Model Showroom
Recent Reviews from Mercedes-Benz of Miami
1
This location really really trash I drop off my car n they damage my car n didn’t want to give me a loaner n call the cops cuz I was mad i wasn’t allowed to even talk to the manager really really trash don’t go there bad customer service Gus really trash I think they doing fraud they make my key cuz of a locksmith fraud fraud I will be posting reviews everyday till I’m happy I will be calling corporate everyday Gus trash service manager trash they was yelling
Yvrose Lundi
Feb 3, 2023
1
I drop of my car for a car key n they damage my car n don’t want to give me a loaner very trash don’t go there
Vivian Vivi
Feb 3, 2023
5
Maintenance Advisor Carlos was exceptional, he was thorough with every question asked and checked my car before taking it to the garage. In doing so he found some issues that need to be addressed. He was thorough with his consultation and I appreciate his professionalism. My car was ready for pick-up in a few hours and that worked for me.
Jeannie
Feb 3, 2023
5
I was meet with kindness and patience! They went over and beyond to accommodate my needs and I felt I was amongst friends.
Ginette J
Feb 2, 2023
5
Online I made a request to see a vehicle and I was paired up with Melvin. He texted me soon after and we set up a time for me to come in. He kept in constant contact with me. We met at the set time and Melvin was great throughout the whole process, from test driving the car to actually buying the car. He explained everything step by step. Great guy to have as your salesperson. Ask for Melvin.
Suzanne Ramnanan
Feb 1, 2023
5
I recently purchased a new GLE350 from Mercedes of Miami and I couldn't be happier with my experience. From start to finish, the salesperson, Many Fernandez, went above and beyond to make sure I was completely satisfied with my purchase. Not only did he help me throughout the entire process, but he also secured a great price for me. The dealership itself was clean, friendly, and professional. I would highly recommend Mercedes of Miami to anyone in the market for a new vehicle. The quality of customer service I received was exceptional and made the buying experience stress-free
Moshe Duwek
Feb 1, 2023
5
Excellent service and my Mercedes service representative Omar is simply outstanding. Wouldn’t go anywhere else. Thanks Omar for an excellent job as always
Luis Fernando Montano
Feb 1, 2023
5
Great and fast services,
Valentina
Feb 1, 2023
5
My salesman Melvin went above and beyond to make my buying experience easy and seamless
MariamS
Feb 1, 2023
5
I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami
Soner Aygun
Jan 31, 2023
1
I had a terrible experience. 13 days that I had my car at Service and they still not solve my issue. This is the 3rd time that I had to leave my car with Mercedes and still exactly the same issues that I’m having before. Not happy at all!!!!
Lucas Moura
Jan 31, 2023
5
I always have a good experience getting my car serviced at Mercedez Benz of North Miami ( Miami Gardens) It’s not the closest Mercedez Benz to my house but I like going there. Carlos has been the person up front most times.He has been great, very professional and exceptionally nice. I have also received the same service from others in the Service Department. Most importantly, my car felt and drove beautifully when I left.
Karlene Randle
Jan 31, 2023
5
Justin es una excelente persona y la atencion es perfecta
Claudio Nobile
Jan 31, 2023
5
I would definitely like to highlight the tireless service provided by Mr. Ignacio Cidad (Assistant Service Manager of Mercedes-Benz of Miami Miami Gardens). He always immediately took care of our requests very personally. No question was too much and did everything to satisfy his customers! He was always available and answered our calls as soon as possible. It's not easy to have such positive experiences in Miami. Thank you very much Ignacio Cidad. Realtor Soner Aygun & Realtor Maggie Oertel-Ayguen - Miami
Realtor Soner Aygun Miami
Jan 31, 2023
5
Cesar Leon, the manager of the service department of Mercedes Benz of Miami gave the most amazing customer service. He was professional, prompt, kept to everything he said he would do and was on time with getting the service done as promised. I would recommend him 100%! He did an AMAZING job. Thank you Cesar!!!
Sol Y
Jan 30, 2023
4
Muy buena atención pero cambian de política de venta muy rápido
MOLET DIVA
Jan 30, 2023
4
It was a good experience, but I had do wait too much to be attended.
AUGUSTO TOLENTINO
Jan 30, 2023
5
Muy buen servicio y satisfecha con mi auto
Dania Viera Perez
Jan 28, 2023
1
It’s sad that I received such unpleasant service from Mercedes-Benz of Miami by service director, Ronald Richardson. I am also dissatisfied and disappointed in Reena Nutting’s (Customer Relations Specialist AutoNation) response. Along with the incompetent customer relations regarding the service from Mercedes-Benz of Miami located at 1200 NW 167 Street, Miami FL 33169. I arrived at 10:00am Saturday morning for my appointment. My service advisor was listed as Rafael Marzo on the confirmation email and then Rafael told me to go to Angel Perez as he stated he has nothing prepared for me. Ronald Richardson Service director for Mercedes-Benz Miami 305-952-2291 RichardsonR2@AutoNation.com made this appointment for me. Very incompetent and spiteful. Not sure how he got qualified for the job. Angel Perez then began to assist me. I asked if the tire was there, he confirmed it was. I informed him of what was getting done that day, which was a complimentary ‘exterior detail’ along with a complimentary ‘mount and balance’ along with the new tire and rim. Angel then quotes me prices for the complimentary items. I explained to Angel, that Ronald already confirmed with me on Thursday, that he received the ‘we owe’ from the Pines Dealership. Angel keeps telling me nothing is in the notes. Nothing is in the notes. Angel Perez states that he has to get the ‘okay‘ from Ronald before he can remove the price of $199.99 (detail) $45.99 (mount & balance). Angel messaged Ronald, and Ronald responded to him saying he is in a meeting, and to only text if it is an emergency, Angel told me. I asked to please let Ronald know that I’m here and you need the okay. I waited until 11:30am to get an answer and that was from Brian, the manager. Brian had got back to his desk with a customer, and I patiently waited some more. Brian texted Ronald and he said he wasn’t responding. I said he responded back to Angel. I said “He is purposely doing this to spite me. Imagine I come exactly at 10am for my appointment, and have to wait 1 1/2 hours because the service director, Ronald, was being very sloppy and unprofessional by not including anything, no notes for my appointment that he set up for me. A tire was not ordered for my appointment for Saturday morning. The appointment that Ronald scheduled for me on Thursday. The tire could have been there for Saturday but I had to reschedule for Tuesday and lose pay. Imagine you had to reschedule twice because a tire was never ordered for both times.” Brian finally got a hold of Ronald on the phone. And then my car was finally ready to get serviced, with the correct charge amounts. When my car was done. I asked for the old rim back. And Angel Perez LEFT IT ON THE GROUND FOR ME TO PICK UP AND PUT IN MY TRUCK BY MYSELF. NEVER OFFERED TO PUT IT IN, JUST POINTED AT IT FOR ME TO GET IT. As a woman, I find that very disrespectful and unprofessional as I should not be lifting anything, especially if I just paid for services performed on my car at their Service Center. *Before I got a hold of the manager…… I saw a ‘new guy’ named Austin, who valet my truck in the service area. As he walked by the desk I was sitting at I asked “Could you please look to see if you can get a manager please?” He replies “That is not my job. My job is outside!” And walks away. I did let Brian know and I believe he was spoken to. As I did not want him entering my truck after that very rude comment. I would NEVER GO BACK to this dealership again. Disorganized, no ethicality, unprofessional, incompetence and just plain rude service.
L
Jan 28, 2023
1
I have had THE worst experience at this dealership. I would highly recommend not ever purchasing and or servicing your car there. Cesar Leon in particular was my “point person” and he was always unhelpful, rude, and made me feel uncomfortable.
brittany holland
Jan 27, 2023
5
We went for an oil change. They are very professional.
Nancy Araujo
Jan 27, 2023
5
I have been taking my 2012 Mercedes Benz C250 to this same dealership since I purchased it new in 2012. Every year I have faithfully taken it here for my all of my annual maintenance service(s). I have never missed, or neglected to take my car in for annual maintenance. I would guess that this is one of the main reasons that I am proud to say that I have NEVER had any major, or minor issues with the performance of my car. Could I probably have had the annual maintenance done for significantly less at another auto services business? Probably, but I feel a lot better knowing that I'm paying for auto mechanics with excellent experience, and the formal education to work on my car that is the best in the Mercedez-Benz industry. For 11 years now, I continue to feel very pleased with my car's performance EVERY time I leave my driveway.
Ambrose Sims
Jan 27, 2023
5
Excellent service attended by Mr Angel Perez. He took care of each detail giving a very best assistance.
Jairo Cuevas
Jan 26, 2023
5
Alen was very helpful with the issue I had with my car
Nilda Esteves Rivera
Jan 25, 2023
5
Very professional 👏
Pitzuko
Jan 25, 2023
5
Fue muy bueno
Yolenny Amador
Jan 24, 2023
1
I had a very unpleasant experience with the service department in Miami. The customer service of the service advisors I encountered is subpar, more specifically I was assigned Justin A. When I arrived I waited almost 45 mins - 1hr with no greeting or explanation that anyone would be with me to help. Many of the advisors were standing around talking amongst themselves. I inquired about the wait to one of the outside service ladies and was told by her that he was ready for me. He has me to take a seat at his desk and then proceeds to tell me to go wait in the lounge again and he will be with me when he is ready. His demeanor is very cold. I explain the part that needs replacement with pictures and he dismisses me and said we will call you with the diagnosis. The diagnosis took 3 days to only confirm what I already said was the problem. They tried to include maintenance on parts that were already changed recently along with services that were already performed via my confirmation on the phone. I read over the paperwork, he lied about reasons for denial, but whatever. We agreed to order the power steering pulley and change the serpentine belt and battery. It took them an additional two weeks, several texts and lies on phone calls about service times, to install the parts and return my vehicle. Absolutely unacceptable. I have been a Mercedes Benz customer for well over 10 years and have been serviced at dealerships across the south and I can assure you that the quality of service here does not match the prices or the standards of Mercedes Benz. I do not recommend. I really hope they get some better customer service skills soon.
Vyaisha Moss
Jan 24, 2023
5
Excelente Servicio, muy amable y todo el proceso de compra muy rapido. El carro hermoso
Harry Linzmayer
Jan 24, 2023
3
It pains me to downgrade my satisfaction with this business but they have slipped on the banana peel since the COVID-19 pandemic. 1. Our service advisor is the best and that's why we still patronize this dealership. He is always polite and responsive. 2. The service department is overwhelmed with the number of cars. We usually have to leave our cars for 1-2 weeks and the problems aren't being fixed. Sometimes a new problem occurs within 10 miles after leaving the shop. 3. The service level at the loaner counter is terrible. The dealership has reduced the available loaner cars and understaffed the desk. We have had to wait well over an hour to get a loaner car. The loaner desk has been closed until 10 am on a recent visit. The person behind the desk has no sense of urgency and poor customer service skills. 4. I drive an older model vehicle. I feel that the technicians are not well trained on older cars. New technicians are likely trained to work on the newer models with minimal time getting certified on cars that are over 10 years old. Sad but true. ?
Sam Dobrow
Jan 24, 2023
5
Everyone was super attentive and helpful at my time of visit. I was provided a nice 2023 rental car until my car was ready and the service took a lot less than what I was expecting. I would recommend this service to any Benz user.
Carlos Diaz
Jan 24, 2023
2
UPDATE JANUARY 2023 After years as a satisfied customer, it pains me to downgrade my satisfaction with this business but they have slipped on the banana peel since the COVID-19 pandemic. Still better than the Coral Gables dealership. 1. Our service advisor is the best and that's why we still patronize this dealership. He is always polite and responsive. 2. The service department is overwhelmed with the number of cars. We usually have to leave our cars for 1-2 weeks and the problems aren't being fixed. Sometimes a new problem occurs within 10 miles after leaving the shop. 3. The service level at the loaner counter is terrible. The dealership has reduced the available loaner cars and understaffed the desk. We have had to wait well over an hour to get a loaner car. The loaner desk has been closed until 10 am on a recent visit. The person behind the desk has no sense of urgency and poor customer service skills. 4. I drive an older model vehicle. I feel that the technicians are not well trained on older cars. New technicians are likely trained to work on the newer models with minimal time getting certified on cars that are over 10 years old. Sad but true. 🙄 ============================ I finally found a Mercedes Benz dealership in Miami that earns the Mercedes Benz brand but only after several terrible experiences at a closer in "miami" dealership. But worse than the cost of unnecessary services, they managed to break something every time I was in the shop. When I questioned the service adviser about the newly broken items, he said "that happens to everyone". When I escalated to the Service Manager, he said that they offered a higher service level to people who bought their car at the dealership but he would put me on the VIP list. Imagine that! I vowed to never go back and started looking farther away from my home when I stumbled on Mercedes Benz of Miami in Miami Gardens. I was immediately impressed by the customer service mindset. I was greeted and helped out of my car and directed to a receptionist who determined who my service adviser was. Then I was asked to wait while my service advisor, Gus Cosio, was notified. Before I could complete preparing a cup of coffee, Gus was ready. We met in his office while he reviewed all the maintenance records pulled from the Atlanta dealership where we used to live. Gus explained to me and my daughter about the services that needed to be performed and also recommended waiting on some service items which could be done at the next service appointment. We were offered a Mercedes loaner car for two days while the car was serviced. The vehicle was serviced and delivered back to us in a clean, working condition. I finally remembered why I bought a Mercedes. Again, I will say that this dealership, owned by Autonation, lives up to the standard I have come to expect from a Mercedes dealership. There is such a contrast between this dealership and the "other miami dealership" that it can not even be compared. Don't get fooled by the Mercedes sign; in Miami, if the dealership isn't owned by Autonation you're certainly going to get shafted. I WILL BE BRINGING ALL MY MERCEDES VEHICLES TO MERCEDES BENZ OF MIAMI FOR MY SERVICE NEEDS. It is a bit of a drive but well worth it!
Sam Dobrow
Jan 23, 2023
5
Great experience!
Cynthia Zamora
Jan 23, 2023
5
My experience was awesome with the great customer service of Melvin and Angel
Maronica Little Quarles
Jan 23, 2023
5
My visit was very enjoyable and my professional advisor was knowledgable and friendly. He maintained contact and informed. Great Job!!!
Ed Haynes
Jan 21, 2023
5
Great service! The overall process took about 30 minutes.
Yokonon Baugh
Jan 20, 2023
5
Great attention to the staff and they always provide the best.
Nicolás Mc Loughlin
Jan 20, 2023
5
They provided great service (under warranty) and even paid for my Lyft home. Thank you Andy for great and friendly service.
David Blanchard
Jan 20, 2023
5
Great service! The overall process took about 30 minutes.
Yokonon
Jan 20, 2023
5
I had a great experience, the attention to detail was excellent. They took care of everything in a timely manner and with great customer service.
Yasser Pupo
Jan 19, 2023
5
I had a great experience, the attention to detail was excellent. They took care of everything in a timely manner and with great customer service.
S-classified
Jan 19, 2023
5
Excelente servicio unos de los mejores sin duda alguna en ele te servicio en todos los sentidos
Laritza Rodriguez Fernandez
Jan 19, 2023
5
Angel is a great service advisor!
Lance Kaufman
Jan 18, 2023
5
Excelente servicio unos de los mejores sin duda alguna en ele te servicio en todos los sentidos
LARITZA RODRIGUEZ
Jan 18, 2023
5
I have a very good opinion of the service provided by Mercedes Benz, especially Gus is the one who always receives me with his unbeatable kindness.
Luis R Nustes
Jan 18, 2023
5
My service advisor Andy really did everything he could for me to take my car with me. I really appreciated very professional.
JorgeFig
Jan 17, 2023
5
Cesar Leon is the absolute best.!He is always professional and goes above and beyond to ensure customer satisfaction.
Rockell Hendrickson
Jan 16, 2023
5
Carlos is amazing!!!
Crystal Nairn
Jan 16, 2023
5
Received the usual excellent service from Carlos Guerrero at Mercedes Benz Miami. Recommended 100%!
Simona BM
Jan 16, 2023
5
Cesar was able to exceed my expectations in servicing my vehicle. He was able to quickly understand what my expectations were, and was able to fulfill them. Very professional!
drakowski
Jan 16, 2023
1
How Can a Mercedes Benz dealership never have any loaners. Bought an S550 , and i could never get good service at this dealership. I came in for a serious problem where the car breaks by itself and the emergency break engages also and wont release. The service guy basically told me on Saturday that they wont be able to look at the car until Wednesday and that its probably better for me to take it somewhere else. Even though he asked me where i bought the car and i told him it was in his dealership. By telling me to go to another dealership, not only he is putting my car in danger of damage but he is also risking my life. Is this Mercedes service ??? never buying a mercedes again.
Nikolett Vardi
Jan 14, 2023
1
Never will go there again, Will not sell a car Unless it is 20k above MSRP.
Falcon E
Jan 13, 2023
5
Great Customer Service! Highly Recommend Carlos to help you out with any vehicle issues or questions you may have!
Diobel Garcia
Jan 13, 2023
5
Angel made the whole experience easy and seamless. He is very professional, efficient and friendly.
s_obozuwa
Jan 13, 2023
2
I loved my sales associate who was Simona. She was phenomenal. She was very informative. And as a woman, I dread the car buying experience. She made me feel comfortable and confident in her having my best interest at heart. I was very pleased with my experience with her. However, Raul, the person who was in finance. That experience wasn’t so pleasant. He was very much condescending, high pressure and pushy on selling me the “add ons”. He made me feel like buying the pre maintenance package was a now or never thing. Even after expressing I wasn’t comfortable with the payment. $3k later for 3 years of maintenance when I barely put 5k miles on my car a year, I now know he totally got over on me. Oh and the $1708 “vehicle protection”. And after doing research, I discovered I could’ve bought that package later on when I felt more comfortable. And that my maintenance wouldn’t have even equated to that much. $4708 later for 3 years… And the package is non refundable apparently. As a repeat client of this dealership. This is now my 3rd Mercedes from them. And as someone who has an 800+ credit score. I would’ve liked to have been treated better. Needless to say, this will be my last Mercedes with them. Fast forward, I wrote the same review on another platform. Had someone respond to contact the GM. I called and he’s on vacation and won’t be back for a week…this place has become a joke. It has gone down hill in the last decade.
Truce
Jan 13, 2023
5
Perfect, full attention to detail and speed in processing the sale and delivery of the vehicle
R Lechter
Jan 13, 2023
1
Literally the worst dealership. They dont hold up to theire warrenty. your car breaks they basically say its not there responsibility after just a few months on a brand new car. Dont buy from here. SCAM
talya rohde
Jan 12, 2023
1
Horrible!! Very rude!! Bad experience and we bought 2 cars there
Tanguy 5
Jan 12, 2023
1
They need new management in this place. No one knows whats going on. I'm shocked a Mercedes dealership can operate like this. @the manager, learn some professionalism!
Michael Sayagh
Jan 12, 2023
5
Staff very helpful Overview of the layout of business very clean and organized.
Peter Hill
Jan 11, 2023
5
I ordered a new GLS from Francisco, he was very good, he always answered my calls, sent paperwork to me in another state so I could sign and get my car by the end of the year. Automation’s network was very easy and convenient. Francisco also followed through with the transport company to ship my car to the west coast. I am very happy with Mercedes’ of Miami!! Great job everyone!
Miss Shelly
Jan 11, 2023
5
IT WAS THE ONLY PLACE WHERE THEY TREATED ME WELL AND I WAS ABLE TO GET THE CAR I WANTED
Dagmar Oramas
Jan 11, 2023
5
the person who attended me was one of the best since I am buying Mercedes, excellent!
eduardo zambrano
Jan 10, 2023
1
Worst service ever never buy from them I bought a brand new sprinter with multiple issues I scheduled 3 different appointments and they always said they are too busy come back another time
Yisroel Samowitz
Jan 9, 2023
5
Exelente atención!!!
Lisandro Hernandez
Jan 9, 2023
3
Your price was 40% higher than Mercedes dealer (Autohaus) in Peoria, Illinois - I am not pleased. I understand the Miami market prices are higher hit 40% is ridiculous.
Rick Travis
Jan 9, 2023
5
Excelent customer service, fast and convenient The best Mercedes Benz dealer in south florida
Hernan T
Jan 9, 2023
5
Very good 👍 and helpful 👍 5 star service. I would recommend to anyone.
Sheila Jackson
Jan 8, 2023
5
Nice experience, we had to take the car in for service and it was a very quick and painless experience. Thank you Justin and team.
Lars Koudal
Jan 8, 2023
5
Naturaleza
Olger Mayorga
Jan 7, 2023
5
Great service, very professional, good inventory
OC
Jan 7, 2023
5
Great service Hugo Bowen help me with everything I need it and am happy with my new car
Gabby Cancel
Jan 6, 2023
4
They are the dealership I will BUY soon💗 The Staff were very NICE...
Patrick Garmon
Jan 5, 2023
5
I really liked the service, quickly repaired the car and the price is good. I will recommend this place!
Mari M
Jan 5, 2023
5
Very good service. Andy Garcia was a very good Service Manager. He was very nice, honest and caring. He did what was necessary to satisfy me as a customer. He went the extra mile. I am happy I was referred to him.
Pleased
Jan 5, 2023
5
They were very up front and honest which was refreshing. They told me exactly what I needed and didn’t need to do in my car.
Dnina24
Jan 5, 2023
4
it was relatively quick and efficient. My service advisor Angel was very helpful.
Charles Smith
Jan 4, 2023
5
Andy is a lovely professional. Also, make you to feel you are I good hands. In order way he is trustable. You don’t see that everyday,
Angela Z
Jan 4, 2023
5
My sales Consultant's name was Salim Jaouhari. The service was amazing, being so, that I purchased the S500, 2023 model. He was very detailed and knowledgeable. I'm a business owner, and employees like him are hard to find, and you need to keep them happy. Once my lease comes due in 36 months, I will be calling him. Sincerely, Michael J. Mijares
Michael J. Mijares
Jan 4, 2023
1
I am a working Mother very busy with 6 kids?..I was in the North Miami Mercedes dealership, once to purchase, the guy told me my previous car was a piece of junk, it was a 2 year old beautiful Infinity, second time to bring in my new Mercedes for oil change, had an appointment, waited 50 minutes and still didn?t see me, saw my person that was supposed to take care of me , talking to a random lady with no appointment, I asked who she was, they said she doesn?t have appointment, I took my Keyes and left?.. 3rd time was the worst, my car was towed in to N.M.B. FL, service department on Miami Gardens on Monday Morning and never received a call about my car. I called in at end of day they told me they will let me know what?s wrong after they inspect car. I called next midday, the guy in charge of my car named Alan, said rudely to me , why are you calling me, I told you we?ll let you know, we won?t get to your car till Thursday . I asked for a loaner, he said wait on line , no cars available. I told him to please update me, he never did , I had to call on Thursday to see why they didn?t look at my car yet.. man at cashier was very rude too. Promised never to buy Mercedes again.
Ciona Rosenwasser
Jan 4, 2023
5
La atención fue excelente
Jaquelin Bermudez
Jan 3, 2023
5
Eva Madera, she's an excellent sales associate. Experienced Calm easy going no pressure.
JURISAN ORTIZ
Jan 3, 2023
5
Angel Perez performance was Awesome! He earned a stellar award for going out of his way to accommodate the customer!
Jo Ann Sweats
Jan 2, 2023
5
Professional attention
Dario Alvarado
Jan 2, 2023
5
Mercedes Benz of Miami provides you with excellent customer services. Upon your arrival for services someone is there awaiting to take care of your needs. They also provide complimentary services during the time of your vehicle is in there care. They also try to find ways to make you happy.
Audrey Edwards
Jan 2, 2023
1
As usually , I had the yearly review done in nobember 22. After a few weeks, and less than 50 miles , an alert screen advise me that the coolant level need to be checked . they performed a total check and told me that a big repair was needed ($ 13,000 ) what a surprise after paying about $1,000 for the annual check . I guess that the repair was done properly but we will see . The big complaint IS trying to contact over the phone , impossible , several intents and hours wasted waiting before contacting with a person and when that person tried to conected me , another nightmare and more waste of hours of my time . NEED A deep review of your telephone systems . Less machine time and more interphase with a person on a reasonable timeframe . Horrible service
jlvazquez
Jan 2, 2023
1
Very disappointed on the lack of knowledge this location has to towards vehicles. I would not recommend for servicing your car especially if you trust their opinions on your car. Sadly I did and that almost cost me my life and no one cares . Save your life and find another location. Or maybe they don’t see value in my car since it’s not an amg
Cary Edmond
Dec 31, 2022
5
My experience about the service I get always from the location I take our cars is excellent.
Houshang Shans
Dec 30, 2022
5
Wonderful experience. Got what I was looking for . Excellent customer service
Dileymis Junco-Fernandez
Dec 30, 2022
5
The best deal and communication on my new G63 ,,,I will always appreciate for Jhousse agent who is personal agent
Fabian Medina
Dec 29, 2022
5
Went to Mercedes Benz Miami after losing faith in Mercedes Benz Fort Lauderdale. Glad I did. Rafael my sales person was amazing. Best one I’ve ever dealt with. Professional, Prompt and just a great guy. Josh in Finance was also amazing. We purchased an extended warranty. Josh made a process easy and was a pleasure to deal with.
Daniel L
Dec 29, 2022
5
I want to the dealership because I had a flat tire. My service manager saw me in a timely manner and kept me abreast of the status of my car. I had no problems at the dealership.
Karen Johnson
Dec 29, 2022
5
Went to Mercedes Benz Miami after losing faith in Mercedes Benz Fort Lauderdale. Glad I did. Rafael my sales person was amazing. Best one I?ve ever dealt with. Professional, Prompt and just a great guy. Josh in Finance was also amazing. We purchased an extended warranty. Josh made a process easy and was a pleasure to deal with.
Daniel from Fort Lauderdale
Dec 29, 2022
5
Very Good , very satisfied in buying a used mercedes benz vehicle
Rigoberto Valdes
Dec 28, 2022
5
Amazing dealership very friendly and courteous staff!
Jeffrey Bernstein
Dec 27, 2022
5
Service was completed in a timely manner. Service Technician was professional.
Lois Smith
Dec 27, 2022
5
Thank you Mercedez - Benz of Miami have great customer service , steve suazo is a great salesmen very helpful we went from homestead to miami gardens and we got a great deal 🌠🌠🌠🌠🌠
pa salv
Dec 26, 2022
4
Respondi a un desperfecto de emissions por la ,Mercedes Benz en Minnesota . Lleve mi sprinter cargo 2500 , del 2014 . Me dejaron saber que califico para el arreglo de El desperfecto de las emissiones.Ademas me ayudaron a diagnosticar otro problema de la Luz encendida, para chequear El motor.
Emile Yudkin
Dec 26, 2022
5
Great experience. Andy was very helpful and efficient.
Simona Stojkovska
Dec 26, 2022
5
Great service from the moment you walk in. Very attentive and friendly.
Sue
Dec 25, 2022
4
Had a good experience at the dealership. I did set an appointment that somehow got lost, despite me receiving a confirmation. The attendant didn’t try to help or offer any solution. After setting a second appointment, I was able to get service without issue. I received good follow up and a courtesy ride home without having to wait at the dealer.
Kevin Gardner Jr.
Dec 24, 2022
4
Good service
Gregory Ostrovsky
Dec 24, 2022
5
Carlos knowledgeable polite and thorough Great experience
howard wechsler
Dec 23, 2022
1
Absolutely dissatisfied. They tried to charge me double for inspection of the car . It’s a rip off.
Ilona Katliarenka
Dec 22, 2022
5
Excellent service and attention to detail. Hats off to my service representative Cesar Leon.
David Hudson Wright
Dec 22, 2022
5
The representative Andy amazing!! Keep up the good work guys.
Ady Menendez
Dec 22, 2022
5
I am super satisfied with my service every time I bring my car in. Carlos is the best listener, and does exactly what you ask for.
Racsan Levi Gill
Dec 22, 2022
1
Si es hispano venga bien vestido de lo contrario no lo van ni atender,los vendedores se quejan del maltrato a los clientes de parte de los managers hacia las personas que no lucen adinerada experiencia que vivi personalmente ,te tratan de vender el vehiculo $10,000 o $15,000 por encima del valor y cuando le dices que eso es ilegal te dicen gracias que te valla bien, es orrible pienselo antes de venir a este dealer
OSCAR LOPEZ
Dec 21, 2022
5
Carlos is great! He is always extremely thorough and make sure to get me an in and out it as quickly as possible.
Jessica Osterneck
Dec 21, 2022
5
Good services
Galo Patricio Terneus Viteri
Dec 21, 2022
5
I took my vehicle for maintenance & repair . Gus took care of my vehicle and they fixed in less than a week. Amazing work, highly recommended!
Sean Rosado
Dec 20, 2022
1
El peor servicio una irresponsabilidad total. Fui para sustituir una batería auxiliar y salió el carro sin aire y para revisarlo cobran casi 400$ solo la revisión. Ni siquiera teniendo la conciencia de que salió dañado Justo allí al recibirlo hice la queja y me dicen que no pueden hacer nada que pague la revisión no importa si llego funcionando y allí con ellos adentro salió sin funcionar. Además que puede existir una vinculación entre lo que se hizo con lo que se daño. Y el manager tampoco resolvió ni siquiera consultar con el mecánico que pudo haber pasado. Posiblemente un corto circuito y daño el módulo. No vayan para allá. Una irresponsabilidad total y no les importa el cliente en lo más mínimo. Solo quitar dinero.
MONZA TIRES
Dec 20, 2022
5
Excellent service.
Esperanza Martinez
Dec 20, 2022
5
Best customer service I have ever experienced.
Danay Rodríguez
Dec 20, 2022
1
Please visit another location, service employees are entitled and unwilling to help. I wish I could give them 0 stars.
P̣ạṭṛịc̣ạ Ortiz
Dec 19, 2022
5
My service appointment from Start to Finish was Second to None. My Service Rep, Ignacio Citadel deserves a Raise!!
Veverly Tisdol-Knight
Dec 17, 2022
4
Buen stock de repuestos y vehículos, buena atención con espacios cómodos y agradables
Anibal Loreto
Dec 16, 2022
5
Excellent timely service as promised Rafael exceeded expectations
ALAN GBART
Dec 16, 2022
5
Yes, Carlos Guerrero and team provided great, timely service.
Theodore W Patton
Dec 16, 2022
5
My first time there, Ángel Pérez made it a easy, explained everything to my clear and understandable Kept me posted on the process of my car Great Service Thank you so much Ángel Pérez
Nury Cano Tabres
Dec 15, 2022
5
They have very good customer service. It was a good experience all around. And Gustavo was extremely helpful, through the process.
Brian H Gerber
Dec 15, 2022
5
Eva muy profesional, excelente vendedora muy respetuosa y positiva. Gracias Eva
Anau Rodriguez
Dec 15, 2022
5
My first service at Mercedes Benz of Miami was excellent. Ignacio took good care of me. Happy to see Michael B my salesman from last year who kept in touch to make sure everything went well throughout the year. Awesome crew. ❤️ 💕 💗 Love you guys
Marie Jocelyn Cerisier
Dec 15, 2022
5
I was disappointed that Mike Ocha the GM of mercedes dealer did not honor the corporate Mercedes Benz discount if it was submitted correctly This was unfair and it showed me that the dealer doesn?t go my Mercedes policy Daniel the sales person was excellent I high recommend him he is a very honest gentleman
Husain Ali Khan
Dec 15, 2022
5
Very expensive
Orlando Crespo
Dec 14, 2022
1
Terrible customer service when servicing your car DO NOT RECOMMEND TO ANYONE, was told to wait 3 days without a loaner for them to determine if I can get one. Completely unprofessional and no regard for there customers.
Henry Lorenzo
Dec 14, 2022
1
Although the advisor said the service was 2 hours and he offered a ride/ I was waiting 5 hours, with 2 kids. Very disappointment. I will drive to Coral Gables for next service.
Gonzalo Casini
Dec 14, 2022
5
Best Dealer ever, excellent professional service to the customers
Francisco hernandez
Dec 14, 2022
5
Last week I met my new service manager, Justin Almonacid, for the first time when I brought my Mercedes GLE in for servicing. I found Justin to be personable and knowledgeable as he explained the various servicing procedures that needed to be performed on my vehicle. He answered my questions directly, giving me a sense that his objective was to provide me with the highest quality of customer care. I look forward to placing my Mercedes vehicle in Justin's capable hands in the future and I would highly recommend him to other Mercedes owners.
William Vitale
Dec 13, 2022
5
My last visit was excellent as usual . Gus Cosio is very professional .
Amalia Lopez
Dec 13, 2022
5
Very good customer service
Raymond Jean
Dec 12, 2022
5
Andy Garcia and the Staff at Mercedes of Miami Service are always excellent and Andy really goes above and beyond to help the Customer. Thank you so much 😊
Christina West
Dec 12, 2022
2
Very disorganized. Routine service took 2 hours longer than what service advisor predicted.
Barry Levin
Dec 12, 2022
5
Great customer experience and very quick turnaround. Rafael Marzo is a great service advisor. Kind, honest and knowledgeable.
Walter Di-Leo
Dec 12, 2022
4
Cesar leon y very friendly and professional y handle very good the situaci�n of my car .
Luiza Flores
Dec 12, 2022
2
Gomas que en la calle están 2 mejor
daniel calderon
Dec 11, 2022
5
Great service and professional
Jim White
Dec 11, 2022
5
Por el servicio Exelente Prontitud en recibir el vehículo y Reparacion
Norma Riviere
Dec 11, 2022
1
Vine hoy a servicio, es sabido lo caro que es, y el carro lo dejan extremadamente sucio, ya van más de 2 horas desde que llegue, pésimo servicio. No quiero disculpas de ningún manager de antemano. Nuevo servicio: 12/10/22 Los precios Mejor ni hablar. La atención de Justin cero empatía, si hubiera algo menos que el cero le doy esa calificación. La gente va a los trabajos sin deseos de ayudar ni deseos de que los clientes estén satisfechos. Ni porque pagas un carro caro tienes atención de calidad. Este dealer es pésima atención, pésimo costumer services. De nuevo ahórrense el tiempo que me van a localizar para disculparse. -0 estrellas con ganas de terminar mi lease
Michael Garcia
Dec 10, 2022
5
Service manager was very attentive a Nd every time I went by there he took very good care of my consern very good costumer service
Sarmiento Rafael
Dec 10, 2022
5
This was a lease buyout transaction and it was pretty straightforward.
Anya Nelson-Bailey
Dec 9, 2022
1
No good services 👎
emely Hernandez
Dec 7, 2022
5
Best experience!! Rapid response !! Great service!!
Yuly Vazquez Anias
Dec 7, 2022
5
I always have a great experience every time I go to this dealership.
Jorge Ahmar Rojas
Dec 7, 2022
5
Fast service and the people in the parts department were very knowledgeable and accommodating when I wanted to see the part I bought.
Mary M
Dec 6, 2022
1
Miserable service. I phoned to book an appointment for recall service. Recorded msg urged me to book online instead, which I did. In the booking I described exactly the service I needed. When I arrived at M-B, a 45 minute drive from home, the service director informed me they didn’t have the required parts. I told him I described what work I needed in my online appointment request. He answered, ‘we don’t look at that until you come in.’ So 90 minutes of driving wasted. Bottom line: if you MUST come here, make your appointment via phone. If you aren’t getting recall work done, GO ELSEWHERE! There are other, independent and good repair shops in the area that provide good customer service and quality repairs at a fraction of the outrageous prices charged by Auto Nation. UPDATE: After seeing the response below I phoned Mercedes twice at the number mentioned and got the service department. No one knew the name of the general manager and could only promise ‘someone from the team would call me.’ When I explained that the GM said he wanted to talk to me, they agreed to find out who that was and request that he call or email. No one has called or emailed me. Just another indication that Autonation/Mercedes isn’t serious about customer service.
Rich Herold
Dec 5, 2022
5
Great place! Albert Candelario is a very nice person, a great seller, and very professional.
Guido Gaviglio
Dec 4, 2022
4
Carlos was helpful and stayed in touch. Facility was welcoming and staff was polite and helpful. Was able to get in and out quickly on day of pick-up. Thank you for the LYFT pick/up!
Juanita Mitchell-Dawsey
Dec 3, 2022
5
We were traveling from Lakeland to Miami for a few days on vacation but when we passed the Mercedes Benz dealer in Miami we were curious to see the cars. Daniel Linares Marzullo's treatment was very pleasant and professional that we returned home with a new car. From one to ten I give them a ten. Joseph & Teresa Dresdner
Joseph Dresdner
Dec 2, 2022
5
I had a really good experience at Mercedes Benz of Miami. Eva was very professional and an amazing seller. From all the other car sellers I visited, this one was one of the best.
Tiago Chedraoui Silva
Dec 1, 2022
5
I am beyond glad that a colleague of mine introduced me to Simona at Mercedes-Benz of Miami! It was such a pleasure working with her. We spent close to two months searching for the model I wanted and she got it! The transaction process was entirely smooth and I am so happy with my new vehicle! Thank you x10000 Simona and MB of Miami!
Emmanuel Sanchez
Dec 1, 2022
5
They replaced my car battery and washed the car. I was in and out in a second. Great service!
Anay Triana
Dec 1, 2022
5
My sales rep Manuel Fernandez was exceptional in his work. He delivered what he told me . I can recommend him without any doubt.
Novelette Brown
Dec 1, 2022
5
Fast experience and car was great ? they picked me up from the airport and went right into the right things
Francisco
Dec 1, 2022
1
Worst Mercedes Benz dealership in South Florida. Worst customer service specifically from the manager.
oscar cuetara
Nov 30, 2022
5
For the past five years, I have been taking my car for service at your location. Cesar Leon is my service representative. The greetings and the service received from Mr Leon has always been excellent, beyond expectations. I value the knowledge I received from him on how to use and knowing the fixtures of the car. I strongly commend him as a valuable employee for the company.
Yolette Williams
Nov 30, 2022
5
Excellent service, finished on time and all is well.
Steve Haffner
Nov 30, 2022
1
Terrible customer service and lack of professionals working in the service department. The manager, Bryan Lastres specifically, was extremely rude and after having the same issue with my vehicle sensors four times, they were unable to help and on top of it wanted to charge for the service when it is a manufacturing problem. After purchasing over 10 vehicles with Mercedes Benz in the past couple of years we are extremely disappointed and will no longer be returning to this dealership.
Lucia Cuetara
Nov 30, 2022
5
Excellent customer service Clean facilities Quick check in and check out
Andreas Moraitis
Nov 30, 2022
5
It was a pleasure working with Mr. Suazo in the purchase of an s560 at the Miami Gardens dealership. Steven was always very responsive to my questions and addressed them in a professional and polite manner. Excellent experience.
Dovi E
Nov 29, 2022
1
Las líneas telefónicas de servicio son una total catástrofe tengo casi 3 días pidiendo una cotización y nadie sabe dar repuesta, no conforme con eso cuelgan el teléfono no me parece una buena atención
octavio jesus garcia aponte
Nov 28, 2022
5
Outstanding service and Helpful staff
Sergio Barrera
Nov 26, 2022
5
I appreciate how professional they are.
ItsGifted_K_
Nov 26, 2022
5
I have been Mercedes Customer for over 11 years and I always had received the best service. Gus Cossio is so diligent and customer service focus giving me the best service ever.
Jairo Zapata
Nov 26, 2022
5
Love Gustavo and the whole Mercedes-Benz experience, I plan to be back!
Guerdith Fertil
Nov 25, 2022
5
Excellent services, great customer services
Onaidys G
Nov 24, 2022
5
Irina and Alberto went far and beyond in order to find myself the perfect car. I highly recommend this location which had different high end options.
Michel Pery
Nov 24, 2022
5
Great professional buying experience with Daphne Lastré
Luky Espana-Olivera
Nov 24, 2022
5
My experience was a fast easy process salesman Gustavo was very knowledgeable and pleasant he explained everything step by step I love Mercedes of Miami very pleasant atmosphere
Diane
Nov 24, 2022
5
Awesome ? Always Great Service when i go!! My service man Carlos the Bedt it is..
Pauline Mcpherson-Thomas
Nov 24, 2022
5
Andy Garc�a very professional employees. Really good and very happy experience
Aniuska Perez Pena
Nov 24, 2022
5
Santiago Espinosa did an excellent job, great attention and service, our family had a amazing experience buying our first Mercedes.
Michael Ng
Nov 23, 2022
5
Exelent costumer service
Jaime Gaitan
Nov 23, 2022
5
Fue una compra incre�ble. Todo fue sinceramente r�pido y claro, me ayudaron mucho para que pudiera salir con el carro y totalmente satisfecho.
Jorge Garcia Cabral
Nov 23, 2022
1
If you want to wait over an hour after your appointment time just to see the advisor, this is your place. What is the point of getting an appointment? And again after a week, promises not kept, no calls, no loaner, 3 days of diagnosis for an already known recall and simple stuff...
Mehmet Emin
Nov 22, 2022
5
I've been going to Mercedes Benz Miami for years and have always had great customer service. My service rep Jay Torres is professional, attentive and cares about his customers. Jay works with my schedule as off as it can be, and ensures I feel treated like a loyal Mercedes Benz customer. Thanks to not just him but the managers, valets, car wash techs, cashiers and loaner car specialist its never a hassle. KUDOS TO YOU ALL!!! UPDATE 2022!! Well the service reps have certainly changed, younger crew but they are very professional, polite, patient and knowledgeable so I give them kudos. It's been a minute since I've taken my car in, some changes surprised me but it wasn't bad. Although i would have preferred a car to run my errands, they did make sure i got where i meeded and provided transportation to get me back. I have a new service rep, Andy Garcia (not the actor) he's a very polite young man. He was knowledgeable and funny, explaining all the new changes. Thank you Andy for all your help.
Cynthia Smith
Nov 22, 2022
1
THIS MORNING I WENT TO ASK FOR MY 2022 MERCEDES C300 AMG WITH 2000 MILES ON THE ODOMETER, AND THEY COULDN'T FIND IT / IT WAS LOST AT DEALER, AFTER AN HOUR THEY FOUND IT / THIS IS THE WORST SERVICE I RECEIVED AT THIS BRANCH THEY DON'T ANSWER THE PHONE, THE VEHICLE IT WAS DELIVERED ON FRIDAY AFTERNOON BY THE TOW TRUCK AND AT THIS POINT I DON'T KNOW WHAT HAPPENED TO THE VEHICLE ESTA MANANA FUI A PREGUNTAR POR MI VEHICULO Y NO LO ENCONTRABAN / ESTABA PERDIDO DESPUES DE UNA HORA LO ENCONTRARON /ESTE ES EL PEOR SERVICIO RECIBIDO EN ESTA SUCURSAL NO ME RESPONDEN NI ATIENDEN EL TELEFONO EL VEHICULO FE ENTREGADO EL VIERNES EN LA TARDE NO SE QUE LES PASA
Alain Brakha
Nov 21, 2022
5
Nice luxury cars I absolutely love my new C300 thank you Melvin for your assistance and good customer service...
Felicia Little-Quarles
Nov 21, 2022
5
Purchased 2022 Mercedes SL. Came on Sunday noon and got a great service by Alina Shutkova. Very friendly and attentive to detail.
Angel Marinov
Nov 21, 2022
2
First and foremost I must say this is my first time visiting this location and it’s different then where I normally go. When I first got there no one greeted me unprofessional I had to find someone to let them know I was there for my appointment. Then when the advisor went to my car he didn’t introduce himself I had to walk up to him unprofessional. My information was gathered I was given a ride to a place of my choice. My car was with them since 8:30 I didn’t hear anything back about my vehicle until about 3pm. I must say I went here because it was close and I needed someone to check my vehicle out because of the alarming message I received on my vehicle. I really don’t think I will be returning.
MS KIRA
Nov 20, 2022
5
These guys are great! Andy really took care of all the car needs and answered all my questions. Professional, knowledgeable amd accomodating.
Ina Flash
Nov 19, 2022
5
Hugo was very helpful and made our purchase possible. Definitely recommend and for sure I will be back in the future.
Michelle Rodriguez
Nov 18, 2022
5
Excellent, knowledgeable, and professional customer service.
Ronald Alter
Nov 18, 2022
5
100% Good Customer services, information, everything clear.
Hernan Garcia
Nov 18, 2022
5
The staff were great and patient and easy to deal with.
dorian allen
Nov 17, 2022
3
Car was in for repair and they didnt fix the issue, its back and has been sitting for 4 days, still with no answer as to when I might get it back
Winn Lockett
Nov 17, 2022
5
excellent attention mrs. tania is a love, very diligent and always looking to meet the needs of customers, too cute, thank you very much
DMG BUSINESS GROUP
Nov 16, 2022
5
Excellent customer services ... Salim our seller was amazing person ... Also Raul they help to us .... Thank you
Eliana Serfaty
Nov 16, 2022
5
Ignacio was a excellent! He, and the new advisor that was in training whose name escapes me, was courteous and professional
M Malcolm
Nov 14, 2022
5
Excelente servicio y atención por parte de Julián Sánchez 💯 % recomendado thank por la ayuda campeon
Michel Sanchez Cruz
Nov 13, 2022
5
Amazing service 🤗
Yolymar Reyes Incandela
Nov 11, 2022
4
Great but expensive.
Gregory Ward
Nov 11, 2022
5
I came in to buy a jug of coolant, they had it. I got the check coolant level warning. It only needed about 20oz. Nice looking showroom. Saw the new SL63 in person for the 1st time. Still have my sights set on AMG GT. Until now I have never liked a car so much that I was planning on keeping it the rest of my life. I love my C63 AMG. Aftermarket wheels make the car. Front: 19x9.5, 265/35ZR19. Rear: 20x11, 295/30ZR20. .
Anwar Hamoude
Nov 8, 2022
5
My advisor Carlos is the best
Novlet Hudson
Nov 7, 2022
5
This IS a sales and finance team that you can trust! I purchased my dream roadster in fantastic condition. After three weeks, I had a loose piece of plastic trim that flew off the car. There would have been little way of knowing this issue existed on the car when I bought it. I took it to the dealer the day after this happen and the SALES TEAM DID THE RIGHT THING! They agreed to make the car perfect. I could not be more appreciative and respect greatly that they, without question, delivered a PERFECT car to me.
Daniel Mcvay
Nov 7, 2022
5
Excelente servicios es mi dealer por preferencia
Jazmin Miller
Nov 5, 2022
5
Really good service!
Alexandra Lu
Nov 5, 2022
5
Professional dealership very good service and excellent coffee and good staff
Fadi Taazieh
Nov 2, 2022
5
Thanks to Miguel for the impeccable experience buying my car! The best Sales Associate!
Tori Lynn
Nov 1, 2022
1
this bad review is for the service department, I took our 2021 Gle350 for a warranty claim there, our driver seat leatherette was peeling of and cracking, our car has less than 20k miles and its only 1 year old. They told my wife that it wasn't covered by the warranty because the most probable cause was "the way my wife seats in the driver seat" this was so ridiculous that at first, I thought my wife was joking. Just to make it clear, my wife its 5'9" and only weight 140 pounds, so she is not a big woman, but even if she were, again our car its only 1 year old and we will expect better quality and care from Mercedes Benz. I was so frustrated and angry that I called the dealership where we bought the car from, Mercedes Benz of Pembroke pines. What a difference, they told me to take the car to them and within 5 minutes the manager agreed and approved the seat cover exchange, it was a clear manufactory defect. I told him about my experience at the other dealership and he told me that these cases are usually at the managers decision or discretion, but he said it was clear our seat was defective and not our fault, he had seen this before and by common sense, it can't not happen to a 1-year-old car. They ordered the part, and our car is back to new, I hope this service manager at Mercedes of Miami starts caring more for customer service and even if the car wasn't purchased at this dealership, it still deserves the same care.
Frank Cabrera
Oct 31, 2022
5
My sales consultant Melvin Cabrera was very knowledgeable and professional. He kept me informed throughout the entire ordering process.
Gregory
Oct 31, 2022
5
I got the best price and the best service and even after I bought the car they helped me with every question I had about the car go to Simona Stojkovska
Naor Ben Simon
Oct 31, 2022
5
Service advisor Ignacio Cidad was very helpful,courteous and knowledgeable in helping me with the purchase of 4 new tires and alignment on my vehicle. Made the whole process smooth and simple. He?s an asset to your service dept.
Miguel Hernandez
Oct 31, 2022
2
The wait for a sample service like diagnostics will take you 2-3 days when you can go elsewhere it only takes about an hour they won?t inform you of the backup keep your car without a loaner
Disappointed
Oct 31, 2022
5
I would recommended this place with my eyes closed. They helped throughout the entire process, making it easier and pleasant. The advisors constantly guided with all the necessary information and my car came out in perfect conditions.
Migue Garcia
Oct 28, 2022
5
Francisco was amazing! He was attentive and was able to get us exactly what we wanted over the phone! When we arrived at the dealership, Francisco had everything ready to sign and we pulled out with our new car in less than an hour. Thank you Fransico!
Michele Kaplan
Oct 28, 2022
5
CARLOS IS ALWAYS VERY NICE AND HELPFULL
marcelo oliveira
Oct 27, 2022
4
Not sure how loaner car works. Took car in on Thurs; was not taken in to maintenance bay until Monday. Took a week after that to get it fixed. Was a waiting kist for loaners. But when i picked up my car, people were dropping off their car and getting loaners imediately.
Marshall Norman
Oct 27, 2022
1
Ive been coming to this plce for 5 yrs to do my service and communication is always an issue. But this time was too much, my service agent did not communicate for more than 5 days but would read my text messages and just not reply. I would call the service line and wait hrs without anyone picking up the phone, I would call the sales line and they would just transfer me back where no one ever answers the phone. Finally I had to bother my sales person whos the ONLY person that helped me. I wish service agents would have better communication and service like my sales agent.
Jhon Cardona
Oct 27, 2022
5
Excellent service provided by Alen Konstantinosvkiy of Mercedes-Benz of Miami.
Dario Pastorelli
Oct 26, 2022
5
Excellent service provided by Alen Konstantinosvkiy
Dario Pastorelli
Oct 26, 2022
5
Had a great experience with them. Extremely excited
Dalu
Oct 26, 2022
1
Horrible experience. They can not send me correct documents more then 5 months. Every time when I call they transfer from one agent to another and at the end no one knows what they need to do. Extremely bad communication and horrible customer service.
Miami YS
Oct 25, 2022
1
No les recomiendo el lugar es uno de los peores son carros caro y pesimo servicio es una falta de etica lo que tienen en este lugar .Llevo dia scon el carro en mantenimiento y ni me lo an mirado tampoco me dieron otro carro nuna mas compro en este dealer
leidy garcia
Oct 24, 2022
5
Mercedes Benz of Miami is by far the best dealership when it comes to quality and customer service. Do not hesitate in taking a visit if you are in the look for a new or used car. The staff there treats you with the utmost respect. Look for Irina she is a sweet heart!
Italia Lopez
Oct 24, 2022
5
Alen was great assisting my vehicle servicing needs within a timely manner and was very patient in explaining and prioritizing the work needed to be done.
Devon R.
Oct 24, 2022
5
Daniel was my car salesman. He was amazing. Worked very diligently and swiftly to find what I needed even before I arrived at the dealership. I was specific in my requests/wants and had been looking for the perfect “family” car for almost 8 months. Visited many Mercedes dealerships and was ready to trade in my C300 sedan for a truck to fit my family life. Daniel sent pictures as proof that he had the car I wanted on the lot. I was so impressed by him doing that because many car dealers lie and say that they have the car you want (even when they don’t) just to get you in person to look at and possibly purchase another car. When I got there, I realized that the car I wanted had light colored interior seats and that’s not great for my twin toddlers. Daniel didn’t give up easy. He helped me get exactly what I wanted: a beautiful Glb35 AMG with red leather interior. I cannot reminder the name of the finance guy I worked with, but he was also awesome. The whole process was quick and easy. No hassle and I was on my flight back to NY that afternoon. I couldn’t be more happier about my purchase and experience at MB Miami. I definitely recommend.
Brittany Graham
Oct 24, 2022
1
So I’m in the market for a new suv. I went to Mercedes Benz of Pembroke Pines and the inventory was very low like 15 cars too in used sections. But the service was great someone came to me and offered help immediately 5 stars for Pembroke Mercedes Dealer. After I left there it was around 8 and I decided to go by the other Mercedes dealer next to palmetto expressway. I got there around 8:20 to my surprise the inventory was way better than Pembroke but the customer service was terrible I walk the entire lot for 35 minutes no one came to me and ask do I need help or can I assist you not even the security. So I wrote down as much info I can gather to compare to other dealers. I said to self this is why their inventory is still stock and who would want to buy a car from a dealer who shows no interest in getting you the best deal possible.. Major red flag 🚩 so they get ⭐️ star. I will continue shopping around
Peaches Gray
Oct 23, 2022
5
Good customer service
Stephanie Wright
Oct 22, 2022
5
I always enjoy coming here. I have an excellent specialist name Andy Garcia. He?s a superb human being, great skill and good communicator.
Sautaire Olivier
Oct 22, 2022
1
Had a service appointment at 7am on Tuesday. Service manager finally greeted me at 7:40am. Was told the repair would take 1-2 days. Called in Thursday at 12:04 because I?d never heard from the dealership and no one was available to speak but was told I?d be called back. Didn?t happen. Called back at 5:24pm insisted on speaking to a manager. Was told the repair wasn?t started - staffing shortage. Picked-up car at 6:30pm because I need the car. Will try again next week.
Gary Palmer
Oct 22, 2022
5
Very good attention. I appreciate and recommend seeing Cesar
Ernesto Lusson Gonzalez
Oct 22, 2022
5
I just bought my Venza at this dealership. The experience was very pleasant. Salim took care of me and had me out the door just as promised. He even came in on his day off to finish the transaction. Highly recommend.
Deborah Lee Faris
Oct 21, 2022
5
Daniel was awesome with the purchase of my car, every step of the way
Anil Beepath
Oct 21, 2022
5
Service was amazing they were able to advise me on the best options for my s580. Car went in for the 10k service and had to replace a tire, they sourced the tire fast so that way I could get my car back in 48h! Special thanks to Gus and his team!
Steeve Schira
Oct 20, 2022
5
Espectacular y muy buena atención de Hugo Delpino en repuestos. Muy recomendable.
Héctor Ricardo Moreno
Oct 20, 2022
5
S�per contento con el trabajo y el servicio del Sr Stefano
Robert Pena Piloto
Oct 20, 2022
5
Kudos to Joel Larreynaga for helping me to resolve an unfortunate bumper mishap and to David Garcia for helping me to resolve a MercedesMeConnect issue. Much appreciated.
Juan Ordonez
Oct 20, 2022
5
all the attention very good, fast and above all the cordiality and the excellent attention from Mr. Cesar, I am very satisfied, thank you
Constancia Hurtado
Oct 20, 2022
5
La mejor atención que e recibido Felicidades.
Yader Rivera & Son Tambor
Oct 19, 2022
1
Car service is horrible, up charge and up sale everything. $298 for checking a battery!!
Wilmer Almendares
Oct 19, 2022
5
Súper buena atención los mejores de Miami
Lazaro Suarez
Oct 19, 2022
1
Scheduled appointment for sprinter to include 20k check, two tires changed and Hermes chip to be completed. All details provided in advance. Told Hermes chip would be available. Appointment Tuesday noon. Showed up on time. Waited 40 minutes for service adviser. Told sprinter service could be completed by Friday but no Hermes chip. Told they typically don’t service vehicles for several days after drop off. Never experienced such poor service. Still no Hermes chip.
Gail Westgate
Oct 18, 2022
5
Because the service is super good! They solve everything quickly… I love the Mercedes cars!! They are safe, comfortable and great to drive!
Cristina Toledo
Oct 18, 2022
5
excellent service provided. I was kept up to date throughout process.
Taylor Torano
Oct 18, 2022
5
Mr Andy Garcia, he is the best one of Mercedes-Benz of Miami.
Fernando Hessel
Oct 18, 2022
1
Very bad experience first and ladt with service dpt. mi car 3 days there the part never arrived. Impissuble to call only messages they dint answer. I could never talk to the service manager and the person who received my car the name Carlos. Very bad customer service. Be advice I dont recoment them. I collect my car and when to another part what a difference. I try them because I work very close. What a nad experience. One star just for my education. What a waist of time.
viveka teran
Oct 16, 2022
5
Hello I been taking my car here for maintenance for years and it’s always been a pleasure , Ignacio from the service department always take good care of me and stay on top of any maintenance need it in the car. They even send me in a Uber home and get pick up when my car is ready , couldn’t ask for more . Great Custumer service 🙏
Jorge Cuartas
Oct 15, 2022
4
I have always dealt with the Fletcher Jones group and they are better from beginning to end much more friendly
Enrique Gonzalez
Oct 15, 2022
5
After moving to Miami from LA, I was in the market looking for a car. I was fortunate to have been connected with Eva from Mercedes Benz of Miami. She was incredibly knowledgeable about all of the cars and its details, professional, quick to reply to messages, and very transparent (what customers appreciate the most). Anyone looking to purchase a Benz in Miami, I highly recommend you speak with Eva!
David Shin
Oct 15, 2022
5
It’s always a pleasure visiting the service department Andy Garcia is always helpful.My car is serviced in a timely manner.
Valorie
Oct 14, 2022
5
Everything went well
Damaris Reams
Oct 13, 2022
5
Rafael Marzo was very nice, he answered my questions Thanks
Iradis Saez
Oct 13, 2022
1
I brought my 2021 AMG in for a recall notice that I received in the mail. Normally I would go to Kendall but I went to Miami location on 1200 NW 167st. Which was a big mistake. I had a few concerns that I needed to get checked out. My car is under full warranty they kept my car for three days without even offering a loner I was told that it would take 2days to do a diagnostic and was never called for a loaner vehicle on top of that I was told my Car had a Crack tail light and it shifted which was totally a lie that they wanted me to pay for that was recanted and they said it was the housing had shifting on the tail light which I never heard of. My car was filthy upon me picking it up NO Complementary car was and on top of that I left with a $400. Dollar bill which as I stated before my car was under total warranty.
lakisha mcswain
Oct 12, 2022
5
My experience was nothing short of wonderful. Ignacio went above and beyond to assist me. The entire team is warm, welcoming and professional- an example of A class service. Thank you all very much.
Tanya Clarke MD
Oct 12, 2022
5
I love Mercedes of Miami. I got there and Gus the service manager was great . The mechanic Marko was amazing and took care of my car so well. I had to come in for a service and the wait time was not bad at all. I look forward to come in to service my vehicle.
Stephanie Gonzalez
Oct 11, 2022
5
I had a great experience at Mercedes of Miami. I took my car in for service on Thursday. My service person informed me that it will take most of the morning to service my car. They offer me transportation to take me home while they complete serve on the vehicle. I took advantage of transportation and I am glad I did. Once my car was completed he called me and immediately transportation was there to pick me up and took me to Mercedes of Miami to pick up my car. Thank you Mercedes for that service. I was able to take car of things while you service my car. I was pleased.
Sandra Hill
Oct 11, 2022
5
Great experience ,second time ,I hope more
Jaime Rendon
Oct 11, 2022
5
Excellent service, very welcoming. Helped me with my trade-in and choose the right vehicle for me. Will definitely return to this dealership!
Meemz Place
Oct 10, 2022
4
We went there to pick up my husband's car and it was so dirty we had to wait after them having a car in the shop for a week they brought it back to us dirty
Lynn Wright
Oct 10, 2022
1
very bad service
Gabriel Amiel
Oct 10, 2022
5
Excellent service very professional. Helped me with my trade-in and choosing the right vehicle for me. Will definitely return to this dealership.
Minelys Hernandez
Oct 10, 2022
5
Buena atencion y profesionalismo
Juan F Alvarez
Oct 10, 2022
5
Excellent customer care and overall experience. Use of technology to show me updates and car condition was very helpful. Thanks to the team - Ronnie, Priscilla and Benny!
Alison Mincey
Oct 9, 2022
2
What a "great" customer service. Parts department dont care to even anwer the phone. Simply hanging up on you after waiting on hold for a while. 3 time in a row. 'way to go' mb. You customer care goes nowhere along with the quality of your cars/parts.
Alеks N
Oct 8, 2022
5
Staff is very fire friendly, polite, and they are always trying to help
Bernie Szapiro
Oct 7, 2022
5
Very Professional Service and excellent care. Carlos was wonderful. He made sure all the eligible work was done on my vehicle. He was very knowledgeable about what my car needed. Thank you so much.
Maritza Rojas
Oct 5, 2022
5
Appointment went as scheluded, on time and without any surprises.
cpared20
Oct 4, 2022
5
Buena experiencia y buen trato.
Manuel Aguilera Cristóbal
Oct 3, 2022
5
Great experience! Loved working with Josue!
Michelle Coppola
Oct 2, 2022
5
First time at this facility. Very well atención and details of my car’s needs. Supervisor in charge very professional. I was very pleased with the service.
Sonia Jorge
Oct 1, 2022
5
Súper contento y agradecido con el servicio, el trato y la paciencia del señor Stefano Simionescu. 🙏🏻
Robert Pena
Sep 30, 2022
5
Just come to pick up my Cupe E450 2019, but in one hour left Dealership on NEW E450 2022. The shortest CarDeal in my Life. Thank you
Robert M
Sep 30, 2022
5
Encantada con el servicio y la atención del señor Stefano Simionescu. Muchísimas gracias de verdad no tengo queja alguna de el, sin duda el mejor vendedor de todos se los recomiendo al 100%
Rache Martín
Sep 30, 2022
5
Mercedes-Benz of Miami made buying my new car very easy! They were flexible and accommodating and I feel they went out of their way to make sure I was able to take home my dream car. My sales person Jhousse was and still has been very attentive and made sure everything went perfect. Any questions I have he responds to me immediately. Thank you all at Mercedes-Benz of Miami! I love my GLS 450!!
Ashley Fieldly
Sep 30, 2022
1
Do not, I repeat do not use this dealership for any used cars find a dealer you can trust and have it transferred. They do not care about safety to the customers all they care about is turning the used car around as soon as possible. Sold me a 2018 Jeep with 5 yr old tires ,management said and I quote " I don't have a legal responsibility to change the tires because of the age the next person may now catch it ,or may not care ",forget legality how about morally if some has a blow out because tire is old and dry rot then what will update this review asap they're holding my down payment hostage since i retuen vehicle for numerous reasons. At the corporate office today seeking some assistance Buyer Be Ware They made me pay for tires 1278.00 can't wait to see carfax saying they installed 4 brand new tires and charge the person after I a higher price
frederick west
Sep 29, 2022
5
Yunier (F&I) and Gus (Sales professional) made the buying experience smooth and fair
Chris Johnson
Sep 29, 2022
5
Excellent service
Carlos Vomero
Sep 29, 2022
5
The best service department ever. Especial thanks to Cesar. Great communication from beginning to end. Highly recommended
Richard Garcia
Sep 28, 2022
5
10/10 would recommend. Easy process & the best dealers to work with!
Oscar Garcia
Sep 28, 2022
5
Very professional, quick and efficient.
Michel Armand
Sep 24, 2022
5
Very precise on appointments. Knowledgeable advisors. Prompt service.
Jerome Chaves
Sep 23, 2022
5
Carlos was super nice and treated us awesome. Amazing service. I give him 10 stars
Reyes Martha
Sep 22, 2022
5
Stefano (sales) and Joshua (business office) are true professionals!
Joe Hundley
Sep 21, 2022
5
Alen K. my advisor was phenomenal! From start to finish he listened to my concerns and was able to order my tires in an timely fashion. He followed up and called as needed. Very happy with my turn out. Thank you so much Alen!!
samrodriguez
Sep 20, 2022
1
My Jupiter red car clear coat is peeling everywhere and they will not fix it 2017 gla only 12,000 miles
Sandy Silvis Witt
Sep 19, 2022
5
Excelente servicio y trabajo
Elio Galan Garcia
Sep 19, 2022
2
The service attended didn't follow up with me like he said he would, I had to keep calling to find out what was going on with my car. I've been to this location twice, and they refuse to give me a loner car, even though they were keeping my car overnight. The other dealership that I deal with makes me feel like family. I never have to contact them as to when my car is ready; and I never have a problem getting a loaner car.
Jamesed Danes
Sep 19, 2022
5
I really like this dealership and service department. It used to be top tier, but the service department has slipped in the past 2 years. I'm not sure if it is a pandemic created shortage of technicians or something more problematic, but my older model Benz cars have had problems immediately after leaving the shop. I also noticed they broke my front grille and glued it back together instead of replacing it. That was upsetting. I hope they can get back on top of their game... soon.
Sam Dobrow
Sep 18, 2022
5
my service advisor was very knowledgeable, and courteous
Dave Fiedler
Sep 17, 2022
5
Un servicio rápido , y buena atención
Yatnelys Castellano
Sep 16, 2022
5
It was the awesome sales team for me! Hugo rocks!
Glenda Boss GiGi Johnson
Sep 16, 2022
5
Hugo was great, wasted no time in showing us the selection of cars and made the process smooth and quick. Truly appreciate it.
Barbara Hernandez
Sep 14, 2022
5
My service agent Hoel is excellent, keeps me updated and informed?
Maxine Gordon
Sep 14, 2022
4
Although I came in with my approval usaa bank letter it took extremely long to meet with Joshua to do the closing ( he did apologize). I got there at 11:00 am and did not leave until 7:00 pm The car did not have a car manual I have asked Miguel Diaz twice to please mail me one along with my key covers that I was not able to get since service was already closed when we finally got done with the signing and I still have not received it. Nice man but a bit forgetful, can you please send me my items, I would appreciate it.
Priscilla Cubillo Rodriguez
Sep 13, 2022
5
I worked with Rafael for approximately two weeks from out of state and when I arrived in Miami my car was waiting just like he promised very satisfied with Mercedes-Benz of Miami Beach
James Houllis
Sep 10, 2022
5
Great service and customer service!!!
Juan Carlos Quiroz
Sep 8, 2022
5
In a very difficult market with very few alternatives available, MBofMiami once again surpassed my expectations both in customer service, knowledge of the market and the vehicles available, and the financing options. Kudos to Fernando, Alina and Josh! thank you!
Martha de Leon Belloc
Sep 8, 2022
5
Stefano and Raul made my leasing experience outstanding! Than you!
Sergei Margulian
Sep 6, 2022
5
Great service would recommend. Attentive, friendly.
Suhailly Torres
Sep 4, 2022
5
Excellent sales support from the master salesman Stefano Simoinescu in very difficult times for the auto industry. Continuing with 30 years of MB loyalty. 5 Stars
Viviana Buchbinder
Sep 1, 2022
1
Don’t buy used cars from them!!! This place sold a used “certified pre-owned” Mercedes without disclosing that it had been in an accident. Apparently they sent the car to an outside body shop in Hialeah that glued the bumper to the fender and did a crap paint job. The used salesman said the rear bumper was re-painted because the single owner (an old gentleman) bumped into a parking sign. Liars!
Melissa Scheuring Fiorito
Sep 1, 2022
5
Pleasant!!! service advisor was extremely nice and facility clean
Michelle Oyetunji
Sep 1, 2022
3
Apparently during their multi point check no one looked at the filters that were original and extremely clogged. Nor were fluids changed. I understand if you buy a Mercedes you get a real service, if you buy any other used car you do it yourself
Carl Fris
Sep 1, 2022
5
Nice Customer Service ,and a very good buying experience overall from sales to the finance department,I’m very satisfied with the whole Buying experience and the very nice vehicle. Thanks
Jesus Cespedes
Aug 31, 2022
5
Excelente experience and profesionalismo
Maykel Huet
Aug 30, 2022
5
Great experience and fast
Eileen Ruisanchez
Aug 30, 2022
5
Muchas gracias Melvin por tu trabajo. Desde el primer momento nos ayudaste en todo lo que necesit�bamos. El d�a que fuimos al dealer a ver los carros, te estabas marchando para casa y te presentaste para ayudarnos. Nos explicaste las caracter�sticas del carro perfectamente, dedicando todo el tiempo necesario. El proceso de venta ha sido excelente, si bien tras comparar el carro hubo unos d�as en que el Mercedes hab�a sido entregado en el puerto en Georgia pero no llegaba al dealer en Miami. Melvin se preocup� en todo momento por saber el status de cuando el carro llegaba al dealer y poder ir a recogerlo, con llamadas telef�nicas diarias y manteni�ndome informado. El d�a que recogimos nuestro carro nuevo, tambien nos dedic� todo el tiempo necesario para explicarnos todos los extras que incluye, funcionalidades, etc. incluso pasadas las 9 de la noche. A la ma�ana siguiente tuvimos la mala suerte de que el carro amaneci� con un problema en una llanta, un Flat tire. Melvin estaba en su d�a libre pero me contest� las llamadas y transmiti� la tranquilidad que un comprador necesita despu�s de haber comprado un carro nuevo el d�a anterior. Al d�a siguiente volv� al dealer y Melvin se encarg� de ayudarme en todo, sin suponer para m� ning�n coste, estando el carro ahora perfecto!! Si volviese a comprar un nuevo Mercedes, sin ninguna duda volver�a a contactar directamente con Melvin para que me ayudase. Lo mismo si tuviera que referir a alguien, le dar�a su tel�fono. Gracias
Antonio Montero Rojas
Aug 29, 2022
5
Alberto my service manager was very professional and helpful. He explained the services I needed in details.
Carolyn Cornelius
Aug 25, 2022
5
The sales person NINO was very professional and provide me with good info about the car, also gave me a good felling and confident to buy the car in MB of NMB,
Baruch Schaked
Aug 20, 2022
5
I would gladly recommend them Alberto Magallon was very helpful .
Lorniqua Gardiner
Aug 17, 2022
5
This place is such a classy experience! Effortless communication and prompt, courteous attention. My advisor always excels in transparency and knowledge. #Carlos Guerrero. A confident feeling of superb care from "the best or nothing" dealership.
Johny Rivera
Aug 17, 2022
5
It was a very good experience. Good service and I bought what I wanted. Didn't wait long.
Tatiana Boitchouk
Aug 17, 2022
3
I bring my car for fluting damage cuz water was inside on my car it make my car not working good like the ac and wipes like electric problem when I come to pick my car now my car shaking I ask them what happened to my car when I was bring my car it wasn?t shaking he?s told me you know you got Mercedes 2013 it?s a old car I was like the way he?s talk to me any way that wasn?t right the customer the have to treat everybody they same way Even thought I was have 1997 he was to respect cuz I?m gonna buying for my service like everybody the not gonna do wait for for free any I not gonna said nothing else y?all have to repeat customer whatever years car the bring at the dealership ok thank you
Vania Alexandre
Aug 16, 2022
5
Exelente servicio con El se�or Carlos Guerrero .. muy agradecida
Tamahara Rodriguez Gonzalez
Aug 16, 2022
5
😍Love our New Mercedes GLC43 AMG, great service experience.!! Daniel Ferreira was very helpful and answer every question and email! Feel very well treated and trust their advice.
Magda Espinoza De Pacheco
Aug 15, 2022
4
My sales agent was Ashley who was phenomenal. The process was handled so efficiently and everyone was so professional manner.
Letisha Bridges
Aug 13, 2022
5
The brake booster of my car was recalled and needed to be inspected. Mercedes sent out a mechanic to inspect my brakes at my home There was a STOP DRIVE order on my car. I was very relieved when everything was ok. He was courteous and kind.
Judy
Aug 11, 2022
3
They claim to be a no haggle dealership, the price you see is the price you get. That claim is false. The price you see is not the price you get. The price you do get is the “no haggle price” plus almost $1000.00 as a result of this dealer adding on a “Dealer Prep”. So when you see their published “No Haggle Price” beware!
CBS
Aug 10, 2022
5
Very nice staff, on time, thank you. I called and they were nice.
Astrid Zangger
Aug 10, 2022
1
Que cuando llebo el carro al service no dan un reemplazo
Aquiles Viotti
Aug 8, 2022
5
It was very professional and speedy very satisfied
Lolytuya
Aug 5, 2022
5
The dealership made it a quick and easy process to purchase a car.
Veronica B
Aug 5, 2022
5
I had a great experience. My sales Representative Alberto Magall�n was the best. He made my experience the best.
The Wright Car Llc
Aug 5, 2022
5
Great dealership. Simona is the best!
Nicholas Perdomo III
Aug 3, 2022
1
I bought a used GLE and got it delivered. The A2 service was overdue and when I called texted and email the dealership they totally ignored me. Will never buy here again. Not what I expected from a Mercedes dealership.
Name
Aug 3, 2022
5
Extremely professional and very friendly Service advisor Alen treat us with most respect - class act
Mark Telefus
Aug 2, 2022
5
Simona was my sales person and she was amazing. This was the fastest I?ve ever been in and out of a dealership. The finance guy was awesome too but I forgot his name.
Janet Diaz
Aug 2, 2022
5
great experience overall.
Lucy Rodriguez
Aug 1, 2022
5
The best car buying experience. Ask for Albert Candelario!!
Estefany
Jul 31, 2022
5
Buen trato y atención tanto del vendedor , oficina y servicio de mantenimiento
Julian Hung
Jul 30, 2022
3
I did call today for information about a retail order , and the lady who answer me in the parts dept was really very rude and with nasty attitude !! ; also most of the people that answer the phones are very rude , looks like the company don't paid then well , they are always in a hurry and with that nasty personality !! , also call for a recall and not body call me in two weeks to check the claim , that a mechanic suppose to call me for an appointment in order to check this recall from Mercedez Benz central office in California !! , what a service !!!
aeroexecutives international
Jul 30, 2022
5
Good service experience. Joel was very helpful. I like to mention Daniel Ferreira help us arrange the appointment for both our vehicles to be serviced.
Miroslav Cermak Schimanetz
Jul 30, 2022
5
Julian understood our needs and priorities. He gave us options and suggestions accordingly. Transaction was smooth. Patient with all our questions about the vehicle. Pleasant personality and very respectful with all our family members. Thank you!
Mari Alvarez
Jul 30, 2022
5
I went for a service and I have an excelent Service by Andy Garcia.
John Andrade
Jul 28, 2022
5
The service was excellent and this is the second car I bought with Hugo. I would highly recommend to all of my friends and anybody.
Olga Aminov
Jul 27, 2022
5
Mercedes Benz Miami is a top notch facility. with all the amenities needed to have a good experience while you wait for your car. My advisor Cesar Leon, is a great professional. He is personable, knowledgeable, & honest. My most recent visit was a few days ago, where we had to leave our car. He arranges for Lyft home, calls & text with updates, send a car to pick up us up for a return trip to the dealership. All these arrangements are appreciated, and makes customer service, PRIME.
Lucy Matos
Jul 27, 2022
5
Best service in South Florida!
Stan Shady
Jul 25, 2022
1
Way over price to fix a 2-3 hours repair. Quoting its 10-15 hours And charging over 20% of my cars value. Looks like I am getting a new car built for that price.
Ken Alvarez
Jul 25, 2022
5
Is a very professional environment, they fallow a process and knows how to overcome the problems! Justin is one of the best, he’ll make it happen for you! Highly recommended.
GLE 53 2021
Jul 25, 2022
5
Really happy with the knowledge I was provided on my new car.
Ilia Herrera
Jul 24, 2022
5
Joel Larreynaga is an outstanding , knowledgeable, and professional in his field that invested his time to help me getting the service I needed. Excellent customer service!!
Edgard Roa
Jul 24, 2022
5
Awesome sales consultant Tania! Smooth process and drive home with my dream car!
Christina C
Jul 22, 2022
5
I am very please with the service I received for my car. Costumer service was amazing answer all questions and also offered some points on how to maintain my car longevity. My sale agent was very helpful with making so that I was a satisfied customer.He offered me transportation to and from the dealership so I didn?t have to wait in the lobby while my car was being serviced. Quality,Loyalty,Courteous, and Professional service. Also the courtesy car wash after your has been serviced is GREAT !!!!!!!!
Janice Brown
Jul 22, 2022
5
Mercedes has a great place to take your car for service. I was there a week ago the timing is right. The agent was very polite. I got up my car exactly the time he said it would be done
Delroy Morris
Jul 21, 2022
5
Muy complacido de haber echo otra vez negocio con ustedes. Gracias.
Carlos Lobo
Jul 20, 2022
5
La atención y el proceso de compra fue excelente...100% Recomendado
Ruben Vallejo
Jul 18, 2022
5
Great customer services and great value on price.
Timothy Sylvain
Jul 16, 2022
5
Best service ever the process was super easy the staff is incredibly friendly and efficient best place to go !!!
Yanetsy Bergel
Jul 16, 2022
5
I have had a problem with my fuel injectors and Gus, the commercial vehicle service manager, has been super, getting my work van in and out (time is money) as soon as possible.
Skip Van Cel
Jul 16, 2022
5
Carlos Guerrero is an amazing person, very helpful and with great class
Jorge Pasquel
Jul 15, 2022
5
Had a great experience, would recommend to anyone! Manny Fernandez was super helpful with us.
Kalil A. Barjan Read
Jul 13, 2022
5
Carlos Guerrero was very helpful. He gave me all information I needed for my vehicle. Excellent service.
Guillermo Castillo
Jul 13, 2022
5
Great service. Staff was great and very knowledgeable.
Chris
Jul 12, 2022
5
Great customer service and overall staff.
Brady De Las Nueces
Jul 11, 2022
3
The repairs done on my car was that of excellence but the customer service was subpar. It was virtually impossible to contact my service advisor to receive updates on my car despite calling countless times. I could not believe such a prestigious reputable company will have such poor customer service.
S. Alexander
Jul 10, 2022
5
Carlos Guerrero excellent advisor. Sanitization of the vehicle was incomplete.
Yanet Jorna
Jul 9, 2022
5
Fue excelente la atenci�n recibida en el departamento de venta y en el departamento de finanza. Ambos representantes me explicaron detalladamente todo lo necesario
Esperanza Diaz Nieves
Jul 9, 2022
5
Mike Ochoa and his team at Mercedes-Benz of Miami are terrific. I have leased several cars from them and all aspects of the experience - from selecting a car, pricing and then maintenance and repairs - have been wonderful. I highly recommend MB of Miami, Mike and his team.
Albert and Barbara del Castillo
Jul 9, 2022
3
Was disappointed that I made an appointment but they did not have me on the list. Waited 20 minutes. After that Carlos was great as was everything else.
Jeffrey Schweiger
Jul 5, 2022
5
They really helped me out with everything I need they were very kinda and fast also
Sydney Brown
Jul 2, 2022
5
Tania is a very good seller. I found A very good deal , the car drive fantastic , nice Mercedes , my wife is going to buy another car
Javier Arevalo
Jul 2, 2022
5
As always ;excellent experience, highly recommended , he was very professional and nice at the same time . Thank you
Sonia losa
Jun 30, 2022
5
They are very prompt with service, and extremely professional with there customer service, and my service rep name Caesar is always courteous with every visit. I highly recommend Mercedes Benz of Miami!
Kevin Alexander
Jun 28, 2022
5
Gus, is the best in taking care of my fleet vans. I've beed a customer for many years.
Lester Sanchez
Jun 23, 2022
5
My experience at this Mercedes dealership was amazing. My sales associate was Julian Sanchez and he made me feel welcome the moment I walked in. The process was smooth and quick and I would highly recommend him and this dealership!
Jillian Herman
Jun 21, 2022
5
Most professional CAR dealership team we've ever dealt with. My husband and I have purchased a hefty amount of cars combined and both agreed that the level of service experienced here is BAR NONE. We all know how complicated, tedious car buying could be but can vouch to say that everyone from Fernando (sales mgr) to Andy in the service department are exceptional. Classy, courteous, well instructed/trained team you all got there. We brought our car in for service and provided swift, quality service to our MB AMG 43 vehicle. Customer service is really beyond words and their attention to detail are unsurpassable Kudos to MB. Thank you so much for delivering on such exceptional service and personnel.
Andy/Zoila Arostegui
Jun 20, 2022
1
Had a 7am appointment. Waited for over 2 hours to be told it was going to have to stay overnight. I asked what was wrong with it and was told that things were busy and they hadn't had a chance to even run the diagnostic computer. Why have an appointment time? I understand the actual labor and work taking awhile, but this was ridiculous. Service manager was kind and seemed to have his hands tied. More of a systemic issue😞
Alex Romac
Jun 17, 2022
5
The attention was excellent from Mrs Tania Prudencio
Walter Mushino
Jun 14, 2022
1
This dealership sales definitely provided less than average experience. Car delivery done outdoor in sun/heat, when three cars parked in the air conditioned delivery garage (not delivered that day). It took the salesman an hour to find the second key fob for delivery, after finance was completed. I was not informed of features missing in 2022 GLC due to supply chain shortages (Nav, keyless rear door entry). Overall spent over 6 hrs on lot trying to purchase a car. Did not feel like Mercedes Benz level treatment. When reviewed on their company survey, was further threatened by salesman (text from salesman attached), instead of apology or any effort to fix or repair experience. Very disappointing experience.
Helen G HC
Jun 14, 2022
5
Wonderful costumer service, they Helped me out in everything
Mauricio Schonfeld
Jun 11, 2022
5
Great service and had the vehicle finished on time.
Francisco Mingo
Jun 11, 2022
5
They are one of a kind!
Emma lee
Jun 8, 2022
2
Service advisor was great , but was not impressed with the service , opened the hood and I didn?t look like it was opened, dirty full of leaves, dust , & I had an appointment at 7am got the call for pick up at almost 5pm wish I would have been offered a loaner, not really satisfied with this service.
Lazaro Dominguez
Jun 8, 2022
5
Amazing Customer service like always, been servicing my car on this location for years.
Esteban Guaico
Jun 5, 2022
5
Albert was a great and very helpful and went out his way to get me a good deal.
Carmen Reyes De Bautista
Jun 5, 2022
5
Fue una grata experiencia comprar en Mercedes Benz of Miami.Se los recomiendo y a Sales Consultant :Manny Fernández , con un trato especial se los recomiendo . Un excelente servicio
Malena AC
Jun 4, 2022
5
The shortage of all new cars made the process very difficult. My Salesperson walked me through the New Normal of obtaining a new car. It took 3 months- but the overall experience was almost effortless! Santiago Esposito was great to work with!!
WemjMercedes
Jun 2, 2022
5
I have been coming to Mercedes Benz of Miami for several years and have received outstanding professional attention. Sales Manager Fernando Lopez goes out of his way to provide the best deal in the market. Sales associates are courteous and explain every detail necessary to make the purchase a pleasing affair.
Jorge Vazquez
Jun 2, 2022
5
Mr DeJesus is a superb car seller?. He covered all basses - my concerns, queries, and offered great advice, which made the transaction seamless. Josue still contacts me with update or to ask if he could be of any assistance with my car. Please convey this message to Mr DeJesus? skills should be practice by some of the sales persons at Mercedes Benz North Miami.
Nelson Flores-Gomez
Jun 2, 2022
5
Salim JJ was really helpful and helped find myself & family a stylish and practical car. Thanks again Salim ! 🏎
Nadia Dempsey
Jun 1, 2022
4
Everyone was very friendly and welcoming. The appt went pretty smooth, my service guy was Andy Garcia. The only improvement I would suggest is for a little more throught wash in the interior.
Jessica
Jun 1, 2022
5
The service representative was Carlos whose special attention and concern was excellent. The entire staff through checkout was exceptional.
Anthony Trullenque
Jun 1, 2022
5
Best service and attention in town, Andy Garcia makes everything easier, he is very kind and professional their new manager Bryan L was great too. Always feeling very comfortable to take my car there!
Sue Ojeda
May 30, 2022
5
Excellent and professional service. Amazing experience during my time with you, Mercefes Benz team! Thank you so much!
PharmaDux Cmr
May 30, 2022
5
Very good service from my advisor, Joel Larreynaga
Luis Lacau
May 29, 2022
5
They do professional jobs and their staff are the best and their coffee is excellent.
Freddy Tee
May 28, 2022
5
Riera Flores was really amazing, he gave me a good service.
Thianna
May 28, 2022
4
Good customer service. Provided transportation to and from my house.
Julia Varsovie
May 28, 2022
5
i have lift to go work and pickup excellent service Andy Garc�as was the best thankfully for all services people
Ana Almonte
May 27, 2022
1
Went in for a simple ‘first service - nothing else’ and they slipped in a $600 alignment!!! Unfortunately I was bringing a car that belonged to my client! Yes, I signed after telling the serviceman ‘nothing extra’ or we will have to have authorization from the owner! I feel I (or my client) was ripped off with the undisclosed EXTRA! Serviceman never mentioned it!!!! Bad experience!!!
C. Fitelson
May 26, 2022
5
El mejor dealer de Miami, y el mejor vendedor que te da los mejores precios es Manny Fernandez!! Sin pensarlo compraría otro carro en este lugar
Danara
May 25, 2022
5
The dealer has very capable individuals whom get the work done in an efficient manner and you wait comfortably in their facility.
Laude Castro
May 23, 2022
5
Mercedes? Benz always a pleasure!!! Customer service with Carlos G #1
Latanya Williams
May 23, 2022
5
Best 4 hours spent at a car dealership. Kept me informed about my car completely
Yvette Gilbert
May 21, 2022
5
Very profesional with my purchase new car GlA 250 is amazing SUV
Charli Zambrano Alvarez
May 19, 2022
5
Manny was really helpful and professional. Best in class customer service and very knowledgeable about the product.
Alicia Lopez
May 19, 2022
5
Had my car needing service and was met with the most professional and attentive individual Carlos Guerrero in the service department. He was able to get my car diagnosed and repaired in no time . Definitely recommend Mercedes Benz of Miami and Carlos in service.
Cesar Gonzalez
May 18, 2022
5
Manny was really helpful and Professional
Alicia Lopez
May 17, 2022
5
My service experience with a guy Noel was not so good at the beginning and I was planning to change a dealership. He was never trying to help with questions/issues regards service of my car. Mercedes Benz must have a high standards and quality everywhere: from when you buying a car and after when you need to service it!… But after I asked to change a representative and found Carlos. And this guy is pro and highly recommend him when you need a service for your lovely Mercedes car
Serhii Zhdanov
May 16, 2022
3
Was very difficult to get any one to answer the phone for several days
Josie Belizaire
May 16, 2022
5
I will definitely recommend this dealership to my friends. My sales rep was very professional. He didn?t waste my time and helped me with what I was looking for. Thank you Daniel.
Denis Grebeniuk
May 13, 2022
4
I am satisfied with the service I got! Everyone was very helpful.
Ingrid Deblasio
May 12, 2022
5
Excellent service and the sales men jorge negron was the best thank you
Yami Maikel
May 11, 2022
4
Was fine and on time. Pleasant atmosphere . Was given back to me when promised.
Charles Vazquez
May 11, 2022
1
it was a horror to buy this dealer for a thousand reasons totally disappointed it is the real disgust I am paying almost 1300 dollars for a car that is useless to me and they treat you like an xxx
Marlon
May 9, 2022
5
I had the pleasure of working with Stefano Simionescu who patiently and professionally helped me complete a transaction of a car I loved. I highly recommend this dealership and specifically this salesperson.
Darius Lelutiu
May 8, 2022
5
Had a good amount of selection and pricing was fairly reasonable.
Carlos L
May 8, 2022
5
Was provided excellent service, very fast and everything was resolved in a timely manner.
Caraballo Express
May 7, 2022
5
Gus handles everything with professional care and is an excellent communicator. Great service, service management and efficient service team.
Augustine Walsh
May 7, 2022
5
Excelente buying experience, would come back for a next purchase.
Elias Juliao
May 6, 2022
5
Great professional service! We came back for this dealership for the second time!
Anna Lee
May 5, 2022
5
It was the end of my lease.. My transaction went incredibly smooth thanks to Ashley. I will never buy anything elsewhere.
JennyB
May 4, 2022
5
Mrs Vanessa William is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1000 she made over $10,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her Email: vanessawilliam353@gmail.com Or WhatsApp:+1 (336) 612-4060
Simon Odeh
May 2, 2022
5
Excellent… Stefano know always my necessity. Thanks
Virginia
Apr 30, 2022
5
Once I get to the dealer my service advisor meet me at the door and took care of me. The service on my car took less time than expected
Idalmis Noval
Apr 30, 2022
3
Waited 3 1/2 hours to replace the small auxiliary battery. Cost almost $500. Absurd
Richard Toren
Apr 29, 2022
5
My Serviceman ? Carlos?, he?s Great ? he takes Good Care of me, i came in to get tires and an Alignment for my Mercedes..
Pauline Mcpherson-Thomas
Apr 29, 2022
5
Su buen servicio y sus excelentes carros… el proceso de comprar mi carro fue rápido y con muy buena orientación
Ida Alvarez
Apr 28, 2022
1
The worse experience I've ever have for purchasing a car, I thought when I go to Mercedes will be a higher level of customer service scale, but unfortunately worse of the worse, the team dealt with me very poorly and cheap. First the hided the second key and never give to me until I had to fight for it with multiple phone calls and emails to the sales team with no response back and AutoNation customer relations. Second, I was told the car was inspected and diagnosed with no issues, but with owning the car for less than now, every time I made a phone call, people couldn't hear me, I had to take the car to the dealership and found the microphone wasn't working at all. Not sure how did Mercedes Benz of Miami inspected the car before releasing it for sale. I bought cars before from Classic Honda, Tropical Ford, then Field BMW twice and never had issues, but with my second bad experience with AutoNation Lexus then Mercedes I will never buy a car from AutoNation again. As I said worse of the worse.
Bassem Beniamin
Apr 28, 2022
5
Great service, fast response and financial support for the purchase of my new car.
Jeronimo Marin
Apr 27, 2022
5
Competent and friendly , convenient
Andrea Larson-Sessa
Apr 26, 2022
4
I had a great experience at this place, it's a very clean place and the customer service was very wonderful with lots of peace of mind. I was serviced by Leon Cesar he is a very nice Guy , he helped me figure everything out one by one before taking my car to the shop.
Jean Moise
Apr 24, 2022
5
The Service was fast and really great, employees are very professional ?
Michel Gonzalez
Apr 23, 2022
5
El personal es excelente, el veh�culo me lo entregaron es solo dos meses
Melissa Betancourt Gonzalez
Apr 22, 2022
5
Very good service experience. I have a very good rapport with my service writer Carlos Guerrero . He represents your company well.
Erin Patton
Apr 22, 2022
5
I totally recommend buying from Mercedes Benz of Miami, sales rep Tania was excellent and detailed at explaining all functions of my new Glb, see her if you are planning to buy a new Mercedes. 😊😊
Martha Del Pozo Castillo
Apr 21, 2022
5
Representative was very accommodating. He was attentive in my concerns.
Jo Ann Sweats
Apr 21, 2022
5
My car was repaired in a timely manner and I received excellent customer service.
Jacqueline Hough
Apr 20, 2022
5
EXCELLENT SERVICE AT THIS DEALER I RECOMEND ALL MY FREIND
Alexandra Varela Coronel
Apr 20, 2022
5
The best customer service ever. Mike Ochoa and Andy Garcia are definitely an asset to this company. Thank you for your services.
Boris Lopez Martinez
Apr 17, 2022
5
Easy and outstanding experience in purchasing our new 2022 EQS 450+. Smoothest and most efficient buying experience we have ever had with any car purchase with Sales Manager Stefano Simionescu. He made everything easy for us with no surprises and excellent service before, during and after the sale. I contacted 6 different dealerships throughout South Florida and found this the best to work with by far. It is clear they care more about their customer than any others and offered a fair and honest deal.
Jeffrey Eves
Apr 16, 2022
5
Ignacio was very friendly and set clear timeline expectations for my service. He called me several times over 2 days to give me status updates and was very easy to work with. Excellent service!
Jesse Z
Apr 15, 2022
5
Great. Every time i go there no matter what the issues is. They handle it quickly and professionally. Cesar is my advisor. Has great communication. They order me lyfts or uber when i need a ride. And dont even mention that coffe/hot chocolate machine they have for free for their customers.
Mayday Finesse
Apr 14, 2022
5
We walked in looking for a GLA and walked out within 24 hours with a beautiful GLC AMG for a great price. Salesman Santiago Espinosa worked with Manger M. Ochoa to get us the best deal and finance possible. My spouse and I felt welcomed and at home at Mercedes Benz of Miami. We highly recommend Mr. Ochoa, Mr. Espinosa and even the Finance Manger Will Ralph. Thank you gentlemen for imparting with so much knowledge and expertise. We will forever be Mercedes of Miami customers.
Vic M Agui
Apr 13, 2022
1
Horrible customer service! And the cashier guy is horrible with customer
Raffi
Apr 13, 2022
1
They sold me a vehicle that had body damage and claimed the car was MB certified with out accidents
Mario Tomei
Apr 12, 2022
1
Después de ver el trato que le dan a un cliente ,no,no lo recomiendo,por lo menos el que está al norte de Hialeah;son unos vulgares mafioso,está desprestigiando a la Mercedes
Concha Alvarez
Apr 11, 2022
5
I have had two Mercedes SUVs. I bought both at Mercedes Benz of Pompano. Now I drive from Pompano to Mercedes Benz of Miami. My favorite service advisor Bryan Lastres left Pompano to become the service manager of Miami. I knew it was worth the drive to take my 2019 GLC300 to Miami’s service department and I was right. I had called Pompano Mercedes to first have my GLC serviced. They said Bryan had left for Miami so I thought I would be OK with service in Pompano. After the first phone call there I knew I was headed to Miami and not returning to Pompano. Boy! Was I right ! First class treatment as it should be at Mercedes Miami. Bryan and his team were amazing. My car had its A service which was A+. Nice customer lounge. Friendly yet still keeps sophisticatation in their approach regarding all the staff. The only not so perfect part of my experience was the cashier. He wasn’t friendly and my credit card kept saying approved but he said it wasn’t working. He didn’t have the same friendly attitude as everyone else. My card was charged 3 times and although it showed up on Amex, eventually two of the charges show only pending and only one went through. MR. Cashier wasn’t too apologetic about my concerns that I had three major charges go through and AMEX was sending me texts of large purchase while I was checking out. Yes, it didn’t go through but would have liked MR. cashier to be more concerned. Otherwise everything was Fantastic. Clean car and car was ready when they said. Anything else I need including a new purchase possibly I am headed to Miami. The dealership is right off of I95 so easy in and easy out. ⭐️⭐️⭐️⭐️⭐️
Michelle Solomon
Apr 10, 2022
5
Really good Customer services with Rafael Marzo, He explained all the service that I needed in the best way.
Zaili M
Apr 10, 2022
5
Alex is an amazing service representative. He explained all of my charges in detail and kept me informed about how long my car would take.
Jean Lewin
Apr 9, 2022
5
Melvin was great to work with along with the service manager. We went back and forth as typical but settled on a price and purchase agreement I found very appreciative. I would gladly do business again and encourage others to visit if they have a Mercedes in mind.
Daniel Huffman
Apr 9, 2022
5
The entire process to purchase a car was quite seemless Especially the person we were in contact with. Albert Candelario
Jeff Rubenstein
Apr 7, 2022
5
Ernesto De La Fe helped me get my first mercedes, he was amazing. He really got me the best deal, super professional and attentive. Thanks!
Camila Diaz
Apr 7, 2022
1
The dealer from hell.. just a gang of pottermouth guys in charge.. never, ever deal with them
JL Machado
Apr 6, 2022
1
Low class salesmen! I would never buy a car in that place 😱
Barbara Travieso
Apr 6, 2022
1
Horrible place to buy a car
El Latinaso Noticias
Apr 5, 2022
5
El servisio fue exelente la atencion de los empleados fue muy buena los precios un poco altos pero todo lo demas muy bien
Junior Figueredo Fernandez
Apr 5, 2022
5
I m in love with my car , Daniel Linares did an amazing job , thanks for everything I m so happyyyy !!
Jeniffer Fiallo Garcia
Apr 5, 2022
5
The service for my tires were done efficiently, professionally, and in a timely manner.
Cruz Venegas
Apr 5, 2022
5
Excellent and professional services, Hugo the seller was very kind and really patient whit us.
Julio Dortas
Apr 3, 2022
5
Daniel Murzullo was fantastic. He is a knowledgeable professional. He showed how passionate he was about pleasing people and ensuring I was satisfied with the purchase.
Paula
Apr 2, 2022
5
The service adviser Andy Garcia was extremely kind and patient, he explained everything good and provided me an excellent service!
Maria Ojeda Sainz
Apr 1, 2022
5
I had some recalls work done at Mercedes-Benz of Miami, the my service advisor was IGNACIO CIDAD, He was on point with his amazing service. I drove in to the service line and soon I got out my car Ignacio extended his hands with a warm greeting and ask me how he can be at service. To me it's important that the details get taken care of, because those are the building blocks of a great service and this young man nailed it to perfection. The second part that he nailed was the follow up and following through. He called me and texted me to ensure I was aware of the steps to getting my car fixed. Mercedes-Benz of Miami I can tell that Ignacio is genuine with how he treats people, you have a valuable team member.....IGNACIO CIDAD THANK YOU SO MUCH
Pedro Collaco
Mar 30, 2022
5
Appreciation they say is an application for more. if i fail to acknowledge you it'll shows how ungrateful i am. I can't be less grateful to a woman who God has used in blessing me and my family in general. I was introduced to Mrs Lucia Rodney few months back Right now I know how much I can boast of about my financial state. She helped me with the little capital I invested with and I made so much profit for myself and my family. Thank you so much Mrs Lucia rodney, and if you are also finding it difficult trading for yourself contact her now through this. Email: luciarodney95@gmail.com WhatsApp: +19169054120
Bejide Oluwaseun
Mar 28, 2022
5
Best service department ever 5 stars to Gus Cosio customer service
Jose Herrera
Mar 26, 2022
5
I recommend the service I received .Justin Almonacid was courteous.He got me a Lyft ride home.When he called me to pick up my car it was clean inside and outside.my car was ready to go.
Carrie Francis
Mar 25, 2022
5
I always like this dealer, and i recommend the dealer to every one
Tania RIVERA
Mar 18, 2022
5
Excelente Servicio en general. Muy profesional Simona , muy agradecida con su servicio e informaci�n. Gracias
Juan Perez-Lamar
Mar 18, 2022
5
Great experience and Nino Velasquez was very helpful in every aspect.
Ileana Moscu Miranda
Mar 17, 2022
3
My service Advisor and salesman who sold me the preservice maintenance were excellent. The cashier didn't provide me with a sale receipt for my credit card. I asked for a copy of the service Invoice to provide to M-B Financial Services (end of my lease). She didn't have one nor could she make me a copy. She didn't staple the pages together. When I asked for water because there wasn't any there each time I checked, she said go to the vending machine. Not customer helpful.
Porta Thompson
Mar 15, 2022
5
100% good todo excelente 👍
Fernando Lugo
Mar 14, 2022
1
I had an appointment for 10:30 to replace a tire, left service department at 2:30, was told tire was there, had to wait for tire to come from warehouse.
Eleanor Armstrong Harris
Mar 13, 2022
5
Good and professional services!!! excellent customer service and technical department
Yohanny Mayan Cutino
Mar 12, 2022
5
I was impressed with the service I received by Joel Larreynaga. I will recommend this dealership.
Ruth Quintana
Mar 11, 2022
5
Excellent!! Very nice the guy who sold us the new car! Everybody at MBenz Palmetto very friendly!
Judith Apt De Lipatin
Mar 10, 2022
5
Thank you for your time today and thank you so much for all your work
David PERES
Mar 9, 2022
4
Service rep was very personable and attentive. Thats good because the service fees here are pretty steep! I wouldn't buy a car here because the sales team is too good to call or even email me when I made a request to trade in my 2007 SL 550. I am currently searching for alternative shops to service my vehicle due to the challenges related to this experience. It's too bad that this has become the norm in the Miami/Ft. Lauderdale Area.
Scott
Mar 8, 2022
5
Al ways a wonderful experience. I took my car in and they went above and beyond to make sure all my vehicles issues were addressed.
Luis M Santana
Mar 7, 2022
4
Facility got 4 due to Coffee machine broke the day I went.
Risikat Azeez
Mar 6, 2022
5
Picked up a nail in an almost new tire, Mercedes of Miami took care of me straight away, verified a matching replace was in stock and got the car in without delay, even at the end of the day! Everyone was great and extra effort was spent to file warranty papers. A great experience!
Charles Miller
Mar 6, 2022
5
I got a malfunction light on my vehicle and had my car flat bedded to Mercedes Benz of Miami. The service team took my car, provided me with a beautiful loaner and made sure my car was diagnosed and repaired properly. I was well cared for by the service manager, Ronnie, and by my service adviser, Cesar. I was pleased with the repair and the service experience.
Maureen Bjerke
Mar 5, 2022
5
My experience with Benz always a good experience. The people always willing to go the xtra mile for you especially Carlos G thank you!!
Latanya Williams
Mar 5, 2022
5
Fast service, cordial, respectful, follow up on time, accessibility of the employees
Migdalia L Carrillo
Mar 3, 2022
5
Exccelent. Carlos Guerrero always does an extraordinary work.
Maria Grau
Mar 2, 2022
5
All service excellent in finance all in exelent condition
Ismar Diaz
Mar 2, 2022
5
Muy buena atencion y muy bue trato por parte del Gerente y buena comunicacion
Fidel Batista
Mar 2, 2022
5
Service was quick and attentive experience unlike other dealers in town. Joel was my service advisor, he provided me with an extraordinary customer service experience, definitely will be back.
Tania Molina
Mar 1, 2022
5
Service was quick and attentive experience unlike other dealers in town. Joel was my service advisor, he provided me with an extraordinary customer service experience, definitely will be back.
Tania Oliva
Feb 28, 2022
5
Todos los servicios son excelentes y en su tiempo .👌
Betty Muro De Velasquez
Feb 27, 2022
5
Great job steve adam, he gave me all the information I need to service my car best. Reliable
Shawn Brown
Feb 26, 2022
1
I called the dealership twice to see if they had the AMG version of the GLC after I couldn’t find it in the dealership near me. I spoke to a sales woman who assured me they had it and said she would call me if they sold it I got there before my appointment the next day. When I left for my appointment I called again and she assured me they have the car. After driving there for more than an hour, when I got there she told me they don’t have the car and tried to sell me the basic GLC 300. She was also rude and arrogant. Don’t buy anything there!
CR enthusiast
Feb 26, 2022
5
Customer Service offered by Andy and Fernando is barnone. Very knowledgeable employees that were willing to help. We were lost in that pretty good sized showroom when Fernando approached asking if we'd been helped and led us to Andy in service. What great, positive attitudes they both have. Their energy and willingness to help are beyond and grateful for their assistance.
Andres and Zoila Arostegui
Feb 26, 2022
5
Had great experience, service was quick. they were very professional
Jenny Pierre
Feb 24, 2022
4
This is a great location. very professional, customer oriented. I will recommend anyone to go to this location.
Great Serv
Feb 22, 2022
5
I've been having my vehicle serviced at this dealership for the past ten years since I purchased a new 2012 MB C250. I have always received excellent customer services. From the moment I have my car valet parked, to the Service Advisor who prepares a report so that my vehicle can be serviced by their highly trained mechanics, I have always been highly satisfied with the service which I have received from this dealership. I would recommend this dealership to others who are interested in having their MBs serviced, or purchasing a MB. I will continue to be a very loyal customer.
Ambrose Sims
Feb 21, 2022
5
Amazing!! So fast and so courteous. I love going to mercedes in north miami
Yvette Molina
Feb 16, 2022
5
It was overall very good and fun as it should be when purchasing a car and it had me with mixed feelings and emotions fir the first week having a mercedez. I would like to experience it again.
Yamil Gauna
Feb 16, 2022
5
Rafael Marzo of MB North MIami, did a great job ordering the parts and fix my Mercedes very fast.
Marlene Eisen
Feb 16, 2022
5
After experiencing a dead battery, I called for roadside service and immediately drove my car to MB of Miami where I explained my issue and was guided to Andy Garcia, the CS representative. Andy's level of professionalism set me at ease as he explained the next steps to servicing my vehicle. As promised, Andy contacted me in a timely manner to authorize the service order, explaining costs, and the estimated time to expect my vehicle. Thank you to Andy and all of the MB of Miami professionals for getting my vehicle back in proper working condition.
Wendy Gordon
Feb 12, 2022
5
Best dealer in the world Cesar the service guy is amazing he so helpful and organized with your car service visit
Ronal Rivera
Feb 10, 2022
5
Once again I visited the Dealer ship when I was ready to change my vehicle, and there hasn't being any other Sales persons that can surpass on integrity and positive motivation, I want to congrats Irina Dvoskina for her great help and advise, as well as the Finance person Yunier Guerra, he was also helpful and a super positive person, great vibe and awesome people's person crew.
Victor Gonzalez Arbolaez
Feb 9, 2022
5
I recommend Rafael Marzo, he is what made this visit great not the dealership. People are what makes a service oriented industry great. He was a true professional and honest. Sad to say but that?s hard to find now a days in that industry. I wish there was more advisors like him.
Karl Hosang
Feb 8, 2022
1
I recently bought my car not even a month ago, there was a problem with one of the tires which I was not at fault. The tire had two bubbles which made me extremes dangerous to drive. I went to the dealership where I purchased the car. The service department was not helpful at all. From the moment I got there the assistant service manager Joel Larreynaga was very rude. Without even looking at the car he automatically wanted to charge me for a new tire. He then proceeded to be sarcastic and would not give me a loner when there was a box full of them. We decided to ask for the manager and he brought us another assistant manager. When I went to pick up the car the minute he saw me he got up, grabbed his stuff and attempted to walk out the front door to leave. When we asked him where he was going, that I needed my car his response was ?it?s past my bedtime?. Overall the experience was not pleasant at all. I do not recommend going with Joel because he will not be helpful.
Javier Gonzalez
Feb 8, 2022
5
Excellent customer service and excellent experience purchasing my vehicle. Very friendly staff and helpful with recommendations as well. Very satisfied!
Luke Impelluso
Feb 6, 2022
5
Everyone here is very helpful and treated me like a valued client. The buying process was quick and easy. I will shop here again!
Allison Mackenzie
Jan 31, 2022
5
Great real fast and easy a great place to buy a car
Espagnola Dauphine
Jan 28, 2022
1
The worst experience I have ever had at a car dealership. No one ever called me back so I could speak to a sales person. I had to chase my sales person finally when she called me back for any information. I spent four hours at the dealership waiting for the finance person to handle my transaction. The finance manager lied to me and told me that Chase and Bank Of America declined my loan but Mercedes approved it at 5.99%. Then he took off 1% to 4.99 when I said no. I ended up writing him a check for $109,000 and did not finance it. Bank Of America called me the next morning wanting to review information and told me they never made a decision or declined the loan so the finance manager lied to me to push me into Mercedes-Benz credit. Highly fraudulent and I?m reporting it to the state of Florida. The car came in off the car carrier and when I picked it up they were marks and dirt on it all they did was wash it quickly and that was it. The interior was not cleaned at all. Like every other dealer they always wax it and make it pristine but not this dealership. They don?t have a expert to explain the car to you like every other dealership has the sales person sat with me and rushed me for about 10 minutes and did not know the answers or how the car functions. There are many many features that she never even told me about. She did not know the spare tire comes flat and remains flat and comes with a compressor, she wanted to fill it with air. Certain functions have plastic over them inside the car that should have been removed so they could function properly the preparation department did absolutely nothing. After negotiations and deciding to purchase the car, she then told me that they can?t Sully car to me because I?m an out-of-state customer. They only sell to Florida residence. If it was the last Mercedes dealership on earth I would never buy another car from them.
Joel Salem
Jan 27, 2022
5
La atencion fue muy buena,el servicio del carro fue rapido y me lo entregaron en optimas condiciones en todos los aspectos
Carmen Laurencio
Jan 26, 2022
2
Service appointment for my C350 AMG - Recall on Airbags
Mitchell Linds
Jan 25, 2022
5
I was very happy with the customer service and attention received and made the process very smooth.
Marianela Villatoro
Jan 21, 2022
1
Only decent thing I could say was Joel was better at working and communicating with me towards the very end. However the beginning was horrible. No sense of urgency, rude service managers even the front desk was not welcoming when I came to pick up the car. I was out of a car for over a month causing me not to be able to work and unable to have a pleasant holiday season. I understand they said they were backed up but there was no excuse for the way I was treated. Not bashing Mercedes Benz as a whole but this was my worst experience with them.
Sterlande Augustin
Jan 11, 2022
5
Excelente atención y muy profesionales …en especial el Señor Andy Gracia
Yan Carlos Fernandez
Nov 27, 2021
5
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Phibi Bala
Oct 28, 2021
1
Very Poor customer Service. After this Dealership neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all refusing to fix the damage by claiming that it is not their fault. I spoke to both managers of the Miami Mercedes Benz and one of them just said that all they do over there is paper pushing and nothing else could be done for me in the situation.((((( WHAT????)))) I would not expect anyone to say that to me about their job. Especially if you work in the management for Mercedes-Benz. What really happened is THAT they just too afraid to admit that they messed up my interior and it is beyond cleaning and NOW will need to be replaced at additional costs. But Hey if you mess it up - You have to fix it. It is just the rule for all people with dignity. I am still waiting for them to call me back with the solution... to be continued.
NMB 123
Oct 6, 2021
5
I recommend manny fernadez he is the best seller men He help me to buy my new Mercedes
Alex Blankito
Oct 3, 2021
5
They were very professional and quick.
Robyn Preston
Sep 17, 2021
1
To say that the customer service in this location is horrific would be an understatement. I made the mistake of purchasing a new SUV there in 2020. The latest string of exactly bad customer service experiences started on Aug. 27, when I asked them for 4 new tires after a regular service appointment showed I needed them. They were out of stock and promised to order and call me me when they arrived. Almost 2 weeks later no one called, so I called on Thur., Sept 2, explained the issue and was asked to leave a message. Three days later on Sept. 7, still no response so I called again and was asked to leave another message. Four days later, after no call back I asked to speak to the Supervisor in Parts, that was Sat., Sept. 11. Miraculously, I was transferred to him and he promised he would call me back by 5pm, but as of today, I’ve yet to receive a call from him. So I called again on Monday and asked to speak to the GM, who of course wasn’t available so I left a message. Finally, the service rep, Andy Garcia finally called back and said he would look into it and call me back. But at this point, two of my tires kept leaking air so I called Mercedes-Benz of Coral Gables, who also didn’t have them in stock but ordered them immediately and I was able to get all new tires installed on Tuesday morning. Andy finally called back to tell me they’re still not ordered, but as clearly they had no interest in my business, I had already gone to another dealer. Turns out as they’re attempting to align my rear tires while installing the new ones, that the alignment was on wrong due to bad service several months before at, guess where? Mercedes-Benz of Miami collision center- due to a truck that hit my rear driver side. I called them up and the manager actually started raising his voice and arguing that it wasn’t their responsibility even though they were the ones who did the work! I called Andy since he was the one who worked with me through the whole collision thing months before and he said he would call the collision manager and then call me back the next morning. That was Tues., Sept. 14. He never called me back. So I called him on Thur., 2 days later, to follow up and he very nonchalantly tells me the collision manager won’t call him back and so sorry there’s nothing he can do. Not to mention when I first went to pick up my car at the collision center when they did the work, after 5 days, my tire was flat, and the rep was going to let me leave there with it like that until I brought it to his attention- then he says that it was a nail. So clearly, he knew there was a nail, and was ok with me leaving with it like that. Then he proceeds to argue with me that it’s not their fault, that the nail was there prior. This is preposterous since it wasn’t flat before I brought it in and it was there FIVE days, again they took no responsibility. So here I am stuck with a broken wheel alignment which they won’t even address and no one cares. This is by far the worst dealership with the worst customer service across the board.
Elizabeth Nodal
Sep 17, 2021
5
Amazing experience!!! Salim was the best, he helped me Through the whole process and Vanesa was incredibly helpful! Thank you guys for making my experience amazing ❤️😊
Cecilia Plavnick
Sep 14, 2021
5
It’s nearing the end of 2021 and there is a microchip shortage which unfortunately translates into a car shortage. We were recommended to Manny Fernandez, sakes consultant at Mercedes-Benz of Miami from a great friend who has purchased multiple Mercedes from Manny. There was just one… you read that right, one GLS350 model on the lot which had multiple scheduled appointments later on in the day to be seen and test driven, yet Manny fought his way through a sea of salesmen to locate the key which was neatly tucked in the pocket of another determined car salesman. We drove it and immediately fell in love, and Manny immediately began the process of securing the vehicle to us. When it came time for financing the vehicle, he secured Mr. Yunier Guerra to handle the negotiations with the banks in order to secure an outstanding APR. between laughs, and stories we felt comfortable and safe knowing we were doing business with ethical people, in the midst of a paralyzing pandemic and within the care of a wonderful company whose product we are honored to represent. Cheers Mercedes-Benz of Miami, Manny Fernandez and Yunier Garcia. ⚡️
Rosy Napoles
Aug 30, 2021
5
Excellent service maintenance
Juan Alonso Garcia
Aug 30, 2021
1
Worst experience! I wanted to change my GLC300 for a new one at end of lease. Sales person give the worst service, not too many cars and very expensive. I went to return the vehicle, and Gus Figueroa, Sales Manager offered to purchase it and that I didn't have to ay for the disposition fee or any wear and tear in the vehicle. He sat me with Ashley, make me sign the transfer documents and I left happy to save some money I was not expecting. Over 2 months later Mercedes Benz called me I owed $635 for the disposition fee, so I told them it was a mistake and I would go the dealer to clarify with Gus Figueroa. They look everywhere and at the end only excuse MB did not authorize, I did not purchase another MB, but never contacted me to let me know. Fernando Lopez-Varela, totally unprofessional and rude also telling me I have to pay for it. I made a complaint with Autonation CorporateCustomer Relations and Renne answered me that Mercedes will not pay for the disposition fee I was holding them responsible for. I am not holding MB responsible, I am holding Autonation Responsible for the actions of one of his employees Gus Figuera. This is like MB says Autonation is responsible while Autonation is trying to make MB responsible and nobody take responsibily.
Marta L Patino Giraldo
Aug 14, 2021
5
Always the best service in Miami…..friendly and professional!
Marie Barrett Buchman
Aug 11, 2021
5
Best dealer in attention, effort, genteelly and good very good customer service, they do every effort for you convenience than you Manny and thank you to finance department!!
Aridia Sanchez
Aug 11, 2021
5
Service is great, kind courteous and efficient. Helpful and thoughtful,l recommend service at this location to everyone. The wait was minimal for me.
Jacqueline Rubiano
Aug 9, 2021
5
My Advisor was very polite, knowledgeable. The waiting time was very fair. Also, I would like to thank you for the Complimentary Car Wash.
Martine Coriolan
Jul 20, 2021
1
The worst experience leasing a car. Manager told me:” take your car and go somewhere else “So what else you can expect from other team members? I want everyone know how unprofessional they are! I am driving now unsafe car and paying for Mercedes. Great deal, no?
Marianna Marianna
Jul 12, 2021
5
Best dealerships in Miami. These guys go above and beyond to service their customers!
Chris Caputo
Jun 30, 2021
5
Muy buena atención de loas empleados y sobre todo del vendedor Daniel Ferrera;estoy muy contenta con mi Mercedes
Juana Hernandez
Jun 28, 2021
5
Excellent customer service, very professional in the Sales Department. I recommend them 100%
Barbara Mayssa Iriarte
Jun 27, 2021
5
My vehicle was serviced with excellent customer service.
Lois Smith
Jun 27, 2021
1
We recently purchased Certified pre-owned GLC300. Not only they lost the 2nd key for the vehicle, the Driver Assist features are not working. For over a month we are trying to get a 2nd key they ordered. We asked many times to make an appointment with a loaner availability to fix the driver assist and getting run around and nobody cares to follow up. This is the worst Mercedes Benz dealership. We owned Mercedes cars for over 20 years, AMGs, etc.... never had these issues until bought this car for our daughter. How can they certify the vehicle without fully inspecting major features? How can they have no follow-ups at the service? How can they even qualify to work with Mercedes Benz??
Eddie M
Jun 25, 2021
3
The first guy that I was talking to wasn?t knowledgeable about the features of the car and the second guy was the only person that knew something but not enough for the sell if anything Joshua should get the commission from the sell because he was great! But I didn?t have any windshield fluid in the car and because the service was so bad I wish I could return the car!
Shontavia Brown
Jun 23, 2021
5
The staff was friendly and concerned about the quality of serviced provided.
Ruthe White
Jun 23, 2021
5
Asome the seller was a great person and very profesional
Anabel Pedraja
Jun 22, 2021
5
Couldn?t have asked for better customer service, Walter and Daniel made the buying process so easy
Ashley Ruiz
Jun 21, 2021
5
My service adviser Justin was very helpful and honest from the moment I arrived. He called me to inform me the problem with my car and the price. Jesus the mechanic was very helpful went with me to see the problem. They fixed the problem in two days and I picked my car and paid for it. Mercedes has changed for the better the service and the staff. I recommend Mercedes to everyone plus I recommend Justin and the mechanic Jesus great job.
Samira Reiher
Jun 20, 2021
5
Mercedes-Benz as a brand speaks for itself, but its exceptional service speaks louder. In saying this, I must thank my service rep Yorlian Santiesteban for his courteous and professional service; clear explanations, straight answers, timely follow ups and problem resolutions. He is the best.
Caszie Hart
Jun 20, 2021
5
My experience was awesome I would definitely refer a friend or family member to that location I love Mercedes Benz hopefully in the future I can upgrade my Mercedes to a newer year with no problem thank you you guys are awesome
Davett Stephens
Jun 19, 2021
5
Quede muy contenta con la atención y ayuda que me dio el vendedor en este local de MB,sin duda que lo recomiendo 100%
Mariela B
Jun 18, 2021
5
Cesar Leon is the best in the service department… Very helpful and always answers all questions..
Ana Senises-Noel
Jun 17, 2021
3
Service is perfect but your price is high.
olubowal
Jun 12, 2021
5
Santiago was amazing!!! Help me with everything to buy my car!!thanks
Margarida Epstein
Jun 11, 2021
5
Very good attention by gustavo giralt I will recomen to a friend
Maria Cruxens
Jun 10, 2021
5
They are very helpful when there is a problem
Michael Merowitz
Jun 8, 2021
4
Muy buena la atencion vendedor.
Miguel1
Jun 8, 2021
4
Decent but for the current time due to the shortages of chips
Gladys Robles
Jun 4, 2021
5
Best customer service ever, I'm been a customer for the last 4 years never had an issue, . every body is on point from the service advisor to the loaner department to the cashier, the valet people, the mechanics, the sales department, parts, etc. . every body is excellent.
Jonathan Gomez
Jun 3, 2021
3
My car was towed there to replace a tire and I had to wait 2 days to get it. One of the receptionists told me that my car was ready when it was not so I had to take an Uber there and back home. I was not offered a loaner car. I had to get a ride to the dealer to get the car when it was ready. The Service manager was not helpful. However Carlos was helpful.
Janet
Jun 3, 2021
5
I Driving my 3rd Mercedes Benz in the last 9 years Super Happy Bests Cars I Ever Had . Truly a Big Fan from Now On . The Service at Mercedes Bens of Miami is Outstanding starting with Sales Person Francisco Valderama till the Services agents Steven or anybody I need They Rock . Hardly Recommend Mercedes Benz of Miami .
Junior Brazil
Jun 2, 2021
1
Please do not use the service department at Mercedes-benz on 167st. The entire tag was stolen and they stated they are not responsible. Now a white BMW is riding around with the tag. Shame on your negligence Mercedes. I now have to fight tickets in my name due to the person running red lights with my tag. I have tried everything to resolve all these issues from having the car serviced here. Shame on you all. An $800 jib ending up costing nearly $2000. Car was ransacked and items are missing. What happened to luxurious service?
Tawana Akins
Jun 1, 2021
5
Excelente servicio del encargado de mantenimiento Sr Luis.
Jorge Lopez
Jun 1, 2021
5
The car of my dreams, I am so happy with my MB. Excellent service of the dealer
Betty Jaimes De Palacio
May 31, 2021
5
Customer service was very good and clean would highly recommend Mercedez of Miami to family and friends I don?t have to worry about after market parts being put on my car and the clean and sanitize it before returning it to me I?ve tried another mechanic to try and save money only to fine myself spending mor money to correct what I was trying to save so I recommend that always take your vehicle back to your dealership
Issac James
May 30, 2021
5
Excelente experience buying a Car. Fantastic team lead by Mr Fernando Lopez. Simona was fabulous!!!! Recommend without hesitation.
Carlos Mauri
May 29, 2021
5
Last Sunday my tire got busted, I don't have spare tire I guess because I have "run flat" tires. Put the car on a flat bed. Since it was Sunday afternoon, the security guard stubbornly wont let the truck enter the dealership's parking lot to drop-off the car. I called Gus Cosio, service department, and Gus too talked to the security on the phone, still, security guard wont budge. Gus offered to drive to the dealership to handle the situation. Luckily, we were able to solve the issue with Gus having to drive 40 minutes. The fact Gus was willing to drive speaks volume of Auto-Nation and Mercedes team and their customer service culture. Thank you gentlemen.
Joseph Akar
May 27, 2021
5
I Had a very professional Service Adviser, took care of everything my car needed
Josh Ivann Salomon
May 25, 2021
5
Por supuesto que recomiendo Mercedes-Benz of Miami
Cecilia Cascan
May 24, 2021
5
It is a pleasure to be now part of the Mercedes family. I was a member with BMW, however, Mosies was able to tear me apart from my first love (BMW). Mosies is very knowledgeable, and very personable. I had a stress free negotiation and I walked away with my new ??. I am looking forward to receive the same VIP treatment moving forward.
Hermena Allison
May 24, 2021
5
I used them for a pre-buyers inspection on a 2017 SL63 AMG I was buying sight unseen and am glad i did! Not only were they great to work with, they were fast, incredibly thorough, they found costly issues I would have never known existed. Special shout out to Gus for his help and professionalism!
Daniel Kessler
May 24, 2021
5
Do you want service like no other? Come to this dealer. No waste of time. Tell them what you want and they deal and work it with you. Sales Agent Ernesto was patient and very professional. He gave us options and a variety of Auto selections. Finally, my vehicle was placed on order and waited only 1 week. I love this MB. It has been my dream car. Thanks Ernesto and thanks to the staff.
Alejandra Fernández
May 21, 2021
3
I did not receive any paperwork showing what repairs were done to my vehicle.
Deyra Pallais
May 20, 2021
5
My advisor Mr Steven was professional and kept me informed of what needed to be done with my car,I would be glad to go back for services because of his help
Nancye Francois
May 19, 2021
5
The attention and service from Rafael was excellent.
Marisol Garcia
May 19, 2021
5
Excellent dealership. Nino provided a smooth and easy buying experience, very professional.
Marcelo Jurado
May 19, 2021
5
Great Experience, Yoyo is always willing to help and make it a great experience.
Yoslen Vera Rodriguez
May 18, 2021
5
Nice place and great customer service!
Sakalakawel Voukoup Voukap
May 17, 2021
1
El servicio de taller de Mercedes Of Miami no es recomendable
Nacho Forconi
May 16, 2021
5
Appointment was met on schedule and estimated time was beat by one hour and15 minutes. I was very pleased
Charles Nosal
May 14, 2021
5
I am very satisfied with the excellent service . I am very thankful
Ana Rodriguez
May 10, 2021
5
Excellent customer service,? facility quality repair and overall ?!!
Rosmery Garcia
May 9, 2021
5
On Thursday, April 29th, I walked into the Mercedes Benz of Miami looking for my previous Salesman, Mr. Campbell only to find out he retired. I was met by Mr. Melvin Cabrera, he greeted me with a huge smile. I was not there to purchase a car, only to look at a car (Mercedes GLC 300) that I was going to purchase in Naples that Saturday. Low and behold the car I thought I was going to Naples to purchase turned out not to be the car I wanted. The car I wanted was parked in front of the Merecedes Benz of Miami dealership when I arrived (almost as if it had purposely place there waiting for my arrival). I asked Mr. Cabrera if the car was available he stated yes. From start to finish Mr. Cabrera was very professional, he worked very hard to insure that car would be mine. After the purchase of the car, Mr. Cabrera stated I'm not just your Salesman, anything you need to know about the car you can call me. I NEVER had a sales experience like that ever; and this is my 5th Mercedes. A very Professional, very attentive to detail salesman. I have always had a GREAT EXPERIENCE at Mercedes Benz of MIAMI. I can't say that for all Mercedes Benz dealerships. But Miami has ALWAYS been a favorite of mine.
Veverly Tisdol-Knight
May 8, 2021
1
I was punctual and they told me to wait one hour and I had to spend 5 hours. Waste my whole day, and the cost of the services was outrageous.
Geovanny Garzon
May 7, 2021
1
When it comes to blame game and shell games they are the king st automations. A lazy seatbelt and management they does not show till well after opening and then makes you wait with a blame game. Autonation is not a single team ....
Stuart Brisgel
May 7, 2021
5
It was great making the appointment and communication with service rep.
undertakr11
May 6, 2021
5
Mercedes Benz of Miami Costumer service department of number 1 taking care the Costumers
Marcos Calzado
May 4, 2021
5
Excellent from the minute I arrived till I left Justin Almonacid was very professional and polite it was a pleasure to work with him
Samira Reiher apt 1116
May 4, 2021
1
After running my credit I did not hear from Alina or Alberto for over 5 days. Once we called back to inquire on what was going on we were treated super unprofessionally by Alberto who yelled at me and cut me off as I was trying to explain my frustration and confusion with the whole process. I then called back to speak to the GM to voice my concerns and he assured me that he would address this issue and that he would call back, that never happened either. The lack of communication on their end and vagrant disrespect towards me is unacceptable. It's not okay to be treated this way by folx who are supposed to be helping me and my husband purchase a new vehicle. This whole ordeal left a very sour taste in our mouths with ever engaging with Mercedes Benz in the future. As a previous Mercedes Benz owner I went back to MB because my experience a decade ago was so pleasant and inviting, but this MB dealer of Miami has turned me off completely and I will likely never return as a customer.
Stephen MW
May 3, 2021
5
I was taken care of perfectly!!! I brought a list of things to be checked out and fixed!!! Gus took care of me , and as always, took care of every single thing I asked about!!! I come to this Mercedes dealership because I am so pleased with the service and the professional way things are taken care of for me !! I certainly would recommend Mercedes-Benz of Miami and Gus to all my friends!!! Sincerely Ann Banks
Ann Banks
May 3, 2021
5
Great service and availability
Oscar Miguel Díaz Maldonado
May 2, 2021
1
It's been a week since I bought my car. One of the worst decisions I ever made was to buy a used car from this business with cash. The half-truth about paying in-full with my debit card should've been the sign for me to end the deal. The vehicle malfunctioned after driving about 700 miles. It's currently in the shop at another dealership. Unfortunately the return policy is 250 miles. Additionally, the front right fender fell down. My assumption is it was glued in place for presentation for the sale. Very deceptive! take your business somewhere else!
Mike Mumford
May 2, 2021
5
Fast, reliable and the personalized service was the best part of the whole experience. Availability of tires was relatively fast but the attention to detail of the service staff was great. Rafa M did the extra mile every time I had to bring the cars to service.
Ligia Maldonado Garcia
May 2, 2021
3
For some reason MB of Miami Service Department thinking, that if you own MB - they can make unreasonable charges on very basic services. (as example - starter battery replacement) 1. Any MB USA list price for the battery is $260. MB of Miami $333 my question is why is $ 73 over list price? Answer was: "Installation fee, recycle fee and something else". Usually You got paid or discounted if you bring battery for recycle! All places I was replace the battery in my life installation always included in price you pay for the battery! 2. When you do check mark, that you want your estimate in writing, adviser bring you piece of paper, where you can see ONLY battery price plus tax. And when I mentioned about 10% discount coupon I'm received - he said that is not a problem, manager will apply for you. 3. So, finally everything was done, adviser calls you to the casher and hands you paperwork, where you surprisingly see different and much higher price! So you have + $67 labor (to already explained $73 labor, installation) plus $44 "shop supplies for repair order" What is shop supplies $44 for replace the battery??? In my case is clearly ripping off for unreasonable and simple service, like replace the battery... I have good relationship with director of services. He is always trying to help, but in this time I'm very upset and disappointed.
Michael S.
May 1, 2021
5
Rafael very professional
Herlinda
May 1, 2021
5
Excellent ,knowledgeable and friendly salesman. Gustavo Giral
CarlosAja
Apr 30, 2021
5
Professional and fast quality service like no other.
Layren Alpizar
Apr 29, 2021
1
Very disappointing experience. Not what you expect from a high end luxury car dealer. The Covid protocols were a joke.
David Weiner
Apr 27, 2021
5
Great job, wonderful service consultant, timely service.
SybilBen
Apr 27, 2021
5
Great suv great cus service looking for a Mercedes .Mercedes Benz of Miami is the best place
Mushtaq Hussain
Apr 23, 2021
5
Rafael is a great asset for the company. Keep up the good job.
Gustave Alcindor
Apr 23, 2021
5
Excelente service from the service advisor and service team.
Ariel Taubas
Apr 20, 2021
5
ANDY is a true gentleman and a professional. I highly recommend his knowledge if you need service,
Walter Hidalgo
Apr 16, 2021
5
Great experience. Absolute professional attention in a very competitive business. This is the only place for us to buy or lease a vehicle .
Nury Blanco
Apr 16, 2021
1
Nobody told me what was the problem with a new car, less than 11k milles that stop working, not feedback on the repairs. The car was dirty after the repairs, was not even Desinfect being on pandemic. Make me think that MB was not the best option.
Gerardo Kahane
Apr 14, 2021
5
Excellent attention, honesty, transparency and speed
Fernando Arzola
Apr 13, 2021
5
Melvin Cabrera really great guy! Kept in touch while I waited for my GLE to arrive. I give him 5 stars ⭐️
Erika Rivers Conley
Apr 10, 2021
1
My brand new 2021 E 53 amg broke down and completely died after only 600 miles on it. My pervious car which was an e400 also had engine starting issues multiple times but that is another story. I was waiting since 10:30am to have my car towed by roadside assistance but eventually had to call my own tow truck company because it was 8:30pm and Mercedes still couldn’t find the cheapest tow truck company to tow my car. Do yourself a favor and just get a Kia. Much cheaper and same exact quality.
Jason Vinokur
Apr 9, 2021
5
Steven Adams was extremely helpful. I went in to do my annual Service B for my GLA250 and he advised me on additional services that needed to be done. Mr.Adams Customer service was exceptional. I NEVER have any issues with Mercedes-Benz of Miami. I always recommend my friends and family to this dealership whenever they are looking into purchasing a vehicle or making inquiries. Thanks sooo much! I appreciate the service.
Queen'Jo Champion
Apr 8, 2021
5
Great experience overall, friendly,helpful service
Moshe Milevsky Co Pileco
Apr 8, 2021
5
Great Autonation ! Dedication, passion, solution, effectiveness.
Hugo Olle
Apr 8, 2021
5
Working with Albert Magallon was an absolute pleasure! Albert is extremely patient, we never felt pressured to make a decision, and most importantly, a professional, who knows the car business inside and out. Albert made the car purchase easy by offering a complete walk-around of the car to make sure there we were sure there no surprise once we received the car. I highly recommend you talk to Albert if you are considering buying a new or previously owned automobile
Irene Alvarado De Fernandez
Apr 7, 2021
5
Cesar Leon me ha atendido por casi dos años es muy profesional educado y considero hace muy bien su trabajo siempre soy atendido con prontitud y calidad
Daniel a
Apr 6, 2021
5
Great sales associate - Gus Giral - he was super helpful and friendly!
Joanne Aronson
Apr 6, 2021
5
My new car came with a few details at the painting, but the dealer acted prompt to solve this situation. I?m very pleased.
Mg Woodwork Inc
Apr 4, 2021
5
I was looking to do a trade in for a car with more excitement. I am beyond happy with the quality of service that Wilber provide even so that I?ve told all my friends and family that if they want a mercedes to go to him asap! Honestly best car shopping experience I?ve had
Mateus Oliveira
Apr 4, 2021
5
It was a wonderful painless experience. Thank you Francisco Ochoa.
Mercy Gelpi
Apr 2, 2021
5
Mr. Ricardo is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.
Yuly R Roca
Apr 1, 2021
5
Excellent services! Salesman Pinder Perez was extremely professional! He was very knowledgeable and polite. He answered all questions with patience and wasn’t pushy! Wonderful buying experience!
Sandra H Barnes
Apr 1, 2021
5
Mr. Ricardo is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.
Yuleimi Roca Rigores
Apr 1, 2021
5
Mr. Ricardo Vargas is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.
Yuleimi Roca Rigores
Apr 1, 2021
5
I had a wonderful experience purchasing my first Mercedes-Benz! Manny Fernandez provided me with excellent service! As soon as I arrived we went over to look at cars and he explained all the cars features and he was patient when I was trying to decide which vehicle to go with! Manny walked me through every step of my purchase, while answering all of my questions. I am extremely happy with my decision and most importantly the customer service because he made my car shopping experience a great one! I HIGHLY recommend visiting this Mercedes-Benz of Miami dealership and asking for Manny Fernandez!
Stephanie Lobo
Mar 31, 2021
5
Francisco went above and beyond to find my car. I live in Indiana and my local dealer could not find a car for me. I had a few specifics I was looking for in my new Mercedes so it was a bit challenging in a time of covid and car shortages. Francisco had my car shipped to Indiana from Miami. It was definitely a different experience buying a car remotely! Walter from finance however was a different story. I had my own financing so I guess he had better things to do, I would not want to deal with Walter again. I felt bad for Francesco having to pick up after Walter dropped the ball on sooooo many occasions. I honestly would have just said “forget it” if I wasnt desperate for a car. I met the transit driver at 8:30 pm on an icy snowy February evening in a dark empty parking lot. Seemed a bit surreal. Not like the normal purchase experience 🤣 I love my new car with the wood grained Steering wheel❤️ It was worth all the stress in the end. Thank you Francisco
TLS
Mar 29, 2021
5
I do live in Highland Beach , Fl 60 miles away from the Mercedes Benz of Miami, and anyway I have been taking my car to this location for the past 6 years, Ricardo Vargas as a Sales Advisor is my favorite person in the entire Miami for getting a new vehicle, through him I was introduce to Andy Garcia the best service advisor all over Florida, this people is extremely professional and kind...Andy always explained to me very well with details all the service and prices and timing that my vehicle will require. Also he in checking on my re-calls and he send me remains about bringing my car to their service He has always on the right time everything ready and he is very prompt. I won’t changed my dealer for buying or fixing a car just because of them! People with an excellent service is what all matters.
Maria Ojeda
Mar 29, 2021
5
Alberto Was professional and very knowledgeable great customer service and help us a lot. He showed us all of the cars features and what they do and to go again so he can teach us more. You should consider giving him a raise.
Juana Caraballo
Mar 29, 2021
5
Visite el Concesionario.mercedes Benz. Me atendió el señor , Manny Fernández un gran profesional en su trabajo lo cual me sentí muy agradecido por su trato y por su profesionalidad
Erick Caballero
Mar 24, 2021
5
Contacted the dealership ordered a 2021 MB GLE 53 AMG. They called me as soon as it arrived which was actually sooner than expected the whole process was smooth and effortless . From the salesman Gus to the finance manager in and out and the delivery was much quicker than I’ve ever experienced. Thanks to Mike , Gus and the rest of the team at Mercedes Benz of Miami !!!!!!
Eddy Martinez
Mar 24, 2021
5
I had to take my vehicle for maintenance and it was very convenient the sales rep was very kind and went over every detail with me.
Keondra Barner
Mar 22, 2021
5
Great Service! Andy is great, he is patient and honest!
Samantha Kristine
Mar 20, 2021
1
I purchased a used vehicle from this dealership in Miami, I live in California and relied on my sales person Albert Candelario to be my eyes and ears for me as I never saw the car in person. Albert and I had many conversations about the condition and history of the car including photos and service records. From the Moment I put the deposit down on the car until the final paperwork was signed was about a month. Albert assured me he went over the entire car and had anything wrong with the vehicle repaired. A small door ding was repaired the headliner was replaced and one of shocks replaced as well as two tires. After several weeks of communicating about the car and the work performed, the car was ready to be shipped and documents sent to me. When the paperwork arrived AS IS was included which was not apart of the negotiations. I didn?t agree to this nor did I sign it and the transition was completed and the car shipped. The day the car arrived I had it inspected by my mechanic and was shocked to find out the entire car has rust! Every metal service under the vehicle and hood including the metal between the windows has extensive rust damage. This was never disclosed! I immediately contacted Albert Candelario and requested the car be returned for a full refund or monetary compensation for this blatant nondisclosure. I did NOT receive a Response! I have email and called his managers Gustavo Figueroa and Julio Cardozo on a daily basis and have not received any communication NOTHING. The car also had a dent in the right front fender, the right front tire pressure monitor not working and only one key was delivered when I was told the car had two keys. DO NOT MAKE A PURCHASE FROM THIS DEALERSHIP!!! Extremely dishonest and unprofessional.
Julie Weiss
Mar 20, 2021
5
This was my second Mercedes purchase and it been the most pleasant experience I’ve ever had purchasing a car. I am grateful to have had Gustavo as my sales representative. It was painless efficient- I literally walked in and walked out in less than two hours. The sales representative was very attentive to me. The level of customer service he provided surpassed my expectations and for that I am grateful.
Valiencia Michelle
Mar 19, 2021
5
This has been the most pleasant experience - I’ve ever had purchasing a car. I am grateful to have had Gustavo as my sales representative. It was painless no hidden information and very attentive to me as the customer he surpassed my expectations and for that I am grateful.
Valiencia
Mar 19, 2021
5
Service person was exceptional, he went above and beyond to ensure all my concerns were addressed.
Charles
Mar 19, 2021
5
Steven was very helpful throughout the process keeping me informed and giving me options and costs before each repair was started. I have a 12 year old AMG SL63 limited edition and it was due for several maintenance overhauls. They were completed on time and at t or below the estimate.
Tom Burlin
Mar 18, 2021
5
My experience is always the best when I am working with Cesar Leon. The service has been excellent and I have been going there for a very long time.
Harvey Abikoff
Mar 17, 2021
5
They open early and my service person was very nice
Portia Livingston
Mar 16, 2021
5
Overall, excellent customer service and buying process.
Jorge Ahmar Rojas
Mar 15, 2021
5
Super complacida con los servicios de Manny Fernandez. Es el mejor, super recomendado🤩💯
Samantha Marquez
Mar 14, 2021
5
Very good costumer service
Juan Vallez
Mar 14, 2021
1
I called to schedule a repair and the person that answered the phone was EXTREMELY rude and disrespectful. I didn?t know the service advisor name and the person that answered the phone became impatient and hung up the phone. I called back several times back to back and NO ONE answered the phone. I had to go in person to speak to a service advisor. This is the FIRST and last time I will visit this location.
Mrs Williams
Mar 14, 2021
5
My advisor was amazing!!!!!!! He was very understanding and friendly.
Marie Carla Tabuteau
Mar 14, 2021
5
I loved my experience at Benz It was very good Nd the wait was very short
Ralph Fowler
Mar 12, 2021
1
Overall a bad experience. Do not come to this location
Junel Cius
Mar 11, 2021
5
My experience was Excellent Steve help me right away and took care of everything for me thank you and see you again steve
Cynthia Armand
Mar 10, 2021
5
It is my first time purchasing a vehicle through your agency and has been the most OUTSTANDING experience. Daniel is an excellent professional and great asset to your sales business as well Joshua in the financial department. Great people!
William Marquez
Mar 5, 2021
2
Service seems to have converted to sales, two consecutive visit’s caused me to leave with air-suspension issues that did NOT exist. Additionally, beware of recommendation vice necessities (Service to valued Customers over service commissions for up-sales).
Concerned
Mar 5, 2021
5
Andy Garcia provide best service
Michael Kleyman
Mar 2, 2021
5
Fue todo muy claro ya que el vendedor hizo todo muy bien para que yo decida rapidamente y hasta el final me acompaño en todo
CHFridman
Mar 2, 2021
5
Excellent care and knowledgeable
Mhlazarus
Feb 19, 2021
5
I recently bought a Cadillac ATS from Mercedes of Miami and I am beyond satisfied not only with the vehicle but the overall service. Since I first walked in, to when I drove out, the staff and service was excellent and helpful through the entire purchase. Alina, the sales consultant who helped me was very knowledgeable and attentive, definitely one of the best. Her boss Mr. Ralph, was also a very helpful and consummate professional who got me the best deal and met all my needs until I was 100% sure to purchase. There was a radio issue with the car, but after I notified Alina and Mr. Ralph, they immediately took care of that problem and when I got it back it was restored to perfect condition. I am completely satisfied with my new vehicle and the experience. I would totally recommend Mercedes Benz of Miamj to any friend or someone who wants not only a great vehicle, but an excellent experience.
Flavio95
Feb 17, 2021
5
Yo recomiendo que vayan y se compren un carro el servicio es muy profesional y confortable te hace sentir seguro y confiado es muy bueno el servicio se lo garantizó
Roberto Duenas
Feb 16, 2021
5
I recently purchased a pre-owned 2014 BMW Z4 from these folks. It was the best experience I have ever had with a car dealership. No haggle price, full 3 month 4000 mile warranty. Accompanied by our sales associate, Alina’s, genuine concern for making sure my car was totally ready to be sold as a representative of a Mercedes-Benz of Maimi pre owned vehicle. The service department repaired and or replaced everything found on their vehicle inspection list. Even other items like a long scratch and minor body damage in the front bumper were repaired before I took possession. I will be giving this dealership and Alina our sales person a 5 star plus rating. 🌠🌠🌠🌠🌠+
Michael Marotta
Feb 15, 2021
5
Jhouse was a top notch professional at all times from the beginning of the process. My partner and I ordered our cars from last year and Jhouse kept us updated and made us feel comfortable at all times until the end. He also made himself available always to us and even after the sale was done he was very helpful and gracious to teach us the functions of the car.
Ricardo Gonzalez
Feb 15, 2021
5
Make sure you go see Lino! He has 27 plus years in the business. He is there to make things happen. Thanks again Lino!
DJ-Soul P Miami-Montreal
Feb 13, 2021
5
Atención, material disponible, gran atencion
Juan Fascetto
Feb 11, 2021
3
After waiting several days for my car to be ready (now the third time I had to take it in after my purchase in April - considering it was a brand new car, it had 3 factory defects), I returned to pick it up and return my loaner. The issue wasn't so much with the service or the rental, but with the return: On a Friday several weeks ago, I recieved a call that my car was ready, and I explained that it was too late to go in and could I pick it up on Saturday? The service rep stated that was fine. So I went in on Saturday, was told to go to the desk next to the rental desk to pick up the car and after waiting for some time, and after someone finally showing up, she asked me who called me, I couldn't recall the name and she starts looking for the paperwork and basically tells me, "Sorry, there's no paperwork here for you," as if that were my problem somehow that I needed to solve. So I reiterated that someone called me and that it must be there. She kept looking and told me again, basically asking me to come back another day, since there were few people there. I suggested she might want to ask someone, so she reluctantly asked someone who apparently helped her to find the documents. She then comes back to me and just hands them to me as if I were a bother, doesn't add anything else, like where I need to go next. Since I'm not a mind reader, I didn't know who I had to see next. I asked her what I needed to do, so she tells me to just pick up my car at the service after I show them the docs. I then pass by the rental desk and ask them if I needed to do anything and they said yes, that they would note I had returned the car. Thank goodness I took it upon myself since the first girl basically told me to just leave and didn't mention going to the rental counter despite the fact that I told her I was returning a rental. She basically acted like I was wasting her time and keeping her from going home. This is the type of service I would expect at Carmax, not MB.
ElizabethN
Feb 10, 2021
1
In terms of my service experience, I brought my car in for service, they completed the service, but my service rep did not speak with me about the findings or recommendations. I later reviewed the paper work, which states two of my tires need to be replaced. What’s the point, of service, if all you do is do the paper work and not speak to me about it. This is the worst service I have ever received
Gracie Dillon
Feb 5, 2021
1
Fire william Ralph on financing hi is lair
Jose Tapanez
Feb 3, 2021
5
Los recomiendo por que son muy profesionales , el servicio al cliente es muy bueno , están pendientes de todas tus inquietudes para poder ayudarte y salir los más satisfecho posible , la verdad que yo salí muy complacida !!!
Cynthia Cortazar Schettini
Jan 31, 2021
1
The absolute most pathetic and horrific service experience I have ever encountered from a car dealership in my entire life. I’ve owned many new German cars. First owner of an $80,000 GLC300 4Matic. I just purchased my lease with remaining warranty with the intention of giving it to my son and leasing another Mercedes I want this month. I drove in to Mercedes Benz of Miami very recently to have legitimate issues addressed including a drivability failure which occurred only 6 weeks after purchase and deserved serious attention. Warranty work was approved after receiving a phone call and email. A day later, I received another email stating all warranty work is being declined and that I’m responsible for $5500 in repairs while the vehicle is still under warranty. This is after being informed warranty work was approved. Shockingly, I called Mercedes Benz USA customer service to appeal for assistance and was flatly declined and treated very poorly by them as well. Appalling customer service, I was treated so badly I will never purchase another Mercedes Benz in my life. Both Richard Suarez (Service Manager) was extremely rude, combative, cut me off in mid sentence and hung up on me claiming he had other people to call! Cesar Leon (Service Advisor) ignored my phone calls afterwards. Extremely awkward because I was nothing but courteous and polite in asking them to assist me with what any other dealer would recognize while my vehicle is still under warranty. Mercedes Benz’s motto is the “Best or Nothing”. I can honestly and truthfully tell those reading this that I got the “Best” of absolutely “Nothing” at all. “Caveat Emptor”. Buyer Beware! Truly mortified by this most awful experience that I would have never expected from a seemingly luxury brand. My vehicle completely failed me and Mercedes Benz will not back their product, they would rather place the blame on you instead.
Dan Bendavid
Jan 27, 2021
4
I love that the time given for the car to be serviced is accurate. My only opinion is the price for the services is a bit high. I do not think that the labor should be more than the parts and an extra fee should be charged to the customer.
Kmmoss66
Jan 24, 2021
5
Service... Yoyo, great guy
Yoslen Vera
Jan 22, 2021
5
Me encanta MB of miami ,la atención de todos ahi hacen que me aga sentir super bien en cada compra de mis carros ya llevo mas de 7 años y no pienso dejarlos nunca 🥰🥰🥰🥰
Eveleidys Fernandez
Jan 16, 2021
5
Fui y la atención fue súper buena, los recomiendo 100%
Mayra Valledor
Jan 14, 2021
1
Worst experience ever worst service no sense of urgency for customers no mask no solo al distancing at all, I made an appointment at 10:30 am I arrived at dealer at 10:20 am and left the dealer at 3:00 pm for a simple oil change so what’s the point of making an appointment they have no customer service at all worst dealer ever !
Oscar Veloza
Jan 12, 2021
5
Excellent customer service from Steven Adams, as usual
Alvaro Gutierrez
Jan 11, 2021
1
I am in California, try to buy a car on this dealership, bad service, paid in full at 3week, still not receive paperwork to sign and pick up the car . Sales ,sales manager Julio and finance don’t want to solutions the problem. not recommend buy car from this dealership, Sales person lied Customer
Jenny Liang
Jan 5, 2021
5
I was nervous about going in to this deal. It was a used car, but Stefano made my experience the best. He was completely upfront and told me that the truck had flaws. I was ok with that. I would say that if you want to purchase a car go to Autonation Mercedes Benz off of 826. That service and care that I received was just like I was purchasing a brand new Benz. I was treated very well.
1vryhapychic
Jan 3, 2021
5
service great, gus does a wonderful job
Nazarena Rena Beck Sejour
Jan 2, 2021
5
Estoy muy satisfecha con la atención de Manni Fernandez.
Yanesy Cruz
Dec 31, 2020
1
El peor dealer de Miami. La atención es malísima. El servicio de lo peor, nunca tienen un carro disponible ni cuando el servicio dura un día. Se paso mi carro un día en el dealer y al otro día recibí un email que le faltó hacerle el alineamiento. Todos su trabajadores se creen mejor que nadie. Se la dan que son Mercedez para venderte un carro en lo más caro pero para el servicio y la atención no tienen estándares.
Heidi Lugo
Dec 30, 2020
5
I worked with Carlos who was beyond caring, so helpful and very respectful of the chaos I was in because of the nail in my tire. He took care of replacing the tire within an hour and a half which was really great given that I did not have an appointment and the service people were so busy. He checked on me several times and gave me an update. The price for all the work and the tire replacement was high but I had no choice; when Carlos came back to me at the end he was happy to tell me that I had saved $70 on what was originally quoted. I was so grateful!
Karen M
Dec 29, 2020
1
Their lack of informing me on the tire maintenance package. I was informed that I have a package that covers brakes, alignment, rooters things associated with tires but not a tire packs. I was never told anything about it being separate and I was rudely told that I assumed that it was included in my package. And I questioned the director who said that to me if that’s the case isn’t it the sales associate job to inform me? They refuse to work with me and I’m willing to still pay for the package in full and their refusing to allow me to pay.
Jounie delva
Dec 29, 2020
5
Me compre mi carro ,muy buena atención y muy amables todos los recomiendo 💯
Alexei Peña
Dec 26, 2020
5
Just purchased a 2020 S 560 , the people there are the nicest to deal with, they are not pushy like others, very helpful, you feel that they are on your side , not taking advantage , I highly recommends this dealership, I definitely feel that’s my place.I’ll let you know in the future about their services
Ramon Jadra
Dec 16, 2020
5
Best customer service! I love my Mercedes A220. Thank you Joel. Happy holidays to you and your family.
Barbara Musibay
Dec 11, 2020
5
Door-to-door drop off and pick up service. Clean and efficient during this difficult time.
SammyMa
Dec 11, 2020
5
Friendly services, crew answered my questions with confidence and resolved the issues.
Beverly Hilton
Dec 9, 2020
5
great customer service! J house is the best!!
Jenny Hernandez
Dec 8, 2020
5
Went to my annual service check. Would like to point great service and outstanding work ethics of Andy Garcia who went a few extra miles to make sure everything I asked for was done perfectly and in timely manner. Customer service provided by Andy meets all expectations set by Mercedes brand. It is a high level of service without hesitation. Way to go!
Anna Myakshina
Dec 7, 2020
5
Excellent service everyone is very professional friendly
Maria Pons
Nov 23, 2020
5
We recommended Luis menendez was professional salesman
Yamill Encio
Nov 22, 2020
5
Tuve el la suerte de hacer negocio con ellos ayer y realmente me fui muy feliz. Todos son muy profesionales en especial Simona nuestra vendedora estrella. Súper recomendados!
Monica Barquin Navarro
Nov 22, 2020
5
Andy Garcia is the best in service
Alejandro R Munoz Funes
Nov 20, 2020
5
Salim and Yorlian are the best!
Shelly Ann
Nov 10, 2020
1
service departments is garbage manager of the service department is a piece of s*** tried to make an appointment having problems with the vehicle and was told to call in we don't take walk-ins you sure as hell did from We Bought the f****** car a****** racist people can't even speak English
Eric Mcgriff
Nov 10, 2020
1
After droping my car, i got to wait in the middle, standing along without instructions nor who to address for 20 mn.
Xxxxxxxxx
Nov 1, 2020
5
Recomiendo mercedez xq es tremendo carro europeo y la asistencia q te brindan es muy profesional, amable y educados, siempre me ha atendido Rafael y es muy cordial y me ha resuelto todos los inconvenientes con el vehículo, gracias
Antonietta Damelio
Oct 31, 2020
5
Service Steve is great helped
Frantz Mathurin
Oct 28, 2020
5
Nice showroom good service
Kimberly Oen Chandra
Oct 24, 2020
1
All auto nation are getting worse every single day.no more loners any more.
Khalid Javaid Khan
Oct 24, 2020
5
Better experience every visit
Erik Hidalgo-Gato
Oct 24, 2020
5
Great service in a timely manner.
Adrienne Stephens-Walks
Oct 22, 2020
5
We recently made a purchase and the process was a swift one. Very professional staff. Definitely would recommend them.
Deborah Thiesfeldt-Veiga
Oct 16, 2020
5
Excellent work and pleasant attitude!
Alice Hilbert-Morning
Oct 16, 2020
5
Personal muy serio u responsable!
Grace Roger
Oct 13, 2020
5
Cesar Leon is one of the best professional and kind man representing Mercedes Benz. I have Nercedes cars for almost 40 years from Nclean Va to Miami. This young man is a pleasure to deal with
Angela Zavala
Oct 12, 2020
1
Mercedes-Benz have the worst customer service ever. I bought my car January 2019 at Mercedes of Miami. Since the day of, my salesman told me the car has a recall on the sunroof I need to bring the car back which I did. October 2019 part of the sunroof flew on the highway, I almost got into a car accident. I took the car to the dealership they fixed it. Three weeks ago, the same thing happened I spoke with the assistant manager he said Mercedes don’t want to fix I need to pay for the part. I called customer care spoke with Jeffrey Washington he said he was going to call me back in 48 hours it’s been 5 days. I haven’t get a call back. I even called Friday since he never called the representative told me he was on a call he will call me back as soon as he finished. Today is Sunday I still don’t hear from him. To make the case worst, I came to my car I found the whole sunroof is open I tried to close it I can’t. It’s raining nonstop in Miami. I cannot even go home. Thanks Mercedes for the wonderful manufacture and customer care. I’m posting this for others to know how bad the service is. If you want to save yourself some times and trouble stay away from Mercedes-Benz. Buy a quality car and somewhere the value you as a customer. If you know a way I can come out of this please let me know I will greatly appreciate it. Mercedes-Benz is the worst.
Shamaya Den Gutemg
Oct 5, 2020
1
I took the day off and went to service my car. Met the Guz the Asst Manager at the Service Center at Miami who told me my service contract expired. Wasted my time and came home to discover that my service contract does not expire until 2021. I understand it’s the pandemic. This is no way to try and drive revenue by misleading your clients. Shame on Mercedez Benz.
Dilip Mukundan
Oct 5, 2020
5
En más de 4 ocasiones le he dado mantenimiento a mi auto en este taller y ha sido muy grato todo, el supervisor assistant cesar Leon es muy profesional educado y muy eficiente en su trabajo, y siempre he resuelto mi problema en el menor tiempo posible y con gran rapidez, agradezco a todos por su profesionalidad y por brindarme un servicio de excelencia
Daniel Francisco Arencibia Arrebola
Sep 26, 2020
5
Con la adquisición de cualquier coche de la Marca Mundial MERCEDES BENZ no solo te haces al mejor carro sino que realza tu personalidad dándote el mejor estilo de vida.
Jose Becerra
Sep 19, 2020
5
Easy in and out for oil and filter change with an appointment. Facility is clean and everyone courteous and professional.
Judy Hernandez
Sep 16, 2020
5
Excellent service for my vehicle every time. Omar always takes care of everything my 550 requires. Thanks again
Luis Fernando Montano
Sep 15, 2020
5
Excellent service my car went for annual service Attention is always excellent. I could not more satisfied by this group of people.
Carlos Arguelles
Aug 31, 2020
5
I was very impressed with the visit, from the time I checked in until I left. Everyone was courteous, professional and willing to help, especially, Mr. Gus Cosio, he took his time to explain every step of the process, his experience, knowledge and commitment to customer service were second to none. I’m definitely going back!!!
Chilo Victoria
Aug 24, 2020
5
Satisfied with the work and time taken to complete it. Thanks.
Vipul B
Aug 24, 2020
5
Great service. Took care of all my needs. Updated my system, disinfected my vehicle and washed it. You get what you pay for people! I highly recommended Mercedes-Benz of Miami!
Cesar Roqueta
Aug 17, 2020
2
was quoted - $849 for an oil change and other services that the car did not need. waited 20 minutes before i could talk to my advisor, and waited 2.1/2 hrs for my car that came back appearing dirty on the outside because they didn't bother to dry the car when it came out from the carwash. I paid $389 + tax for an oil change. no more .........
Gagu2012
Aug 17, 2020
5
Fast and efficient. Excellent service Adama (Rep) super 👍👍
Alicia Cherry
Aug 15, 2020
5
Had a great experience with scheduling my appointment and Gus the sprint service manager was excellent Highly recommend their service department
Sal Difloria
Aug 13, 2020
5
Im beyond pleased with my recent purchase! The sales rep that assisted me (Julian Sanchez) went above and beyond to ensure all my needs were met and questions were answered. He was able to get me exactly what I wanted in my car. Im beyond excited about my brand new car
Extremely satisfied
Aug 6, 2020
1
the service is not as I would prefer. I went in purchase a vehicle with cashiers check in hand. not one salesman spoke to me. so instead, I purchased a part for the car I already have and walked back out the door. I guess the check was meant for Mercedes of Cutler Bay😔
Dwayne Linder
Aug 5, 2020
5
Used this dealership for service and would highly recommend them over other dealerships. They were courteous and efficient. It was hard to get a call back for the appointment but it is very busy there so I will cut them slack. Steven was great to work with. One issue that was quite disappointing is that they brought the car back to me with some type of stains all over it. When I questioned the service person that handles the outside area, she looked at the stains and said “ you must have brought it here like that”. I had to take out a wet wipe and rub it to show them it comes off with some rubbing. They took the car to “refashion it”, it was returned to me like it was washed by hand with dirty water. I couldn’t even see out of the windshield. I just left, a bit frustrated and brought the car to a car wash. Since washing the car is a courtesy, I didn’t make a big deal, but honestly I should have left with a sparkling vehicle.
Dana Newmark Tejeda
Jul 23, 2020
5
Absolutely recommend! The process was seamless and extremely easy. Gus was great at explaining the details of my car, and was super easy to work with. Josh was great as well and they both gave great service! I will be a long term client for sure!
Jake LaBarbera
Jul 16, 2020
5
I liked my service rep Omar, he was concerned about my needs for the service I had done on my car. We talk, we laughed & he listen to each question I had It felt great he knew all the answers, he also gave me a car wash👍🏽Thx Mercedes Benz of Miami I truly felt like one of the family! 💕
Charlene Darling
Jul 14, 2020
5
Since I started with this new 2020 car, my new advisor is Ivette Diaz, in each service that she gives me 100% since and I take the vehicle for some service, she gives me the best she can, there are no words to tell you here the difference that does when someone listens to you and tries to figure out the best thing they can do with my car. Thank you very much to Mercedez bend for having services advisor of great magnitude.
José Jaramillo
Jul 8, 2020
1
Let me start off by saying , I WILL NEVER STEP FOOT IN THIS DEALERSHIP EVER AGAIN!!! NOT ONLY IS THE "SERVICE MANAGER RICHARD" RUDE UN PROFESSIONAL AND 0 CLUE HOW TREAT CUSTOMERS THAT HAVE PURCHASED A VEHICLE FROM THIS LOCATION! RICHARD AGGRESSIVELY APPROACHED ME IN THE SERVICE BAY TELLING ME AND POINTING HIS HAND AND FINGERS IN MY FACE DONT SPEED HERE , LET ME ALSO EXPLAIN THAT THE SERVICE BAY IS MAYBE 5000 FT LONG AND NO WHERE 2 SPEED .. MY CAR IS A LITTLE LOUDER THEN NORMAL YES, BUT DO NOT GET IN MY FACE AND PUT YOUR FINGERS NEAR ME EVER AGAIN! I WILL BE FILING WITH NUMEROUS COMPLAINTS ON THIS DEALERSHIP AND MR RICHARD FOR HOW I WAS TREATED . I DO NOT RECOMMEND ANYONE BUY ANY CARS FROM THIS PLACE OR SERVICE THERE VEHICLES HERE EVER! WORST CUSTOMER SERVICE I HAVE EVER SEEN IN MY LIFE AT A MERCEDES DEALERSHIP!!????
Fred Sanders
Jul 3, 2020
5
Great experience on purchasing our lease. Very professional, easy transaction. This is our second time leasing from Mercedes-Benz of Miami. Our salesman was Gustavo Giral and highly recommend you reaching out to him. You will not be disappointed.
Arianna Lamosa
Jul 1, 2020
5
Full schedule service, a little pricey but excellent service.
Harold L. Peacock
Jun 22, 2020
5
Yvette displayed excellent customer service... I received a loaner vehicle in excellent condition
Meekie Meek
Jun 17, 2020
5
Disinfected Showroom; Supportive Staff 👍
Scott Pringle
May 19, 2020