Recent Reviews from Mercedes-Benz of Miami

Woefully inadequate service. I was so disappointed in how my issue was handled. They did everything they could to deny me warranty service because the car was repaired by a Mercedes Benz dealership 2 hours away. Made me want to go buy a Lexus! I have spent thousands of dollars over the years at this place.

Cesar is one of the worst advisers at that store , he's horrible and will lie about working and doing work to your vehicle , and don't even touch your vehicle or fix the problem for real. Mercedes Benz Of Miami, has horrible customer service and Cesar left that bitter taste in my mouth , I could never come back to this franchise , their horrible.

I made a appointment for oil change service. When I sat down with service person, they offer me 3 different kind of services. Which was very nice but I told them that I just want oil change service. On the their web site offer $30 off with any service with $150 or more service so I asked them if they can honor the that coupon when my oil change service was $289 and plus tax but service person said, "oil change is Not service just oil change so we can NOT take the coupon." Please tell me, oil change is Not a service? Then why they offer oil change service from the beginning... LOL

Yorlian in the service department did a great job fixing my car. Excellent friendly service at Mercedes-Benz North Miami. I will definitely be a repeat customer.

This is THE WORST PLACE to take your car for service. They DON'T CARE ABOUT YOU, AS A CUSTOMER, OR YOUR CAR. They make you wait forever and come with EXCUSES; they don't give you a courtesy or loaner car even after taking longer than necessary. All they care about is taking your money. I had to Lyft my way to work and several times to the Service Dept.; Not even a discount for how long they took to fix a recall. That's what I went there for - from Monday until Friday at 12 Noon. Then they want to charge you an arm & a leg for diagnostic checks they took forever to do when they said 2 days. Don't take your car to 1200 NW. 167th St., Miami Location or even buy there. Maybe another location might care more about their customers. The So-called Manager didn't even help. Whatever happened to "the Customer is always right"? - Customer satisfaction is dead at this location. Don't say I didn't warn you. (I wish you could give 0 star - that's what they earned from me

I brought my car for service yesterday, September 16,2021 and was impressed by the good service, it was done in timely matter and great professional people. Thank you Carlos! Milla Romenskaya

They were very professional and quick.

To say that the customer service in this location is horrific would be an understatement. I made the mistake of purchasing a new SUV there in 2020. The latest string of exactly bad customer service experiences started on Aug. 27, when I asked them for 4 new tires after a regular service appointment showed I needed them. They were out of stock and promised to order and call me me when they arrived. Almost 2 weeks later no one called, so I called on Thur., Sept 2, explained the issue and was asked to leave a message. Three days later on Sept. 7, still no response so I called again and was asked to leave another message. Four days later, after no call back I asked to speak to the Supervisor in Parts, that was Sat., Sept. 11. Miraculously, I was transferred to him and he promised he would call me back by 5pm, but as of today, I’ve yet to receive a call from him. So I called again on Monday and asked to speak to the GM, who of course wasn’t available so I left a message. Finally, the service rep, Andy Garcia finally called back and said he would look into it and call me back. But at this point, two of my tires kept leaking air so I called Mercedes-Benz of Coral Gables, who also didn’t have them in stock but ordered them immediately and I was able to get all new tires installed on Tuesday morning. Andy finally called back to tell me they’re still not ordered, but as clearly they had no interest in my business, I had already gone to another dealer. Turns out as they’re attempting to align my rear tires while installing the new ones, that the alignment was on wrong due to bad service several months before at, guess where? Mercedes-Benz of Miami collision center- due to a truck that hit my rear driver side. I called them up and the manager actually started raising his voice and arguing that it wasn’t their responsibility even though they were the ones who did the work! I called Andy since he was the one who worked with me through the whole collision thing months before and he said he would call the collision manager and then call me back the next morning. That was Tues., Sept. 14. He never called me back. So I called him on Thur., 2 days later, to follow up and he very nonchalantly tells me the collision manager won’t call him back and so sorry there’s nothing he can do. Not to mention when I first went to pick up my car at the collision center when they did the work, after 5 days, my tire was flat, and the rep was going to let me leave there with it like that until I brought it to his attention- then he says that it was a nail. So clearly, he knew there was a nail, and was ok with me leaving with it like that. Then he proceeds to argue with me that it’s not their fault, that the nail was there prior. This is preposterous since it wasn’t flat before I brought it in and it was there FIVE days, again they took no responsibility. So here I am stuck with a broken wheel alignment which they won’t even address and no one cares. This is by far the worst dealership with the worst customer service across the board.

Terrible service center terrible customer service charging for a diagnostic that wasn't even done

Absolutely horrible experience, mangers are sneaky , no responsive, rude and unprofessional. Certainly give Mercedes a bad name Richard Suarez , service director should be fired immediately

Sharing a review as I received an email asking for feedback otherwise I wouldn’t have provided this review. In summary, the Service at this dealership is sadly not what you’d come to expect from Mercedes. I’m confident whoever from MB Miami responds to this review likely won’t care they just don’t want a negative review. For background, my prior vehicle was an Audi and I used to have my car serviced at Audi North Miami. Someone from MB Miami should go over there and see how a top notch Service experience happens at a luxury dealership. They greet you promptly, take you to the service advisor, and have you in a rental car (an actual Audi) all within 10-15 minutes tops. When I arrived at MB Miami first there is no one there to greet you. You basically find the valet person and hand them your keys and they tell you to just go inside. From there you don’t see your service advisor you just sit down waiting aimlessly until someone calls your name. There was a utter lack of communication between Service and Parts because they had to check if they had a particular part to address a recall on my vehicle, this is after they confirmed my appointment because they had to wait for a part to come in so they already should have known they had the part before I brought in the car. Lastly, once they took my information I was told I was all set and told I’d have to Uber home versus get a rental car. For some context, when I made the appointment I asked for a rental car and they told me they will figure out when I bring in the car that depending on how quick the service is they will provide a car or not. I said sure thing, if it was a quick thing I didn’t mind waiting an hour give or take. My service advisor basically told me that’s incorrect and they only have a few loaners and since I didn’t buy the car at that dealership they wouldn’t do it anyways. Keep in mind I just bought this car from a non-MB dealership so am basically looking for a MB dealership to service my car heading forward. Absolutely not the level of service you’d expect from MB, I asked for key back and left. I’ll find another dealership for my business. Hopefully this review is helpful to folks looking for a dealership to service their car. For the Service Manager at MB Miami I'd strongly consider taking a look into how to improve operations at the dealership.

Large dealership with all required amenities!

Amazing experience!!! Salim was the best, he helped me Through the whole process and Vanesa was incredibly helpful! Thank you guys for making my experience amazing ❤️😊

Buen servicio

I had the best experience with Yorlian. The guy is super professional helpful and kind. I leave in SC never had a great experience with Mercedes dealer like I got from Yorlian in Mercedes Miami thank you for all the care!!!

Lá excelente atención recibida , el personal de servicio es muy bueno

I just want to say how FANTASTIC Gustavo Giral was with helping me understand the current automobile market and with purchasing my new car! I felt informed and comfortable throughout the entire process and everything was so easy with Gus. I’m sending all my friends to Gus and you should too!

Yorlian Santiesteban helped us out with our service, and he did a great job! Completely recommended

Muy buen servicio, me ayudaron para hacer el servicio del carro lo más rápido posible 10/10

This was my first experience at MB of Miami. I showed up for my appointment on time, and I had to wait an hour before anyone acknowledged me (I waited in the designated reception area with other customers). When the service advisor did call me back to his desk, he informed me that he didn't know if they had the part needed to fix my car (I was surprised, since I was told they had the part when I scheduled the appointment). He asked me if I was going to wait while my car was being repaired, and when I asked how long it was going to be, he said it could be two days. I thought that was odd that he would asked if I was going to wait while it was repaired, since it would be up to two days! I asked if he could arrange a shuttle or LYFT for me, since I didn't have a ride home (Ft. Lauderdale dealership provides a shuttle or LYFT for their customers). He informed me that they don't provide ride services for their customers. I excused myself, stepped around the corner, and made an appointment at the Ft. Lauderdale dealership, then asked for my keys, and I left. I had a great experience with the Ft. Lauderdale dealership service, and they provided a LYFT. The recall repair went well, and they did some body work at the same time that turned out top notch! Based on my experience, I would not recommend MB of Miami service department.

Excelente servicio de parte de Yorlian santiesteban

Let’s face it, we all know that sometimes buying a car can be a challenging experience. Not all places have their customer’s best interests at heart and you can never be sure if the sales person is really on your side. That’s why I felt compelled to leave this review for Mercedes-Benz of Miami, because they have vastly exceeded all my expectations with regard to a smooth and enjoyable car buying experience. The entire process was extremely streamlined and handled professionally with utmost respect for my views and opinions as a customer. I never felt pressured or in any way asked to leave my comfort zone. However, as all places, in the end it is the employees that make the company. In my case, I would like to give a shout out and highly recommend Alberto Magallon, the sales associate that helped me into my new car. He is the nicest, most accommodating, and most knowledgeable guy you could wish for. I have purchased quite a few cars in my lifetime, but this particular experience was special, because Alberto was my sales associate. If you want an ally during this process, Alberto is your man. I truly think that he stands out amongst many great professionals at Mercedes Benz, as one of their shining stars. I cannot recommend him enough.

Yorlian santiesteban has taken care of me for the last 2 years has been exceptional

Yorlian en servico excellente

Great experience, Yorlian over at service is great he gets you in and out quick and always makes sure you’re happy. If you need to take your car in for service ask for Yorlian

regular

Great service to my car , it’s driving good now !

Inventory is low everywhere right now and we came to Mercedes-Benz of Miami to view what was there. Things are flying off the lot quicker than we could get there but we still found the perfect fit. Santiago Espinosa was kind and patient and worked with us to help us find what we wanted. I never felt we were being pushed to but but just given the info we needed and encouraged to take our time. I'm grateful for our experience there and we are thrilled with our new GLC 300!!

Service Department has improved since my last visit, although I did not receive a loaner 😌. The service was fast and as promised. I hope they continue this good streak.

Very disappointed, the service department wasn’t any help. A man by the name of Yorlian who was assigned to me tried to get me to pay $200 to strip my lug nut to change my rear tire. He informed me that they weren’t providing the service because they were too lazy and didn’t want to take the time to look in the back for the required piece. I went to Mercedes Fort Lauderdale which was a more than pleasant experience they provided me with the piece free of charge for my trouble. I will never deal with Mercedes’ of Miami again. Save your breath business is shady here always get a second opinion. Your welcome

I want to thank the professional staff from Mercedes Benz of Miami and specially a great sales person called Manny Fernandez for being such a professional, courteous and great gentleman in every single aspect. As a consumer, I'm aware about what's happening in the car business due to some shortage in chips and those things, and this is the reason I want to let know how easy and how fast was my transaction with Manny Fernandez, when I had before a real bad time trying to achieve the same in other dealership. Manny fulfilled my expectations and was beyond them. Thank you for my new E350 delivered on time and with passion.

The only reason I’m giving this review 2 stars is because the service guy Joel goes above and beyond to help our experience go as seamless as possible. He texted with us to keep us informed about our car and to give us the details on the tricks of how to get in and out quickly but quickly is definitely relative. The lack of management and standards at the dealership are beyond Joel’s control and they are definitely disappointing. From the moment you walk into the service center of Mercedes-Benz of Miami it feels like you’re entering a used car dealership - no one is there to greet you, it’s hot and unpleasant and on top of that even with an appointment you have to wait 60+ minutes. The loaner car center is also a joke - we had to go an hour before they even open in order to make sure we could get a loaner - the representative working the rental desk (opens at 9am) strolled in at 9:05am - slowly taking her time while setting up her desk., while customers were waiting. The loaner cars are disgusting, not fully washed - I found a used mask in ours. They gave it to us with NO GAS, broken wipers and a scratched windshield. The loaner car even had expired plates which I didn’t notice until a few days of driving it. The poor management is a pity. The lack of standards and accountability is sad to see especially considering the amount of money we spend to drive a Mercedes. I’ve driven a Honda and was much happier with their service center. And the Lexus I used to drive - that service center is the best I’ve ever been to!!

Mercedes-Benz of Miami is a great dealership. Their service department is always ready to help and their work is of the excellent quality.

Excellent service and detailed explanation of service needed

This has been my 'home' dealership since I leased my first of four cars back in 2005 - the service is top-notch and this last visit Steven really went above and beyond to fix my car's A/C in less than 24 hours - a necessity in 90+ degree weather! This Mercedes-Benz location will continue to be my go-to place and the one I recommend to all my friends and clients!!

Cesar Leon is the absolute best.!He is always professional and goes above and beyond to ensure customer satisfaction.

It’s nearing the end of 2021 and there is a microchip shortage which unfortunately translates into a car shortage. We were recommended to Manny Fernandez, sales consultant at Mercedes-Benz of Miami from a great friend who has purchased multiple Mercedes from Manny. There was just one… you read that right, one GLS350 model on the lot which had multiple scheduled appointments later on in the day to be seen and test driven, yet Manny fought his way through a sea of salesmen to locate the key which was neatly tucked in the pocket of a determined Spanish car salesman. We drove it and immediately fell in love, and Manny immediately began the process of securing the vehicle to us. When it came time for financing the vehicle, he secured Mr. Yunier Guerra to handle the negotiations with the banks in order to secure an outstanding APR. between laughs, and stories we felt comfortable and safe knowing we were doing business with ethical people, in the midst of a paralyzing pandemic and within the care of a wonderful company whose product we are honored to represent. Cheers Mercedes-Benz of Miami, Manny Fernandez and Yunier Garcia. ⚡️

It’s nearing the end of 2021 and there is a microchip shortage which unfortunately translates into a car shortage. We were recommended to Manny Fernandez, sakes consultant at Mercedes-Benz of Miami from a great friend who has purchased multiple Mercedes from Manny. There was just one… you read that right, one GLS350 model on the lot which had multiple scheduled appointments later on in the day to be seen and test driven, yet Manny fought his way through a sea of salesmen to locate the key which was neatly tucked in the pocket of another determined car salesman. We drove it and immediately fell in love, and Manny immediately began the process of securing the vehicle to us. When it came time for financing the vehicle, he secured Mr. Yunier Guerra to handle the negotiations with the banks in order to secure an outstanding APR. between laughs, and stories we felt comfortable and safe knowing we were doing business with ethical people, in the midst of a paralyzing pandemic and within the care of a wonderful company whose product we are honored to represent. Cheers Mercedes-Benz of Miami, Manny Fernandez and Yunier Garcia. ⚡️

Excellent service maintenance

Great experience 😃‼️

The best service center. I don't remember the technician that helped me, but he answered all my questions. We even talked about the highlights of my next Benz.

Mercedes Benz of Miami 1200 NW 167 ST Miami Gardens FL 33169 The people responsible for this car dealer Mike Ochoa (general manager) Richard (services manager) have no respect for their customers 21 months ago I got a C300 lease what I regret the car has had more than 5 problems with the electrical system problem with the computer the radio turn off and on when the car goes from first gear to the second transmission jumps the rubber on the right side of the car vibrates when speed is lowered we receive a text from an employee named Steve saying that this is because we have to change the tires those tires were bought and changed at the dealer less than 90 days ago that shows that they are not doing their job correctly and they are not interested in the lives of their clients. The last things I hear from the salesperson Gustavo Giral is that Mike Ochoa (general manager)says that our lawyer contact him our lives are in danger and they don't want to help us change the car to end this nightmare every weekend we pick up one of our grandchildren whose life is also at risk do not buy or lease at this dealer they do not care about the lives of their clients or family. Thank You Jose Eiriz

Incredible customer service! Salim is an excellent salesman who thoroughly cares about your level of satisfaction with your vehicle purchase. I will definitely purchase more vehicles from this Mercedes dealership in the future! Highly recommended!

Muy buen trato de parte del señor Ricardo Vargas en ventas de vehículos comerciales sin su ayuda no hubiese podido llevarme mi metris cargo van

The navigation system cannot be installed in this location for Mercedes cars. What, do I go to Audi to do it for my Mercedes-Benz!

Great service and beautiful cars at great prices

Our Service Provider Manny Guzman is always on point. He always makes sure things run smoothly. Great customer service and great attention to detail.. Kept great communication during the time my car was in service. Manny is the best

HORRIBLE service department. They will happily recommend unnecessary work just to make more $$$. Greedy and no customer satisfaction follow up. They gave me back the car with a pool of gasoline under the rear seat. Dangerous!!

Great Service, very attentive and flexible, could not be happier.

Fantastic customer service!!! My go to dealership!

A very efficient and professional customer service. They will do exactly, what you requested and with quality. I do both of my MB’s service and maintenance here

Manny in service was Amazing. Even though it was 7am on a Saturday morning, his energy was welcoming. And Andy Garcia The Best !!! He kept us informed every step of the way. They really care about their customers!!!

Went in for a routine service call and Yorlian took great care of me! I had some questions about features on my dashboard after I got home and he patiently answered all my questions which was very much appreciated!

Andy was the best !!!! He took great care of me. ~santina

Terrible... would never return... Go to Fort Pierce it's 2 hours away but the service and attention is GRAND!!!!!

Great service! Salim helped me so much . He made everything fast n perfect!

I am overwelmed of happiness with my new car the service that i received and the simplicity upon approval Torally worrh it and reccomended

This has by far been the best vehicle purchase experience I’ve ever had. From the moment I set foot inside this location, I was greeted with such a warm welcoming. Albert was my salesman and he is the absolute best!! He guided me to the Benz that best fits me. He was so knowledgeable, kind, professional, and prompt. He answered all my questions and explained each and every feature of my new S580. I felt very pleased and confident that I made a such a valuable purchased, even more confident that I Albert made sure everything was ready for me when I returned to pick up my vehicle. Such a smooth process!! Mercedes Benz is not just a company, it’s a Brand, and with Albert at the Miami location, my car buying experience was phenomenal!! Thank you once again Albert!

Worst experience! I wanted to change my GLC300 for a new one at end of lease. Sales person give the worst service, not too many cars and very expensive. I went to return the vehicle, and Gus Figueroa, Sales Manager offered to purchase it and that I didn't have to ay for the disposition fee or any wear and tear in the vehicle. He sat me with Ashley, make me sign the transfer documents and I left happy to save some money I was not expecting. Over 2 months later Mercedes Benz called me I owed $635 for the disposition fee, so I told them it was a mistake and I would go the dealer to clarify with Gus Figueroa. They look everywhere and at the end only excuse MB did not authorize, I did not purchase another MB, but never contacted me to let me know. Fernando Lopez-Varela, totally unprofessional and rude also telling me I have to pay for it. I made a complaint with Autonation CorporateCustomer Relations and Renne answered me that Mercedes will not pay for the disposition fee I was holding them responsible for. I am not holding MB responsible, I am holding Autonation Responsible for the actions of one of his employees Gus Figuera. This is like MB says Autonation is responsible while Autonation is trying to make MB responsible and nobody take responsibily.

Beautiful cars clean place

Worst experience! I wanted to change my GLC300 for a new one at end of lease. Sales person give the worst service, not too many cars and very expensive. I went to return the vehicle, and Gus Figueroa, Sales Manager offered to purchase it and that I didn't have to ay for the disposition fee or any wear and tear in the vehicle. He sat me with Ashley, make me sign the transfer documents and I left happy to save some money I was not expecting. Over 2 months later Mercedes Benz called me I owed $635 for the disposition fee, so I told them it was a mistake and I would go the dealer to clarify with Gus Figueroa. They look everywhere and at the end only excuse MB did not authorize, I did not purchase another MB, but never contacted me to let me know. Fernando Lopez-Varela, totally unprofessional and rude also telling me I have to pay for it. I made a complaint with Autonation CorporateCustomer Relations and Renne answered me that Mercedes will not pay for the disposition fee I was holding them responsible for. I am not holding MB responsible, I am holding Autonation Responsible for the actions of one of his employees Gus Figuera. This is like MB says Autonation is responsible while Autonation is trying to make MB responsible and nobody take responsibily.

Great service, very reliable ! Yorlian always makes sure I have a smooth experience.

Fuimos muy bien atendidos por el señor Santiago Espinosa y salimos muy satisfechos con la compra de la camioneta GLS 550.

Beware of the abusive practices of this dealer, specially from the sales manager Gus Figueroa. We wanted to exchange a car at the end of the lease, but when the dealer noticed the value of our car was greater than the payoff they convinced us to sell the car to them and not pay a disposition fee. 3 months later Mercedes denied the purchase and they never told us letting us with a fee that we wouldn’t have paid if we just got a new lease. They are nasty and have the worst customer service. Avoid auto nation at all cost specially this dealership, they are shady and lie to the clients.

Great service from Rafael and Manuel at receiving my vehicle, have a clean loaner with gas, and contacting me when my car was ready for pick up. Quick, no delays, everything went smooth. Thank you Mercedes-Benz of MIami!

the worst costumer services of all the dealer in the world. The worst experience to leave a car in service, there is no courtesy call, they leave you waiting regardless of your time, there are no cars to solve, they hang up on the phone, the costumer services is the face of every company is a fundamental part of the 100% must go to the Mercedes of Coral Gables without a doubt. Miss from costumer services can get another job but the campaign image of this North Miami dealer will always be below.

Clueless and rude, very disappointing.

Always the best service in Miami…..friendly and professional!

Best dealer in attention, effort, genteelly and good very good customer service, they do every effort for you convenience than you Manny and thank you to finance department!!

Dropped my car off for service and they were able to repair it quicker than expected! Five star service!!

Service is great, kind courteous and efficient. Helpful and thoughtful,l recommend service at this location to everyone. The wait was minimal for me.

Excellent. above and beyond

Horrible customer service! I would not recommend this dealership.

Elias es el mejor del lugar, super atento el brother, muy bien recomendado.

Como todas las tiendas MERCEDES BENZ....MUY LIMPIO, MUY AMABLES, ATENCIÓN EN ESPAÑOL....TODO EXCELENTE....

I had to wait almost an hour even though my car was ready for the services advisor to finish his lunch time.

My experience with Mercedes Benz is always great. The service department is courteous and professional.

BUYERS BEWARE!!!!!! This was, by far, the worst experience buying a car. Coming from a person that purchases or leases cars every two years from many different manufacturers, this is a lot to say. I custom ordered a 2021 G63 which they stated would take 12 to 14 months to build. The price had already been agreed upon at the time the order was placed. After waiting months for the car, I was advised that the car had arrived at the dealer. Upon arrival and inspecting the vehicle, they advised that they were no longer honoring the MSRP and that they had a $30k mark up. We requested to speak to the general sales manager (Fernando Lopez Varela) and his response was "I know we agreed on that price but I am not going to honor it." They are the most unprofessional unethical people in the business. They went as far as not providing us the customer satisfaction survey to make sure their rating would not be affected. Jhousse Riera Flores was the sales person and he went as far as stating that he knew from the inception that they were not going to honor the price but that he could not advise us of that despite knowing that we were waiting months for the car because they do that regularly to pressure the person into taking the car with the markup since it is a car that is not readily available.

Because of the pandemic, I was hesitant about buying a car without being able to see it. However, my salesperson Simona was truly the best I’ve ever encountered. She was fast and helped me get the exact certified pre-owned that I wanted. She was patient throughout the whole process, and is super responsive. She picks up and replies right away so that you never feel as if you’reignored. Before talking to Mercedes of Miami, I was talking to Mercedes Boerne and they were the worst bc they didn’t act like what you think a Mercedes experience would be. In other words, service matters and not all Mercedes dealerships are the same. Buying a Benz for my parents was on my bucket list, and because of Simona I can check that one off.

Amazing service ALL AROUND! Santiago set us up with the perfect match. Super friendly and attentive. Best prices and packages in all of Miami

I just purchased a car at Mercedes Benz of Miami with Santiago Espinoza and I had the best experience. He has was wonderful, helpful and hospitality was amazing. I’m super happy with the service, the car and the professionalism . If ever in need of a car please ask for Santiago Espinoza.

Great experience. My service advisor Carlos was very helpful and professional.

Excellent customer service by Jorge Romo, Rafael and Carlos Guerrero. Thank you!

It was a pleasure working with Irina Dvoskina and the Team at Mercedes-Benz Miami. She made the experience extremely comfortable and seamless. I am looking forward to my next purchase with Irina. Strongly recommend it.

Santiago es un buen vendedor de carros

Always a Pleasure dealing with Gus in the commercial truck service Dept.

Justin was exceptional. Kept in touch with me throughout the entire service process.

This was the absolute worst experience buying cars in my entire life. I purchased a used 120,000 car and couldn’t get anyone on the phone after I wired the money. The car arrived and in within 48 hours the car had misfires in the engine. The sales department, finance department and accounting department are all horrifically patronizing and antagonistic, yet at the same time incompetent. In the end they essentially stole over 400 dollars from me refusing to uphold their end of an arrangement to ship a car and will not pickup any calls or respond to any emails. I highly highly recommend you go elsewhere this is the classic/textbook sleazy car dealership.

I have had all brands of cars in my lifetime and never have I ever experienced such rude horrible service. I stopped by to get my phone paired with my new GLB-AMG. They took it right in then I was advised that it would take up to 3 hours to pair the phone. I asked for a loaner car and they said they do not have any. I asked if they would pay for an uber back and forth and they said no. So I waited and waited for 5 1/2 hours. The person who was taking care of us dissappeared for a few hours and we had to go to a manager to find out what was happening with our car. They kept saying they were working on it. After being there for 5 1/2 hours the person taking care of us said they couldn't pair the phone and that they would get either a way to do it from Mercedes or they would have to replace the entire system and would let us know Monday morning. Monday came and went and no one called us. When I tried to reach the person taking care of us on his line the number was not operational. I called the dealership where I bought the car in Pompano Beach. They made an appointment with us, told me that if they have to keep the car more than 1 hour they would give us a loaner car. DO NOT GO TO MIAMI GARDENS EITHER TO BUY A CAR OR SERVICE YOUR CAR!

My second time at this dealership for service and had same experience both times. Service rep Steven was and is amazing, he delivers what he promises and is very pleasant to deal with. The person in the driveway that greets customers is not as pleasant to deal with, she clearly doesn't like when a customer "disrupts" her work flow and has a very rough delivery when speaking with a client. The team that washes the car before it is returned to customer have both times I visited returned an acceptable vehicle to me...last year my white car had stains all over the side which had to be buffed out, this time they took my rear windshield wiper clear off the vehicle. The dealership needs to train someone on QC before returning cars to clients .

Been trying to get an s class mercedes brand new style since december 2021. Its not 8 months later and nobody has any clue when we can get one or even see one.

I purchased a Mercedes from this dealer and it was an absolute breeze! The sales Person (Manny Fernandez) was incredible. Very attentive and truly helped me choose my dream car. Employees like this are what make companies prosper! Thank you Mercedes of Miami and Manny for making a daunting task of purchasing a car a true pleasure! If you go to this dealer ask for Manny! You will be in great hands!!!

My Advisor was very polite, knowledgeable. The waiting time was very fair. Also, I would like to thank you for the Complimentary Car Wash.

My experience was great. My service representative was welcoming, warm, and friendly. He provided great care.

All the process was excellent. The Sales Manager Stefano Semionescu and the Customer Financial Services Manager Joshua Mathews were extremely professional, with a familiar atmosphere, I received exactly the I was looking for. I am very satisfied with my bought and the services received.

Absolutely the worst service mean rude just wanted to get out by the time the clock rang 5 o’clock

Great place great management Mr. Fernando Lopez always caring.

I purchased a Mercedes GLE AMG 53 from another dealer. I went in to get my tire replaced ant the service center treated me like I was not a costumer of the brand. took 2 days to change my tire and even charged me $6 more because they charged more than that the insurance for the tire would cover. I would stay away from this scammers shaking people down for good service. he told me if I paid cash he could get it done in 1 hour. horrible service not representative of what the brand MERCEDES should represent. disgusting.

Be careful, read your papers before signing. They slip some hidden fees that will surprise you. #soscuba #patriayvida

Very nice experience,very professionals

Awesome service! Made my dream car a dream come true!

The worst experience I ever had leasing a car. Now they super cool ,because have no cars to sell so they think Mercedes in a demand. But, let’s wait when they will start getting shipments. Manager told me:” take your car(which is Mercedes, 6 months old that some safety features not working) and go somewhere else” . Still in shock from there customer service. You get better treatment in a Honda dealership. Definitely never again!

The worst experience leasing a car. Manager told me:” take your car and go somewhere else “So what else you can expect from other team members? I want everyone know how unprofessional they are! I am driving now unsafe car and paying for Mercedes. Great deal, no?

This place is unbelievably amazing. Which made me purchase my car here. They always call to check up on you. And are always there for you. This place also gives you peace. You know your car is in good hands. Will be making another purchase soon. Thank you for everything

Стильно, аимосферно и масштабно...

The best of the best in Miami !!!thanks Mike Ochoa and your incredible team for everything !

Un servicio al cliente de muy baja calidad. Es el primer concesionario Mercedes con tan poca profesionalidad. Obtuve una apreciación para la compra de mi infinity en carmax y Mercedes no me la pudo igualar, aunque me prometieron que lo Harían 👎🏻 …. No se otros Mercedes dealers pero este no lo recomiendo en lo absoluto…

I purchased my car about two weeks ago, the service was nice. My sale associate is Daniel, he is amazing. I had a good experience there and highly recommended.

I loved it went in and the sales guy attended me very quick and was really helpful with everything even trying to get me the best deal he could for my first car. I told him what I was looking for and he searched all around until he found the car that I wanted. Really grateful for his help.

Best dealerships in Miami. These guys go above and beyond to service their customers!

Great service from the gentlemen in the Service Department!

especial

Muy buena atención de loas empleados y sobre todo del vendedor Daniel Ferrera;estoy muy contenta con mi Mercedes

Excelente atención de parte de Gustavo Giral…fui a hacerle cambio de servicio a mi GLC 300 y salí con una GLE 350, estoy muy feliz de haberlos elegido, no creo que pueda cambiar de marca nunca mas, son los mejores

Excellent customer service, very professional in the Sales Department. I recommend them 100%

My vehicle was serviced with excellent customer service.

We recently purchased Certified pre-owned GLC300. Not only they lost the 2nd key for the vehicle, the Driver Assist features are not working. For over a month we are trying to get a 2nd key they ordered. We asked many times to make an appointment with a loaner availability to fix the driver assist and getting run around and nobody cares to follow up. This is the worst Mercedes Benz dealership. We owned Mercedes cars for over 20 years, AMGs, etc.... never had these issues until bought this car for our daughter. How can they certify the vehicle without fully inspecting major features? How can they have no follow-ups at the service? How can they even qualify to work with Mercedes Benz??

This is the worst Mercedes dealership on the planet. It’s chaotic, aloof and not the least bit interested in providing solutions. It’s worth the drive to go to the Ft. Lauderdale dealership for a personal, friendly, organized experience.

The first guy that I was talking to wasn?t knowledgeable about the features of the car and the second guy was the only person that knew something but not enough for the sell if anything Joshua should get the commission from the sell because he was great! But I didn?t have any windshield fluid in the car and because the service was so bad I wish I could return the car!

The staff was friendly and concerned about the quality of serviced provided.

The worst experience ever. To get the wheel lock removed i need to wait a month and it costs $100 per wheel when it is free at BMW ( 400 cars in line in front of me, no proposal was given to resolve the issue. Very unsatisfied. Do not value their customers and do not need us

I am not used to the "Miami attitude," so perhaps it is par for the course. Where I come from in Bethesda, MD, when we drive into the service department we always get the white gloves treatment. The lady at the podium in your service department had the worst attitude that I had ever experienced...and I have been driving high end MB for quite some time. Even in Coral Gables--where they too have the laid-back attitude--they treated us with more deference (look it up). I counted at least three "service specialists" on the smart phone, and what ended up being my service rep talking nonsense with another woman at his desk, while I was the only customer in the lobby. And that was my GSL450... I am thinking of driving all the way up to West Palm for the service on my S model. So, you wanted an honest review, there you have it. Suggestion: change the service staff mentality, approach and, above all attitude. We have very busy schedules and the stop at the service department should never, ever take longer than 5 minutes. You already have our records from MB so, expedite.

The seller was very professional, I recommend it 100% Excellent attention always

The appointment set up was quick but the wait was long. I had my husband picking me up and come back 4 hours later.

Great Dealer!!! Everyone is Professional, Helpful and Friendly, they make you feel at home. My Service Advisor Andy Garcia is the best in my book, what an incredible human being. He is beyond professional, truly cares for your concerns, listens and goes the extra mile to make sure you are taken care of and satisfied with the work done. Whether you are buying a car or taking it in for service, it is always a pleasant experience. Thank you to the Management Team, great Mechanics and the BEST Service Advisor "Andy Garcia"!

Asome the seller was a great person and very profesional

Couldn?t have asked for better customer service, Walter and Daniel made the buying process so easy

luis took care of everything to perfection!!

SOS system went crazy so I called the dealer, fast in, the guys were nice enough to provide a loaner since my car is still under warranty. The problem was fixed fast and they explained everything they did on my car, always a pleasure dealing with Mercedes of Miami and most of all Rafael!!! Thank you!!!

My service adviser Justin was very helpful and honest from the moment I arrived. He called me to inform me the problem with my car and the price. Jesus the mechanic was very helpful went with me to see the problem. They fixed the problem in two days and I picked my car and paid for it. Mercedes has changed for the better the service and the staff. I recommend Mercedes to everyone plus I recommend Justin and the mechanic Jesus great job.

Mercedes-Benz as a brand speaks for itself, but its exceptional service speaks louder. In saying this, I must thank my service rep Yorlian Santiesteban for his courteous and professional service; clear explanations, straight answers, timely follow ups and problem resolutions. He is the best.

My experience was awesome I would definitely refer a friend or family member to that location I love Mercedes Benz hopefully in the future I can upgrade my Mercedes to a newer year with no problem thank you you guys are awesome

Zero customer service. Wait times are ALWAYS in excess of 5 hours for service, and no loaner vehicles available. My leased car with them had a computer issue 2 weeks after a routine service - they returned my car and the check engine light came back on within a matter of hours. I was told I need to come back and wait another 5 hours, no loaner vehicle. To this day, my service advisor will not return my calls nor messages. The only way to get service is to come in and speak with someone. This is the last time I lease a car with this dealership.

Quede muy contenta con la atención y ayuda que me dio el vendedor en este local de MB,sin duda que lo recomiendo 100%

Excellent sales & customer service. Complete online purchase available, including trade-in evaluation. The company delivered 100% of promise & commitments made. I will use them again!

Amaizing Dealership! Helpful, Fast and Excellent service!

No me sorprende la atención y el trato que recibi !! Como siempre me hicieron sentir como un rey !! Salim el mejor de todos !!! Siempre volveré a renovar mi carro con ustedes !!!

Cesar Leon is the best in the service department… Very helpful and always answers all questions..

So far my experience here has been great! When I come in for any appointment I’m greeted, I’m in out of my appointment within an reasonable time. This is my first time owning a Mercedes, and any little question or issue I may run into whether big or small, I can always count on Steven in the service department. He is the best and I can reach out to him for anything, and he’ll be sure to walk me through or help me at any length he can. Thank you Steven!

While visiting Miami on vacation my husband decided we should look for my c300 convertible. We found MBofMiami. Daniel our sales rep was wonderful. I had no intentions on buying a black car. When he drove it around I fell in love with the interior. He wasn't pushy but very professional. The only negative was dealing with the finance dept. we paid cash but still had to wait for a little over an hour for paperwork. Finance rep wasn't as pleasant and honestly made us feel like we were suspicious because we paid in full. Did not offer an extended warranty as Daniel said she would. Other than that. Love my car

It was painless, my Service advisor Yorlian is very courteous and professional . He makes me feel like, he is on my side and protected from getting overcharged.

Great professionals en especial Manny Fernandez y Joshua Mathews very aware of everything, they offered me great deals,Joshua made the whole process very easy y rapido, Manny pendiente de todos los detalles del carro y servicios son un gran team, mis futuros carros saldran de la Mercedes.

We met with Carlos our designated service manager on arrival and he was able to get our E63s scheduled on the rack for it's deferential 2500 mi service which took about 3 hours to complete. Although there was a bit of a delay in picking the car up, Carlos stayed at the agency to be able to pass the car over to us, after hours for the service department. The Receptionist, Anne, was very helpful in our time at the agency.

I came in for new tires. They were installed the same day

Pinder Was My Salesman, He Really Helped Me Out & Didnt Sugar Coat Nothing And I Got My Dream Car & I Love It🥰

Tengan mucho cuidado !!! Cuando hice la cita me dieron un precio luego el día del servicio me lo cambiaron para un más alto, por un cambio de aceite y filtro solamente $ 275 por teléfono y en persona $350 no solo eso te advierten que la luz que te aparece en el tablero no desaparece hasta que no le hagas el servicio de cambio de filtro de aire y algo de las bujías arque cuesta $1,150, le dije que si no le quitan la luz que aparece en el tablero para que lo traigo entonces a la Mercedes Benz? En ese caso voy a cualquier sitio por un cambio de aceite q me cuesta 3 veces menos y sería el mismo MAL servicio de no quitarle la luz de advertencia del tablero.

Service is perfect but your price is high.

Excelente

Santiago was amazing!!! Help me with everything to buy my car!!thanks

Excelente atención y trabajo!!!! Muchas gracias Santiago !!!

Nice welcome with a little Cuban coffee. Everything went well. I would have liked to get a call a bit sooner about the status of my car while it was being serviced. But, all in all, I was happy.

I have a late model diesel and use my mechanic for service until the recall issue made me take it in to the dealer. The service is exceptional, Luis made sure all the eligible work was done on the vehicle. The car wash is also a great touch. Thank you!

Very good attention by gustavo giralt I will recomen to a friend

Great experience so far with the help of Yunier Guerra and Jhousse Riera Flores, Highly recommended, Thank you Guys!!! Enjoying my ride already

Excellent! Rafael my service adviser is great like the whole team at MB of Miami. Kudos to you!

Nice

I had a wonderful experience buying my vehicle with Ernesto! He made the process simple and easy. I highly recommend him!

They are very helpful when there is a problem

Mr. Steven Adams was most helpful.

Muy buena la atencion vendedor.

My Battery was about dead. Contacted Mercedes Benz Roadside Assistance and they sent a mechanic over to my place of employment. The guy tested the battery and explained it was the original, over 7 years old. Put in a new battery and card is running great. The mechanic was very thorough, courteous, and friendly, as well as wearing a Mask during this COVID times for my safety. Thankyou. Job well done.

The worst customer service experience for a luxury car dealership. The service manager called me to verify my appointment. (I believe his name was Richard.) I took the opportunity to voice my concerns and compare the level of service at the Pines location his response was "well if that location takes better care of your needs maybe you should go to that location". Wow that's all I could say. Unbelievable!

Great experience !!!!

Justin Almonacid is awesome! Great customer service and he takes care of you from beginning and beyond. It’s always a great experience visiting Mercedes Benz

Decent but for the current time due to the shortages of chips

Best customer service ever, I'm been a customer for the last 4 years never had an issue, . every body is on point from the service advisor to the loaner department to the cashier, the valet people, the mechanics, the sales department, parts, etc. . every body is excellent.

My car was towed there to replace a tire and I had to wait 2 days to get it. One of the receptionists told me that my car was ready when it was not so I had to take an Uber there and back home. I was not offered a loaner car. I had to get a ride to the dealer to get the car when it was ready. The Service manager was not helpful. However Carlos was helpful.

I Driving my 3rd Mercedes Benz in the last 9 years Super Happy Bests Cars I Ever Had . Truly a Big Fan from Now On . The Service at Mercedes Bens of Miami is Outstanding starting with Sales Person Francisco Valderama till the Services agents Steven or anybody I need They Rock . Hardly Recommend Mercedes Benz of Miami .

Please do not use the service department at Mercedes-benz on 167st. The entire tag was stolen and they stated they are not responsible. Now a white BMW is riding around with the tag. Shame on your negligence Mercedes. I now have to fight tickets in my name due to the person running red lights with my tag. I have tried everything to resolve all these issues from having the car serviced here. Shame on you all. An $800 jib ending up costing nearly $2000. Car was ransacked and items are missing. What happened to luxurious service?

Excelente servicio del encargado de mantenimiento Sr Luis.

The car of my dreams, I am so happy with my MB. Excellent service of the dealer

Customer service was very good and clean would highly recommend Mercedez of Miami to family and friends I don?t have to worry about after market parts being put on my car and the clean and sanitize it before returning it to me I?ve tried another mechanic to try and save money only to fine myself spending mor money to correct what I was trying to save so I recommend that always take your vehicle back to your dealership

Worst experience ever ! I’d take my chances visiting another location.

Excelente experience buying a Car. Fantastic team lead by Mr Fernando Lopez. Simona was fabulous!!!! Recommend without hesitation.

Very friendly place, knowledgeable and resourceful

Once again, Andy ( Assistant Service Manger ) at Mercedes Benz of Miami provided us with fast and best of the best customer service. Never disappoints ! Happy to have him as our advisor.

Perfect Delear and five stars at Mercedes Group. The staff is all available to resolve your problem courtesy and Professional is the best.

Last Sunday my tire got busted, I don't have spare tire I guess because I have "run flat" tires. Put the car on a flat bed. Since it was Sunday afternoon, the security guard stubbornly wont let the truck enter the dealership's parking lot to drop-off the car. I called Gus Cosio, service department, and Gus too talked to the security on the phone, still, security guard wont budge. Gus offered to drive to the dealership to handle the situation. Luckily, we were able to solve the issue with Gus having to drive 40 minutes. The fact Gus was willing to drive speaks volume of Auto-Nation and Mercedes team and their customer service culture. Thank you gentlemen.

The best service. Puntuality Great service fast service professionalism kindness of your team

I Had a very professional Service Adviser, took care of everything my car needed

Por supuesto que recomiendo Mercedes-Benz of Miami

It is a pleasure to be now part of the Mercedes family. I was a member with BMW, however, Mosies was able to tear me apart from my first love (BMW). Mosies is very knowledgeable, and very personable. I had a stress free negotiation and I walked away with my new ??. I am looking forward to receive the same VIP treatment moving forward.

I used them for a pre-buyers inspection on a 2017 SL63 AMG I was buying sight unseen and am glad i did! Not only were they great to work with, they were fast, incredibly thorough, they found costly issues I would have never known existed. Special shout out to Gus for his help and professionalism!

I researched this dealer before visiting. I wanted to see it myself. When I got to the place, I was greeted courteously and professionaly. Sales Agent Ernesto welcomed us. He was attentive and listened to our request. We were impressed by the way everything got handled. My wife has wanted a MB for the longest time. We came across and affordable MB 4 Door Sedan. Put it in order and was delivered to us in less than a week. We love this A220 and financing terms were on top. Thank you for giving us that dream.

Cesar Leon is my service representative and he is awesome! Always willing to take my call and walk me through the service I will need or advise on what needs to be done to my car. Job well done at all times!

Do you want service like no other? Come to this dealer. No waste of time. Tell them what you want and they deal and work it with you. Sales Agent Ernesto was patient and very professional. He gave us options and a variety of Auto selections. Finally, my vehicle was placed on order and waited only 1 week. I love this MB. It has been my dream car. Thanks Ernesto and thanks to the staff.

Muy buena atención el Ajente Rafaer me atendió muy bien me sentí cómodo y el servicio fue muy rápido no tuve que esperar tanto

After 10 years of relationship with Mercedes always is a great experience use their services. Gus you are our best contact specialist.

I did not receive any paperwork showing what repairs were done to my vehicle.

Rafael the service agent super helpful and knowledgeable. Really recommend this place and this person.

Excelent customer service by Rafael, very professional and attentive 👏🏼👏🏼

My advisor Mr Steven was professional and kept me informed of what needed to be done with my car,I would be glad to go back for services because of his help

The attention and service from Rafael was excellent.

Excellent dealership. Nino provided a smooth and easy buying experience, very professional.

Great experience

Great Experience, Yoyo is always willing to help and make it a great experience.

Nice place and great customer service!

El servicio de taller de Mercedes Of Miami no es recomendable

Appointment was met on schedule and estimated time was beat by one hour and15 minutes. I was very pleased

I am very satisfied with the excellent service . I am very thankful

Excellent customer service,? facility quality repair and overall ?!!

On Thursday, April 29th, I walked into the Mercedes Benz of Miami looking for my previous Salesman, Mr. Campbell only to find out he retired. I was met by Mr. Melvin Cabrera, he greeted me with a huge smile. I was not there to purchase a car, only to look at a car (Mercedes GLC 300) that I was going to purchase in Naples that Saturday. Low and behold the car I thought I was going to Naples to purchase turned out not to be the car I wanted. The car I wanted was parked in front of the Merecedes Benz of Miami dealership when I arrived (almost as if it had purposely place there waiting for my arrival). I asked Mr. Cabrera if the car was available he stated yes. From start to finish Mr. Cabrera was very professional, he worked very hard to insure that car would be mine. After the purchase of the car, Mr. Cabrera stated I'm not just your Salesman, anything you need to know about the car you can call me. I NEVER had a sales experience like that ever; and this is my 5th Mercedes. A very Professional, very attentive to detail salesman. I have always had a GREAT EXPERIENCE at Mercedes Benz of MIAMI. I can't say that for all Mercedes Benz dealerships. But Miami has ALWAYS been a favorite of mine.

I was punctual and they told me to wait one hour and I had to spend 5 hours. Waste my whole day, and the cost of the services was outrageous.

When it comes to blame game and shell games they are the king st automations. A lazy seatbelt and management they does not show till well after opening and then makes you wait with a blame game. Autonation is not a single team ....

It was great making the appointment and communication with service rep.

Mercedes Benz of Miami Costumer service department of number 1 taking care the Costumers

Excellent from the minute I arrived till I left Justin Almonacid was very professional and polite it was a pleasure to work with him

After running my credit I did not hear from Alina or Alberto for over 5 days. Once we called back to inquire on what was going on we were treated super unprofessionally by Alberto who yelled at me and cut me off as I was trying to explain my frustration and confusion with the whole process. I then called back to speak to the GM to voice my concerns and he assured me that he would address this issue and that he would call back, that never happened either. The lack of communication on their end and vagrant disrespect towards me is unacceptable. It's not okay to be treated this way by folx who are supposed to be helping me and my husband purchase a new vehicle. This whole ordeal left a very sour taste in our mouths with ever engaging with Mercedes Benz in the future. As a previous Mercedes Benz owner I went back to MB because my experience a decade ago was so pleasant and inviting, but this MB dealer of Miami has turned me off completely and I will likely never return as a customer.

I was taken care of perfectly!!! I brought a list of things to be checked out and fixed!!! Gus took care of me , and as always, took care of every single thing I asked about!!! I come to this Mercedes dealership because I am so pleased with the service and the professional way things are taken care of for me !! I certainly would recommend Mercedes-Benz of Miami and Gus to all my friends!!! Sincerely Ann Banks

Great service and availability

It's been a week since I bought my car. One of the worst decisions I ever made was to buy a used car from this business with cash. The half-truth about paying in-full with my debit card should've been the sign for me to end the deal. The vehicle malfunctioned after driving about 700 miles. It's currently in the shop at another dealership. Unfortunately the return policy is 250 miles. Additionally, the front right fender fell down. My assumption is it was glued in place for presentation for the sale. Very deceptive! take your business somewhere else!

Fast, reliable and the personalized service was the best part of the whole experience. Availability of tires was relatively fast but the attention to detail of the service staff was great. Rafa M did the extra mile every time I had to bring the cars to service.

For some reason MB of Miami Service Department thinking, that if you own MB - they can make unreasonable charges on very basic services. (as example - starter battery replacement) 1. Any MB USA list price for the battery is $260. MB of Miami $333 my question is why is $ 73 over list price? Answer was: "Installation fee, recycle fee and something else". Usually You got paid or discounted if you bring battery for recycle! All places I was replace the battery in my life installation always included in price you pay for the battery! 2. When you do check mark, that you want your estimate in writing, adviser bring you piece of paper, where you can see ONLY battery price plus tax. And when I mentioned about 10% discount coupon I'm received - he said that is not a problem, manager will apply for you. 3. So, finally everything was done, adviser calls you to the casher and hands you paperwork, where you surprisingly see different and much higher price! So you have + $67 labor (to already explained $73 labor, installation) plus $44 "shop supplies for repair order" What is shop supplies $44 for replace the battery??? In my case is clearly ripping off for unreasonable and simple service, like replace the battery... I have good relationship with director of services. He is always trying to help, but in this time I'm very upset and disappointed.

Rafael very professional

Excellent ,knowledgeable and friendly salesman. Gustavo Giral

Professional and fast quality service like no other.

Very disappointing experience. Not what you expect from a high end luxury car dealer. The Covid protocols were a joke.

Great job, wonderful service consultant, timely service.

Great suv great cus service looking for a Mercedes .Mercedes Benz of Miami is the best place

Rafael is a great asset for the company. Keep up the good job.

Excelente service from the service advisor and service team.

ANDY is a true gentleman and a professional. I highly recommend his knowledge if you need service,

Great experience. Absolute professional attention in a very competitive business. This is the only place for us to buy or lease a vehicle .

Nobody told me what was the problem with a new car, less than 11k milles that stop working, not feedback on the repairs. The car was dirty after the repairs, was not even Desinfect being on pandemic. Make me think that MB was not the best option.

Excellent attention, honesty, transparency and speed

Melvin Cabrera really great guy! Kept in touch while I waited for my GLE to arrive. I give him 5 stars ⭐️

My brand new 2021 E 53 amg broke down and completely died after only 600 miles on it. My pervious car which was an e400 also had engine starting issues multiple times but that is another story. I was waiting since 10:30am to have my car towed by roadside assistance but eventually had to call my own tow truck company because it was 8:30pm and Mercedes still couldn’t find the cheapest tow truck company to tow my car. Do yourself a favor and just get a Kia. Much cheaper and same exact quality.

Steven Adams was extremely helpful. I went in to do my annual Service B for my GLA250 and he advised me on additional services that needed to be done. Mr.Adams Customer service was exceptional. I NEVER have any issues with Mercedes-Benz of Miami. I always recommend my friends and family to this dealership whenever they are looking into purchasing a vehicle or making inquiries. Thanks sooo much! I appreciate the service.

Great experience overall, friendly,helpful service

Great Autonation ! Dedication, passion, solution, effectiveness.

Working with Albert Magallon was an absolute pleasure! Albert is extremely patient, we never felt pressured to make a decision, and most importantly, a professional, who knows the car business inside and out. Albert made the car purchase easy by offering a complete walk-around of the car to make sure there we were sure there no surprise once we received the car. I highly recommend you talk to Albert if you are considering buying a new or previously owned automobile

Cesar Leon me ha atendido por casi dos años es muy profesional educado y considero hace muy bien su trabajo siempre soy atendido con prontitud y calidad

Great sales associate - Gus Giral - he was super helpful and friendly!

My new car came with a few details at the painting, but the dealer acted prompt to solve this situation. I?m very pleased.

I was looking to do a trade in for a car with more excitement. I am beyond happy with the quality of service that Wilber provide even so that I?ve told all my friends and family that if they want a mercedes to go to him asap! Honestly best car shopping experience I?ve had

It was a wonderful painless experience. Thank you Francisco Ochoa.

Mr. Ricardo is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.

Excellent services! Salesman Pinder Perez was extremely professional! He was very knowledgeable and polite. He answered all questions with patience and wasn’t pushy! Wonderful buying experience!

Mr. Ricardo is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.

Mr. Ricardo Vargas is a very good person and an expert in Customer Service, he has a lot of patience and I am very grateful to him for helping me with the lease of my new car and I highly recommend him.

I had a wonderful experience purchasing my first Mercedes-Benz! Manny Fernandez provided me with excellent service! As soon as I arrived we went over to look at cars and he explained all the cars features and he was patient when I was trying to decide which vehicle to go with! Manny walked me through every step of my purchase, while answering all of my questions. I am extremely happy with my decision and most importantly the customer service because he made my car shopping experience a great one! I HIGHLY recommend visiting this Mercedes-Benz of Miami dealership and asking for Manny Fernandez!

Francisco went above and beyond to find my car. I live in Indiana and my local dealer could not find a car for me. I had a few specifics I was looking for in my new Mercedes so it was a bit challenging in a time of covid and car shortages. Francisco had my car shipped to Indiana from Miami. It was definitely a different experience buying a car remotely! Walter from finance however was a different story. I had my own financing so I guess he had better things to do, I would not want to deal with Walter again. I felt bad for Francesco having to pick up after Walter dropped the ball on sooooo many occasions. I honestly would have just said “forget it” if I wasnt desperate for a car. I met the transit driver at 8:30 pm on an icy snowy February evening in a dark empty parking lot. Seemed a bit surreal. Not like the normal purchase experience 🤣 I love my new car with the wood grained Steering wheel❤️ It was worth all the stress in the end. Thank you Francisco

I do live in Highland Beach , Fl 60 miles away from the Mercedes Benz of Miami, and anyway I have been taking my car to this location for the past 6 years, Ricardo Vargas as a Sales Advisor is my favorite person in the entire Miami for getting a new vehicle, through him I was introduce to Andy Garcia the best service advisor all over Florida, this people is extremely professional and kind...Andy always explained to me very well with details all the service and prices and timing that my vehicle will require. Also he in checking on my re-calls and he send me remains about bringing my car to their service He has always on the right time everything ready and he is very prompt. I won’t changed my dealer for buying or fixing a car just because of them! People with an excellent service is what all matters.

Alberto Was professional and very knowledgeable great customer service and help us a lot. He showed us all of the cars features and what they do and to go again so he can teach us more. You should consider giving him a raise.

Visite el Concesionario.mercedes Benz. Me atendió el señor , Manny Fernández un gran profesional en su trabajo lo cual me sentí muy agradecido por su trato y por su profesionalidad

Contacted the dealership ordered a 2021 MB GLE 53 AMG. They called me as soon as it arrived which was actually sooner than expected the whole process was smooth and effortless . From the salesman Gus to the finance manager in and out and the delivery was much quicker than I’ve ever experienced. Thanks to Mike , Gus and the rest of the team at Mercedes Benz of Miami !!!!!!

Great service fast response happy with néw Mercedes

I had to take my vehicle for maintenance and it was very convenient the sales rep was very kind and went over every detail with me.

Great Service! Andy is great, he is patient and honest!

I purchased a used vehicle from this dealership in Miami, I live in California and relied on my sales person Albert Candelario to be my eyes and ears for me as I never saw the car in person. Albert and I had many conversations about the condition and history of the car including photos and service records. From the Moment I put the deposit down on the car until the final paperwork was signed was about a month. Albert assured me he went over the entire car and had anything wrong with the vehicle repaired. A small door ding was repaired the headliner was replaced and one of shocks replaced as well as two tires. After several weeks of communicating about the car and the work performed, the car was ready to be shipped and documents sent to me. When the paperwork arrived AS IS was included which was not apart of the negotiations. I didn?t agree to this nor did I sign it and the transition was completed and the car shipped. The day the car arrived I had it inspected by my mechanic and was shocked to find out the entire car has rust! Every metal service under the vehicle and hood including the metal between the windows has extensive rust damage. This was never disclosed! I immediately contacted Albert Candelario and requested the car be returned for a full refund or monetary compensation for this blatant nondisclosure. I did NOT receive a Response! I have email and called his managers Gustavo Figueroa and Julio Cardozo on a daily basis and have not received any communication NOTHING. The car also had a dent in the right front fender, the right front tire pressure monitor not working and only one key was delivered when I was told the car had two keys. DO NOT MAKE A PURCHASE FROM THIS DEALERSHIP!!! Extremely dishonest and unprofessional.

This was my second Mercedes purchase and it been the most pleasant experience I’ve ever had purchasing a car. I am grateful to have had Gustavo as my sales representative. It was painless efficient- I literally walked in and walked out in less than two hours. The sales representative was very attentive to me. The level of customer service he provided surpassed my expectations and for that I am grateful.

This has been the most pleasant experience - I’ve ever had purchasing a car. I am grateful to have had Gustavo as my sales representative. It was painless no hidden information and very attentive to me as the customer he surpassed my expectations and for that I am grateful.

Service person was exceptional, he went above and beyond to ensure all my concerns were addressed.

Steven was very helpful throughout the process keeping me informed and giving me options and costs before each repair was started. I have a 12 year old AMG SL63 limited edition and it was due for several maintenance overhauls. They were completed on time and at t or below the estimate.

My experience is always the best when I am working with Cesar Leon. The service has been excellent and I have been going there for a very long time.

They open early and my service person was very nice

Overall, excellent customer service and buying process.

Super complacida con los servicios de Manny Fernandez. Es el mejor, super recomendado🤩💯

Very good costumer service

I called to schedule a repair and the person that answered the phone was EXTREMELY rude and disrespectful. I didn?t know the service advisor name and the person that answered the phone became impatient and hung up the phone. I called back several times back to back and NO ONE answered the phone. I had to go in person to speak to a service advisor. This is the FIRST and last time I will visit this location.

My advisor was amazing!!!!!!! He was very understanding and friendly.

I loved my experience at Benz It was very good Nd the wait was very short

Overall a bad experience. Do not come to this location

They put a 245. 40/ r 20 on my rear of the car when it was suppose to be a 245 35/r20. The 40 are much cheaper then the 35 and they charged me the 40 price. Shame on the dealer for being crooked

My experience was Excellent Steve help me right away and took care of everything for me thank you and see you again steve

I went to service my car, Mr Steven Adam's took care of me, he was very polite, patient and easy to talk to

Bought a GLC 1 year ago, CPO. Good price, good condition. Or so it seemed. Within 12 months and after 4000 miles we had to replace the fuel lines (smelled of fuel when heating was on), pads and rotors, steering wheel adjustment didn?t work, AC needed repair. Brakes and fuel lines not covered. The rest, not solved. And no loaner or pick up and I delivery offered. Last time I?m buying a Mercedes.

It is my first time purchasing a vehicle through your agency and has been the most OUTSTANDING experience. Daniel is an excellent professional and great asset to your sales business as well Joshua in the financial department. Great people!

Service seems to have converted to sales, two consecutive visit’s caused me to leave with air-suspension issues that did NOT exist. Additionally, beware of recommendation vice necessities (Service to valued Customers over service commissions for up-sales).

Andy Garcia was very professional and helpful with my car service, he made sure my car received the services it required. Will definitely call him again next time!

Overall service very good. Prompt services on arrival and departure.

Andy Garcia provide best service

Fue todo muy claro ya que el vendedor hizo todo muy bien para que yo decida rapidamente y hasta el final me acompaño en todo

I came in for 3 bulbs replacements for my ML and agreed to pay for the service. However to my surprise, it was done real fast and not charged.

Stacey was an absolute pleasure to work with. Thank you!

Carlos was excellent. He is so personable. First I met him for my 4th service and then he helped with my door panel, which was covered under the warranty of the car. He gave me his cell phone number and was very responsive to my texts. He arranged for a loaner. I hardly waited at the showroom. Very prompt service and explained me everything in very simple terms.

I was treated with kindness, and the service personnel seems to care about their customer in making sure that they understand everything that they will to do to fix your car.

My experience was great and amazing. My service advisor Steven Adams was pleasant and helpful. He explained everything in total details and ensure a timely return of my vehicle.

Excellent service! Thank you Steven Adams @Benz Miami!!!

Excellent experience at Mercedes Benz Of Miami. Clean facilities and well Prepared for COVID. My Service Advisor was Rafael Marzo. Very professional and knowledgeable. Explained everything and answer all my questions. Rafael is an asset to Mercedes of Miami. I highly recommend this Dealership to anyone looking for great service and great customer service.

I gave a low score to the buying process because when I bought my vehicle 3/20 the person that handled my purchase was not that interested in what I wanted he only wanted to sell a car and more concerned with his trading for the day. This particular dealership does not have many sales people of color majority are spanish now so that is probably why I was given the nonchalant attitude. I had to go back there for something and I called prior to going and had to wait over an hours . Not was not acceptable. I've taken my car for tune ups and the car is suppose to come back clean the mechanics grease was all over my vehicle so that simply means that the mechanics are lazy to clean up after themselves and the car wash is not doing a good job, I gave a cleaner car than what I got back,

Excellent care and knowledgeable

Mr Garcia was very knowledgeable , friendly and very helpful. It made my service process easier than it?s ever been! Thank you Andy Garcia

Fare experience considering the covid-19 measures. But disappointed as I expected more courtesy point to point check since my previous visit, i.e.: Replacement of wind shield wipes. Ck of fluids, etc. Now My vehicle inferior was damaged above the break pedal, now is difficult to fit and place the foot when trying to break.

I enjoy go to this location. Rafael make my day, he was super nice, friendly, kind, explain everything to me with details, answer all my questions and earn my business because for sure I will be returning soon to do another maintenance that I needed. Before go this location, I visited Pembroke Lakes location and I did no have that luck how I get here so I really recommend go to this location and ask for Rafael?s help. Thanks you Rafael, I wish everyone provide the service that you provide.

I recently bought a Cadillac ATS from Mercedes of Miami and I am beyond satisfied not only with the vehicle but the overall service. Since I first walked in, to when I drove out, the staff and service was excellent and helpful through the entire purchase. Alina, the sales consultant who helped me was very knowledgeable and attentive, definitely one of the best. Her boss Mr. Ralph, was also a very helpful and consummate professional who got me the best deal and met all my needs until I was 100% sure to purchase. There was a radio issue with the car, but after I notified Alina and Mr. Ralph, they immediately took care of that problem and when I got it back it was restored to perfect condition. I am completely satisfied with my new vehicle and the experience. I would totally recommend Mercedes Benz of Miamj to any friend or someone who wants not only a great vehicle, but an excellent experience.

I was ver pleased with the customer service that I received while I was there.

Yo recomiendo que vayan y se compren un carro el servicio es muy profesional y confortable te hace sentir seguro y confiado es muy bueno el servicio se lo garantizó

Super easy and straight forward. Called me about 4 hours later and car was ready and cleaned. Paid and left. As simple as it sounds. Thanks so much MB of Miami

Excellent service, very professional and gentle. Punctual

I recently purchased a pre-owned 2014 BMW Z4 from these folks. It was the best experience I have ever had with a car dealership. No haggle price, full 3 month 4000 mile warranty. Accompanied by our sales associate, Alina’s, genuine concern for making sure my car was totally ready to be sold as a representative of a Mercedes-Benz of Maimi pre owned vehicle. The service department repaired and or replaced everything found on their vehicle inspection list. Even other items like a long scratch and minor body damage in the front bumper were repaired before I took possession. I will be giving this dealership and Alina our sales person a 5 star plus rating. 🌠🌠🌠🌠🌠+

Jhouse was a top notch professional at all times from the beginning of the process. My partner and I ordered our cars from last year and Jhouse kept us updated and made us feel comfortable at all times until the end. He also made himself available always to us and even after the sale was done he was very helpful and gracious to teach us the functions of the car.

I recently purchased a pre-owned 2014 BMW Z4 from these folks. It was the best experience I have ever had with a car dealership. No haggle price, full 3 month 4000 mile warranty. Accompanied by our sales associate, Alina?s, genuine concern for making sure my car was totally ready to be sold as a representative of a Mercedes-Benz of Maimi pre owned vehicle. The service department repaired and or replaced everything found on their vehicle inspection list. Even other items like a long scratch and minor body damage in the front bumper were repaired before I took possession. I will be giving this dealership and Alina our sales person a 5 star plus rating. ?????

Ended up selling this car as I do not need 2 cars during the COVID pandemic

Steven Adams , Advisor was efficient, friendly and met my customer service expectations. Thank You!

Make sure you go see Lino! He has 27 plus years in the business. He is there to make things happen. Thanks again Lino!

Service and quick repairs on my automobile was excellent.

Atención, material disponible, gran atencion

After waiting several days for my car to be ready (now the third time I had to take it in after my purchase in April - considering it was a brand new car, it had 3 factory defects), I returned to pick it up and return my loaner. The issue wasn't so much with the service or the rental, but with the return: On a Friday several weeks ago, I recieved a call that my car was ready, and I explained that it was too late to go in and could I pick it up on Saturday? The service rep stated that was fine. So I went in on Saturday, was told to go to the desk next to the rental desk to pick up the car and after waiting for some time, and after someone finally showing up, she asked me who called me, I couldn't recall the name and she starts looking for the paperwork and basically tells me, "Sorry, there's no paperwork here for you," as if that were my problem somehow that I needed to solve. So I reiterated that someone called me and that it must be there. She kept looking and told me again, basically asking me to come back another day, since there were few people there. I suggested she might want to ask someone, so she reluctantly asked someone who apparently helped her to find the documents. She then comes back to me and just hands them to me as if I were a bother, doesn't add anything else, like where I need to go next. Since I'm not a mind reader, I didn't know who I had to see next. I asked her what I needed to do, so she tells me to just pick up my car at the service after I show them the docs. I then pass by the rental desk and ask them if I needed to do anything and they said yes, that they would note I had returned the car. Thank goodness I took it upon myself since the first girl basically told me to just leave and didn't mention going to the rental counter despite the fact that I told her I was returning a rental. She basically acted like I was wasting her time and keeping her from going home. This is the type of service I would expect at Carmax, not MB.

The service personal is great

The service writer was polite, divergent and informative

Very prompt, cordial, and professional. Also, left my brand new glass water bottle in their outdoor area, and I figured it be lost. Got a call a couple hours later about how they had found a water bottle they believed it to be mine! I was ecstatic! They kept it for a whole week until I had a chance to go back since I live a bit far! 💯 recommend it!

The service was satisfactory. The wait time (after the car is take ) of 3hrs for a simple scheduled maintenance is a bit problematic however.

In terms of my service experience, I brought my car in for service, they completed the service, but my service rep did not speak with me about the findings or recommendations. I later reviewed the paper work, which states two of my tires need to be replaced. What’s the point, of service, if all you do is do the paper work and not speak to me about it. This is the worst service I have ever received

Fire william Ralph on financing hi is lair

Horrorific especially w Mr Ralph william on financing Mr Ralph lair from a to. Z on the process. Shame for MB of miami

Los recomiendo por que son muy profesionales , el servicio al cliente es muy bueno , están pendientes de todas tus inquietudes para poder ayudarte y salir los más satisfecho posible , la verdad que yo salí muy complacida !!!

Guss is the best!! He is always helpful and so knowledgeable. He has a customer for life

I was very satisfied with the service I received. Customer service was very professional and knowledgeable.

Carlos in service department is very knowledgeable, and tremendously friendly, professional, and helpful.

Service dealer was very personable and professional , Called to update us on quick repair

The absolute most pathetic and horrific service experience I have ever encountered from a car dealership in my entire life. I’ve owned many new German cars. First owner of an $80,000 GLC300 4Matic. I just purchased my lease with remaining warranty with the intention of giving it to my son and leasing another Mercedes I want this month. I drove in to Mercedes Benz of Miami very recently to have legitimate issues addressed including a drivability failure which occurred only 6 weeks after purchase and deserved serious attention. Warranty work was approved after receiving a phone call and email. A day later, I received another email stating all warranty work is being declined and that I’m responsible for $5500 in repairs while the vehicle is still under warranty. This is after being informed warranty work was approved. Shockingly, I called Mercedes Benz USA customer service to appeal for assistance and was flatly declined and treated very poorly by them as well. Appalling customer service, I was treated so badly I will never purchase another Mercedes Benz in my life. Both Richard Suarez (Service Manager) was extremely rude, combative, cut me off in mid sentence and hung up on me claiming he had other people to call! Cesar Leon (Service Advisor) ignored my phone calls afterwards. Extremely awkward because I was nothing but courteous and polite in asking them to assist me with what any other dealer would recognize while my vehicle is still under warranty. Mercedes Benz’s motto is the “Best or Nothing”. I can honestly and truthfully tell those reading this that I got the “Best” of absolutely “Nothing” at all. “Caveat Emptor”. Buyer Beware! Truly mortified by this most awful experience that I would have never expected from a seemingly luxury brand. My vehicle completely failed me and Mercedes Benz will not back their product, they would rather place the blame on you instead.

We are very happy with the service received at Mercedes of Miami. Our Mercedes Sprinter van was purchased at a different location, but we brought it in to Mercedes of Miami for two different repairs. Gus C., our Service Manager, made the process easy and painless. He was able to answer all of our questions about the repair. Gus was friendly, personable, and patient with my questions. We were not overcharged for either of the repairs, and there were not any "surprise" fees. 😍

Great! Phenomenal service! Steven Adam ensure my car was repaired properly!

Everyone was very attentive from the moment I arrived to drop off the car. I wasn?t there more than 10 min. A few hours later the service MGR called to advise my car was ready. When I returned for pick up everyone was once again quite efficient. Excellent experience!

I love that the time given for the car to be serviced is accurate. My only opinion is the price for the services is a bit high. I do not think that the labor should be more than the parts and an extra fee should be charged to the customer.

All Service was on Time and Excellent Attention !!

I got a flat tire so I drove in the the dealership without an appointment. They replace the tire for free because I got the tire/rim warranty with my leased vehicle.

Very Friendly and Helpful. More power and God bless.

Service... Yoyo, great guy

Irina The sales person is fantastic but Vanesa the financial person is so brutal and push me to buy so many things extra to make money and I call the next day I buy the car so many time she never answer I?m do disappointed I will never recommend to anyone to go to this dealership I?m so sorry for Irina that is an excellent sales person and so friendly .my opinion is nothing to do with Irina

Great work was very happy with service and with the agent who helped me with the service of my car

Excellent timing and very kind attention. Clear explanation of the service the car needed.

I was satisfied with the service I received. The customer service representative was very professional, knowledgeable and helpful. He listened to my requests and answered my questions as honestly as possible and he was very patient and not pushy.

Me encanta MB of miami ,la atención de todos ahi hacen que me aga sentir super bien en cada compra de mis carros ya llevo mas de 7 años y no pienso dejarlos nunca 🥰🥰🥰🥰

Yo yo was Amazing. Quick and straight to the point. Amazing service.

It wasn't first time I was at Mercedes Miami. Service people are always professional. especially Mr. Yorlian Santiesteban. I will always recommend to visit this dealership for all kind of repairs...

Fui y la atención fue súper buena, los recomiendo 100%

Gustavo Giral was a pleasure. Extremely knowledgeable and professional

I was very well take care of. By the sells person and financial department. It was all very fast. I did not have to wait much like in other dealers.

Excellent services I like to much this dealer is the best one in Florida

Worst experience ever worst service no sense of urgency for customers no mask no solo al distancing at all, I made an appointment at 10:30 am I arrived at dealer at 10:20 am and left the dealer at 3:00 pm for a simple oil change so what’s the point of making an appointment they have no customer service at all worst dealer ever !

Excellent customer service from Steven Adams, as usual

Great customer service. Overall very pleasant experience.

Mercedes does what they are supposed to - no surprises. Returned car so clean. No

I am in California, try to buy a car on this dealership, bad service, paid in full at 3week, still not receive paperwork to sign and pick up the car . Sales ,sales manager Julio and finance don’t want to solutions the problem. not recommend buy car from this dealership, Sales person lied Customer

VERY BAD FOR SALES SERVICE , PAID THE CAR IN FULL FOR 3 WEEK BY WIRE TRANSFER , AND I AM IN CALIFORNIA , STILL NOT RECEIVE CONTRACT TO SIGN AND CAN'T GET THE CAR OUT SINCE THEY HAVE NOT SEND THE CONTRACT TO LET ME SIGN AND SEND BACK TO THEM ,NO RECOMEND TO BUY CAR FROM THIS DEALERSHIP.

Luis Martinez helped me with the purchase of my new 2021 Mercedes. He is amazing! Great experience !

I was nervous about going in to this deal. It was a used car, but Stefano made my experience the best. He was completely upfront and told me that the truck had flaws. I was ok with that. I would say that if you want to purchase a car go to Autonation Mercedes Benz off of 826. That service and care that I received was just like I was purchasing a brand new Benz. I was treated very well.

service great, gus does a wonderful job

Excellent service, pricing and product. Couldn?t be happier.

Estoy muy satisfecha con la atención de Manni Fernandez.

Fort Lauderdale AutoNational provides great customer service

El peor dealer de Miami. La atención es malísima. El servicio de lo peor, nunca tienen un carro disponible ni cuando el servicio dura un día. Se paso mi carro un día en el dealer y al otro día recibí un email que le faltó hacerle el alineamiento. Todos su trabajadores se creen mejor que nadie. Se la dan que son Mercedez para venderte un carro en lo más caro pero para el servicio y la atención no tienen estándares.

Sold my old CLK320 tow Autonation at MB of Miami. Smooth transaction, great service.

My tile was damaged and I had to replace it through the insurance process they were very helpful

Great customer service from Shawn My ca tc was repaired. Coffee and other beverages were offered

I worked with Carlos who was beyond caring, so helpful and very respectful of the chaos I was in because of the nail in my tire. He took care of replacing the tire within an hour and a half which was really great given that I did not have an appointment and the service people were so busy. He checked on me several times and gave me an update. The price for all the work and the tire replacement was high but I had no choice; when Carlos came back to me at the end he was happy to tell me that I had saved $70 on what was originally quoted. I was so grateful!

Their lack of informing me on the tire maintenance package. I was informed that I have a package that covers brakes, alignment, rooters things associated with tires but not a tire packs. I was never told anything about it being separate and I was rudely told that I assumed that it was included in my package. And I questioned the director who said that to me if that’s the case isn’t it the sales associate job to inform me? They refuse to work with me and I’m willing to still pay for the package in full and their refusing to allow me to pay.

Great experience, good service , and nice people and so happy with my new GLB250 thanks to Ricardo Vargas

Their lack of informing me on the tire maintenance package. I was informed that I have a package that covers brakes, alignment, rooters things associated with tires but not a tire packs. I was never told anything about it being separate and I was rudely told that I assumed that it was included in my package. And I questioned the director who said that to me if that?s the case isn?t it the sales associate job to inform me? They refuse to work with me and I?m willing to still pay for the package in full and their refusing to allow me to pay.

I'm very pleased with Auto Nation! I purchased Mercedes, Model SLC 300 from them in 2019. The car is running great. I've just taken it for a 2nd service. Their technicians are competent with good public relation's skills.

Me compre mi carro ,muy buena atención y muy amables todos los recomiendo 💯

Sales rep was fine. Would have liked to have the ?extras? and costs a few days before signing documents. Time for me to consider.

I was taking my car to do services and I could find a deal in a new car , increasing just a little my monthly payment.

The Service Representative that assisted me was a sweetheart, and very professional. She was amazing!

Welcoming staff with current health safety measures in full effect ?. The buying process is pleasant, pressure-free. The selection is plenty. The price is right (better than MB of Cutler Ridge and Coral Gables) no hidden charges, clear pricing break down. The complete purchase process to the time I drove away in my new car was fairly quick.

the person who attended me was one of the best since I am buying Mercedes, excellent!

Just purchased a 2020 S 560 , the people there are the nicest to deal with, they are not pushy like others, very helpful, you feel that they are on your side , not taking advantage , I highly recommends this dealership, I definitely feel that’s my place.I’ll let you know in the future about their services

I was appreciative that the process was accelerated as I had to wait. However I have a question since keys to a 2021 GLC 300 was I suppose to keep it. Hey, your policy says I was responsible for what I left in my vehicle??

Cesar is amazing, friendly, truthful and responsive. Thank you.

They are very knowledgeable and nice to people. Andy Garcia was very nice and helped me a lot with everything. I would definitely recommend the services.

Best customer service! I love my Mercedes A220. Thank you Joel. Happy holidays to you and your family.

Door-to-door drop off and pick up service. Clean and efficient during this difficult time.

I went for my four year maintenance service and found out hat it took 5 hours. As I had not reserved for a loaner Mr Yolian Santiesteban offer me that he will see personally that they do it in three hours and exatly 2 1/2 hours latter he came with my car fully serviced. Congatulations Mercedes Benz Of Muami and thank you Mr.Santiesteban for the great work in making life easier to your cluents

Friendly services, crew answered my questions with confidence and resolved the issues.

We had an issue with our Sprinter van and they diagnosed the problem and fixed it for a very reasonable price. Their customer service is amazing, thank you Gus! It's nice to have a place you can trust, with great mechanics.

Great service from the minute we walked in the showroom. Santiago Espinoza went out of his way to show us around until we found the car we wanted. In the end we were very satisfied with the treatment and the deal we made so we drove home in a brand new GLC 300. Thank you for the great experience.

great customer service! J house is the best!!

Stacey was awesome saleswoman. Very knowledgeable and patient with me.

Went to my annual service check. Would like to point great service and outstanding work ethics of Andy Garcia who went a few extra miles to make sure everything I asked for was done perfectly and in timely manner. Customer service provided by Andy meets all expectations set by Mercedes brand. It is a high level of service without hesitation. Way to go!

Selection, test drive, financing, registration, transfer of plates done competently and professionaly in a few hours. Even flatbed delivery- - a great convenience. Courteous, respectful, and patient attention by agent, Ricardo Vargas, and all at a very fair price. Thank you, Ricardo!

All very professional and good service from the writer to the service persons.

Let me begin by saying that this is the first review I have ever written. I went to the dealer on November 2019 to lease a Mercedes Benz CLA 250. I have never experienced so many issues with a car before, and never thought that this would be my experience with a Mercedes car. Two wee after I got the car the check engine sign popped up, I took it to the dealer and the person I spoke to told me if was probably because the gas lid wasn?t closed properly and said it should turn off in a couple of days. I wasn?t convinced with this answer but left and ended up taking the car the next week again because I never turned off. I left the car for 2 days and they fixed it. After a month the car started making some weird noise on the front left wheel, I asked my dad to please take the car for the third time to the dealer so they could fix it. To my surprise my dad tells me that the person he spoke to said that was something normal!!! At this point I was extremely pissed and disappointed since I leased a new car not have any issue, specially a Mercedes Benz. So I took myself the car to the dealer again, and I was not going to accept the same answer, so after speaking to over 5 employees including the manager and all them telling that it was normal, a specialist drove the car and agreed that something was wrong, and left the car for another two days and the problem was fixed. It?s been a year now, and the car has some noise coming from the brakes, I took the car for service last week and mentioned it to the service guy and once again he said is normal and nothing to worry about!!! so the car still has the noise and I just gave up! I?m not a difficult customer, I just believe that when you get a car that?s 0 miles and pay so much money for it you shouldn?t experience so many issues, this is not the first lease I had, and during my 36 months of the contract I only took them to the dealer for service, and let me clarify that they were cheaper cars. Honestly I haven?t had the most incredible experience with Mercedes Benz, I do understand that cars might have issues but what I don?t expect is the same NORMAL answer every time I take the car to the dealer, and the car didn?t have any of these issues when It left the dealer for the first time.

Disappointed after trusting in the Mercedes Benz CPO program. After being led to believe I was investing in a highly certified vehicle and being convinced to purchase the extended warranty plan for thousands of dollars for extra benefits and protection (bumper to bumper), now when some parts show faulty manufacturing, all claims have been denied. Sad. Time to move on from Mercedes Benz.

Santiago was amazing. He was very attentive and informative!

Highly recommended. Fast and reliable. I alway take my mercedes to this dealer for service

I had a flat tire and in less than an hour it was taken care of. Roadside assistance immediately responded and the gentleman was very efficient and helpful!

Excellent service everyone is very professional friendly

Great experience at Mercedes Benz of Miami . The Sales person Salim was great and I was able to close the deal .

Deliver a 2017 Mercedes C300 model and buy a new A220

We recommended Luis menendez was professional salesman

Tuve el la suerte de hacer negocio con ellos ayer y realmente me fui muy feliz. Todos son muy profesionales en especial Simona nuestra vendedora estrella. Súper recomendados!

Great, courteous service! Amazed at how fast the maintenance job was performed. Yorlian was most helpful with check in and pick up! Thank you

Andy Garcia is the best in service

It was a nice experience, when we walked into the show room there someone to greet us, and ask can he help us, and grime that point we were sold on how he was so nice to us?!

Excellent Dealer , And Salesman , It was a very good experience

Efficient and courteous service

EXCELLENT FRIENDLY SERVICE AS ALWAYS WITH CEASAR THANK YOU

Salim and Yorlian are the best!

service departments is garbage manager of the service department is a piece of s*** tried to make an appointment having problems with the vehicle and was told to call in we don't take walk-ins you sure as hell did from We Bought the f****** car a****** racist people can't even speak English

Service advisor was super helpful and thorough. He even had my car cleaned and vacuumed after the recalls we're performed.

Helped me find a car very fast! Was very patient and worked with us well. Very happy with it!!

Excellent service and professional staff. You do not leave this place without getting your best deal

After droping my car, i got to wait in the middle, standing along without instructions nor who to address for 20 mn.

I think they sabotaged my car. They make up extended repair times to rip you off. Service reps lies to you because they don?t know the truth about the repairs. I saved $3000 when took my car to a real Machanic. The sad part is Mercedes Benz of Miami used to be a great dealership. Not anymore. Everyone there is lazy. They lie to you to extend their rest time sitting down. Everyone there hates their job. Just ask them. They will even tell you. They really don?t care about you or your car. Only out to get all the money they can get from you.

Steven my service advisor was awesome as always! He explained repairs needed and why abs discussed options and pricing

Recomiendo mercedez xq es tremendo carro europeo y la asistencia q te brindan es muy profesional, amable y educados, siempre me ha atendido Rafael y es muy cordial y me ha resuelto todos los inconvenientes con el vehículo, gracias

Car went in for service. My service representative was courteous, knowledgable, and gave me a loaner vehicle quickly. Service was excellent.

Service Steve is great helped

The sales Men got me a good deal. And my car was waiting for me at the lot. Wishing 2 or 3 hours I drove out with a new 2021 Model. I am happy with it.

Great overall experience. I drove in for a scheduled service and drove out with a new car.

My sales associate al candeloria was very good. From start to finish he help me get what I needed

First of all, lack of respect of peoples time. I had an appointment at 10;00 and I was called at 10:40. This happens ALL THE TIME. So this is not new. Then on service the try to sell anything they can add to the car.so from $500 to $1600 my service A would have been. So always check what they recommend before you agree. After my car was returned. I reviewed the service performed and all. The coolant was super low I got a full cup almost. Two. The water for the windshield was also empty. So I paid 500 so that I could have oil and a oil filter changed they didn?t check anything else. I won?t come back this is the same every time, every single time.

Nice showroom good service

All auto nation are getting worse every single day.no more loners any more.

Better experience every visit

Great service and profesional attention . They met my expectation as service provider .

Great service in a timely manner.

Cesar Leon is an amazing advisor always helpful and there when you need him!!

Ivette Diaz was friendly and handled my problem with ease.

We recently made a purchase and the process was a swift one. Very professional staff. Definitely would recommend them.

Excellent work and pleasant attitude!

Very bad tried to make a complaint to the service manager who refused to hear me out .... all the well most where to busy talking amongst themselves to be any help....so that lead to wait time being 45min just to speak with a rep with a room full of a staff

Personal muy serio u responsable!

CESAR LEON OF MERCEDES BENZ OF MIAMI WAS OF GREAT HELP. SPECIAL THANKS TO HIM

Cesar Leon is one of the best professional and kind man representing Mercedes Benz. I have Nercedes cars for almost 40 years from Nclean Va to Miami. This young man is a pleasure to deal with

I leased an glc300 - great experience and clear process

Siempre hemos tenido muy buena experiencia nos atiende Cesar Leon muy profesional y atento

Mercedes-Benz have the worst customer service ever. I bought my car January 2019 at Mercedes of Miami. Since the day of, my salesman told me the car has a recall on the sunroof I need to bring the car back which I did. October 2019 part of the sunroof flew on the highway, I almost got into a car accident. I took the car to the dealership they fixed it. Three weeks ago, the same thing happened I spoke with the assistant manager he said Mercedes don’t want to fix I need to pay for the part. I called customer care spoke with Jeffrey Washington he said he was going to call me back in 48 hours it’s been 5 days. I haven’t get a call back. I even called Friday since he never called the representative told me he was on a call he will call me back as soon as he finished. Today is Sunday I still don’t hear from him. To make the case worst, I came to my car I found the whole sunroof is open I tried to close it I can’t. It’s raining nonstop in Miami. I cannot even go home. Thanks Mercedes for the wonderful manufacture and customer care. I’m posting this for others to know how bad the service is. If you want to save yourself some times and trouble stay away from Mercedes-Benz. Buy a quality car and somewhere the value you as a customer. If you know a way I can come out of this please let me know I will greatly appreciate it. Mercedes-Benz is the worst.

I took the day off and went to service my car. Met the Guz the Asst Manager at the Service Center at Miami who told me my service contract expired. Wasted my time and came home to discover that my service contract does not expire until 2021. I understand it’s the pandemic. This is no way to try and drive revenue by misleading your clients. Shame on Mercedez Benz.

En más de 4 ocasiones le he dado mantenimiento a mi auto en este taller y ha sido muy grato todo, el supervisor assistant cesar Leon es muy profesional educado y muy eficiente en su trabajo, y siempre he resuelto mi problema en el menor tiempo posible y con gran rapidez, agradezco a todos por su profesionalidad y por brindarme un servicio de excelencia

Con la adquisición de cualquier coche de la Marca Mundial MERCEDES BENZ no solo te haces al mejor carro sino que realza tu personalidad dándote el mejor estilo de vida.

Very good, respectable, and proficient Service Agent.

Everyone was friendly, and professional things were done in a timely matter.

Easy in and out for oil and filter change with an appointment. Facility is clean and everyone courteous and professional.

I leased my car here for the first time. And Daniel Linares was very helpful. And made sure I was satisfied with my Experience. I recommend him all the way.