I drove in to the service line and soon I got out my car Ignacio extended his hands with a warm greeting and ask me how he can be at service. To me it's important that the details get taken care of, because those are the building blocks of a great service and this young man nailed it to perfection. The second part that he nailed was the follow up and following through. He called me and texted me to ensure I was aware of the steps to getting my car fixed. Mercedes-Benz of Miami I can tell that Ignacio is genuine with how he treats people, you have a valuable team member.....IGNACIO CIDAD THANK YOU SO MUCH
Pedro Collaco
Mar 30, 2022
5
Appreciation they say is an application for more. if i fail to acknowledge you it'll shows how ungrateful i am. I can't be less grateful to a woman who God has used in blessing me and my family in general. I was introduced to Mrs Lucia Rodney few months back Right now I know how much I can boast of about my financial state. She helped me with the little capital I invested with and I made so much profit for myself and my family. Thank you so much Mrs Lucia rodney, and if you are also finding it difficult trading for yourself contact her now through this. Email: luciarodney95@gmail.com WhatsApp: +19169054120
Bejide Oluwaseun
Mar 28, 2022
5
Best service department ever 5 stars to Gus Cosio customer service
Jose Herrera
Mar 26, 2022
5
I recommend the service I received .Justin Almonacid was courteous.He got me a Lyft ride home.When he called me to pick up my car it was clean inside and outside.my car was ready to go.
Carrie Francis
Mar 25, 2022
5
I always like this dealer, and i recommend the dealer to every one
Tania RIVERA
Mar 18, 2022
5
Excelente Servicio en general. Muy profesional Simona , muy agradecida con su servicio e informaci�n. Gracias
Juan Perez-Lamar
Mar 18, 2022
5
Great experience and Nino Velasquez was very helpful in every aspect.
Ileana Moscu Miranda
Mar 17, 2022
3
My service Advisor and salesman who sold me the preservice maintenance were excellent. The cashier didn't provide me with a sale receipt for my credit card. I asked for a copy of the service Invoice to provide to M-B Financial Services (end of my lease). She didn't have one nor could she make me a copy. She didn't staple the pages together. When I asked for water because there wasn't any there each time I checked, she said go to the vending machine. Not customer helpful.
Porta Thompson
Mar 15, 2022
5
100% good todo excelente 👍
Fernando Lugo
Mar 14, 2022
1
I had an appointment for 10:30 to replace a tire, left service department at 2:30, was told tire was there, had to wait for tire to come from warehouse.
Eleanor Armstrong Harris
Mar 13, 2022
5
Good and professional services!!! excellent customer service and technical department
Yohanny Mayan Cutino
Mar 12, 2022
5
I was impressed with the service I received by Joel Larreynaga. I will recommend this dealership.
Ruth Quintana
Mar 11, 2022
5
Excellent!! Very nice the guy who sold us the new car! Everybody at MBenz Palmetto very friendly!
Judith Apt De Lipatin
Mar 10, 2022
5
Thank you for your time today and thank you so much for all your work
David PERES
Mar 9, 2022
4
Service rep was very personable and attentive. Thats good because the service fees here are pretty steep! I wouldn't buy a car here because the sales team is too good to call or even email me when I made a request to trade in my 2007 SL 550. I am currently searching for alternative shops to service my vehicle due to the challenges related to this experience. It's too bad that this has become the norm in the Miami/Ft. Lauderdale Area.
Scott
Mar 8, 2022
5
Al ways a wonderful experience. I took my car in and they went above and beyond to make sure all my vehicles issues were addressed.
Luis M Santana
Mar 7, 2022
4
Facility got 4 due to Coffee machine broke the day I went.
Risikat Azeez
Mar 6, 2022
5
Picked up a nail in an almost new tire, Mercedes of Miami took care of me straight away, verified a matching replace was in stock and got the car in without delay, even at the end of the day! Everyone was great and extra effort was spent to file warranty papers. A great experience!
Charles Miller
Mar 6, 2022
5
I got a malfunction light on my vehicle and had my car flat bedded to Mercedes Benz of Miami. The service team took my car, provided me with a beautiful loaner and made sure my car was diagnosed and repaired properly. I was well cared for by the service manager, Ronnie, and by my service adviser, Cesar. I was pleased with the repair and the service experience.
Maureen Bjerke
Mar 5, 2022
5
My experience with Benz always a good experience. The people always willing to go the xtra mile for you especially Carlos G thank you!!
Latanya Williams
Mar 5, 2022
5
Fast service, cordial, respectful, follow up on time, accessibility of the employees
Migdalia L Carrillo
Mar 3, 2022
5
Exccelent. Carlos Guerrero always does an extraordinary work.
Maria Grau
Mar 2, 2022
5
All service excellent in finance all in exelent condition
Ismar Diaz
Mar 2, 2022
5
Muy buena atencion y muy bue trato por parte del Gerente y buena comunicacion
Fidel Batista
Mar 2, 2022
5
Service was quick and attentive experience unlike other dealers in town. Joel was my service advisor, he provided me with an extraordinary customer service experience, definitely will be back.
Tania Molina
Mar 1, 2022
5
Service was quick and attentive experience unlike other dealers in town. Joel was my service advisor, he provided me with an extraordinary customer service experience, definitely will be back.
Tania Oliva
Feb 28, 2022
5
Todos los servicios son excelentes y en su tiempo .👌
Betty Muro De Velasquez
Feb 27, 2022
5
Great job steve adam, he gave me all the information I need to service my car best. Reliable
Shawn Brown
Feb 26, 2022
1
I called the dealership twice to see if they had the AMG version of the GLC after I couldn’t find it in the dealership near me. I spoke to a sales woman who assured me they had it and said she would call me if they sold it I got there before my appointment the next day. When I left for my appointment I called again and she assured me they have the car. After driving there for more than an hour, when I got there she told me they don’t have the car and tried to sell me the basic GLC 300. She was also rude and arrogant. Don’t buy anything there!
CR enthusiast
Feb 26, 2022
5
Customer Service offered by Andy and Fernando is barnone. Very knowledgeable employees that were willing to help. We were lost in that pretty good sized showroom when Fernando approached asking if we'd been helped and led us to Andy in service. What great, positive attitudes they both have. Their energy and willingness to help are beyond and grateful for their assistance.
Andres and Zoila Arostegui
Feb 26, 2022
5
Had great experience, service was quick. they were very professional
Jenny Pierre
Feb 24, 2022
4
This is a great location. very professional, customer oriented. I will recommend anyone to go to this location.
Great Serv
Feb 22, 2022
5
I've been having my vehicle serviced at this dealership for the past ten years since I purchased a new 2012 MB C250. I have always received excellent customer services. From the moment I have my car valet parked, to the Service Advisor who prepares a report so that my vehicle can be serviced by their highly trained mechanics, I have always been highly satisfied with the service which I have received from this dealership. I would recommend this dealership to others who are interested in having their MBs serviced, or purchasing a MB. I will continue to be a very loyal customer.
Ambrose Sims
Feb 21, 2022
5
Amazing!! So fast and so courteous. I love going to mercedes in north miami
Yvette Molina
Feb 16, 2022
5
It was overall very good and fun as it should be when purchasing a car and it had me with mixed feelings and emotions fir the first week having a mercedez. I would like to experience it again.
Yamil Gauna
Feb 16, 2022
5
Rafael Marzo of MB North MIami, did a great job ordering the parts and fix my Mercedes very fast.
Marlene Eisen
Feb 16, 2022
5
After experiencing a dead battery, I called for roadside service and immediately drove my car to MB of Miami where I explained my issue and was guided to Andy Garcia, the CS representative. Andy's level of professionalism set me at ease as he explained the next steps to servicing my vehicle. As promised, Andy contacted me in a timely manner to authorize the service order, explaining costs, and the estimated time to expect my vehicle. Thank you to Andy and all of the MB of Miami professionals for getting my vehicle back in proper working condition.
Wendy Gordon
Feb 12, 2022
5
Best dealer in the world Cesar the service guy is amazing he so helpful and organized with your car service visit
Ronal Rivera
Feb 10, 2022
5
Once again I visited the Dealer ship when I was ready to change my vehicle, and there hasn't being any other Sales persons that can surpass on integrity and positive motivation, I want to congrats Irina Dvoskina for her great help and advise, as well as the Finance person Yunier Guerra, he was also helpful and a super positive person, great vibe and awesome people's person crew.
Victor Gonzalez Arbolaez
Feb 9, 2022
5
I recommend Rafael Marzo, he is what made this visit great not the dealership. People are what makes a service oriented industry great. He was a true professional and honest. Sad to say but that?s hard to find now a days in that industry. I wish there was more advisors like him.
Karl Hosang
Feb 8, 2022
1
I recently bought my car not even a month ago, there was a problem with one of the tires which I was not at fault. The tire had two bubbles which made me extremes dangerous to drive. I went to the dealership where I purchased the car. The service department was not helpful at all. From the moment I got there the assistant service manager Joel Larreynaga was very rude. Without even looking at the car he automatically wanted to charge me for a new tire. He then proceeded to be sarcastic and would not give me a loner when there was a box full of them. We decided to ask for the manager and he brought us another assistant manager. When I went to pick up the car the minute he saw me he got up, grabbed his stuff and attempted to walk out the front door to leave. When we asked him where he was going, that I needed my car his response was ?it?s past my bedtime?. Overall the experience was not pleasant at all. I do not recommend going with Joel because he will not be helpful.
Javier Gonzalez
Feb 8, 2022
5
Excellent customer service and excellent experience purchasing my vehicle. Very friendly staff and helpful with recommendations as well. Very satisfied!
Luke Impelluso
Feb 6, 2022
5
Everyone here is very helpful and treated me like a valued client. The buying process was quick and easy. I will shop here again!
Allison Mackenzie
Jan 31, 2022
5
Great real fast and easy a great place to buy a car
Espagnola Dauphine
Jan 28, 2022
1
The worst experience I have ever had at a car dealership. No one ever called me back so I could speak to a sales person. I had to chase my sales person finally when she called me back for any information. I spent four hours at the dealership waiting for the finance person to handle my transaction. The finance manager lied to me and told me that Chase and Bank Of America declined my loan but Mercedes approved it at 5.99%. Then he took off 1% to 4.99 when I said no. I ended up writing him a check for $109,000 and did not finance it. Bank Of America called me the next morning wanting to review information and told me they never made a decision or declined the loan so the finance manager lied to me to push me into Mercedes-Benz credit. Highly fraudulent and I?m reporting it to the state of Florida. The car came in off the car carrier and when I picked it up they were marks and dirt on it all they did was wash it quickly and that was it. The interior was not cleaned at all. Like every other dealer they always wax it and make it pristine but not this dealership. They don?t have a expert to explain the car to you like every other dealership has the sales person sat with me and rushed me for about 10 minutes and did not know the answers or how the car functions. There are many many features that she never even told me about. She did not know the spare tire comes flat and remains flat and comes with a compressor, she wanted to fill it with air. Certain functions have plastic over them inside the car that should have been removed so they could function properly the preparation department did absolutely nothing. After negotiations and deciding to purchase the car, she then told me that they can?t Sully car to me because I?m an out-of-state customer. They only sell to Florida residence. If it was the last Mercedes dealership on earth I would never buy another car from them.
Joel Salem
Jan 27, 2022
5
La atencion fue muy buena,el servicio del carro fue rapido y me lo entregaron en optimas condiciones en todos los aspectos
Carmen Laurencio
Jan 26, 2022
2
Service appointment for my C350 AMG - Recall on Airbags
Mitchell Linds
Jan 25, 2022
5
I was very happy with the customer service and attention received and made the process very smooth.
Marianela Villatoro
Jan 21, 2022
1
Only decent thing I could say was Joel was better at working and communicating with me towards the very end. However the beginning was horrible. No sense of urgency, rude service managers even the front desk was not welcoming when I came to pick up the car. I was out of a car for over a month causing me not to be able to work and unable to have a pleasant holiday season. I understand they said they were backed up but there was no excuse for the way I was treated. Not bashing Mercedes Benz as a whole but this was my worst experience with them.
Sterlande Augustin
Jan 11, 2022
5
Excelente atención y muy profesionales …en especial el Señor Andy Gracia
Yan Carlos Fernandez
Nov 27, 2021
5
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Phibi Bala
Oct 28, 2021
1
Very Poor customer Service. After this Dealership neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all refusing to fix the damage by claiming that it is not their fault. I spoke to both managers of the Miami Mercedes Benz and one of them just said that all they do over there is paper pushing and nothing else could be done for me in the situation.((((( WHAT????)))) I would not expect anyone to say that to me about their job. Especially if you work in the management for Mercedes-Benz. What really happened is THAT they just too afraid to admit that they messed up my interior and it is beyond cleaning and NOW will need to be replaced at additional costs. But Hey if you mess it up - You have to fix it. It is just the rule for all people with dignity. I am still waiting for them to call me back with the solution... to be continued.
NMB 123
Oct 6, 2021
5
I recommend manny fernadez he is the best seller men He help me to buy my new Mercedes
Alex Blankito
Oct 3, 2021
5
They were very professional and quick.
Robyn Preston
Sep 17, 2021
1
To say that the customer service in this location is horrific would be an understatement. I made the mistake of purchasing a new SUV there in 2020. The latest string of exactly bad customer service experiences started on Aug. 27, when I asked them for 4 new tires after a regular service appointment showed I needed them. They were out of stock and promised to order and call me me when they arrived. Almost 2 weeks later no one called, so I called on Thur., Sept 2, explained the issue and was asked to leave a message. Three days later on Sept. 7, still no response so I called again and was asked to leave another message. Four days later, after no call back I asked to speak to the Supervisor in Parts, that was Sat., Sept. 11. Miraculously, I was transferred to him and he promised he would call me back by 5pm, but as of today, I’ve yet to receive a call from him. So I called again on Monday and asked to speak to the GM, who of course wasn’t available so I left a message. Finally, the service rep, Andy Garcia finally called back and said he would look into it and call me back. But at this point, two of my tires kept leaking air so I called Mercedes-Benz of Coral Gables, who also didn’t have them in stock but ordered them immediately and I was able to get all new tires installed on Tuesday morning. Andy finally called back to tell me they’re still not ordered, but as clearly they had no interest in my business, I had already gone to another dealer. Turns out as they’re attempting to align my rear tires while installing the new ones, that the alignment was on wrong due to bad service several months before at, guess where? Mercedes-Benz of Miami collision center- due to a truck that hit my rear driver side. I called them up and the manager actually started raising his voice and arguing that it wasn’t their responsibility even though they were the ones who did the work! I called Andy since he was the one who worked with me through the whole collision thing months before and he said he would call the collision manager and then call me back the next morning. That was Tues., Sept. 14. He never called me back. So I called him on Thur., 2 days later, to follow up and he very nonchalantly tells me the collision manager won’t call him back and so sorry there’s nothing he can do. Not to mention when I first went to pick up my car at the collision center when they did the work, after 5 days, my tire was flat, and the rep was going to let me leave there with it like that until I brought it to his attention- then he says that it was a nail. So clearly, he knew there was a nail, and was ok with me leaving with it like that. Then he proceeds to argue with me that it’s not their fault, that the nail was there prior. This is preposterous since it wasn’t flat before I brought it in and it was there FIVE days, again they took no responsibility. So here I am stuck with a broken wheel alignment which they won’t even address and no one cares. This is by far the worst dealership with the worst customer service across the board.
Elizabeth Nodal
Sep 17, 2021
5
Amazing experience!!! Salim was the best, he helped me Through the whole process and Vanesa was incredibly helpful! Thank you guys for making my experience amazing ❤️😊
Cecilia Plavnick
Sep 14, 2021
5
It’s nearing the end of 2021 and there is a microchip shortage which unfortunately translates into a car shortage. We were recommended to Manny Fernandez, sakes consultant at Mercedes-Benz of Miami from a great friend who has purchased multiple Mercedes from Manny. There was just one… you read that right, one GLS350 model on the lot which had multiple scheduled appointments later on in the day to be seen and test driven, yet Manny fought his way through a sea of salesmen to locate the key which was neatly tucked in the pocket of another determined car salesman. We drove it and immediately fell in love, and Manny immediately began the process of securing the vehicle to us. When it came time for financing the vehicle, he secured Mr. Yunier Guerra to handle the negotiations with the banks in order to secure an outstanding APR. between laughs, and stories we felt comfortable and safe knowing we were doing business with ethical people, in the midst of a paralyzing pandemic and within the care of a wonderful company whose product we are honored to represent. Cheers Mercedes-Benz of Miami, Manny Fernandez and Yunier Garcia. ⚡️
Rosy Napoles
Aug 30, 2021
5
Excellent service maintenance
Juan Alonso Garcia
Aug 30, 2021
1
Worst experience! I wanted to change my GLC300 for a new one at end of lease. Sales person give the worst service, not too many cars and very expensive. I went to return the vehicle, and Gus Figueroa, Sales Manager offered to purchase it and that I didn't have to ay for the disposition fee or any wear and tear in the vehicle. He sat me with Ashley, make me sign the transfer documents and I left happy to save some money I was not expecting. Over 2 months later Mercedes Benz called me I owed $635 for the disposition fee, so I told them it was a mistake and I would go the dealer to clarify with Gus Figueroa. They look everywhere and at the end only excuse MB did not authorize, I did not purchase another MB, but never contacted me to let me know. Fernando Lopez-Varela, totally unprofessional and rude also telling me I have to pay for it. I made a complaint with Autonation CorporateCustomer Relations and Renne answered me that Mercedes will not pay for the disposition fee I was holding them responsible for. I am not holding MB responsible, I am holding Autonation Responsible for the actions of one of his employees Gus Figuera. This is like MB says Autonation is responsible while Autonation is trying to make MB responsible and nobody take responsibily.
Marta L Patino Giraldo
Aug 14, 2021
5
Always the best service in Miami…..friendly and professional!
Marie Barrett Buchman
Aug 11, 2021
5
Best dealer in attention, effort, genteelly and good very good customer service, they do every effort for you convenience than you Manny and thank you to finance department!!
Aridia Sanchez
Aug 11, 2021
5
Service is great, kind courteous and efficient. Helpful and thoughtful,l recommend service at this location to everyone. The wait was minimal for me.
Jacqueline Rubiano
Aug 9, 2021
5
My Advisor was very polite, knowledgeable. The waiting time was very fair. Also, I would like to thank you for the Complimentary Car Wash.
Martine Coriolan
Jul 20, 2021
1
The worst experience leasing a car. Manager told me:” take your car and go somewhere else “So what else you can expect from other team members? I want everyone know how unprofessional they are! I am driving now unsafe car and paying for Mercedes. Great deal, no?
Marianna Marianna
Jul 12, 2021
5
Best dealerships in Miami. These guys go above and beyond to service their customers!
Chris Caputo
Jun 30, 2021
5
Muy buena atención de loas empleados y sobre todo del vendedor Daniel Ferrera;estoy muy contenta con mi Mercedes
Juana Hernandez
Jun 28, 2021
5
Excellent customer service, very professional in the Sales Department. I recommend them 100%
Barbara Mayssa Iriarte
Jun 27, 2021
5
My vehicle was serviced with excellent customer service.
Lois Smith
Jun 27, 2021
1
We recently purchased Certified pre-owned GLC300. Not only they lost the 2nd key for the vehicle, the Driver Assist features are not working. For over a month we are trying to get a 2nd key they ordered. We asked many times to make an appointment with a loaner availability to fix the driver assist and getting run around and nobody cares to follow up. This is the worst Mercedes Benz dealership. We owned Mercedes cars for over 20 years, AMGs, etc.... never had these issues until bought this car for our daughter. How can they certify the vehicle without fully inspecting major features? How can they have no follow-ups at the service? How can they even qualify to work with Mercedes Benz??
Eddie M
Jun 25, 2021
3
The first guy that I was talking to wasn?t knowledgeable about the features of the car and the second guy was the only person that knew something but not enough for the sell if anything Joshua should get the commission from the sell because he was great! But I didn?t have any windshield fluid in the car and because the service was so bad I wish I could return the car!
Shontavia Brown
Jun 23, 2021
5
The staff was friendly and concerned about the quality of serviced provided.
Ruthe White
Jun 23, 2021
5
Asome the seller was a great person and very profesional
Anabel Pedraja
Jun 22, 2021
5
Couldn?t have asked for better customer service, Walter and Daniel made the buying process so easy
Ashley Ruiz
Jun 21, 2021
5
My service adviser Justin was very helpful and honest from the moment I arrived. He called me to inform me the problem with my car and the price. Jesus the mechanic was very helpful went with me to see the problem. They fixed the problem in two days and I picked my car and paid for it. Mercedes has changed for the better the service and the staff. I recommend Mercedes to everyone plus I recommend Justin and the mechanic Jesus great job.
Samira Reiher
Jun 20, 2021
5
Mercedes-Benz as a brand speaks for itself, but its exceptional service speaks louder. In saying this, I must thank my service rep Yorlian Santiesteban for his courteous and professional service; clear explanations, straight answers, timely follow ups and problem resolutions. He is the best.
Caszie Hart
Jun 20, 2021
5
My experience was awesome I would definitely refer a friend or family member to that location I love Mercedes Benz hopefully in the future I can upgrade my Mercedes to a newer year with no problem thank you you guys are awesome
Davett Stephens
Jun 19, 2021
5
Quede muy contenta con la atención y ayuda que me dio el vendedor en este local de MB,sin duda que lo recomiendo 100%
Mariela B
Jun 18, 2021
5
Cesar Leon is the best in the service department… Very helpful and always answers all questions..
Ana Senises-Noel
Jun 17, 2021
3
Service is perfect but your price is high.
olubowal
Jun 12, 2021
5
Santiago was amazing!!! Help me with everything to buy my car!!thanks
Margarida Epstein
Jun 11, 2021
5
They are very helpful when there is a problem
Michael Merowitz
Jun 8, 2021
4
Muy buena la atencion vendedor.
Miguel1
Jun 8, 2021
5
Best customer service ever, I'm been a customer for the last 4 years never had an issue, . every body is on point from the service advisor to the loaner department to the cashier, the valet people, the mechanics, the sales department, parts, etc. . every body is excellent.
Jonathan Gomez
Jun 3, 2021
5
I Driving my 3rd Mercedes Benz in the last 9 years Super Happy Bests Cars I Ever Had . Truly a Big Fan from Now On . The Service at Mercedes Bens of Miami is Outstanding starting with Sales Person Francisco Valderama till the Services agents Steven or anybody I need They Rock . Hardly Recommend Mercedes Benz of Miami .
Junior Brazil
Jun 2, 2021
1
Please do not use the service department at Mercedes-benz on 167st. The entire tag was stolen and they stated they are not responsible. Now a white BMW is riding around with the tag. Shame on your negligence Mercedes. I now have to fight tickets in my name due to the person running red lights with my tag. I have tried everything to resolve all these issues from having the car serviced here. Shame on you all. An $800 jib ending up costing nearly $2000. Car was ransacked and items are missing. What happened to luxurious service?
Tawana Akins
Jun 1, 2021
5
Excelente servicio del encargado de mantenimiento Sr Luis.
Jorge Lopez
Jun 1, 2021
5
I Had a very professional Service Adviser, took care of everything my car needed
Josh Ivann Salomon
May 25, 2021
5
Por supuesto que recomiendo Mercedes-Benz of Miami
Cecilia Cascan
May 24, 2021
5
Do you want service like no other? Come to this dealer. No waste of time. Tell them what you want and they deal and work it with you. Sales Agent Ernesto was patient and very professional. He gave us options and a variety of Auto selections. Finally, my vehicle was placed on order and waited only 1 week. I love this MB. It has been my dream car. Thanks Ernesto and thanks to the staff.
Alejandra Fernández
May 21, 2021
5
Nice place and great customer service!
Sakalakawel Voukoup Voukap
May 17, 2021
1
El servicio de taller de Mercedes Of Miami no es recomendable
Nacho Forconi
May 16, 2021
5
On Thursday, April 29th, I walked into the Mercedes Benz of Miami looking for my previous Salesman, Mr. Campbell only to find out he retired. I was met by Mr. Melvin Cabrera, he greeted me with a huge smile. I was not there to purchase a car, only to look at a car (Mercedes GLC 300) that I was going to purchase in Naples that Saturday. Low and behold the car I thought I was going to Naples to purchase turned out not to be the car I wanted. The car I wanted was parked in front of the Merecedes Benz of Miami dealership when I arrived (almost as if it had purposely place there waiting for my arrival). I asked Mr. Cabrera if the car was available he stated yes. From start to finish Mr. Cabrera was very professional, he worked very hard to insure that car would be mine. After the purchase of the car, Mr. Cabrera stated I'm not just your Salesman, anything you need to know about the car you can call me. I NEVER had a sales experience like that ever; and this is my 5th Mercedes. A very Professional, very attentive to detail salesman. I have always had a GREAT EXPERIENCE at Mercedes Benz of MIAMI. I can't say that for all Mercedes Benz dealerships. But Miami has ALWAYS been a favorite of mine.
Veverly Tisdol-Knight
May 8, 2021
1
I was punctual and they told me to wait one hour and I had to spend 5 hours. Waste my whole day, and the cost of the services was outrageous.
Geovanny Garzon
May 7, 2021
5
It was great making the appointment and communication with service rep.
undertakr11
May 6, 2021
5
Mercedes Benz of Miami Costumer service department of number 1 taking care the Costumers
Marcos Calzado
May 4, 2021
5
Great service and availability
Oscar Miguel Díaz Maldonado
May 2, 2021
1
It's been a week since I bought my car. One of the worst decisions I ever made was to buy a used car from this business with cash. The half-truth about paying in-full with my debit card should've been the sign for me to end the deal. The vehicle malfunctioned after driving about 700 miles. It's currently in the shop at another dealership. Unfortunately the return policy is 250 miles. Additionally, the front right fender fell down. My assumption is it was glued in place for presentation for the sale. Very deceptive! take your business somewhere else!
Mike Mumford
May 2, 2021
3
For some reason MB of Miami Service Department thinking, that if you own MB - they can make unreasonable charges on very basic services. (as example - starter battery replacement) 1. Any MB USA list price for the battery is $260. MB of Miami $333 my question is why is $ 73 over list price? Answer was: "Installation fee, recycle fee and something else". Usually You got paid or discounted if you bring battery for recycle! All places I was replace the battery in my life installation always included in price you pay for the battery! 2. When you do check mark, that you want your estimate in writing, adviser bring you piece of paper, where you can see ONLY battery price plus tax. And when I mentioned about 10% discount coupon I'm received - he said that is not a problem, manager will apply for you. 3. So, finally everything was done, adviser calls you to the casher and hands you paperwork, where you surprisingly see different and much higher price! So you have + $67 labor (to already explained $73 labor, installation) plus $44 "shop supplies for repair order" What is shop supplies $44 for replace the battery??? In my case is clearly ripping off for unreasonable and simple service, like replace the battery... I have good relationship with director of services. He is always trying to help, but in this time I'm very upset and disappointed.
Michael S.
May 1, 2021
5
Rafael very professional
Herlinda
May 1, 2021
5
Excellent ,knowledgeable and friendly salesman. Gustavo Giral
CarlosAja
Apr 30, 2021
5
Great job, wonderful service consultant, timely service.
SybilBen
Apr 27, 2021
5
Great suv great cus service looking for a Mercedes .Mercedes Benz of Miami is the best place
Mushtaq Hussain
Apr 23, 2021
5
Melvin Cabrera really great guy! Kept in touch while I waited for my GLE to arrive. I give him 5 stars ⭐️
Erika Rivers Conley
Apr 10, 2021
1
My brand new 2021 E 53 amg broke down and completely died after only 600 miles on it. My pervious car which was an e400 also had engine starting issues multiple times but that is another story. I was waiting since 10:30am to have my car towed by roadside assistance but eventually had to call my own tow truck company because it was 8:30pm and Mercedes still couldn’t find the cheapest tow truck company to tow my car. Do yourself a favor and just get a Kia. Much cheaper and same exact quality.
Jason Vinokur
Apr 9, 2021
5
Steven Adams was extremely helpful. I went in to do my annual Service B for my GLA250 and he advised me on additional services that needed to be done. Mr.Adams Customer service was exceptional. I NEVER have any issues with Mercedes-Benz of Miami. I always recommend my friends and family to this dealership whenever they are looking into purchasing a vehicle or making inquiries. Thanks sooo much! I appreciate the service.
Queen'Jo Champion
Apr 8, 2021