Recent Reviews from Mercedes-Benz of Miami

I have been to many different car dealerships before and I can honestly say this particular one has very good customer service both with sales and finance. Thank you was very pleasant!!!

The Parts/Service department at Mercedes-Benz of Miami is the most incompetent group of people I have ever met. It was a total waste of time trying to get a simple part from these people

Great customer service. Service Manager Cesar Leon provided an outstanding customer service. I will gladly come back to have my Mercedes serviced at Mercedes-Benz of Miami

Santiago is a great Sales Manager. He went above and beyond to meet my requirements and expectations. Thank you!

No one came to assist me so I left and went to a different dealer. Very arrogant sales people

Salesman never call back as he promised to me. I bought my car at coral gables location

Worst Service Department Ever - Had an issues with servicing my car due to a simple warranty mistake by another dealership. Assistant Service Manager and Service Manger both refused to contact the other dealership or the Warranty company to work it out. Kept telling me they are not affiliated. I reminded them they all have the Mercedes Name on the Front Door but they refused to assist any further. Took the car to Coral Gables Mercedes and they had it worked out in a matter of minutes. I do not recommend this dealership as they lack the spirit to serve their customers. Save yourself the aggravation and just go to the Coral Gables Dealership where you will find a Team of professionals that want to provide the best service possible.

Only decent thing I could say was Joel was better at working and communicating with me towards the very end. However the beginning was horrible. No sense of urgency, rude service managers even the front desk was not welcoming when I came to pick up the car. I was out of a car for over a month causing me not to be able to work and unable to have a pleasant holiday season. I understand they said they were backed up but there was no excuse for the way I was treated. Not bashing Mercedes Benz as a whole but this was my worst experience with them.

Gus is great! Took good care of me and my vehicle.

Juan Negron extraordinary customer service

My experience went very smooth with my car salesman Santiago E. He was very friendly and patience with me throughout the whole process. If you ever looking for a Mercedes-Benz ask for Santiago.

Worked with Santiago Espinosa to purchase a new GLC and it was a fairly straightforward and smooth process.

Gus from service (manager) and Daphne Lastre and Gustavo Giral from sales are outstanding in regards of communication and performance. i am in the car industry for 30 years and had very bad experience with Mercedes Benz in Pembroke Pines, completely disgusted with their service Gus on the other hand was insane, pushed the service in last minute, pulled in the car immediately, diagnosed in 20 minutes, ordered the part and got us a loaner last minute and 3 days later the vehicle is back on track. i have never seen any performance in any dealership anywhere, truly amazing, even returned phone calls from his cell when he was off twice and called back from home after receiving a message that is above an beyond what anybody could hope for so i hope he gets recognized for that

I am truly happy 😊 with the service provided. I didn't realize how bad my tires were. I rides amazing! I am happy that I purchased the tires. Also, thank you to Cesar for taking up the cost of the sensor and as I told him, I've never done any work on my car. I will be in to service it next month. Thank you again. ☺️

I would highly recommend visiting Santiago if you're looking to buy a car. He helped me pick out the perfect car and was incredibly attentive to my needs and answered all my questions. He worked with me through the whole process and was never pushy or rude. Everyone at the dealership was very friendly and professional as well. 5/5!

This is not my first car i purchased at this location, and have always received excellent service. I do not know why we pay for warranty and then when you go for service you receive an invoice with a balance to pay something that was said to be covered by warranty

REALLY BAD SERVICE IT BOTHERS THEM WHEN YOU ASK WHAT TYPE OF OIL YOUR CAR USES BECAUSE THEY WANT YOU TO BUY IT FROM THEM.... IF SOMEONE ASK FOR THE OIL TYPE DOESNT MEAN NOTHING PROBABLY I HAVE SOME OF THAT SAME OIL PROBABLY I JUST NEED CERTAIN AMOUNT FROM THE DEALER BUT NO COMMUNICATIN BAD EXPERIENCE

Justin is really nice person and very professional!! Thanks

I will never return to this dealership. I had a service appointment to address a safety recall along with some other issues with my 2021 S580 (trunk lock button not working, door handles opening after locking). The service advisor suggested it will take weeks to get this resolved as he’s had cars sitting in service for a week that haven’t even been looked at. I asked what the point of the service appointment was and he said it was so that I can speak with him. I waited almost 3 hours for the safety recall software update (which apparently only takes 20-30 minutes to actually complete) and decided to not have the other issues fixed as I didn’t want to have my car sitting at this shop. I also waited about 20 minutes to get my car after they told me that they it was finished and that they were washing it. The car wasn’t washed but some cheap air freshener was sprayed inside the car. Absolutely a horrible experience at this dealership and reflects very poorly on the Mercedes Benz brand. I’ve owned 4 Mercedes vehicles and I’m now considering selling this new S class and looking at other brands.

First class service.

The worst dealership in Miami. I scheduled the service to my car on the website at 4:30 pm and when I arrived they told me that they could not do it because they did not have mechanics, that they only attended until 3:00 pm, that I had to leave my car and return the next day for it. The supervisor did not apologize for the inconvenience of the website, he only talked of his wife's Corvette and his wife had the same problem as me in her dealership, so I asked, what had that to do with his bad service and with my problem? I don't think I'll ever go back in my life. They play with your time and are very disrespectful because they did not have the decency to offer solutions, only excuses, and anecdotes from the Corvette. Was in Mercedes Dealership? Or did the GPS bring me to another place? I don't understand anything.

Very good customer service in parts Luis was better helpful and willing to accommodate me . I actually prefer this location over the Pembroke pines location staff are friendly and even though it gets packed for servicing they try to move as quickly as possible to get you in and out word of advice call ahead so you know what to expect .

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Joshua's the best there

Excellente

5stars for Mercedes-Benz of Miami

Cesar Leon is a great advisor, he always take care my Benz and goes above and beyond to make sure everything in my car is in good shape. He always on time with the promised time. After many years with MB I am glad that I can have someone who I can trust my Benz’s, I am always happy to come back to Miami Service Department because they are the best.

I want to thank manny Fernandez for helping me purchase my dream car ,I recommend manny Fernandez to anyone out there looking for a Mercedes Benz !

Horrible place!! They replaced my brand new tires that I bought in 2020 with all different model tires that have a date on them from 2018!!! I’ve been with Mercedes for over 7yrs and my dealership back home was amazing. All the Mercedes dealerships in FL are a joke! The best or nothing?! More like the worst or NOTHING!!! Switching over to a KIA!

Yorlian was extremely helpful! We had a minor inconvenience with the initial service (with another person) but he turned it all around. We are very happy and thankful with the service he provided.

My sales guy Matt Jacobson was amazing, very friendly, helpful and overall showed me the best customer service experience ever, and he even checked the next day to make sure we we're satisfied and made it home safe. I really appreciate him.

It's difficult in these times when they expect you to buy cars site unseen and they know they are ripping you off and they tell you as much that it's sellers market and we are overcharging because we can it's disappointing they think times will stay this way all the time if you go to mbusa.com none of those deals you can find in any of these Mercedes dealership in AutoNation doesn't exist they're not even close if a car advertised as 499 a month for lease the car they offer is close to 800 so the lease is completely out and because of shortages there is nothing to see and they know that there is a buyers from New York or coming down and we locals don't rate because they sell the car hired to them so there is no customer appreciation anymore it's a sad effect of our time greed and sticking it to the next person

good experience and very satisfied

Actually there is no deal here dont go here

Tried calling here multiple times but no one answer at all. Always is the same, they answered but no one is on the line, the menu keeps sending you back to the beginning to start all OVER AGAIN Bad service, won't recommend the store for anything

Everything was really great

The best of the best in Miami !!!thanks Mike Ochoa and your incredible team for everything ! Andy thank you for your services and your good work !

Excelente atención y muy profesionales …en especial el Señor Andy Gracia

My experience was great and the advisor was very professional and friendly while handling my car’s needs. I would come back for sure.

Very professional service. I will be back.

I would like to give zero star but I can't service department is the worst I ever experience , Cesar Leon was very rude at soon as arrived here he said if you did not buy the car here your vehicle has no warranty , bad customer services will never come back to this place.

Hugo is an amazing salesman you have to ask for him made it easy fast and extremely pleasant Eloy the manager helped my deal go through in minutes Will the Finance manager was also amazing and made it easy and quick Fernando and Benny made sure everything was done flawlessly. Thank you all!! I love my car!

I brought the car for tire service. All pressure was down. They wanted me to wait 4 hours. When I decided to leave I told him just to level the tire pressure and I will bring it back. He said okay but didn’t do it. Little stuff you miss. He was nice though. The ambient is outdated. The service really not that excellent. I don’t recommend this location for comfort and experience.

Yorlian santiesteban puts alot of pride in this dealership and is very helpful thank you

Just awfull.We waited for a loner car for eight hours.never got one so I took my car back without it getting what I needed to get fixed.The manager needs to have a better understanding with his costumers needs.

I've been calling since 10 am this morning only to be placed on hold and hung up on. The service is poor at best. The retention for service providers is nonexistent. I only get my car serviced once a year and my old service provider is never a current employer. This explains the sub par service. You purchase a luxury vehicle and don't get the luxury service to match. I'm over this dump.

Yorlian provided a great customer experience for me.I came in and brought in my vehicle for repairs and he provided great communication and was very thorough. I’ll recommend all the time thank you

Stefano Simionescu is the best! Highly recommended! Best prices and best customer service!

Loved the service

Rafael is the best! Great service rep for MB. He helped me get my Car serviced and worked with me on pricing and expedited the service. Best service in Miami.

I always get excellent service from this MB branch. They are very expensive, but I am paying their employees for their education, experience in working on my model, and the special in-house training courses which their employees are required to take. I consider the annual maintenance on my 2012 Mercedes C250 to be a very serious part of my annual household budget. I've never had any serious issues with my car. I credit this to this branch giving me excellent service for the last 7 years. I purchased my MB from this branch in 2012. I have been very happy with my car's performance.

Very friendly and helpful service writers. Process for service was easy and smooth. Unfortunately, the experience was marred by the negative attitude of the check in/valet attendant. Not a customer friendly personality. And getting our car after paying for service took way too long. However I kept my 5 star rating for the most important part - good quality car service.

Had an amazing experience buying a van for my business. Mrs Lastre did a great job explaining the benefits of the Sprinter to generate a positive impact on my business. Thanks

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Great customer service! Very knowledgeable and helpful people work there. Special thanks to  Justin Almonacid, he took care of the situation as a professional. With a now day situation with car shortage and no loaners available. He found me one. And made my day so much easier. Having two kids and no wheels, it's a nightmare. But I got a loaner and very thankful for such a good service. Thans Justin.

Muy mala atención al cliente mi carro lo yebaron a cervicio el sábado y el miércoles presentó problemas, tengo que esperar 2 días para que me den un diagnostico

muy buena atencion

Mr. Luis Lopez was very professional!! Excellent service!!!

Great staff & Customer Service.

Vine hoy a servicio, es sabido lo caro que es, y el carro lo dejan extremadamente sucio, ya van más de 2 horas desde que llegue, pésimo servicio. No quiero disculpas de ningún manager de antemano.

This place is terrible, brought my car for service and they’re a mess. My appointment shows 1PM, theirs is for a different time so they’ve got me waiting for about an hour and the advisor hasn’t even called me yet. I recommend you go to a different location, I’m sure anything will be better than this.

I was at Mercedes Benz and I thought that I was getting a good deal at the moment. I signed all the paperwork and then noticed that the miles where higher than the price that was pitched. I had such a good experience before this with the sales associates that helped me out, although now I feel like I was defrauded. I’m going over the paperwork to make sure theres nothing else thats wrong but a few thousand miles off is a huge error.

Yoyo best service advisor

Horrible. I bring my E53AMG to get serviced and they gave it back to me FULL of grease. Disrespectful. Un aceptable. A service B is around $1700! And they don’t even do a good job. They overcharge and don’t care about the customers. Service is just horrible. I will not recommend this dealer to anybody!

Goo see Andy at Mercedes-Benz of miami great guy

Very Poor customer Service. After this Dealership neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all refusing to fix the damage by claiming that it is not their fault. I spoke to both managers of the Miami Mercedes Benz and one of them just said that all they do over there is paper pushing and nothing else could be done for me in the situation.((((( WHAT????)))) I would not expect anyone to say that to me about their job. Especially if you work in the management for Mercedes-Benz. What really happened is THAT they just too afraid to admit that they messed up my interior and it is beyond cleaning and NOW will need to be replaced at additional costs. But Hey if you mess it up - You have to fix it. It is just the rule for all people with dignity. I am still waiting for them to call me back with the solution... to be continued.

Very Poor customer Service. After this Dealership neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all refusing to fix the damage by claiming that it is not their fault. I spoke to both managers of the Miami Mercedes Benz and one of them just said that all they do over there is paper pushing and nothing else could be done for me in the situation.((((( WHAT????)))) I would not expect anyone to say that to me about their job. Especially if you work in the management for Mercedes-Benz. What really happened is THAT they just too afraid to admit that they messed up my interior and it is beyond cleaning and NOW will need to be replaced at additional costs. But Hey if you mess it up - You have to fix it. It is just the rule for all people with dignity. I am still waiting for them to call me back with the solution... to be continued.

I recommend manny fernadez he is the best seller men He help me to buy my new Mercedes

Very good service from Santiago Espinosa

My overall experience was excellent. From the moment we arrived, we were greeted by Francisco. He was professional, enthusiastic, and listened. He took the time to answer all my questions and was very honest about where my investment would work best for my needs. Will of the Finance Department, was equally honest and upfront. Earlier in the day, we did not have a good experience with Mercedes of Cutler Bay but Mercedes-Benz of Miami redeemed MB's reputation. Thank you Francisco and Will.

Excellent service with Mr.Santiesteban

Had a great experience at Mercedes Benz of miami 👍🏻💯💯

I don’t know how a business operates if no one picks up the phone in parts. I call until I’m automatically disconnected and I do this multiple days and it’s the same result. I call the operator for assistance and I’ve only been able to reach them once. This must be a joke.

Woefully inadequate service. I was so disappointed in how my issue was handled. They did everything they could to deny me warranty service because the car was repaired by a Mercedes Benz dealership 2 hours away. Made me want to go buy a Lexus! I have spent thousands of dollars over the years at this place.

I made a appointment for oil change service. When I sat down with service person, they offer me 3 different kind of services. Which was very nice but I told them that I just want oil change service. On the their web site offer $30 off with any service with $150 or more service so I asked them if they can honor the that coupon when my oil change service was $289 and plus tax but service person said, "oil change is Not service just oil change so we can NOT take the coupon." Please tell me, oil change is Not a service? Then why they offer oil change service from the beginning... LOL

Yorlian in the service department did a great job fixing my car. Excellent friendly service at Mercedes-Benz North Miami. I will definitely be a repeat customer.

This is THE WORST PLACE to take your car for service. They DON'T CARE ABOUT YOU, AS A CUSTOMER, OR YOUR CAR. They make you wait forever and come with EXCUSES; they don't give you a courtesy or loaner car even after taking longer than necessary. All they care about is taking your money. I had to Lyft my way to work and several times to the Service Dept.; Not even a discount for how long they took to fix a recall. That's what I went there for - from Monday until Friday at 12 Noon. Then they want to charge you an arm & a leg for diagnostic checks they took forever to do when they said 2 days. Don't take your car to 1200 NW. 167th St., Miami Location or even buy there. Maybe another location might care more about their customers. The So-called Manager didn't even help. Whatever happened to "the Customer is always right"? - Customer satisfaction is dead at this location. Don't say I didn't warn you. (I wish you could give 0 star - that's what they earned from me

I brought my car for service yesterday, September 16,2021 and was impressed by the good service, it was done in timely matter and great professional people. Thank you Carlos! Milla Romenskaya

They were very professional and quick.

To say that the customer service in this location is horrific would be an understatement. I made the mistake of purchasing a new SUV there in 2020. The latest string of exactly bad customer service experiences started on Aug. 27, when I asked them for 4 new tires after a regular service appointment showed I needed them. They were out of stock and promised to order and call me me when they arrived. Almost 2 weeks later no one called, so I called on Thur., Sept 2, explained the issue and was asked to leave a message. Three days later on Sept. 7, still no response so I called again and was asked to leave another message. Four days later, after no call back I asked to speak to the Supervisor in Parts, that was Sat., Sept. 11. Miraculously, I was transferred to him and he promised he would call me back by 5pm, but as of today, I’ve yet to receive a call from him. So I called again on Monday and asked to speak to the GM, who of course wasn’t available so I left a message. Finally, the service rep, Andy Garcia finally called back and said he would look into it and call me back. But at this point, two of my tires kept leaking air so I called Mercedes-Benz of Coral Gables, who also didn’t have them in stock but ordered them immediately and I was able to get all new tires installed on Tuesday morning. Andy finally called back to tell me they’re still not ordered, but as clearly they had no interest in my business, I had already gone to another dealer. Turns out as they’re attempting to align my rear tires while installing the new ones, that the alignment was on wrong due to bad service several months before at, guess where? Mercedes-Benz of Miami collision center- due to a truck that hit my rear driver side. I called them up and the manager actually started raising his voice and arguing that it wasn’t their responsibility even though they were the ones who did the work! I called Andy since he was the one who worked with me through the whole collision thing months before and he said he would call the collision manager and then call me back the next morning. That was Tues., Sept. 14. He never called me back. So I called him on Thur., 2 days later, to follow up and he very nonchalantly tells me the collision manager won’t call him back and so sorry there’s nothing he can do. Not to mention when I first went to pick up my car at the collision center when they did the work, after 5 days, my tire was flat, and the rep was going to let me leave there with it like that until I brought it to his attention- then he says that it was a nail. So clearly, he knew there was a nail, and was ok with me leaving with it like that. Then he proceeds to argue with me that it’s not their fault, that the nail was there prior. This is preposterous since it wasn’t flat before I brought it in and it was there FIVE days, again they took no responsibility. So here I am stuck with a broken wheel alignment which they won’t even address and no one cares. This is by far the worst dealership with the worst customer service across the board.

Terrible service center terrible customer service charging for a diagnostic that wasn't even done

Absolutely horrible experience, mangers are sneaky , no responsive, rude and unprofessional. Certainly give Mercedes a bad name Richard Suarez , service director should be fired immediately

Sharing a review as I received an email asking for feedback otherwise I wouldn’t have provided this review. In summary, the Service at this dealership is sadly not what you’d come to expect from Mercedes. I’m confident whoever from MB Miami responds to this review likely won’t care they just don’t want a negative review. For background, my prior vehicle was an Audi and I used to have my car serviced at Audi North Miami. Someone from MB Miami should go over there and see how a top notch Service experience happens at a luxury dealership. They greet you promptly, take you to the service advisor, and have you in a rental car (an actual Audi) all within 10-15 minutes tops. When I arrived at MB Miami first there is no one there to greet you. You basically find the valet person and hand them your keys and they tell you to just go inside. From there you don’t see your service advisor you just sit down waiting aimlessly until someone calls your name. There was a utter lack of communication between Service and Parts because they had to check if they had a particular part to address a recall on my vehicle, this is after they confirmed my appointment because they had to wait for a part to come in so they already should have known they had the part before I brought in the car. Lastly, once they took my information I was told I was all set and told I’d have to Uber home versus get a rental car. For some context, when I made the appointment I asked for a rental car and they told me they will figure out when I bring in the car that depending on how quick the service is they will provide a car or not. I said sure thing, if it was a quick thing I didn’t mind waiting an hour give or take. My service advisor basically told me that’s incorrect and they only have a few loaners and since I didn’t buy the car at that dealership they wouldn’t do it anyways. Keep in mind I just bought this car from a non-MB dealership so am basically looking for a MB dealership to service my car heading forward. Absolutely not the level of service you’d expect from MB, I asked for key back and left. I’ll find another dealership for my business. Hopefully this review is helpful to folks looking for a dealership to service their car. For the Service Manager at MB Miami I'd strongly consider taking a look into how to improve operations at the dealership.

Large dealership with all required amenities!

Amazing experience!!! Salim was the best, he helped me Through the whole process and Vanesa was incredibly helpful! Thank you guys for making my experience amazing ❤️😊

Buen servicio

I had the best experience with Yorlian. The guy is super professional helpful and kind. I leave in SC never had a great experience with Mercedes dealer like I got from Yorlian in Mercedes Miami thank you for all the care!!!

Lá excelente atención recibida , el personal de servicio es muy bueno

I just want to say how FANTASTIC Gustavo Giral was with helping me understand the current automobile market and with purchasing my new car! I felt informed and comfortable throughout the entire process and everything was so easy with Gus. I’m sending all my friends to Gus and you should too!

Yorlian Santiesteban helped us out with our service, and he did a great job! Completely recommended

Muy buen servicio, me ayudaron para hacer el servicio del carro lo más rápido posible 10/10

This was my first experience at MB of Miami. I showed up for my appointment on time, and I had to wait an hour before anyone acknowledged me (I waited in the designated reception area with other customers). When the service advisor did call me back to his desk, he informed me that he didn't know if they had the part needed to fix my car (I was surprised, since I was told they had the part when I scheduled the appointment). He asked me if I was going to wait while my car was being repaired, and when I asked how long it was going to be, he said it could be two days. I thought that was odd that he would asked if I was going to wait while it was repaired, since it would be up to two days! I asked if he could arrange a shuttle or LYFT for me, since I didn't have a ride home (Ft. Lauderdale dealership provides a shuttle or LYFT for their customers). He informed me that they don't provide ride services for their customers. I excused myself, stepped around the corner, and made an appointment at the Ft. Lauderdale dealership, then asked for my keys, and I left. I had a great experience with the Ft. Lauderdale dealership service, and they provided a LYFT. The recall repair went well, and they did some body work at the same time that turned out top notch! Based on my experience, I would not recommend MB of Miami service department.

Excelente servicio de parte de Yorlian santiesteban

Let’s face it, we all know that sometimes buying a car can be a challenging experience. Not all places have their customer’s best interests at heart and you can never be sure if the sales person is really on your side. That’s why I felt compelled to leave this review for Mercedes-Benz of Miami, because they have vastly exceeded all my expectations with regard to a smooth and enjoyable car buying experience. The entire process was extremely streamlined and handled professionally with utmost respect for my views and opinions as a customer. I never felt pressured or in any way asked to leave my comfort zone. However, as all places, in the end it is the employees that make the company. In my case, I would like to give a shout out and highly recommend Alberto Magallon, the sales associate that helped me into my new car. He is the nicest, most accommodating, and most knowledgeable guy you could wish for. I have purchased quite a few cars in my lifetime, but this particular experience was special, because Alberto was my sales associate. If you want an ally during this process, Alberto is your man. I truly think that he stands out amongst many great professionals at Mercedes Benz, as one of their shining stars. I cannot recommend him enough.

Yorlian santiesteban has taken care of me for the last 2 years has been exceptional

Yorlian en servico excellente

Great experience, Yorlian over at service is great he gets you in and out quick and always makes sure you’re happy. If you need to take your car in for service ask for Yorlian

regular

Great service to my car , it’s driving good now !

Inventory is low everywhere right now and we came to Mercedes-Benz of Miami to view what was there. Things are flying off the lot quicker than we could get there but we still found the perfect fit. Santiago Espinosa was kind and patient and worked with us to help us find what we wanted. I never felt we were being pushed to but but just given the info we needed and encouraged to take our time. I'm grateful for our experience there and we are thrilled with our new GLC 300!!

Service Department has improved since my last visit, although I did not receive a loaner 😌. The service was fast and as promised. I hope they continue this good streak.

Very disappointed, the service department wasn’t any help. A man by the name of Yorlian who was assigned to me tried to get me to pay $200 to strip my lug nut to change my rear tire. He informed me that they weren’t providing the service because they were too lazy and didn’t want to take the time to look in the back for the required piece. I went to Mercedes Fort Lauderdale which was a more than pleasant experience they provided me with the piece free of charge for my trouble. I will never deal with Mercedes’ of Miami again. Save your breath business is shady here always get a second opinion. Your welcome

I want to thank the professional staff from Mercedes Benz of Miami and specially a great sales person called Manny Fernandez for being such a professional, courteous and great gentleman in every single aspect. As a consumer, I'm aware about what's happening in the car business due to some shortage in chips and those things, and this is the reason I want to let know how easy and how fast was my transaction with Manny Fernandez, when I had before a real bad time trying to achieve the same in other dealership. Manny fulfilled my expectations and was beyond them. Thank you for my new E350 delivered on time and with passion.

The only reason I’m giving this review 2 stars is because the service guy Joel goes above and beyond to help our experience go as seamless as possible. He texted with us to keep us informed about our car and to give us the details on the tricks of how to get in and out quickly but quickly is definitely relative. The lack of management and standards at the dealership are beyond Joel’s control and they are definitely disappointing. From the moment you walk into the service center of Mercedes-Benz of Miami it feels like you’re entering a used car dealership - no one is there to greet you, it’s hot and unpleasant and on top of that even with an appointment you have to wait 60+ minutes. The loaner car center is also a joke - we had to go an hour before they even open in order to make sure we could get a loaner - the representative working the rental desk (opens at 9am) strolled in at 9:05am - slowly taking her time while setting up her desk., while customers were waiting. The loaner cars are disgusting, not fully washed - I found a used mask in ours. They gave it to us with NO GAS, broken wipers and a scratched windshield. The loaner car even had expired plates which I didn’t notice until a few days of driving it. The poor management is a pity. The lack of standards and accountability is sad to see especially considering the amount of money we spend to drive a Mercedes. I’ve driven a Honda and was much happier with their service center. And the Lexus I used to drive - that service center is the best I’ve ever been to!!

Mercedes-Benz of Miami is a great dealership. Their service department is always ready to help and their work is of the excellent quality.

Excellent service and detailed explanation of service needed

This has been my 'home' dealership since I leased my first of four cars back in 2005 - the service is top-notch and this last visit Steven really went above and beyond to fix my car's A/C in less than 24 hours - a necessity in 90+ degree weather! This Mercedes-Benz location will continue to be my go-to place and the one I recommend to all my friends and clients!!

Cesar Leon is the absolute best.!He is always professional and goes above and beyond to ensure customer satisfaction.

It’s nearing the end of 2021 and there is a microchip shortage which unfortunately translates into a car shortage. We were recommended to Manny Fernandez, sales consultant at Mercedes-Benz of Miami from a great friend who has purchased multiple Mercedes from Manny. There was just one… you read that right, one GLS350 model on the lot which had multiple scheduled appointments later on in the day to be seen and test driven, yet Manny fought his way through a sea of salesmen to locate the key which was neatly tucked in the pocket of a determined Spanish car salesman. We drove it and immediately fell in love, and Manny immediately began the process of securing the vehicle to us. When it came time for financing the vehicle, he secured Mr. Yunier Guerra to handle the negotiations with the banks in order to secure an outstanding APR. between laughs, and stories we felt comfortable and safe knowing we were doing business with ethical people, in the midst of a paralyzing pandemic and within the care of a wonderful company whose product we are honored to represent. Cheers Mercedes-Benz of Miami, Manny Fernandez and Yunier Garcia. ⚡️

It’s nearing the end of 2021 and there is a microchip shortage which unfortunately translates into a car shortage. We were recommended to Manny Fernandez, sakes consultant at Mercedes-Benz of Miami from a great friend who has purchased multiple Mercedes from Manny. There was just one… you read that right, one GLS350 model on the lot which had multiple scheduled appointments later on in the day to be seen and test driven, yet Manny fought his way through a sea of salesmen to locate the key which was neatly tucked in the pocket of another determined car salesman. We drove it and immediately fell in love, and Manny immediately began the process of securing the vehicle to us. When it came time for financing the vehicle, he secured Mr. Yunier Guerra to handle the negotiations with the banks in order to secure an outstanding APR. between laughs, and stories we felt comfortable and safe knowing we were doing business with ethical people, in the midst of a paralyzing pandemic and within the care of a wonderful company whose product we are honored to represent. Cheers Mercedes-Benz of Miami, Manny Fernandez and Yunier Garcia. ⚡️

Excellent service maintenance

Great experience 😃‼️

The best service center. I don't remember the technician that helped me, but he answered all my questions. We even talked about the highlights of my next Benz.

Mercedes Benz of Miami 1200 NW 167 ST Miami Gardens FL 33169 The people responsible for this car dealer Mike Ochoa (general manager) Richard (services manager) have no respect for their customers 21 months ago I got a C300 lease what I regret the car has had more than 5 problems with the electrical system problem with the computer the radio turn off and on when the car goes from first gear to the second transmission jumps the rubber on the right side of the car vibrates when speed is lowered we receive a text from an employee named Steve saying that this is because we have to change the tires those tires were bought and changed at the dealer less than 90 days ago that shows that they are not doing their job correctly and they are not interested in the lives of their clients. The last things I hear from the salesperson Gustavo Giral is that Mike Ochoa (general manager)says that our lawyer contact him our lives are in danger and they don't want to help us change the car to end this nightmare every weekend we pick up one of our grandchildren whose life is also at risk do not buy or lease at this dealer they do not care about the lives of their clients or family. Thank You Jose Eiriz

Incredible customer service! Salim is an excellent salesman who thoroughly cares about your level of satisfaction with your vehicle purchase. I will definitely purchase more vehicles from this Mercedes dealership in the future! Highly recommended!

Muy buen trato de parte del señor Ricardo Vargas en ventas de vehículos comerciales sin su ayuda no hubiese podido llevarme mi metris cargo van

The navigation system cannot be installed in this location for Mercedes cars. What, do I go to Audi to do it for my Mercedes-Benz!

Great service and beautiful cars at great prices

Our Service Provider Manny Guzman is always on point. He always makes sure things run smoothly. Great customer service and great attention to detail.. Kept great communication during the time my car was in service. Manny is the best

HORRIBLE service department. They will happily recommend unnecessary work just to make more $$$. Greedy and no customer satisfaction follow up. They gave me back the car with a pool of gasoline under the rear seat. Dangerous!!

Great Service, very attentive and flexible, could not be happier.

Fantastic customer service!!! My go to dealership!

A very efficient and professional customer service. They will do exactly, what you requested and with quality. I do both of my MB’s service and maintenance here

Manny in service was Amazing. Even though it was 7am on a Saturday morning, his energy was welcoming. And Andy Garcia The Best !!! He kept us informed every step of the way. They really care about their customers!!!

Andy was the best !!!! He took great care of me. ~santina

Terrible... would never return... Go to Fort Pierce it's 2 hours away but the service and attention is GRAND!!!!!

Great service! Salim helped me so much . He made everything fast n perfect!

I am overwelmed of happiness with my new car the service that i received and the simplicity upon approval Torally worrh it and reccomended

This has by far been the best vehicle purchase experience I’ve ever had. From the moment I set foot inside this location, I was greeted with such a warm welcoming. Albert was my salesman and he is the absolute best!! He guided me to the Benz that best fits me. He was so knowledgeable, kind, professional, and prompt. He answered all my questions and explained each and every feature of my new S580. I felt very pleased and confident that I made a such a valuable purchased, even more confident that I Albert made sure everything was ready for me when I returned to pick up my vehicle. Such a smooth process!! Mercedes Benz is not just a company, it’s a Brand, and with Albert at the Miami location, my car buying experience was phenomenal!! Thank you once again Albert!

Worst experience! I wanted to change my GLC300 for a new one at end of lease. Sales person give the worst service, not too many cars and very expensive. I went to return the vehicle, and Gus Figueroa, Sales Manager offered to purchase it and that I didn't have to ay for the disposition fee or any wear and tear in the vehicle. He sat me with Ashley, make me sign the transfer documents and I left happy to save some money I was not expecting. Over 2 months later Mercedes Benz called me I owed $635 for the disposition fee, so I told them it was a mistake and I would go the dealer to clarify with Gus Figueroa. They look everywhere and at the end only excuse MB did not authorize, I did not purchase another MB, but never contacted me to let me know. Fernando Lopez-Varela, totally unprofessional and rude also telling me I have to pay for it. I made a complaint with Autonation CorporateCustomer Relations and Renne answered me that Mercedes will not pay for the disposition fee I was holding them responsible for. I am not holding MB responsible, I am holding Autonation Responsible for the actions of one of his employees Gus Figuera. This is like MB says Autonation is responsible while Autonation is trying to make MB responsible and nobody take responsibily.

Beautiful cars clean place

Worst experience! I wanted to change my GLC300 for a new one at end of lease. Sales person give the worst service, not too many cars and very expensive. I went to return the vehicle, and Gus Figueroa, Sales Manager offered to purchase it and that I didn't have to ay for the disposition fee or any wear and tear in the vehicle. He sat me with Ashley, make me sign the transfer documents and I left happy to save some money I was not expecting. Over 2 months later Mercedes Benz called me I owed $635 for the disposition fee, so I told them it was a mistake and I would go the dealer to clarify with Gus Figueroa. They look everywhere and at the end only excuse MB did not authorize, I did not purchase another MB, but never contacted me to let me know. Fernando Lopez-Varela, totally unprofessional and rude also telling me I have to pay for it. I made a complaint with Autonation CorporateCustomer Relations and Renne answered me that Mercedes will not pay for the disposition fee I was holding them responsible for. I am not holding MB responsible, I am holding Autonation Responsible for the actions of one of his employees Gus Figuera. This is like MB says Autonation is responsible while Autonation is trying to make MB responsible and nobody take responsibily.

Great service, very reliable ! Yorlian always makes sure I have a smooth experience.

Fuimos muy bien atendidos por el señor Santiago Espinosa y salimos muy satisfechos con la compra de la camioneta GLS 550.

Beware of the abusive practices of this dealer, specially from the sales manager Gus Figueroa. We wanted to exchange a car at the end of the lease, but when the dealer noticed the value of our car was greater than the payoff they convinced us to sell the car to them and not pay a disposition fee. 3 months later Mercedes denied the purchase and they never told us letting us with a fee that we wouldn’t have paid if we just got a new lease. They are nasty and have the worst customer service. Avoid auto nation at all cost specially this dealership, they are shady and lie to the clients.

Great service from Rafael and Manuel at receiving my vehicle, have a clean loaner with gas, and contacting me when my car was ready for pick up. Quick, no delays, everything went smooth. Thank you Mercedes-Benz of MIami!

the worst costumer services of all the dealer in the world. The worst experience to leave a car in service, there is no courtesy call, they leave you waiting regardless of your time, there are no cars to solve, they hang up on the phone, the costumer services is the face of every company is a fundamental part of the 100% must go to the Mercedes of Coral Gables without a doubt. Miss from costumer services can get another job but the campaign image of this North Miami dealer will always be below.

Always the best service in Miami…..friendly and professional!

Best dealer in attention, effort, genteelly and good very good customer service, they do every effort for you convenience than you Manny and thank you to finance department!!

Dropped my car off for service and they were able to repair it quicker than expected! Five star service!!

Service is great, kind courteous and efficient. Helpful and thoughtful,l recommend service at this location to everyone. The wait was minimal for me.

Excellent. above and beyond

Horrible customer service! I would not recommend this dealership.

Elias es el mejor del lugar, super atento el brother, muy bien recomendado.

Como todas las tiendas MERCEDES BENZ....MUY LIMPIO, MUY AMABLES, ATENCIÓN EN ESPAÑOL....TODO EXCELENTE....

I had to wait almost an hour even though my car was ready for the services advisor to finish his lunch time.

My experience with Mercedes Benz is always great. The service department is courteous and professional.

BUYERS BEWARE!!!!!! This was, by far, the worst experience buying a car. Coming from a person that purchases or leases cars every two years from many different manufacturers, this is a lot to say. I custom ordered a 2021 G63 which they stated would take 12 to 14 months to build. The price had already been agreed upon at the time the order was placed. After waiting months for the car, I was advised that the car had arrived at the dealer. Upon arrival and inspecting the vehicle, they advised that they were no longer honoring the MSRP and that they had a $30k mark up. We requested to speak to the general sales manager (Fernando Lopez Varela) and his response was "I know we agreed on that price but I am not going to honor it." They are the most unprofessional unethical people in the business. They went as far as not providing us the customer satisfaction survey to make sure their rating would not be affected. Jhousse Riera Flores was the sales person and he went as far as stating that he knew from the inception that they were not going to honor the price but that he could not advise us of that despite knowing that we were waiting months for the car because they do that regularly to pressure the person into taking the car with the markup since it is a car that is not readily available.

Because of the pandemic, I was hesitant about buying a car without being able to see it. However, my salesperson Simona was truly the best I’ve ever encountered. She was fast and helped me get the exact certified pre-owned that I wanted. She was patient throughout the whole process, and is super responsive. She picks up and replies right away so that you never feel as if you’reignored. Before talking to Mercedes of Miami, I was talking to Mercedes Boerne and they were the worst bc they didn’t act like what you think a Mercedes experience would be. In other words, service matters and not all Mercedes dealerships are the same. Buying a Benz for my parents was on my bucket list, and because of Simona I can check that one off.

Amazing service ALL AROUND! Santiago set us up with the perfect match. Super friendly and attentive. Best prices and packages in all of Miami

I just purchased a car at Mercedes Benz of Miami with Santiago Espinoza and I had the best experience. He has was wonderful, helpful and hospitality was amazing. I’m super happy with the service, the car and the professionalism . If ever in need of a car please ask for Santiago Espinoza.

Great experience. My service advisor Carlos was very helpful and professional.

Excellent customer service by Jorge Romo, Rafael and Carlos Guerrero. Thank you!

It was a pleasure working with Irina Dvoskina and the Team at Mercedes-Benz Miami. She made the experience extremely comfortable and seamless. I am looking forward to my next purchase with Irina. Strongly recommend it.

Always a Pleasure dealing with Gus in the commercial truck service Dept.

Justin was exceptional. Kept in touch with me throughout the entire service process.

This was the absolute worst experience buying cars in my entire life. I purchased a used 120,000 car and couldn’t get anyone on the phone after I wired the money. The car arrived and in within 48 hours the car had misfires in the engine. The sales department, finance department and accounting department are all horrifically patronizing and antagonistic, yet at the same time incompetent. In the end they essentially stole over 400 dollars from me refusing to uphold their end of an arrangement to ship a car and will not pickup any calls or respond to any emails. I highly highly recommend you go elsewhere this is the classic/textbook sleazy car dealership.

I have had all brands of cars in my lifetime and never have I ever experienced such rude horrible service. I stopped by to get my phone paired with my new GLB-AMG. They took it right in then I was advised that it would take up to 3 hours to pair the phone. I asked for a loaner car and they said they do not have any. I asked if they would pay for an uber back and forth and they said no. So I waited and waited for 5 1/2 hours. The person who was taking care of us dissappeared for a few hours and we had to go to a manager to find out what was happening with our car. They kept saying they were working on it. After being there for 5 1/2 hours the person taking care of us said they couldn't pair the phone and that they would get either a way to do it from Mercedes or they would have to replace the entire system and would let us know Monday morning. Monday came and went and no one called us. When I tried to reach the person taking care of us on his line the number was not operational. I called the dealership where I bought the car in Pompano Beach. They made an appointment with us, told me that if they have to keep the car more than 1 hour they would give us a loaner car. DO NOT GO TO MIAMI GARDENS EITHER TO BUY A CAR OR SERVICE YOUR CAR!

My second time at this dealership for service and had same experience both times. Service rep Steven was and is amazing, he delivers what he promises and is very pleasant to deal with. The person in the driveway that greets customers is not as pleasant to deal with, she clearly doesn't like when a customer "disrupts" her work flow and has a very rough delivery when speaking with a client. The team that washes the car before it is returned to customer have both times I visited returned an acceptable vehicle to me...last year my white car had stains all over the side which had to be buffed out, this time they took my rear windshield wiper clear off the vehicle. The dealership needs to train someone on QC before returning cars to clients .

Been trying to get an s class mercedes brand new style since december 2021. Its not 8 months later and nobody has any clue when we can get one or even see one.

My Advisor was very polite, knowledgeable. The waiting time was very fair. Also, I would like to thank you for the Complimentary Car Wash.

My experience was great. My service representative was welcoming, warm, and friendly. He provided great care.

All the process was excellent. The Sales Manager Stefano Semionescu and the Customer Financial Services Manager Joshua Mathews were extremely professional, with a familiar atmosphere, I received exactly the I was looking for. I am very satisfied with my bought and the services received.

Absolutely the worst service mean rude just wanted to get out by the time the clock rang 5 o’clock

Great place great management Mr. Fernando Lopez always caring.

Very nice experience,very professionals

Awesome service! Made my dream car a dream come true!

The worst experience I ever had leasing a car. Now they super cool ,because have no cars to sell so they think Mercedes in a demand. But, let’s wait when they will start getting shipments. Manager told me:” take your car(which is Mercedes, 6 months old that some safety features not working) and go somewhere else” . Still in shock from there customer service. You get better treatment in a Honda dealership. Definitely never again!

The worst experience leasing a car. Manager told me:” take your car and go somewhere else “So what else you can expect from other team members? I want everyone know how unprofessional they are! I am driving now unsafe car and paying for Mercedes. Great deal, no?

Best dealerships in Miami. These guys go above and beyond to service their customers!

Muy buena atención de loas empleados y sobre todo del vendedor Daniel Ferrera;estoy muy contenta con mi Mercedes

Excellent customer service, very professional in the Sales Department. I recommend them 100%

My vehicle was serviced with excellent customer service.

We recently purchased Certified pre-owned GLC300. Not only they lost the 2nd key for the vehicle, the Driver Assist features are not working. For over a month we are trying to get a 2nd key they ordered. We asked many times to make an appointment with a loaner availability to fix the driver assist and getting run around and nobody cares to follow up. This is the worst Mercedes Benz dealership. We owned Mercedes cars for over 20 years, AMGs, etc.... never had these issues until bought this car for our daughter. How can they certify the vehicle without fully inspecting major features? How can they have no follow-ups at the service? How can they even qualify to work with Mercedes Benz??

The first guy that I was talking to wasn?t knowledgeable about the features of the car and the second guy was the only person that knew something but not enough for the sell if anything Joshua should get the commission from the sell because he was great! But I didn?t have any windshield fluid in the car and because the service was so bad I wish I could return the car!

The staff was friendly and concerned about the quality of serviced provided.

Asome the seller was a great person and very profesional

Couldn?t have asked for better customer service, Walter and Daniel made the buying process so easy

My service adviser Justin was very helpful and honest from the moment I arrived. He called me to inform me the problem with my car and the price. Jesus the mechanic was very helpful went with me to see the problem. They fixed the problem in two days and I picked my car and paid for it. Mercedes has changed for the better the service and the staff. I recommend Mercedes to everyone plus I recommend Justin and the mechanic Jesus great job.

Mercedes-Benz as a brand speaks for itself, but its exceptional service speaks louder. In saying this, I must thank my service rep Yorlian Santiesteban for his courteous and professional service; clear explanations, straight answers, timely follow ups and problem resolutions. He is the best.

My experience was awesome I would definitely refer a friend or family member to that location I love Mercedes Benz hopefully in the future I can upgrade my Mercedes to a newer year with no problem thank you you guys are awesome

Quede muy contenta con la atención y ayuda que me dio el vendedor en este local de MB,sin duda que lo recomiendo 100%

Cesar Leon is the best in the service department… Very helpful and always answers all questions..

Great professionals en especial Manny Fernandez y Joshua Mathews very aware of everything, they offered me great deals,Joshua made the whole process very easy y rapido, Manny pendiente de todos los detalles del carro y servicios son un gran team, mis futuros carros saldran de la Mercedes.

Service is perfect but your price is high.

Santiago was amazing!!! Help me with everything to buy my car!!thanks

Very good attention by gustavo giralt I will recomen to a friend

They are very helpful when there is a problem

Mr. Steven Adams was most helpful.

Muy buena la atencion vendedor.

Decent but for the current time due to the shortages of chips

Best customer service ever, I'm been a customer for the last 4 years never had an issue, . every body is on point from the service advisor to the loaner department to the cashier, the valet people, the mechanics, the sales department, parts, etc. . every body is excellent.

My car was towed there to replace a tire and I had to wait 2 days to get it. One of the receptionists told me that my car was ready when it was not so I had to take an Uber there and back home. I was not offered a loaner car. I had to get a ride to the dealer to get the car when it was ready. The Service manager was not helpful. However Carlos was helpful.

I Driving my 3rd Mercedes Benz in the last 9 years Super Happy Bests Cars I Ever Had . Truly a Big Fan from Now On . The Service at Mercedes Bens of Miami is Outstanding starting with Sales Person Francisco Valderama till the Services agents Steven or anybody I need They Rock . Hardly Recommend Mercedes Benz of Miami .

Please do not use the service department at Mercedes-benz on 167st. The entire tag was stolen and they stated they are not responsible. Now a white BMW is riding around with the tag. Shame on your negligence Mercedes. I now have to fight tickets in my name due to the person running red lights with my tag. I have tried everything to resolve all these issues from having the car serviced here. Shame on you all. An $800 jib ending up costing nearly $2000. Car was ransacked and items are missing. What happened to luxurious service?

Excelente servicio del encargado de mantenimiento Sr Luis.

The car of my dreams, I am so happy with my MB. Excellent service of the dealer

Customer service was very good and clean would highly recommend Mercedez of Miami to family and friends I don?t have to worry about after market parts being put on my car and the clean and sanitize it before returning it to me I?ve tried another mechanic to try and save money only to fine myself spending mor money to correct what I was trying to save so I recommend that always take your vehicle back to your dealership

Excelente experience buying a Car. Fantastic team lead by Mr Fernando Lopez. Simona was fabulous!!!! Recommend without hesitation.

Last Sunday my tire got busted, I don't have spare tire I guess because I have "run flat" tires. Put the car on a flat bed. Since it was Sunday afternoon, the security guard stubbornly wont let the truck enter the dealership's parking lot to drop-off the car. I called Gus Cosio, service department, and Gus too talked to the security on the phone, still, security guard wont budge. Gus offered to drive to the dealership to handle the situation. Luckily, we were able to solve the issue with Gus having to drive 40 minutes. The fact Gus was willing to drive speaks volume of Auto-Nation and Mercedes team and their customer service culture. Thank you gentlemen.

I Had a very professional Service Adviser, took care of everything my car needed

Por supuesto que recomiendo Mercedes-Benz of Miami

It is a pleasure to be now part of the Mercedes family. I was a member with BMW, however, Mosies was able to tear me apart from my first love (BMW). Mosies is very knowledgeable, and very personable. I had a stress free negotiation and I walked away with my new ??. I am looking forward to receive the same VIP treatment moving forward.

I used them for a pre-buyers inspection on a 2017 SL63 AMG I was buying sight unseen and am glad i did! Not only were they great to work with, they were fast, incredibly thorough, they found costly issues I would have never known existed. Special shout out to Gus for his help and professionalism!

Do you want service like no other? Come to this dealer. No waste of time. Tell them what you want and they deal and work it with you. Sales Agent Ernesto was patient and very professional. He gave us options and a variety of Auto selections. Finally, my vehicle was placed on order and waited only 1 week. I love this MB. It has been my dream car. Thanks Ernesto and thanks to the staff.

I did not receive any paperwork showing what repairs were done to my vehicle.

My advisor Mr Steven was professional and kept me informed of what needed to be done with my car,I would be glad to go back for services because of his help

The attention and service from Rafael was excellent.

Excellent dealership. Nino provided a smooth and easy buying experience, very professional.

Great Experience, Yoyo is always willing to help and make it a great experience.

Nice place and great customer service!

El servicio de taller de Mercedes Of Miami no es recomendable

Appointment was met on schedule and estimated time was beat by one hour and15 minutes. I was very pleased

I am very satisfied with the excellent service . I am very thankful

Excellent customer service,? facility quality repair and overall ?!!

On Thursday, April 29th, I walked into the Mercedes Benz of Miami looking for my previous Salesman, Mr. Campbell only to find out he retired. I was met by Mr. Melvin Cabrera, he greeted me with a huge smile. I was not there to purchase a car, only to look at a car (Mercedes GLC 300) that I was going to purchase in Naples that Saturday. Low and behold the car I thought I was going to Naples to purchase turned out not to be the car I wanted. The car I wanted was parked in front of the Merecedes Benz of Miami dealership when I arrived (almost as if it had purposely place there waiting for my arrival). I asked Mr. Cabrera if the car was available he stated yes. From start to finish Mr. Cabrera was very professional, he worked very hard to insure that car would be mine. After the purchase of the car, Mr. Cabrera stated I'm not just your Salesman, anything you need to know about the car you can call me. I NEVER had a sales experience like that ever; and this is my 5th Mercedes. A very Professional, very attentive to detail salesman. I have always had a GREAT EXPERIENCE at Mercedes Benz of MIAMI. I can't say that for all Mercedes Benz dealerships. But Miami has ALWAYS been a favorite of mine.

I was punctual and they told me to wait one hour and I had to spend 5 hours. Waste my whole day, and the cost of the services was outrageous.

When it comes to blame game and shell games they are the king st automations. A lazy seatbelt and management they does not show till well after opening and then makes you wait with a blame game. Autonation is not a single team ....

It was great making the appointment and communication with service rep.

Mercedes Benz of Miami Costumer service department of number 1 taking care the Costumers

Excellent from the minute I arrived till I left Justin Almonacid was very professional and polite it was a pleasure to work with him

After running my credit I did not hear from Alina or Alberto for over 5 days. Once we called back to inquire on what was going on we were treated super unprofessionally by Alberto who yelled at me and cut me off as I was trying to explain my frustration and confusion with the whole process. I then called back to speak to the GM to voice my concerns and he assured me that he would address this issue and that he would call back, that never happened either. The lack of communication on their end and vagrant disrespect towards me is unacceptable. It's not okay to be treated this way by folx who are supposed to be helping me and my husband purchase a new vehicle. This whole ordeal left a very sour taste in our mouths with ever engaging with Mercedes Benz in the future. As a previous Mercedes Benz owner I went back to MB because my experience a decade ago was so pleasant and inviting, but this MB dealer of Miami has turned me off completely and I will likely never return as a customer.

I was taken care of perfectly!!! I brought a list of things to be checked out and fixed!!! Gus took care of me , and as always, took care of every single thing I asked about!!! I come to this Mercedes dealership because I am so pleased with the service and the professional way things are taken care of for me !! I certainly would recommend Mercedes-Benz of Miami and Gus to all my friends!!! Sincerely Ann Banks

Great service and availability

It's been a week since I bought my car. One of the worst decisions I ever made was to buy a used car from this business with cash. The half-truth about paying in-full with my debit card should've been the sign for me to end the deal. The vehicle malfunctioned after driving about 700 miles. It's currently in the shop at another dealership. Unfortunately the return policy is 250 miles. Additionally, the front right fender fell down. My assumption is it was glued in place for presentation for the sale. Very deceptive! take your business somewhere else!

Fast, reliable and the personalized service was the best part of the whole experience. Availability of tires was relatively fast but the attention to detail of the service staff was great. Rafa M did the extra mile every time I had to bring the cars to service.

For some reason MB of Miami Service Department thinking, that if you own MB - they can make unreasonable charges on very basic services. (as example - starter battery replacement) 1. Any MB USA list price for the battery is $260. MB of Miami $333 my question is why is $ 73 over list price? Answer was: "Installation fee, recycle fee and something else". Usually You got paid or discounted if you bring battery for recycle! All places I was replace the battery in my life installation always included in price you pay for the battery! 2. When you do check mark, that you want your estimate in writing, adviser bring you piece of paper, where you can see ONLY battery price plus tax. And when I mentioned about 10% discount coupon I'm received - he said that is not a problem, manager will apply for you. 3. So, finally everything was done, adviser calls you to the casher and hands you paperwork, where you surprisingly see different and much higher price! So you have + $67 labor (to already explained $73 labor, installation) plus $44 "shop supplies for repair order" What is shop supplies $44 for replace the battery??? In my case is clearly ripping off for unreasonable and simple service, like replace the battery... I have good relationship with director of services. He is always trying to help, but in this time I'm very upset and disappointed.

Rafael very professional

Excellent ,knowledgeable and friendly salesman. Gustavo Giral

Professional and fast quality service like no other.

Very disappointing experience. Not what you expect from a high end luxury car dealer. The Covid protocols were a joke.

Great job, wonderful service consultant, timely service.

Great suv great cus service looking for a Mercedes .Mercedes Benz of Miami is the best place

Rafael is a great asset for the company. Keep up the good job.

Excelente service from the service advisor and service team.

ANDY is a true gentleman and a professional. I highly recommend his knowledge if you need service,

Great experience. Absolute professional attention in a very competitive business. This is the only place for us to buy or lease a vehicle .

Nobody told me what was the problem with a new car, less than 11k milles that stop working, not feedback on the repairs. The car was dirty after the repairs, was not even Desinfect being on pandemic. Make me think that MB was not the best option.

Excellent attention, honesty, transparency and speed

Melvin Cabrera really great guy! Kept in touch while I waited for my GLE to arrive. I give him 5 stars ⭐️

My brand new 2021 E 53 amg broke down and completely died after only 600 miles on it. My pervious car which was an e400 also had engine starting issues multiple times but that is another story. I was waiting since 10:30am to have my car towed by roadside assistance but eventually had to call my own tow truck company because it was 8:30pm and Mercedes still couldn’t find the cheapest tow truck company to tow my car. Do yourself a favor and just get a Kia. Much cheaper and same exact quality.

Steven Adams was extremely helpful. I went in to do my annual Service B for my GLA250 and he advised me on additional services that needed to be done. Mr.Adams Customer service was exceptional. I NEVER have any issues with Mercedes-Benz of Miami. I always recommend my friends and family to this dealership whenever they are looking into purchasing a vehicle or making inquiries. Thanks sooo much! I appreciate the service.

Great experience overall, friendly,helpful service

Great Autonation ! Dedication, passion, solution, effectiveness.

Working with Albert Magallon was an absolute pleasure! Albert is extremely patient, we never felt pressured to make a decision, and most importantly, a professional, who knows the car business inside and out. Albert made the car purchase easy by offering a complete walk-around of the car to make sure there we were sure there no surprise once we received the car. I highly recommend you talk to Albert if you are considering buying a new or previously owned automobile

Cesar Leon me ha atendido por casi dos años es muy profesional educado y considero hace muy bien su trabajo siempre soy atendido con prontitud y calidad

Great sales associate - Gus Giral - he was super helpful and friendly!

My new car came with a few details at the painting, but the dealer acted prompt to solve this situation. I?m very pleased.

I was looking to do a trade in for a car with more excitement. I am beyond happy with the quality of service that Wilber provide even so that I?ve told all my friends and family that if they want a mercedes to go to him asap! Honestly best car shopping experience I?ve had

It was a wonderful painless experience. Thank you Francisco Ochoa.

Mr. Ricardo is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.

Excellent services! Salesman Pinder Perez was extremely professional! He was very knowledgeable and polite. He answered all questions with patience and wasn’t pushy! Wonderful buying experience!

Mr. Ricardo is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.

Mr. Ricardo Vargas is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.

I had a wonderful experience purchasing my first Mercedes-Benz! Manny Fernandez provided me with excellent service! As soon as I arrived we went over to look at cars and he explained all the cars features and he was patient when I was trying to decide which vehicle to go with! Manny walked me through every step of my purchase, while answering all of my questions. I am extremely happy with my decision and most importantly the customer service because he made my car shopping experience a great one! I HIGHLY recommend visiting this Mercedes-Benz of Miami dealership and asking for Manny Fernandez!

Francisco went above and beyond to find my car. I live in Indiana and my local dealer could not find a car for me. I had a few specifics I was looking for in my new Mercedes so it was a bit challenging in a time of covid and car shortages. Francisco had my car shipped to Indiana from Miami. It was definitely a different experience buying a car remotely! Walter from finance however was a different story. I had my own financing so I guess he had better things to do, I would not want to deal with Walter again. I felt bad for Francesco having to pick up after Walter dropped the ball on sooooo many occasions. I honestly would have just said “forget it” if I wasnt desperate for a car. I met the transit driver at 8:30 pm on an icy snowy February evening in a dark empty parking lot. Seemed a bit surreal. Not like the normal purchase experience 🤣 I love my new car with the wood grained Steering wheel❤️ It was worth all the stress in the end. Thank you Francisco

I do live in Highland Beach , Fl 60 miles away from the Mercedes Benz of Miami, and anyway I have been taking my car to this location for the past 6 years, Ricardo Vargas as a Sales Advisor is my favorite person in the entire Miami for getting a new vehicle, through him I was introduce to Andy Garcia the best service advisor all over Florida, this people is extremely professional and kind...Andy always explained to me very well with details all the service and prices and timing that my vehicle will require. Also he in checking on my re-calls and he send me remains about bringing my car to their service He has always on the right time everything ready and he is very prompt. I won’t changed my dealer for buying or fixing a car just because of them! People with an excellent service is what all matters.

Alberto Was professional and very knowledgeable great customer service and help us a lot. He showed us all of the cars features and what they do and to go again so he can teach us more. You should consider giving him a raise.

Visite el Concesionario.mercedes Benz. Me atendió el señor , Manny Fernández un gran profesional en su trabajo lo cual me sentí muy agradecido por su trato y por su profesionalidad

Contacted the dealership ordered a 2021 MB GLE 53 AMG. They called me as soon as it arrived which was actually sooner than expected the whole process was smooth and effortless . From the salesman Gus to the finance manager in and out and the delivery was much quicker than I’ve ever experienced. Thanks to Mike , Gus and the rest of the team at Mercedes Benz of Miami !!!!!!

Great service fast response happy with néw Mercedes

I had to take my vehicle for maintenance and it was very convenient the sales rep was very kind and went over every detail with me.

Great Service! Andy is great, he is patient and honest!

I purchased a used vehicle from this dealership in Miami, I live in California and relied on my sales person Albert Candelario to be my eyes and ears for me as I never saw the car in person. Albert and I had many conversations about the condition and history of the car including photos and service records. From the Moment I put the deposit down on the car until the final paperwork was signed was about a month. Albert assured me he went over the entire car and had anything wrong with the vehicle repaired. A small door ding was repaired the headliner was replaced and one of shocks replaced as well as two tires. After several weeks of communicating about the car and the work performed, the car was ready to be shipped and documents sent to me. When the paperwork arrived AS IS was included which was not apart of the negotiations. I didn?t agree to this nor did I sign it and the transition was completed and the car shipped. The day the car arrived I had it inspected by my mechanic and was shocked to find out the entire car has rust! Every metal service under the vehicle and hood including the metal between the windows has extensive rust damage. This was never disclosed! I immediately contacted Albert Candelario and requested the car be returned for a full refund or monetary compensation for this blatant nondisclosure. I did NOT receive a Response! I have email and called his managers Gustavo Figueroa and Julio Cardozo on a daily basis and have not received any communication NOTHING. The car also had a dent in the right front fender, the right front tire pressure monitor not working and only one key was delivered when I was told the car had two keys. DO NOT MAKE A PURCHASE FROM THIS DEALERSHIP!!! Extremely dishonest and unprofessional.

This was my second Mercedes purchase and it been the most pleasant experience I’ve ever had purchasing a car. I am grateful to have had Gustavo as my sales representative. It was painless efficient- I literally walked in and walked out in less than two hours. The sales representative was very attentive to me. The level of customer service he provided surpassed my expectations and for that I am grateful.

This has been the most pleasant experience - I’ve ever had purchasing a car. I am grateful to have had Gustavo as my sales representative. It was painless no hidden information and very attentive to me as the customer he surpassed my expectations and for that I am grateful.

Service person was exceptional, he went above and beyond to ensure all my concerns were addressed.

Steven was very helpful throughout the process keeping me informed and giving me options and costs before each repair was started. I have a 12 year old AMG SL63 limited edition and it was due for several maintenance overhauls. They were completed on time and at t or below the estimate.

My experience is always the best when I am working with Cesar Leon. The service has been excellent and I have been going there for a very long time.

They open early and my service person was very nice

Overall, excellent customer service and buying process.

Super complacida con los servicios de Manny Fernandez. Es el mejor, super recomendado🤩💯

Very good costumer service

I called to schedule a repair and the person that answered the phone was EXTREMELY rude and disrespectful. I didn?t know the service advisor name and the person that answered the phone became impatient and hung up the phone. I called back several times back to back and NO ONE answered the phone. I had to go in person to speak to a service advisor. This is the FIRST and last time I will visit this location.

My advisor was amazing!!!!!!! He was very understanding and friendly.

I loved my experience at Benz It was very good Nd the wait was very short

Overall a bad experience. Do not come to this location

They put a 245. 40/ r 20 on my rear of the car when it was suppose to be a 245 35/r20. The 40 are much cheaper then the 35 and they charged me the 40 price. Shame on the dealer for being crooked

My experience was Excellent Steve help me right away and took care of everything for me thank you and see you again steve

I went to service my car, Mr Steven Adam's took care of me, he was very polite, patient and easy to talk to

Bought a GLC 1 year ago, CPO. Good price, good condition. Or so it seemed. Within 12 months and after 4000 miles we had to replace the fuel lines (smelled of fuel when heating was on), pads and rotors, steering wheel adjustment didn?t work, AC needed repair. Brakes and fuel lines not covered. The rest, not solved. And no loaner or pick up and I delivery offered. Last time I?m buying a Mercedes.

It is my first time purchasing a vehicle through your agency and has been the most OUTSTANDING experience. Daniel is an excellent professional and great asset to your sales business as well Joshua in the financial department. Great people!

Service seems to have converted to sales, two consecutive visit’s caused me to leave with air-suspension issues that did NOT exist. Additionally, beware of recommendation vice necessities (Service to valued Customers over service commissions for up-sales).

Andy Garcia was very professional and helpful with my car service, he made sure my car received the services it required. Will definitely call him again next time!

Overall service very good. Prompt services on arrival and departure.

Andy Garcia provide best service

Fue todo muy claro ya que el vendedor hizo todo muy bien para que yo decida rapidamente y hasta el final me acompaño en todo

I came in for 3 bulbs replacements for my ML and agreed to pay for the service. However to my surprise, it was done real fast and not charged.

Stacey was an absolute pleasure to work with. Thank you!

Carlos was excellent. He is so personable. First I met him for my 4th service and then he helped with my door panel, which was covered under the warranty of the car. He gave me his cell phone number and was very responsive to my texts. He arranged for a loaner. I hardly waited at the showroom. Very prompt service and explained me everything in very simple terms.

I was treated with kindness, and the service personnel seems to care about their customer in making sure that they understand everything that they will to do to fix your car.

My experience was great and amazing. My service advisor Steven Adams was pleasant and helpful. He explained everything in total details and ensure a timely return of my vehicle.

Excellent service! Thank you Steven Adams @Benz Miami!!!

Excellent experience at Mercedes Benz Of Miami. Clean facilities and well Prepared for COVID. My Service Advisor was Rafael Marzo. Very professional and knowledgeable. Explained everything and answer all my questions. Rafael is an asset to Mercedes of Miami. I highly recommend this Dealership to anyone looking for great service and great customer service.

I gave a low score to the buying process because when I bought my vehicle 3/20 the person that handled my purchase was not that interested in what I wanted he only wanted to sell a car and more concerned with his trading for the day. This particular dealership does not have many sales people of color majority are spanish now so that is probably why I was given the nonchalant attitude. I had to go back there for something and I called prior to going and had to wait over an hours . Not was not acceptable. I've taken my car for tune ups and the car is suppose to come back clean the mechanics grease was all over my vehicle so that simply means that the mechanics are lazy to clean up after themselves and the car wash is not doing a good job, I gave a cleaner car than what I got back,

Excellent care and knowledgeable

Mr Garcia was very knowledgeable , friendly and very helpful. It made my service process easier than it?s ever been! Thank you Andy Garcia

Fare experience considering the covid-19 measures. But disappointed as I expected more courtesy point to point check since my previous visit, i.e.: Replacement of wind shield wipes. Ck of fluids, etc. Now My vehicle inferior was damaged above the break pedal, now is difficult to fit and place the foot when trying to break.

I enjoy go to this location. Rafael make my day, he was super nice, friendly, kind, explain everything to me with details, answer all my questions and earn my business because for sure I will be returning soon to do another maintenance that I needed. Before go this location, I visited Pembroke Lakes location and I did no have that luck how I get here so I really recommend go to this location and ask for Rafael?s help. Thanks you Rafael, I wish everyone provide the service that you provide.

I recently bought a Cadillac ATS from Mercedes of Miami and I am beyond satisfied not only with the vehicle but the overall service. Since I first walked in, to when I drove out, the staff and service was excellent and helpful through the entire purchase. Alina, the sales consultant who helped me was very knowledgeable and attentive, definitely one of the best. Her boss Mr. Ralph, was also a very helpful and consummate professional who got me the best deal and met all my needs until I was 100% sure to purchase. There was a radio issue with the car, but after I notified Alina and Mr. Ralph, they immediately took care of that problem and when I got it back it was restored to perfect condition. I am completely satisfied with my new vehicle and the experience. I would totally recommend Mercedes Benz of Miamj to any friend or someone who wants not only a great vehicle, but an excellent experience.

I was ver pleased with the customer service that I received while I was there.

Yo recomiendo que vayan y se compren un carro el servicio es muy profesional y confortable te hace sentir seguro y confiado es muy bueno el servicio se lo garantizó

Super easy and straight forward. Called me about 4 hours later and car was ready and cleaned. Paid and left. As simple as it sounds. Thanks so much MB of Miami

Excellent service, very professional and gentle. Punctual

I recently purchased a pre-owned 2014 BMW Z4 from these folks. It was the best experience I have ever had with a car dealership. No haggle price, full 3 month 4000 mile warranty. Accompanied by our sales associate, Alina’s, genuine concern for making sure my car was totally ready to be sold as a representative of a Mercedes-Benz of Maimi pre owned vehicle. The service department repaired and or replaced everything found on their vehicle inspection list. Even other items like a long scratch and minor body damage in the front bumper were repaired before I took possession. I will be giving this dealership and Alina our sales person a 5 star plus rating. 🌠🌠🌠🌠🌠+

Jhouse was a top notch professional at all times from the beginning of the process. My partner and I ordered our cars from last year and Jhouse kept us updated and made us feel comfortable at all times until the end. He also made himself available always to us and even after the sale was done he was very helpful and gracious to teach us the functions of the car.

I recently purchased a pre-owned 2014 BMW Z4 from these folks. It was the best experience I have ever had with a car dealership. No haggle price, full 3 month 4000 mile warranty. Accompanied by our sales associate, Alina?s, genuine concern for making sure my car was totally ready to be sold as a representative of a Mercedes-Benz of Maimi pre owned vehicle. The service department repaired and or replaced everything found on their vehicle inspection list. Even other items like a long scratch and minor body damage in the front bumper were repaired before I took possession. I will be giving this dealership and Alina our sales person a 5 star plus rating. ?????

Ended up selling this car as I do not need 2 cars during the COVID pandemic

Steven Adams , Advisor was efficient, friendly and met my customer service expectations. Thank You!

Make sure you go see Lino! He has 27 plus years in the business. He is there to make things happen. Thanks again Lino!

Service and quick repairs on my automobile was excellent.

Atención, material disponible, gran atencion

After waiting several days for my car to be ready (now the third time I had to take it in after my purchase in April - considering it was a brand new car, it had 3 factory defects), I returned to pick it up and return my loaner. The issue wasn't so much with the service or the rental, but with the return: On a Friday several weeks ago, I recieved a call that my car was ready, and I explained that it was too late to go in and could I pick it up on Saturday? The service rep stated that was fine. So I went in on Saturday, was told to go to the desk next to the rental desk to pick up the car and after waiting for some time, and after someone finally showing up, she asked me who called me, I couldn't recall the name and she starts looking for the paperwork and basically tells me, "Sorry, there's no paperwork here for you," as if that were my problem somehow that I needed to solve. So I reiterated that someone called me and that it must be there. She kept looking and told me again, basically asking me to come back another day, since there were few people there. I suggested she might want to ask someone, so she reluctantly asked someone who apparently helped her to find the documents. She then comes back to me and just hands them to me as if I were a bother, doesn't add anything else, like where I need to go next. Since I'm not a mind reader, I didn't know who I had to see next. I asked her what I needed to do, so she tells me to just pick up my car at the service after I show them the docs. I then pass by the rental desk and ask them if I needed to do anything and they said yes, that they would note I had returned the car. Thank goodness I took it upon myself since the first girl basically told me to just leave and didn't mention going to the rental counter despite the fact that I told her I was returning a rental. She basically acted like I was wasting her time and keeping her from going home. This is the type of service I would expect at Carmax, not MB.

The service personal is great

The service writer was polite, divergent and informative

Very prompt, cordial, and professional. Also, left my brand new glass water bottle in their outdoor area, and I figured it be lost. Got a call a couple hours later about how they had found a water bottle they believed it to be mine! I was ecstatic! They kept it for a whole week until I had a chance to go back since I live a bit far! 💯 recommend it!

The service was satisfactory. The wait time (after the car is take ) of 3hrs for a simple scheduled maintenance is a bit problematic however.

In terms of my service experience, I brought my car in for service, they completed the service, but my service rep did not speak with me about the findings or recommendations. I later reviewed the paper work, which states two of my tires need to be replaced. What’s the point, of service, if all you do is do the paper work and not speak to me about it. This is the worst service I have ever received

Fire william Ralph on financing hi is lair

Horrorific especially w Mr Ralph william on financing Mr Ralph lair from a to. Z on the process. Shame for MB of miami

Los recomiendo por que son muy profesionales , el servicio al cliente es muy bueno , están pendientes de todas tus inquietudes para poder ayudarte y salir los más satisfecho posible , la verdad que yo salí muy complacida !!!

Guss is the best!! He is always helpful and so knowledgeable. He has a customer for life

I was very satisfied with the service I received. Customer service was very professional and knowledgeable.

Carlos in service department is very knowledgeable, and tremendously friendly, professional, and helpful.

Service dealer was very personable and professional , Called to update us on quick repair

The absolute most pathetic and horrific service experience I have ever encountered from a car dealership in my entire life. I’ve owned many new German cars. First owner of an $80,000 GLC300 4Matic. I just purchased my lease with remaining warranty with the intention of giving it to my son and leasing another Mercedes I want this month. I drove in to Mercedes Benz of Miami very recently to have legitimate issues addressed including a drivability failure which occurred only 6 weeks after purchase and deserved serious attention. Warranty work was approved after receiving a phone call and email. A day later, I received another email stating all warranty work is being declined and that I’m responsible for $5500 in repairs while the vehicle is still under warranty. This is after being informed warranty work was approved. Shockingly, I called Mercedes Benz USA customer service to appeal for assistance and was flatly declined and treated very poorly by them as well. Appalling customer service, I was treated so badly I will never purchase another Mercedes Benz in my life. Both Richard Suarez (Service Manager) was extremely rude, combative, cut me off in mid sentence and hung up on me claiming he had other people to call! Cesar Leon (Service Advisor) ignored my phone calls afterwards. Extremely awkward because I was nothing but courteous and polite in asking them to assist me with what any other dealer would recognize while my vehicle is still under warranty. Mercedes Benz’s motto is the “Best or Nothing”. I can honestly and truthfully tell those reading this that I got the “Best” of absolutely “Nothing” at all. “Caveat Emptor”. Buyer Beware! Truly mortified by this most awful experience that I would have never expected from a seemingly luxury brand. My vehicle completely failed me and Mercedes Benz will not back their product, they would rather place the blame on you instead.

We are very happy with the service received at Mercedes of Miami. Our Mercedes Sprinter van was purchased at a different location, but we brought it in to Mercedes of Miami for two different repairs. Gus C., our Service Manager, made the process easy and painless. He was able to answer all of our questions about the repair. Gus was friendly, personable, and patient with my questions. We were not overcharged for either of the repairs, and there were not any "surprise" fees. 😍

Great! Phenomenal service! Steven Adam ensure my car was repaired properly!

Everyone was very attentive from the moment I arrived to drop off the car. I wasn?t there more than 10 min. A few hours later the service MGR called to advise my car was ready. When I returned for pick up everyone was once again quite efficient. Excellent experience!

I love that the time given for the car to be serviced is accurate. My only opinion is the price for the services is a bit high. I do not think that the labor should be more than the parts and an extra fee should be charged to the customer.

All Service was on Time and Excellent Attention !!

I got a flat tire so I drove in the the dealership without an appointment. They replace the tire for free because I got the tire/rim warranty with my leased vehicle.

Very Friendly and Helpful. More power and God bless.

Service... Yoyo, great guy

Irina The sales person is fantastic but Vanesa the financial person is so brutal and push me to buy so many things extra to make money and I call the next day I buy the car so many time she never answer I?m do disappointed I will never recommend to anyone to go to this dealership I?m so sorry for Irina that is an excellent sales person and so friendly .my opinion is nothing to do with Irina

Great work was very happy with service and with the agent who helped me with the service of my car

Excellent timing and very kind attention. Clear explanation of the service the car needed.

I was satisfied with the service I received. The customer service representative was very professional, knowledgeable and helpful. He listened to my requests and answered my questions as honestly as possible and he was very patient and not pushy.

Me encanta MB of miami ,la atención de todos ahi hacen que me aga sentir super bien en cada compra de mis carros ya llevo mas de 7 años y no pienso dejarlos nunca 🥰🥰🥰🥰

Yo yo was Amazing. Quick and straight to the point. Amazing service.

It wasn't first time I was at Mercedes Miami. Service people are always professional. especially Mr. Yorlian Santiesteban. I will always recommend to visit this dealership for all kind of repairs...

Fui y la atención fue súper buena, los recomiendo 100%

Gustavo Giral was a pleasure. Extremely knowledgeable and professional

I was very well take care of. By the sells person and financial department. It was all very fast. I did not have to wait much like in other dealers.

Excellent services I like to much this dealer is the best one in Florida

Worst experience ever worst service no sense of urgency for customers no mask no solo al distancing at all, I made an appointment at 10:30 am I arrived at dealer at 10:20 am and left the dealer at 3:00 pm for a simple oil change so what’s the point of making an appointment they have no customer service at all worst dealer ever !

Excellent customer service from Steven Adams, as usual

Great customer service. Overall very pleasant experience.

Mercedes does what they are supposed to - no surprises. Returned car so clean. No

I am in California, try to buy a car on this dealership, bad service, paid in full at 3week, still not receive paperwork to sign and pick up the car . Sales ,sales manager Julio and finance don’t want to solutions the problem. not recommend buy car from this dealership, Sales person lied Customer

VERY BAD FOR SALES SERVICE , PAID THE CAR IN FULL FOR 3 WEEK BY WIRE TRANSFER , AND I AM IN CALIFORNIA , STILL NOT RECEIVE CONTRACT TO SIGN AND CAN'T GET THE CAR OUT SINCE THEY HAVE NOT SEND THE CONTRACT TO LET ME SIGN AND SEND BACK TO THEM ,NO RECOMEND TO BUY CAR FROM THIS DEALERSHIP.

Luis Martinez helped me with the purchase of my new 2021 Mercedes. He is amazing! Great experience !

I was nervous about going in to this deal. It was a used car, but Stefano made my experience the best. He was completely upfront and told me that the truck had flaws. I was ok with that. I would say that if you want to purchase a car go to Autonation Mercedes Benz off of 826. That service and care that I received was just like I was purchasing a brand new Benz. I was treated very well.

service great, gus does a wonderful job

Excellent service, pricing and product. Couldn?t be happier.

Estoy muy satisfecha con la atención de Manni Fernandez.

Fort Lauderdale AutoNational provides great customer service

El peor dealer de Miami. La atención es malísima. El servicio de lo peor, nunca tienen un carro disponible ni cuando el servicio dura un día. Se paso mi carro un día en el dealer y al otro día recibí un email que le faltó hacerle el alineamiento. Todos su trabajadores se creen mejor que nadie. Se la dan que son Mercedez para venderte un carro en lo más caro pero para el servicio y la atención no tienen estándares.

Sold my old CLK320 tow Autonation at MB of Miami. Smooth transaction, great service.

My tile was damaged and I had to replace it through the insurance process they were very helpful

Great customer service from Shawn My ca tc was repaired. Coffee and other beverages were offered

I worked with Carlos who was beyond caring, so helpful and very respectful of the chaos I was in because of the nail in my tire. He took care of replacing the tire within an hour and a half which was really great given that I did not have an appointment and the service people were so busy. He checked on me several times and gave me an update. The price for all the work and the tire replacement was high but I had no choice; when Carlos came back to me at the end he was happy to tell me that I had saved $70 on what was originally quoted. I was so grateful!

Their lack of informing me on the tire maintenance package. I was informed that I have a package that covers brakes, alignment, rooters things associated with tires but not a tire packs. I was never told anything about it being separate and I was rudely told that I assumed that it was included in my package. And I questioned the director who said that to me if that’s the case isn’t it the sales associate job to inform me? They refuse to work with me and I’m willing to still pay for the package in full and their refusing to allow me to pay.

Great experience, good service , and nice people and so happy with my new GLB250 thanks to Ricardo Vargas

Their lack of informing me on the tire maintenance package. I was informed that I have a package that covers brakes, alignment, rooters things associated with tires but not a tire packs. I was never told anything about it being separate and I was rudely told that I assumed that it was included in my package. And I questioned the director who said that to me if that?s the case isn?t it the sales associate job to inform me? They refuse to work with me and I?m willing to still pay for the package in full and their refusing to allow me to pay.

I'm very pleased with Auto Nation! I purchased Mercedes, Model SLC 300 from them in 2019. The car is running great. I've just taken it for a 2nd service. Their technicians are competent with good public relation's skills.

Me compre mi carro ,muy buena atención y muy amables todos los recomiendo 💯

Sales rep was fine. Would have liked to have the ?extras? and costs a few days before signing documents. Time for me to consider.

I was taking my car to do services and I could find a deal in a new car , increasing just a little my monthly payment.

The Service Representative that assisted me was a sweetheart, and very professional. She was amazing!

Welcoming staff with current health safety measures in full effect ?. The buying process is pleasant, pressure-free. The selection is plenty. The price is right (better than MB of Cutler Ridge and Coral Gables) no hidden charges, clear pricing break down. The complete purchase process to the time I drove away in my new car was fairly quick.

the person who attended me was one of the best since I am buying Mercedes, excellent!

Just purchased a 2020 S 560 , the people there are the nicest to deal with, they are not pushy like others, very helpful, you feel that they are on your side , not taking advantage , I highly recommends this dealership, I definitely feel that’s my place.I’ll let you know in the future about their services

I was appreciative that the process was accelerated as I had to wait. However I have a question since keys to a 2021 GLC 300 was I suppose to keep it. Hey, your policy says I was responsible for what I left in my vehicle??

Cesar is amazing, friendly, truthful and responsive. Thank you.

They are very knowledgeable and nice to people. Andy Garcia was very nice and helped me a lot with everything. I would definitely recommend the services.

Best customer service! I love my Mercedes A220. Thank you Joel. Happy holidays to you and your family.

Door-to-door drop off and pick up service. Clean and efficient during this difficult time.

I went for my four year maintenance service and found out hat it took 5 hours. As I had not reserved for a loaner Mr Yolian Santiesteban offer me that he will see personally that they do it in three hours and exatly 2 1/2 hours latter he came with my car fully serviced. Congatulations Mercedes Benz Of Muami and thank you Mr.Santiesteban for the great work in making life easier to your cluents

Friendly services, crew answered my questions with confidence and resolved the issues.

We had an issue with our Sprinter van and they diagnosed the problem and fixed it for a very reasonable price. Their customer service is amazing, thank you Gus! It's nice to have a place you can trust, with great mechanics.

Great service from the minute we walked in the showroom. Santiago Espinoza went out of his way to show us around until we found the car we wanted. In the end we were very satisfied with the treatment and the deal we made so we drove home in a brand new GLC 300. Thank you for the great experience.

great customer service! J house is the best!!

Stacey was awesome saleswoman. Very knowledgeable and patient with me.

Went to my annual service check. Would like to point great service and outstanding work ethics of Andy Garcia who went a few extra miles to make sure everything I asked for was done perfectly and in timely manner. Customer service provided by Andy meets all expectations set by Mercedes brand. It is a high level of service without hesitation. Way to go!

Selection, test drive, financing, registration, transfer of plates done competently and professionaly in a few hours. Even flatbed delivery- - a great convenience. Courteous, respectful, and patient attention by agent, Ricardo Vargas, and all at a very fair price. Thank you, Ricardo!

All very professional and good service from the writer to the service persons.

Let me begin by saying that this is the first review I have ever written. I went to the dealer on November 2019 to lease a Mercedes Benz CLA 250. I have never experienced so many issues with a car before, and never thought that this would be my experience with a Mercedes car. Two wee after I got the car the check engine sign popped up, I took it to the dealer and the person I spoke to told me if was probably because the gas lid wasn?t closed properly and said it should turn off in a couple of days. I wasn?t convinced with this answer but left and ended up taking the car the next week again because I never turned off. I left the car for 2 days and they fixed it. After a month the car started making some weird noise on the front left wheel, I asked my dad to please take the car for the third time to the dealer so they could fix it. To my surprise my dad tells me that the person he spoke to said that was something normal!!! At this point I was extremely pissed and disappointed since I leased a new car not have any issue, specially a Mercedes Benz. So I took myself the car to the dealer again, and I was not going to accept the same answer, so after speaking to over 5 employees including the manager and all them telling that it was normal, a specialist drove the car and agreed that something was wrong, and left the car for another two days and the problem was fixed. It?s been a year now, and the car has some noise coming from the brakes, I took the car for service last week and mentioned it to the service guy and once again he said is normal and nothing to worry about!!! so the car still has the noise and I just gave up! I?m not a difficult customer, I just believe that when you get a car that?s 0 miles and pay so much money for it you shouldn?t experience so many issues, this is not the first lease I had, and during my 36 months of the contract I only took them to the dealer for service, and let me clarify that they were cheaper cars. Honestly I haven?t had the most incredible experience with Mercedes Benz, I do understand that cars might have issues but what I don?t expect is the same NORMAL answer every time I take the car to the dealer, and the car didn?t have any of these issues when It left the dealer for the first time.

Disappointed after trusting in the Mercedes Benz CPO program. After being led to believe I was investing in a highly certified vehicle and being convinced to purchase the extended warranty plan for thousands of dollars for extra benefits and protection (bumper to bumper), now when some parts show faulty manufacturing, all claims have been denied. Sad. Time to move on from Mercedes Benz.

Santiago was amazing. He was very attentive and informative!

Highly recommended. Fast and reliable. I alway take my mercedes to this dealer for service

I had a flat tire and in less than an hour it was taken care of. Roadside assistance immediately responded and the gentleman was very efficient and helpful!

Excellent service everyone is very professional friendly

Great experience at Mercedes Benz of Miami . The Sales person Salim was great and I was able to close the deal .

Deliver a 2017 Mercedes C300 model and buy a new A220

We recommended Luis menendez was professional salesman

Tuve el la suerte de hacer negocio con ellos ayer y realmente me fui muy feliz. Todos son muy profesionales en especial Simona nuestra vendedora estrella. Súper recomendados!

Andy Garcia is the best in service

It was a nice experience, when we walked into the show room there someone to greet us, and ask can he help us, and grime that point we were sold on how he was so nice to us?!

Excellent Dealer , And Salesman , It was a very good experience

Efficient and courteous service

EXCELLENT FRIENDLY SERVICE AS ALWAYS WITH CEASAR THANK YOU

Salim and Yorlian are the best!

service departments is garbage manager of the service department is a piece of s*** tried to make an appointment having problems with the vehicle and was told to call in we don't take walk-ins you sure as hell did from We Bought the f****** car a****** racist people can't even speak English

Service advisor was super helpful and thorough. He even had my car cleaned and vacuumed after the recalls we're performed.

Helped me find a car very fast! Was very patient and worked with us well. Very happy with it!!

Excellent service and professional staff. You do not leave this place without getting your best deal

After droping my car, i got to wait in the middle, standing along without instructions nor who to address for 20 mn.

I think they sabotaged my car. They make up extended repair times to rip you off. Service reps lies to you because they don?t know the truth about the repairs. I saved $3000 when took my car to a real Machanic. The sad part is Mercedes Benz of Miami used to be a great dealership. Not anymore. Everyone there is lazy. They lie to you to extend their rest time sitting down. Everyone there hates their job. Just ask them. They will even tell you. They really don?t care about you or your car. Only out to get all the money they can get from you.

Steven my service advisor was awesome as always! He explained repairs needed and why abs discussed options and pricing

Recomiendo mercedez xq es tremendo carro europeo y la asistencia q te brindan es muy profesional, amable y educados, siempre me ha atendido Rafael y es muy cordial y me ha resuelto todos los inconvenientes con el vehículo, gracias

Car went in for service. My service representative was courteous, knowledgable, and gave me a loaner vehicle quickly. Service was excellent.

Service Steve is great helped

The sales Men got me a good deal. And my car was waiting for me at the lot. Wishing 2 or 3 hours I drove out with a new 2021 Model. I am happy with it.

Great overall experience. I drove in for a scheduled service and drove out with a new car.

My sales associate al candeloria was very good. From start to finish he help me get what I needed

First of all, lack of respect of peoples time. I had an appointment at 10;00 and I was called at 10:40. This happens ALL THE TIME. So this is not new. Then on service the try to sell anything they can add to the car.so from $500 to $1600 my service A would have been. So always check what they recommend before you agree. After my car was returned. I reviewed the service performed and all. The coolant was super low I got a full cup almost. Two. The water for the windshield was also empty. So I paid 500 so that I could have oil and a oil filter changed they didn?t check anything else. I won?t come back this is the same every time, every single time.

Nice showroom good service

All auto nation are getting worse every single day.no more loners any more.

Better experience every visit

Great service and profesional attention . They met my expectation as service provider .

Great service in a timely manner.

Cesar Leon is an amazing advisor always helpful and there when you need him!!

Ivette Diaz was friendly and handled my problem with ease.

We recently made a purchase and the process was a swift one. Very professional staff. Definitely would recommend them.

Excellent work and pleasant attitude!

Very bad tried to make a complaint to the service manager who refused to hear me out .... all the well most where to busy talking amongst themselves to be any help....so that lead to wait time being 45min just to speak with a rep with a room full of a staff

Personal muy serio u responsable!

CESAR LEON OF MERCEDES BENZ OF MIAMI WAS OF GREAT HELP. SPECIAL THANKS TO HIM

Cesar Leon is one of the best professional and kind man representing Mercedes Benz. I have Nercedes cars for almost 40 years from Nclean Va to Miami. This young man is a pleasure to deal with

I leased an glc300 - great experience and clear process

Siempre hemos tenido muy buena experiencia nos atiende Cesar Leon muy profesional y atento